★ 5

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★ 5

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★ 5

Great facility

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★ 5

Mountainside Fitness off Bell Road is exceptional. Their recent renovation is impressive, and they offer a wide range of equipment. Zach and his team do a fantastic job maintaining the gym and its machines. Sara the Assistant GM is spectacular and provides exceptional customer service. If you’re looking for personal training, Steve is very knowledgeable and has custom workout plants to fit your needs. I highly recommend this facility!

Source: Google

★ 5

Yowza! I’m new to this area and was excited to check out this facility. I called first and spoke to Zach! What a true professional that took the time to check my eligibility and guided me through my first steps on membership! Such a great reflection of this establishment! ⭐️⭐️⭐️⭐️⭐️
5 stars for Zach! I already love this place! Ok day one and I met another amazing staff member also named Zach! Great start! So knowledgeable with personal training! I am exceptionally glad I chose this gym! The friendliness and knowledge from both Zach staff is off the charts!!

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★ 4

This is by far the best gym I have been as a former employee and trainer for 4 years at your competitor Lifetime Fitness the gym and vibes hit different. From the clean locker rooms to the quiet gym and views of the ice den it’s fantastic. I really want to come back and update this to a 5 starts but the only thing that has been disappointing in the last 6 weeks I have had my membership is the men’s steam room not working I would say 1/3 of my visits and I come in 5 days a week.

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★ 1

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★ 5

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★ 5

Jill Young is such a great asset to Mountainside Fitness. She makes working out fun! The gym is always clean!
She knows all the members by name and makes you feel special! She ensures that you have the best instructors in each class and personal trainers to meet your needs.
She truly cares about each member, takes time to listen to them and gives you helpful information about the training classes so you can choose what you want!
Jill makes Mountainside Fitness a great, fulfilling and
Fun place to truly enjoy your workout!
People go there because of her!!!
This is the best gym in Arizona because of her efforts!

Source: Google

★ 5

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★ 1

Let me first start by saying that I never write reviews, but my repeated negative experiences at this gym in Scottsdale have left me with no choice. It's not just the poor service, but a consistent pattern that makes me feel uncomfortable and unwelcome, to the point where I can’t help but feel that the way I’ve been treated has something to do with the color of my skin.

My first negative experience occurred two years ago when I visited Scottsdale to see my mother. I came to the gym and requested a 3-day guest pass. No issues, I was given the pass and used it without any problems for the first two days. On the third day, I walked in with another customer, and there was no one at the front desk. Both of us walked in without checking in (the other customer didn’t scan his card). As soon as I passed the desk, the employee stopped me and asked for my ID. I showed him my guest pass, but when he saw it, he insisted that I couldn’t use it because I wasn’t from the area. I explained that the first two customer service reps didn’t have any issue with it, but he refused to listen and told me I either had to pay or leave. I left feeling humiliated and unfairly treated.

Fast forward to today, when I returned to this gym (unfortunately, because it was the closest one). I had purchased a 5-day pass from another location due to my previous bad experience here, but the inconvenience of location led me back. I presented the pass to Evan, the customer service rep, and from the moment I walked up, he didn’t even acknowledge me with a simple greeting. Instead, he just stared at the pass and asked where I got it from. When I couldn’t recall the exact name of the location (since I’m not from here), he made a snide remark, “You can’t remember where you got it?”. He reluctantly processed my information without so much as a “hello” or “have a nice day,” unlike the friendly interactions I saw him have with other customers.

These repeated experiences leave me wondering if my race is influencing the way I’m treated at this gym. The lack of basic courtesy, the tone of the interactions, and the sense of discomfort I’ve felt every time I’ve visited make it clear to me that I won’t be returning. It’s unfortunate because I live only a mile away, but the way I’ve been treated here is simply unacceptable.

This gym’s employees could really benefit from cultural sensitivity training. It’s disappointing to feel like I’m being treated differently based on how I look, and I sincerely hope that management addresses this issue. Until then, I will take my business elsewhere.

Source: Google

★ 5

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★ 5

good gym… busy during morning but dead at night when I go

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★ 5

Great gym, even better staff, gotta love it.

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★ 5

I’ve been to many gyms but I have to say this is the best one, the staff is very friendly and inviting, would definitely recommend. 👍

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★ 5

The atmosphere is incredibly welcoming, making it easy to feel at home, whether you’re a beginner or a fitness enthusiast. The staff is always friendly and supportive, ready to assist with any questions or provide motivation.

The variety of equipment and classes offered is impressive, catering to all fitness levels and interests. Plus, the facilities are always clean and well-maintained.

What I appreciate most is the sense of community. I've met so many wonderful people who share similar fitness goals, which makes each workout feel even more rewarding. If you're looking for a gym that prioritizes positivity and support, I highly recommend

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★ 5

Love the gym!!

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★ 5

Great area to workout in and fantastic staff members! Loving working out at this gym it’s the best!

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★ 5

Wonderful workers and is always kept clean!

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★ 5

I love the gym. All the employees are so sweet and helpful whenever I need it.

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★ 5

The mountainside Ice Den is a great location. The staff are very welcoming, and the equipment is clean. One of the best mountainside locations, in my opinion!

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★ 2

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★ 5

Great service! Equipment is amazing. Makes my day better to see such an amazing staff at this location specifically.

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★ 5

Really nice gym, nice staff, and super clean, overall very much would recommend

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★ 5

Fantastic service and great equipment, overall energy is great and i love working out here.

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★ 5

This location is great, very clean very accessible and the staff is incredibly friendly and helpful. The equipment is always in great shape and well maintained. I choose this location because it is close to home and not as busy as other locations during the rush hours. I give this location 5 Stars!! Great job team!

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★ 5

I've been going here for years and I've never been disappointed when it comes to staff and equipment. Everyone is beyond kind and the equipment is always clean and useable! :)

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★ 5

Very clean and inviting gym!!

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★ 5

The gym is nicely organized and very clean. The staff are always so kind and welcoming. I love this gym and the atmosphere of it. I also love the locker room it has lots of space.

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★ 5

Jake Bloom, an employee at Mountainside fitness helped me meet my idol Jett Pak and Charlie Lumsden. Jake Bloom was very helpful and mountainside fitness is great for building gains!

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★ 5

Went here the other day and very pleased to say the least. The guys name at the counter was Jake and he was very kind and respectful with helping me use my guest pass. I would recommend this gym to others especially because the staff very nice and respectful.

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★ 5

This gym is one of the best I’ve ever been to. I love the staff and the friendly atmosphere. Would recommend!

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★ 5

Jake Bloom got me to meet my gym idol Charlie Lumsden!!!

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★ 5

Jake Bloom was very helpful and was an awesome employee to converse with.

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★ 5

Jake was a great help! Thanks Jake!

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★ 5

This is a great gym with amazing staff and very organized. The people are very friendly. When I asked a front desk person where the locker rooms were they were so kind to walk me up to the locker rooms. It was a very good experience with a great atmosphere.

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★ 5

3xcellent Facilities

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★ 1

I went to this location with my friends, and as we were getting a guest pass for one of us, one of the staff, named Evan in sales was being very inappropriate and rude making jokes about my friend with the pass not wanting to buy the membership. It was rude and very invasive. He said she was "working out for no reason" which is very unnecessary. I refuse to come back to this location for making us feel very uncomfortable.

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★ 1

I had been a member at Mountainside for years. I wasn't getting the results I wanted with my own workouts so signed up for the personal training program. I was assigned Elana as my personal trainer and we got along and I was feeling good about the program, but at about 8 weeks I started having trouble with my back and my left arm.. and it only got worse. I spoke to my trainer Elana about it but all she did was lighten some of the weights, I asked her if I had a structural problem or maybe it was something else, she said she didn't think so..I got the feeling that she was out of her depth.. she wasn't qualified to tell me what was wrong, but the problem with that is that her work out is Creating what is wrong. Their highly touted "in body analysis machine" is something they give you access to and use in your training to determine your progress. your supposed to get "analyzed" once a month.. After the first one I would ask my trainer a couple of days before my next "analysis" "hey are we doing the machine at the next session?" She never knew, she would always have to check and count weeks. Shouldn't she know? Shouldn't she take a peek at my file before each session?The real crime was the last week of my sessions. During the second to last session I told her that I couldn't renew unless we knew what was causing my pain that was getting worse. Lo and behold I see that they deduct the full next month of sessions from my account. I called and told them they had made a mistake, that I can't continue, as I TOLD and DISCUSSED with my trainer. They asked if I filled out a cancellation form. I said I did not, I told them that I spoke to my trainer.. They said sorry, no form no refund. and they were somewhat gleeful about it.. especially when they said they did it for my protection..They didn't care about me as a multi-year client, they didn't care about my body or the damage they were causing, they didn't care that I gave my trainer notice.. they cared about the ACH bank charge.. I had 6 sessions that I had paid for and I just let them go.. I could have used the $400 to help pay for the physical therapy that I now have to get.. stay away from the training program. Stay away from their staff.. to them you are only a monthly bank draft.

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★ 3

Not a terrible gym. The equipment is a bit dinky and dated and the gym is small and seems to be in the basement of a business plaza with no natural light. But the workers are very polite and the gym is clean. Hopefully the new mountainside that opens up is bigger and more inviting.

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★ 1

Visited this location as they offered a prospective 5 day trial and pass. Upon arrival the staff seemed confused at the pass that had been emailed, and said they wouldn’t honor the five day pass as I wasn’t going to sign up for a membership. They weren’t very kind about it either. They then said it would be over $20 per day for the five days instead. I recommend Maximum Fitness; the facilities look more updated as well.

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★ 5

I just wanted to give a shout out Degio at the Ice Den location. He is friendly and courteous and always has the gym stocked and ready to go in the mornings. I've been a patron for over a decade and it's always nice to start your day with someone as great as Degio!

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★ 5

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★ 5

Nice location with friendly staff and trainers. Never too crowded for my workouts. I enjoy working out at this location.

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★ 5

Love this location! Ana helped me renew my membership and she was very helpful.

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★ 5

Steve and everyone are awesome! Always so welcoming and informative, you're not just another face. Great amenities, good gym equipment. They got a new charging station which is neat too. The facility and staff are great with families.

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★ 5

My recent experiences here have been great! Elena is absolutely incredible - knowledgeable, kind, encouraging, and an excellent person overall. Thank you so much Elena and also thank you to all of the kind Mountainside staff!

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★ 5

Cassie made signing up super easy. Love this gym!

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★ 5

Love this location! Staff is always kind and it’s a nice change from the busier clubs to get a good workout in! Highly recommend!

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★ 5

Nice location with friendly staff and trainers. Never too crowded for my workouts and the massage chairs are a very nice plus!

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★ 5

Amazing place to work out and incredible staff! Love working out here so much

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★ 1

If you’re looking of r a gym that will terminate your membership for not wearing tennis shoes, this is the place for you! This is the worst of the mountainsides by far, the staff are rude and ignorant, highly recommend any other gym than this one. very disappointing!

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★ 1

The worst mountainside by far, it’s tiny, the staff are always very rude, and this personal trainer Steve is and has always been the worst part about this gym. He personally harassed me 3 different occasions, and he feels that his ego is heightened when he’s try’s to ruin my day. Please if you’re reading this go to any other mountain side, this one does not handle their employees very well. I am extremely dissatisfied as an avid gym goer about how disgusting and disrespectful their staff is! Please fix this mountainside.

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★ 5

I have been a member for 13 plus years and have seen many GM’s come and go. I want to give a shout out to the current GM Kalie. She has brought guidance and stability to the location. She’s always willing to help if there is an issue and she’s really hired/trained her staff well. It’s always nice when you are checking in and getting a nice greeting and also when you are leaving.

I just thought she needs to be recognized.

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★ 2

This is supposed to be a premier location but not sure which is more geriatric. The equipment or the members. Won’t be back.

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★ 5

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★ 5

this is the perfect workout spot. quiet clean and comfortable. the workers are amazing. love this place !!!

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★ 1

I paid the premium of a month to month plan knowing I would be moving at an uncertain date. I called in to cancel my service and was told I needed to be in person but I already moved. I was told that I couldn't cancel over the phone because of fraud. Lol Who is calling to cancel other peoples gym memberships and how would that not be easy to solve when they keep showing up. This is what you should expect from a bad gym not an established one.

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★ 5

Writing specifically about the great changes with the child care management. They truly have been awesome and gone above and beyond interacting and plying with my kids. My kids rarely like being without me and enjoy going all because the friendly girls.

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★ 5

The gym and the child care is clean, well kept and the child care staff is great and always good to my girls. My girls love going to the child care at this location.

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★ 5

Although I posted a somewhat negative review last night, I’m updating that review following the absolutely stellar customer service I received from Kalie, the general manager today. Kalie reached out to apologize for the misunderstanding and had already implemented a solution to my initial complaint, which I sincerely appreciated. I continue to highly recommend this location including the overall quality of the staff, equipment and facility.

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★ 5

The General Manager Kalie is nothing short of being stellar! I’ve been a member for awhile and due to different circumstances I had to let go of my membership. Kalie was beyond easy to work/talk with and even helped rectify a previous billing issue. 10/10 recommend this club and 10/10 staff working there. Thanks again Kalie you are a superstar!

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★ 5

Love this gym and especially the staff and trainers. Everyone is super friendly and welcoming. My partner, who historically did not feel comfortable at any gym, now joins me without any arm twisting. He looks forward to getting his gym session and socializing in. We only wish the music was better, please allow the trainers and staff to adjust the playlists ;).

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★ 5

MF Ice den is the perfect place to get in for a great workout!! Never packed and great atmosphere with a friendly staff!! Harrison was very helpful in making my 1st visit an enjoyable experience!

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★ 5

I absolutely love this place. The people at the front desk, the trainers, and everyone who works here are always great people to be around. The best part has to be the steam room, absolutely fantastic.

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★ 5

Great gym, great location and excellent staff.

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★ 5

Extremely nice employees, they help out with everything I asked them lots of questions and they were able to answer all of them for me. Colin was especially nice.

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★ 5

Absolutely wonderful service, all the employees are very experienced and nice, especially Angelina!

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★ 5

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★ 5

Gym is super awesome highly recommend it

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★ 5

sweet

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★ 4

Great place to workout

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★ 1

Attended 3 months of private lessons before I was fed up with being lied to, manipulated, harassed, and pandered disordered eating habits. All the staff care about is your money and they will pester you to purchase more things included MLM "fitness shakes". Seriously disappointed and disgusted....went there for a fresh start and support and ended up with a relapse in my disordered eating and being harassed for money.

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★ 5

I drive 20 minutes to come to this Mountainside fitness center. I enjoy the vibe that is there. Colin and his people are always so friendly and helpful. Elena is great to work with. I train with Steve the top trainer. It is worth the drive!!

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★ 5

great experience here, very clean and a provide equipment for all types of fitness. amazing staff that are very welcoming as well!

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★ 5

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★ 5

The gym has actually helped a ton and staff is really friendly

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★ 5

This place is very good. Me gusta mucho. The staff is very good and helpful and good and very useful and nice and helpful and friendly and helpful and experienced and helpful.

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★ 5

I visit this location 2x a day to workout. The location is smaller than most others but the staff make up for it. Spencer is always outgoing, friendly and makes me smile. Colin their manager I knew from a different location. He always finds me and says hello. It’s people like those two who make this location so amazing to be at.

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★ 5

Staff is really nice and helpful. The community is overall welcoming as a newcomer and very supportive.( great steam room)

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★ 5

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★ 5

Love working out here. Clean gym and friendly helpful staff. Personal trainers very knowledgeable and motivated.

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★ 5

Really cool place! The atmosphere inspires to train more intensively. Very friendly staff.

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★ 5

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★ 5

Friendly sign up.

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★ 5

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★ 5

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★ 5

Clean gym, well organized, everything you need at a really great price.

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★ 5

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★ 5

Quick and easy enrollment and great value!

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★ 5

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★ 1

This place terrible. Please save yourself the aggravation and go elsewhere. They do not care about members health and safety and are just after your money.

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★ 5

As I new member I received an excellent tour, and explanation of what services are available. I was made to feel welcome and an appointment was made to meet my coach.

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★ 5

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★ 5

Convenient locations. The staff there are not just super friendly but knowledgeable about the equipment in thier gym. Signed up during my first visit and will continue going to this gym for the foreseeable future. Thank you mountainside fitness!

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★ 5

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★ 5

Awesome facility and most friendly staff! They worked with my daughter to use the excise room to practice dance in need basis. We are so thankful!

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★ 1

In a word, unethical. I’ve never provided a negative review in my life, and It doesn’t make me feel good to do so now. With that being said, nothing about this gym makes me feel good. Yet I feel a responsibility to alert other potential would be members considering joining this gym about the unethical practices of this business and their management team.

The gym is clean, and the staff is friendly...until you try to cancel your membership. I joined in 2020, visited the gym only 3 times before informing the staff that I did not wish to continue my membership. The staff, again very friendly, told me that I was informing them within the initial 30-day period and that I would not be charged. Well that was nearly 6-months ago and I’m still being billed and still trying to get them to stop charging my credit card. They’ve unethically taken several hundred dollars from me at this point. Again, the staff is friendly, yet their management team at the Ice Den location is clearly unconcerned about core values and customer satisfaction. Hence the review.

So my advice is BEWARE! I’m choosing not to post their names yet because I remain hopeful they will eventually do the right thing. In the meantime, I keep receiving texts from their management team, informing me of their unethical (hoops) protocols. They’ve been informed multiple times, in person while on site, and via several communications, ie, texts.

I live out of state, so if you are a snow bird, join another gym. Anytime Fitness is a gym owned and managed by ethical owners with several locations in Scottsdale and throughout the country. AF gyms are clean, always open and managed by ethical people.

Wish me luck in collecting my money. If you decide to ignore this review and trust them, I’ll wish you luck when you decide to cancel.

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★ 5

This is a really cool location. A little smaller, but a few friends go there, and it's smaller size makes it easier for me to get routines done faster. The aerobics room has everything I like.

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★ 5

Taylor was great! Answered all my questions which helped to me to ultimately make my decision to sign up with them.

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★ 5

Katie is an amazing trainer!! The workouts she has for me are personalized, challenging, and great variety. Katie listens to me and is very patient. I have increased strength and cardio! I am super satisfied with the personal training I am receiving at Mountainside Fitness!!!

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★ 5

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★ 5

This is a really cool gym! I did walk into the sauna instead of the lobby in the women's locker! Lol! I love the juice bar, the selection of equipment and your place is clean and set up very nice.

Thank you!

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★ 4

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★ 5

Taylor did a great job with my account. Very knowledgeable with fitness. I believe Taylor is the manager, go see her.

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★ 5

Very friendly and very helpful staff. I was able to do everything over the phone with no complaints.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 1

This places cares zero for public health.

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★ 5

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★ 3

Compared to the other mountainsides, I feel this location lacks a few of the qualities that make other mountainsides great. i.e. lack of space, natural lighting, and updated equipment and bathrooms. The staff are very friendly, but it's just so stuffy.

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★ 5

Started going to the gym so I can be fire fighter fit. I ended up getting a personal trainer and I'm glad I did :) I had the pleasure of having both Ian and Reid. They have been very helpful to me and I wouldn't be were I am now if it wasn't for them. THANKS GUYS

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★ 5

Very nice gym, one of the smaller locations but certainly had everything you need for a workout. Staff was very kind and helpful. Kathryn was super positive and knowledgeable, she gave me a quick tour and let me get to my pump. Definitely a solid choice for a gym.

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★ 5

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★ 5

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★ 5

Platinum Club is a small, yet cozy gym.
They have every machine, and a steam room.
Their located in right behind the Ice Den.

Sean the GM is always positive and makes me feel welcomed every time I see him.

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★ 5

I have been going to this gym for well over 3 years now. Love the staff, location, group training classes and equipment. The staff is very welcoming and friendly. They know me by name before swiping in! As to classes this is where I was first introduced to Yoga and Pilates. Great instructors - Sara, Dawn, Jonelle, John B and many more. As to equipment - It can be a touch crowded depending on your timing but if you are flexible and know how to train the same muscles with different equipment you will not stand by idle. If you don;t know how to train, just ask and someone can help you get started. Cheers.

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★ 5

This is an outstanding gym to work out in. I have owned gyms in the pass myself and this gym has everything one could ask for to get a great workout. The staff is friendly and take good care of the member. The equipment is well kept and very clean. This is a gym I can call home.

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★ 5

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★ 5

Super clean and very friendly members and staff!

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★ 5

A little bit of a smaller location but everything is so clean here! Sean is also a fantastic GM here. He will take care of you! Keep it up!

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★ 5

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★ 4

I like this location a lot... It's a little smaller than the other locations but it's always clean and the staff is great. I used to be a member at a different club but I prefer the circuit and cardio equipment they offer at Mountain Side.

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★ 5

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★ 5

I have nothing but the best hings to say about this gym and the staff. Stellar sums it up.

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★ 5

Love this gym. Only complaint is that’s it’s a little small and gets crowded quickly in the afternoon.

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★ 4

Friendly staff and great equipment

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★ 4

Nice facility. Equipment in pretty good shape. Great staff. I haven't been to any other Mountainside gyms, and I do understand that by comparison, this one is on the small side ... but, it has everything you need. Steam room is a nice benefit as well. Overall, if you're looking for a solid place to get/stay in shape in the immediate area ... This one is solid in terms of equipment, cleanliness and price point. Plus, it's kind of cool to watch the skaters do their think at the ICE DEN while working out.

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★ 4

I like this gym it has all the right equipment and is very clean. Only the class schedule doesn't fit into mine but over all is a great place to get fit.

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★ 5

We went to this gym over a year ago. We shortly moved out of the state. I called and talked to them on several occasions and they assured me they canceled my account. Fast forward about a year and they start charging my credit card out of the blue. I reported it as fraud and moved on. Next thing they are calling us threatening to take us to collections. We literally went to this mediocre club maybe 2 times in the first week and and then cancelled. This company obviously uses bad practice and poor business. I would stay clear of this place at all cost. I would not trust them with your credit card information!!!!!! Would give them zero stars if that was an option

Update- they have taken care of our issue in a timely and professional manner. I have changed our post to five stars as we where happy with the gym, just not our billing situation.

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★ 5

Love the staff and great trainer Steve!

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★ 5

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★ 3

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★ 4

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★ 5

Great place quiet and clean super friendly staff

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★ 4

Clean, well maintained and never too busy.

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★ 4

I've been here a few times. The location is tiny, but is always clean. Good location, but not a location I could use on a regular basis. But like I said, good location. Especially for those that work near here that want to workout during his or her lunch break.

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★ 5

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★ 4

It doesn't have the size or amenities of some of the other MF's but it's nice & has everything you need.

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★ 5

Mountainside Fitness is the only gym I will go too! I like the fact that its a gym and has a spa like feeling to it. Staff is always very friendly and helpful. Overall I will be a member for life :)

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★ 5

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★ 4

Affordable, clean, lots of machines, nice offering of classes. Almost never crowded. Staff could be friendlier.

Source: Google