★ 5

I love this gym! The coaches are top tier and supportive. I started a month ago, and from my first class to now I’m continued to feel like I belong, and the coaches care about me and my fitness. Starting a new workout routine can be intimidating, but OTF makes it approachable. Be prepared to sweat.

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★ 5

Foothills Orange Theory has excellent instructors. The music volume is just right - not like one of the other studios that has one instructor that blasts the music.

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★ 1

I recently signed up online for what was clearly promoted as a free introductory class. The registration page stated multiple times that a credit card was required only to hold a spot, and that there would be no charges for cancellations or no-shows — the class was described as complimentary, no strings attached.

Unfortunately, my experience was the opposite. I was charged despite never giving consent for payment, which completely contradicts what was advertised. Practices like this are misleading and create an immediate sense of mistrust before even stepping through the door.

It’s disappointing to see a boutique fitness studio — especially one that positions itself as a premium, community-focused brand — engage in this kind of deceptive billing. First impressions matter, and instead of fostering a welcoming environment, this experience left me questioning their professionalism and transparency.

For potential new members, I strongly recommend clarifying any “free trial” terms in writing before providing your card information.While I understand certain requirements for current members , I don’t believe non members should have these same requirements.

I’d give zero stars if possible & would never recommend this franchise to anyone.

I could easily get the same or better workout at nearby studios and franchises with better billing and customer service practices such as F45 , BFT , Vasa studio red , Chuze fitness team training and so forth .

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★ 1

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★ 5

Had my first class ever this morning. Brody was informative at the front desk with my questions and very friendly and welcoming. The instructor Denice did a great job checking in on me throughout the workout session. Clean facility. Signed up for a year unlimited classes membership. Highly recommend to those who are plateaued on their fitness journey.

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★ 3

The workouts themselves are great - very motivating and takes all the stress out of planning gym time. The coach turnover is insane - as soon as you find a coach you like, corporate moves them to a different studio. This happens over and over again at all OT studios, and breaks the small but reliable relationships you can build with your favorite coaches.

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★ 5

I have had a great first year at this Orange Theory. All of the coaches have been encouraging and helpful, and I appreciate being pushed to challenge myself more than I tend to do when working out alone. I want to give a shout-out to Coach David who has been most often the early morning coach. His enthusiasm and humor make the sessions especially fun.

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★ 1

Horrible studio do not come if it’s your first time, they are not welcoming or clear with instructions

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★ 5

Visiting this studio while on vacation was fun! Coach Lissa had great energy!

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★ 1

Warning: Deceptive Practices at Orange Theory on Grant

I’m sharing my experience to warn others about the shady practices at the Orange Theory location on Grant. On December 29, 2024, I signed up for a free trial class scheduled for the next day, December 30, with hopes of starting a new fitness routine for the new year. After registering, I was prompted to enter my billing information, which seemed reasonable at the time as there was no mention of any penalties for not signing up after the free trial.

However, the day of my scheduled class, I began reading the Google reviews about this location, several negative reviews stood out — mentioning poor management, unauthorized charges after cancellations, and unresponsiveness to complaints — based on the reviews, I decided to skip the class and not attend. I thought my decision would be respected.

Since then, I’ve received relentless phone calls and voicemails almost daily, asking me to reschedule. I didn’t respond, assuming they would understand I was no longer interested.

To my surprise, today I found a charge of $12.31 from this location on my bank statement. This charge makes no sense, as the class was advertised as free, and there were no disclaimers about cancellation fees or charges for missed free trial classes, and I have never even stepped foot in the building! Despite the numerous messages left for me, none of them mentioned any charges for missing the class.

This feels like a scam — deceptive and unjustified. I have already filed a complaint with the BBB, and it’s worth noting that Orange Theory on Grant currently has an F rating with the BBB. This location is giving a bad reputation to the entire Orange Theory brand.

I’m requesting a full refund of the $12.31 charge and the immediate removal of my billing information from their system. I also expect a clear explanation for this charge, as there were no disclosures about fees tied to the free trial class.

I hope that by sharing this review, I can help others avoid dealing with this business and the headache.

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★ 5

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★ 1

Is management aware of the legal call hours? Their telemarketer called me today, Monday, at 7:24 a.m., which is illegal. They also called shortly after 8 a.m. and on both Saturday & Sunday. This needs to be addressed.
Update:
I received a call back from the manager, as requested. Instead of offering an apology for poor management, she attempted to shift the blame onto a new employee, as if that person hadn’t been hired and trained by management. When I brought up the early morning calls on the weekend, she insisted that they were compliant with the 8 a.m. to 9 p.m. rule, which is ridiculous. The management is not only ineffective but also rude.

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★ 1

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★ 1

Bad management

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★ 1

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★ 1

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★ 1

Worst orangetheory I’ve ever been to.

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★ 1

I didn’t feel welcome there and staff was terrible and rude.

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★ 1

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★ 1

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★ 1

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★ 1

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★ 1

The worst orange theory ever. New Management is a shame and disgusting towards members. Should be fired asap. Disgusting place. DONT GO HERE.

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★ 1

This branch has some issues compared to others.
1) no one picks up the phone
2) after transferring here from a different studio I provided credit card info and they couldn’t figure out how permit me to book classes online via the app.
3) buy your packages elsewhere because they were charging more than my home studio.
4) coming to OTF for 5 years and this was the first and only studio to not let someone in at 6 minutes late. ‘Safety’ reasons. Management would not refund the session. Was not helpful in providing additional contacts within OTF corporate. Simply told to look it up online. Inconsistently applying policy is not okay.
5) They are lucky to have David. He is a great coach.

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★ 1

Be cautious of your credit card on file with Orange Theory as they will make cancellation difficult and owed refunds nearly impossible.

My wife was being charged her monthly twice on her card for 3-4 months before she noticed the error, and it took corporate 5 months to figure out how to reverse the charges.

I provided a medical letter for a hip injury that required a hip replacement to cancel and but despite this they 'froze' my membership instead, which unfroze 2 months later and they charged me for 5 months while I was on known medical leave after that.

Instead of an easy refund in this situation, they kept trying to bump me up to corporate who would simply not respond to my emails or talk to me directly. They have yet to refund the funds a year later despite it being a ADA violation. Unfortunately, they are are corporate run company who is focused on collecting dollars as their top priority and taking shortcut (ethical or not) to keep those dollars.

They have certainly lost me as a customer and a fan as a result what I believe to be unethical business practices.

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★ 5

Lexington was the coach today. High intensity training for sure. If I did that 4X per week life would be different . . .

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★ 5

Fantastic coaches! Really appreciate how prepared they were for the specific workouts and guide me to get the most out them!

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★ 1

I do not recommend orange theory. It is a corporate business run by people who are crooks. I absolutely loved workouts and it was very hard to leave because of the quality. However these people will steal your money. I canceled my membership and they build me for 6 months after I had canceled. They then refuse to give back the entire 6 months only returned three of them I finally went to my credit card company and got those additional 3 months back. These people still email and call me personally on a regular basis trying to get membership back. Stay away is my advice!

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★ 1

They call me CONSTANTLY and I've showed interest one time. The pushiness is ridiculous. I will not be joining this gym and also the cost is way too much.

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★ 5

Fantastic coaches love Lexi, Rachel and David they are all awesome!!!!! 😎

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★ 5

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★ 5

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★ 5

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★ 5

Amazing staff. truly a great environment and work out!

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★ 5

OTF Tucson Central is the best studio in Tucson! The awesome coaches and amazing staff make it such a great atmosphere. 5/5 stars!!!

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★ 5

Absolutely love this gym and the Central location! The amazing staff are always so friendly and the workouts are challenging, making this gym completely worth it.

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★ 5

If I could attend an OTF daily for my dopamine fix, I would. The workouts are a great compliment to my other physical activities and the coaches (especially Coach Brian) are motivating and care about what they do. OTF is great for those that travel often. I am able to attend a class at any OTF studio. I’m great duo for the Staff, Community and Coaches for their support!

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★ 5

Been working out at OTF for years, almost 4 at this studio. Love the classes, studio is great, super easy to book!

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★ 5

The music and workout structure was very motivating! I like how Rachel, my Wednesday morning instructor, had a hands-off approach to guiding the workout so I could vibe with the beats. I'd never done a group workout before, but I liked getting to see how I stacked up against others in the class. It got me back into working out, so thanks Orange Theory!

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★ 5

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★ 5

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★ 5

Upbeat, fast, and fun! Love the dark classroom environment with the orange party lights, the peppy/loud music, and how motivating the coaches are over their headsets!

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★ 1

Just as many others have said about this location, this location will steal your money and then it will be nearly impossible to get a hold of anyone helpful. It is now 3 months after cancelling that this location has continued to charge me even after filling out 2 cancellation forms in person, multiple phone calls, and an online inquiry. With both in person visits and phone calls, I am told they will call me back in 10 minutes or they will call me back the next day to discuss my refund, but I am met with radio silence. I have nothing against the classes itself, but trying to cancel a membership here is a nightmare. It is clear that this location is very poorly run as there is at least 10 other reviews by people that express this same exact issue or other shady practices. If at all possible, I would avoid this location all together as it seems the other locations do not have this issue. At this point, all I want is this location to stop falsely charging me after I cancelled months ago.

Update: I emailed twice to the email that was provided to me in this review reply. Again, no one contacted me. Nothing was ever resolved.

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★ 5

Since I’ve joined OTF it’s been the longest I’ve stayed enrolled in a gym. Staff is very friendly and welcoming it feels like family now. The best part is that I see and feel the results in my body and I am loving it.

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★ 2

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★ 5

Love this workout! The staff is great and I love not having to think about what my workout will be at the gym everyday.

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★ 1

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★ 5

My wife and I loved our first class, Chase Anna and Lexi were extremely welcoming and professional in introducing us to Orange Theory. Although we are moving from an area we were incredibly impressed with their kindness and flexibility leading up to our class. Sean was extremely polite and informative as he walked us through how the class would take place. The class was WAY better than I had imagined and extremely advanced. Monitoring heart rate and the use of technology enhanced the workout dramatically. The workout was very successful in muscle confusion, Sean was a great coach and created an awesome atmosphere for pushing yourself while maintaining a balanced workout. WOULD recommend 1,000%. The employees were friendly and empathetic, made us want to come back.

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★ 5

This studio is great and Brian’s positive attitude and energy make it fun!

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★ 5

Always a pleasant experience and staff is super nice here. Coach Brian really brings the energy and Coach Denise is just the sweetest with her personal shout-outs during class. I’d be here every day if I could!

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★ 1

Out of all the Orangetheory studios I’ve been too I will never attend another after getting the wrong information about my membership and what can be done if I’m unable to attend the classes due to work. I wanted to cancel my membership because I travel for work. It was the start of a new month when the $150 was deducted from my account. I asked if there was a way to save those classes because I wouldn’t be able to attend. I was told yes just to call ahead of time and it wouldn’t be an issue. Currently it’s been an issue, I’ve spoke to 3 people so far and it’s still unresolved. I was told a manager would give me a call which haven’t happened. Completely dissatisfied and I feel ripped off.

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★ 5

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★ 1

Orange theory Fitness is steal money business more than athletes business. They charge you 12$ if you reserve a class and don't attend class while you're buying unlimited classes. So they don't care of you when you talk to them but they care about money likewise they telling if you attend 5 days classes you will win a bottle from Orange theory Fitness. So how you win this bottle, you need to buy 15$ and attend following 5 days as a attending challenge. Otherwise you talk to them about leaving them they telling you that you will notice 30 days before. Why? It's the policy that you were signed on when you registered with them, when you try to read it they insist you to not care of it but if you want to. they will required you of the policy that they haven't let you know of the details in sides. Then they wants to charge you for another month. Unfortunately It just worst experience of being clients with them, so they treat you as money business not clients or as you work for them not buying them to training you.

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★ 5

Orangetheory is a great place to maximize your calorie burn. Coaches are knowledgeable, fun and workout is challenging and never dull.

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★ 5

So far, I'm really enjoying working out at Orange Theory. The visual data that is available in real-time tells me how effective my workout is, allowing me to have targets for each class, and track my progress easily. The appointments also help keep me accountable. Brian, my trainer, is really great, and I love his music selections! People keep talking about how expensive it is, but I think it's a good value. You are essentially getting the same effects as if you were paying for a personal trainer, but at a much lower cost. Recommend!

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★ 5

I love OrangeTheory. I like the workouts but the coaches make it what it is, they push you and motivate you through all the workouts.

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★ 3

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★ 5

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★ 2

Like other people have said you have to read the fine print. They will bill you for two months of membership even if you don’t use it even after canceling. Not worth the hassle if you aren’t 150% committed.
They also charged my boyfriend close to $200 for two months of unused membership.

Don’t sign up unless you’re absolutely sure you are going to use the membership. Otherwise other gyms are 1/4 of the cost and don’t have strict commitments. I got charged almost $100 for a membership I never used. Very disappointed and won’t be returning again.

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★ 5

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★ 5

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★ 1

HORRIBLE customer service. I signed a cancellation document and I still being charge close$200/month. This company literally stole your money

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★ 5

Was my first time working out at this capacity ever. The entire class was so welcoming and positive. I felt completely judgement free here. I’ve never felt comfortable going into gyms and this program has completely changed my opinion of group workouts. I’ve already pre booked an entire month of classes

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★ 5

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★ 5

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★ 1

Worst customer service I have ever experience. I canceled my membership in April, it is now July I am still being charged. I have called over 10 times and visited location in person so I can get a refund. All they tell me is that management will call me. Well is been 3 months I don’t have a single call from Management. Save your time money and energy and go somewhere else!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Very friendly staff, great coaches, fun workouts, no guesswork involved for finding the right intensity level.

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★ 5

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★ 5

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★ 1

They will steal from you once they get your credit card, as it happened to me. Not even sure how my credit card company let them get away with it. 3 years after I visited this location they charged a card with an expired date. Don’t get me wrong I love OTF and have been a member for 5 years in NJ where I live. This never happened at any other studio I’ve visited on my travels. Just stay clear of these people!!! Or watch your credit card.

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★ 5

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★ 1

They are unable or unwilling to resolve billing issues.

Here is an update: I received fresh promises they would resolve the issues. But, one week later, still no action.

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★ 5

I love the friendly staff and I felt comfortable from my first visit! It’s a good workout and a clean facility!

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★ 4

It was good and I had a lot of fun.

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★ 5

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★ 1

Really enjoyed the workouts offered here, but had the worst experience with staff/billing. When the COVID-19 pandemic first closed down gyms, I was charged by Orangetheory despite being shut down. I could not get in contact with anybody during that time. When they reopened a few months later, I had to physically go in to the studio, even though I live much farther away now, and demand a cancellation. I also tried for a refund. I was told that my account would be cancelled and that I WOULD NOT have to pay for the following month (they have an incredibly backwards policy that does not entail immediate cancellation; a "30-day notice" is required). However, I was charged again after I had cancelled. I have tried 3 times now to get a refund, and no one will help me. I am a healthcare worker and need this money back. I feel strongly that gyms should not even be operating right now. With this being said, I implore readers to really think before joining Orangtheory. It has caused me nothing but problems since the pandemic started, which is incredibly saddening.

Source: Google

★ 5

This place is amazing! The staff is so friendly and motivating and I'm talking about both the coaches and the desk staff. Love going to OTF!

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★ 1

Horrible business practices and customer service!! And it is not just me, the Better Business Bureau has countless similar complaints listed about their practices.

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★ 5

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★ 1

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★ 5

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★ 1

I came in to cancel my membership in January and was told that would be my last charge. I got charged again a month later and the sales associate again told me “that charge was a mistake on corporates end, and you’ll be refunded”. The charge was not removed so I called and was told that when I went to cancel in January it was technically my 30 day notice, which is why I was charged again.

I am really upset because of the wrong information that was given to me twice. The manager on the phone really didn’t seem to care that her employees Ali and Kat gave me wrong information. If I had been told from the beginning that I had to give 30 days notice I would not be so upset.

Otf is way over priced, and now that I’ve been through this hassle I would not recommend it.

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★ 5

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★ 5

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★ 3

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

Each workout is intense and varied. They lead you through it and you can challenge yourself. The best part is that great feeling afterwards! I’ve seen the results: I’m stronger and faster in my road cycling. Thank you OT!

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★ 5

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★ 5

I not only maintained my weight since early November, I lost 2 lbs thanks to the accountability and great workouts at OTF Central. My favorite saying about OTF is that it is not expensive if it works!!!!

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★ 5

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★ 5

Love this place! Fun and easy to get in and out.

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★ 5

On October 31, 2019 I did a "Free First-Time" Orangetheory Fitness Class and I really enjoyed it. I had been researching the Orangetheory methodology on the internet and my expectations were more than met. The staff at Central Tucson Grant Rd Orangetheory were very welcoming and that's a key to signing on to anything new. I felt lots of personal attention from everyone I had a chance to meet. It was an easy decision for me to sign up for additional Orangetheory classes. An unexpected promotional offer of a free Orangetheory wristband made it a definite yes. The first class left me feeling very energized for days later. I look forward to my next class. I was also happy to learn that the wristband works with the Orangetheory App which allows me to track my performance while doing home workouts. Overall Orangetheory Fitness is state of the art and I recommend it highly.

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★ 5

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★ 5

I love working out at OTF. The workouts are never the same and the coaches do a great job of encouraging you through the workout.

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★ 5

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★ 5

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★ 5

I love working out at this location. The staff and coaches are wonderful!

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★ 5

I liked the fast paced workout and environment, up beat music, and the instructor Staci did a great job staying on top of motivating us such as giving us times. Like us pushing hard and letting us know when 3o seconds were over and we only had 30 more. It was fun and i enjoyed being around the energy in the room. It also helped to motivate me. I left feeling a little sore but really great and proud of myself. I don't think I've ever pushed myself like that before. I also enjoyed seeing where i was at with my heart rate (the zones) and calories burned. It was an all around really great experience!

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★ 5

The workouts are engerizing and motivating. Awesome all around for the full hour.

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★ 5

Great workout and amazing environment. The coaches are knowledgeable and very encouraging.

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★ 5

This Orangetheory is great! Every time I walk in the staff is always very friendly. The facility is clean and well maintained. I always feel like I had a great work out every time I leave.

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★ 5

Orange Theory is awesome! I have been working out here for over a year now. The coaches are great! They are incredibly helpful. The workouts are always fun and different.

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★ 5

I love OTF! This studio has the best staff... Sam and Preston are my favorite coaches!! Best 60 minute workout ever - you're in and out before you know it and the atmosphere is encouraging and fun!

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★ 5

Love the workouts and great studio atmosphere!

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★ 5

I really enjoy the set up of the class. Most of the time I go before work and I like the way the coaches have everything planned out for you, and I don't have to think. I also appreciate that on days where I just need to work out and not talk to anyone, I can do that, but if I'm feeling like talking people are more than happy to be social as well.

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★ 5

Awesome workout and awesome staff. It's an investment in my wellbeing and totally worth it!

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★ 5

Best cardio and strength workout with great coaches and staff. The studio is large and clean.

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★ 5

Clean and motivating classes, love that they offer classes late in the evening

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★ 5

Love this studio! It’s roomy, coaches are great and you get no judgement you just try to be 1% better!

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★ 5

Have loved working out here! Great people and workouts!

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★ 5

I have loved being apart of Orangetheory at the central location. I have had many injuries and all the trainers help me so i can still workout to the best of my abilities, especially Sam! I have really liked getting to know everyone that is apart of the Orangetheory team! Everyone is warm and welcoming! Definitely would recommend!

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★ 5

Great workout!! Something different everyday.

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★ 5

I have the issue of going to a gym and not knowing what to do. But here all the coaches are very knowledgeable, make adjustments if needed, and are always encouraging. Always leave a workout feeling accomplished.

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★ 5

It's next to nektar. Staff and coaches keep it fun.

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★ 5

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★ 3

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★ 5

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★ 5

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★ 5

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★ 2

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★ 5

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★ 5

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★ 4

Great workout! It has become almost an addiction and the staff is super nice! Just wish the classes were a little bit lower priced.

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★ 4

This place is amazing. The instructors explain everything clearly, and if you let them, they will put you through the "wringer" in a good way!😉 The exercise programs will definitely burn the calories. Great workout!

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★ 5

Love the structured classes with a great combination of cardio and strength training without worrying if you’re getting a good workout. Heart rate monitor guides how much to do so you’re not overdoing it or injuring yourself. The experienced coaches are fenomenal, always willing to help and give pointers on technique or modifications. Just a great welcoming environment for anyone looking to work out no matter your fitness level or training goals.

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★ 5

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★ 5

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★ 1

My boyfriend recently gifted me a membership to Orange Theory. One morning this week while I was in class at the Central location, someone broke the window of my car and stole all my belongings. While the staff were generous in allowing me to use the phone to call the police, my bank, etc., no one has bothered reaching out to me since the incident to follow up regarding cameras on the property (they had emailed the property management company and were awaiting a reply), the loss of my valuables, my safety, nothing. I heard from staff and other members that car break-ins are common there, and I also saw car window glass in the parking lot indicating other incidents, but there are no signs or warnings anywhere. Doesn't exactly make me want to return there ever again. BE CAREFUL!

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★ 5

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★ 2

Very expensive and difficult to cancel membership. Not very understanding on needing to cancel to save money, they charge you another month no matter what and they charge you to freeze. Workout is always pretty good, but there’s way better places to get a workout that don’t take advantage of people who can’t come many times a week.

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★ 5

The best workout you can squeeze into 1 hour

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★ 1

I truly enjoy the OTF workout, However the current management at the central location treats it’s employees extremely poorly. I would suggest that anybody thinking about joining Orangetheory patronize the other studio locations until the franchise owner fixes its management mess over there.

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★ 5

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★ 5

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★ 5

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★ 5

This place is amazing. Totally worth every penny. I have really found a path to wellness here and I recommend it to just about everyone! Give it a try!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I love everything about my workouts at OrangeTheory Tucson (Central). Each instructor has been upbeat and motivational, the facilities are clean and excellent, and I always leave feeling like sweaty jello and excited for my next workout.

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★ 5

Great place to workout...very helpful coaches

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★ 5

The workouts are the perfect mix of cardio and weights, and the coaches are great too. The front desk staff are friendly and helpful as well.

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★ 5

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★ 5

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★ 5

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★ 5

I like the great variety each workout has! I tend to get bored with doing the same exercises over and over again but OTF always finds a way to switch things up! The staff and coaches are all so nice and helpful! The coaches are especially good with giving you any modifications you may need or any encouragements you may need to keep going!

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★ 5

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★ 5

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★ 5

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★ 5

I love the intensity and variety of the workouts. The coaches are great at navigating us all through it,

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★ 5

Best one hour workout! I feel so energized afterward! And all of the employees at the Central location are amazing and super nice.

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★ 3

Their heart monitors haven't worked two days in a row, and its a new facility.

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★ 5

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★ 5

I love working out here! It’s great to not have to think about it and have a coach give you instructions. I started with a good knowledge of weight lifting. I love strength training and hate cardio. When I did cardio machines at regular gyms, I would just watch tv. Ha! This class helps me stay accountable so that I move fast on the weight floor and don’t skip or slack on cardio.

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★ 5

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★ 5

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