★ 5

I like that there's someone there to show you, if you need the guidance and answer questions. In addition I like that as a beginner, I struggle with some of the weight room work outs and the coaches offer alternatives so there's no excuses. All you need is the motivation and energy. They demonstrate you how to perform each exercise set before each session. Because of my schedule I've only attended morning classes with Amber, Anthony and Eric. They also have benchmarks and fun workouts during each month aswell as strength focus class. You'll get results if you truly put in the work. I attended 3/4 days a week drop my weight and if I was as committed to my nutrition side of the equation I probably be down even more. I'm happy, I'm healthier and I'm stronger, I can pick up my 5yr old! which i couldn't before. The coaches have awsome energy and will help without judgment.

Source: Google

★ 5

"This was my first time at this location, and the experience was fantastic! Coach Amber was full of energy and made the workout fun and engaging. The fitness center is well-organized and has a great vibe. I’ll definitely be back for more fun workouts!"

Source: Google

★ 5

Source: Google

★ 5

I absolutely love OrangeTheory Fitness! From the moment I walked in, I felt welcomed by the friendly and motivating staff. The workouts are challenging but incredibly rewarding, combining strength training and cardio in a way that keeps me engaged every session.

Source: Google

★ 5

Love coming here! Clean, fun and a great work out. Everyone is encouraging and friendly!

Source: Google

★ 5

OTF has made working out a joy. I love all of the coaches, as they keep the environment enjoyable, and keep you motivated for the entire workout. Kendyll and Cammie are amazing coaches and give their full 110% to each class. Keep being amazing! 🫶🏻

Source: Google

★ 5

Source: Google

★ 5

I couldn't say enough great things about Orange Theory Moon Valley! I have tried countless other workouts, and there's nothing that compares to OT. Even when I'm dragging, the 60 minutes flies by because of the fast-paced workout, awesome atmosphere, and supportive coaching. The coaches are all incredible, especially Kendyll and Cammie, and the manager is so helpful and kind!

Source: Google

★ 5

Love this gym, never had a bad experience!

Source: Google

★ 5

Huge fan of orangetheory fitness I go almost everyday! Moon valley is a nice convenient location and the staff and manager are all really sweet and helpful! Gets me set on a good day!

Source: Google

★ 5

Love the moon valley location. My favorite coaches are Kendyll and Amber. Great vibes every time <3

Source: Google

★ 1

Would not recommend anything involving Kendyll. I was still there before the 5 min late policy and she turned me away. Do yourself a favor and skip her as a trainer.

Source: Google

★ 1

They pulled a bait and switch tactic to get me to sign up for their unlimited membership. I was texted by them asking me to come back to Orange theory for a lowered monthly rate. So I agreed to come back because it was a better deal than I had paid in the past. Fast forward 2 months,, when I checked my bank account I noticed my membership fee went up by $50 a month. I told them I’d like to cancel my membership since I didn’t agree to that price but the previous price I was being billed- and no one had informed me of the price increase. They gave me an “oopsies” excuse and said they’d get the rate back to where it was before and even include a 10$ monthly discount. So of course I agreed to continue my membership. Well… now I can’t sign up for any classes on the app and when I went in, they told me it’s because my “8 class a month” limit was up. I NEVER agreed to pay for anything besides unlimited classes and no one informed me that I was no longer signed up to unlimited classes and was switched to a monthly limit of 8 classes. Sure, my rate was back down- but not to the unlimited classes like I originally agreed to! Very sneaky… be careful when they try to lure you in with these “monthly” deals and put your debit card on file for automatic payments. I have text messages and screenshots as proof of everything mentioned in this review.

Edit: apparently the old manager gave me an unapproved rate and illegally added free classes to my account so I wouldn’t find out I was only signed up for an 8class/month membership. Now that there is a new manager, she is expecting me to pay for the additional classes that went over the 8/month limit. I would have never attended those classes if I had known I wasn’t signed up for an unlimited membership! I refuse to pay for their mistakes.

Source: Google

★ 5

Source: Google

★ 5

Love the workouts, the variety, the fact that it pushes you and I love the small gym experience with trainers who get to know you

Source: Google

★ 5

Best coaches and the team to keep you motivated and safe

Source: Google

★ 5

Source: Google

★ 5

They are revolutionizing fitness and I love them for it.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great amazing place to work out thanks to all th amazing coaches Amber Rachel Julie great energy

Source: Google

★ 5

I love love love OTF

Source: Google

★ 5

The coaches are welcoming and enthusiastic!

Source: Google

★ 5

Source: Google

★ 5

I’m a member of OTF Moon Valley and absolutely love Amber (the owner). The entire coaching staff is engaged and committed to pushing you to be your best self. The workouts are challenging and I’ve definitely gotten leaner and stronger with consistent workouts here. 💪🏼

Source: Google

★ 5

Best gym experience ever!

Source: Google

★ 5

Great coaches and members. A challenging and enjoyable workout every time.

Source: Google

★ 5

Amber is the best!!! I love how much she encourages us during our workouts. It's been over a year and I still love it.

Source: Google

★ 5

The staff and coaches are incredible! I love how the coaches are able to maximize the workout you get in just an hour! Every class is fun and you leave feeling so accomplished. There’s no other gym out there for me! 🍊

Source: Google

★ 5

Love this workout and the fam there! I’ve never been in better shape and am having FUN on my fitness journey!

Source: Google

★ 5

An awesome workout with amazing people. The staff takes the time to get to know everyone.

Source: Google

★ 5

Love OT! Awesome coaches and welcoming environment. Every day is different. It is fun and motivates me to workout. Amber had taught me to “trust your base”

Source: Google

★ 5

Orange theory is my favorite workout and they always have something fun going on, and the coaches are amazing!

Source: Google

★ 5

Been going to this location for over two years. Great coaches and very attentive! It’s the best OTF studio in the Valley.

Source: Google

★ 5

I love the coaches, the workouts even at 5:00 AM and all the challenges. Orange Theory Moon Valley is so welcoming with very friendly staff and clients. I can’t wait for the new monitors!!!

Source: Google

★ 5

I can’t explain how much I love this orange theory! I live closer to a different orange theory location but wake up even earlier to drive to this location. Coach Amber and Coach Kalehl are so encouraging and amazing they make the workouts fun. The music is always fun and I love the workouts we do everyday

Source: Google

★ 5

Great coaches! Fun members who cheer each other on every day! The workouts are designed for every skill level. I love Moon Valley OrangeTheory!!

Source: Google

★ 5

More energy, more discipline, more strength. Couches here are really amazing, they give a great cheering, very friendly.

Source: Google

★ 5

Tried the typical box gyms, tried the at home stuff, nothing compares to OTF. The coaches, the atmosphere, and just the people you meet are what sets this place apart. No meat heads trying to hit PRs. Everyone is there with one goal. Get to work and feel better.

Source: Google

★ 5

I’m hooked on this place! Definitely love coming here always feel amazing after every class! Pushed me out of my comfort zone! Never in my life I would wake up at 4:30 am to go 5:00 am workout class ! Thanks Orangetheory!! Coach Amber truly a wonderful coach helped me beat my time for my half marathon without giving up! Thank you Orangetheory for everything you have done it’s just the beginning!!🧡

Source: Google

★ 5

I always get a good workout when I come into class! Love the coaches!

Source: Google

★ 5

I used to just go to the gym until it got boring trying to come up with my own workouts everyday. I absolutely love Orange Theory and have been going for the past two years. The coaches keep me motivated and there’s always a new challenge or fun event happening. I love seeing my heart rate on the screens so I can see how much more I can push myself. The app helps you track benchmarks so you can keep improving each time.

Source: Google

★ 5

I don't know diddly about Fitness and working out. So I like having a trainer that can instruct me and point out when I'm doing something incorrect. I just feel a solo training situation me and a trainer would feel real intimidating to me that is why I like the group classes as you have them set up. The fact that every day I go is different it's all similar but we're working different muscle groups we're doing different sets on the treadmill it's not just run flat out for 30 minutes.

Source: Google

★ 5

Love it

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

The Orange Theory Fitness Moon Valley squad make this a welcoming, upbeat, all-around amazing environment to ALWAYS get a good workout in and push yourself. As a first-time mom, God used this studio, the staff, and GREAT instructors to help me get back into a regular workout routine, which I am so thankful for!

Source: Google

★ 5

Friendly, fun atmosphere getting things done.

Source: Google

★ 5

I love this place. The workouts are top notch. Amber is a badass. Highly recommended.

Source: Google

★ 5

Love this place. Just wish they had something covering the windows at night. I don’t feel comfortable knowing ppl can see me almost across the street after dark.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Moon Valley OTF is a great community. The coaches are wonderful make you feel welcomed. Great workouts, push you out of your comfort zone. Wish there were shorter classes in am before work and wish there were more class options throughout the day.

Source: Google

★ 5

Fast, effective.

Source: Google

★ 4

Amber is a phenomenal coach! As far as management, they should hire people with professionalism and respect for others...

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great environment and coaches!

Source: Google

★ 5

Source: Google

★ 5

After having a bad experience at this location for my free class follow up and writing a Google review to reflect my disappointment with my feeling at the time about OTF, I was very surprised to have received a phone call from the studio’s manager Mackenzie who apologized personally for my experience and said she wanted to make it right by offering me a month of free classes. Wow! I was very taken back by how outstandingly kind that gesture was and how professional and courteous she was in terms of wanting to genuinely show that her store could create a positive experience. Ever since the phone call and my opportunity started to take a month’s worth of classes I have probably taken 6 between instructors Kalehl and Amber, both of which are very attentive instructors and do an amazing job at engaging their classes per my observation. My perspective of OTF and more particularly this location has drastically changed due to the kindest of Mackenzie offering me to try them for a longer term as a test run. Being that I have +4 years of management experience, I can greatly recognize the importance of making things right and she exceeded my expectation (which, I did not expect anything, nonetheless getting a $150 or so month membership for free) which was very generous. I am very appreciative of the instructors I have took courses with since my poor experience and staff of this location and am excited for the upcoming few weeks I have left of classes to see my results. Will be recommending to other friends in my area to try out.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I started Orangetheory in Oct 2018 and my only regret is not starting sooner! It’s a group fitness but everyone is moving at their own individual pace. It’s comfortable, clean and gives an excellent workout. Love this place

Source: Google

★ 5

I’ve been going to Orangetheory Moonvalley for over a year & am so happy with my experience so far! The coaches are amazing & will push you to meet your goals even when you think you can’t. Plus it’s such a fun environment to workout in!

They also really take the health & safety of their members seriously. Currently, masks are required at all classes. They also do temperature checks & hand sanitizer when you walk in & everyone is required to wipe down equipment after each use. Additionally, there is currently reduced class sizes, so you won’t be working out directly next to anyone.

Come try a class out for yourself & see if it can change your life for the better!

Source: Google

★ 5

If your looking for a great workout that’ll fly by and kick your butt at the same time look no farther. Orangetheory Moon valley is taking all the safety precautions with Covid so not only do I get my great workout in I feel safe while doing it.

Source: Google

★ 5

I joined Orangetheory Moon Valley in 2018, went trough my whole pregnancy and still working out there! Great coaches, awesome exercises!! I definitely recommend this fitness. Coaches can adjust exercises for your needs. As well facility is clean and well equipped !!!

Source: Google

★ 5

This is my home studio! I love the coaches and the smaller scale classes because it allows for more personal interaction! :)

Source: Google

★ 5

I LOVE coming here for Amy’s classes! She’s so motivational and encouraging! Highly recommend ☺️🧡

Source: Google

★ 5

Everyone at Orangetheory MV are the absolute G.O.A.Ts!!! Not only is OTF the greatest workout I have ever done, the coaches and the staff make you feel like family. They look after you, push you, and are determined to encourage you to be better everyday. They aren’t there to just do a job, they are there to show you their passion for fitness. They love what they do and they push you to be the best you can be every workout! 🧡💪🏼

Source: Google

★ 5

I have been going to OTF moon valley for a little over a year and LOVE it. Every day they mix up the workouts. Its a combination between cardio and weight training!

Source: Google

★ 5

Source: Google

★ 5

I love going to orange theory fitness moonvalley! The coaches are so motivating and keep me moving when I want to stop! I’m glad we all came together as one for COVID to get to reopen for workout again! I just finished HELL week and I’m stronger than ever get in there and take a class if you haven’t!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Studio was very dirty prior to covid, once Kelly left the whole studio went downhill. I’ve been trying to get ahold of someone to cancel and no luck. I’ve walked in, no one at front desk, emailed, left phone messages, Facebook and IG messages. I’m very disappointed with the ownership and management

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great trainers and staff. And the workouts are in point!! Love our Orangetheory MV family!!

Source: Google

★ 5

I love the whole idea and friendliness of the staff. They help along the session and give good encouragement.

Source: Google

★ 5

I absolutely love it! Best place to work out!! Great staff and excellent trainors 🔥

Source: Google

★ 5

I have been a member of OTF for over two years. As I am approaching 60, I need a workout that challenges me but a trainer who ensures I don't injure myself. I get both at OTF!!

Source: Google

★ 5

Amazing work out and awesome staff!

Source: Google

★ 5

Source: Google

★ 5

I love Coach Kelly! She is a fantastic motivator, has GREAT music, and is always hovering close enough by to help you with form and technique but not so close you think she's monitoring your every move. Ricky at the front desk is always there to help with anything you may need, forgot something, change your name on your device, any questions about your membership etc. The team at Moon Valley is excellent! And you can tell by the excellent people who also come to workout at OT Moon Valley!

Source: Google

★ 5

Great trainers and workout. I look forward to going:).

Source: Google

★ 1

Source: Google

★ 5

I love Orange Theory! It is a non-intimidating experience!

Source: Google

★ 5

Source: Google

★ 5

Great workout! Great staff!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

It's intense but not to intense to handle. I feel fully worked and exhausted, but in a good way. The instructors encourage you all throughout the hour and help you to keep your form on the weight floor. I feel like the trainers genuinely care about the work out. No way would I get as good or even close to this work out if I went to a regular gym on my own. I feel happier and healthier.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great staff and trainers!

Source: Google

★ 5

OrangeTheory Fitness has the best workouts and coaches at their studios! The workouts are challenging but do-able and the coaches are extremely supportive. At OrangeTheory Fitness you can count a community dedicated to supporting you and encouraging you through every step of your journey. I highly recommend OrangeTheory Fitness!!!!

Source: Google

★ 1

Fitness place is nice but I don’t like the money mindedness they exhibit. I notified OTF Moon valley on 19th march of my separation. 30 days notice should mean 19th april would have been my last day of membership. My monthly payments were due on 12th of every month. This means my last payment should have been from 12th Apr to 19th April. However I was charged for 1 complete month again. In this case 30 days notice doesn’t make any sense to me. When asked they said you have to pay next payment in full. Prior to that I reached out to them multiple times if they can waive of my April month payment as I had only come for 3-4 days in march( I had a pretty unfortunate reason for separation) and paid in full but like I said the money mindedness, they turned down my request.Advise: Please deal case based on their merit and don’t be too much money oriented.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I had gone just one class before having to go through major surgery...Kelly the manager has checked on me every week including the day of surgery! James,, the instructor has also called and told me when I am ready and healed ...they are there for me! As soon as I am healed ..I will be back in for these challenging but awesome workouts! These are amazing people running this location and believe in helping you succeed with your health goals!!!! I feel so welcome and a part of the Orange theory program here! Thank you Kelly and James!!!!:) thank u sincerely, Mercedes.

Source: Google

★ 5

The instructors are great! The workouts are challenging but the instructors are there every step of the way. Kelly is an amazing manager!

Source: Google

★ 5

Source: Google

★ 5

great way to work out and feel good, without having to figure out what you have to do in order to get in shape-the instructors do it for you!

Source: Google

★ 5

Source: Google

★ 5

Focused and effective circuit training workout!

Source: Google

★ 5

Moon Valley has great trainers, I find their energy and personalities very motivational.
I also like the variety in the workouts routines.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

The trainers and the quality of the work out make it worth every dollar. To me this is way more effective then a regular gym membership you actually see results.

Source: Google

★ 5

High energy....great class

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Fun, effective and fast pased. No messing around, just full on workout. What a rush.
Plus I am 60 years old and kicked some butt with the youngsters. Grear for any age and level of ability. They walk you thru it and make sure you are on track.Great atmostphere.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Friendly Staff, Accomodating groups, Awesome Challenges, Good energy, Love the core Training, Everyone should try it!!!

Source: Google

★ 5

The workouts here are high intensity with a positive feel. The staff at this location are so friendly and motivating it makes you want to come back for more!

Source: Google

★ 1

I went to this location with my friend this morning as a guest and the experience was terrible. We asked if I could sign up online and was told I could pay $28 to drop in and was asked: Are you even going to buy a membership? She then proceeded to say I could go home and register for the 5am class tomorrow and when I said no she said: well that’s the real world sweetie about 25 people go to that class. She was belittling and rude. I will not be paying for a membership because of this experience.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Kelly has done a great job Managing the locations and making people feel comfortable. It is great to see her working out when she is not coaching. :). Dylan is great as a coach. Thanks!!

Source: Google

★ 5

Can't get enough of this place! I only wish they had more classes on the weekends.
I love the variety in floor exercises, the coaches positive attitudes, and that they motivate me to push myself.

Source: Google

★ 5

Great place to work out!

Source: Google

★ 5

Source: Google

★ 5

Great place to show up and workout, no thinking required to get a great calorie burn and muscle toning, great staff, and the workout keeps me coming back again and again, which is the most important thing!

Source: Google

★ 5

Source: Google

★ 5

Great workout every day

Source: Google

★ 5

I pretty much like everything about Moon Valley Orange Theory. All of the workouts are challenging. But the trainers are always there to help. I train regularly with Whitney, Thomas & Kelly and like them all very much.

Source: Google

★ 5

Friendly staff, challenging workouts, great music, fun and consistent instructors!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I am loving the Orange Theory workouts! A week and a half in and I am feeling great! The Trainers are incredible! Highly recommend it!

Source: Google

★ 5

Makes me add weights to my cardio! Anyone who can get me to do upper body, must be good.

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Work out was really effective and designed for entire body.

Source: Google

★ 1

Put membership on hold due to hip replacement for two months. Called office to extend and was told "ok". They charged me full price anyway and wont reverse charges. Poor customer service.

Cancelling membership is a hassle. You must go in and do it in person. Refused to make copy of cancellation. Be careful in this place

Source: Google

★ 5

I've been to a few orange theory's and this one has my favorite instructor's, as well as the coziest atmosphere. I feel most comfortable at this particular location.

Source: Google

★ 4

Source: Google

★ 5

I've been going to this location for about 4 months now at the same time, twice a week (or I try to do twice a week at least).

The Staff: Since joining I have had 3 different instructors. Anthony who was fantastic (sad to see him leave so soon after joining), Cant recall the second one's name but I assume he was just filling in while they found a replacement to Anthony, and now Dylan who had made great strides since his first work out. I can say out of all the instructors Dylan actually will come over and correct form more often than any of the other instructors I've had, which is great. I was sad to hear last week that Brie was moving on to bigger and better things (congrats to her) so I can only hope the front staff now is as friendly and outgoing as she was. Can't really make a judgement on that just yet.
The Price: It's a bit steep for this single mom but I'm willing to give it a shot since the workout is exactly what I have been looking for.
The Workout: I am in love with these workout. I hate working out to the point that even when I'm on my way to a class I am trying to make excuses for myself as to why I can't/shouldn't go. They do have this 12 hour cancelation policy, paired with the steep prices, that helps me keep on track. I trick myself into going by waiting till I'm within the 12 hour window then call to make the appointment. Silly I know, but it works! The workout is never the same week to week which is great for keeping my attention. I have yet to burn less than 550 calories in one workout!

Conclusion: Fantastic workout, good staff, OK price. Only recommendation is to try and keep a steady staff. To my understanding there has been a few changes at this studio as of lately which is why I'm a bit flexible but I'm hoping they have it down pat now. Fingers crossed.

Source: Google

★ 5

My favorite gym experience ever! I really feel like this is going to change my life. The trainers are motivational, the workouts encompass every part of your body. Plus its customizable based on your body.

Source: Google

★ 5

Source: Google

★ 4

I love visiting different OTFs. This is a nice one but I believe the coach was new and a little confusing with the instructions.

Source: Google

★ 1

Orange Theory - Great - This location's customer support - terrible. After coming back from injury the manager was completely unwilling to bend at all on final month payment policy - MORE IMPORTANTLY - very RUDE about the way they respond to requests. I had already paid 2 months of un-used classes. I understand its policy, but these folks seem to be in it for the money, not anything else. Simply responded to my email asking about options by underlining the previous billing dates...just unprofessional.

Source: Google

★ 5

Source: Google

★ 2

Signed up for the free class on a Sunday the man up front i believe his name was luis ( spelling is probabaly way off) was super informative and really genuine ! so the two stars are for him!!! .. i realized later on it was Easter that sunday!!! so i called the day before to see if they were closed the gentleman ( dont remember the name) on the phone said they would be closed for the holiday.... come Sunday around 8am i get a call saying i missed my class :( bummer , hoping i can reschedule here soon when my availability opens up! will re post a review after the experience !

Source: Google

★ 5

Source: Google

★ 5

Love Orange Theory. The trainers are all great and it's a little different every time and gives a total body workout.

Source: Google

★ 5

Source: Google

★ 1

Their customer service is HORRIBLE at this location! They are easily THE MOST difficult place I've ever done business. I cancelled my membership within the first month because the schedule was not working with my daughter and my work schedule. I sucked it up and paid an extra month since I didn't cancel within 30 days. I haven't taken a class since early October but have been charged EVERY month, and have even been charged fees for not cancelling classes SINCE I'VE CANCELLED. They owe me a total of $852 and counting and are trying to get me to pay another month before they cancel it because "I attended class last week". I haven't set foot in this location since mid-September. Not to mention, I also had to BEG for pricing info over the phone while I was HOLDING MY CREDIT CARD TO PAY THEM. The people I speak to are always uninformed and can't solve any issues without the elusive management, who has yet to return any of my 9 calls or several emails since October. Textbook example of how to NOT treat your customers! ...and I train owners worldwide on sales, customer service. This is AWFUL and INFURIATING!!!

Source: Google

★ 5

I like that I didn't feel intimidated, but rather encouraged, after a four month hiatus. Coach Chris was positive and upbeat, and I like how he turns down the music to explain the workouts on the floor, so it is not as though he is yelling at you. He is the first coach to do this since joining in December of 2014.

Source: Google

★ 5

Source: Google

★ 5

Anthony and Christy are awesome! They are engaging, motivating, and make class fun!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great Trainers and a perfect workout! Big fan of OTF

Source: Google

★ 5

Source: Google

★ 5

Love the workouts and the trainers! They do a great job of keeping everyone motivated and excited throughout the class!

Source: Google

★ 5

I don't know what these two people are talking about. They clearly explain the cancellation policy at the time of signing the membership. And, their membership agreement is no different than any of the other gyms out there. Sounds to me like they were trying just to get out of paying. Side note: we love it there! Chris Turner is the best trainer ever, and the entire staff has been fun and welcoming!

Source: Google

★ 1

Same thing happened with me. I froze my account for month of May and they charged me the $15 freeze fee and then charged me for the month. Then I wanted to cancel and they said I would still need to pay for the month. you have to cancel30 days in advance. They wont return my calls or emails and they wont refund my money for any of it OR send me a cancellation form. contacted corporate and they wont answer me either.

Source: Google