★ 5

I’m in Tucson visiting family and just wanted to get a workout in. I reached out to them ahead of time to ask about a day pass. They got back to me and were accommodating. The day pass was really fair. It’s a 24 hour pass, so if you come in the afternoon you could come back in the morning on the same pass. That is super worthwhile. They also offer a one week pass for a very fair rate.

I’ve been to bigger and better equipped gyms. Not better equipped by a lot though and you pay a lot more. The environment is friendly and I think it’s a pretty good value looking at the membership rates. I pay 20% more at my regular gym I go to. If I lived here, I would definitely consider joining this place. Nice locker room and the place is clean.

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★ 5

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★ 5

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★ 5

This gym is great. I like that it’s open until 10pm during the week, so I can go right after work. Jay is usually at the front desk in the evenings and he’s always helpful whenever I need anything. There’s plenty of equipment, so I’m able to get a full-body workout without waiting around. Overall, a solid gym.

Source: Google

★ 5

I found this gym through a friend and I’m so glad I gave it a try. The staff is super friendly and helpful. I was nervous about joining a group class, but it turned out to be a great decision. I usually go to the 6pm classes with Chris or Sarah — they make working out fun and motivating. There’s a new workout almost every day, and the friendly challenges keep it exciting and competitive in the best way.

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★ 5

Getting back into fitness can be intimidating, but this gym made it feel easy and welcoming from day one. The staff took the time to walk me through the equipment and gave helpful tips without any judgment. I usually come in about twice a week, and even with that, the staff always recognize me and make me feel welcome. I started with a strength training group class just to ease in, and now I actually look forward to coming whenever I can.

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★ 5

This gym might not be the biggest in Tucson, but it’s easily the best. The variety of equipment lets me switch up my routine effortlessly, and there’s always something new to try. I’ve been working with one of their personal trainers, Sarah, for about six weeks now, and I’m already seeing real progress. She genuinely cares about your success and overall well-being, which makes such a difference. Every time I walk through the doors, I feel supported and motivated, especially knowing she’s got a personalized workout ready for me.

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★ 5

Great and friendly staff! Rena is so welcoming! Made the experience amazing!

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★ 5

A friend of mine who works here, Sarah, recommended I try this gym out, telling me the environment was super laid back and welcoming and that they had a lot of nice equipment. I was absolutely not disappointed. I love the atmosphere here and everything is very clean and well put together. Come try Platinum!!!

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★ 5

Best gym in Tucson. No if, ands, or buts. Staff is 11/10 as well, they really know how to take care of their people.

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★ 5

Best gym in town!

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★ 5

Amazing gym! Love coming here to workout, the staff is super nice and friendly :) can always get a good workout in

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★ 5

Good gym I’d recommend to anyone if your trying to get yourself in shape

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★ 5

Sarah is the best employee ever!!!! Great atmosphere and staff, clean facility and a wide range of equipment

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★ 5

Great gym, various equipment

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★ 5

My favorite gym in Tucson- and I’ve been to quite a few. LOTS of equipment and free weights and also a powerlifting room. Has a community atmosphere and the staff is very knowledgeable/fun. They offer personal training, group coaching and mobility classes.
I always have a great time working out there!

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★ 5

I love this gym, staff are incredible and help you on your journey! I felt my self get stronger and more healthy throughout the years!

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★ 5

Great place to workout, all the employees are amazing and have great attitudes and are always willing to help you anytime you need. They also have good classes for personal training here as well so I'd highly recommend this place!

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★ 5

Great Gym, a huge diversity of equipment. Multiple rooms including powerlifting, Hammer strength, martial arts, sauna and senior training. Plenty of equipment and friendly staff. 👍👍

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★ 5

I love this gym. It has all the stuff I need. Staff is great. Been able To ask staff for advice on nutrition and personal training advice Because I am an Aspiring personal trainer. Never have to wait on a machine seems to have a good variety of everything you may need

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★ 5

I have been a member here for a couple years. The team is great. There’s ample equipment. The place is clean and tidy. Never had any issues. I train here five days a week And will continue my membership to This gym another positive it’s only two minutes from my house

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★ 5

Platinum fitness was recommended by a friend almost 3 years ago and it did not disappoint. I joined the small group personal Training and have been there since then. The Trainers are dedicated, Knowledgeable, communicate well, have a positive attitude and interact well with clients. I Have bonded with the small group members, a big factor that keeps me In the gym and working towards my fitness goals. I often tell my friends that this is the best decision I made for my fitness!

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★ 5

This gym is top-notch! The equipment here is fantastic and everything is high quality and well-maintained. Whether you’re into strength training, cardio, or something in between, they have all the gear you need to get a great workout. The variety of machines and free weights ensures there’s always something to challenge you, and I never have to wait around for equipment. The atmosphere is also friendly and motivating, making it a great place to train. If you’re looking for a gym with excellent equipment and a positive vibe, this is definitely the place to be!

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★ 5

This gym is absolutely amazing! The atmosphere is always welcoming, and the staff makes every visit enjoyable. A huge shoutout to Sarah, who is a fantastic trainer. I’ve been attending her group training classes, and she has done an incredible job of introducing me to new workout regimens and techniques that I can use both in and outside of the gym. She always pushes me to do my best and designs workouts that I know I can crush! Thanks to her encouragement and expertise, I’ve seen so much progress in my fitness journey. Highly recommend this gym and especially the group classes for anyone looking for personalized, motivating, and effective training!

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★ 5

I’ve been coming to this gym for two years now, and I absolutely love it! The atmosphere is always welcoming, and the staff truly make this place special. Shoutout to Chris for running this gym so smoothly and efficiently! He makes sure everything is always in great shape. There’s plenty of room to work out, and the gym is stocked with a wide variety of equipment to use. Whether you’re targeting a specific area or just looking for a full-body workout, they have all the right tools to assist you. 10/10 recommend for anyone looking for a supportive environment to workout in!

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★ 5

I am a closet gym rat, but I shouldn’t be. I shouldn’t inadvertently gate keep my motivators, my mentors, and my amazing gym family. Chris and Marie at Platinum Fitness have been my coaches since Ronin was born 3 years ago. They have taken me from not ever working out with barbells—and not being able to bench a bar—to benching over 90% of my body weight, and squatting and deadlifting over 200 lbs without specifically training for it. I have built functional strength for life even though I don’t get proper sleep or nutrition. I’m hard headed so it took them 3 years to convince me to up my protein and track my food. Once I finally conceded that they were right—that I was not going to out-train my poor diet—I dropped 8 pounds and 1.5% body fat in 6 weeks, while getting stronger (I can do proper pull ups now for the first time in my life). No pills. No shots. No supplements. Just 4-5 days in the gym and improved eating habits that are sustainable for life. So if you want to train somewhere that has patient, kind, and fun trainers, and a great community, come on in and join us for a session. You’ll like what you see, and I hope that you stay and make a change for your life. I’m so glad I did.

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★ 5

My experience at platinum fitness has been great. The staff members are friendly, very knowledgeable and always willing to help. The small group training classes are challenging and keep you motivated. Equipment and machines are always available, it never feels too crowded, the facility is clean and always feels welcoming. In my
opinion, it’s the obvious choice if your looking for a gym to call home.

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★ 2

I'm wondering whose writing most of this crap as rude people in the Golf links east location doesn't happen. Remember everyone has a boss, deal with the corporate office if you have a billing problem. As for as old equipment some machines go down for wear and need new cables. This is the newest location. I lift I don't see a problem that any other gym doesn't encounter. I also take some of the classes the instructors are great especially Mary or Shannon! Update now I know the frustration of people having with billing. I m changing to silver sneakers yet they bill you for an extra month because you didnt give them over a 30 day notice any way to scam extra money very disappointed.

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★ 5

Been at this gym for a long time, clean and staff is always friendly

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★ 5

Good gym gots a lot of good CrossFit equipment

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★ 5

Feels like a home gym with a great atmosphere and a great variety of free weights and machines. I highly recommend this place.

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★ 4

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★ 5

Best gym in Tucson.

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★ 5

Friendly staff, solid equipment!

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★ 4

I've been lifting for about 16 years and I've been a member at a lot of different gyms of various sizes and styles over that time (serveral here in Tucson), so I have a pretty solid basis of experience to rate a gym, at least according to my needs.

Platinum Fitness is overall pretty good. The facility is large but not packed full of equipment so you never feel like you're tripping over things. There's a nice mixture of traditional barbell equipment, Olympic equipment, selectorized machines, CrossFit-style equipment and cardio options. It's never too busy, even during the after-work hours. The staff members are friendly and seem to be quite knowledgeable. It's pretty clean but definitely a bit gritty (which is fine with me, it's a gym not a doctor's office).

My only big complaint is one that several other people have mentioned: Some of the equipment is in desperate need of maintenance. Everything works, nothing is straight up broken but lots of it needs new grips or pads, lubrication, adjustments, etc. Basically, someone who understands how to use hand tools needs to spend a couple days going through every piece of equipment thoroughly and bringing everything back to 100%. And guys, electrical tape has no place on a piece of commercial grade gym equipment. Do things the right way or pay someone who knows how to. Don't rig things. It just makes you look like a bunch of amateurs that aren't serious about running a real gym.

The only other substantive shortcoming is that there is a shortage of 45lb plates in the main lifting area. I shouldn't have to scavenge plates from across the gym to get enough weight for the leg press. I'm just not that strong. A couple dozen more would be fantastic.

Aside from those two issues, I really like Platinum overall and I'm very comfortable here. For my needs, it's a good fit and definitely the best option anywhere on the east side of town.

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★ 1

BEWARE: They will lock you into a contract. It's a gym, right? I pay you for a month, you let me use your equipment, simple transaction, right? Nope. I found out the hard way that they sneak in a year long contract in all the paperwork that you have to sign. I wanted to cancel my membership, as I am moving, and I would have to pay something like 75% of the cost of an entire years worth of membership if I wanted to cancel. They have an outside company manage the payments, and they ping pong you back in forth between the two of them... "Sorry, I can't cancel your membership, its up to them" and visa-versa, making it impossible to talk to anyone who can actually help you.

They will charge you relentlessly, you will need to change your debit card number to get them to stop, its the only way.

Very predatory. This type of thing should be absolutely illegal, these guys are criminals and don't care about you. They will try to milk every penny out of you, so be careful please.

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★ 5

No comment

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★ 5

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★ 5

Kira makes this place awesome . Awesome place to work out

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★ 4

I just got a membership here and so far I like it. The gym is clean and they have a lot of machines that seem to be new and upgraded. The staff is always friendly. I just wish the gym stayed open later on the weekends. It’s not too busy or packed like other gyms. I like it!!

Source: Google

★ 5

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★ 1

Edited 10/28/24 to show signup and cancellation proceedings.
My apartment installed a "gym" (An elliptical, treadmill, single cable machine and medicine ball. Not a real gym.) and canceled the membership with platinum fitness. Therefore I started my own private membership. The process was so deceptive and dishonest I've decided to share it here before you make the choice to sign up yourself. Here's the process:
They show you advertisement of these "great low prices" based on the tier of plan you want. I believe the price was around 35, 40 dollars. Seems like a great deal.
They then mention that they offer two types of payment plans: 1 year contract and month-to-month. That's when you find out the price they show is the contract price, the monthly price is about 5$ more.
If it all sounds good to you, they ask you for your personal information, some of which I believe is unnecessary. Why a gym membership is required (and not optional) to have my physical address and birthday and other info is beyond me.
If you still continue the process and sign up the account, they require you to sign some paperwork. Of the agreements, 2 of them are stating that a) you agree to pay the monthly fees and agree to the cancellation policy (so they can send your bill to collections), and b) you agree to the $50 "convince fee" that will appear at any time during your membership with them, and is charged yearly. Oh, did you miss that in the small text in the ad you were shown? Yeah, they didn't mention it to me either.
Months into the membership, I had a job change and moved out of state. I went in the app to cancel my membership only to find that of course, you can't do that from the app. You need to email or call their support team to handle such a complex request. Then you will find out that you need to send another email to another address that will serve as your official notice of cancellation. When support gets back to you in a couple of days, the day they get back to you starts your 30 day "cancel period", meaning they will still charge you another month whether you want to or not. They also want a reason why you need to cancel. In my case I was out of state and could not use the gym anymore, and despite telling them this, "you agreed to the policy", and are therefore required to waste your money for an extra month.
If you do sign up for their service, and I strongly recommend you don't, I highly recommend you use a virtual card like I did that you can turn off at any time, or getting a new card afterwards or setting up a block on them. Also be ready to take them to small claims court because I have a sneaking suspicion that my account like yours will find a way to not get canceled.

Edited 11/26/23 to reflect recent changes.
It's your average cheap gym, nothing great. Equipment is only replaced when it's 100% unusable, be ready for torn pads on the older stuff. Sanitizer & towels are empty enough of the time to bother you (1/10 chance). Bathroom is worse (4/10 chance). Under new management they changed the weekend hours (again!) that effected my schedule. Now I have to re-work my Sunday schedule (again) around my gym, which seems silly given I paid for what they originally offered, including the hours.

They did recently get more squat racks because those are always in use, so that was cool.

I only go here because my apartment complex has passes to the place. Otherwise I'd go somewhere else.

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★ 4

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★ 5

This location was nice enough to take me in while the other 3 Planet Fitness go through closed bathroom "renovations" at the same time. Judge free zone

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★ 1

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★ 5

Good people and nice atmosphere!!

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★ 5

I’ve been working out at platinum fitness for years and can say it’s a great gym it’s never too busy where you can’t get your workout done and the workers and super kind especially the lady on the weekends.

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★ 5

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★ 3

Platinum Fitness has finally turned some of their deficiencies around. Newer functional equipment now. Still some issues with equipment upkeep and maintenance. Some of the pulley machines rub and a few of the new cardio machines are not reading heart rate. No paper towel dispensers in the restrooms and rolls are left out and end up wet from the prior user. But they are slowly heading in the right direction.

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★ 5

Very good variety of cardio and weight equipment that's well maintained. Clean, non-intimidating environment. Friendly, respectful and knowledgeable staff. I look forward to working out here.

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★ 4

Rena is the best.
Music is 1000 times better than it used to be!!
Attitudes at front desk much better and more professional.

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★ 5

I moved to Vail from out of state and was completely unfamiliar with the area and the gyms near me. I visited Chuze and LA Fitness as they seemed to be some of the closer options near me. Neither gyms really suited my style and I ALMOST got a membership at LA, but then I passed by Platinum fitness as I drove to LA fitness and figured I would give them a visit. From the initial tour, I knew immediately that it was exactly the kind of gym I was looking for. I hate commercial gyms and always look for a more gritty looking gym as that helps me get into a more focused mindset when I workout. There is tons of equipment, it’s not insanely busy, the restrooms and facility overall are very clean, and I love that there is a separate room with squat racks which has always been empty when I’ve gone. Super happy I’ve found my gym!

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★ 5

They have everything I want or need. It feels clean and open with good atmosphere and the employees are friendly. The bro crew in the afternoon that hoard machines are a bit annoying though and I wish they had self awareness

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★ 5

Great gym, highly recommend for having all equipment, environment and cleanliness. Not extremely packed like most gyms and very affordable pricing.

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★ 5

Please take a moment out of your busy schedule and visit Platinum Fitness. Don't get confused about the other guys when it comes your health and fitness. Your time is valuable and should be at the forefront of your daily plan and exercise program.
No one likes to wait for a machine or weight... And at Platinum Fitness that's where you are in the driver's seat.
No matter your age or fitness level you are always welcomed by the friendly and professionally knowledgeable staff.
You owe it to yourself to come in for a tour; whether it is your 1st gym experience or you are a seasoned fitness veteran. You may find a new home at Platinum Fitness.

Source: Google

★ 5

I signed up for the small group training. I'm happy to report I am now the fittest I have ever been. I look forward to going to the gym! The staff at Platinum Fitness are all awesome and the trainers help you reach your fitness goals whatever they may be. If you want to get in better shape this is the way to do it!!!

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★ 5

Friendly staff and welcoming environment! They have a good variety of equipment and a large quantity. They also have good hours during the week and weekend compared to other gyms.

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★ 1

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★ 5

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★ 5

The staff is amazing and so helpful. I would recommend this gym to anyone.

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★ 3

Great machines as well as Sauna, coming from vail this is my go to gym preferred over snap and Clemons

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★ 5

I was looking for a place to find a community of folks that wanted to support and work out together, and a gym staff that was caring and made working out fun but also tailored to my current physical abilities.
I now looking forward every day to seeing Chris, Joey and Mia- they go the extra mile for the semi-private training.
I am gaining confidence! Also, I know it is not fancy, it feels more like a mom and pop hometown place; you can show up and be welcome. I am happy to leave a positive review!

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★ 5

Great group of caring staff. I needed help and they have been there every step of the way. Very encouraging to everyone! I love them all!!

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★ 1

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★ 5

Excellent gym with even better staff. Plenty of space and multiple areas for strength training. If that’s not your jam, anything else you could want — they have!

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★ 5

Great gym! Not crowded, tons of equipment, friendly people.

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★ 5

Platinum has been a great gym to workout out. The staff is incredibly friendly, the equipment is well-maintained, and unlike many other gyms around town, I don’t have to wait 10-20 minutes for machines or racks to open up. I’d certainly recommend the gym to anyone looking to avoid a lot of the headaches of big box gyms.

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★ 5

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★ 5

Platinum Fitness is a phenomenal place to workout. Has great employees and fellow gym goers. I highly recommend this gym over any other gym in Tucson.

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★ 5

Excellent facilities,everything very clean, very friendly staff and good attitude to answer any question

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★ 5

The owner of the place was super nice and Helpful everything is nice and clean and even has sauna

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★ 5

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★ 5

Great gym, not too busy throughout the day.

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★ 5

Awesome crowd!!! Very friendly joey chris and kira are amazing!!!
Thank you sooo much platinum fitness!!😘

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★ 5

The staff is very welcoming! I’ve been looking for a gym with a positive environment and platinum fitness is the perfect place!

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★ 5

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★ 5

Great friendly Staff, Equipment is well-kept, Gym is roomy, and variation of weights/cardiovascular equipment gives me a great workout!

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★ 5

Just what I was looking for! As an older adult, I was looking for a friendly and clean exercise environment, with equipment in good order (much appears quite newish), that I could access 6 to 7 days a week either early morning or in the evening. This exercise facility meets my needs!

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★ 1

Equipment is run down, with several that have been out of order for a long time. I go to the gym at 0430 am and several times now the staff have not been able to make it up in time to open the gym during their buisness hours. Which means I get up at at 0400 am for nothing and drive 20 min to the gym to find no one has opened the gym and have to drive 20 min back home. As I am typing this I am waiting to see if the staff is going to show up to open the gym as yet again they seem to be oversleeping. I pay for a service and and I have yet to get refunds for everytime this happens. Worst management I have seen to run a buisness. I have lifted at gyms all over the country and this is by far the worst of them all. Go to any other gym around here but this one.

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★ 5

Recently switched from another gym, it is night and day, platinum fitness is a very nice gym. Complete with group WT training and cardio classes personal training with a tailored work out plan with how to videos, nutrition planning all on an easy to follow app. I can’t emphasize how much this gym offers at a reasonable cost. Super excited to be a member and look forward to many GAINS! 💪🏻

Source: Google

★ 5

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★ 5

The small fitness group training they offer is an amazing workout. Different each day. The trainers are very knowledgeable in fitness and nutrition .

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★ 5

Less busy than LA.M and the staff is terrific!

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★ 5

All of the staff are amazing AND friendly! All of them are knowledgeable in training.

Chris has improved the gym by giving it a new coat of paint and completing a section with new weights. Weigh to go, Chris and the PlatFit Team!!

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★ 5

I am so thankful for the knowledgeable trainers and the patience they show with answering all of my questions. I enjoy the small group training a ton and recommend it to anyone who wants to change their life!

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★ 5

Great gym with a good staff and lots of encouragement and motivation!!

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★ 5

I am getting a lot out of the Small Group Training. All the coaches provide different experiences while being encouraging and making sure we don't get hurt. Injury free and progress is something you don't get out of many training environments!

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★ 5

I just know that I feel so much worse when I do not go to the gym. All the trainers have helped my strength and balance and I look forward to every workout.They tailor the moves to my level and make sure I stay safe! Can’t recommend enough!!

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★ 5

The small group training is amazing!! Chris, Jessica, Marie, and Joey have helped me move and feel better. My bones feel stronger with the strength work and i can squat!!

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★ 5

The new owners/management of Platinum are doing a great job. I’ve been going to this gym since 2016 and it’s in the best shape I’ve ever seen it in.

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★ 5

Great gym with supportive trainers and coaches! Group fitness classes are the best! Coaches provide modifications and extensive support with exercises, health and wellness, and nutrition! Price for either the gym or group fitness classes are extremely reasonable as well. Check this place out!

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★ 5

I have been coming to this gym for a long time, and have seen sooo many wonderful changes in this last year. Improvements esthetically and in the staff. Everyone is so friendly and welcoming and helpful 🙂

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★ 2

This gym is always having problems. Whether it’s the machines breaking or their lack of communicating on when their hours of operation are. They are never open it seems like.

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★ 2

Their phones never work. Rings and then hangs up. You pay for a yearly cleaning service fee (like $60) but nothing is ever clean. Hand soap and hand sanitizer dispensers are ALWAYS empty. Machines are constantly broken. This place used to be the best in town. Sad to see it the state it is in now.

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★ 5

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★ 5

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★ 5

Great environment, great staff (the girls CAN SQUAT MORE THAN YOU OMG), its' very well lit and plenty of weights and equipment for all needs. It’s never crowded like it always is at LA or Chuze, so you never feel overwhelmed or out of options. ***Edit*** Kevin is a lazy excuse maker who makes the rest of the staff pick up for his slack. Not cool Kevin.

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★ 5

I've been a member for 3 years and I love this place! Very helpful friendly and after having my stroke they have really help me with my recovery. Love the staff and the trainers.

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★ 5

My neighborhood gym. Love the space and friendly staff. Enjoying the new equipment as well

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★ 5

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★ 1

Cool if u wanna pay forever . 3 months of try9ng to cancel but since they don't handle there payments and another 3rd party does I'm fked fighting with my bank on getting this company on a merchant block .
Worst time ever trying to end this.

NEVER COME HERE UNLESS U WANNA PAY FOREVER

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★ 5

Very friendly and helpful.

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★ 5

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★ 5

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★ 1

The worst gym I have been to. Equipment is falling apart and some is a safety issue. They have been telling me that they are getting new equipment and are going to remodel for over a year now. The broken equipment keeps leaving and only one used piece of equipment with frayed cables has showed up. Their idea of a remodel was patching some of the holes in the drywall 8 months ago. It has still never been painted. I’m done.

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★ 5

Sometimes I come in twice a day, the staff has always been super chill and nice to me. Great environment to train hard in, not many commercial style gyms like this left, so it’s a gem.

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★ 5

Love the atmosphere, community and expertise available! Small group classes are fun, rewarding and educational! Just the gym I needed to get me going to the gym for the first time ever. I haven’t just found a gym, I’ve found a second family!

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★ 5

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★ 5

Just joined Platinum Fitness. Staff was amazingly patient & very helpful when signing my husband & I up. Lovely to witness. ☺️.
Huge gym... Something for everyone

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★ 5

Ive been going to platinum for roughly 2 years Staff is great and responsive. I enjoy working out in the extra room and like the new equipment!

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★ 4

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★ 3

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★ 1

They made it impossible to cancel their membership to the point I had to cancel my cards. Now I have to pay for months I didn’t go / live there and they’re ruining my credit score. This place is ghetto and scammy. Go to a real gym instead. I’m so upset. I have never EVER had a problem with a company like this.

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★ 5

Always good vibes and helpful staff and trainers!

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★ 1

I wish I could give this gym less than 1 star. The Sauna is literally Charcoal rock and hard to breathe, the showers have no privacy or space and are filthy. There are barley enough machines to work on, most are not on or not even in working conditions. No circulation. Not worth the mothly fee yet along get a year membership. And the staff does not assist or care too. I would definitely not recommend not even to an enemy.

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★ 1

Garbage money hungry company. Their money making policies are successful. They buy our other gyms. They bought out mine and then would not allow me to cancel my membership. I never signed a contract with this company. They took over all of the memberships from the former company and instituted their horrible policies in it's place. The gym is horrible since they bought it out. No one I knew from the former gym still goes to it.

Their sales and billing department is aggressive. Do not sign a contract with this company.

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★ 5

The only place you can train and train with like minded people trying to get thier goals accomplished. I went to every other gym in Tucson, they're all meat markets, people checking their email on the equipment and staff trying to meet quotas. This is home

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★ 4

Decent equipments, variety of workout stations, floors needs some maintenance, friend has always been friendly.

I personally like it because is not jam packed like LA fitness and is a good crowd that goes there.

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★ 4

Customer service is amazing. Facility needs a little updating.

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★ 5

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★ 4

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★ 4

Nice clean place to workout, but they close early, not open 24 hours

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★ 5

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★ 5

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★ 5

Wyatt help me complete my signup. Genuine kind gentleman. The gym is nice and has a small outside section. I’m impressed.

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★ 5

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★ 5

Great atmosphere and plenty of workout equipment

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★ 5

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★ 5

I like going there friendly and helpful

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★ 1

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★ 1

Within 2 months of enrolling, they cancelled all group workouts and child care without any notice. I canceled and put a block on my card, I still get random phone calls about payments due from this gym. Very disappointing.

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★ 5

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★ 1

Was underneath the impression that the account was closed and canceled. 3 months later they keep trying to charge my card and saying that they have no documents saying that it was canceled and they're under New Management. The number that they give you to contact new management company, you can never get a hold of anybody. And with email it takes them a week to email you back. now I'm stuck spinning another 80 to $90 to close my account. I would definitely be contacting the attorney general and fileing a formal complaint on this company. this is not my fault due to the fact that they changed management and the old management never did their job and canceled the membership.

Source: Google

★ 1

ABSOLUTELY A SCAM. I went in with a friend and did the same membership as her (just one month) because it was on the terms of me coming with her and I was in sure if I would stick with it. I was right about not sticking with it, I went 1 time but no worries it’s only this month right. WRONG! They signed my friend up for one month and put me on a month to month membership. Now receiving a bill and late fees as well as just now finding out there’s a 30 day notice required, so you still have to pay for a month after canceling. I do take responsibility for signing the papers although if you were signing up 2 different memberships explain both rather just saying “it’s the same thing I just told her” also you would think when signing up for a month to month they would tell you cancelation requirements then. DO NOT GO TO THIS GYM!! I’m now stuck paying a membership for 3 months when I went to a ganky gym for an hour. And I’m not the type of person to complain or do negative reviews but this business is ABSOLUTELY TRASH!

Source: Google

★ 1

Do not do business with these thieves! Was a customer of 3 years but sadly management decided to cancel all group classes and childcare overnight with no notice. They then charged members who cancelled an additional month, citing a 30-day cancellation notice requirement in our contracts despite the fact that they no longer offered the services listed in these contracts and cancelled the services with no notice whatsoever.
Also equipment is old, maintenance is infrequent and bathrooms are usually dirty. Avoid this place and its hypocritical management at all costs.

Source: Google

★ 1

These people are con artists. I was visiting family for several weeks 3 years ago and joined the gym to work out for the couple weeks I was there after being assured by the manager that I could easily cancel it when I leave and not worry about continue to get bills or fees. I went to the gym a couple times over the few weeks then canceled the account. Now, 3 years later, going through my credit to try and buy a house, I find that they sold a $310 balance to a collection agency that has been damaging my credit the entire time. I spoke with the manager Coleman, who has no record of me ever being there and said that not a single employee exists from back then, and refused to provide me with the owner's contact information so that I could attempt to resolve it out of court. Stay far far away from this den of thieves and crooks.

Source: Google

★ 1

Very nice people despite being predominantly hotsy totsy fitness or juicer people. Equipment is very old and outdated for the most part with little room in between a lot of it. Every gym in this country is running a New Year's new member recruitment special but this club two to three times more than most :-(

Source: Google

★ 1

Did exactly what the reviews said it would do. Charged me $99 after I gave a 30 day notice, and the employee at the counter acted like he had no idea what was going on. Good car salesman tactics if I weren't a seasoned veteran when it comes to scams. Cowardice management to say the least. Good luck running your business into the ground.

Source: Google

★ 1

Not a bad gym for workout just until you have to cancel it they’re going to keep on charging you and maybe send you a bill even if you says you canceled so I wanna waste your money go to a better place

Source: Google

★ 1

Source: Google

★ 1

Equipment generally in poor condition, staff is useless. They wont let you cancel your membership unless you're there in person. Been trying to cancel for a year now and finally they gave an email address to cancel via email. Person is unresponsive and when they finally do, after they charge you, they respond with a 30 day notice to terminate....meaning they try to charge you for an extra month.

Shady business practices and they just overall suck.

Source: Google

★ 4

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★ 1

I have been a member off and on for nearly 10 years. When the speedway location closed I was disappointed as I preferred that location. What I did not know at the time was that the company decided to delete my paid in full membership with at least 6 months still on it at that time. So the manager at this location has screamed at my husband and I, threatened us, deleted my membership, won’t let him in to cancel his, and actively stolen over $100 from us via those avenues.

Source: Google

★ 1

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★ 1

Owner irrational, irate, unecisarily rude to customers.

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★ 1

Terrible customer service from I believe the owner but an older gentleman here. I was told to come in for a 7 day free pass to try out the gym and once I got there I was told I needed to be an Arizona resident. I’m here for government work and still that did nothing in his eyes. Thanks for wasting my time.

Source: Google

★ 1

If I could give this scam zero stars I would. I went in In-person to cancel my no contract membership. I was told that this had been completed and that I would no longer be charged. For a short amount of time the had stopped, but then they began charging again. When I called and told them what had happened, they said there was nothing they could do and that I still needed to pay. I was told to come in again and cancel my membership. UH, I ALREADY DID?! This place is an absolute scam that will find any way to bleed you of your money. DO NOT WASTE YOUR MONEY HERE. ABSOLUTELY NO ONE HAS HELPED OR WILL HELP ME AND THEY WILL DO THE SAME TO YOU TOO. JUST A TRASH COMPANY ALL AROUND. 0/10 ALL THAT GLITTERS IS DEFINITELY NOT GOLD.

Source: Google

★ 5

Source: Google

★ 1

Don't waste your money at this place! Staff are rude and not helpful in any way! Called to update a card and apparently they only updated mine and not my son's who was on my account... that i was paying for...subsequently seNt his account to collections! He's 17!!! DO NOT SPEND YOUR HARD EARNED MONEY AT THIS FACILITY!! HORRIBLE CUSTOMER SERVICE!!

Source: Google

★ 5

I go to this gym because of Ryan Thompson. 😍
Give that man a raise!
Also how could I forget Athena and Jessica- they deserve bonuses as well.

Source: Google

★ 2

If there going to change the business hours and not the open when they should be they should post that online or at least have somebody answer the phone to tell us that or maybe even hang a sign on the door

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★ 1

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★ 5

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★ 5

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★ 1

Worst gym experience ever don’t waste your money or your time. Front desk workers are extremely rude.

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★ 5

Very nice people .

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★ 1

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★ 3

Honestly for the price it’s “eh” for a little gym, they make showers difficult for you to use the water, the other rooms require you to put out a lot of money, other than that its a OK gym to go to.

Source: Google

★ 5

Clean gym, friendly staff and plenty of free weights/equipment.

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★ 4

Great place for a workout. There are multiple classes offered for every level of working out. I wish this one would become 24 hr access.

Source: Google

★ 1

I joined in July under a $1 membership fee, no contract, and $19.99 monthly fee after having vowed several years ago that I would never join another gym. And lo and behold, I should have listened to myself and NOT joined another gym. In July, I started getting text messages that my card was declined for payment. After three phone calls it was determined they entered the wrong expiration date. I'm pretty sure NO bank is issuing cards to expire in 3021 versus 1020. The next day I see not just my 19.99 monthly fee but two additional charges that total in excess of $70.00. Let me tell you that if this ever happens to you only Jessica the apparently almost non-existent entity can help you. I went in and cancelled my membership. I asked for a printed copy of of my contract. Only the apparition that is named Jessica had access to this. I finally reached the more than slightly skittish in appearance Jessica, but only by phone. I was informed that she "tried to come up with a way to make the math work but can't" to find a way to make those charges work. She promised to refund the monthly fee plus the charges she "couldn't figure out how to make work" since I cancelled my membership. I've yet to see the funds in a now two week period. Fortunately, I have an outstanding financial institution (USAA) and they've blocked any and all activity from Platinum (Scammin) Fitness and returned the funds. My friend tells me I'm the third person she's spoken to where there's "something hinky going on" with their money.

Source: Google

★ 5

Source: Google

★ 2

Gym's fine. Their billing is system is seriously flawed. When you sign up there's a yearly fee, which is fine. But if you sign up for anything else like crossfit, personal training, etc. They add another yearly fee 2 months later. Then if you stop crossfit, personal training etc, because its a change they charge you another yearly fee 2 months later. So we've paid 4 yearly fees per membership so far this year to the tune of $240 extra for our 2 memberships. Either they are 'unaware' this happens or they fleece their members on purpose.

Source: Google

★ 5

I've been a member of a few different gyms in Tucson and the Platinum Fitness on Golflinks is BY FAR my favorite. Always clean, lots of equipment, lots of classes, and the Personal Trainers are the most helpful of all the gyms in town. Eric is my personal trainer and has helped bring changes to my physical AND mental health. 10/10 recommend.

Source: Google

★ 5

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★ 5

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★ 5

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★ 2

I am not the biggest fan of this location. I have never met the manager (that I know of), there is a limited amount of equipment, and the staff are not very helpful. They do not seem to make themselves available, and they can usually be seen around the front desk, chatting with each other. I prefer the Speedway location.

Source: Google

★ 5

Wonderful gym! Awesome trainers, fun classes, super friendly staff, and everything is nice and clean. Highly recommended. A+++

Source: Google

★ 5

What a friendly place! Was a Little nervous about taking a class for the 1 st time in years but they were so welcoming and encouraging ! & Pound is a Blast !!

Source: Google

★ 5

Platinum Fitness is my favorite gym in Tucson by far! I have been a member for over 18 years and never plan to switch! It's not just the gym I love. It's the "REAL" people who also workout there. It's the local sense of community I appreciate most. Many of my best friends today, I met at Platinum Fitness. I'll admit... I decided about 10 years ago to try a different gym in town... nope! After about 6 months, I immediately switched back! The other gym (I won't name names) felt like a stuffy fashion show or a social hour, meat market. I felt like I had to have fancy, matching attire to fit in. No thank you, not my scene. It's nice to go "where everybody knows your name," and are there to actually workout. Thank you so much Platinum Fitness for being my Tucson Home Gym! I love and appreciate you!! Keep up the good work.

Source: Google

★ 1

Worse costumer service ever! Most of the people at the front desk are extremely rude. The child care, Hailey in studio fit and Michael at the front desk are awesome nice and very helpful.

Source: Google

★ 1

Good equipment but rude staff and wont let you cancel unless your in person and having to pay them more money.

Source: Google

★ 2

I have been a member for about a year my husband for many years. I went in this morning 4/27 with a friend who was interested in trying Platinum out for a possible membership and the guy at the front desk charged me to bring in a guest. I asked for the free 7 day pass and he refused said it cost. So I paid for her but on the way out I asked a trainer for a pass and she gave me several. I'm not very happy with your front desk person for the rude treatment. He charged my account there to bring in a possible new client!? What? I love your gym but you might want to talk to the red headed guy who was covering your front desk Saturday morning.

Source: Google

★ 5

Source: Google

★ 5

Nice place. The staff is nice, though a few More fellow gay men there occasionally would be nice!

Source: Google

★ 5

I’ve been going to Platinum Fitness for several years. I really love their StudioFit classes- it’s about an hour long HIIT workout. The instructors are great & keep me motivated! (Thanks to Hailey, Stephanie, Carol & Karey!) It’s always a different workout so you don’t get bored. 😊

Source: Google

★ 5

Source: Google

★ 5

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★ 5

I am Burt Powell and i want to tell my story.
I started going to the gym Apr 2018 and i was in sad shape.
i weight 222, now 199
my fat was 33.6 now 29.9
blood pressure 149/78 now 119/59
My attitude was on the neg. side now i think i am okay.
How this happened was that i meet this young girl manager that worked for the gym on golf links and she told me i should get a trainer. I did and the progress started to improve.

My wife ask me why do i need to go to the gym?
1. Everyone there is working out. Good Environment.
2. Good equipment.
3. Everyone there is willing to help and they all smile.

I am 84 and NOW old men are fifteen years older than me.

Source: Google

★ 5

Platinum is a dope gym! They got everything I need, the staff is really nice and helpful and jessica at the desk is very funny and sweet.

Source: Google

★ 5

Love this gym! I love all of the trainers! They are all very welcoming, positive, kind people, but Carol is a treasure. She is extremely attentive in the classes that she teaches and she, above a lot of other things, is why I refuse to go workout anywhere else. She is truely passionate about what she does and it shows! I also appreciate the ladies in the childcare facility. They are all so sweet which makes it easy to leave our babies in their care and they keep it very clean considering the amount of kids that are in and out of there all day.

Source: Google

★ 5

I like platinum fitness because the friendly staff, coaches, and trainers like Jessica Petit, Haley, and stephenie lane are encouraging and sociable. I find those features for me to keep coming back to this gym. The members that come to this gym are also genuine and that helps motivate me to improve.

Source: Google

★ 5

This location is very convenient for me on the east side. The red head at the front desk is really nice and is always cleaning the desks which is nice to see

Source: Google

★ 5

Carol is A-MAZ-ING!! She takes the time and effort to help each client reach their goals! Childcare facility is clean and staff is very friendly.

Source: Google

★ 5

The place looks really clean. The trainers are amazing and Jessica at the front desk know how to Handel different questions know need for help and knows her stuff. I recommend this place to any one who likes s clean place Thanks to Brian. 👍

Source: Google

★ 5

Great location. Carol is awesome.

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★ 5

Love this location and the staff. Especially Jessica!

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★ 5

I love this location! Jessica is always fun and introduced me to the Pound class.

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★ 2

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★ 4

Miss the Les Mills classes, love this gym

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★ 1

A good gym
But if you want to cancel you have to jump through hoops and the run around. I live 45 mins away from the gym and in order to cancel have to go in person to cancel. That is a waste of gas and time. My brother in law was able to cancel over the phone and confirm in person. When we explained that they essentially called him liar. I will definitely be telling friends and family about this experience.

Source: Google

★ 5

Source: Google

★ 4

Gyms good, equipment is decent. Has a good crowd, and even though it isn't as immaculate as an LA fitness, at least the staff isn't douchey. I've been to gyms where personal trainers will bug you while you're doing your workout. I like how they have new mats and optimized the area where you can stretch.

Cons: they don't have weighted straight bars. It sucks that theres a fitness room (notes the cross fit room) thats blocked off from regular members . They have equip in there that I think regular members would appreciate using. Ex. Sometimes there's only one physio ball out in the main gym, and 5 in the fitness room.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

I've been going to this gym for about six years. I have no complaints. The staff is always friendly. Locker room is always clean. Upbeat atmosphere. They're pretty quick to fix any equipment issues. Ok, I guess there is one complaint... They allow folks to drop weights. It's loud and obnoxious and kissed. Clearly the weight is greater than the lifter can take, so quit trying to show off. No one is impressed.

Source: Google

★ 5

Friendly staff comfortable place to workout. Love theatre room.

Source: Google

★ 1

If I could give a negative star rating, I would. I have been a member for 15 plus years and the reason I joined the gym was for their amazing Spin classes. Over the past year, new management has cut back on convenient classes and even demolished the cycling room at the Golf Links gym, which is so clean and the environment was great. We have had issues with the maintenance of the cycles that were ignored until they started breaking down, leaving limited attendance for such classes. Members had to go back to the Speedway gym for cycle classes, which is dirty and parking is limited. Most recent, I have come to find out that management is now trying to replace the old cycles and have closed the classes at the Speedway gym until they figure it out, with no estimation of when this will happen. It's surprising to me that the whole reason I joined the gym is now not an option on my side of town. Disappointing that management doesn't understand the wants of customers, therefore I'm canceling my membership and moving to another gym that has the options for me as a consumer. The instructors at the gym are awesome, too bad they can't teach anymore on the eastside of town with this business.

Source: Google