★ 5

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★ 5

I learned some new thoughts and ideas to help me with my overall health

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★ 5

Great experience!! Anticipating next visit!!

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★ 5

My first section was wonderful!!

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★ 5

Very pleasant young man!!!

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★ 5

Awesome studio and staff. Rayleen is an amazing Flexologist and has helped me tremendously!

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★ 5

I had Taber stretch me and he was awesome!

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★ 5

Sebastian is amazing, Love this place.

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★ 5

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★ 5

Olivia is amazing!

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★ 5

Great customer service

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★ 5

The science is there. The humanity is great. The stretch is going to make you feel better. I sure feel better….. much better and healthier

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★ 5

I've been working with Sarah-Louise for about 2 months. She is exceptional in her ability to connect with her clients. Engaging. Listens and adjusts based on client needs and input.

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★ 5

Rayleen was awesome. She gave me some tips for an exercise to help my hip flexors.

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★ 5

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★ 5

Sarah was great, pleasant to talk to, and the stretch session was great

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★ 5

Awesome!

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★ 5

Competent and professional. Knows the right stretches!

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★ 5

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★ 5

Quentin does an awesome job stretching my body, it truly amazing how much movement you have even only stretching once a week. And it perfect for anyone who's had a knee replacement. I highly recommend Stretch Lab and Quentin!

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★ 5

Rayleen is a professional! She takes the time to understand your needs physical situation and constructs a stretch plan that addresses problem areas and regularly monitors process. It’s been really helpful for me as a golfer she’s hitting the right spots to keep me playing pain free!

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★ 5

I feel so much better since I have been coming here. Less pain, more mobility and range of motion! The employees really listen to you and tailor your session to your problem areas. I always LOVE seeing Sarah-Louise. She is one of the best.

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★ 5

Q is always a pleasure to work with. He asks great questions and tries to get to the heart of the needs for that session.

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★ 5

Rylee does a great job.

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★ 5

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★ 4

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★ 3

Stretchlab is awesome -> 5 stars - contract costs -> 1 star - beware of contract cost. I signed up for one month and got charged for another month. Basically if you are going to sign up, also cancel the same day. You need to cancel withing 30 or 31 days of joining.

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★ 1

Had a good experience initially, but when I went to cancel it ended up not going so well. Don’t sign any agreements. I verbally tried to cancel and got charged 2 more times after that for more than $500.

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★ 1

I signed up for a series of stretches, but I just couldn’t justify the cost. I gave them a 30 day notice that I would not be renewing. Did they cancel my membership? Absolutely not! They charged my card after giving them a 30 day notice. I texted the manager and this was his response.

“Hi Greg, you are 100% right. This should not have been charged. We apologize for this inconvenience. We will get you canceled and refunded immediately!”

They acknowledged the mistake and still did not refund my card. I had my CC company refund the money. And now I am getting nasty email weekly, saying that I owe them $201.00. I know not all stretch labs are owned by the same person, but I would not use this one, they have very shady business practices and apparently I am not the only person to have this issue.

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★ 2

BEWARE the contract they make you sign!! I gave them 30 days termination notice both via email and filling out their form at the studio (per the terms of the contract they make you sign) but they continued to bill me beyond the terms of our agreement and will not give me back the $179 they owe me. I followed up in person and was told it'd be refunded in 10 business days (nope) and via txt msg saying they would "look into it".

I gave 2 stars b/c the actual employees are decent at stretching you out, but ripping customers off even when they comply with termination terms that are designed to get an extra month out of you just sucks. Don't get scammed!

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★ 5

Kyle and Alicia are awsome.
My husband and I have been going for 6 weeks now. We feel so much better. We can't do what they can do by ourselves. They are very knowledgeable my hurt knee is great now. Our hips are have so much more flexibility. And we have not hurt.
We recommend this to everyone we know.

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★ 5

Kyle is amazing. The improvements in how my body feels have been incredible. So much so I have stopped seeing a chiropractor, simply because I haven’t felt this good and comfortable in years.

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★ 3

Three Stars: Friendly Staff, Frustrating Scheduling

The staff at stretch lab Mesa is friendly, professional, and stretches are good. This is a big plus! Unfortunately, scheduling appointments is a major pain point literally and frustrating every time.

The website and mobile app offer scheduling, which seems ideal. However, it appears the franchise hasn't integrated the app with their internal system. Never works. Ever. This means credits can't be used for app scheduling, and available appointment times are completely inaccurate. Finding a slot that works for me is like pulling teeth. Staff is constantly unavailable for scheduled appointments- can’t help if wonder the scheduling system is apart of the issue?

When I recently tried to offer feedback directly to the franchise owner, the staff was reluctant and they were unable to provide any explanation or information on when the app might be fixed. They suggested leaving a review instead.

While I appreciate the staff, the lack of scheduling flexibility and limited self-service options are a big drawback, especially considering new competitors are entering the market. Since they can’t address these issues and it’s a consistent unaddressed issue I'm likely to explore other stretch lab options next time.

I bought three months of stretching up front. Should have avoided the investment and try one time to try it out

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★ 5

I wasn't sure about going to a stretch lab but the staff here are great and made me feel very comfortable. Denae, my flexologist is awesome and really knows her stuff! I feel way more relaxed and limber after just a couple sessions. It's definitely worth checking out!

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★ 5

A fantastic concept and a great experience. Stretch is needed in your life! It is just as critical as normal fitness activity. The people were so nice and helpful. The session was custom to my needs and I will be back for sure. Membership all the way, affordable and needed!

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★ 5

A service I never thought I needed lol

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★ 5

I had no idea this place is about strengthening as much as stretching. I feel great! No pain anywhere and standing taller.

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★ 5

I had my first 50 min stretch today and I honestly had no idea how I was going to like it. I loved it! Lexi was great and I felt comfortable the whole time. My body feels so much better even after one time! I can’t wait to keep going back. Thank you!

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★ 5

It was a great experience, from beginning to end. Very professional and friendly staff.

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★ 5

Since I'm getting back into working out and boxing I have been looking for a place to help getting stretched out and it was worth it after my first visit I sighed up Kylee was amazing and the manager was a really cool guy. Definitely recommend

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★ 5

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★ 5

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★ 5

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★ 5

OMG.. my new favorite spot! Alicia is amazing at her job! I went from walking with a lump and pain high to almost zero pain and no limp ! Thank you so much!!

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★ 5

I’ve been visiting Stretch Lab for about 3 months now. Everyone is friendly and knowledgeable. Great text reminders on appointments too. I’m more in tune with my body and working points. There are stretches I practice to keep improving to my next visit. I feel lighter and range of motion is so much better. The clicking I had before is almost gone. I love the different tools used to get the blood flowing, helping those muscles work better. Thank you Stretch Lab, 1940 S Val Vista Dr., Mesa ! Great location !! Awesome people!!

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★ 5

Friendly people, willing to work with you. Kylee is awesome & supportive. My flexibility has improved in short time with her assistance. Good people.

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★ 5

Super friendly stuff, always clean environments and helping hands and staff. It's really helped alleviate all of my tightness and sore muscles. As a former collegiate athlete it's been helpful to have someone hit the spots that you have never really been able to without an assistant hand.

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★ 5

I've been bringing my 9 year old son to stretch lab for about a month and have been so happy with the customer service and treatment he's gotten there! He's seen both Jake and Anthony who are equally fantastic. My athletic kid is feeling and moving so much better already!

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★ 5

I love going to StretchLab. As a former dancer, I’m already really flexible but I’ve got tightness in some areas where it really helps to have someone else stretch you. Kylee is amazing and knows how far to push me to increase my flexibility even more. I’ve gone to Anthony as well and he really helped ease my neck tension after sitting at the computer all day. I highly recommend going to StretchLab on a regular basis to keep your body feeling good.

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★ 5

My place of relaxation, better than a massage. Go relax, and enjoy. Everyone I worked with there is amazing!

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★ 5

I've been going to this facility for a few months and have really felt improvement in my flexibility and an increase in my strength. My trainer Alicia is top-notched and professional and knowledgeable. I recommend going to visit her and this StretchLab in Mesa.

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★ 5

I was impressed with the professionalism and kindness of Alicia. She made me feel comfortable during my session and made me feel she was truly concerned with my needs.

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★ 5

We went to this location for the first time today. I have to say that my 1st impression was not good. An employee was standing outside the establishment vapeing. Not a professional thing to see at a place that is health oriented. She was at the front desk. During our 45 minutes she went out 2 more times to vape.
Lucky we got Anthony for our session. He was personable, knowledgeable, and professional. He is the reason I'm giving 5 stars. We'll be back, but I hope everyone learns to be as professional as Anthony.

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★ 5

I have had an issue with my leg for years. I've been to a chiropractor, myopractor and massage therapist but have not found relief from them like I have at Stretchlab. I was reluctant at first but so glad I went. They listened to my complaints and addressed them. They are professional and know what they're doing.

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★ 5

Working a sit down 9 - 5 this gave me the relief my lower back was looking for. Highly recommended!! Professional staff and made me welcome!!

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★ 5

Amazing people great service anytime you need stretched or realigned Rico or Alicia will be there just for that highly knowledgeable and very professional people

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★ 5

I think the studio great !! It’s very inviting and calming…and I absolutely love my weekly 25 minute sessions ❤️!!

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★ 5

Love this place! What an amazing concept & something this old athlete needs! Great, professional staff!

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★ 5

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★ 5

I heard so much about StretchLab. Tried it! Loved it!! Shoutout to the Mesa Az StretchLab. What a great place, great atmosphere! Friendly and professional staff! Cant wait for my next Stretch!

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★ 5

I would highly recommend StretchLab; this has been a game changer for me; 50 minutes weekly has relieved those first thing in the morning aches and pains. The studio is so clean and the flexologists are energetic and knowledgeable.

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★ 5

Awesome experience, very knowledgeable! Already booked my next stretch!

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★ 5

Highly recommend StretchLab Mesa! Extremely thoughtful owner who truly cares about her members and employees! The studio is clean, inviting and friendly. If you're looking to start moving more freely, StretchLab Mesa is for you!!!

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★ 5

Alicia is a great flexologist! She has been educating me as she is stretching me and the sessions have significantly helped my lower back pain. My increased range of motion has also helped my golf game. I highly recommend Stretch Lab!

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★ 5

Anthony is a great flex.. he knows his stuff! With each session I am benefiting from improved flexibility and relief of imbalance in my posture. The sessions have relieved the pain in my back and hip flexors. Best membership I have ever bought. Highly recommend!!

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★ 1

Not a fan of the owner. Didn’t feel very welcoming.

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★ 5

Rico was wonderful! His knowledge of anatomy and kinesiology were exactly as I would expect for someone stretching me and advising on mobility. Just the right amount of education about what was happening while getting my first stretch! Very happy I found this studio. I felt zero pain and I do feel like it helped my problem areas! StretchLab Mesa is clean and inviting. To say the least ... I will be back!

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★ 1

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★ 5

This was my first experience with any sort of stretch facility and I would 100% recommend this place. I will definitely be going back. I’ve been having some lower back pain and left hamstring pain and I left feeling so relieved. I highly recommend Chevas if you go to this location.

Source: Google