★ 5

Welcoming staff and well maintained equipment!

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★ 4

Fitness center and gym are great…..but men’s showers continue to be in a sad state of disrepair.

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★ 1

Sitting outside waiting for doors to open it’s 15 minute past 5:30am on Tuesday very unprofessional.

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★ 5

I go here now and itz so fun as a teen the staff are really nice and say hi every time I walk in and the gym is really nice the ninja room is amazing the only bad thing I could say is that the bathroom by the bask gym does smell like urine so somebody pls fix that but overall itz and amazing place and very clean

Source: Google

★ 5

I have joined the YMCA as a member to help better my health. As a woman of age, I need a place that has classes that work for me getting back into fitness. I feel very comfortable there and they have a fantastic gym!

My grandchild attends the pre-school program, and she is so happy, and so are we as her family!
The level of instruction she receives give me a Montessori-vibe. Empowering little ones to thrive!
Clean facility and wonderful staff.

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★ 1

No help at the front desk. The dirtiest and slowest YMCA in the area. They don’t connect with YMCAs Apparently when it comes to nationwide members, there is a big African-American worker that made me feel uncomfortable on my first day.

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★ 5

Been going here since I was 7. Love the place.

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★ 5

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★ 1

The YMCA urgently requires a complete overhaul. While some staff members excel, Bella is unsuitable as a program director or decision-maker due to her disregard for core values. When I sought aftercare for my daughter during a family emergency, Bella evaded my calls for three days. Upon visiting the facility, I was turned away, with Bella citing overcapacity, despite my explaining the dire circumstances. She callously suggested seeking services elsewhere and refused to consider alternative solutions. When I inquired about others in similar situations, she dismissed my concerns. Despite requesting to speak to the director, I was merely provided with an email address. During my departure, another staff member, Leo, harassed me, displaying a lack of training and respect.

This conduct is contrary to the YMCA's mission of community support and respect. Bella's bias/discrimination against my family, stemming from a previous incident, is evident. This recurring mistreatment is unacceptable. I will inform Jason Heetland of the unprofessionalism I've endured from staff members (Bella and Leo).

The YMCA's commitment to combating racism and oppression is not reflected in this facility. Despite my contributions to the community, I expect to be treated with dignity and empathy.

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★ 5

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★ 4

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★ 1

Came and made a payment yesterday, when I returned the next day I was told my account wasn’t active and that the payment I made was for last year cancellation for September 2022. I was told by supervisor Angelica there was nothing they could do but submit a ticket to refund my money. I came in today to make another payment to reactivate my account. I was told I would pay $21 a month because the pricing has gone up. After my workout I was stopped in told because I recently had a birthday that I would need to pay $41 a month. I told them to close my account, my whole point of choosing the YMCA was because low cost. Now I have a Planet Fitness PF black account for $24 a month. Customer service here is very poor and the girl who I spoke to seemed to have an attitude.

Source: Google

★ 5

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★ 1

Do not bring your kids here. I am absolutely appalled at the level of negligence and incompetence with this organization. Extremely disorganized. No consistency or routine. They do not have cameras that work. Staff has minimal training no breaks. I feel sorry for the children who have attended the summer program here or before and after school care. I feel sorry for the employees. I am shocked that an organization like this could like this. They leave gates unlocked that lead to the parking lot . When I brought that up to Andrea Taylor, she said it was due to “fire safety”. In every daycare or school I have worked or been a parent of enrolled children at I have never encountered such a negligent practice. (There is such a thing as keys) They are using inappropriate facilities and rooms for children that are not safe. They advertise breakfast and lunch but if you are thinking of enrolling your child here, ask to look at the type of food they call “breakfast” and “lunch”. A yogurt cup and a granola bar is not breakfast for kids who are here from 6:30am to lunch which starts at 11:30. Incidents are constantly happening with the children . Which is not surprising due to the extreme level of incompetence from upper management as well as negligence. With the lack of training and terrible working conditions for the staff. Absence of routine, consistency, and lack of planning organization . This is not a summer camp . It’s extremely low-quality daycare . There are no expectations set for the children no rules . It seems they just tried to enroll as many kids as possible to get funding from the state without even planning anything or considering the facilities. As a parent, and educator I am shocked. I will never support the YMCA again or enroll myself or my children in any of the programs.

Source: Google

★ 1

pretty run down. needs major updating. also FYI the locker room showers are under construction. wish i knew that before i started my guest pass here and brought my gym bag. better off going elsewhere to gym.

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★ 5

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★ 1

This location is ABSOLUTELY TERRIBLE. No one ever answers the phone, they’re extremely unprofessional, and are lacking in so many areas. Very disappointed with my experience at this location, definitely would not recommend to anyone.

Source: Google

★ 1

We did swimming classes here. The instructor Emily was sweet. We liked her. Her coworkers not so much. Especially the blondel young lady, she was snobby.

Our first class the whole crew was about 10-15 minutes late. The class still ended at the time it was scheduled to end , so we got a 15 minute class instead of 30.

The training is all over the place, we had classes from the city of Phoenix and the YMCA classes do not compare to what we learned in the city.

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★ 5

I did kids soccer here a few years ago. I loved it and the coach was very fun.

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★ 1

Pay for services you wont be able to use freely. Thanks but no thanks gonna take my business elsewhere.

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★ 1

The staff was extremely disrespectful and rude and not understanding

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★ 5

Full service fitness center & day/after school services which are VERY kid friendly.

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★ 5

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★ 3

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★ 4

Great

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★ 5

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★ 5

It’s cool or whatever 👍🏼

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★ 5

Very friendly and helpful staff. We will be back

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★ 5

The staff is always friendly and very helpful. My kids love going to the kids club, since the staff have taken the time to learn their name and interact with them.

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★ 5

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★ 1

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★ 5

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★ 5

Good ..excelent place i love it..☺

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★ 5

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★ 3

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★ 4

Clean, quiet & multiple flat screen TV (news, sports etc...)

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★ 1

I got a membership back on June. Want ed to bring my children to swim. Bad and dirty swimming pool. It was really crowded if he wanted to do anything. Short staff, and there are a couple snobby. With attitudes. Not only that but I’m getting charged for a whole month even though I’m canceling. I was not aware that I needed to give a 30 day noticed. So yup I’m going to be charged for the month of September. That might be my fault due to not informing myself but still don’t find it fair that money will be taken away if the membership won’t be used at all.

Source: Google

★ 1

You can go ahead and ignore the family friendly stuff, protect your kids and make sure strangers aren’t let in.

The check in process to pick up a child is terrible. I went to pick up my little brother for the first time they've never seen me, they let me in the back where the children where without checking I'd. They checked before I left which isn't good and it's terrible and doesn't make me feel like my little brother or any other child safe there. Something should be done and some calls will be made.

I advise anyone and everyone to call and bring up this issue if you care about your own children or someone else’s child...it’s not right.

Source: Google

★ 1

The back to school supply event was horrible. The lack of communication was rampid. After staring in line for hair cuts for 15 minutes I was told they were out of time. And then they followed me and said they could do 1 of my kids.😕 at the pool I asked if the the parent had to be in the pool with the kids ( I'm 25 weeks pregnant and don't have a swim suit) and they told me that today was an exception! Well, after all the kids changed we were told,"nope, sorry that event is over now!" So now all the kids were crying. To set things straight I told Eneas ( the manager) and she informed me that after noon parents had to be in the pool... Which didn't solve our problem at all. She then turned and said, all I can say is "I'm sorry," and put her hands up! That isn't good customer services. The people who made mistakes aught yo be made aware so another family isn't discouraged from these events. The event didn't have a boy Dr house or face painting as advertised! Today was a waste of my time. I realized that I lost my phone so we asked the same manager if could look in the list and found. she stated that she wasn't given a phone." And walked away. So for 20 minutes of my kids running around the y..m.c.a. A desk aid took the effort and looked on the lost and found- and the found my phone.

Source: Google

★ 5

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★ 5

The staff here remembered me after one day! They are so friendly, it's so clean and it has plenty of machines so I never have to wait. I've been part of the Y for over ten years and this by far takes top 5!

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★ 5

I love this place. Amazing staff, gym equipment, group classes and newly renovated inside basketball court.

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★ 5

Why 4/5 stars your place looks really funny and so cool

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★ 5

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★ 5

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★ 5

There is a Saint on staff here.

If you want to meet him, ask for Randy.

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★ 5

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★ 5

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★ 3

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★ 5

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★ 5

Staff is exceptional! As a new client, I was acknowledged, and oriented immediately and guided to "next steps" in getting started. The coordination and personalized communication over the first few weeks was refreshing! This included application for scholarship, setting up payments, welcome e-mails, scheduling a personal trainer, orientation of the facility and a exercise routine specific to my needs. I felt comfortable and welcome right away! Thank you Christown YMCA!

Source: Google

★ 5

A welcoming environment from the staff to the members. Having been to other YMCA locations, Christown has the best atmosphere by far in comparison. The facility itself has many things to offer to members and still extends some things to nonmembers. It is worth the investment for my family and myself. I recommend this location to all my friends and family.

Source: Google

★ 5

I was need of childcare and the Ymca had a winter day camp. I asked my kid at the end of the day how he liked it and he was exstatic. He stated they had play time and study time. He couldn't wait to be back next week.

Source: Google

★ 5

Amazing fitness center in heart of central Phoenix! Friendly, helpful staff and great programs.

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★ 5

Great Family Place! Not busy 12-4 pm.

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★ 3

Love the staff and facilities are always clean but has ONE major problem, cell phone use while others are waiting for equipment! They take up a particular bench or machine and just sit on it using cell phone . Some use machines to sit and watch sports on the TVs and do not even use machine! Signs at entrance stating " No Cell Phones " but every person in there is using their cell....... gets exstreamly aggravating when you need the bench for a certain workout and can't because they are to busy texting.... time for another gym maybe!

Source: Google

★ 1

I went up to the YMCA an hour early on December 17th to ensure my children would be able to receive a free picture with Santa and was glad to find we were the first in line. When Santa came they took our email address down and a description of our kids and said the picture will be sent via email. I didn't have a problem with that the problem occurred when I called on Monday the following week and was told that they wouldn't be available until at least after Wednesday now being respectful of the holiday nearing I waited until today to call again only to be told I won't receive it for another week it's already after Christmas.im so upset this tells me how they treat there customers

Source: Google

★ 1

I started a family membership here with the hopes that my 2 year old would enjoy the childcare portion. The first visit he seemed ok, but was so happy to see me when I picked him up. The 2nd time, while in the parking lot he kept crying saying "no". I brought him in anyways. It was a different employee this time. I went to sneak a peak at him inbetween workouts and I saw him sitting on the bench crying. So, I went in. When he saw me, he ran so fast to me and tried to climb up my leg to get into my arms. He was inconsolable. So, the next time we went, I waited until my 8 year old was out of school so she could go with him. Same thing, cried in the parking lot and the staff came to get me after about 30 minutes. Again, it was a different employee. Now, all three employees seemed nice and I never took this up with management, so they are unaware of the situation. My son is not clingy and does not have attachment issues. I will be cancelling my membership. I am unsure of why my son is so terrified to go, but it makes me nervous as a parent.

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★ 4

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★ 1

The girl up front acted like a snob.

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★ 4

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★ 5

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★ 4

good facility, reasonably priced with a lot of classes to choose from.

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★ 5

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★ 1

The guy Chris at the front desk was so rude he obviously didn't know what he was talking about my child goes there for summer camp and we were literally 10 minutes late for drop off he couldn't even relay a message to the summer counsellors for me but kept saying I can give you their numbers and he didn't have the switch key to reach them which was a lie then he all of a sudden switched and he kept hanging up on me this guy needs to be trained or work in another department not helping with visitors or members of the Y

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★ 1

Staff is straight booty

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★ 1

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★ 1

Worst place ever! My 3 year old son was in the child care center and one of the workers ripped out his tooth from the root. Even though his father was less than 25 feet away no one came to get him for over an hour. The worker who ripped his tooth out is mentally slow and all she could say was my son bit her and that his tooth just fell out. the young lady in there who could not have been older than 20 years old was supposedly supervising but she could only say she didn't see what happen. She did however add that the mentally slow lady should not apologize because my son bit her. My son is 3 the last time I checked ripping out a child's tooth is unacceptable. The rest of the staff seemed to be most concerned with covering up the incident rather than getting any answers. This place is dangerous! Dangerous for you and your children! Its not cheap either so you might as well get a gym membership and a locations where child safety matters! These people are saying to their workers abusing a child is ok as long as you don't get caught!

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★ 5

Excellent pool. And Charley is the best swim teacher ever. Thanks Charley!

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★ 5

Work out here everyday. Its a good gym and they dont mind me being loud. Better than any other spot around by a mile.

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★ 4

I have been goin to the christown ymca for over a 3 yrs now, I like the improvements to the fitness area and the staff is always pleasant. I also like the way the trainers handle the senior citizen community there.

Source: Google

★ 2

I have been a member of YMCA Chris-Town since May 2012. The facility is good and some classes are well done. The child care workers are nice.

However, I had a terrible experience with the Zumba program as a participant and as a volunteer. In September 2012 Zumba classes just stopped happening without any cancelation. The room was full of people without anyone to teach in 90% of the scheduled Zumba classes. Usually we would stay, wait, and go home. That continued for more than a month.

My choice was either to leave the YMCA or to help. I offered to volunteer because I love Zumba. I obtained all of the required certificates - Zumba, Foundations of Group Exercise, CPR, and First Aid by November 9. It was not easy or cheap. While going thru the process I found out that some Zumba volunteers at Chris-Town YMCA didn't have to have all that was required of me. This was very confusing. Moreover, multiple times I was told that I would not have to pay for the membership when I would start to volunteer. It all changed when I started to volunteer - I was than told that I would have to volunteer for 6 months before I would receive that benefit.

Communication was poor, responses rude, the information they gave contradicted itself and constantly changed, appointments or classes were canceled without notification, requests were not heard. After talking with the executive director it was said to me that "the things we can do is only to apologize". I choose not to volunteer at that facility any longer, or to participate in their Zumba program. I want to see real changes in the way the Group Exercise Coordinator handles the Zumba exercise program at the Chris-Town YMCA.

Source: Google