★ 1

I am here today because something happened to my mother something that should never happen to any human being anywhere under any circumstances

My mother walked into lifetime fitness in distress. Not casually. Not out of convenience. She was experiencing a medical emergency. She does not have a gallbladder and when she needs the restroom, she needs it immediately. She pleaded – begged – for help. She asked to use the bathroom numerous times that was clean, open, available, and only a few feet away.

And the front desk staff denied her

Not because it was broken. Not because it was unsafe. But because of one cold in flexible phrase: “You’re not a member, it’s for members only.”

That decision-the gym’s-decision, forced my mother to walk back to her car in severe pain, humiliated and desperate. An adult. A grandmother. A human being who deserved basic dignity and compassion.

This wasn’t just a policy issue. This was a moral failure

Policies exist to support people not to dehumanize them. And when a policy prevents staff from making a humane choice in an emergency, that policy is broken. When empathy is pushed aside in favor of a role that costs nothing to bend, that is a failure of leadership.

I want you to hear this clearly: no business should ever turn away someone having a medical emergency. Not a gym. Not a store. Not anywhere.

If staff cannot recognize distress, if their training encourages rigidity over compassion, then this incident is not a mistake. It is a warning sign. A warning sign that something deeply wrong has been normalized here.

I understand the concept of membership. I understand protecting facilities. But what I do not understand and will not accept is a situation where a woman in pain is treated as an inconvenience instead of a person.

My mother asked for help
The staff at the gym had the power to help her.
They chose not to.

And the consequences were physically, painful, emotionally humiliating, and completely avoidable.

I expect acknowledgment. I expect accountability. And I expect that their policies and employee training will be corrected so that no one else will ever be put through with my mother endured.

Because at the end of the day, this is simple: human decency should NEVER require a membership.

Source: Google

★ 1

my grandmother came into this location during a medical emergency and just needed to use the restroom due to literally lacking a gallbladder. she was desperate and in pain. she was turned away. this is absolutely ridiculous and unforgivable. where is your compassion????? absolutely appalling. shame on you all.

Source: Google

★ 5

Source: Google

★ 1

Been going to this facility since 2018 I am cancelling for good. The facility is old and lost its value years ago. I'm considering mountainside fitness. Lifetime is overrated and the prices arent justified.

Source: Google

★ 1

We been since. 15 years and they don’t care when the people. Are struggling. Payments. They don’t value their customers

Source: Google

★ 1

Lifetime Fitness is practicing age discrimination by limiting the hours for Silver Sneakers members. Mountain Side Fitness does not limit the hours for members over 65. We used to be members, but now go to Mountain side Fitness. Shame on Lifetime Fitness!!

Source: Google

★ 5

Source: Google

★ 5

I love my water aerobics. I wish you could get approval to remove the ropes for one hour during our class . It's difficult for seniors with hip and knee problems to climb over or use the steps.

Source: Google

★ 5

Clean and up to date equipment. Super friendly staff, and great child care area. We chose this gym mainly because of the childcare, others can't even come close to it!
Pricier than other gyms, but you definitely get what you pay for.
2024 update: it has become very crowded here now as more people join the gym. They continue to increase pricing because of this.
2025 update: the gym has remained quite busy. They've finally updated some old broken down equipment, and added a cold plunge.

Source: Google

★ 5

I had a very good experience coming to this gym. The facilities are very nice and the atmosphere is exactly what I want in a gym. The customer service is great! I always feel welcome whenever I ask any questions, specifically when asking Kaitlin questions. As someone who is going to school to become a therapist, her customer service skills model exactly what I'm learning in my classes. On top of that, her towels are always nicely stocked and mirrors always look good!

Source: Google

★ 5

Great swimming outside!

Source: Google

★ 1

We joined lifetime about a month ago. We liked the pool because we have kids. Unfortunately about two weeks into us being members they closed the outside pool to kids all days besides Friday, Saturday, and Sunday. We were not informed about this upon signing up. Now today, a month into being members we are informed that the outside pool will be closed to those under 12 until the spring. So now I’m paying $450 a month to use the small inside pool. Makes no sense. And the slides will only be open during specific times on Saturday and Sunday.
So incase you’re here for the pool. Don’t bother :)

Source: Google

★ 2

I will change this to 5 stars on one condition....

Everything was such an amazing experience with the tour and the sign up. But...

You guys make so much money off of your customers. You guys have GOT to invest in more/newer equipment. You dont need 400 barbell racks. But what you do need is more than 1 gosh darn leg extension machine. What you do need is a back/glute extension machine, more than 2 smith machines, and better equipment for chest day. If you look up Absolute Recomp in Fort Worth, TX and see what kind of machines they have, that would do your customers so proud. That is the gym we came from. My husband and I pay an absurd amount of money, and the only thing we use is the equipment upstairs. But I find myself constantly fighting with people to get to equipment and leaving completely defeated because I can't get a good pump....

Also, impressions are absolutely everything. We expect people to look and act the part that work at high class gyms like this. This might sound cruel, but it is absolutely true. Just keep that in mind....

Source: Google

★ 1

I inquired about prices and tour scheduling, and was met with an unsmiling/unwelcoming lady at the front. First impressions are crucial, and I felt awkward talking about amenities. It's a beautiful place, but it lacks the customer service for me to join at the rate they charge.

Source: Google

★ 5

Pool us always perfect. Very clean gym. Good instructors. Friendly people. Been a member 15 years

Source: Google

★ 2

It was alright at best, they offer a lot of certain machines (squat racks or anything cardio related) but then they have like 1 or 2 of something else (functional trainers or bench press racks) On top of that I have had an experience with an old man in the past and he complained to me how I was taking forever on the machine (which no one was waiting or asked me) and he made a big deal about it. It was good but, I’m going somewhere else and saving up my money.

Source: Google

★ 5

Amazing place love the pickleball courts great amenities

Source: Google

★ 1

Avoid at all cost, they make it very difficult to cancel membership and will continue to charge your card without you knowing.

Source: Google

★ 1

Its very nice place but you could buy new car the cost of a membership!!!

Source: Google

★ 4

Source: Google

★ 4

Decent gym. Would be higher rating if they had some variety in news channels. Or no news at all. I only see Fox news on the TV’s.

Update: they made some updates to the TV channels. Updated my rating.

Source: Google

★ 5

Source: Google

★ 5

So far so good. It has everything I want in one spot.

Source: Google

★ 1

Not Worth the Money – We’re Leaving

We were paying almost $300 a month for this “country club” experience, and they don’t allow any outside food or drink anywhere on the property—not even for families who spend hours here with young kids. We’re often there for 5+ hours and expected to either let our kids go hungry or spend an extra $50+ a day on their overpriced café food. It’s ridiculous.

Management is terrible—unhelpful and disconnected from the needs of actual families. While most of the Kids Academy staff is phenomenal, there are a few newer employees who are flat-out rude to the children and clearly not a good fit.

The gym is always packed, the machines and massage chairs are never available, and somehow the prices keep going up while the experience keeps going down.

We’re done. Planet Fitness or EOS is a better deal, and at least they don’t pretend to be something they’re not. Lifetime might call itself a luxury club, but it’s out of touch and completely overrated.

Source: Google

★ 1

Absolute scumbags. Cancelled my account in June and yet charged me in July. Then when asking for the money back. Was given the run around until the dude at the front desk told me there’s a new rule in which you have to give 30 days notice. Wasn’t the case when I began my membership. Definitely go elsewhere. EOS is $20 a month for all the same amenities.

Source: Google

★ 5

Buenas Maquinas ,Buenos Entrenador bien servicio y sobre todo la limpieza de la cual se encarga una señora muy trabajadora HELEN

Source: Google

★ 5

I had an excellent experience with Tina at Lifetime helping me check-in for Pickleball. She is professional, knowledgeable, and genuinely caring. Tina went above and beyond to address my needs and provided outstanding support throughout. Her positive attitude and dedication truly made a difference. I highly recommend Tina for anyone looking for exceptional service learning more about Pickleball at Lifetime.

Shermaine-

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 1

My husband and I had a terrible experience with the front desk. We came in just to look at the gym mainly the child care. There’s a lady at the front with short hair that was extremely rude. Really snobby in her responses. I’m not sure how many people work there but I feel like there should be more than 1 person to give a tour. We had got a baby sitter so we could walk through and get a membership and her only option was for us to come back another time with an appointment. I’m sure she must not have any experience with kids.
This was honestly the only time we have had a sitter because we don’t have family here in Arizona. Really really turned off by her customer service. They should really reconsider who they have at the front desk..

Source: Google

★ 5

Love it. Clean. Pickleball. Self care. Friendly staff go do it!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

I LOVE my new bougie gym! Seriously, the eucalyptus steam room, shaker stretching machine, cleanliness, new equipment and the children’s activities/weekly date nights out our kids are so excited about, every aspect is INCREDIBLE except…

… not having toilet seat covers in the women’s bathrooms in this luxury fitness center. When those arrive, it’s a 5 star for me, best gym EVER!

Source: Google

★ 1

Aquatics manager is horrible. Was playing in pool with daughter when witnessed manager talking badly about one of her supervisors (blue shirt), he was doing all the work while they sat around and were gossiping on phones. Very unprofessional environment. I hope the manager reads this. Was very off-putting, felt badly for him.

Source: Google

★ 1

Have been a member for six years now and cancelled due to a terrible birthday party experience and unempathetic general manager.

Source: Google

★ 4

Good job on updating equipment! Made going back easier

Source: Google

★ 1

Member for years and years. Cancelled because I went out of country. Wanted to use a guest pass with a friend but they said no guest passes after 9 and charged me for it. Horrible policy??

Source: Google

★ 5

More expensive then some but you get what you pay for

Source: Google

★ 2

Not clean, limited equipment and “trainers” blast their own pop music starting at 5:3 am forcing those who are not in their classes to listen to their music. Once EoS Buckeye comes this place will be done.

Source: Google

★ 2

This is the only real option for west . If you look in the indoor hot tubs they tiling is molding and grossly needs to be updated. Generally the lap pools whould few degrees cooler but its luke warm. Air quality isn't that great either
When you enter or leave, you have a 30% chance the front desk will speak. Most of the employees come off as "fake friendly"; i know it sounds petty to complain about but when you come into to gym with all your effort this is just more resistance you don't need to battle through. I really do love avondale but people seem really miserable here

Source: Google

★ 1

Cleanliness of the locker rooms and pool area is very bad. Every locker has dirt, hair, and other specks in it. The steam room is extremely dirty with dirt and used towels laying on the ground.. also people like to spit on the ground in the steam room when they are in there?! Gross! Every time I go into the jacuzzi there is a layer of sediment on the bottom that I step on… it would be nice if they drained and cleaned it regularly especially considering they are no longer 24 hours and have time to deep clean it.

Gym equipment is fine. Some weights were missing on the racks, some people do not return their equipment when they are done. Other than that, there’s quite a bit of space and variety of machines to choose from.

I’ve been a member at various lifetime fitness clubs over the years including this one. This one has really gone downhill in quality since I first visited this club around a decade ago. To people considering spending the money on a membership at Lifetime I would look at a different location.

Source: Google

★ 1

Source: Google

★ 5

Absolutely thrilled with my haircut! The stylist Andrea really listened to what I wanted and gave me a fresh, flattering look that suits my face perfectly. The attention to detail, precision, and care made all the difference. I walked out feeling confident and completely refreshed. Highly recommend for anyone looking to transform their style or just keep it sharp!

Source: Google

★ 1

Extremely pricey. Minorities get 1/2 price.
People cleaning pool decks with harsh chemicals while people in the water. Caught a fungus from water on my leg. Slow Yoga Instructor moves fast not slow & meaningful movements. Spa is very unprofessional bad mouthing other customers in front of me and didn’t do what I asked for at all. Wham bam here’s the bill. Left with soaking wet hair. Manager didn’t know what happened was very apologetic and gave me a discount and asked if I would like to leave a tip? My reply was; I don’t think so!

Source: Google

★ 5

Source: Google

★ 3

Wonderful exercise facility. It's probably not worth the price, but I can see why they have it so high. They need to gate keep it somehow, I suppose. The equipment is generally clean and functional.

Source: Google

★ 5

Source: Google

★ 1

New members beware! This place will take your money then not let you come in.

Source: Google

★ 2

As someone who only needed a one-month pass while traveling, I made sure to check Life Time’s termination policy before signing up. Unfortunately, despite following their stated process, I still had to go through an unnecessary back-and-forth with Account Services just to cancel.

When I inquired at the club, I was told to cancel on a specific day. But when I contacted Life Time Account Services, they tried to extend my membership an extra month—until I pushed back. Luckily, I stayed on top of the policy and made sure their actions aligned with what was actually written. Had I not done that, I would have been unfairly charged for another month.

On top of that, I was supposed to receive a 20% discount at the café during my first month, but I was charged full price on multiple transactions and am still waiting for a credit. These kinds of inconsistencies make it difficult to trust the process.

That being said, the club itself had exactly what I needed during my time there. The front desk staff at Palm Valley was great—they were helpful and answered all my questions during my visits. Unfortunately, the experience with Account Services left a bad impression.

This type of behavior isn't unique to Life Time—I’ve had a similar experience with EOS Fitness in the past, and it seems to be an industry-wide issue. I strongly encourage Life Time "Corporate" to train all staff on clear, consistent cancellation policies and to comply with the FTC’s “Click-to-Cancel” Rule, which requires companies to make cancellations as easy as sign-ups (Customers must make businesses accountable).

For anyone signing up for a gym membership—always read the termination policy yourself and compare it to what staff tells you. If something doesn’t add up, hold them accountable.

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 2

I have been a member since 2009. I have off and on used the family locker room when no one else is there. Against the rules I know! Today January 1st NO ONE was in the locker room. As I was leaving an 18 year old or less employee made sure I knew that the locker room was for members with children only and then arrogantly told me pack my bag and take it to the other locker room. Let me say that I'm at least 50+ years older than this young lady and have never seen her or the woman working at the front desk in the 16 years I've been coming here. Perhaps customer service training is necessary. I was wrong being in the EMPTY locker room but the disrespectful attitude is beyond necessary.

Source: Google

★ 5

All I have to say is WOW!!! I was a guest and it was amazing!!! They have a small cafeteria type area with really good and healthy food/snacks, pools and an area for kids, the gym itself was great... they have a salon/spa day area... locker rooms that have everything!!!! All I have to say is.... You just have to come check it out... Awesome

Source: Google

★ 5

Best athletic club..clean, hip, cool, accommodating, has everything you need for a great workout and wellness experience

Source: Google

★ 1

Used to work here and workout here.. recently saw they raised their prices.. again.. some locations are $200 a month..! Just came here to let you know.. that it isnt worth it.. and that$25 Eos membersip is basically the same thing.. I hope lifetime goes out of business.

Source: Google

★ 1

They need to go back to 24 hrs!!!!!

Source: Google

★ 1

Lacks some basic accessories for anyone wanting a full workout. Plan on waiting for a machine as they only have one of each of the most popular machines.

Source: Google

★ 1

Been a member since Day 1. For a premium gym they have steadily declined in their service / monthly fee. (1) reduced from 24/7 to now 4 am -12. Now including holiday hours for Halloween, really. (2) overall cleanliness of locker room / showers poor less about staff; more about members leaving towels in shower, on floor,… (3) uptime of pools due to maintenance issues, poor chemical control, and heater failures. Consistently a problem every year and when down - down for lengthy period (4) steadily raised prices on monthly membership. Staff generally helpful and friendly. Seems that lack the capability/leadership to run a premium service. In summary service offering/availability decreasing while costs going up. We are actively looking at alternatives

Source: Google

★ 5

Source: Google

★ 2

Source: Google

★ 5

Friendly staff. Tons of free weights,and cardio machines.lap pools, two Jacuzzis, indoor, and outdoor water slides. This place is amazing!

Source: Google

★ 5

Source: Google

★ 1

Lifetime at Palm Valley is absolutely the worse run Lifetime facility in the valley. Items are constantly broken and the time to repair is long, if at all. An example is the apple readers to check-in people at the front deck were removed because they were broken and were not going to be replaced. The readers have no moving parts. Two readers couldn't possibly break at the same time. They were removed because they didn't want to pay the fee. The lack of employees means the locker rooms are always dirty. The mens steam room is always broken. There is broken exercise equipment thats been broken for years. Running a gym on a shoestring budget and charging the members $150 a month is stupidity. If you join Lifetime, avoid Palm Valley. I've been a member since 2005 and have quit because of this location. It used to be a nice place.

Source: Google

★ 5

Massive facilities. Although very busy during most hours of the day. Lots of extra amenities.

Source: Google

★ 5

Great classes with Cami

Source: Google

★ 5

Love this place. Super friendly staff, excellent trainers, everything is well maintained, super clean.

Source: Google

★ 1

I am absolutely tired of getting in this pool and seeing the exact same filth that was in it yesterday plus some extra. At over $100/month Lifetime really should have this pool in great condition.

And the fact that single men and women use the family locker room like a hallway should really be addressed.

Source: Google

★ 1

I have been a member of this lifetime for years and this place is worse by the day. 90% of the things the biggest being the usually works one day out of a seven day week. It seems like every time you tell the front desk about the issue they say the exact same thing that they’re right Man just got here, but this is almost a six month billing issue or correct. Over the past seven years I’ve seen the price 5% the hours of operation have been cut down. Meanwhile, there’s been no improvements to the gym. The average person will be better off taking their money to fitness EOS LA fitness mountain fitness anywhere with Palm Valley Lifetime Fitness. I have reached out to the general manager. I have reached out to the manager on site, the front desk, maintenance people, and we still cannot get anything fixed in this gym so with the average membership being well over $100 Why can’t the members get what they’re paying for?

Source: Google

★ 5

Source: Google

★ 2

This is a good gym and I’ve been coming here for 4 years now but I was very irritated today when I came in confused about the guest pass policy and the lady at the desk had a negative attitude when answering my questions. I ended up leaving and going to another gym that I have a membership too.

Source: Google

★ 5

Source: Google

★ 5

Susan and Stephanie are the best! They do a great job! Love them both!

Source: Google

★ 5

Source: Google

★ 5

Took Ultrafit and lower body MAXout with Melissa M and she is beyond amazing. Definitely gonna take more with her.
The gym was very clean and has lots of parking.

Source: Google

★ 2

After nearly 2 weeks I'm still waiting to hear from Angela about their rates for Pilates. I called and also stop in the front desk and they sent her an email. I've heard nothing since then. I was ready to join but now I'm hesitant. Poor communication.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Class schedules changed to a later time on weekdays not accommodating those who work. People usually leave half way through because their schedules.

Source: Google

★ 1

If i had zero stats would give. My spouse had the senior membership through his insurance than life time cut the hours and wanted 100.00 for him to pay. He cant go anymore because they dropped his senior program all together. He cant go work out anymore. Greedy establishment and dont really care about people staying healthy especially seniors.

Source: Google

★ 1

Machines are always breaking, they take days to be repaired. Monthly membership sky rocketed for the members that have been here for a while. The bathrooms are a mess!
I can see why more than half of the members have moved to the new mountain side.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Lifetime has a lot of top tier amenities, and the spa is no exception. Every service I’ve gotten there has been amazing. Savannah is the best massage therapist I’ve seen in years. The spa is very clean and comfortable, and the prices are not any higher than other places, plus you can take your child to the child center!

Source: Google

★ 5

Un encanto de lugar

Source: Google

★ 5

Samantha in the front was helpful, she answered all my questions I had with a great attitude.

Source: Google

★ 5

I absolutely love this gym. The classes are amazing and the people at the front desk are so helpful and friendly. Lu is exceptionally patient and always remembers my name. They keep this gym so clean and the class instructors are great!!! You get your moneys worth at this place. Suzanne does a great job and has been so helpful. And a big thank you to Amy and jeanette and Christine for your awesome classes. Its true when i say i come to Phoenix in the spring to get the great benefits of your classes.

Source: Google

★ 5

Source: Google

★ 5

Never been to a gym that big before it's really big and a lot of stuff to do there the lady that showed us around was nice and real helpful. They are a little pricey but well worth it.

Source: Google

★ 5

I visited the salon within Lifetime. I absolutely loved it! From the moment I walked in the ladies were sympathetic with my experience. A previous hair stylist had attempted to lift black out of my hair, and the lift was very uneven. There was still black, red, orange, blonde, and even white in my hair. 😭 Tiffany said I reminded her of a calico, which is not what I wanted. She did a phenomenal job helping me and evening out my hair to one consistent color with highlights. I cannot recommend her enough!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

REVISION: January 2024 - Still a very nice place BUT, they severely cut the hours for those of us who are on the Senior programs. I paid extra to join this club, and typically would go early morning or late afternoon. The new 9 AM to 3 PM hours just do not fit with my work schedule. So sad to have to cancel membership and go elsewhere. Perhaps they just don't want us old folks hanging out, and rather have a younger crowd image. I sympathize with any others like me who are in the same situation. Very unfortunate.

Cleanest locker rooms, good amenities for both workout and de-stressing. Can be very busy mid morning and mid afternoon, but so far have had no issues getting a routine done in a timely manner. Staff appears always willing to help with instruction, giving information and setting up reservations.

Source: Google

★ 5

To be clear: These five stars are especially for Paul your current front desk person.

I have been a member of this gym for many, many years, and I have seen many a good individual come and go and also suffered through the frosty ignorance of some front desk characters.

I sincerely trust that Lifetime Fitness realizes and acknowledges how important to its image and first impression the person at the front desk really is.

Paul is a gem and a genuinely naturally social and kind individual, and I would love to know that my very expensive membership (and I have been a senior for many years without any discount here) is applied to those invaluable individuals who are the key to your success.

The human side of the 'deal' should never be underestimated by any corporate entity.

Source: Google

★ 4

Source: Google

★ 5

Very clean and awesome classes! Suzanne and Amy are extremely accommodating!

Source: Google

★ 5

I had been putting off going to have a 30 minute massage..boy..have I been missing out..GREAT deep tissue massage..worth every bit of $55..im a regular now..

Source: Google

★ 5

I have been a lifetime member with my family for nearly 12 years now. During this time I have come to consider the Lifetime staff like family and I must say that they treat me and my family as such. Lifetime is just not a Gym,, it is a life experience as it has a lot more than just exercise equipment. Some people may think it’s pricey but you must remember you get what you pay for; towels, shampoo, body wash, razors and shaving cream, with all the amenities of a more expensive spa such as Jacuzzi, steam room, and dry sauna. There is also a café and a life spa for nails, hair and massage. They just finished a new business area for those who balance work life time by working at the gym. This area includes well lit hightop tables with stools and personal lights for people to work by. It also serves as a place for students who come to Lifetime to work out
or as an afterschool alternative. All I can say is you must visit to figure out why the experience is definitely worth the cost and why I and my family highly recommend Palm Valley Lifetime as your gym of choice.

Source: Google

★ 5

I have been a member at several gyms over the years and Lifetime Palm Valley is by far the best gym I have ever attended!! The gym is well appointed, clean and they offer a variety of classes. But what I think sets Lifetime Palm Valley apart from all the other gyms is their staff especially the class instructors. They are friendly, encouraging, helpful and energetic!! You can’t help but want to participate when the atmosphere is so welcoming and fun. If you are looking for a great place to work out and have some fun as well then Lifetime Palm Valley is that gym.

Source: Google

★ 5

Great place to workout. Friendly staff, clean environment and always making improvements!

Source: Google

★ 1

Steve the front desk he skipped me from checking in as well as my wife then he stayed on the phone check other members in then he was super rude when he got to me bad customer service

Source: Google

★ 3

This gym doesn't have the top equipment brands like Prime, Atlantis, and Arsenal; however the equipment they do have is generally well maintained. Overall a pretty boring gym, but at least it's clean.

Source: Google

★ 5

I've been a member since 2015, and I can easily say that Lifetime Fitness is one of the best gym memberships that money can buy. They keep the facility clean constantly, equipment maintained and they are friendly! You can't go wrong.

Source: Google

★ 2

The gym is always packed, not enough classes, they have a reformer Pilates room but no instructor, and they have rats…

Source: Google

★ 5

The sales girl was not pushing for sales and was a pleasure to talk with. The monthly is high but what you get for it is while worth it. I pay a considerable amount more for each individual activity like $180 month for rock climbing, $145 month for yoga, $45 month for gym and a fee for pool. Lifetime fitness covers all that and more. It really is a club not just a gym.

Source: Google

★ 5

Recently had a training session with Regan at Lifetime Fitness. His focus was on my complaint of back pain and how to get my body in balance. He quickly assessed my weakness and helped me understand what to build up to alleviate pain. I had minimal muscle soreness at the 48 hr mark, and my back pain was much improved. I was truly shocked as I have been going to PT for over 2 months with no improvement. His passion was contagious, and I feel better and have better mobility. Sticking with this guy!Thank you so much Regan, you are a godsend.

Source: Google

★ 1

Just went to check out Life time Fitness lol 😂
If you member of there you cheated yourself and your money.
Being rich or Fancy has nothing to do with your workout period.

Source: Google

★ 5

Source: Google

★ 4

Good stuff and lots of material and classes to take.

Source: Google

★ 5

Excellent gym!! Been a member since 2017!!
Always updating and keeping it in tiptop shape. The free classes are amazing!!! The instructors are friendly, educated, and helpful... Amy, Anthony, Ray, Ricky, Holly♡ they're great! You get what you pay for 100%!! My home away from home.

Source: Google

★ 5

I have had a very positive experience with LTF Palm Valley as a whole UNTIL I discovered I was still being charged $190 a month for training sessions I cancelled months before. I contacted my trainer and he quickly helped me fix the mistake. He's a great guy and a great trainer. I've reached or am close to reaching all my fitness goals because of his guidance. If you're looking for a trainer at this location, ask for Regan. He's the best.

Source: Google

★ 2

There are almost no Vegan options in the cafeteria.
The gym is awesome besides that. If there were Vegan food options in the cafeteria then I would give the gym five stars

Source: Google

★ 5

Source: Google

★ 1

Why want you be part of Silver sneaker, to help seniors that can't afford your high price memberships.

Source: Google

★ 5

Source: Google

★ 2

Wish it would go back to 24/7 for the cost of the membership currently.

Source: Google

★ 1

Terrible place for families. My child was bitten 4 times one of them piercing through the skin and the only thing that was done was a report with no proof or report number. Not blaming the other child but I am blaming Lifetime for not having adequate staffing available to prevent at least the second bite. Definitely won’t be returning, and recommend that families look for other gyms. You won’t be able to workout in peace!

Source: Google

★ 2

The locker rooms but most importantly the showers are in need of a remodeling, it feels as if you can cut your feet if you were to go in barefooted. It would also be much appreciated if the gym could go back to being 24 hours like before to justify the cost for a membership while other gyms are back to 24 hours.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Love this place. It can be busy at times but still never seem to have trouble being able to use the equipment I want to use. The team training is also great.

Source: Google

★ 5

Source: Google

★ 2

Wonderful gym, HOWEVER whoever is in charge of scheduling group classes should probably find a different job BECAUSE they run group classes pretty much everyday Monday-Friday between the hours of 5-7. When is the gym at its busiest in my 22 years of working out it is most certainly the hours of 5-8 when everyone gets off work and is getting out of school! Now the problem that irritates basically everyone except the ones in the class is that this group class occupies over half of the platforms available in the gym leaving it almost impossible to get a platform during these times. The reason I signed up at this gym is due to the amount of platforms they have so this perk is no longer a perk during the busiest times. People are literally lined up waiting for this class to end. It’s pretty much a mad dash to get one after it ends so, not only that but they blast music and an instructor is yelling through a giant speaker the entire class . This is absolutely ridiculous. 99% of the workouts they do can be done without using any of the platforms or can definitely be shared to occupy far less of them. This is beyond frustrating for numerous members as I have personally heard many people complain . It needs to be rethought

Source: Google

★ 4

Source: Google

★ 5

I love Lifetime Fitness. What can I say.
Top tier gym.
Open, spacious environment.
Loooots of options for workout spaces and workout types. Sauana, steam room, pool, outdoor and indoor. Big locker room. Friendly front desk/lobby area.

Source: Google

★ 5

There for a kid birthday party. A good time

Source: Google

★ 5

Source: Google

★ 2

Source: Google

★ 3

I have been a member at LifeTime for about 2 years now and while it is a nice gym with lots of amenities- it is incredibly expensive and lately, seems to be more of a money grab. I do not see the value for the price unfortunately when comparing with other gyms- I have a few gyms that I would prefer to go to (all which have much more gym space and equipment for a tenth of the cost) but as this gym is right next to my house and the people I work out with all go there, I find it convenient enough to stay despite being hard to justify with my budget. I do enjoy the amenities that other gyms do not have which also keeps me staying: cafe for protein shakes (too expensive now though), pickleball courts, outdoor pool, but I do have a couple suggestions.

Price increases (not just membership, but also amenities) as of late have been outrageous when compared to services. I have asked many workers to please put requests in to have the old, wobbly and broken benches fixed- there are only so many at Lifetime and a handful are not in great shape and have not been fixed to this day. I have also asked a couple of times for the bathing suit drying machine in the family locker to be fixed, still has not been fixed. Instead of buying new, quality pickleball paddles and balls to replace the broken ones so members can check out and use for free, Lifetime has put out their own, branded pickleball paddles for $200 for members to buy. Pickleball court reservations are $20+tax on the app for an hour. Pickleball classes/lessons are also an additional cost. Gym hours have been cut and have not been brought back since Covid.

I understand this can be considered an elite gym and is very much “pay to play” and mostly based on the amenities but please stop nickle and diming members and provide better service to keep members.

Source: Google

★ 4

Awesome place

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 2

Signed up 6-7 months ago with Eric, paid the account set up fee and he said we can put our $116/month membership (me, wife and child) on hold anytime or cancel at no cost at all. NOT TRUE ! When I decided to put it on hold I was told there is $10/month fee for that and there is a 30 days notice required. .so they will charge me for one more month before I can do the change or cancel.I walked over to Eric's office to ask him about all this and ofcourse he can't remember, but he is sure he informed us about all policies. .In fact we (2 adults talking with him) both remember asking him about hold and cancellation, knowing that with our schedule we might not be able to use enough this very expensive membership. I'm paying for my mistake, for not taking the time and go over the paperwork and fine print, so keep in mind, don't trust the salesman! Nice place, but very disappointed with "sales". Cancelled.

Source: Google

★ 5

Source: Google

★ 5

This location is always clean and comfortable. We chose Lifetime for the facility space, GTX classes, and kids care. It has been one of the best decisions for our family.

Source: Google

★ 5

Quality service

Source: Google

★ 3

Source: Google

★ 5

I always loved working out here.

Source: Google

★ 5

I absolutely love this gym from the first time I arrived here. Paul at the front desk always puts the biggest smile on my face as he calls me by my first name when I come and leave. The investment is well worth it here at this location.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 1

Lets get back to pre-Covid and open this place 24hrs again. You guys made it "how can we make the most money".
Before you focused on peoples health. Some of us can only make it late nights (grave yard shifts). Now many of us are unable to work out.

Source: Google

★ 5

Source: Google

★ 3

I've been a member at the Algonquin LTF since it opened in 2000. The club has limited hours since COVID19 outbreak and is not as clean as it used to be as far as the workout equipment is concerned. Hopefully with new management things will improve.

Source: Google

★ 5

Not a gym,but a physical fitness resort A natural medicine for all.

Source: Google

★ 5

Source: Google

★ 5

Lifetime is the gold standard for gym clubs. Everything about the place is top-drawer! Love it!

Source: Google

★ 5

This is the epitome of a premier luxury workout facility. I wish we could afford to be members. They offer everything you could possibly imagine in a gym, and then some! We've been here for a few birthday parties, and on a single day guest pass, and have never been disappointed by the facilities or the staff working there. If it's in your budget, I would highly highly recommend a membership here.

Source: Google

★ 4

Gym is generally clean and staff is friendly. Has the most amenities of any gym in Goodyear, sometimes things are sluggish to get fixed but all in all the best gym in Goodyear.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

A lot of people don’t realize there is a spa/ salon in this gym. I highly recommend seeing Devin for all your hair needs, she has helped me achieve my blonde dreams for about 3 years and now she is helping me with my brunette goals! She is multi faceted and so sweet. Candi is my go to for facials. Her hydra facial is amazing, she really gets in there! She helped me get on a skin care regimen and my skin has been consistently glowing. Just do what she recommends!

Source: Google

★ 5

It's a gun store called elite ballistic not a paintball store

Source: Google

★ 1

Expensive, falling apart, all the machine attachments are falling apart, Saunas are turned down, even sitting next to the heater in both Saunas is still not hot enough. 3 hot tubs, only one works and isn't 100 degrees so it's pointless for any real recovery.
They also cut the number of yoga and cycle classes. Total BS
This place should be nice for what they charge but $10 per month at one of the other commercial gyms is a better value because you're not paying for a bunch of broken equipment and amenities that don't work. Very disappointed that the gym is ran like a walmar5

Source: Google

★ 1

Source: Google

★ 4

Just where I get my sweat on. Always clean and friendly staff great place.

Source: Google

★ 5

Love this gym! The classes are taught by great instructors. It’s always clean, the employees are professional, and my kids love the child center.

Source: Google

★ 5

Best place to workout ⛹️🏃

Source: Google

★ 5

Source: Google

★ 3

Love the gym but wish the cycle instructors wouldn't talk so much thru the class. It's very distracting and we get less of a good workout because they talk over the music... Let us workout!!

Source: Google

★ 4

Source: Google

★ 2

This was a great gym. Now it is decent, but for the price, not worth it. Hours changed, prices have increased every 6 months and the layout has become terrible.

Source: Google

★ 5

Love this club awesome people classes and facility.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I visit a lot of the Lifetimes throughout the Phoenix valley. The Goodyear LT is by far the cleanest LT in the valley. Whoever the janitor crew is deserve a raise. By the way, your LT cafe is better than the other LT Cafes. Sylvia’s breakfast burritos are incredible. Give your cafe staff a raise also.

Source: Google

★ 4

If you into doing this for a life time... then this is one of the best places to live that healthy life... LT has it all at your fingertips from beauty tips... hair/ facial... weights... rock climbing... rack ball...what you are still reading this ...no no... get up and go in and get a day pass and get your health on...sorry to say you need to do it before 12 midnight...because Lifetime in no longer 24/7 their biggest negative...

Source: Google

★ 5

This place is no gym it should be called a country club!

Source: Google

★ 5

Definitely Top 3 of the gyms I've worked out in. Great staff, people, equipment, the whole nine. Superb

Source: Google

★ 5

My absolute favorite gym in the valley. I take my kids in for child care and they love going to the gym. Variety of classes for children, great infant center (3mo-12mo), and the staff is top notch. The gym itself is always getting updated. Every couple of years they get new equipment, redo the floors, and just keep it updated and new. They are no longer 24 hours, but still have amazing hours. I can't recommend this gym enough. It's a complete experience.

Source: Google

★ 4

A great place for the family.

Source: Google

★ 5

Great facility and amenities. Kind of pricey.

Source: Google

★ 5

Source: Google

★ 4

It was a very fun experience they had a lot of stuff to do for all ages for example a cafe, nail salon, swimming pool, kids area ect but if you want to experience these activities there is an age restriction obviously adults can go to every place for the public 14 year olds can do everything with a parent/guardian 12-13 year olds have access to the upstairs and 11 and younger stay in the kids area.

Source: Google

★ 4

Source: Google

★ 5

Lifetime is an awesome gym

Source: Google

★ 5

Source: Google

★ 5

Great way to spend time outdoors!

Source: Google

★ 5

Pristine gym. Amazing kind friendly staff. A little more pricy than other gyms. However this location has both indoor and an outdoor pool a cafe kids room and classes for the kids. Equipment is well maintained and clean and classes are nonjudgemental and surprising fun with that awesome workout.

Source: Google

★ 5

Source: Google

★ 5

I’ve been a member at Lifetime for quite a few years. I have visited other facilities and I haven’t found any as clean or as nice or with as many amenities as Lifetime. My mother always told me you get what you pay for and they’re worth every penny.

Source: Google

★ 5

I've been going to this location for a good amount of years(4 years). Then last year decided to try some other gyms that seemed similar. But I came back to lifetime the quality has always been consistent, staff is always helpful and friendly. This gym offers a variety of equipment.

I love the rowing machines, the new weight machines that are more functions. Its easier to do other exercises. When Im not feeling like going to train upstairs. The indoor pools come in a clutch. Overall very happy and satisficed. Worth the price!

Source: Google

★ 5

Source: Google

★ 5

Always clean, professional staff, polite & respectful cliental.

Source: Google

★ 4

Been coming here for two years, and it’s a fantastic gym. The only reason why I give it 4 stars is because they play the music way too loud and I have to turn the volume up on my earbuds just to hear my own music. Other than that, fantastic gym. Great staff and friendly people everywhere.

Source: Google

★ 5

Staff is friendly and everything is exceptionally clean. Gym atmosphere seems pretty good with everyone kind of minding their own business. The pools are really nice.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

This our spot🫵🏾❣️❣️😇😇🥇🥇🥇🫡❤️‍🔥❤️‍🔥😏🔥🔥🔥🔥🔥🔥🔥😎

Source: Google

★ 5

My family has loved Lifetime forever. We relocated from Minnesota and we moved to Litchfield Park. The Palm Valley club is closest to our new home and man does it make us feel like we are in Minnesota but with better weather! The sign up process and tour with Becca was amazing. You should ask for her, she is so personable and outgoing. Not pushy at all. I also dealt with Steve and Sam who helped me navigate my insurance program and gave me awesome insight.
They walked us through the app and how to get the most. I took the photo of the outdoor pool which I am excited to use this summer!

Thanks to the entire experience and staff, we finally have our “favorite part of Minnesota” with us in our new Arizona home!

Source: Google

★ 5

Came here for a Birthday party, our son had a blast.

Source: Google

★ 5

Source: Google

★ 5

Source: Google