★ 1

During my previous call, I attempted to ask a question after confirming I would not be renewing my membership, but the representative disconnected the call before addressing my concern. I would appreciate assistance and a clarification regarding my membership.

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★ 5

Great place to workout. Chris was a huge help and was super cool to talk to.

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★ 5

Outstanding club. The staff is attentive and the club is clean. Hats of to the Operations Manager Alie!

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★ 5

front desk staff is always amazing!

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★ 5

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★ 5

Great staff!

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★ 5

We love Alhan !! She always so helpful

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★ 5

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★ 5

I just want to take a moment to recognize the Operations Manager at this LA Fitness location. Their professionalism, organization, and consistency truly stand out. They always make sure the gym is clean, well-maintained, and running smoothly, even during the busiest hours.

Any time I’ve had a question or needed help, they’ve been approachable, friendly, and quick to find a solution. You can tell they really care about the members’ experience and take pride in keeping the facility in great shape.

Thank you for your hard work and for always going above and beyond. It makes a huge difference, and it doesn’t go unnoticed!

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

Great management! Nice and cleaned facility!

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★ 5

This is the best place to work out
Clean Gym very respectful of staff

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★ 5

I loved this gym! The club was so clean and the employees were super sweet and helpful. The manager specifically named Alie was very patient and willing to work with me. I appreciated her kindness.

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★ 5

Visited for one day, Alie the club manager is very attentive and her customer service amazing! Ask for her next time you visit!

Source: Google

★ 5

I was skeptical due to the negative reviews but as I came in I was greeted with a warm welcome from the staff and a smile. As I was working out there was a cleaner walking around there's lightly cleaning up and actually had a great conversation. The atmosphere is amazing it has not been too busy and really quiet. All the equipment is clean and put away. The bathrooms are stocked and clean. And has always it's a signature gym so it has everything you need. I highly recommend checking this out for yourself Don't take my word for it it's an amazing place.

Source: Google

★ 2

Speakers blast horrible iterative pop music outside the front entrance. Loud enough to drown out regular conversation with someone as you're coming or going. Silence would be so much better. Would love to know what the purpose of having those outdoor speakers even is.

Sometimes, they allow 3rd parties to hang around the entrance (or inside even) and solicit gym members to buy whatever it is they're selling. For most people, going to the gym is a personal endeavor, and we focus on ourselves and our bodies. Nothing like some advertisement and solicitation when you're trying to focus on your workout or clear your mind for yoga.

They stick ads with QR codes on every single cardio machine. Obviously, they get a kickback from getting people to install 3rd party apps on their phones for more data harvesting and re-selling.

Parking lot is poorly designed. The entrance from Higley Road is ripe for collisions.

Source: Google

★ 5

Chris was awesome! He made signing up super easy and explained everything clearly. Really friendly and helpful — thanks Chris!

Source: Google

★ 1

Allie is very rude and open about hating the members, very immature and throws little kid fits when she doesn't get her way because she is very entitled but can't be kind or do her job correctly. She can't keep any type of staff due to her attitude issues and thinking she can speak to people anyway she wants. Upper management doesn't care and won't until the location is closed which by the comments from staff not even being there at 5 am seems like it'll be coming at some point. They should probably get a manager that actually wants to be there over one that hates her own life so she takes it out on others. She gets no respect even from her own staff because she doesn't give respect out. She made the swimming school leave due to how rude she is and plenty of members have openly called her out her name due to the disrespect she gives out. An older gentleman signed up and asked for help getting his barcode to sign in the app and she cussed him out over it. Just fire Allie, and i'm sure the club would improve dramatically just from that improvement of no longer having an angry unhappy person around. Maybe just maybe the people will start to show up on time. How many 5 am openers has she had in the past year and not one has lasted more than 2 months around her.... I don't think she could last more than 2 months around herself if she wasn't stuck with herself. Do better LA

Source: Google

★ 1

I've been going to La Fitness for years. The manager Alie here refused to let me check in with my phone number. Under my phone number in the system is my picture. She wanted me to bring my ID in from my car to check me in to see the pic of my face! I don't want to delete other things on my phone to download the app or lose my ID in the gym. I go to this one for a specific Zumba Class. Hopefully the district manager can have a talk with their manager.

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★ 1

Terrible experience. Rude staff and front desk. Personal trainers are not reliable and immature. They're only interested in taking your money without providing a service. Switched to a different location as fast as I could and eventually left altogether.

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★ 1

Rude staff.. They don’t give you any deals when signing up. Weird vibes all around. Don’t recommend!

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★ 4

7/30....6:29 am, still no one on site to open doors.

7/30..... 6:55am an employee shows up. So glad I was able to get my cardio in walking around the parking lot.

Getting better. Just lazy members not re- racking weights, dumbells, etc.
Cleaning staff has Zero gym etiquette and will walk and clean right through you.
But getting better

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★ 5

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★ 1

NO LOCK BOXES FOR OVER A MONTH AND MANAGEMENT & CORPORATE ARE AWARE AND NOT FIXING THIS MATTER. THE ONLY OPTIONS ARE LOCK YOUR PERSONAL ITEMS IN CAR OR LOCKER ROOM LOCKER THAT IS INSECURE. CHEAP, IRRESPONSIBLE AND STUPID MANAGEMENT.

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★ 5

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★ 5

Carlos was very helpful he knew all the answers I asked and even helped me on a machine. I give this gym a 👍

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★ 5

Carlos always hooks it up! Thank you my guy

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★ 1

Please update your hours online. There's no update online unless you show up in person to look at the actual sign.

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★ 1

Love the gym just nasty lady up front always during the day seems like she hates her job and it reflects. I own 5 companies would be ashamed if my rep acted so poorly to our clients

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★ 1

If you’re thinking about signing up here.. DON’T! This LA Fitness has extremely unprofessional staff and one of the worst general managers. Didn’t even complete my full first month of membership. They’re egregiously priced and a total scam!

Source: Google

★ 5

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★ 1

wish i could give 0 stars. I asked to try the gym out for 3 months & waive sign up & annual fee. I was told YES by the GM who apparently just likes to lie. I was told I didn't need the agreement in writing. They just gave me the generic sign up agreement to sign & said it was mostly for safety. After the first two weeks I was charged the annual fee. I met with the GM & an acting GM THREE SEPERATE TIMES to dispute. Each time I was told the fee would get refunded & it never did. I disputed it with the credit card company & LA Fitness sent the credit card company the original agreement which I signed WHICH I WAS TOLD was for safety. A blatent lie. I got so fed up with trying to resolve the lying that I didn't even stay three months. I cancelled after a month. Horrible experience & I hope the place burns down.

Source: Google

★ 5

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★ 5

The front desk is really attentive when it comes to checking us in and making sure no one waits. Alie is very attentive and always welcoming. This gym is always so clean and the cleaning lady is so friendly and polite. Staff here is great and will be coming back!

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★ 5

Great place, been going to this location for years. Clean, great staff and working machines!

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★ 1

Shocking! Another review about rude staff Members. And when I brought it up to the management team member, she didn’t really seem to care all that much about my experience. Do yourself a favor and get an EOS membership. It’s half the price and a way better gym than this location.

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★ 5

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★ 5

Hailey is always friendly and professional. She does a great job and makes the gym a welcoming place. Definitely deserves 5 stars!

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★ 5

Hailey at the front desk was awesome. She’s motivating me to hit the gym.

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★ 5

Hailey at the front was amazing! She was attentive of guest walking in. She greeted everyone and made sure everything went smoothly. Unlike some employees that give you a glance and go back on their phones. Hailey deserves 5 stars!

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★ 4

Sadly looks like the beginning of the end for another fitness giant as I have noticed locations closing down and or other gyms replacing them. They had a good run.

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★ 5

Great gym! Had a wonderful experience!

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★ 5

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★ 2

Everything is "scheduled for service" and has been for a while.....its annoying

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★ 5

Absolutely have been enjoying my time at this location. Fantastic group fitness instructors with a variety of formats. Personally hooked on Zumba and the way have multiple classes to offer. Also have been working with Jordan and Luke with personal training. They are very knowledgeable and work around my Injury. I’ve definitely have gotten the best work out with the entire crew! Let’s not forget the kids klub!!! The littles love coming here and I get to keep my sanity a little longer

Source: Google

★ 5

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★ 5

Went back for the first time in about 20 years. Like riding a bike. Do you have an intro trainer for me?:)

Source: Google

★ 1

I’ve been going to this LA Fitness consistently for over three years. The front desk has always been rude, disorganized, and constantly rotating staff. You never see the same employee for more than two months, and today they showed exactly why.

A new employee I’d never seen before decided to power trip and kick me out over a policy they’ve never enforced in all my years going. When I calmly questioned it, he cussed at me, belittled me, and treated me with complete disrespect in front of everyone. Another gym member even tried to bring me in using his guest pass, but the employee still refused — purely out of ego and spite.

This gym is a scam. They make it intentionally hard to cancel, they keep charging you no matter what, and the entire culture is broken from the top down. They’ll take your money, but they won’t stand behind their service. The way they treat loyal, paying customers is disgusting.

I also noticed something else: they don’t even respond to one-star reviews. I went through them — they leave those unanswered and only reply to five-star reviews to protect their image. They’re in the business of people, but they don’t care about people.

I wouldn’t be surprised if they ignore this review too. And if they do respond, it’ll probably only be because I’m calling them out right now.

Think twice before signing up. This gym is already collapsing from the inside — and it’s exactly what they deserve.

Source: Google

★ 5

Signature club is very well maintained and clean

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★ 5

The club is clean and the staff is wonderful

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★ 4

Beautiful gym with cheerful class instructors. Staff that worked over the weekend had a rough time assisting in undreezing our account and explaining the charges. On Tuesday, Jeremy and The Operational Manager, Ali E., were sitting at the front desk and Jeremy was patient and willing to assist by answerin my questions and fight with the printer to print out a contract and charges. All the while, Ali avoided eye contact and ignored my questions. She did interrupt and blurt out in a snapping fashion that some of the charges were "late fees," but Jeremy explained that they could not provide proof of what each charge was.

I called corporate for assistance and Jarod was able to assist after Betty had a difficult time processing more than one piece of information at a time. The few staff that they have most are willing to help and friendly. But the Ops Manager, Ali E., was not helpful, didn't listen, explain rationales, or attempt to assist in problem solving. She did her robotic duty that receptionists did in previous years as a greeter and answered a few of the primary phone calls.

Source: Google

★ 1

Just watched a video where a guy at this location got his membership revoked and then arrested for trespassing because he was wearing a shirt that read "Isreal Kills Children". The gym canceled his membership, minutes later arrested for free speech and apparently trespassing. Now was the shirt offensive to others? Sure, but the manager and company could have gone about this a different way. I was going to join the new one being built off of Ocotillo, but not anymore. Not OK!

Source: Google

★ 1

The female manager is completely unprofessional. I am a member and she asked for my ID. The picture is there for them to see in the computer. Future more she was rude , had an attitude. Treat's her members who pay her salary like garbage. She should be fired as she represents the company and is a horrible example. She hates her job has a weird scowl bad attitude like she is on a constant period.

Source: Google

★ 5

Very good experience. All instructors are really good. Very clean and good atmosphere. Highly recommend this place.

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★ 5

It’s super clean and nice here. Very good experience.awesome instructors.good atmosphere highly recommended.

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★ 1

Staff has an awful attitude.

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★ 2

The people at this location are very nice, however the place itself is gross for it being a “signature club”. The stair master machines and treadmills cupholders are always filled with garbage and used tissues/wipes, there’s dust and hairballs everywhere, the bathroom sinks are usually filled with hair and dirt, 50% chance the bathroom is also out of soap. A lot of the machines are out of service all the time.

ADDING ON: the bathrooms haven’t been cleaned in what looks like weeks, same stains on counters/toilets and trash all over the floor, kinda silly when the staff up front is usually sitting on their phones when they could be making the place look nicer

Bathroom has been out of toilet paper for 2 weeks now. Ridiculous

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★ 4

Everything was fine except the sauna was down. Much better than the one on Ironwood where the whirlpool ALWAYS is not working and it takes them forever to get it fixed.

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★ 5

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★ 1

Sauna has not worked since before 2020 Staff keeps saying about a part that was recalled It’s been over 5 years!!!

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★ 2

Ya’ll fix the sauna yet? 🤔🕺🏼🤔🕺🏼🤔

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★ 5

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★ 5

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★ 5

Alie is great and very helpful!

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★ 1

Fix the sauna

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★ 1

Sauna has been out of service for 4 years. kids club bathroom light has been out for 3 months forcing the kids to use the bathroom with the door opened. Today I walked in with my son using the bathroom while a man was picking up his daughter and could see my son.

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★ 5

This place was so easy to get in the staff was really nice, I totally recommend.

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★ 5

Great place smells great goodlooking workers

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★ 5

Great gym for basketball and weights

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★ 5

Mckayla was very kind too us at the front counter she showed us around the gym, and introduced too all different activities that the gym have too provide I highly recommend checking LA Fitness out.

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★ 5

Allie the manager is very friendly love this place

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★ 5

amazing facility and management is a delight to interact with. highly recommend!

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★ 5

Front desk is very helpful!

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★ 5

10/10 best gym!!

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★ 5

Friendly staff and super clean facilities!!

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★ 5

Awesome service very polite and family friendly highly recommended

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★ 5

This is a great location. All the members of staff are friendly and helpful. Made lots of gym friends here as well. If you want to just get your workout in this is the place too. Ali at the front desk is the best.

Source: Google

★ 5

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★ 5

The club has an awesome staff! It’s Clean and friendly.

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★ 5

Very clean environment, friendly & helpful staff. Love this place 100% recommend to anyone new to the gym life or anyone that is looking for a new environment. I go there 5 days a week and never had any complaints! Keep up the good work.

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★ 5

Great gym. Manager at fd is very nice. She was very helpful with seeing up my mobile app

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★ 5

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★ 5

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★ 5

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★ 5

Great gym with great equipment. Never too busy when I come in. Been coming her since 2016!

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★ 5

Alie is so welcoming and fun to talk to when coming in. The staff is so nice when you walk in and they keep it so nice and clean inside and Haleigh is so sweet when leaving and always hold a conversation.

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★ 5

Love this gym. I’ve been here for 3 years now! It’s super clean, staff are helpful & friendly, and it’s just a very comfortable environment to workout in.

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★ 5

The facility is so clean and everyone here is so nice. Haleigh is so welcoming when coming in and leaving. The atmosphere is so calming and just a great place to be at.

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★ 5

Rodney Francis- Love this gym and the people affiliated with it!

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★ 5

All of the employees are super kind and helpful! The gym is very clean and well managed. This is by far my favorite gym to work out at!!

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★ 5

Visited the area and came across this location. Was very pleased with the staff and cleanliness of this location. Will definitely revisit it if I’m back in the area

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★ 5

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★ 5

Great club and very friendly staff

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★ 5

Been going to the gym for a year . Friendly staff and clean gym.

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★ 5

Allie is wonderful and always there to greet with a smile and encouragement. Great club

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★ 5

Very clean environment, always greeted with a smile at the door. People are also very welcoming and overall just a great place.

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★ 5

Very good gym with enough equipment to accommodate a decent amount of people. Whenever machines are broken or there are issues with anything, it is always fixed super quickly as well!

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★ 5

Very clean. Staff is very nice. All the equipment you need to get any workout you need

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★ 5

New member and so far it’s been a great experience. The staff is so friendly and the Manager Allie helped me with the app and answered allllll of my questions. She is so patient and knowledgeable. The space is clean and equipment is working or serviced quickly if any issues. Coming to this LA Fitness makes working out fun and I’m actually excited to go to the gym!

Source: Google

★ 5

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★ 5

Since moving to AZ a few years back, we have been to several locations. The Gilbert location seems to be one of the most organized, clean and well maintained facilities. In addition, the team is very friendly and helpful, especially Alie. She always listens to any questions or concerns with a smile. She works hard to make each guest feel comfortable. Thank you Alie!

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★ 5

I have been to many LA fitness facilities across the country the past 40 years. It’s the staff that makes the experience and Gilbert AZ rocks! I had a couple questions regarding my membership and Alie helped resolved something that another facility failed to respond to. I will drive the extra mile to go to this gym since they put in the extra mile for me!

Source: Google

★ 5

Excellent gym and friendly employees!

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★ 5

Just got a membership, all the statff were super nice and healthful. Love the environment. Had a great workout session with Jordan

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★ 5

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★ 2

Manager is terrible and you could tell by the way this place is managed. Typically a mess and has high turnover. I would’ve gave this place 1 star if solely for the manager Allie and the cleanliness but I want to make sure I give some credit to the rest of the staff. Overall, they are the sweetest group of people. Unfortunately, they don’t stick around for very long. Also, I have to give credit to the vibe of the gym (when management isn’t around). Usually a chill vibe with loyal members.

Upper management should take a deeper look into their leaders. But even just reviewing these google reviews I could tell they barely care. The theme seems to be no response to the many negative comments about this place and an acknowledgment to the few good ones.

Simply put, DO BETTER LA FITNESS! You are in the business of people. Get a people’s leader in this gym and please maintain the gym and the equipment. You’ve got a great location, good staff that just needs a little motivation (attitude reflects leadership) and great members. We just want it to feel a little more like home here.

Source: Google

★ 2

Unfortunately, despite my request, nobody at this location is making the swimming pool clean and ready to swim laps, the hygiene and the maintenance of that pool is pitiful. The jets are not operational most of the time and the water is murky and disgusting. Most people just walk in the pool, however, they should be aware that I also saw a dirty underwear once, yes, inside the pool. This is not a joke. LAFitness, time to put those $65.00 dollars a year you collect, allegedly and in writing, for "equipment and facility " maintenance. Do not treat members like idiots , please.

Source: Google

★ 5

Gym was great, workers are friendly and will help with anything you need. 10/10 would recommend this gym.

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★ 5

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★ 5

This gym is clean (thanks to Reva) and always open a 5am on the dot. The staff creates a welcoming environment and is constantly cleaning/maintaining the equipment/bathrooms

Source: Google

★ 1

I have been a member of LA Fitness for over 15 years. I workout in four other La Fitness locations in the Gilbert/Mesa area but not the Higley location. If you are looking to Signup for a membership for just this location beware the Sauna has not worked at all for several years. The employees are told to say that it will be repaired/retro fitted to a steam room soon. I just called today and they told me its still not working. Stop the charade and just turn the sauna into a janitors closet or something if your not going to repair it. Doesn't their Corporate Office do inspections/audits? FIX THE SAUNA.. FIX THE SAUNA... This is by far the closest location to my house and I drive down Higley right past it to workout at other LA Fitness locations.. Ten minutes from now I will be on the way to workout at the Greenfield location and I will be driving right past the Higley La Fitness. I suggest you do the same.

Source: Google

★ 5

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★ 3

I’ve been the LA since 2013 and I have been it at its best in the very beginning; however, over the year it’s declined with services and equipments. Equipments need to be served all the time , seats need to be replaced, should have some newer equipments. The cleaner in the morning is amazing, she’s always so friendly and keeps the gym immaculate. I can’t say that about the night or weekend crew, they don’t clean and just walk around or just talk to the front desk crew. The gym could do better. If it lost the morning lady it would be one of the worst make the gym has besides all the other matters.

Source: Google

★ 5

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★ 5

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★ 1

Honestly one of the worst gyms I've ever been a member of. The amenities at this place are broken 11 months a year. The sauna has been broken for what has to be a year now. Anytime you ask anyone about it, nobody has a clue.

Whenever I inquire about the status of everything being broken I get a rude response. I reached out to corporate and they offered to cancel my membership.

Honestly rock bottom, I would recommend any other gym in the area. This place is incredibly poorly managed.

Source: Google

★ 1

The transparency of membership fees is concerning, and there are integrity issues within the management.

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★ 1

INFRARED SAUNA HAS BEEN SHUT DOWN AND NOT WORKING FOR YEARS. EMPLOYEES ARE TOLD TO TELL YOU IT WILL BE FIXED BY THE END OF THE MONTH WHENEVER YOU ASK THEM WHATS GOING ON WITH IT.

Source: Google

★ 5

Great place!! Great basketball!!! I love all the workers here, they are so friendly!

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★ 5

The LA Fitness crew was nothing but sweet and caring for my first experience. A great crew with smiling faces and outgoing personalities. I will definitely recommend this location to anyone.

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★ 5

Great gym and great equipment

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★ 5

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★ 5

Overall a good gym with a good amount of equipment and friendly staff. Everything is clean and bathrooms are nice but PLEASE fix the sauna soon.

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★ 5

Very nice front staff. The gym is very clean.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Ally the front office manger is always super friendly and professional.
Go girl keep up the good work and that beautiful smile..
Ally is always greeting me with smile when I come in..

Source: Google

★ 5

I have been coming to this location for years and my experiences have all been great. The staff is always kind and helpful. the equipment is well maintained and fixed quickly if there is any issues. The people I meet while working out are always nice and friendly as well.

Source: Google

★ 5

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★ 1

This place is terrible. Alli is beyond unprofessional.

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★ 2

ever since i started coming here the sauna has never worked. your guys’ new year’s resolution should be to fix it 👍 for this to be considered a premium club & have it not working for months on end is a joke

Source: Google

★ 1

I have been a member of this facility for three years, initially drawn by the promise of the 'Signature' experience. However, I have found it to be far from premium. The services and amenities do not justify the current membership fees, which I believe should not exceed $19 per month.
Furthermore, the gym equipment is frequently out of order for extended periods, sometimes weeks at a time. The sauna has been inoperable for over a year. Basic necessities like hand soap are often unavailable.
I believe this facility has the potential to be exceptional, but it is currently being poorly managed. I urge the leadership to recognize this and take steps to improve the situation for the sake of the community.

Source: Google

★ 2

Been going to this facility for three years.
I signed up because of the “Signature” and it’s anything but that. There is nothing premium or above and beyond. Not worth more than $19/mth.
Equipment is consistently broken for days-weeks. Sauna has been down over a year. Soap to wash hands is empty more often than full.
Hope someone in leadership realizes the JV team is running this place and it has potential to be amazing, but run poorly. For the sake of the community I hope this place improves.

Source: Google

★ 4

As a visitor here for a few weeks it does surprise me that this club has got quite a lot of negative reviews, as at least from what I have experienced with the staff and used as far as equipment goes i.e Treadmill, Bikes, Weights and Pool I have no complaints at all......It is a little cramped at times when it gets busy but not much can be done about that. Overall - good experience for me.

Source: Google

★ 5

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★ 5

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★ 5

Great club! Love coming here!

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★ 5

Ally at the front desk is always so helpful and really kind. The gym itself is very clean and orderly. Not insanely busy like a lot of gyms can be!! Highly recommend.

Source: Google

★ 5

Great staff!!!

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★ 5

Very friendly staff, well maintained equipment, love working out here👌🏼

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★ 5

Place is clean and ran exceptionally well.

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★ 5

It’s super clean and well taken care of. And the people at the front desk are super chill. :)

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★ 5

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★ 5

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★ 5

Probably the best managed gym in the district!! The staff is very friendly and the Operation Manger is very friendly .

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★ 5

Such a great experience, the safe is really nice and makes me feel welcomed when I come in.

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★ 5

Great location, I use this one after work & it’s always clean. The front desk staff and the manager are always greeting me with a smile when I come in!

Source: Google

★ 5

I love this gym they have everything I need from free weights to weighted machines this is the perfect gym for everyone and this staff is so nice the manager is Alie she helped me get my Mobile app set up and does a great job keeping this gym clean and sanitized Carlos set me up with my membership he did an amazing job customizing the membership for me, and I sat down with Jordan he set me up with a plan in the gym very knowledgeable.

Source: Google

★ 5

Nice, clean facility, Alie is always very helpful

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★ 5

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★ 2

Facility is good but bad customer svc is why rating low. Alie (mgr) lacks customer svc skills, & I am not the 1st to state this as there are many complaints here referencing her rudeness.
It’s surprising she is still employed there. Corporate should realize it’s not in their best interest to have her in a position where she upsets customers & prompts them to seek other gyms. I am a long time LAF member & contemplating the move.

Source: Google

★ 3

I've been frequenting here for a year and a half. I like the machines and weights. They have plenty of dumbells and cardio. My complaint is that they don't have enough of the machines in the machine circuit section, and some patrons really have no awareness of people waiting for the machines. I mean, not just a 10 15 minute wait sometimes 30 minutes, and there is only one machine. I don't normally complain, but one time I did, and the staff was no help. I see that a competitor is opening a gym close, and I will likely leave this gym at that time.

Source: Google

★ 5

The atmosphere of the gym is amazing. The front desk staff is very welcoming.

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★ 1

Great gym until Allie started working there

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★ 5

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★ 5

Very clean high energy healthy environment.

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★ 5

Super clean gym Alie the front manager is always super friendly and professional. She is super patient with people

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★ 5

I been going to LA Fitness and Esporta for about six years now and have use several in Gilbert/Chandler AZ area, Texas and Maryland. Great for my traveling needs. Alie has stood out from all these locations always greeting on the way in and on the way out. She has definitely made this location feel like home and I appreciate her smile, kindness and small talk.

Source: Google

★ 5

I am currently in my recovery stage from and illness and transitioning from PT to the gym. Quoc was amazing and extremely knowledgeable when it comes to recovery (Jordan too!). Quoc helped me find a plan that fit my needs and routine.

10/10, would recommend to speak with Quoc when coming to this location!

Also this gym is a breath air if you have sensory needs — it’s never over lit/too bright and the music is just loud enough without making your ears ring. Equipment overall seemingly well maintained and plentiful in the afternoon.

Source: Google

★ 1

Sauna permanently down. They won’t mention it when you sign up. Just a heads up.

Source: Google

★ 5

This is my favorite la fitness club recently and trust me I’ve been to a lot. The manager ali is the sweetest always welcomes me with a huge smile and asks about my day. I love how clean the club is especially the bathrooms and how wipes are available unlike at many other clubs I’ve visited.

Source: Google

★ 5

Nice and clean facility. Alie is always so nice and helpful. Great customer service

Source: Google

★ 5

Spacious clean and well equipped with machines and free weights.

Source: Google

★ 1

Alie stands out as one of the most unprofessional and rude individuals I’ve encountered. Her behavior creates a hostile atmosphere at the gym, And she lacks the temperament required for her leadership role. A quick look at other review shows that this isn’t an isolated incident - Her rudeness and incompetence appears to be an ongoing issue. I understand she may be uncomfortable, bending the rules, as her team has done for us before, rudeness is not the way to encourage someone to add a guest to their account. In sales, Treating loyal customers with respect should be a priority. With a new gym opening nearby, It’s clearly time for LA Fitness to reevaluate its leadership team.

Source: Google

★ 5

Source: Google

★ 3

Nice gym, but why did they build it so small? It’s cramped and crowds easily. I know it originally opened as a “Signature” club and it’s been reconfigured. Regardless, cardio should have been upstairs like a lot of the other clubs are. (Ahwatukee, South Scottsdale, Chandler-Ocotillo)

Source: Google

★ 1

The manager ALLY has a next level attitude. She was very disrespectful and rude during 2 separate interactions (on separate days as well). We had issues visiting multiple locations due to their merge with esporta. No issue there, I was very understanding. She started yesterday telling me I only had access to one location when I was told otherwise at a different location. Conflicting so I wanted an answer and all I got was you can pay more…

Of course it’s always about the sales commissions… right guys? So, she lets me work out one day. The next day (today) I went to the Greenfield / 202 location (old Esporta) in person to get this fixed myself as ALLY provided no help. Got a new key card and the Greenfield location managers helped me quickly. Their staff is AMAZING!

Show up today and she snaps at me and tells me my keycard isn’t valid. And I don’t have an account that I can go to this location, etc. Then when I ask her to call the other location to help solve this as I was JUST THERE… she says no. And then says she’s just trying to help lol. But once again I can workout here only today or it’s going to be an issue.

I’ve never felt more disrespected in my life. I asked her to get someone else and please check her attitude as I was disrespected again and again by her. Honestly this behavior should alert corporate management. ALLY, I say this as respectfully as possible. I think it’s time to move on and find a new job. The gym manager thing isn’t working out. I’m not the only one on here saying things about your behavior. It should be addressed!

Source: Google

★ 1

To keep it brief a couple days ago, the manager ALLI had told us that We had an issue with one of our accounts, but the following day (Today) We got it resolved and was told by another location that we wouldn’t have any issues. I had noticed the day before that ALLI Was very condescending and rude (she was nice in a rude way). Today we were greeted with the same response and then she suggested an attitude check. The entire interaction she was Rude and degrading suggesting that there was still an issue with the account although we had confirmation that it had been fixed. We asked her to call the other club to which she replied NO several times. Over the last couple days, we were not provided any answers as to why this club had a higher membership cost compared to others, or how we could resolve the issue. Mind you we had had zero issues up to this point and we started coming here about two weeks ago. This is a very nice gym and the staff is wonderful so it makes me disappointed to say that we among others have had poor experiences with the manager ALLI.

Source: Google

★ 5

Source: Google

★ 1

New member - got the physical assessment and recommendations. The head guy in charge of selling personal training is dangerous. Besides telling me that the gym’s equipment was useless for me and that the only thing that would be effective would be weight training and squats and lunges, he told me that I was overweight, I am not. He told me my body fat percentage was 36. It’s 27.5 per my physician, I just felt like I was beat up, and then told that the only solution was for me to sign up for personal trading to the tune of over $700 . He then proceeded to show me walking lunges and had me do four sets of 12 which injured me severely and took days to recover from. The guy doesn’t give a darn about anybody. He’s only trying to meet his quotas and sell you training. I do not recommend anyone ever use their assessment services or recommendations.

Source: Google

★ 5

Excellent facilities

Source: Google

★ 5

Tanner has been great trainer, helping improve my strength, mobility, posture, and technique. Thanks Tanner! I’m a better person for having worked with you.
I enjoy LA Fitness in Gilbert and the selection of machines and training areas. Only one thing I would suggest is to keep it cleaner, especially the floors and areas under and around machines. Spots, dust bunnies, hair of all sorts… sanitation should be a priority.

Source: Google

★ 5

Advantages:
Equipment and amenities allow for many different types of activities/workouts.
This gym seems to be kept at a much cooler temperature than others.
Relative to other gyms, I thought this one was on the cleaner side and the gym is also relatively newer (I think it opened in 2019?)
Been going here since 2020 and staff has always been friendly.

Challenges:
I've been going here since 2020, and its gotten so much more busy. That's the biggest thing from my experience. If you don't mind waiting a little or asking to work-in 1-3 times during a workout, I don't think this will be your issue.

Other than that, it's a really nice gym.

Source: Google

★ 5

Source: Google

★ 5

The basketball place was great and the gym overall too

Source: Google

★ 1

If swimming is important to you, you will be extremely disappointed with this location/chain and you should absolutely look elsewhere for a membership. For some ridiculous reason, they have pimped out their pool to a swim school for both child/adult swimming lessons, despite the fact that anyone looking for swimming lessons can already find them at every local public pool and at other established businesses like EVO Swim School, etc., that already exist to provide those lessons. Instead, LA Fitness disrespects their long-time paying members by giving away two out of the three lanes in their pool from 4-8pm every Monday, Tuesday, Wednesday, Thursday and then again on Saturday during the day. If you work at a 9-5 job and hope to use your paid membership with some good pool time, forget it. Almost all prime hours in the pool are for others, not for you. And if you try to use the one remaining lane during those times, good luck. You will find it very hard to concentrate on your workout with the loud "Monkey-Airplane-Rocket!" instructions being repeated a million times by the instructors or the ear-piercing "kick-kick-kick-kick-kick-kick-kick-kick-kick-kick" being shouted rapidfire to the students. And when you bring your concerns to the manager about the situation, they will not matter a flick. They claim their headquarters made the arrangements with the swim school without their input, which seems highly unlikely, but either way your opinion as a paying member will matters not. And don't bother going to a different LA Fitness location either, because the manager says they will be implementing the swim lessons elsewhere as well. You will be screwed, like me. I could not be more frustrated or disgusted with LA Fitness after more than a decade of membership where the only workout I was able to do was the pool. Money is matters most to them, and they do not care at all about your needs or rights. Buyer beware. Avoid LA Fitness like the plague.

Source: Google

★ 1

Our experience today was beyond embarrassing. My husband and I went in to workout this morning. The representative stated I could not be a guest. My husband and I usually come in at night, and have never been told I couldn't be a guest. When he first signed up they stated he could bring a guest on his visits and our daughter could access the kids room. Upon my husband asking to speak to a manager for clarification, the manager Ally was sitting right next to her. Ally started being very short with us, no eye contact, said she could pull up our contract and give it to us, knowing there was none in the system due to it being through his insurance. Ally also stated that we should be happy that she gave me a pass to workout today, in which we did not accept based on her unprofessionalism. Ally was also unknowledgeable of the packages offered to gympass members as being manager of this establishment. I also would have purchased the membership if the customer care was handled properly.
As a local business owner, I would never recommend this facility to any of my clients or friends. As a manager you should be able to listen, communicate effectively, and solve simple concerns when it comes to members.

Source: Google

★ 3

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★ 5

Source: Google

★ 1

I had several fraudulent charges on my account. This caused me to try to cancel my account. At which point I received poor customer service from Alie at the 202 location. I do not recommend using this gym.

Source: Google

★ 1

Source: Google

★ 2

Great place to work out but the gym not so much, i constantly see broken machines.
Almost a year ago i my membership back them the sauna room was broken as not been fix and still broken!

Source: Google

★ 1

Going on a year and sauna is still down for “temporary” repair. They should just call it permanent and we would be ok with it. Junk equipment that has not been repaired or replaced after reporting to the front desk repeatedly. Just frustrating that there is no oversight of gym and the only interest is to dupe you into a new membership or collect monthlies.

***Update: spoke to new female at the front- possibly front end manager. She stated that the company made to not repair the sauna. Closed indefinitely. ****

Source: Google

★ 5

Best gym in the area with the least amount of "tools". A little strict now with the latest management as of early 2024.

Source: Google

★ 2

The amenities and cleanliness are decent. My bad experience is related to sales though .

They are extra warm and excited when trying to enroll you and even go to the extent of pushing to sign you up for things even when they probably know we have misunderstood the terms and/or not completely onboard. Worse, they lie about future enrollment price to sign you up on a free trial for some duration only to tell you later there was a catch/term with the offered price and it was the customer who misunderstood.

Not to mention these same sales folks do not have the same warmth they showed you when you were enrolling and have totally opposite responses and response times once you have enrolled.

I understand its a business but lying and manipulating the customer did not sit well with me at all so BEWARE.

Source: Google

★ 1

I preferred it when it was signature and priced a little higher. The crowds were smaller and they always had towels. Now they're crowded and never have towels. I mean never. I still love.the location and it's always clean.

Update May 2023: Wow have things gone downhill over the years. Took away towel service during covid so who cares if they were always dirty. Didn't change the price though when they did. I had to complain when they offered new rates for joining to get it lowered. Post covid things were ok. Still no towel service. Not as clean as it used to be. Basketball courts have zero ventilation. Tried to add someone to my membership and they told me it would be more than double what I pay not to do it. After going around and around on the pricing options, not a single one came to a different amount. They tried to tell me the prices were market rate, but when I went on their own website the had lower prices. Seems pretty shady they "selling" techniques. I will continue to go there due to the location, but what you get if you do come here is a MUCH smaller gym for more than double compared to any other gym within a 5 mile radius. Not cool LA. Not cool.

Update May 2024: Here we are another year later and this gym is going further downhill. They change management like a baby changes diapers. The sauna has now been out a full year and I was just informed that they have decided not to fix it. Like not at all. Or ever. So another service taken away and increased membership prices. Now we are being told the basketball courts may go away soon. I will be cancelling as soon as that happens or as soon as the Mountainside is built down the street, whichever occurs first. I only go there for my basketball group now. Oh and they are closing facilities nearby and routing those memberships here so it's getting more and more crowded. I literally cringe everytime I pay the dues. It's absolutely not worth it.

Source: Google

★ 1

The sauna has been broken for over a year and corporate doesn't plan to fix. Trainers and previous managers are all great. We are paying $100 for 2 people and $150 per month for training for my son. We will be canceling our family membership. I am very concerned my card will continue to get charged after our contract is up and we leave. Update: Card hasn't been charged since we left. Make sure you ask for an email of your cancelation.

Source: Google

★ 3

This LA fitness is a signature gym which is slated to be “upscale” and have more amenities and better equipment than the regular clubs.

This gym is equipped with a full size basketball court, large lap pool and large bathrooms, however the red light sauna in the women’s bathroom is closed permanently. There are no plans to repair or replace the sauna. The men’s sauna, however is functional. The gym has a good amount free weights, 3 squat racks, 3 smith machines, plenty of cables, and machine equipment as well as cardio machines. They have an aerobics, cycle and HIIT class room within this gym.

The facility is large, however it is spread out and not very well organized. The gym itself is fairly clean for a gym and overall one I would recommend if looking for a new gym.

Source: Google

★ 1

This “signature club” is the smallest LA Fitness/Esporta I’ve ever been to. Unfortunately the closest location to me, you have to fight for every piece of equipment.

Source: Google

★ 4

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★ 4

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★ 5

Love the Silver Sneakers class, and teachers are fantastic.

Source: Google

★ 1

Are they ever going to fix the sauna ?

Source: Google

★ 1

Don't waste your time or money here

Source: Google