★ 5

I have always been nervous to try workout classes & I used to always just go to the gym on my own and never push myself, try new workouts or exercises and never really felt very motivated

I’m so glad I gave Orange theory a try because since the trial class I have been hooked!!

All the coaches and front desk staff are always so very personable and sweet. There are people of all levels so you never have to feel out of place, the coaches will help you make sure your form is right or if you have any restrictions they’ll help you find a safe alternative exercise. The music is always loud and motivating and the lighting is dimmer and not hospital fluorescent lighting! Highly recommend Orange theory Flagstaff !!!!

Source: Google

★ 5

I’m out visiting flagstaff for a work contract and was so happy to hear that there was an Orangetheory. It’s always so nerve wracking going to a new location with new coaches. The coaches have been so nice and welcoming! They have been helping me push myself on the treadmill and the weight floor. I have seen a difference in my confidence when it comes to picking weights, especially on arm days!

Source: Google

★ 5

This is the only place that has ever kept me motivated to continuously work out! Love the coaches, friendships, and competitiveness!

Source: Google

★ 5

Love this place! Everyone is extremely friendly and welcoming, not to mention the workouts are great! Coaches interact with members and truly make each workout feel like an accomplishment. Joined in January 2025 and have not look back! I’m a regular at 5am and some Saturdays! Definitely recommend OTF Flagstaff.

Source: Google

★ 5

Source: Google

★ 5

This is the best workout for me in the shortest time, and it goes pretty fast. The coaches are wonderful; they're all friendly, kind, excellent at guiding you through each part of the workout, and motivating you to go a little harder every time. Ricky, Torey, Eric, and Tristan know what they're doing! The front desk staff is helpful and welcoming, and the gym and bathrooms sparkle. Highly recommend!

Source: Google

★ 5

Great community, great coaches, great workout!

Source: Google

★ 5

I have been going to Orangetheory in Flagstaff since it opened. I continue to go because not only do I enjoy the workout, I enjoy the sweet and helpful front desk staff and motivating coaches. The front desk staff go out of there way to answer questions and assist customers. The coaches are always helpful in helping customers to reach their goals. I appreciate all that you do. ♥️

Source: Google

★ 5

Orangetheory in Flagstaff is the best workout for building muscle, maintaining your routine and showing up for yourself this year! The staff is outstanding. The ladies at the front desk (Madi, Ava, Maddie and Maya) are organized, friendly and, so welcoming! The coaches push and encourage you to achieve your goals. This group is like family!

Source: Google

★ 5

Source: Google

★ 1

This would be a great studio if it wasn't for the front desk staff. Coaches are great, but management is terrible. Went on holiday for 2 months and put my account on hold. However, they still charged me for those two months and getting a refund was a complete waste of time. The manager Maddie would never follow up. Didn't take any ownership. Wouldn't return phone calls and was completely unapologetic. This would be a great gym if they got new front desk staff. In fact, looking at all the negative reviews - they all relate to the front desk experience.

Source: Google

★ 5

Absolutely love this gym and the trainers! A really great experience, I’ve gotten better workouts here than on my own for the last couple years. If you live in Williams, it’s worth the drive to Flagstaff to have a clean, competent, positive gym experience to go to. <3 thanks so much!

Source: Google

★ 4

I like the enthusiasm of the trainers and the mix of cardio and weight training!

Source: Google

★ 1

The coaches were great. However, I signed up for six months and when that term ended they wanted me to come in to cancel (BTW you never have to enter a gym to cancel, but beware when they send the cancel docs). I was told on the phone that after the six months was over I did not have give the 30 days notice. I got charged and the manager has not returned my calls. The coaches are great, the business practices are rude and frustrating, which makes it not worth it.

Source: Google

★ 3

As a first timer, I was really satisfied with the workout and felt really great after getting done. The pace, structure, and the thorough explanations of the workout and the science behind it were super helpful. I am all for athletic coaches/trainers being tough and giving constructive feedback especially when it comes to form, I welcome it. However, Ricky was rude and that wasn’t super awesome. After getting onto the treadmill, I chose to be in power walk and initially had my incline set to 3%. He told me to bring it down to 2% and I asked “Can’t I be on three?” he then, responded “Just do whatever you want.” in the most backhanded, “over it” manner (while rolling his eyes) you could imagine. This was a genuine question and not my attempt in defying his advice. Maybe he was having a bad day, maybe he just misunderstood my tone. Either way, probably wouldn’t spend an exuberant amount of money to be sassed at over a simple question.

Source: Google

★ 1

This place is potentially extremely dangerous. The instructor wouldn’t let me modify any of the workout unless I asked him first and would then choose what I could modify it to. I have multiple injuries and his “modifications” were not good for my injuries. When I changed supermans to crunches he kicked me out of his class. This is insane and also a great way to injure someone. Easy way to be involved in a law suit. I wouldn’t recommend this place at all.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

The Flagstaff Orange Theory has amazing knowledgeable coaches as well as a friendly staff. If you need motivation to help you stick to a fitness regimen, then this is the place to be.

Source: Google

★ 5

Awesome Coaches and Classes !

Source: Google

★ 5

I'm really happy with my membership! The front desk is friendly and the trainers are knowledgeable, friendly and motivating.
They have a good selection of classes throughout the day and I feel like the equipment is easy to use.
I never thought I would spend as much as I do for a gym membership but I'm going to lose some lbs and everything I'm looking for is being provided.
Highly recommend!

Source: Google

★ 5

I've been at OTF for 3 months now and I love it!!! Coach Ricky is the best!!!

Source: Google

★ 5

Good workout everyday! Good staff and instructor! I love it!

Source: Google

★ 3

I’m a firm believer that feedback is a gift and I want to be sure I highlight the positive before any constructive feedback is given.
I recently transferred from another gym, but attended OTF in Scottsdale for 5 years when they first opened. The Flagstaff OTF workout is amazing, the trainers I’ve had both Ricky and Torrey are not only professional, but highly skilled. They are always trying to make my experience better and give feedback on form and modifications on some exercises. I absolutely love the music and all trainers check in on the noise level to make sure we are all comfortable in class. You have the best trainers in town.

In regards to constructive feedback - the only reason I’m giving 3 stars is because your studio manager does not have a positive attitude and can be somewhat off putting at times. We agreed to disagree on a late charge for a class I incorrectly booked. I would think a one-time waiver would be acceptable, but she wouldn’t consider. In my opinion, a 12 late fee is something negotiable for a first time request. It’s not the money, but the principle. As a new member to your facility, I would hope that you would allow a grace period or introduction to the facility. The other front desk girls (all of them) have been very helpful and great to work with.
I understand sometimes employees get burned out with their jobs and maybe need to find something they have a passion for. As an owner of a small business, I understand that one employee can negativity impact the rest of the staff.
I hope my review was balanced and if you’d like to discuss, I’d be happy to have open dialogue.

Source: Google

★ 5

Place is awesome! Coaches are awesome, front desk is awesome!! And the members are awesome!!

Source: Google

★ 5

High intensity workout in a community environment with no planning required. Just show up and work hard! Love it!!

Source: Google

★ 1

Horrible place for customer service. I have been to many orange theory’s in the past and the management was not flexible nor professional with memberships. I do not recommend this location.

Source: Google

★ 5

Source: Google

★ 5

Fantastic energy and burn calories while having fun 💪🏼💪🏼

Source: Google

★ 5

The coaches and front desk staff are always friendly and helpful. I really enjoy going to my classes, the environment over all is warm and welcoming 😊

Source: Google

★ 5

Source: Google

★ 5

OTF Flagstaff is amazing! I have never felt a part of community more than I have since l first started OTF is January of 2022. Amazing staff, energy, and awesome work outs! 10/10.

Source: Google

★ 1

I have been charged 3 times automatically even after cancelling the membership... I request the owners to look into this ASAP and please help me out...

Source: Google

★ 1

I am a member of a studio on the east coast that is phenomenal. I expected the same experience at this location (Flagstaff, AZ) while on vacation, but I could not have been more disappointed. The coaches never spoke to the members of the classes (I took 3 different ones on different days) and they did not pay attention to what the member’s progress was during the hour class, whether it be on the treadmill, rower, or the weight floor. The coaches did not motivate, inspire, or even push the members working out. The women working the front desk did not welcome anyone coming in the door. I am so grateful to be a member of a studio that gives each and every person an exceptional experience every single time. Flagstaff OTF needs to raise the bar-customer service and coaching is key!!! If I lived in Flagstaff, I would not join this OTF.

Source: Google

★ 1

Source: Google

★ 5

Everything was wonderful... Highly recommend 👍

Source: Google

★ 5

I had a great time at OT Flagstaff! Torrey is a fantastic instructor that made sure to come check on my form and personally ensure I understood the exercises. Music was great, each station was an effective workout, gym was clean and staff were nice. Love the environment, only downside is that it is an expensive service (at least for me), but I’d say worth it if you are looking for a high quality, goal driven, effective workout with results you can see and feel. :)

Source: Google

★ 5

This place is the best. Coaches are really friendly, and everyone is there to work on themselves...not to judge. I love the personalized experience. The dark space with orange lighting makes it easy to not feel self-conscious. I've considered getting my own equipment to save $$ (it's pricey), but I like having the on-point programming and community feel.

Source: Google

★ 5

Source: Google

★ 5

Visiting from Denver and the studio was great and clean! The workout, coach and staff member were excellent! Would definitely visit again… thanks for the challenge!

Source: Google

★ 5

Source: Google

★ 5

I really enjoy my workouts at Flagstaff Orangetheory! Fun and keeps me grounded and motivated !

Source: Google

★ 2

Unavailable le to me

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

I was visiting from another studio. Studio was nice and the instructor was great and motivating. Altitude made it tough.

Source: Google

★ 5

Source: Google

★ 5

I love the variety in the workout. You’re not stuck doing one thing for long periods of time. The coaches challenge you and motivate you. You get amazing results when you commit yourself.

Source: Google

★ 5

I never tried Orange Theory, most of my friends who joined were fit and athletic folks I figured that's the type of people that would frequent that establishment but then my local Orange Theory had a 1 week free pass special and since I am relatively new to this town and I don't know anyone I thought I'd give it a try. I've gone to 3 classes 3 days in a row. I love it! From the 1st day I walked in the door I was greeted with a warm welcome, my Coach Eric took me around and introduced me to the program for that morning, Eric explained the rounds and where and what I'd be doing. As a newbie to Orange Theory I could hold my own, I had done Crossfit for many years and it was similar yet wayyyyy different. The coaching and the program is meant to build strength, endurance and burn fat which is exactly what I wanted, you are not in competition with anyone but yourself, it's not about who finishes first, everyone goes at their own pace based on their personal fitness goals yet the coach is there to encourage you and support you. I was sore the first day but went back on day 2 and 3 as I wanted to try all of the instructors. Each one has a different program and all of the programs are amazing! Very professional Coaches who KNOW what they are doing. The trust in these coaches was built from my first class. I will continue to thrive in Orange Theory. There are people that have all different body types that go there so you don't have to be fit to attend. next class is tomorrow for me. I can't wait!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 2

I went to the gym for a while, and enjoyed the instructors and workouts. I had a really bad experience with cancelling my membership however - they were unresponsive to my requests to cancel for months (during COVID), and I subsequently discovered they in addition to not responding to my email requests to cancel (which according to the membership contract is one option for cancelling) they were charging my credit card.

So, unfortunately in my experience they lived up to the gym membership stereotype - that they'll rip you off every chance they get. Be careful about giving them your credit card number, you might regret it.

Source: Google

★ 5

I love and hate every workout I experience at Orange Theory In Flagstaff! I am uncomfortable for over 50 minutes, partly from being pushed by the instructor, but also from me pushing myself even more. It is the most uncomfortably rewarding hour of the day and wouldn’t trade it for anything! Thank you very much!

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 1

The frozen contracted I signed was charged and could not be refunded. I was told if I cancel my membership today I would not be charged again. Thanks for the heads up!

Source: Google

★ 1

A great place to go if you love getting RIPPED OFF. The customer service staff and manager are horrible. They really don’t care about their members and definitely make it known. My account was messed up multiple times, I was charged for classes I never even got to take. Nobody was able to help me or accommodated me for the mistake, the manager just argued with me. I’ll tell absolutely everyone I know to take their money elsewhere. Orangetheory Flagstaff is the worst place to get a membership!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

It’s an efficient, effective work out; challenging too

Source: Google

★ 5

I love the energy from the coaches. I also love the fact that OTF helps me focus on my own efforts instead of comparing myself to those around me. I feel less inclined to be harmfully critical about my own heart rate, and much more inclined to push myself when I can literally see the effort on the screen. Definitely recommend OTF to anyone who wants to understand their body better and feel healthy!

Source: Google

★ 5

I'm a 21 year old fitness enthusiast! Fitness has and always will be a major part of my life. I grew up playing sports and working out. I've tried many programs (on my own), weight lifting regimens, and Instagram influencer's workout routines and I have enjoyed all of them.
But NEVER have I seen such results that I experience at OTF!! I went into OTF with an open mindset, not too huge on group workout classes but honestly, it feels like a personal training. My goal was to shed lbs, tone my muscles, and exercise the most important muscle in my body, my heart! And ever since I joined, everyday I reap the benefits of such goals of mine. I am Glowing! After every class!
My fitness journey will continue at OTF, not only do I feel better physically, but when it comes to appetite, I crave healthy options, knowing that my body needs a substantial amount of veggies, fruits, and proteins to fuel my body and mind for the day. So that is motivation enough to eat healthy so I don't get pooped out throughout the day or even in the middle of a workout, depending when I hit the gym.
With the support of the fantastic Coaches at OTF, Flagstaff, I am able to push myself through the most challenging parts of classes without stopping. With their words of encouragement and holding of accountability, I receive all the support I need in order to push myself past my limits. I know they want to see me perform at peak ability, and they want me to achieve my goals. And knowing that provides a feeling of support and love for a common journey (fitness) that I am so grateful to experience and feel at OTF.

Source: Google

★ 5

Amazing! Coach sierra cierra erick and toby are absolutely amazing

Source: Google

★ 5

Great workout for those focusing on fitness and cardio. Awesome team environment similar to what I got when working out as a part of a sports team. Very positive group and instructors.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

An amazing experience. I am excited to continue

Source: Google

★ 5

Trainers are absolutely out of this world is a bit expensive but worth every single penny

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

Better options in Flag compared to limited here

Source: Google

★ 5

Before Orangetheory I would go to the gym Mon-Fri, because I love working out. But I never had the motivation to take a full day and only do cardio. I hate running, like most people, but found that HIIT was my favorite. Even then, I felt as though I could do more. I figured I'd try orangetheory for my cardio days, and after the first class I fell in love. It was exactly what was missing in my workout routine, and now I go twice a week. I love that the coaches push you, but also support you. They are very personal and try to get to know you on a first name basis. Not one person sticks out, not one person is left behind, everyone pushes and goes all out at their own pace. It makes me WORK, and I burn around 400 calories every-time I go in. People say it's too expensive, but I disagree. I could pay as much as I do for orangetheory at any other gym and would not get the same work out of it. Plus, the workouts are different each time, and I feel so great afterward!

Source: Google

★ 5

Source: Google

★ 5

They offered a great promotional deal where I got a free heart rate monitor. The app makes planning your sessions and monitoring your progress simple, organized, and fun. The coaches are great - professional, enthusiastic, and dedicated to your success! The classes are very structured and offer plenty of variety so I never have to worry about planning my workout and am working my whole body throughout the week. These are just a few of the many benefits that make a membership worthwhile!

Source: Google

★ 5

I really enjoy going to Orangetheory, it is a full body workout, cardio and weights and they change it up, so your body doesn't get use to the same thing.

Source: Google

★ 4

It's definitely a great workout. I debate whether it's worth the price. It's essentially an hour of targeted, sustained high heart rate cardio, with a 15 minute low impact weight routine mixed in. I enjoyed it.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

So glad I started coming here, wish I hadn't waited so long! Awesome classes and coaches, supportive environment, the best workout that keeps you in your toes! Highly recommend to all levels!

Source: Google

★ 5

Amazing staff. Amazing workouts!

Source: Google

★ 5

Source: Google

★ 5

Love the coaches, the workouts and the OT community!! I've been going consistently for 7 months now, and the results are better than I expected... My endurance has grown immensely and I'm stronger than I've ever been!! Best decision I've made to go and keep going.

Source: Google

★ 5

The energy and drive of the coaches is contagious and pushes me further than I ever thought I could go. The high intensity makes me feel like my time isn’t wasted!

Source: Google

★ 5

Love everything about it❣️❣️

Source: Google

★ 5

Source: Google

★ 5

Orange Theory is an intense workout, but it’s also not too intimidating. What’s really cool is how you can see your heart rate/calorie burn and other stats in real time. The staff is super sweet. I will be buying a membership once I get a new job!

Source: Google

★ 5

Always makes my day better going in for a workout at orange theory Flagstaff! The coaching staff is welcoming and challenges each individual to reach their potential. Nothing but positive things to say! Highly recommend.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Absolutely excellent anti-plateau workout!!! We get what we put into the workout. Such a great way to improve our fitness level!! Appreciate the positive energy and help of the studio staff Taylor. Coach Torey is really helpful in making sure that we are doing the movements correctly and providing modification if needed so we get effective results in the workout. Love the playlist too!!!!

Source: Google

★ 5

Source: Google

★ 5

I stopped into Orangetheory Flagstaff for a workout while on a cross-country trip. I can’t say enough good things about the staff (Shelby went above and beyond. thanks again!) and coach Siri was fantastic! The members here were also super friendly. I will definitely be back. Thank you!!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

I'm a college student and a server, orange theory has made it easy for me to get a workout in and feel good. The staff was very friendly and understanding. I loved my trial class and I plan to go back almost every day during the week. Going to the gym on my own is harder and takes up more time. Working out in a group with people makes me feel more accomplished and holds me accountable for my workouts. Love orange theory and would recommend it for anyone

Source: Google

★ 5

Source: Google

★ 5

I love this location. The instructors are all so enthusiastic and encouraging. The workouts are great!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Awsome folks leading awsome classes that feel like individual workouts

Source: Google

★ 1

Unfortunately I got the short stick. My first experience at this gym was not great. It is on the expensive side & the equipment didn't work; specifically the heart monitor was not working & my information wasn't registering on the screen. I was told multiple times by the "trainer" Siri that I needed to run harder, that I wasn't pushing hard enough to get into the orange zone. Well, I know I was. I have been an athlete for many years & I was dripping sweat & way out a breath. I took my own HR & new the equipment wasn't working. Finally 45min into the 60min class a front desk agent ran out to give me a new monitor (still didn't work). After the class workout, we stood around & talked to about our "scores." I felt that Siri humiliated me saying I only got 3 splat points & just to try harder next time. Finally my boyfriend stood up for me and said no she would have gotten more than all of us. Her equipment wasn't working, but his comment went ignored. We tried to put that experience behind us, but the next class was the same thing! I really didn't want to spend an additional $100 on equipment that didn't work. I mean who would? I told again the same "trainer" Siri, that my equipment didn't work again & also I can't run due to previous injuries. She did not give me any alternatives, but just to run harder. The equipment was never fixed, she just changed the computer to read a higher heart rate number. I felt like that was a total joke so I left & new I would cancel. Well, just to keep it brief I ended up paying $240 for 2 classes. I felt I deserved a refund for poor equipment, poor service, & poor communication. They felt I needed to be charged for two more months because I signed a contract. Just be aware if you attend this gym that its not about you getting in shape & being the best you. It is about them getting paid.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I used to hate working out and dreaded going to the gym. I had tried personal training in the past and liked the one-on-one advice but it was just too expensive. I can honestly say that Orange Theory Fitness has changed my perspective on fitness and has made such a difference in my life! I get the personalized attention I need and I absolutely LOVE the classes! I actually miss going on my rest days. The trainers are so motivational and the music just makes me want to move! Plus the variety of class times is awesome! Thanks OTF for an amazing workout experience :)

Source: Google

★ 5

Source: Google

★ 5

This is the first time I have joined a gym like this and I love it! Great coaches and amazing workouts that really push you. This is the most fun I have had working out since doing team sports through school. Check it out if you want a great workout!

Source: Google

★ 5

The coaches! Absolutely love the coaches! Ot is highly addictive - when you are not there , you think you should be there!

Source: Google

★ 5

The staff is amazing the workout was awesome definitely enjoy working out there !!

Source: Google

★ 5

I love the workout and the way it pushes me in ways I would not push myself. It has made me a faster run - far faster than I ever imagined. I like not having to think about it, knowing a comprehensive workout has been designed for me and I just have to show up and do the work. Although group fitness classes are not typically my jam, I like the camaraderie. I have recommended OT highly to everyone I know.

Source: Google

★ 5

This place is fantastic! After having a baby and trying to get back in shape, this is exactly what I needed! The workouts are for every level and can be modified for anyone! The coaches are so helpful and encouraging! Having the splat points and the monitors on during the workout helps you to push yourself too get an amazing work out!

Source: Google

★ 5

The instructors are positive and motivated! I love my workouts - you don't have to think about what your going to do next, the instructors tell you what to do next. Great place - love it

Source: Google

★ 5

The coaches at OTF are incredibly knowledgable, motivating, and supportive. The workouts are different each day, which keeps me on my toes and makes me look forward to what each new workout will bring. The classes provide me with the support of group fitness while being able to focus on my own individual needs and goals. Overall, it is just AMAZING!

Source: Google

★ 5

I love the variety in the workouts, the music, the data feedback loop on the screens and the coaches. You can't slack, and every day I feel motivated to push myself. Also, love Cierra and Tyler!!! Thank you, OTF!

Source: Google

★ 5

Love getting a full workout done in an hour! Love scheduling my classes on the app.

Source: Google

★ 5

Amazing class, the staff is super friendly and helpful! I highly recommend this if you really want an amazing workout

Source: Google

★ 5

Awesome coaches and great workouts, I can’t wait for my next visit...

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Love the Coaches....and the classes here. Great location. Really enjoy going to workout.

Source: Google

★ 5

Great classes...make strength training fun and challenge you to push your pace. Tyler's classes are fun and challenging!

Source: Google

★ 3

Keeping my original message but updated to 3 stars because the instructors and the classes really are great. Waiting for refund on 'accidentally' charged month despite canceling within the trial period. As for the monitor, I'll consider it a donation and move on.

Original:
Vague answers on the try it free theory. Excuse after excuse when I realize this wasn't for me while I travel, and all the fees and overbooked classes. The heart monitor cannot be returned or sold to anyone else. To boot, I was charged for the month despite cancelling days in advance.

Source: Google