★ 1

it was good while i went there but the owner is not honest and they are trying to charge me still after i already cancelled my membership AND called to confirm it was cancelled.

Source: Google

★ 5

This is far and away the cleanest gym I have ever been to. As an avid gym goer for over 15 years I must say this is such a hidden gem in Park west. The staff is friendly the equipment is very modern, cutting edge and CLEAN. I've never had an issue with it being over crowded and have gotten better workouts since switching. Can't speak highly enough about this facility it's ownership, or the general environment. I highly recommend this gym!

Source: Google

★ 5

The team here at Smart Gym has been the most supportive and helpful since I started my weight loss journey and without them I would not have gotten this far. If you’re wondering whether or not to sign up for this gym just know that they will get you right.

Source: Google

★ 5

By far the best gym I have ever been to The atmosphere and being around amazing people everyday it is one of the best unknown gyms in Arizona, would highly recommend I other bad reviews feel more like a personal thing, everbody is amazing here including the owner

Source: Google

★ 5

Source: Google

★ 5

I absolutely love this gym! It’s in a great location and being open 24 hours makes it so convenient for my schedule. The one-time key fob system is super easy and saves me from monthly hassles. It feels like a safe and supportive environment to get a workout in any time of day. Highly recommend!

Source: Google

★ 5

Great gym and price. Layout is on point and has all of the equipment you need.

Source: Google

★ 1

**1/5 Stars - Consistently Poor Experience**

I've given this place multiple chances, but the ongoing maintenance issues make it difficult to recommend. The bathrooms are frequently out of order or in disrepair, which is particularly frustrating for customers. The equipment throughout the facility seems to be constantly breaking down, creating an unprofessional atmosphere.

The air conditioning never seems to work properly, making visits uncomfortable, especially during warmer months. There's also a persistent odor that makes the environment unpleasant.

Unfortunately, when I've tried to address these concerns with the owner, I've found them to be dismissive and unhelpful rather than receptive to feedback. Customer service is an important part of any business experience.

I hope these issues can be addressed in the future, as the location has potential, but the current state of maintenance and customer service prevents me from returning or recommending this business to others.

Source: Google

★ 5

Great gym, fantastic trainers!

Source: Google

★ 5

This is a GREAT place. Each instructor really cares about you and your goals. They are well established and have EXCELLENT KNOWLEDGEABLE instructors. I signed up for personal training and Noah has been fantastic. It's been over 3 months and I've learned so much. 'G' has the best XGT morning classes that really get you moving.
Diana is another awesome instructor. They've all been here a long time. This says alot about this GREAT gym.

Source: Google

★ 3

Gym is okay, it’s enough to get in a good workout. A lot of the equipment is not well maintained and/or outdated, most of the clips on the cables are falling apart; one of the benches is taped up on the supports making it sketchy to use. The gym is marketed as 24hrs so one would assume it’s included in the membership, however you have to pay an additional $35 for the 24hr key fob. The employees are all pretty friendly and the gym is overall pretty clean.

Source: Google

★ 4

Source: Google

★ 5

SmartGym isn’t your typical gym — it’s a truly unique experience. The space is intimate, the staff are incredibly friendly, and there’s a real sense of community that makes you feel like part of a family.

The vibe is relaxed, but the workouts are serious: 45 minutes of focused, efficient, and personalized training with no fluff. It’s the perfect balance of effectiveness and care.

I used to dread going to the gym, but SmartGym has completely changed that. Now I actually look forward to working out.

And the space? With floor-to-ceiling glass walls, it’s full of sunlight — like exercising outdoors but with the comfort of A/C. Best of both worlds.

If you want a gym that truly cares about your goals and experience, SmartGym is the place

It’s only been a month for me of personal training, and my friends and neighbors are already commenting on my muscle gains and toned arms!

Source: Google

★ 5

Training at The Smart Gym with Jonnie, the owner, and Dianna, one of their trainers, has been a game changer for me. I have referred 2 others and we have all experienced 5 star experiences here. I enjoy every session and see progress. The facility is spotless, easy to navigate, and much less crowded than big-box gyms. With 24/7 access, I can work out whenever it fits my schedule. Their personal training packages are competitively priced, offering great value. At 32, I realize I should have started sooner—but I’m glad I made the decision. If you want expert coaching in a clean, convenient, and motivating environment without breaking the bank, The Smart Gym is the spot..

Source: Google

★ 5

Source: Google

★ 5

Been going for about 3 weeks now and i am slowly learning to enjoy the gym in general. But Smart gym is pretty friendly, and has good equipment at least for my beginner needs.

Source: Google

★ 5

Great place to work out, with all the equipment you need, group training, personal training and reasonably priced.
Since October, my trainer, G, has helped me loose 20 pounds, and greatly improved my strength and fitness.
I would recommend G as a personal trainer to anyone who wants to improve their fitness.

Source: Google

★ 1

Caught the owner mocking the way I walk..
I was at the water fountain and the owner (Johnnie) walked behind me. When I looked over my shoulder I saw him mocking the way I walk and shaking his head in disappointment while laughing. He never saw me see him, but I felt extremely disrespected. I have grown up with disabilities and have struggled with the mental health aspects of it. After meeting the owner and thinking he was a cool guy, then seeing the same man mocking me, unfortunately made me revoke my membership and I went elsewhere. DONT COME HERE UNLESS YOURE PERFECT! You might just be privately humiliated by the people who scream "health and wellness".

Source: Google

★ 5

This gym is a great gym to go to that allows 24hour access. The culture is such that you need to clean up your weights, which I really like. There is a decent number of weight machines. As for cardio machines too, there is always an open machine. The owner is really nice and is usually talking with the members a good bit. Great gym overall.

Source: Google

★ 5

Great gym

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Amazing gym and Shane was such a great help definitely coming back!!!!

Source: Google

★ 5

Source: Google

★ 5

Great gym with great trainers. G tailors workouts to my goals; level and physical fitness. After 2 months I've improved my strength and fitness while losing 10 lbs.

The owner is there often and the staff are friendly. Definitely a gem of a gym!

Source: Google

★ 5

This Gym handels business and customers with care and respect. had a small billing issue and the owner called me directly, and took care of it! Stand up guy if you ask me. He works the front desk regularly. Thanks Jhonny!

Source: Google

★ 5

Best Gym Best Trainers, 24hrs and its safe and easy to access. This gym is a winner! Great concept for people who work crazy hours like I do.

Source: Google

★ 5

Great environment, came to visit from Ca and absolutely loved coming with my friend highly recommend this gym it has all the essentials a gym needs for the perfect work out

Source: Google

★ 5

Source: Google

★ 5

Trained her for a couple months while I was in town between college semesters, loved it. Trainers are incredibly focused on personalized training and catering to your body. The owner, Jonnie, was also very nice and down to earth, always there to help or answer questions as well. All together, as someone who was reluctant to workout due to my own laziness and finding the right motivation, they all made it an enjoyable experience and pushed me to keep going while helping me see my achievements through their body scan machine. Was a great experience and would highly recommend giving it a try!!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Was a great gym at one point. Cancelled my membership three months ago, I turned in my key FOB and everything to the gym. Paid a cancellation fee as well as I don’t live on that side of town anymore as I’m with a different gym. Now but for the past three months they continue to take money out of my account for my membership I canceled. I went into the gym to explain my situation and the worker tried to tell me it was because my account was never charged for two months previously when I informed him it’s automatically deducted from my account and my account was current. Then he provided another excuse as it was the “cancellation” fee I didn’t pay. Which I informed him again I paid that and have the credit card statement to prove it. He then said I should be refunded within two weeks which I just left it alone as I believed him. That was my mistake, I just got charged the $19.99 monthly membership again today. That’s $60 dollars smart gym owes me even though i cancelled this membership three months ago.

UPDATE: 07/05/24 I followed up with the owner Johnny about my issue he was very cordial/ helpful of my situation. He stated everything was done correct on their end but they have to follow up with their finance bill paying company (ABC Finance) about this issue. Johnny will follow up with me on Monday. I will update my review as my issue gets taken care of.

Source: Google

★ 5

I joined Smart Gym last October after taking a couple years off from the gym. I started training with Johnny and his staff in early January at 250 lbs. I am now at 215 lbs at the end of June. The staff is awesome, gym is clean and never overcrowded allowing me to get in a great workout at my own pace. I am in the best shape of my life and I give a big thank you to Smart Gym.

Source: Google

★ 5

Best local gym on the west side! Nice accessible and in a nice plaza. Friendly staff

Source: Google

★ 1

I would not recommend this gym. Be prepared to deal with the owner no one else is able to help with anything. I never got my refund either. 👎🏼

Source: Google

★ 5

Ive been a member here for about 2 years. Ive previously had a membership at EOS and LifeTime. SmartGym is small but does not feel cluttered or full during peak hours. The members are very respectful and typically clean up after themselves. The owner and employees are also very aware and interactive with the members. The restrooms are well-kept, and i havent come across anyone slamming their weights in the freeweight section. I love that its a 24 hour gym. I sometimes come in late at night and theres only one or two more people.

Source: Google

★ 5

Source: Google

★ 1

Still haven't gotten my refund and it's been 2 weeks.

Source: Google

★ 3

Smart Gym, a small gym that has everything that a commercial gym should have. I came back after a period of time and was granted the grandfather price because I was a member a year back. After praising it, why did I give it only three stars? Well, I myself was a personal trainer and always taught my clients gym etiquette. Cleaning after yourself, wiping down equipment, putting equipment back, not slamming weights, etc. The trainers here are poor when it comes to being conscientious and part of their job is just that. Another complaint for a person that enjoys working out with music is that their music is slightly gaudy and ungodly loud especially when it comes to their group exercises. Most people have headphones in when working out but even when I have them in, I can still hear it seeping through my over the ear headphones. Staff are fine. I don't have that kind relationship to judge how they work. Their bathrooms are quite gross. Like 7 out of 10 times are disgusting. I don't use them for that reason and when I do, I hover. The members are on the level of what you expect. Some people can read and some people can't. Some people have common sense and some don't.

Oh yeah, there are a couple of big men body builders/wannabes that like to drop their weight so loud the place shakes and people are definitely looking at them, but that's what the body builder is aiming for. Appraisal, even if the other people are glaring in hatred not is awe.

Overall, the gym is great for the price I get but I know people that came after me are paying more monthly. Keep in mind the initial initiation fee and the annual maintenance fee which can feel like a slap to the face. Trainers aren't the best but for what they're getting paid, I guess it's debatable. Music is terrible but better than some other gyms I have been to I suppose.

Source: Google

★ 5

Before I start this review, i was a member prior and came back to it from eos fitness. Smart gym is small but looks can be decieving. The name “Smart gym” really fits because it has everything you could ever need still fits perfectly in the gym. There usually isnt many people in the gym at one time too. Its a nice place and would strongly recommend.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

This is def the gym for people with busy schedules - 24-hour access and tons of options for classes and staff is great with flexible PT schedules. I've been coming here since 2019 and compared to EOS the staff and people are way supportive and the smaller classes help with focusing on personal goals. Very personable. I've noticed that they are also always upgrading the gym with new equipment or different workouts/playlists, etc. The front desk is always mindful of keeping the gym clean as well. I've read other reviews with annual fees/cancellation issues, but all gyms face the same issue since they all use the same billing company which is separate from the gym/brand itself. I've experienced that with EOS before. SmartGym owner has always been accommodating to his customers. Would definitely recommend stopping in and checking it out for yourself.

Source: Google

★ 5

Source: Google

★ 1

Been a member of this gym for a few years and this gym has been going downhill since. The equipment is not being maintained and neither are the premises. The bathroom sink and countertop is literally about to fall off the wall, gross unclean bathroom as well. The cable machines and other machines don't ever get serviced. Go look at the cable ends of the machines, they've deteriorated past any acceptable levels. The cables should be replaced every couple years to be in working condition. What am I being charged a "maintenance" fee for if nothing is getting maintained? Going to have my lawyer friend take a look at the contract i signed, beyond ridiculous.

Source: Google

★ 1

Nobody gets back to your calls or emails or inquiries to join. I just read the rest of the reviews and it appears I am not alone in this. Crunch fitness it is!

Source: Google

★ 1

BEWARE.
READ THE CONTRACT! Tells you youre signing up for a 4 month contract for personal training then it turns to a 6 month...

Source: Google

★ 5

Awesome Gym , awesome prices. I signed up for four months of personal training and my trainer is Lina. She has been very professional and I’m very pleased with my results so far, so yes I would definitely give this gym five stars.

Source: Google

★ 5

I have nothing but great things to say about this Gym
I signed for 4 months of Personal Training and Lina has been phenomenal
So I disagree with ANY bad reviews
They have treated me with the upmost respect
5 stars for sure 😁👍💯✅

Source: Google

★ 5

Source: Google

★ 5

My personal trainer is awesome. The owner is very accommodating. LOVE this place

Source: Google

★ 4

Source: Google

★ 5

I've been a member of this gym for years, but the real game changer was when I started personal training with Geoffrey. He gave me the tools and knowledge I needed to establish a routine and build functional strength that I need to do my job as a therapist. This place is clean, affordable, and has lots of options and tools for all levels/abilities.

Source: Google

★ 5

Source: Google

★ 5

If you need to get slim. This is the gym for you. I joined the program where you have 2 sessions for a personal trainer per week. I also was placed on a meal plan for three weeks to restart my metabolism. The perks are great as I am in the XGT classes. My goal is to loose 40 pounds. With Johnny’s support and the others, I can do it! Jodi

Source: Google

★ 3

Source: Google

★ 1

This gym makes it such a hassle to cancel a personal trainer membership. Such a scam.

Source: Google

★ 4

Very clean

Source: Google

★ 1

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★ 5

The people there are so caring and helpful. Always there for you. I just started there and already I know I found my gym.

Source: Google

★ 1

Don't sign up for this gym, the owner is crooked and a con man. Told me he was going to wave sign up fee and give 24/7 access but never did. I canceled the next day since I didn't get what I was paying for and then he charged me the annual fee still. Avoid at all cost

Source: Google

★ 4

Source: Google

★ 5

Love coming to this gym. Small but mighty good value for what you pay. I have lost 40 pounds so far Johnny and his team are the best!

Source: Google

★ 5

Smart Gym is an awesome workout facility. The staff is super friendly and helpful. Very concerned with your development and overall enjoyment of the workout! 10/10 recommend.

Source: Google

★ 1

👎👎 This place is not clear on anything they offer. On their website there’s a banner advertising 2 months trial but upon coming In that is not available. I asked for some type of trial but was told they do not offer any so I had to sign up with lots of fees and upon canceling a few months later it’s a hassle. They make you come in person to “fill out forms” which is basic information that you gave when signing up and you’re charged a yearly fee if you have not passed that point yet. This gym is not member oriented at all.

Source: Google

★ 5

Love this gym.
Canceled and it never got cancled so i stayed 😅

Source: Google

★ 5

Awesome gym, great for newbies like me. Johnny, Noah and the whole staff are amazing and make it a friendly and welcoming environment. Gyms can be intimidating to people that have no clue what to do and this place takes that fear away and is actually motivating. The customer service is excellent, class times are great, and you can not beat the price and convenience. I dare anyone to find a gym membership with a peleton membership, unlimited xgt classes, personal training, diet plan, biometrics, all the equipment and open all hours at this price. I have shopped around at every gym and nothing beats the prices and options. This place is a hidden gem! Don't bother going anywhere else if you want to get in shape and workout in a positive, friendly, motivating environment. I seriously only wish I came here earlier. Trying to make a life style change is not easy, especially if you have no clue what you are doing. They make you feel like you are getting a custom tailored plan suited for you and they actually care about your safety and progress, it's not just sell sell sell. These day you can't find that anywhere. I am so lucky to have found this place.

Source: Google

★ 5

Source: Google

★ 5

Last night was my 1st day at the smart gym. Gm was well organized clean and well maintained. Looking forward to working out there for a long time

Source: Google

★ 5

I have gone to many gyms, but have found an incredible and supportive environment. The crowds are not bad at all and the classes are challenging.

My own wish, would be that when I move back out east that something like Smart gym exists to provide me a similar experience.

Source: Google

★ 1

Poor customer service. I would not recommend this gym.

Source: Google

★ 5

Definitely a great experience. It’s open 24 hours which is great because sometimes I can’t make til late night, the staff is always helpful, really close to home, and I’m always able to get a workout in with it being over crowded like other gyms. Highly recommend check it out if you are looking to join a gym 💪

Source: Google

★ 5

Always super clean, everyone is very nice and helpful. Even though it’s a smaller gym, there is always enough equipment for everyone. Definitely recommend!!

Source: Google

★ 4

Buen ambiente

Source: Google

★ 5

Great coach

Source: Google

★ 5

This gym is absolutely amazing, the atmosphere is so awesome. The staff is very welcoming and friendly. Johnny the owner of the gym is such a knowledgeable businessman. They are super attentive and they all have great energy. The gym has really nice equipment and they keep everything very clean. Definitely will recommend to give this gym a shot.

Source: Google

★ 5

We absolutely recommend this beautiful gym with more than five stars!
My husband and I are professional dancers from LA looking for a high quality gym that is definitely not like all the rest. The standards are clear. We take our body and mental status seriously and this is our home away from home.
As world champion dancers whom have traveled the world this is our church! Feeling excepted from the moment we walked into the doors was a huge game changer for us as a team. We embrace that it’s not packed with every piece of equipment being used or abused. The entire staff is family. Our cup of tea!
Jonnie has been our personal trainer for months now & we are thankful for the attention to detail daily. The support for helping individuals feel their very best, no matter their state of mind we have felt embraced.
It goes to show how work ethic and determination you can “ALL” achieve success, together!
Thank you for being our safe place that is comfortable and forever clean. We will support you always.
Alan & Nathan Grundy

Source: Google

★ 5

Very nice gym jus try to avoid the 3 Native American girls they spend 4-5 hours there and sit on equipment for more than 30 min

Source: Google

★ 5

this place is amazing!! always very clean and tidy, they have a great range of different equipment, and the staff is super friendly and helpful! the owner is a really nice and knowledgable guy, i am starting my weight loss/health journey and he has been really helpful in giving me a chance to do that! so grateful for smart gym! 💪🏼

Source: Google

★ 4

The equipment is in good working order except for some ripped upholstery here and there, and the staff is very helpful. Only problem is when there is a fitness class going on in their XRT room, they never close the doors all the way and their loud music bleeds into the main room's loud music, causing a weird, concentration-breaking clash of different music. If you work out in the main room, try to avoid the times when a fitness class is going on.

Otherwise, great gym!

Source: Google

★ 5

I’ve been coming to this gym for almost two years, and its great. The staff here are very nice and make you feel welcomed. The boot camp classes, which I’m personally participating in are a good source of workouts which have helped me get into shape. The manager is very friendly and truly cares about his people and does he’s best to achieve our needs. The gym equipment is always clean and organized unlike other gyms 😅 All in all it’s a great place if you want to improve yourself and get a good workout. I recommend it 👍

Source: Google

★ 1

I signed up with smartgym few years ago, location was convenient and walking distance from my apartment which was the main reason why I joined. The sing up process was a breeze ( they also sell me the training package) but oh boy! let me tell you if you are looking for a facility that makes it almost impossible for you to cancel memberships this is the place for you. I paid 2 years if not more of monthly fees and was not even using the place due to the pandemic. I tried cancelling over the phone, I was NEVER allowed. I tried going in person and it was always the same outcome, excuse after excuse. The owner was never available and he seems to be the only one to be able to cancel. The trainers and front staff have no clue on how to resolve costumer issues or handle complains. They always take down your number and promise you will get a call from the owner Jonnie the next day and that NEVER happens . After multiple unsuccessful attempts I finally contacted my financial institution last month so they could take action as I was done trying with this place.

Source: Google

★ 5

I have been going to this gym for years as has my wife. My wife has benefited from the training and the classes. I love the staff, they are friendly and always willing to help. The gym is constantly seeing change in the form of upgrades and new equipment. They price is extremely reasonable for the equipment you get. It may not be the physically largest gym, but in my whole experience it is by far the best gym that I have ever been a member of. I have moved be twice and continue to drive just so I can stay here.

Source: Google

★ 3

Look ….for the price the gym is perfect.. honest .. 24 hours they got cross fit with instructors that is more in price .. the one hour free session is more work out little bit try to sale you approach i can respect it … I think some training with agents or employees to mention the 50 dollar fee that charge once a year for the gym upkeep .. that was not mention he stated no pay for 2 month.. it’s 50 bucks . It’s okay just mention it .. signing contract or not it’s messy and can end with your contract being very misleading … which can be a world of legal mess .. other then that the gym good environment . I think better ab machine need to be added and resistance exercises need to be added .. i see in some reviews this is a obvious issues I see . I just say be aware it’s just doing right for the customer .. other then that the gym is nice perfect location near my home .. people too .non judgemental people there to work out .. look forward to my health journey

Source: Google

★ 5

2nd review new management since last visting. Gym is small and efficient to get all your workout needs. There are 3 different membership levels basic starts at $9.99 and up. They do run specials. Also personal trainers are in my opinon inexpensive and worth it. Jonnie and Lina are amazing with postive attitudes and are very positive. Located right in the west valley in the park west location. Highly recommended gym.

Source: Google

★ 5

Sona clean
Will be back.

Source: Google

★ 5

Source: Google

★ 1

When I walked in I could immediately tell this was going to be a different and more personal experience than any of the other gyms I had ever tried. I was headed down a poor lifestyle path physically and Jonnie and his training staff (Jose and Adrian specifically) welcomed me and my wife with open arms.

HOWEVER, after numerous attempts to cancel our membership and move on, we have consistently been charged fees for months after and have had to request numerous refunds each month. If you want to get locked into a place that charges you for something you don’t use anymore, then sign up.

Source: Google

★ 5

We love this gym! I was working out on my own for a few months and then Jonnie set up a free session with him to help me assess what I needed to meet my goals. To be honest I dreaded the appointment and didn’t want to go but I went and I’m so glad I did. He has been so helpful, gave me a meal plan as well as personal training with intense workouts once a week. The other days I attend the XGT classes in the morning and they are great too! Steven is awesome and the people in the classes welcomed me right away. I love the feeling of community here. Overall this is a great gym and meeting with Jonnie and starting personal training truly has changed my life 😊.

Source: Google

★ 5

Great staff, knowledgeable. The personal trainers will push you to be more than you thought possible. I have injuries from college football and judo. The pain on my knees, neck, shoulders, and lower back have completely gone away. I've regained my strength and stamina. If I don't make it in for a workout with Noah or Johnny, I feel like it's a day lost. You will want to be here. You will have results. Guaranteed!

Source: Google

★ 1

Bathrooms are always dirty there’s never any toilet paper or soap on Sundays an Mondays you would think they would try to be clean due to covid… but I guess not I’m just so disappointed. The only good thing I like about smart gym is that it’s 24/7

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

This gym with John and his team change my life.
Professional trainers, clean facility.
And friendly staff.....love you guys

Source: Google

★ 5

Source: Google

★ 5

Great gym with a wonderful staff! I have build a new family and a wonderful sense of community. The trainers are knowledgeable, caring, and push you to stay motivated.

Source: Google

★ 5

Awesome gym great equipment and very friendly and helpful staff. No scamage or hidden fees

Source: Google

★ 5

Source: Google

★ 5

Awesome gym everything you need 💪

Source: Google

★ 5

Awesome people, very cool owner, It’s a lowkey gym, so no waiting for machines and other equipment, really clean and very very clean restrooms, and if your like me they have plenty of tv’s to watch Saturday college football while you workout

Source: Google

★ 5

Been coming here for a few months now, the environment is great. Johnny and the staff are very friendly and always take care of their members! 10/10 recommend

Source: Google

★ 5

Source: Google

★ 5

I love Smart Gym! The facility itself is very clean, organized, and well equipped. All of the staff and trainers are kind, professional, and knowledgeable. They really take the time to get to know you and care about your personal life as well as your physical health. The classes are fun yet intense; really a great work out and a great way to push yourself both mentally and physically. I have consistently seen great results overall in my fitness level, physique, and self-confidence since joining Smart Gym in Feb 2021! I highly recommend joining Smart Gym for its classes and personal training sessions for anyone who is ready to commit to a happier and healthier lifestyle.

Source: Google

★ 5

Everyone is friendly, welcoming & very helpful. Classes are great.

Source: Google

★ 5

I love the atmosphere here. A lot of gyms out there are crowed and dingy. It’s never crowded here and there’s lots of natural light which makes a difference for me.

Source: Google

★ 1

When you enroll you need to schedule a “mandatory” training session with the owner of the gym. You are able to call and cancel day of. Seems ridiculous. I thought the mandatory training session was to show you around and show you how to properly use the equipment or to see what physical shape you are in so you don’t end up hurting yourself of damaging the equipment. DEFINITELY NOT. He is just going to try to sell you training session and will try to schedule you for another training session, will not take no for an answer and will try to make you “prioritize your fitness” and shame you for not wanting to spend hundred of dollars. The training session was awful and had me doing / lifting more than I could which was compromising my form which later ended up hurting me. I was told the annual fee would not be charged until next year 2022 which is why I joined the gym so I could finish off my other month at my previous gym but I ended up being charged!! AND I was told there was no enrollment fee and my boyfriend was charged an enrollment fee when he signed up. Do yourself a favor and just get a membership at plant fitness or somewhere that is nationwide, has a pool and a sauna for the same 9.99$ a month price. I was told there was no cancellation fee or contracts so if and when you decide to leave there should be no fee. All the 5 star reviews seem fabricated

Source: Google

★ 5

I have been going to this gym since the first week I moved to Phoenix, and have been loyal to them since for over 2 years now! Jonnie is the absolute man!! The environment he’s created there makes it SO easy to find your groove, whether your into group training, or riding solo! Only and always good vibes. I’ve sent my closest friends and family to him specifically! MUST CHECK COME IN AND CHECK OUT!!!

Source: Google

★ 5

Source: Google

★ 5

Well stocked gym that is clean with a friendly atmosphere and excellent trainers. Johnny, the owner, is very knowledgeable and attentive to the needs of his clients. My trainer, Noah is excellent at his job and is constantly focused, making sure I do my excercises correctly. I wholeheartedly recommend this gym.

Source: Google

★ 5

Smart Gym has been one of the best choices I've made. Great fitness classes and excellent trainers in a clean, complete gym that has encouraged and supported me to be in the best shape of my life. I highly recommend Smart Gym!

Source: Google

★ 5

Source: Google

★ 5

Incredibly clean and welcoming environment. My trainer Jose is great too! Getting the results that I’m looking for! Classes are a must too!

Source: Google

★ 5

Great environment and even better trainers!

Source: Google

★ 5

Im loving this gym. Never crowded, clean, and owner is super cool dude

Source: Google

★ 5

very clean & friendly people

Source: Google

★ 5

It is a great gym to go to, it is very secluded, and has great workout classes

Source: Google

★ 1

Not the friendliest staff and some trainers are arrogant!

Source: Google

★ 5

The staff is very friendly and willing to help you with questions, to teaching you how to use the equipment and how to use your form and get the best workout.

Source: Google

★ 1

I was very very unhappy with the service if you try an leave they will add on non sense charges to discontinue ur membership they will get u one way or a another most gyms u can email a letter an say u don’t want to be a member anymore but at smart gym u have to come in so they can charge ur credit card for leaving them one last time just horrible

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★ 5

Seriously this is the best decision I could have made! EVERYONE at this facility is amazing and will push you to succeed (even when you think you don't want to be pushed) lol. I have been motivated more in the past week than I ever have at any other gym!

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★ 5

Nice small Gym. Cheap! Nice Bathroom!

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★ 5

I love this gym. Everybody is encouraging, employee make you feel welcome and all the trainers a great. They will work with you to make sure you get the full benefits of a workout. The gym is clean and updated,

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★ 3

If you're looking for a gym where covid precautions are followed this isn't it. There are signs posted all around saying that masks are required yet even the trainers are walking around without one. I've been a member here for years but probably not much longer.

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★ 5

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★ 5

This gym is the perfect size and has everything you could need to get your sweat and or swole on

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★ 5

The best Gym in AZ.
Go see Jhon and his amazing team and sign up.

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★ 5

Awesome set up and love that its 24 hours

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★ 5

Great place with Great people

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★ 5

Johnny and Jose have literally changed my life! I came out of quarantine the heaviest I’ve ever been and thanks to these two I’ve lost close to 40 lbs in 5 months! Everyone here is super friendly, the gym is always clean, all the equipment is in top notch shape, and the XGT classes are a blast! I recommend this place to everyone I meet and always will 💪

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★ 5

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★ 5

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★ 5

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★ 5

Is the gym open yet from corona

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★ 5

i started my journey here in 2017 at almost 300lbs, i hit 200 with the help of the trainers and the awesome XGT class they have over there! the staff and people here are what kept me coming its great and I'm so glad i found this gym. I am now an avid lifter and trying to gain that weight back but in muscle ! Try the XGT classes if not its a great 24hr gym to have.

Source: Google

★ 5

This is one of the CLEANEST gym’s I've been to! The staff is friendly & helpful, they do a great job keeping everything stocked, clean, and equipment operational. You won't be disappointed!

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★ 5

Spoke wìth owner who was super cool, place was nice and very clean.

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★ 5

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★ 5

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★ 5

Amazing gym owner is a stud

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★ 5

XGT classes are so helpful! Really help me to get my day started.

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★ 5

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★ 1

Have been trying to cancel monthly service for 2 weeks now and no one can seem to able to help me. Even though they are closed they STILL continue to charge a monthly fee!!!

Source: Google

★ 1

Very shady place! I was told that they will remain open despite orders because all I had to do was purchase a key fob at an additional cost and so that in the event they were ordered to shut down and they weren't there anymore I could come and go as I please . Well 2 days after purchasing a membership and I have 0 access. They wont return my phone call or emails or texts. Its a scam to make a quick buck

Source: Google

★ 5

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★ 1

I didn't use the gym classes enough and when I went to downgrade my membership they let me know that I had just been billed that day my membership fee. I asked if they could rebill at the new rate they said no. I spoke to the ops manager and she was unwilling to help in any way shape or form and for this reason I give it a 1 star review.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

That's the best gym I've been to in years. I love working out there because I go at 6am every morning and am able to get in and out fast, not to busy. All the clients are very nice. Good group of people!!!

Source: Google

★ 2

The gym itself is fine, been going here for a couple years. However during the summers they cheap out on AC and its miserably hot inside. Telling the staff to turn it down every time is like pulling teeth. I even asked a few other staff members in the past and they said it was a little warm, agreeing with me, but whoever is in charge there on a given day is reluctant to actually make a comfortable setting for customers. Like, what the hell am I paying for? To work out in a sauna? Gonna be moving to another gym within a week.

Source: Google

★ 1

These guys are very shady!! I have had a very bad experience with them and so have my parents. They are not willing to help you out in any way and once they have signed you up they could care less about you. I never even signed a contract with them they just added me onto my mom's account and once my mom cancelled her account they created an account for me and kept charging me. Johnny the owner is very disrespectful and fake! He will tell you anything you want to hear to your face and act like your best friend just to get you to sign up but when it comes to helping you well forget about it. Please do not let him play his tricks on you.

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★ 3

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★ 5

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★ 5

Everyone is so kind and supportive, generous and encouraging. They truly care about their clients' welfare and improvement more than over-charging and making money. I'm so thankful I found Smart Gym!

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★ 5

Great equipment

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★ 5

Great

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★ 5

Great trainers and clean facility

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★ 5

Johnny and Noah are awesome trainers. Highly recommend

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★ 5

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★ 5

After two years of searching for a good gym, this is the best gym I've found in the area. Smart Gym has friendly staff, equipment that's clean and actually works, and Trainers that are knowledgeable. As a bonus, it's not overcrowded at all. I've been doing personal training, primarily with Jonnie, and after the first month, I had already made tremendous improvements. In the beginning he sat down with me and went over a diet and workout regimen that fit my needs and goals. Highly recommend for anyone looking for a new gym.

Source: Google

★ 5

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★ 5

Love it here! I hate gyms but seriously I love this gym. Great owners, supportive coaches.

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★ 5

Good equipment

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★ 5

Smart Gym has friendly and knowledgeable employees and good vibes all around. Johnny genuinely cares for his members and an absolute trooper to want to keep pushing me outside my limits no matter how much I whine. He definitely has the patience of a saint. The XGT classes are also amazing and challenging. They have a a lot of class times throughout the day and throughout the week. I thought it was intimidating at first but everyone there is so encouraging and Rachel is also an amazing trainer. All the workouts can be modified according to level and strength. Definitely try out XGT classes and a personal trainer, especially if you are new to working out. A PT’s guidance makes all the difference in the world.

Source: Google

★ 5

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★ 5

I’ve been going to Smart Gym for the past three months now and I’m very impressed with their facilities. Consistently clean gym, friendly staff, and state of the art equipment. Plus I like the XGT classes when I need an extra special burn! They are never too busy, so I can always grab the machines I need.

Source: Google

★ 1

I was thinking about signing up for the XGT program and they signed me up and put it into their computer but there was one paper that I had to fill out to confirm that I was actually going to sign up for XGT, but anyways that same day my boyfriend and I were thinking over it and we couldn't afford it and he went back and told an employee that we didn't want to do the XGT and they said they'll fix it (we told about five employees). So Tyler ( the employee that signed us up) called and texted several times asking why I didn't want to do the XGT and I kept declining him and I told him I didn't want to do it, an he said I won't get charged for it just try it (I never did), so that was December 20 2017. On January 16 2018 (my birthday) my boyfriend got a notification from his bank saying we got charged for the XGT ($60) so we called that same day asking why we got charged for it and they said they'll fix it and it's January 29 2018 and the money never went back on my boyfriend bank account we asked them several times about it and they said it will be fixed. I just hope this doesn't happened to anyone else and hope the moneys in my boyfriend account by tomorrow. just to let you know ( I never got the money back) I'm just so sad this actually happened you know.....

Source: Google

★ 5

Smart gym is amazing! I went in as someone without any specific goals as someone who hadn’t been to a gym in years- all I knew is I wanted to get active and be healthier. The staff at smart gym went above and beyond all of my expectations. During the free consultation they called smart start, not only did they help me learn where I was at in terms of my overall fitness, but they helped me set both short term and long term goals for myself. My trainer even went as far as giving me a nutrition plan and helping me find my BMI. The staff is very friendly, and encouraging- always willing to answer questions about certain moves or any dietary concerns.
The XGT class is super fun! The trainers leading it are high energy and extremely enthusiastic! The course is an hour of circuit training, stretching, cross fit, super sets, cardio- it’s different every time! The diversity of movements and styles really helps keep things interesting and engaging!
The gym is super well equipped with treadmills, stair masters, row machines, and all of the free weights and machines you could ask for. They even have self powered treadmills and bikes that make fat burning sprints really convenient and easy to work in to your lift routines.
Over all I’d have to say that as someone who was a bit nervous to start from scratch again after so many years, this has been the most positive gym experience I’ve had yet. The staff is incredible, the equipment is awesome, and it’s extremely clean. Highly recommended!

Source: Google

★ 5

It's a good gym.

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★ 5

great gym,always clean and xgt classes are the best.

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★ 1

Cancelled my membership almost immediately....

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★ 5

Great place to workout

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★ 5

New owner bought a second squat rack...5 star gym for sure now

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★ 5

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★ 5

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★ 3

Nice people

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★ 5

Great gym. Great staff. Clean and has everything one needs to be fit and sexy!

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★ 5

Very friendly and helpful staff .... nice array of machines and free weights

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★ 5

Great staff that is willing to help and a great place to workout.

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★ 5

I really like working out at this gym. The staff are all really friendly and the equipment is clean and brand new. It’s really well priced and the XGT classes are great.

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★ 5

Hands down the BEST gym around

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★ 5

Excellent gym. Please people, mind your own business when working out so we can all enjoy the gym
Thanks

Source: Google

★ 5

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★ 1

If you see this bad Reviews please don’t ignore them I look them up when I was looking for a gym and I choose to ignore them and I had the worse experience of my life with this Gym.
I sing a contract for 3 months of personal training session and they changed me for another month . $360.00 The trainer Larry never told me that I still have to give a cancellention notice or I will be charge again when I was singing the contract.
My understanding was I sign for 3 months why do I have to give them a notice when I only signed for 3 months. When I went to the gym and talked to the owner/manager was so rude so unprofessional and told me they will contact me first thing nex morning that never happened.
I have to call them myself but never got my money back.
This people are the worse and they will take your money without any hesitation.
Please don’t sing in with them.

Source: Google

★ 5

great staff, first gym that all the machines actually work

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★ 4

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★ 4

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★ 4

Love the gym and employees, hate the hours

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★ 5

Great gym, friendly and AWESOME staff, quick to handle any issues, would definitely recommend this gym! Wish they were open much later tho!

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★ 5

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★ 1

And guess what! Continuing on from my post above, I open my credit card bill this month, and THEY ARE STILL CHARGING MY CARD...unbelievable. Even after speaking with their rep. approximately 5 times, who said I was all done, and that she will correct the issue. Wow, just wow....

Source: Google

★ 5

UPDATE: 04/12/18
After posting this review I was contacted with in 24 hours to get this all st straighten out and I received a full refund. I am very pleased with the level of professionalism that I received and will take back the 1 star review. I really do love this gym and love the xgt classes. The coaches are wonderful as well, my favorite two are Brock and Steve, I highly recommend them and the class in general

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I really loved going to this gym it was fun and I learned a lot from their xgt class, but I had to cancel my membership in mid January since I had moved. I was told that I would be charged once more in February, but I am still being charged 40 dollars a month. I called to find out why this is happening, but after saying"I canceled my membership in January, but I am still being charged" the lady said "ugh" then immediately hung up the phone. I called back, but no one answered. This is very unprofessional.

Source: Google

★ 5

Nice gym and not too crowded. Thank you Ixthel for always being so friendly and helpful.

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★ 5

Smart Gym is an awesome place to workout especially when the staff is nice. Especially Ixthel, she is very helpful and super friendly. A personality like hers is genuine and welcoming. Thank you for making us all feel comfortable.

Source: Google

★ 1

I have had an incredibly bad experience at this gym. Let me start from the beginning. Was looking for a gym primarily for my wife. When I first came in I got the typical sales pitch, which I understand. Did not make a decision immediately, but returned a few days later and again met with Tyler, who first gave me a tour of the gym the previous visit. The "Deal" given to me by Tyler was a two for one, as I was so impressed with the class schedule that I wanted to join as well. He said, "He can do this just for me". Typical, you know how that goes. Anyway, it's explained to me that for the initiation fee it could be charged to my credit card, but for the membership, they would need a checking account or savings account number, along with the bank routing number. Immediately that sounded strange to me, but I went ahead and gave them the information a couple days later. Went against my instinct, as it seemed a bit shady. Should have went with my gut. Gave them a $5 initiation fee, along with the yearly one time fee of $40 on my credit card. I was told that once I give them my banking account number and routing number, there would be a pull of $79.99 per month. After the second month of membership, I see another $40 charge to my credit card, which again, was suppose to be a once per year fee. I tried to inquire about it, and no one had answers. Either the employees did not know, and always deferred back to Tyler or was told that they don't see that charge on the computer screen. Finally saw Tyler, and he said that he had "No time to help me right now, come back later." I asked when, what time, and he said "Later, or tomorrow, whenever". This is the type of unprofessional demeanor I saw from the beginning of my dealings with them. The following week I saw Tyler again, and he told me again something the effect that he doesn't have time to help me, he had to "check people in." Meanwhile there were other employees on hand to do simple check ins for members. Again, very unprofessional, disrespectful and you get the sense that once they sign you up, they don't care anymore. All about getting memberships/$$$ I guess. Very disrespectful, I can only imagine the amount of people they basically overcharge/fleece in this manner. Finally I had had enough, told them I wanted to cancel, they tried to talk me out of cancelling I said no. They said they could knock my membership down to $49.99 for two people per month, but at this point, I had received my third month of $40 per month charged on my credit card, on top of the $79.99 they were taking from my savings account. I was being double charged! Anyway, after canceling (which Tyler said he would "take care of for me"), I was told I have one more month to workout and then I'm done. Month goes by, and now I see the $49.99 pull from my account (which they offered me, and I said no to), AND $40 charged to my credit card. It was a nightmare, and took me all day to contact my credit card company and separate bank to explain the madness. Needless to say, they are super shady. It's a shame too, because they have a great facility, quality instructors, but are simply poorly managed. I am sure their are MANY people that don't check their monthly transactions on their credit cards/bank pulls, and are continuing to be taken advantage of by these guys. Shame. Next stop for me is the Better Business Bureau. Stay away folks....

Source: Google

★ 5

I recently visited Smart Gym in hopes to join but Unfortunately it was a little out of the way for me, although I didn't join I wanted to talk about the amazing experience I had while I was there. I had called and scheduled an appointment with Pearl I think her name was, and so just want to say if you are thinking of Joining Smart Gym definitely see her, she was so professional in explaining what the Gym offeres and all the equipment witch I have never seen before, I am a very closed off person and she asked me questions in a way I didn't feel like she just wanted to sell me a membership, she even had me crying and it is really hard for me to open up to anyone, I really needed that, last but not least I wanted to say even though I did not join I have gotten two text messages from her just telling me not to give up on my goals and letting me know Smart Gym is here for me if I ever need anything. Thank you so much Pearl. What a great employee.

Source: Google

★ 1

The place is cool and all but whenever you have a problem and tell them they say they will fix it but never do. I was charged for the xgt when we clearly told them no. I was charged for the xgt when we have told 3 different employees over a month and they still haven't fixed it. Even earlier this week I wanted to see what plan I had to my name and I was told to have the smart pass but when they decided to check they still had me under the xgt even after telling them for a month at least on six different occasions. Every time I go in to ask about the money they charged me or for anything they seem to just tell me anything to not deal with me. The gym is cool don't get me wrong but you have to be careful or they will take advantage of you is what I tell everyone I talk to who thinks about signing up for this gym.

Source: Google

★ 3

Nice, small, not crowded. The XGT class is awesome, and the coaches and trainers kick butt.
The general management is sub par. Concetta was too busy to even talk to me about an issue that only she could solve. The front desk manager and fitness manager tried to help me as much as they could, but the general manager couldn't be bothered with a lowly minion like me, I guess.
Overall, nice place, but very challenging if you need help or have issues (I've only had about 3 in the year and a half I was a member there)

Source: Google