★ 5

Been coming here for years and will continue to do so! Exceptional place. Really clean and equipment is top notch. Employees are always helpful and friendly. Justin helped me out with knowing the exact shake I wanted with just a few words from me!

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★ 5

Justin was respectful and serviced me when I needed help. The gym runs smoothly

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★ 5

OMG Justin makes the best smoothies!! The Donkey Kong Shake is freaking amazing! Go get one!!!

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★ 5

Love this gym. Justin makes the best smoothies! Hooks it up! Really upbeat & friendly.

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★ 5

Justin is the man. He is super friendly and makes a hell of a drink! Very outgoing and great representation of a club and customer service! Nice job justin

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★ 5

The staff was super nice at this location, especially Brenley! Always a warm welcome anytime for come and expert attention to customer needs!

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★ 5

Great staff and excellent equipment selection.

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★ 5

Brenley was very nice at the front desk .overall everyone was nice at this location 💪🏽🤎

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★ 5

Love this location. Everything is clean and the staff is super friendly.

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★ 5

Lots of nice equipment. Love the massage chair. Clean environment and friendly staff.

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★ 5

Riley is an amaizing trainer and so sweet but kicks my butt. Justin at the front desk is always so welcoming and helpful

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★ 5

Jasmine Mendoza is the most wonderful childcare manager at Mountainside Fitness. Since she joined the team, she has transformed the entire atmosphere of the children’s space, and I now feel very comfortable leaving my toddler while I work out. I had been hesitant before, but she always makes him feel welcome and helps ease any separation anxiety he has. The other staff members are also kind and do a great job caring for the children. I have been to a few other MSF locations (Happy Valley and FLW) and they also offer great childcare.

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★ 5

Love this gym, it’s my go to gym

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★ 5

love my gym!

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★ 5

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★ 5

great gym and great customer service!!

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★ 5

Great gym good price daycare is awesome!

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★ 5

Brenley is the best employee that’s ever worked at Mountainside! She is always so friendly and willing to help costumers. It’s always a pleasure to see her working!

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★ 5

Mountainside Desert my glasses is amazing amazing. Anna at the front desk is always happy helpful and smiling. Fantastic way to come to gym. Keep up the good work.

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★ 5

Best gym oat

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★ 5

place is lit

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★ 5

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★ 5

Jasmine and the other gals at the daycare are great! They get excited to see my kiddos every time I drop them off, and do an awesome job keeping them safe and entertained.

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★ 5

Jasmine, the childcare manager, is amazing! I feel so comfortable working out knowing my child is safe, happy, and in the best hands. She really goes above and beyond, and it makes such a difference.

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★ 5

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★ 1

Absolute trash customer service, I haven’t even been in the area in months I’ve been trying to cancel this damn membership and all the staff talks to you like your stupid. Only way I could stop them from charging me was to block charges on my card and then they send you an email stating they will send the bill to collections, I’m literally on a month to month membership and if I choice to cancel my membership I shouldn’t have to jump through a million hoops just to do so now I literally have to fly back to Arizona just to cancel this membership save your money and find a different gym because this place is absolute trash

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★ 5

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★ 4

Gym is clean with sufficient parking. Plethora of classes one can take. Wise range of equipment for most needs. Cost is on the higher side but there are deals. Staff are helpful and always been courteous. Only thing I wish they had is a wall for climbing.

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★ 5

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★ 5

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★ 5

Great gym. Always busy yet it's not difficult to find a machine to use. The only complaints that I have are: 1. that machines can be out of order for too long a period before being repaired. The repair person needs to come more frequently. 2. Also, some of the wipe dispensers need to be repaired or replaced.

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★ 4

Decent gym but a little bit crowded. Very clean and courteous staff. We go here when in the area. Overall very happy with Mountainside as a gym. The memberships allow you to use all the locations. Far better than the $10 a month gyms. You definitely get what you pay for.

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★ 5

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★ 2

Nice place but they need to regulate the steam room temperature almost burned my leg, perfect for a lawsuit!

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★ 5

Always a great workout on weekends
Andi and Rod provide outstanding customer care
Eric the Head Trainer provides awesome training for those that want personal training

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★ 5

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★ 4

Great facility.

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★ 5

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★ 1

I respect the decision of Mountainside’s Baylee Hunter to cancel my husbands and my membership, but I’m mainly shocked that Mountainside sponsors this kind of racism behavior. Mainly towards my husband, who’s a White American Anglo-Saxon Protestant (WASP). Which is really far from Eastern-European. And towards me as well, as being called an unsightly sidekick.

Promoting racism and discrimination is beyond everything and should always be unexeptable.

By accepting this comment and apologizing not to have fully met the expectations of a racist ex-member, Mountainside is agreeing to this kind of behavior. Which makes Mountainside a company that support racism and discrimination against white people.

I hope that the special needs members will speek up, because they are being targeted as well by Mountainside Fitness.

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★ 5

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★ 5

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★ 5

We love this location! My family and i have been to several locations in the valley and the staff and childcare here are our favorite! Highly recommend 👍🏽

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★ 5

Ana was so sweet and helpful when I was signing up for a membership!

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★ 5

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★ 5

I love this gym and clean equipment and nice workers.(Ana)

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★ 5

Great place to work out. Very sanitary and love a good steam after my workout.

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★ 5

Great experience at Mountainside Fitness. Ana was great, best protein shake of all time.

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★ 5

This gym is the best . Ana is a great worker

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★ 5

10/10 experience! Everyone’s so nice especially the front desk people!!

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★ 5

Such a friendly atmosphere!

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★ 5

I joined the Desert Ridge location today. I am impressed with the knowledgeable staff and facilities.

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★ 5

Mountainside is a great experience. Staff is so friendly. Ana made a great protein shake.

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★ 4

It’s a Great gym and good customer service

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★ 5

I absolutely LOVE this Mountainside Fitness location! Especially Ana at the cafè. Her bright personality and skills for making the best protein shakes is the cherry on top at the end of my workouts!!

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★ 5

For some reason this gym is always warm and childcare workers arent friendly....

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★ 5

Awesome gym!

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★ 5

This place is amazing! I love the cleanliness and I always get a refreshing smoothie after my workout. Great service always!

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★ 3

Why I Canceled My Membership with Mountainside Fitness at Desert Ridge

I decided to cancel my Mountainside Fitness membership due to unprofessional handling of a guest pass situation, which reflected a lack of prioritization for customer experience.

During a visit, I brought a friend using one of my 5-day guest passes for a spin class. We were running late, so I requested that the front desk allow her to go straight to class and speak with membership services afterward. This request was ignored, and she was immediately approached about membership before being allowed to join the class.

Afterward, when we met with membership services as planned, the staff—under the direction of their manager, Bailey—refused to honor the 5-day guest pass because my guest had checked “not interested in a membership” on a rushed form. My guest explained that she only marked that because she felt pressured while trying to get to class on time.

When I attempted to cancel my membership, I explained this as my reason. The representative dismissed my concern, stating, “I’m not putting that down as a reason; I think it was just miscommunication,” minimizing my actual experience.

Customer service should always come before sales. As someone who holds memberships at EOS and The Foundry, and now plans to visit The Gym with my friend, this incident made it clear that MSF does not align with the service standards I expect.

I did enjoy MSF’s class variety, instructors, flexible schedules, and the clean, well-maintained facilities. The front desk staff was always welcoming, but this experience ultimately overshadowed those positives.

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★ 5

Clean and friendly environment. Great personal training options.

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★ 5

This mountainside is awesome!

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★ 5

Convenient location and the smoothie bar is so convenient and Brenley is the sweetest!

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★ 5

mountain was amazing!! best gym ever.

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★ 5

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★ 5

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★ 5

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★ 5

Great gym, friendly staff! Highly recommend

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★ 5

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★ 3

The gym itself I love! I love the daycare and my kids look forward to going to the gym.
That being said, leaving the gym today, I had my kids buckled in my van and went to get in and all my doors were locked and the van is off. I ran inside and asked the from desk lady (about 50ish) to call 911 because my kids are locked in my car. She proceeded to tell me she will call rod? Up front to help me. I said I just need someone to call 911. She didn’t and I had to wait for rod to come up front and for him to call. I have never had anything like this happen. But that wasted precious minutes that the cops/fire department to arrive. They ended up having to break my window because it was over 10 minutes of the kids being in a hot car.
Needless to say, I don’t know why she couldn’t or wouldn’t call! What would she have done if someone had a heart attack or an active shooter came in? All forms of emergency! Not very impressed with the lack of urgency!

Source: Google

★ 4

I have been a member of the Dessert Ridge Mountainside Fitness for several years and enjoy the convenience to my home, large assortment of quality equipment, clean and safe feeling of the building, friendly staff and helpful trainers. The clientele is different depending on the time of year as well as time of day as well as how busy it is and availability of equipment and wait time to use it. My only complaint is with people who spend more time on their phones sitting on equipment than actually working out, but I address that with the person myself and ask to work in if they are sitting too long. I saw one reviewer who seemed to be intolerant of special needs people who work out at this facility and a husband and wife team who are serious athletes training for competition and appears to dislike them for their nationality and or the way they look. I know who they are referring to and don’t agree with the persons complaints. Each are friendly when approached and not taking up excess space or being any more bothersome than people who stand around talking/socializing. The special needs individuals are not lurking or following people around either. Don’t let one person’s prejudice distort your opinion of the club. I feel very comfortable amongst a diverse population and enjoy my 5 day a week work outs at this location. I also am happy to be now receiving the perk of my insurance company comping my membership (United Healthcare) now that I’m retired.

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★ 1

NEVER AGAIN. A friend invited me to work out at Mountainside. I filled out the requested form. When asked I provided my drivers license to verify the information I did. I did NOT give permission for the man to make a high resolution copy of my license. When I expressed my concern of him keeping my personal identifiable information and requested the copy he refused. Stating it was for security reasons. After my work out (since I hadn’t assaulted anyone or vandalized any equipment) I approached and asked for the copy back. He continued to refuse. Attempting to reassure me, he said that it would be scanned into their system and shred. There is NO REASON a gym needs this level of information. If there system gets hacked the information will be out there. I also wonder how many new mailing lists I’ll end up on after my information is sold. Awful business practice and I won’t be back.

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★ 5

Great place to work out. Staff is super friendly, and the equipment is all on the newer side.

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★ 4

It must be something about this area because the EOS on mayo is exactly the same way. They’re both way too loud with the music inside, smaller than average, and they also are more crowded than average. Would recommend going to a different location

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★ 1

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★ 5

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★ 5

Plenty of equipment and the staff are attentive and helpful. It does get pretty busy so I try to go at less busy times. Good environment overall and most of the people there to workout are kind and respectful.

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★ 5

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★ 1

Came in to scope the place out for a potential membership. Staff member at front desk (girl) was super nice and accomodating. We filled at a form and walked over to member services per her request. We noticed there was only 1 guy working and was currently selling to another couple. Instead of waiting there awkwardly we walked past a completely dead juice bar and was looking at some of the massage chairs located right next to member services. The juice bar staff (guy) came over to us and decided to be unaccomodating and to insult us for not knowing we needed to wait at the front. His poor manners and the was he spoke at us was unporfessional and decided this gym was gonna be a hard no. Maybe the dead juice bar guy could of asked us how we were doing and helped sell the pitch but decided to be mean spirited. Oh well. 1 star bc we have nothing else to gage on.

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★ 5

Great gym, Omar was great and serving us at the smoothie bar

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★ 5

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★ 5

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★ 5

I love this location! I needed help booking for a class and the manager bailee is so sweet and helpful! I am recommending this location to everyone!

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★ 1

I called three separate times to cancel my membership, and each time they insisted I come in person. In 2025, we have tools like DocuSign—canceling shouldn’t be this difficult. The whole operation feels like a mafia-run business, and I wouldn’t recommend this gym at all. They even insisted I pay for a membership that I haven’t used in three months. Avoid this place at all costs.

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★ 1

Buyer beware: I strongly advise caution when dealing with this company. I became a member, but after relocating out of Arizona, I repeatedly attempted to cancel my membership. Unfortunately, every time I contacted MountainSide, I encountered excuses: "You need to speak with a manager," but no managers were ever available; "You need to come in person," despite my being out of state. I’ve tried to cancel my membership over 10 times, and each attempt was met with resistance. They’ve been completely uncooperative, and I now find myself forced to cancel my payment method to stop the charges. MountainSide is now threatening collection, even though I no longer live in Arizona and have no need for a gym membership there. Proceed with caution—once you’re in, they may make it near impossible to get out!

Source: Google

★ 5

My husband & I joined Mountainside Fitness @ Desert Ridge a few months ago and are so impressed with the facility, equipment and especially our trainer, Jazmyne!! We are elderly and decided to finally start the process of exercising regularly...we are extremely lucky to have been paired with her!! She is very patient with us and knowledgeable in how to make the most out of our work-outs. Thank you, Jazmyne!!

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★ 1

My husband tried to cancel his membership at this gym as he is no longer traveling to the area and they would not let him cancel via phone. They continue to charge him $50/month because he cannot go in person to cancel. We live in a different state. They are requesting that a certified letter be sent and then they would send him a receipt. Meanwhile, they continue to charge him. Horrible customer service if you ask me.

He called the number that the owner suggested we call yesterday and we were still told that he must mail a certified letter with a return receipt in order to cancel the membership.
Other states, like NY, have passed laws that says gyms and health clubs must accept membership cancellations and issue refunds within ten days of being notified and they include internet options for cancellation. That would be the right thing to do. If someone wants to cancel their membership it should take a simple phone call or an email or some way of logging in to their account and choosing to cancel.

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★ 5

Lisa Weber is a great and friendly instructor for muscle and spin

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★ 5

This mountainside has some of the best customer service an establishment can provide. Omar is one of the best there. He is always there to provide and help with whatever needs I have. Omar always makes my day with the greeting at the door !

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★ 5

The employee named omar who works there makes the best shakes and has the best customer service i have ever had best employee i have ever met give him the employee of the year hands down the best employee of the century

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★ 5

We call this place the GGOAT! Greatest Gym Of All Time. Everything you need, clean, helpful staff… You can’t go wrong here.

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★ 5

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★ 5

clean establishment with plenty of resources like sauna, cold plunge, wide array of machines

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★ 1

Horrible wouldn’t let me sign up because the address on my ID is a Tucson address however I currently live in phoenix.

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★ 5

Employees were so nice and helpful! Very well kept and clean gym. Locke room was spotless and had lots of towels.

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★ 5

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★ 5

The staff is welcoming and very nice. Clean gym too

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★ 5

Such an amazing gym to go to! The staff are very kind especially Ana and it is a very clean place to workout as well!

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★ 5

Gym was very clean, staff were so nice! Ellie makes the best shakes!!

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★ 5

Gym was super nice to go to and had a good atmosphere. Everyone is so nice especially the employee Ana Kirk. One of my favorite gyms by far!! I love working out here and the staff makes the experience a whole ton better. The gym itself is a perfect place to go to.

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★ 5

I love working out here, it’s very clean and neat. Ana who works there makes the best shakes.

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★ 5

I went there yesterday and all of the workers seemed so nice and efficient especially Ana the worker who helped me out I plan to go back

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★ 5

Bathrooms were so clean and staff was so sweet and helpful!

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★ 1

I honestly don’t understand how this gym is still in business. The equipment looks like it’s over 100 years old, and everything feels outdated and neglected. Maybe it’s time to invest in some repairs or at least make an effort to improve the space?
The place is filthy — broken pieces of paint are falling off the walls, mirrors are dirty, and the equipment is worn out.
It was really hard to capture the dirt on camera, but in real life, it looks much worse. It honestly feels like someone just spat on the mirror. In other areas, the mirrors were covered with greasy smudges, likely from hands or other parts of the body. it was 9 AM, right at the start of the day. This makes me think that the dirt isn’t something that just appeared during the day but is there permanently.

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★ 5

Great place to work out. Family plans is the best for those with littles. Not all the same amenities as LTF, but worth the convenience and cost for the family.

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★ 1

They tried charging me to lift instead of honoring a free 5 day pass. Guy edged me too and expected me to shake his hand after denial for literally no reason. Never switching if they are too anal about everything. Dealing with staff feels robotic, no human connection at all. Makes my depression sky rocket ngl

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★ 1

They turn off the steam room amd sauna at around 8:20pm and you can expect to take an ICE COLD shower... $40 a month for the cheapest membership. No thanks.

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★ 4

Gym is fine but I’m leaving one star because there is no hot water in women’s shower. In the summer it’s not so bad because AZ tap water is kinda warm but now that it’s cooler weather there is ZERO hot water. I only use this location once a week but I have to skip the shower before work which is unacceptable. Just telling the employees at the front desk hasn’t helped so maybe leaving reviews will.

UPDATE: I received a call from the corporate office the day after posting this review. She assured me the water issues has been fixed after a lots of setbacks of one issue turning into the next and then the next… I have been too busy with the holidays to get back to that location to verify and I didn’t want to leave this negative review hanging… especially after all we owe to the owner of MF for all he did to fight for us to be able to exercise in a gym setting during covid!! God bless him!

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★ 5

I have been going to gyms all around the country for my entire life, so I notice a ton of things, but I really enjoy this place. It has the usual things you expect - great equipment, very friendly/helpful staff, it's clean, and usually not too crowded. But even the parking lot is big and is well lit, the locker rooms are very clean and nice to be in, and even the people working out seem to know proper gym etiquette, don't waste time on the machines and will let you work in if you ask. It's an excellent place to get a great workout.

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★ 5

I have been to this location a few times with a guest pass, and I was beyond highly satisfied with the experience. Receiving my guest pass was easy and the young man at the service desk was very helpful and respectful. Upon entering the locker room I was happy to see it was very clean and there were many available lockers and space to prepare before my workout. I went midday and the gym was not crowded at all, I used some machines and the treadmills. After finishing my workout I did not use any of the amenities like showers but I did purchase a smoothie w added protein that was delicious. Overall I would highly recommend this gym to friends and family for multiple reasons, other than the ones stated above the staff at the front is always extremely welcoming, the gym has extensive hours that accommodate w my needs, and for the equipment and amenities available I think the pricing is very fair !!!

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★ 5

I recently visited Mountainside Fitness and had a great experience. The facility was spotless and well-maintained, creating a welcoming atmosphere. The staff was friendly and helpful, adding to the positive vibe. The workout equipment was top-notch, catering to all fitness levels, and the sauna and steam room was a perfect way to unwind after a workout. Overall, it's a great place to work out and relax. Highly recommended!

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★ 1

As a prospective gym member, I have never been treated so poorly by staff. Extremely rude, unwelcoming entitled teenagers with no common sense, no customer service skills with a “manager” title, or so they say. My husband belongs to the gym, I just moved to the area and now that we’re married I was thinking about changing my gym membership. I’ve been in as his guest a few times, however if I’m changing my gym membership I need to go on my own time to see if I like it. I went in 1 night & staff was talking about the election which I thought was inappropriate & unprofessional. The girl working took my information then told me I can workout while she does “research” & she needed to keep my ID. They act like they need to run a federal background check. I came back & she forgot who I was. I had to say I need my ID and I was trying to get the week pass. she goes “oh yeah you can’t get a week pass bc you’ve already had one” I said “no I haven’t been to this location, only as my husbands guest a few times” she said that I’ve had a passes at another location. I said “the last pass I remember having was in surprise about 10 years ago” and she nodded her head and said it doesn’t matter. I thought I’ll just call the general manager tomorrow, I’m shocked a gym wouldn’t give a prospective member a trial. Before I left she offers to upgrade my husbands account. I thought that was odd because he’s not even there with me to authorize that. Any girl that knows him could have come in and claimed him as her husband. Also, I don’t know who would feel comfortable just joining a gym that they haven’t been able to go to. The next day, before I had the chance to call, I was texted & emailed a QR code for a 5-day pass. I thought okay maybe the manager looked at it and had some common sense. I went in two nights in a row, scanned the pass, no issues, just worked out. On Saturday morning I went in with my husband, scanned the pass and the front desk said it’s not registered and I need to talk to member services, so take a seat until they are ready. This kid comes up to me, he seemed put off and not interested in helping. Barely greeted me. he asked for my drivers license, I didn’t have it bc my husband drove me and they’ve already seen my id what on earth would I need it for? Told him I didn’t have it and he gives me ideas to go check in the car. I sarcastically told him “I thought it was racist these days to ID people.” I’m here to workout why am I getting such a hard time? I ended up being able to find a photo of it on phone, and this kid is looking at it INTENSELY! Like zooming in and reading everything on it. Hilarious. Then we go to his desk and he sits down & he tells me I can’t get a 5-day pass since I’ve had one years ago at another location, then he proceeded to say “we can just upgrade your husbands account now.” Again, my husband wasn’t at the desk with me so why they would authorize that without his presence is shocking to me. I laughed & said “no I need to talk to my husband and I’m not joining a gym I haven’t been able to try out.” The conversation was useless, he was nothing but rude. He said I can do a day pass as my husbands guest day but that I needed to go find my husband who was already working out so that this kid “manager” can double verify that he’s here. We literally walked in together and this kid had my husbands account pulled up, he couldn’t see that my husband scanned in?? If I was alone or if there was something else to do in the parking lot I would have just left and waited for my husband to finish his workout. I was actually sick to my stomach from how rudely I was treated. You lost $40 a month on someone who was looking to sign a membership. The club is decent but there are plenty of other better gyms out there for a better price. Also very limited lighter weights for the gym girlies. If you look up the mountainside corporate office there’s a TON of terrible reviews, they don’t care about customer service.

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★ 1

I have been here for over 7 years, just minding my own business and training hard. Until last year, I had become a target of racism, slandering, discrimination, and intimidation by some people and the employees in this place. I did nothing bad, just trained and often looked in the mirror to check my form, also all the people I talked to were adults. Apparently, some people didn’t like it and began to have racist behaviors. On top of that, some employees had released false information about me, which they were not supposed to (Allison works at the customer service and the current manager of the trainers are 2 of them). Soon, I will clear out my name and make Mountainside Fitness and those nasty people pay for it legally. Asian lives matter. I will submit this to the Asian lives matter group as well, and there will be an investigation.
Edited: This is not about club hours. It’s about me slowly finding out each individual and the employees who have been involved in the mess. Then, Mountainside Fitness decided to ban me from all the clubs. This is disgusting. This is pure racism. I treat all races the same, all of my friends are from different races. This is why it’s unacceptable for me.
How funny you guys have switched up your comments multiple times from experience to thought and back to experience.
I have given you guys so many chances and times to make it right. The situation has begun from last year, and you guys took my nicest for granted.

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★ 5

Very clean, friendly staff, and we'll maintained equipment.

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★ 3

This gym is nice and for the most part not too crowded but the woman’s steam room smells exactly like mildew/mold. It’s almost concerning as to whether I should use it or not because I understand that cannot be healthy to be breathing in. It should probably be inspected and they should definitely look into having it cleaned out or maybe even putting essential oils in the water to help the smell the way some other gyms do.

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★ 1

Beware of the free 5 DAY PASS SCAM. Once you get there your ID will be confinscate and you will be charged a very hefty fee $22.50 if you ever worked out at another gym in the country. The young chap at the desk could have warned me beforehand and I would have a choice, there are many other options in the area. I wont be returning

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★ 3

I've been a member for about 6 months. I joined them because they offer the most yoga classes each week which is something I am trying to incorporate more for flexibility as I age. However, I'm just not crazy about this location even though it is the closest one to me. The air always feels a little stuffy/humid when you walk in like there's not enough A/C running or something even when I'm there before the after work crowd start trickling in. I like going to yoga classes but the yoga room is even worse. I understand people are sweaty at the gym but I don't run into this at the Paradise Valley location or the Norterra location whether it's out on the regular gym floor or in the yoga room. Giving it 3 stars in hopes that management will see this and can do something about this for this location. Will update if management does something about this and I notice a difference,

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★ 4

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★ 5

Good sized gym that’s not crazy crowded

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★ 2

Beware of the workout trainer scam. They reel you in, show no stability in trainers, then don't allow you to cancel. I am not saying they tell you you can't quit, I am saying that they confirm you have cancelled, but then continue to charge you. If you speak with them, they will reverse the charge, just to charge again the next month. Apparently, approval to cancel has to go to the corporate office and they do not approve cancellations! Crooked, crooked practices.

The gym is ok. If you can find the equipment that is not in disrepair, it is not bad.

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★ 5

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★ 4

After I posted my review, the General Manager of the gym reached out to me. She listened to all of my concerns patiently and addressed each one. She processed a refund for the services I had canceled, acknowledging that the situation might have been due to a training issue with new team members. Additionally, my personal training sessions have been better scheduled, so I am now satisfied with the gym and its services. I am updating my rating because the management took prompt action and resolved the issues.

Recently joined this gym, and while the facilities are decent, the experience has been marred by the aggressive marketing tactics they employ. The gym is filled with staff pushing various offers and trying to get you to commit to more payments, some of which feel like scams. Their team is quite rude and unresponsive once you've made your payment.

They advertise a free month of premium membership, but it's misleading. If you join on the 25th, your "free" month only lasts until the end of the month, giving you just a few days. They don’t inform you of this when you sign up. Even if you cancel the service and no longer have access, they will continue to charge you and refuse to issue a refund, even when it's clearly a system error on their part.

Avoid their personal training sessions. The trainers are inexperienced, having just started, so you may not gain much from the sessions. Additionally, if you're dissatisfied, there's no way to cancel the sessions and get your money back.

I strongly recommend finding a gym that operates with ethical business practices.

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★ 4

I like this place quite a bit. I only use cardio machines and they always have some open. Folks are friendly but not too friendly. Staff is always pleasant.

Source: Google

★ 5

Best mountainside I’ve been to so far

Source: Google

★ 3

I’ve been a customer since 2018 and the gym is decent for the price. I have two main complaints that keep me from being able to rate it higher.

One, the temperature. I can see the thermostat on the wall and there is no reason it should be 78-79 degrees in the cardio area at any time. It’s also excessively warm in the Serenity room.

Two, the hours suck. Why do they close so early on weekends? As someone who works odd hours, it makes it difficult to get a workout in on weekends. I’ve also noticed the steam room often seems to be turned off 45-60 minutes before close. It would be so much more convenient if the gym closed at 11 every night and facilities remained useable until close.

Source: Google

★ 5

Mountainside Fitness is the place to be! The gym has everything I need to be a top tier athlete. Love how Mountainside offers a sauna and a basketball court to all their clients. I also have enjoyed the protein shakes after my workouts to fuel me up and recover, so I can be ready for the next workout. I am proud to be a member at Mountainside Fitness!

Source: Google

★ 5

I wish that they had a full basketball court and maybe a pool/hot tub.
But besides that it’s pretty awesome. 🤷🏿‍♂️😎

Source: Google

★ 1

The general manager is incompetent and so is the rest of the staff. Terrible customer service. I’ve had multiple situations in which we’re handled poorly and I’ve had enough. The general manager is sexist and I will not go back and support this company anymore. I think it’s funny that they over charge for gym fees and expect clients to stay after they treat them poorly. They are worse than planet fitness.

Source: Google

★ 5

Great gym. Employees are friendly and the child care is amazing

Source: Google

★ 1

This used to be a great gym (Desert Ridge location), but now the showers are always broke, the steamer looks like it’s never been cleaned. Pretty sad since the fees keep going up but it’s not keeping up. Hire some people who know how to clean and fix things. About to go to Lifetime, where they actually have buttons for the steamer, so many shower stalls where you always have one to use, and it’s CLEAN!

Source: Google

★ 5

Really great facility with great staff and amenities. Recently upgraded a lot of their equipment

Source: Google

★ 1

BEWARE of Personal Training Contracts. Let me start by saying that I had been a Mountainside member on and off for 7 years. I even kept my membership during Covid while I wasn’t going. I struggle at times getting to the gym and don’t always prioritize it I typically keep the membership so it gives me incentive to go.

With that said, I tried a Personal trainer to help with my motivation. I don’t remember getting a copy of the contract when I signed up . I think it was done on their computer. And I was never emailed the contract. I committed to 6 months of personal training and I was never told verbally about the termination conditions. I struggled with it and probably only used three months of sessions. I assumed that they would bill me for the other 3 months that I committed to. BUT, they billed me for another 6 months after that. I was never called and never notified that I was going to be billed after my 6 months commitment.

They sent me the contract after I finally cancelled. Their contract says it goes month to month after the 6 month period and I would have to cancel in Person in order for the billing to stop. It didn’t matter that I wasn’t using the sessions or that I wasn’t aware of this condition in the contract.

I contacted the Manager of personal training and he was unwilling to do anything different or provide any concessions.

While contractually they may have the right to continue billing me, it just isn’t good business to try to bill for services that aren’t being used. I could never join Mountainside ever again. Here I come Lifetime.

Just a note. They responded and said they were shocked and wanted me to call them. So I did. The number they gave me was the number for the club itself and they said they would have the manager of fitness call me. He never did. I'm not surprised.

Source: Google

★ 5

Addy is the nicest person ever. She always takes great care of my kids and is a very sweet person. I highly recommend this gym.

Source: Google

★ 1

Source: Google

★ 5

Eric Soto has made sure the matrix stairmaster safe and fun to use.

Source: Google

★ 5

Great facility! Love going there. Highly recommend

Source: Google

★ 5

The new stair climbers are great! So many available. I'll definitely be adding these to my routine.

Source: Google

★ 5

Only gym in the valley I’ve been to that cares enough for their childcare program to hold consistent parties! Every few months, they hold a parents night out where I only here positive thoughts from my kids and other parents! I appreciate the thought the childcare program puts into it, keep it up!

Source: Google

★ 5

This mountainside is by far my favorite. Not only is the staff very friendly, but the childcare is incredibly run! I have heard nothing but good things from my son and I wouldn’t rather be anywhere else!

Source: Google

★ 5

Great facility. Nicest staff ever. Kyle and Addy are the best!

Source: Google

★ 5

My favorite mountainside location! The staff is friendly and welcoming and the equipment is top notch. I love coming and playing basketball with friends.

Source: Google

★ 1

Been going to different gyms for several years at this point. A friend invited me to check out mountain side fitness with her. Have never felt less welcome than I did at this location. Addy was rude and condescending toward myself and my friend. I will not be coming back and will continue to go to LA fitness.

Source: Google

★ 5

Good value and always clean.

Source: Google

★ 1

I’m sharing how terrible the yoga class with Scott at 10a on Thursdays at mountainside desert ridge is. He was unwelcoming, cold and demeaning to several students in class. When someone tried to leave early, he followed her out to tell her how disruptive she was, when he was the one interrupting the class. Do not recommend at all. Every other class I’ve attended has been great. The front desk staff are also friendly. Just steer clear from Scott!!

Source: Google

★ 3

Decent enough location as far as size, but equipment is constantly broken and they will put signs on it for several months without fixing it. Currently at least 10 machines collectively between cardio and weight machines are down and have been down for more than a month with no sign of fixing.
This crowds the gym and looks really careless.

Source: Google

★ 5

love this gym!! the childcare is absolutely amazing. the ladies at the desert ridge childcare are so attentive to my three small children and really seem to love what they do. I can relax and know my children are well cared for while I get my work outs in. my youngest started coming when she was four months old and we have never had any issues. so appreciate having an awesome gym with amazing group fitness classes and wonderful child care.

Source: Google

★ 5

Great Gym! Lots of cardio equipment and friendly staff.

Source: Google

★ 5

Clean gym with great staff (:

Source: Google

★ 5

Very clean and nice gym! Great place to check out!

Source: Google

★ 5

Love this gym! Very nice and friendly staff!

Source: Google

★ 5

Really good customer service. One of the ab machines has been broken and when I asked about it, Tony, the district manager contacted me at the gym personally and explained why the machine is out of order and when it would hopefully be back in order. I have been a member for about a month now and my wife also just signed up based on my positive experiences.

Source: Google

★ 5

great experience
workers here are all so kind
cleanest gym i’ve been too

Source: Google

★ 5

The protein smoothies are so good and fill you up, the workers are so helpful and kind there is so much room to do your own thing

Source: Google

★ 5

I've been a club member for the past couple of years, and one manager who has really impressed me is Bailee. Her attitude and the way she interacts with her team members have been nothing short of positive. The entire club runs smoothly with her at the helm.

Source: Google

★ 5

Great layout and atmosphere.

Source: Google

★ 5

Great gym!! Most clean, and awesome classes! Love Mountainside Desert Ridge!!

Source: Google

★ 5

Awesome gym! Place is clean and staff is friendly. Shakes are great. Equipment is top tier!

Source: Google

★ 5

My favorite mountainside to be at! It is clean - inviting - and an up beat environment . Staff is attentive and remembers me by name when I walk in! 10/10

Source: Google

★ 1

Do not sign up for a personal trainer. They are horrible and will just take your money. I signed up for three months and my trainer told me it was my last session. Let they continued to charge my card for two months before I realized it. They try to screw you anyway they can.

Source: Google

★ 5

This gym is top tier. Great and clean equipment, and an amazing staff! I would definitely recommend this location.

Source: Google

★ 5

This was the best gym i’ve been to in Arizona, and nicest staff in the valley. The protein shakes were the BOMB!

Source: Google

★ 5

I have been a member at Mountainside for the past 4 years. I’ve tried out other gyms here and there but find Mountainside Desert Ridge to be my favorite! It’s always clean, has excellent vibes and I have yet to have a bad work out. They make it easy to achieve my goals and I have never once felt intimidated. 5 stars!

Source: Google

★ 5

Love this gym! They have the best people and it's so clean!

Source: Google

★ 5

MSF Desert Ridge is a fantastic gym! Great staff and management!

Source: Google

★ 1

My wife and I went to this gym on our honeymoon. When we entered we advised the girl at the front desk we were here from out of town. She had us fill out our information and give her our IDs. She told us to go workout and another staff member would take care of our day pass after we worked out. At the end of our workout we spoke with the staff member who had our IDs. He related that it would be $22.50 per person for our workout. I told him the girl at the front desk did not tell us that or we would have went to a gym we already have a membership at. He advised she should have told you about the cost. I paid the $45 and left.

While in the car I realized that this gym is a part of the BCBS membership we have so my wife went back in to see if we could just sign up for a membership and be refunded. They proceeded to tell us we couldn't sign up because we don't live here. And even if we signed up they couldn't refund the $45 for the day pass.

Two hours later we both received unsolicited texts from the gym with our free 5 day gym pass. Not sure what I paid $45 for if they were going to give us free 5-day passes.

I leave this review so anyone from out of town is aware that they charge you $22.50 per person to workout and they might not tell you until you're done with your workout.

Source: Google

★ 5

Best gym in Phoenix! I’ve tried many different gyms and none have been as good as Mountainside. I love the Desert Ridge location due to the amazing amenities, great equipment, and most importantly the friendly staff. Do yourself a favor and try it out!

Source: Google

★ 5

Great gym! Has plenty of free weights and weight machines. Good amount of treadmills too. Only complaint is that it gets busy at certain times of the day but, it’s hard to find a gym that doesn’t. Would definitely recommend signing up.

Source: Google

★ 1

I came to this location to strictly play basketball as a guest with a friend of mine who was a member. First two times they let us in nicely no problem and I enjoyed hooping indoors. However, the third time I was told I was not allowed in and was told to pay and for some reason my information was collected. This was the last time I ever went there and I have been hounded with membership calls ever since.

Source: Google

★ 5

This is the best mountainside in the valley, always perfectly busy, plus got some great smoothies!

Source: Google

★ 5

I am just visiting Pheonix and wish there was a gym like this where I am from. The staff was friendly and helpful and the atmosphere was positive with upbeat background music. The equipment was clean and plentiful. There is a spin room and what seemed like a HIIT room. Dry Sauna and Steam rooms were located in the men's locker room (I assume the same is available for the ladies). The locker room was spacious and clean with several shower stalls. There is a pre work out and protein shake bar. The coolest part is the kids area. It looked like there was an inflatable slide/ bounce house and basketball court and there was a moniter that was visible from any where in the work out area that rotated between the cameras that view the kids room.

We need one of these in East TN.

Source: Google

★ 5

This gym is amazing!!! I GET INSANE PUMPS!

Source: Google

★ 5

This gym is amazing and has everything you would ever need. Amazing service as well.

Source: Google

★ 5

it’s a pretty cool place to sleep at

Source: Google

★ 2

Place has old weights, the metal kind that are banged up. Older machines, and not a very good selection of equipment .
It's like a glorified planet fitness, with heavier weights. Honestly, EOS Scottsdale is by far the best for the price vs this place. Staff was unhelpful, and didn't show me around even though it was my first time.
They only had one machine that you could slap weights on per body part, and those were all taken by people sitting there, looking at their phones, and picking their nails. They had other machines that you could just pull the pin out and put it back into your desired weight, but that's the same thing planet fitness has. And with EOS and planet fitness only being $10 a month, and this place costing me 45, why would I ever stay with mountainside?
I literally cut my work out short and heading down to their shea facility to see if that's any better than this place. Check out my review on Shea under reviews after I try it out.

Source: Google

★ 5

As an athlete and fitness instructor it can be difficult to find trainers that can actually teach me new things and challenge me. I’ve been work with Demy for a couple of months and am really happy. His workouts are varied, effective, and he will meet you where you’re at. This week he gave me a 1:1 boxing lesson and it was one of the most fun workouts I’ve had in a long time. I look forward to continue learning!

Source: Google

★ 5

Love this gym! Highly recommend Demy as a personal trainer. If you're looking to learn quality and challenging workouts he is your person! He will push you to your limits and will show you workouts that will challenge you at any level. He also teaches boxing and I've had a blast learning how to box. Truly have gotten so much more out of what I was expecting from personal training here. Even if you have basic gym knowledge if you're looking to learn new workouts/exercises or boxing I recommend Demy!!

Source: Google

★ 5

I have been training with Demy for a little bit now and I have been loving boxing!!! He is awesome and I feel so comfortable and excited for training!

Source: Google

★ 5

Great staff, shoutout Kyle.

Source: Google

★ 5

Love this gym! Everyone is friendly and helpful. They have great equipment that is clean and in good shape. I have been working out with Alicia and she is a great trainer. She knows when to push me and when to hold back. I have made great progress with her. She listens and asks what I want to get out of my training. I love working out with her.

Source: Google

★ 5

I recently joined Mountainside Fitness about 3 months ago. I find the gym to be very well operated, always clean and the staff are always friendly. No matter what time of day or any day of the week I can find machines available to work out on. After I joined I also signed up for a personal training with Adam. My training session is twice a week with Adam. I really enjoy what Adam teaches me about working out. Adam is extremely knowledgeable about training and is very good about mixing up the workouts so you start seeing improvements and makes sure to have fun challenges for you to do each session.

Source: Google

★ 5

Mountainside Fitness always does a good job on customer service and overall cleanliness. This location is exceptional at both! Equipment is reliable and the facilities are everything you would need in a gym. Customer service goes above and beyond, specifically from the employee Kyle Kelleher. Highly recommend this gym!

Source: Google

★ 5

I've found Mountainside staff to be friendly and the gym floor and machines are always clean. The locker room and spa facilities are also kept clean and organized. This is a superior gym! The gym is very well laid out for my needs and there is plenty of equipment to use and a great selection of machines and free weights! Been working with Adam C for personal training, he has done a great job helping me put together a custom routine that is right for me and not just a one-size fits all. He has tailored the workout to my age and current condition focusing on overall improvement in strength and endurance over time.

Source: Google

★ 5

Excellent location, easy access, and friendly staff, especially Adam the personal trainer. Lots of fitness equipment to keep even a larger crowd busy with something always available.

Source: Google

★ 5

Adam C. is great. I had the pleasure of working with Adam at the Desert Ridge location for several months and found him to be knowledgeable about how best to meet my fitness goals. He provided clear instructions for using the proper form for each exercise to build muscle and strength without injury. He is personable, a good communicator, responsible, dependable, and very caring. He continually improves his skills and knowledge by obtaining additional personal training education.

Source: Google

★ 5

My first experience with an organized fitness center. As a senior citizen in my 70s I was apprehensive, but everyone there has been patient and judgment free. Adam, my personal trainer has given me the tools I need to continue my journey towards a healthy lifestyle. He's been great and an important asset to the center

Source: Google

★ 5

My partner and I have been regularly attending this gym for the past 5 months. We were originally drawn to this gym as it is a family friendly gym with clean facilities. When we first joined the gym, we were given a free consultation to better acclimate us to the environment. Through this consultation, we both purchased a 6-month package for personal training services and were assigned Adam as our personal trainer. We were quite lucky with being assigned Adam, as he is a more than qualified trainer given that he has numerous certifications. Adam has been a fantastic trainer and my partner and I both look forward to our trainings with him. During our trainings, he finds the right balance between pushing us in an encouraging manner, however, never pressures us into a workout our weight that would make us uncomfortable or unsafe. He is quick to identify and correct any issues he sees with our form to ensure we do not injure ourselves. As a result of these personal training services with Adam, we’ve noticed clear results both physically and mentally. If you’re signing up for services, we highly recommend requesting Adam as your trainer.

Source: Google

★ 5

I’ve been coming to mountainside for about 7 months now and it’s had a great impact on me. The gym itself and the equipment have a really nice quality to them, theirs is such a variety to it’s great to see how many way your muscles can be worked. The trainers at the gym are incredible too. I work with Adam and he always pushes me to work really hard and never gives up on me or any of his other clients. He always pushes his clients to find new strengths, im a competitive gymnast and i’ve seen more change in my body this past 7 months than i have in the past 2 years. Mountainside Desert Ridge has a really positive atmosphere when you walk in and the front desk are always really polite. The locker rooms are very spacious and have good lighting for posing pictures too. I highly recommend coming to mountainside Desert Ridge if you want to see a change in yourself.

Source: Google

★ 5

Kyle is the nicest guy I’ve ever met

Source: Google

★ 5

Kyle, very helpful, funny, cool guy

Source: Google

★ 5

Mountainside Fitness at Desert Ridge offers great cardio and muscle group classes that allows me to get in and out within an hour. My husband who works out on the main floor states that the equipments are clean, maintained, and fixed in a timely manner. Adam, who is a personal trainer, trains my teenage daughter a couple times a week. His specific workout regimen has helped with her club volleyball game immensely. Our youngest child likes to go to the childcare. The staff has always been sweet and patient with our girls through the years. We joined this location since it opened five years ago and we're glad we made the change to become members here.

Source: Google

★ 5

I recently joined the Mountainside Desert Ridge gym this year, and I'm very happy that I did! The facility is well kept, clean, and has a variety of equipment. The staff are always very friendly as well. I've taken both group fitness classes and personal training sessions from here. The classes are fun and cater to a diverse set of fitness interests. The personal training is wonderful as well. During the personal training consultation process, they really get to know the client and cater a program around their needs and goals. My trainer Adam is amazing to work with, and I'm grateful to have learned a lot from him during our time working together. He always pushes me to do my best and challenges me to try new equipment and workouts which make the experience both enjoyable and fun.

Source: Google

★ 5

This is a great gym with lots of different equipment. The locker room is nice and clean as well. The staff is friendly.
I've been training with Adam for a few months and he's fantastic. I always look forward to my training sessions with him. He's very knowledgeable and always has new workouts to keep things interesting.

Source: Google

★ 5

I go to Desert Ridge location for Personal Training with Adam. Six months ago I was recovering from my 6th back surgery. Adam has worked diligently and helped me regain my strength balance and confidence. He built a plan for me and I am grateful for his expertise. I recommend Adam to anyone who wants a trainer who really cares about you. Thanks Adam!!!

Source: Google

★ 5

I highly value my membership at Mountainside Desert Ridge. The staff is attentive from the moment you enter the building. The place offers a welcoming and safe atmosphere with a ton of workout options. I would recommend the personal training program to boost your efforts as I did with Adam C.

Source: Google

★ 5

Mountainside Desert Ridge is a great gym and I recently did a 3 month trainer program with Adam who was great, encouraging and helpful with motivating me to try my best. I enjoyed working with him and would recommend him to anyone!

Source: Google

★ 5

I like this location because it’s a nice environment with helpful staff, especially Kyle Kelleher.

Source: Google

★ 5

Mountainside Fitness is just the right fit all-around, for a single or family membership. The price is right, they have a good range of equipment and classes, and the personal training offering is robust. Trainer Adam Cates is flexible with training sessions, and effectively listens and observes to apply a well thought out approach. I recommend booking a session with Adam, he will make it just comfortable enough, but still challenging to make the progress you need.

Source: Google

★ 5

We moved from Planet Fitness due to the abusive music and the atmosphere. We had no idea a place like MSF existed. It is so fresh and pleasant. It really is a wonderful place to exercise. We started with a trainer who treated us very well. His name is Adam. He showed us what equipment to use to reach our goals. He gave us exercises that would work for us and wrote them down so we could follow his program. He still greets us when we see him at the gym. We sure appreciated him getting us started. MSF is a wonderful place which I recommend to anyone who will listen.

Source: Google

★ 5

Very clean well maintained gym. Great mix of people, young to seniors ( my category) but everyone friendly and respectful. Great staff always willing to help. Trainer Adam is one of the best. He knows how to keep challenging you without you feeling intimidated. On days I don’t train with him I feel confident going on my own

Source: Google

★ 5

I love this gym. My kids love going to the kids center and unwinding after school. I love the monthly weekend events they do for the kids so we can get a nice night out. The gym always has what I need. I signed up for a few months with a trainer named Adam and he was so great. He really helped me come up with a plan and made me feel less intimidated about restarting my fitness journey. After a few months I was confident enough to not need a trainer but he still says hi to me every time.

Source: Google

★ 5

I joined the club 2 months ago and have been working with a personal trainer (Adam Cates). I am seeing a huge improvement in muscle mass, fat loss and flexibility. The workout sessions have variety, always interesting and challenging and I’m learning a lot. The gym itself is awesome, great machines, free weights, cardio and an outside workout area. The locker rooms, children’s play area, studios and juice bar are first class. I highly recommend!

Source: Google

★ 5

I recently switched to this location when I moved and I have had the best experience! The staff is super friendly Kyle K in particular and really made my transition to the new location great!

Source: Google