Planet Fitness

Sierra Vista, 493 AZ-90 Ste 100, Sierra Vista, AZ 85635 | ★ 4.3 (476 Review)

📞 +1 520-263-4543

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About the Club

At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

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Reviews

Audra Hildreth

★ 5

It is always clean and the staff is helpful and friendly. I always look forward to going.

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Helen Perdiue

★ 1

Watch out for any signature you do on the eletronic device. Read well.

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Ronnie Cleroux

★ 5

Clean, friendly staff is always welcoming

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Nikki Tbo

★ 5

I love this location, I wish the PF back home had free weights and smith machines and what have you. Facility is clean and well equipped. Most importantly the availability of machines, you will not find yourself waiting on every machine here like some gyms. Worth the money as well!

Source: Google

Kelsey Betsey

★ 5

I love working out here. It's never packed. I don't usually use the strength equipment but it seems that you can usually get on the machine you want fairly quickly. There is PLENTY of cardio equipment to go around. The bathrooms are clean and the locker room is huge.

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Matthew Price

★ 1

I was an active member for years. I work in assisting Law Enforcement by providing security at a Military Installation. In this profession you can make enemies. Some may even try to get you fired from a job or slander you to get your gym membership cancelled. I was told by the store manager that he had received several complaints about me and I asked for the evidence. I also asked if the owner or franchisee could call me. The owner/franchisee never called. Neither has the escalation team. Your manager even called my supervisor and my manager asked for the evidence and asked if he had contacted the local law enforcement department. I understand the clause that you can terminate a contract. However, I also understand wrongful termination of a contract and defamation of character. I am still waiting for the corporate office to contact me however, I have received information on whom was behind the defamation. First, one of the employees that no longer work with the organization who's
father had some issues with me which i was unaware, which I thought was a friend but was not and the current manager. Gregori G Robinson.

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Stanna Obermeier

★ 5

Very clean and the staff are great! They are getting new and different equipment soon.

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Gina Meranza

★ 5

Good newer equipment. A little dark in there.

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mark flames

★ 5

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mike ryan

★ 5

Great gym ..great employees ..clean neat and tidy

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Patrick

★ 5

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William Krasinski

★ 5

There's one review on here that talks about this location not being clean.

Ignore that review.

It's not spotless but it's a mothereffing gym, hundreds of people are in and out all day using the equipment, sweating. It's clean enough!

There's plenty of treadmills. It's well lit. People are friendly here. If you're thinking about joining because you've been neglecting your body for years, do it. Don't hesitate, try to remember that fear isn't a reason to allow your unhealthy decisions to continue, and there's nothing to fear hear. Be seen, nobody is judging you or even cares what you're doing, we're just proud of you for taking your health seriously!

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David Maeding

★ 5

Good environment. Not overly crowded. Nice equipment and clean

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Cody Beardsworth

★ 1

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Pee Pee Silly (Pee Pee)

★ 5

Does planet fitness reply??🥹 Planet fit this whole weenier in yo mouth!!!🌭🌭🌭 I love the hotdogs here they are great! Good source of protein! Nah I’m lying they make me loose my gym progress!!😂😂 anyways my wife is leaving me I don’t know if I should head back to try and fix things? I want to rock that dad bod but my wife likes rocking these other guys bods at the Planet Fitness.

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Suzy Necessary

★ 5

Great place to workout, very clean with friendly staff

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Bianca Galyean

★ 5

Friendly staff, easy to find , get your workout 24/7

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Jermaine Moody

★ 3

Good gym for beginners or those looking to get established on their fitness journey. Plenty of cardio equipment, decent amount of strength training machines, and the gym is kept clean. They have a nice and friendly staff. It’s at a good location and offers convenient monthly membership pricing.

Source: Google

Bryant Booker

★ 5

I personally believe that the Sierra Vista Arizona staff and location is the best in the country. I've been to several locations throughout the US and the Sierra Vista location is the cleanest, best organized, and most friendly I've experienced. Great Job!

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Elizabeth Venable

★ 5

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Susanne Dufek

★ 5

I spend like 10-12hrs there every week- I like it. I also love the HydroMassage Lounges- I use it after every workout and the price for the Membership is unbeatable.

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Shannon Smith

★ 1

Update: The VP of the Sierra Vista location reached out and invited me to return to the facility to view recent updates. However, he reiterated that a refund would not be issued and is still requesting that I pay the balance due—despite the fact that I have not used the membership or been to the location in over two years.

I’ve been a Planet Fitness member since at least 2017, but the Sierra Vista location has completely ruined my experience with the brand.

Over the past couple of years, I’ve made multiple attempts to cancel my membership due to repeated issues—employees smoking right outside the entrance, water leaking directly onto my back from the full-body massage chair, and cracked, broken, and filthy tanning beds. Despite raising these concerns multiple times and speaking directly with a general manager, nothing was ever resolved.

To make matters worse, this location refused to change my billing date, even though other Planet Fitness clubs have done so without issue. Instead, I was told they’d waive the late fee every month—which never really solved the problem. The result? A mountain of returned payments and accumulated fees, all because this gym refuses to modernize its billing system or address ongoing facility and customer service issues.

I haven’t been in well over a year because I genuinely dread walking into this location. It’s poorly managed and clearly not held to the same standards as other Planet Fitness clubs.

If I ever return to Planet Fitness, it will not be to the Sierra Vista location. Very disappointing after years of loyalty.

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Lori S

★ 5

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Sandra Garcia Tovar

★ 5

Great people are working to make sure my day is pleasant when I visit.

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Richard Flumerfelt

★ 2

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Scorpio Tru

★ 5

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Colby Cunningham

★ 2

Meh. Rookie equipment in the name of safety. If you're a beginner this place will be sufficient for a while. If you're actually into results and real training go elsewhere.

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Catherine Vitale

★ 5

Great gym when you can get to machines. They also have massage Lou he’s that are fantastic after a good workout!

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Anneka Miguel

★ 5

Try hard to go everyday. Staff is super helpful and friendly

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Amber Gamez

★ 1

I was a member for less then 2 months and was charged 70+$ I tried to reach out to the manager but got no response back tried to reach out to higher ups and got no response back. I think they charge you a bunch then ignore you when you question why so much for not even a full 2 months until you just get tired of bothering with it. Theives is what I call them.

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Michelle Bown

★ 5

It works for me!

I've tried having a home gym, but I get too distracted by family/ house matters to get anything done.

Having a place to work out away from home as part of my fitness routine helps.

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Q

★ 5

Very clean, outstanding customer service, enjoyable and peaceful environment, has a lot of equipment to make your gym experience fun and rewarding. It also had amazing massage equipment for those stiff and sore muscles 💪

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Alejandro Gutierrez

★ 5

Great selection of equipment. I do more bodyweight stuff so they had equipment to support my workouts.

Showers were always clean and not a whole lot of people after 7pm.

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Michele Kelley

★ 4

Nice and quiet but I can't say much about the people who were on duty today.

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Kristy Speer

★ 5

I've been a member for a long time. The employees are friendly with great customer service skills. Planet Fitness is good for every age group, from teens to seniors. As a senior citizen, I can take classes or just workout on my own in the mornings when many seniors are there. People of all shapes and sizes can work out there without feeling intimidated. For me, paying an extra $15/month for the Black Card upgrade is well worth it just for the hydromassage lounges and beds, but there are many other perks. I love being able to stop at a Planet Fitness anywhere in the country when I travel. There's nothing like the hydro massage to work out my sore muscles and achy bones after a long flight or drive.

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Bob Ham

★ 4

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Joseph Conner

★ 5

Very clean, well maintained. Friendly staff.

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Mark Rice

★ 5

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Mike Morris

★ 5

So far so good. This will be my second home. Good people, good equipment and nice enviroment.

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Connie Collins

★ 5

Clean and quite

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Miss J Dean

★ 5

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Lindsay Dolan

★ 5

My husband and I travel a lot so we’ve seen our fair share of Planet Fitness’s… I’d have to say this has been the best one. It’s large, never too crowded and has a ton of equipment and space. The bathrooms and workout spaces are well maintained with friendly staff. Honestly, such a solid place and would recommend.

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L. B.

★ 5

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John K

★ 5

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Juan C Briseño

★ 5

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Brenda Loomis

★ 4

Tanning beds need new bulbs

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Mario Melendrez

★ 4

I’ve been going to PF in SV for almost a year. My experience here is that it has all the equipment someone will need to make progress in their work out regime. I have had the pleasure of meeting with Trevon & Heather, my experience with them has been nothing but positive. They are very knowledgeable and always make you feel welcomed . That’s what I look forward to when I am giving my business to an establishment, customer service goes a long way towards ensuring it’s the best way to build a relationship with your clients. I do question what’s being aired on the Televisions here , nothing but news it’s being broadcast on most of the TV sets. More of an alternative, health , athleticism news than politics will be a better fit..We are here to get a physique not get drained with political rhetoric, keep that at your nearby assisted living clubhouse. I, like many come to escape from all the negativity & quite frankly it’s a downer when the news it’s on . Hopefully this will be resolved soon,. 'll see if they make the adequate changes, so I won’t have to go somewhere else to get my workout in.

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Gina Meranza

★ 5

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John Garcia

★ 4

Good place to work out at.

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anime fan Martinez

★ 4

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T Cush

★ 5

Clean and friendly

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SAP 500

★ 1

This gym isnt for single conservative men. They dont start caring about their policies until their feelings get hurt. Not an actual gym. Im glad I hurt them and no longer going there.

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Jan Harnish

★ 5

I work out at PF at least twice a week. I love all the machines they have to work out with. The staff is very friendly and work hard to sanitize and clean the facility. I've been with them since they opened.

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Anne B

★ 1

Won’t let me cancel my membership after I moved. PLEASE REPORT THEM TO THE BEREAU!!! I know I will. Better to support a local gym that doesn’t steal from members

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Travis Davis

★ 4

My only complaint is the apps crowd meter is way off. Even on a super packed day it only shows a two or three when it's actually more like a seven or eight. This is annoying when you expect the gym to be fairly empty but it's packed and most equipment is being used.

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Sherrel Harvey

★ 5

Sierra Vista Planet Fitness is clean and nice friendly very pleasant place

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Saxxon Rybski

★ 4

The gym is nice, better than expected for our small town! Very clean and everything you need as for a good workout. Massage chairs, tanning beds, and smoothie bar for before or after your workout.

The only negative thing I can say about this location. It's also the only reason I didn't give it a 5 star rating; it's the hours they are open. I like to go early morning 3 or 4 am or late after 11pm to work out, when little to Noone is there. This location is only 24 hours a couple days ago week not even 24 hours on the weekends. Besides not being open 24 hours all week or more days, then they are; this is a good gym.

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Shannon Stickley

★ 1

Things are broken a lot, and they make it really hard to cancel your membership.

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jonathan f

★ 5

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Ron Pierce

★ 3

Gym is very clean but the biggest problem if something breaks it takes forever to get it fixed. Latest issue the TVs have been broken for weeks.

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Kyle Truhill

★ 5

I have been coming here for two years this month. Really like the place, although it has started to get crowded at night the last few months. Jeff is an exceptional employee. Always super friendly and on top of everything. My guy deserves a promotion or something.

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Hayley Bonar

★ 5

Clean and plenty of options for workouts

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AR M

★ 1

Im not sure why the card reader's "default" or "correct" position is right in my eyes as i walk in. Ive seen employees "correct" it when i point it down and away from the entrance.

Two tickets have been opened and i eventually get ghosted.

Jared's response is that "they have to check the barcodes." What does that have to do with you pointing it up and towards the entrance? There's a lot wrong with this petty and strange excuse but the less said the better.

Not sure how he got so obsessed with something totally unnecessary. This has been going on for at least a year and i finally complained about it recently.

You can see im not exaggerating when you watch the clips.

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Mike G

★ 5

Nice place comfortable

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Dennis Loomis

★ 5

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Kris Chat

★ 5

I love the hydro massage tables.

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Emily Sanders

★ 4

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Justin Grossheim

★ 5

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Daniel Alonzo

★ 1

One of you planet fitness people need to be nice to other people for customer service that's all

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James Nuti

★ 1

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Thomas Francis

★ 5

Was pleasantly surprised by the gym. I was in town on a visit and needed a quick workout and went and got a day pass. They had heavier free weights than I thought and was not crowded at all. Was able to get my work out in quick. The staff was super friendly as well.

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Nancy Smylie

★ 3

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Alysia

★ 5

Love this planet fitness!!! Very clean, staff is awesome, and the manger is just awesome everyone seems to really enjoy her positivity she brings!!! Just moved here 9 months ago and I’ve been going consistently and I’ve lost 40 lbs and couldn’t be happier. Thank you planet 😘

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José J. Soto

★ 5

Friendly, relaxed environment.

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james d Williams

★ 5

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Brian Haug

★ 5

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Beorn Yondur

★ 5

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Abdelghafour Anbri

★ 5

Gym is well maintained. This is the cleanest location I’ve been at. I like the lay down of this planet fitness.
Showers and locker room are in great shape.
The staff are friendly and helpful.

Source: Google

David Rodriguez

★ 1

Canceling my membership. Got sick three times from members there. 🤮🤧😷

Source: Google

Fronterizo

★ 5

Thank you Planet Fitness for maintaining a safe environment for everyone to work out. The Sierra Vista location was clean and staff was friendly. I hope to return when I am in town again. This gym isn't for everyone though. If you are a self absorbed narcissist this gym isn't for you, and you should probably just build your own gym at home, where nobody else has to be exposed to you, because the general public really doesn't want to be around you.

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Vinh Vu

★ 4

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Shizuka Stone

★ 5

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Sandra Hankey

★ 5

Ripoff states they had trouble getting my payment so they charged me $10 late fee. Ask to speak with a supervisor asked to speak with someone higher, she gave me a bogus phone #.

UPDATE: I Talk to Maleah Latting. It took awhile but, she was able to solve the problem. Thank you Maleah, truly cares for the client.
That's why I changed the rating from 1 star to 5.

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Mr k dean

★ 1

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Stan Garrett

★ 5

For all levels of physical work outs.
No Judgement.

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Tina Yost

★ 1

Come on Planet fitness! Do Better! Cancelling woman’s membership over trans being in the women locker rooms! You can’t hide it!

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John Bell

★ 5

Clean and well staffed.

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Matthew Durr

★ 2

Joined for 24 hour access and it closes crazy early on the weekends.

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Ron Hoover

★ 4

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Judy England

★ 2

Canceled my membership. With the exception on 2 times, everytime I tried to do the 30 minute workout people would just come in and get on a machine interrupting the workout. Yes there is a sign that says 30 minute workout only but they can't read or just plain disregard the rule. Also very few of them bother to wipe down the machine after sweating all over it. Employees did nothing after the complaint.

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Natalie (Knitty Natty)

★ 5

Super clean! I came for a shower and massage chair in the late evening. All the showers were clean when I got there. Then the shower I used was clean by the time I got back from a 10-minute hydro-massage. There are four showers (women’s) and this PF has a water bottle fill. I didn’t use the gym this time, but there seemed to be plenty of equipment.

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Maria Carrasco

★ 5

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Scott Kelley

★ 1

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Celine Brown

★ 5

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megan

★ 5

Great atmosphere, always greeted by polite employees. Anytime I’ve ever had any concerns Jasmine has been there to address them in a helpful professional manner. I couldn’t ask for a better facility.

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Jordan Wilmore

★ 5

Convenient hours for whatever workout schedule is fit for you. Staff is always friendly and welcoming. And facilities are always clean.

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Raphael David

★ 5

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Boon

★ 5

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Kiya Voss

★ 5

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Sebass

★ 5

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Jace Gill

★ 5

Jasmine's customer service skills are top-notch! She goes out of her way to ensure every member feels valued and supported. Her commitment to excellence sets a high standard for the entire staff at Planet Fitness.

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Chuck

★ 5

Convenient 24 hour schedule on the weekdays and the extra amenities for black card members is always nice. Always kept clean from my experiences there. Especially the showers and bathroom

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MIchael Huynh

★ 5

Consistently clean and equipment is well maintained. Schedule is also convenient. Nice staff

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Demetrius Drake

★ 5

Jasmine 🔥🔥🔥 She is positivity Overload.

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Chelsea Doench

★ 5

Tonya is always encouraging and uplifting its made me feel welcome and has encouraged me to come back more frequently. The facility is always clean and I enjoy getting my sticker!

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SPJ006 -

★ 5

It’s a pleasure to work out here, and I enjoy all the staff there. They do a really good job and make it a fun environment. lol

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Jasmine Di Frenna

★ 5

Not very often do you go to a gym and feel comfortable. The workers are kind and always willing to help and answer questions. I had asked this one girl named Jasmine who works there how to do a certain type workout and she took the time to help me out, plus I’m always seeing her wiping machines down, making sure that the cleaning products are always topped off. Just amazing all around! 🖤

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Alana Coleman

★ 5

The staff is friendly, very clean and Jasmine is very helpful she helped me out a lot and also had great communication skills

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Dylan Fenstemaker

★ 5

Jasmine at Planet Fitness is a gem! Her welcoming smile and positive energy make every visit to the gym a pleasure. She's always ready to assist with any questions or concerns, making the fitness journey smoother and more enjoyable.

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Angelo Young

★ 5

This is by far my favorite Planet Fitness. The atmosphere is friendly and inviting, I always get a good workout in, and it's clean! I don't normally write reviews, but Sarah has been incredibly kind and helpful. I can tell she handles everything with care and interacts with everyone in a professional and positive manner. I'm so thankful that this Planet Fitness is here to help me facilitate all my gym goals!!

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Olivia Brant

★ 5

So affordable and great atmosphere!

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Sammi Lopez

★ 5

Absolutely love this place!!! Super sweet staff that are always pleasant when you come in. Clean environment and there’s always plenty of room to do what you came into the gym to do. Launden (idk if I spelled that right my apologies) deserves a shoutout though! He is super friendly and always greets me and my friend when we get there. Really personable and a true asset to your team.

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Marc Long

★ 5

Great equipment.

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Ebonette Vargas

★ 5

Really clean facilities I went to check out the place Jasmine was sweet vibrant and helpful

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John Lopez

★ 5

Jasmine was very helpful with my first tour as well as sarah helping out with some information that i had asked when i walked in. Also all the other staff were very friendly and always had a smile i think there names were Landin and jeff .

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Brinley Carrillo

★ 5

I had never used a public gym before, and I was helped by a woman named Kenn she was very helpful and kind in setting up my membership. It's so clean and has a very good workout atmosphere.

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Deidra Torres

★ 5

Love the planet fitness here in sierra vista, clean environment and the employees are really nice !

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Ruslan Pankiv

★ 5

Convenient schedule. No complaints

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agolem 3214

★ 5

Was in town for a little while and this planet fitness had everything I needed. Clean spacious and the staff were friendly every time I had gone.

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Alyssa Tarr

★ 5

Such an amazing gym!! Welcoming environment, great variety of work out equipment, clean, and awesome and kind staff. Jasmine and Sarah are so helpful! Definitely recommend going to this gym if you are considering it! :)

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Split Seams

★ 5

The Planet Fitness here is well kept and the people here are always welcoming. It's not too crowded and everything always goes smoothly when I'm there. Hard not to recommend.

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Roman Parker

★ 5

I love going to this gym; the atmosphere is so friendly and the employees are all so helpful! Sarah in particular always goes the extra mile. Clean and welcoming!

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Ray Long

★ 5

Clean facilities, professional and courteous staff. Hours are convenient and pricing is affordable, especially during their promotional season.

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Javier Duran

★ 5

Glad we have a PF in SV with some great employees, Anessa is great!

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Rachel Cazares

★ 5

PF is a great gym and Anessa is the best!

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Dagmar Crombie

★ 5

Very clean club and friendly staff

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James Roos

★ 5

I get off work at 10 every night and sometimes I get discouraged and don’t want to come in. But it really helps to know that I will see tonyas smiling face and often that gives me the motivation.

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Angela J

★ 5

I love our PF! It’s always clean and Anessa is a joy!

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Kevin Harano

★ 5

It was thanks to Tonya that I had decided to renew my membership and come back to this Planet Fitness. She's always a joy and has a great attitude. She takes the time to know the patrons that walk through the doors and give them a personal greeting. She is a joy to have their and see, especially when my workouts tend to be at night going into early morning.

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Shane Datzman

★ 5

Took my girlfriend with me as my guest and meet Jeffrey, an employee at the Sierra Vista, AZ. location..He was extremely polite and friendly and walked us through the process of getting her registered as a Black Card member guest..Wish more people were as kind and genuine as this man was and want to Thank Planet Fitness for bringing Jeffrey on board... Semper Fi, from One of the Few, The Proud, The Marines...

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Julian Eke

★ 5

The moment you open the Gym front doors and walk around every where Smells Good and Nice and clean Gym.

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Bruno Iñiguez

★ 5

Open, go to jaguar since it opened.
I'm from the beginning it's always been a great gym with great staff Like planet fitness it is 24/7 and they don't make it difficult to cancel and they're overall an amazing gym if you wanna get serious about working out

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Reagan Hope Tinney

★ 1

the music is always blaring to the point that I cant hear my own. always leave with a headache, making for a horrible workout experience.

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Carlos Sanchez

★ 4

Muy bueno 👌, gracias

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Scout

★ 3

Good gym and not too crowded. Lots of available machines. The circuit section has six signs stating it’s to be used for circuit training only. 60 seconds on 30 off. But people just go in there and use the machines for regular work outs for 10 plus minutes each. Staff won’t stop them. It’s your rule if you’re not going to enforce it just take down the signs.

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Jay Cee

★ 1

Hello, so I'm traveling and my home club is in Florida and I found out today that I can only use a non home club only 10 per visits a month. This is the reason YELP only gave this business 1 1/2 stars. $58 dollars to cancel, they just raised their yearly fee, and they waited to the 10th visit to tell me about the 10 visit policy. Oh and you have to cancel your membership in person. Impossible since I'm out of the state. Also no corporate support phone number. BBB is gonna be my next stop.

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Jeanette Davis

★ 4

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Prince Kumar

★ 5

Nice

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L

★ 1

The 2 managers are targeting a kid about crocs, when it doesn’t say anything about crocs in the policy and I feel like this gym has been getting even more corrupted over the past few years.

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Kenneth Spencer

★ 1

I wouldn't want to hold back now, would I? Planet Fitness, oh joy, where the fitness dream goes to die a slow and painful death.

Let's start with their "Lunk Alarm." It's like a delightful symphony of condescension, reminding everyone that working hard is so last century. Grunt while lifting? Prepare for the shame alarm! Because who needs encouragement when you can have public embarrassment?

Their equipment? Well, it's a delightful mix of ancient relics and stuff that barely functions. Want to use that treadmill? Sure, just wait in line behind the entire population of a small country first. It's like a museum of outdated torture devices, but with worse maintenance.

The "judgment-free zone" is a marvel. They should put up a banner saying, "Welcome, as long as you conform to our definition of 'normal.'" Dress differently or lift heavy? Enjoy the stares that scream, "How dare you try to improve yourself here!"

Ah, the amenities. Kudos on the candy bowls at the entrance. Because why bother burning calories when you can load up on sugar on your way out? And the pizza days, oh joy! After sweating buckets, what better reward than a slice of disappointment that screams, "You'll never reach your fitness goals here!"

To summarize, if you're into feeling like an inadequate fitness enthusiast, Planet Fitness is your personal hell. One star for managing to crush dreams and enthusiasm faster than you can say, "No pain, no gain." Congratulations on being the gold standard of uninspiring fitness centers! 🎉🍕

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Samantha Miller

★ 5

Kayy was super helpful, polite, and professional!

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TIM tegtmeyer

★ 5

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Christina Ziemann

★ 1

Not very helpful. 🫤

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Prince Victoria Burke

★ 5

Great place to work out. The place is clean and the staff is very friendly and welcoming. 🫅

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Dluxx73

★ 2

Edited review: Lowered from 5 stars to 2. I stopped going and finally canceled my membership. Young women seemingly on the look out to get pissed about every glance despite being dressed so that nothing's left to the imagination, people (mostly women) getting pissed you interrupt their filming. Constantly dodging pics in the locker room with young guys taking pics in the mirrors or of each other more days than not.

I just want a place I can go to get in a good stretch and workout, people watch between sets (especially those with good form) and, and not having to worry if im going to be the subject of some young ladies video because she's either mad I walked through it or accusing me of being creepy because I happened to look their direction a time too many. Planet Fitness is no longer that place.

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R K

★ 5

Best Planet Fitness I've ever visited. I went to bunch of different of their locations when I lived in Chicago area and they weren't half as nice or clean as this one.

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Nolan Hatch

★ 5

Nice and new equipment.

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Carl Dalton

★ 3

Nice clean place

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Tasha H

★ 5

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Sibongile Taylor

★ 5

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Troy Wilde

★ 1

Is there a rating less than 1 star? Do not join this club. I've been told for 3 years that my $10.00 per month membership is in collections, and it's not.

I've had a Black Card membership for several months and still the club staff continues to tell me that the previous $10 membership is in "collections." On several occasions, I have told the club staff that I will pay whatever is owed, and that I want my checking account information deleted. They try to access the account and tell me they are locked out or cannot access the information. Yet they do confirm that Planet Fitness has my checking account and credit card information.

I originated my PF membership at the PF in Sierra Vista 3 years ago. An "assistant manager" named "Louis" told me on the phone yesterday (09-13-2023) that I did not originate my membership at the Sierra Vista PF, and that the billing issues and my inability to buy a protein drink because of the complexities of my membership is "your fault" (customer's fault).

I am now extremely concerned about the safety of my personal financial information which Planet Fitness has in their systems. Out of an abundance of precaution, I have elevated this matter to the office of Planet Fitness CEO Chis Rondeau & Planet Fitness General Counsel Justin Vartanian.

If you've had any similar issues or experiences, I would encourage you to seek a remedy through Planet Fitness leadership.

This company managed to scale chaos in their processes and systems. All of the clubs are franchised. You can't even buy a drink if you're a member of a Planet Fitness from another franchise area.

I have memberships at Lifetime Fitness, LA Fitness & Mountainside Fitness in Phoenix. All of them are excellent!! Planet Fitness is easily the worst gym experience of my life.

Again, please save yourself some stress and do not join Planet Fitness.

Troy Wilde

Source: Google

Gary Higdon

★ 1

When I started here, I was told my bill would be $26.85 per month and a one year charge of $53.00 once a year, they charged me two times a month and every month they charged me a yearly charge. I told them about it they said they would fix it, they never did for 5 months straight, the manager was supposed to call me never did, now I have canceled my membership and still no refund or a call, I'm now going to court over this and I wonder how many other members are being over charged and don't even know it. Stay away from this Planet Fitness they will over charge and don't even care.

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Alejandra Gonzales

★ 5

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Scott Hopkins

★ 4

Just fantastic. The employee's are so helpful. They hold doors open for you. They even tell you goodbye after a hard work out. Needs a T-bar back machine.

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Desert “Deb” Rose

★ 5

Love it there, I've lost 35 lbs in 2 months.

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Tiffany Samuelson

★ 5

It's kept clean and staff are friendly.

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Jim McKinley

★ 5

Spanking clean, spa like place. I haven't seen it busy in my first week, every type of machine, no waiting!

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christian salseda

★ 4

Really clean and we'll maintained gym. The staff are super nice. Only gripe is they don't offer group classes like other planet fitness locations.

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Q

★ 5

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Karl Uterhardt

★ 5

Has all you need to get in shape!

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blaise sanders

★ 2

It was nice when I started going but they've recently hired some people or shift changes happened, and now people are slamming their weights on the ground, not following the required dress code, stealing equipment from you during your rest period, thinking they're being sneaky trying recording you in the mirror, weights and cable accessories all over the floor, machines and bathroom equipment are constantly out of order, and now the lockers haven't had locks in weeks. I can't expect much though, it's only $10/month to work out here.

Update 7/19/23

Still no locks on the lockers, another 4-5 machines are indefinitely out of order, women working out in their underwear while men cant even wear a stringer shirt, cable accessories still laying all over the floor. The only reason worth staying at this gym is that it's $20 cheaper than most other options in the area, but honestly anything else is looking more and more worth the price. Wouldn't be a problem if the equipment got fixed or replaced in a timely manner...

Source: Google

Gary Kyte

★ 5

We are new to the gym. The staff is friendly, the place is clean and the equipment is easy to use

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Charlisa Tolliver

★ 5

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Alex Aldaz

★ 5

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Kurt Rissart

★ 4

Been going 3 months now. Never seems overly crowded. Staff is welcoming every time. Very clean. Just need management to pass on to employees when broken equipment is expected to be fixed. It's going almost a month that an ab crunch machine has been broken and I can't get an answer. Would have given 5 stars if employer/employee comms were better. Other than that - excellent.

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Ron and Kim Moen

★ 5

Thanks to Geral(?). I found exactly what I needed!

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MONICA

★ 5

My first time at Planet Fitness and it was super friendly, inviting, and super clean. I brought my two teenage sons and their friend because the get to workout for free all summer! They had an amazing experience and are motivated to continue working out through the summer, and I am also.

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Dona Davis

★ 5

Massive facility with great people. They have everything you could possibly want in a gym.

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Cj H

★ 1

All the 5 star reviews are from management. Not real visitors. Management is horrible and rude

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Cassandra Milner

★ 5

Everything is clean and the staff is very nice..hours are kinda of wonky though!

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Priscilla

★ 4

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Mike The Bike

★ 1

To sign up no credit cards , no cas. They wanted the routing number to my checking account!! That sparks fraud and dishonesty. All it takes is one disgruntled or crooked employee and there goes your money. The bank investigates because they have to reimb you but when they discover you were stupid enough to give info to some gym you are s.o.l.

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Harris Rosenberg

★ 5

I really love planet fitness here in Sierra. The place is very clean. I like the convenience of having the app for checking in and also for reserving classes at the gym from my home on my

I love the fact that planet fitness actually offers some free basic training and classes something most of the other gyms don't really offer as well as planet fitness. I always thought this place would be too trendy and too much of a McDonald's for me to plastic. But honestly after being here for a little while I look forward to planet fitness

The music is really awesome it is very motivating but it's not loud. Just about everybody here seems fairly civilized and house-trained.

Overall I am just very impressed with this. Great job planet fitness Sierra Vista.

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Wilma Swartz

★ 5

I can hardly walk because of how weak I am from three surgeries and they are going to come up with a plan so I can gain strength.

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Cho Dominguez

★ 5

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Howard Bolick

★ 2

I highly recommend the Black Card if you travel; it allows you access to a nationwide network of gyms. Those gyms are similar to the Sierra Vista gym in that they have equipment, showers and a 30 minute circuit room. The differences appears to be the other gyms have functioning showers with hot water, effective staff, and a monitored circuit room; they’ll actually correct people camping out. Sierra Vista, not so much. It’s more of a private hangout area for boomers. I think I’ll keep my membership for my frequent Phoenix and Tucson trips, and use Jaguar Fitness locally.

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Joe Gamache

★ 5

Get atmosphere and relaxed setting

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Todd Morris

★ 4

The staff is very friendly and like all Planet Fitness locations I've been to, it is clean and well maintained. Overall, I'm happy to be a black card member.

I am however slightly dissapointed with this location after moving to Arizona. Unlike the locations in Texas, this Planet Fitness is NOT 24/7. It closes at 10pm on Friday night and is only open 7am-7pm on Saturday and Sunday. I work night shifts during the week, so one of my favorite times to workout is around 2am on a Saturday or Sunday. The fact that this gym is not open then is a drawback.

Also (and this is pretty minor), I recently learned that while I can bring a guest with my Black Card membership, for some reason they are not allowed to use the hydromassage after our workout. I understand this policy during busy times. But if it's slow, it would be great if my daughter or girlfriend were able to enjoy that time in the chair too.

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Ruben Herrera

★ 5

Everything I need is here, very clean and lots to offer for a low price.

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Kathy Ball

★ 5

Love this place and the staff!!
Tanning beds are great but time to change the bulbs.

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Holy Spirit

★ 2

This place used to be the best. New management has turned this place for the worst. It's no longer clean, the music is horrible and so loud you can't hear your on music. So sad, just canceled my member. I know several that have because of these very reasons.

Source: Google

Miles K

★ 5

Your typical Planet Fitness experience. Now, there isn't anything wrong with that, but what makes the cake, are the workers. Staff who are not only successful in doing their job and hourly/daily duties but also ensuring that the customer has the best possible experience. Yes, it's just a gym (and a planet fitness to be more precise), but my most recent experience is what made me decide to write this review. I want to thank Brian (who isn't even a full-time member) for not only making sure I was taken care of (caring enough as well to ensure I got the answer I needed), but also going above and beyond at coming back to me with the answer I needed later in my gym session. I've had no issues with any of the other *current staff, and have to give credit where credit is due. Everyone at *this planet fitness really will take the time to ensure that you have the best quality service possible.

Source: Google

Joshua McAuliffe

★ 5

Sierra Vista’s facility and staff were accommodating, friendly, helpful, and very clean. Great place and recommended! Thanks Sierra Vista Planet Fitness!

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Hossam Ramadan

★ 5

Best gym in Sierra Vista

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helyn [oftroy]

★ 5

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Jeanette Massaglia

★ 5

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Stephanie Nickell

★ 5

Great folks over here at PF in Sierra Vista!

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Kel S

★ 5

Clean
Staff is helpful
No wait

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Libby Veal

★ 5

Staff was very friendly and helpful. Enjoyed my time there today.

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Carol Henderson

★ 5

Kids are great, Ian is impressive!

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Molly

★ 5

Staff is very friendly and equipment is always clean.

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Richard Buzash

★ 5

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Shandii Harrison

★ 5

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Gayle Conant

★ 5

Great, clean, well lit gym. The employees are very helpful and polite.

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David Cotti

★ 5

Wonderful staff that will greet you with a smile. Facilities are clean and in great working order.

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Kyle Norris

★ 5

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Michaela Welborn

★ 5

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Alma Torres

★ 5

The staff is always very welcoming. The facility is always clean. I always look forward to my daily workout. Great environment!

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Danielle Levesque

★ 5

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Alex U

★ 5

Planet Fitness, a judgment free zone, but are we truly worthy of it?

This PF location has maintained its reputation as a clean, safe and friendly location for everyone to pursue their own fitness goals. That much has not changed. What has changed I fear is a darkening and chilling in my own soul as we delve deeper into this cold Arizona winter.

Through no fault of PF, I was once issued a correction by one of the diligent PF staff for leaving my bag on the floor momentarily (see my last review), an incident that brought great shame on myself and that I thought until very recently, I had fully emotionally recovered from.

Today while I was doing chin ups in the very clean and inviting TRX room, I observed a fellow PF patron leaving their own backpack on the floor.
I..I could have taken the high road and let it be, but the pain of my previous trauma begged for an attempt at misguided redemption. I hailed one of the brave PF staff and covertly brought this to their attention.

While yes, it is against the rules to leave your bag on the floor at PF, perhaps a more sacred tenet of PF is “PF = no critics”, which is what makes this gym the judgement free zone that we hold dear.

While I did point out a rule violation that the PF staff promptly corrected, I feel that I violated the spirit of the judgment free zone in that I used the rules to cast judgment unto others.
Perhaps Jesus Christ said it best; “Let he who is without sin cast the first stone.”, indicating that Christ himself believed in the judgment free zone and does not prove that he was NOT a PF member.

In short, PF is the judgment free zone we need, but perhaps not the one we deserve.

…Happy Holidays!

Would recommend this gym to a friend 5/5 😄

Source: Google