★ 5

I’ve been going to OTF South Chandler for nine months now and it’s been transformative. My overall fitness has increased, my day-to-day pain has noticeably decreased, and—something I never thought I’d say—I actually look forward to my workouts.

I walk out of every class feeling amazing, and a big part of that is the real-time data. Being able to see exactly how hard I’m working helps me push myself the right amount without overdoing it or taking it too easy.

I highly recommend to anyone wanting a structured, supportive, and truly effective workout experience. I take classes from Jillian, John, and Michelle and love them all!

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★ 5

I’ve been going to OTF South Chandler since 2018. I love the workouts-they are challenging and every workout is different so you don’t get bored. I like that they have benchmark workouts so you can really push yourself and see your progress. The coaches are amazing! They are so fun and motivating. And the community is so supportive and encouraging!

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★ 5

Have been at this Orange Theory location for almost four years and still continue to look forward to my workout every day. Welcoming faces and motivating coaches make the great workout a breeze.

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★ 5

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★ 5

Great instructors who provide clear instruction and feedback during the class. This location is always clean and well organized. The atmosphere is a fun and caring vibe!

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★ 5

Brittany is an amazing Manager

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★ 5

Absolutely love it. Workouts are fun and competitive!

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★ 1

Owned by Travis Renner.

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★ 1

Lord what bad ownership

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★ 1

Their workouts and coaches are great, but not worth dealing with the front desk administrative issues.

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★ 5

Amazing place to workout

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★ 5

Love that it’s a one and done class with strength training and cardio! Music is great the energy the coaches have is contagious! In a crazy world we live in . The one hr class is great for my mental health/ its me time and positive environment and I leave energized like the energizer bunny !

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★ 5

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★ 1

The main take away from all this is that from my experience OTF doesn't care about their customers and they just care about the money. If they really cared then they wouldn't have charged me for 3 months of membership when I wasn't able to use the membership due to medical reasons. I gave the manager at this location, Tanner, the benefit of the doubt that he cared and was going to keep his promise in helping me with my situation. For 3 months now, I have been waiting for him to sort out this situation and he's never called me back like he promised. I've always been the one calling him. I even asked him last week that I would like to speak to someone higher up since this is going nowhere the last few months. He said he would let them know and they would call me. I haven't received a call. Either he didn't bother to tell them or the higher ups just don't care. I wanted to share this, because it's caused a lot of unnecessary stress and I wouldn't want this to happen to anyone.
Please read their negative reviews before you sign up with this company. I will update this review if they make it right.

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★ 5

I have been a member of OTF for YEARS at this exact location. After a short break, I came back to South Chandler and was welcomed by a whole new group of staff! They were so engaging and welcoming! I couldn’t ask for a better team to greet me each time I walk in the door…special shout out to Tanner who always goes above and beyond to make my experience with OTF the best!!

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★ 5

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★ 1

I would normally give OT 5 stars but not in this instance. I have been a member since 2016. October of 2023 I called OT and left a lengthy message about how I was having surgery and that I had to suspend my account for at least two months and that if anything is needed to give me a call back. Never received a call back so I assumed everything is ok. Two months later I realized I had been charged for the time I had not used. Contacted OT and was told they never received my message and that there was nothing they would not refund me (the membership fee is not an easy amount to budget for). So I cancelled my membership. After 7 years of membership and me accommodating to OT countless changes in class scheduling (which makes me change my schedule), I would expect to be treated better then this for a change in my schedule. I have paid for two months of classes I did not use.

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★ 5

South Chandler Orange Theory has THE BEST coaches and front desk staff around! They’re motivating and encouraging, always willing to help in any way possible. I feel like every time I’m in the studio I have a one-on-one personal trainer. Michelle and John push me to be a better person and stronger athlete. Their attitudes are positive and energetic every single class. I’ll empty my tank for them any day! Their music choices keep me motivated and energized throughout the entire class. There’s never a dull moment at SCOTF! The front desk staff are sweet and bubbly every time I walk in. They are willing to help out with anything us members need from them. The community at this studio is unmatched. I love everyone’s attitude and willingness to work hard each and every day and we owe that to our amazing coaching staff. Thank you, South Chandler OTF, for changing my life!

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★ 1

I usually don't tend to give a review unless I'm really not happy about the service, the manager at this location(South chandler) doesn't know what his job is or he has never had any previous experience working as manager before, I request the owner or the area manager to kindly look into this as they are losing business just not 1 account but 3. I've decided to write this review so that either the manager or area manager call me and explain what's going with our accounts. I would not like to give him even one star but I'm forced to give as it doesn't allow me to post the review.

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★ 5

Absolutely love OTF South Chandler!!! This is the best workout for me. Tanner is so helpful and coach John is so motivating. Highly recommend!!!

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★ 5

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★ 5

I came in postpartum and a workout newbie and my first workout was amazing. It really is at your pace but you’re still held accountable so you get a good push out of it.

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★ 5

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★ 5

This Orangetheory location is great! It’s clean, you’re always greeted with a smile and warm welcome. Tanner is super helpful at the front desk. The coaches are super knowledgeable. They all want to see you succeed and improve and only push you as much as you can handle. You will get an awesome workout, no matter who is coaching. Highly recommend you stop by this location.

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★ 5

Great workout every single time. Highly recommend checking out a class, you won't regret it!

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★ 5

I love this place! The coaches/trainers are amazing! Michelle and John are always so positive and make the classes fun.

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★ 5

The coaches are great! I love that each workout is unique and challenges me in new ways!

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★ 5

OTF South Chandler is the BEST! Tanner is absolutely amazing and makes coming in each day a breeze. Coach John is super motivating and extremely supportive! You can’t go wrong with this place! Sign up NOW!

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★ 5

I started attending south Chandler last year. I had been going to pecos since 2014.. I love south chandler!! The coaches are phenomenal! I love Kassey and Michelles style… they keep you motivated! Tanner is the area manager and he is always in the office taking care of everything since he has limited front office staff… always cordial and happy and remembers your name!
OTF best workout theres is!

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★ 5

It was very organized, friendly staff, and we got an excellent work out!

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★ 5

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★ 5

I love this OTF studio! The coaches are knowledgeable, uplifting, and great at keeping us going during the entire workout. They are always encouraging us to do better for ourselves. The front desk staff is very friendly and everyone gets to know your name from the first time you walk in there. The studio has always been very clean but is especially now during the pandemic. They sanitize the entire place between classes and with the smaller class sizes, we are socially distanced appropriately using our own stations for the entire class. Plus everyone cleans their own equipment each and every time we use it. 5 stars for this place!

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★ 5

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★ 5

I keep coming back for more. They must be doing something right. The staff is friendly and welcoming. The coaches do a great job with modifications and motivation. And we don’t do burpees and pushups everyday like some gyms.

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★ 5

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★ 5

love everyone here, especially alana!

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★ 1

Read the negative reviews. They are detailed and legitimate regarding billing and membership practices. My husband is leaving for military training soon which he made apparent at the time of sign up and the manager refused to help with cancellation. They also conveniently contacted him after their supposed 30 days required for cancellation. The managers initial thought to remedy the solution is to threaten us with collections. (Seriously??) My husband then told her he'd come in to talk to her andhe was told "she just left the studio". She knew he would be coming in. Great customer service (*sarcasm obviously)

I've done an otf trial and I don't get the hype honestly. Just an overpriced HIIT workout 🤷

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★ 5

I can’t quit this place. The workout is fantastic. They can tailor it to your needs. It’s different every day. I’ve been getting stronger and I feel so good after each workout. The coaches are great, the music is awesome, and the energy of the people there is just the best. Coach John really makes class fun and helps me improve my form. The time flies by! Totally worth every penny.

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★ 1

Shady practices and rude staff.

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★ 5

Great workouts, friendly staff and knowledgeable coaches!

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★ 4

I love Orange Theory. I like that the workouts are all planned for you, you can go at your own pace, and while the components are the same, the activities are not. I always get a great workout in when I attend class, I am never disappointed. I will say that the more the trainer/coach is engaged with you as an individual, the better the class energy is.

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★ 5

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★ 5

Great work out! I work out better with a coach and I always leave feeling good and some days exhausted. Love Orange Theory

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★ 5

It is the only workout I feel like I use every ounce of energy and push my self to do more .

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★ 5

OT has the best workouts that work every part of your body, they are challenging but with the motivation and energy of the great coaches the classes keep you coming back !!!

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★ 5

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★ 5

Orange Theory is challenging. The coaches reinforce when you are doing the exercises right, and help you with your form when you don't quite get it!

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★ 5

The best intructors in the world right here at the South Chandler facility.

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★ 5

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★ 5

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★ 5

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★ 5

What do I enjoy about Orange Theory Fitness?? EVERYTHING!!!! From the orange lights, to the loud upbeat music, to the equipment..... love my trainers!! Love the friendly & helpful front desk staff!

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★ 5

Professional staff and coaches answer all your questions and concerns. It is a great place with challenging workouts that will help maintain an active, healthy lifestyle.

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★ 5

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★ 5

I've been coming here for years and love the workouts. The coaches are great. If very loud music bothers you they will give you ear plugs. Music is very very loud. I wear ear plugs and still hear the instruction. My only wish is they would turn it down. Other then that, the facility is extremely clean and an excellent workout!

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★ 5

Excellent workout packed in one hour. Cardio and strength with variations for all fitness levels. Dedicated equipment per user so everything is in place, ready to go and clean. The instructors are great and the environment is supportive and fun. Highly recommended!

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★ 5

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★ 5

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★ 5

The format is great mix of cardio and strength training with coaches guiding you through the routine and tracking of stats to make sure you are working at the best level and improving over time. I also like the small class size.

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★ 5

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★ 5

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★ 2

My husband and I were members at the South Chandler for 6 years pre Covid. Let me say that trying to cancel a membership is not easy. My husband has been trying to resolve our situation of extra charges for months now. They keep passing him along to different managers. We were loyal members for so many years and now this?

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★ 5

I visited Orangetheory Fitness on a guest pass. I joined after talking to the crew and coach Josh James! I like the high energy and changing workouts. The studio works closely with Covid guidelines and it’s a safe and clean place to workout. John Clayton, Rin and Hannah are great
Coaches. I highly recommend OTF and, hope other studios are as nice and helpful as the team here is.

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★ 5

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★ 5

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★ 5

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★ 1

I have been a member for several years. Every year I put a freeze on my account to train for an Ironman. This year when I asked to put a three month freeze the front desk individual (who was very rude), refused. After reminding her I have done this previously she finally agreed to put a freeze on my account but it would be the last time she would do this. After being a loyal customer for several years I HAVE HAD ENOUGH! I rather pay few dollars a month and go to a real gym where maybe the employees treat the customers with a little more respect!!

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★ 4

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★ 5

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★ 1

I was really hoping for a better experience. I was injured shortly after signing up and under doctor’s care. I am unable to do the workouts do to a hurt knee. The manager demanded I give her a credit card to charge me the last month’s fee of $159, after being on a freeze due to my injury. I had worked out there TWICE (and I paid the full month fee of $159 plus tax) before being injured and freezing my account. I feel like they tie you in with a complex agreement and while they insist on a card over the phone, they require you to COME IN to cancel. No matter what, even if you’re injured, you have to pay $159 to cancel. They have no transparency online or accountability for how they treat customers. I would not recommend this studio. Trust me, you’ll be treated like a number and it doesn’t feel ethical.

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★ 5

Love Orangetheory. Been going for over a year and it's the only program/gym I've ever stuck with. (I'm 44) I attend several locations and have never had a bad experience. The people are friendly and any fitness level can attend. I started as a Walker (couldn't even powerwalk) and now I can jog/run the entire block and I can see my muscles! It's so exciting and if you ever meet an Orangetheory member yes we are a bit excited to invite you but please just try it once!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love OTF at south chandler! They have an amazing group of coaches and staff. The workout buddies are cool too. They will encourage you along your journey.
The have the best team Of coaches!

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★ 4

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★ 5

My coach was "Jerid" in East Gilbert. He's awesome and amazing. In these few months, I have really enjoyed the exercise.
Orangetheory and Jerid ⭐⭐⭐⭐⭐

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★ 3

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★ 5

Great workout. Good Variety of Music. Motivating coaches.

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★ 5

Great workout every time.

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★ 5

I like the variation in workouts at OTF and the fact that you work at your own level. South Chandler is the best with great trainers!

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★ 5

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★ 5

Love this studio! Great front desk staff and trainers.

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★ 5

Love this place! I have been coming here for two years. The location is great and the trainers are wonderful! I have never been a gym person, but Orangetheory keeps me motivated and coming back!

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★ 5

One of the best workouts I have ever done. I love that a workout is never repeated and all I have to do is show up! Everyone is so friendly and helpful!

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★ 5

OT is the best workout with the best trainers. I love the motivation and music every morning and look forward to each workout. I highly recommend the South Chandler location!

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★ 5

Love OTF workouts, especially that every day is different. The coaches are amazing and really take the time to get to know you & any restrictions you might have. I am recovering from a hip replacement & they will modify strength workouts for me. They have great alternatives if you can't do a particular movement. What works well for me, is that I don't have to think.....the coaches tell you exactly what to do & when to do it. All I have to do is give it my all!! Absolutely love this place!

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★ 5

Fun times.

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★ 5

Best workout!

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★ 5

The OTF workout has been really great for me. Love the fact every workout is different on a daily basis. It's a great full body workout. The fact you can use your membership nationwide has been great for vacation and business travel.

Having been to several other OTF studios, the coaches here a my favorite. Really good at corrections and giving modifications when needed. I will say 3g classes, there is less one on one encouragement due to the class sizes. I try to stick to 2g classes for that reason. The studio is just a bit small for 30+ people (and smaller than other newer studios I've been to), but optimized the space pretty well.

Looks like the location was just purchased by another larger franchisee that mentioned equipment upgrades. I hope they get the newer treads I've used at other locations. Out if that, some of the staff has rotated out, including the studio manager who was really great, so we'll see how that goes, but all seems pretty normal so far.

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★ 5

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★ 5

The best part are those 60mins and I’m done with my workout for the day. Coaches are friendly. Love the full body workout and keeps me motivated to come back.

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★ 5

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★ 5

I've been attending OTF South Chandler for about 4 months now. I can honestly say that it's changed my life. I was active up until I was pregnant with our first child. After issues that resulted in an emergency c-section and postpartum complications, it's taken well over a year before I felt comfortable starting a workout routine again. The coaches at OTF listened to my concerns and happily modified many of the exercises during the first month. After about 4 weeks, I felt able to do most of the exercises without modifications - the coaches continued to watch my form and correct anything to prevent me from getting injured. A few weeks after, I was able to even add challenges to further my workouts. I'm now training for my first 10K and am excited to see OTF take me places I've never been in my fitness journey.

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★ 5

I've been to many OTF locations but SC is by far my favorite!! The front desk staff and the coaches are amazing. Everyone is so friendly and very encouraging. If you're new to Orangetheory it's such a great workout for all fitness levels. You concentrate on cardio and weight room working on the treadmill, tower and with weights. The coaches give you variations to help with injuries. The heart rate monitor helps you know where you are in the 5 zone system. Definitely a great workout with classes available 7 days a week at the times of the day. Try it out!!!

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★ 5

Love OTF South Chandler gym. Coaches are great and supportive. Front desk staff are friendly and always willing to answer questions. Highly recommend this location !

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Group accountability and fun!! I love the special events and challenges. All staff make me feel like I matter and encourage me to be a better me!

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★ 5

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★ 5

The coaches are AWESOME and very supportive. I felt like I had a complete workout and all key areas had been worked on. If I was doing something incorrectly the coaches too the time to show me the proper way. I loved the energy in the studio too keep it upbeat and not boring!

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★ 5

Great gym! High energy & motivating environment. Great Coaches. & Great workouts.

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★ 5

Amazing workout, great trainers, best one hour workout I've ever done...

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★ 5

I love OTF the atmosphere is amazing, you can go at your own pace and I I love the Trainers energy! They all bring their own flavor but Jesse is one of a kind!

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★ 5

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★ 5

The coaches at S Gilbert Rd in Chandler are incredible. I’m not very coordinated and before I started OTF I had never lifted weights, so I usually need a little extra help. John and Francis do an amazing job of personally instructing me how to do each and every move in a way that makes me feel good!

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★ 5

Love this place for 4 years now.

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★ 5

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★ 5

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★ 5

Excellent neighborhood gym. Clean, well run, well maintained. Challenging classes with good instructors.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I love the different routines combo of tread, weight room and rower. Music keeps you motivated. Trainers make it fun and provide alternatives for limitations.

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★ 5

LOVE LOVE LOVE

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★ 5

Great place!!!!!
I love it !!!!!!!

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★ 4

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★ 5

Such a great workout...no workout has been the same and I love that variation.

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★ 5

Love it. Finally feeling like I'm getting some progress

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★ 5

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★ 5

Awesome coaches and staff! Great workout and location.

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★ 5

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★ 5

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★ 5

Great coaches, location, variety, music. Really impactful workout for anyone.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great workout.

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★ 5

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★ 5

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★ 5

I loved it. The team was awesome. I enjoyed the pace and I really felt good afterwards. I hate cardio, but this made it fun.

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★ 5

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★ 5

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★ 5

Great work-out, high energy, interval training so does not get boring and you burn a ton of calories.

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★ 5

OTF offers a workout like no other. Intense, yet doable, fun and challenging. Highly effective heart rate training where you can hit your burn zones and be aware of where you can push harder. As a trainer myself- this workout is something I would highly recommend to others!! I love this workout and can't wait to be part of the coaching team!!!

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★ 5

I love everything about Orange Theory. The workouts are varied, so much so that even after three and a half years, it's always different. I love the different personalities of the trainers and their music mixes. And if I don't like some music, there's enough available session times for me to switch my schedule around to trainers I prefer. I also like that when I travel, I can sub into another location and keep going! 30 pounds lost, friends and fitness gained.

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★ 5

Great staff and a motivating environment. Everyone can feel comfortable and get the work out they came for.

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★ 5

Love OT!! The trainers make you feel like family and it is such a positive experience. I always have a new workout to do that pushes me to a place I wouldn't go on my own.

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★ 3

Not my favorite location. Front desk staff was a big reason I didn't come back. Coaches were great.

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★ 5

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★ 5

Trainers are fantastic, pace is insane (in a good way), the challenge is real, and the constant change keeps my body guessing. Only my second time but definitely not my last.

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★ 5

I love Orange Theory! The workout it awesome. I love that I can just go in the.plan is in place and I just knock it out! People are friendly, the staff are awesome and helpful!

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★ 5

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★ 5

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★ 5

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★ 5

I really haven't worked out to break a sweat. I would go to the gym and stay comfortable. I came to a point where I needed to make a change due weight gain. I started OT with my daughter. Thought I might die, but after a month of going 5 days a week, down 12 lbs and stronger. I'm addicted. The south chandler location is awesome. Strong trainers like Sunny and Kyle motivate you to be better. The main thing I like is I'm competeting with myself. Hang on there. It gets better and you will like the results.

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★ 5

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★ 5

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★ 5

It kicks my butt every time. Period.

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★ 5

Amazing, challenging and fun workout! The coaches are super fun and motivational! Every time I leave the studio feeling great and stronger!!

Source: Google