★ 1

We were excited to find a gym close to home in the Troon area and initially loved the facility — it was clean, well-equipped, and had everything we needed. Unfortunately, we ended up canceling our membership due to repeated issues with management. We were frequently contacted about key card problems, often with assumptions made on their end without clear communication.

As residents of Troon, we always try to support local small businesses, but we were disappointed in the overall customer service experience. We hope to see improvements in how members are treated, as the facility itself has great potential.

Source: Google

★ 5

My family has worked out at this gym for almost 2 years. Very friendly and knowledgeable staff.

Source: Google

★ 1

So we joined this gym because of the close proximity to our home. Soon after we joined, we inquired about a personal trainer and fortunately they were able to introduce a fabulous individual who was very professional, knowledgeable and worked us into his schedule in the early evening. We trained with him for a few months until he was suddenly not employed any longer. When we inquired about our prepayment for the personal trainer options, the manager informed us that they were unable to refund us our prepayment (hundreds of dollars) because there are other trainers however no one there trains at our needed time. That said, there is STILL push back from the manager and she is delaying our refund even longer by saying that she NOW needs to hear from the owner regarding our refund. We were in the gym this past week and notice that there are at least 4 (still) broken machines and a broken water fountain. We wish that there is another gym close to us in Troon. If this is how the new owner treats his clients, do yourself a favor and find another gym! I spoke with other members who feel the same way that the quality of the gym is definitely heading in the wrong direction and if you need to deal with the manager asking for a refund, good luck with that! We’re going to contact a lawyer and consider small claims court! Pitiful that it’s gotten to this point!

UPDATE

As of 9/5/24, our family membership was terminated by of all people, a paying member named Glen. Yes, the manager and owner couldn’t come in to explain the reasoning for our termination. Shelly the manager did call Allie the desk clerk who was nice enough to let me speak to the manager. When I inquired as to the sudden decision, Shelly informed me that they were upset that “I was BASHING” the gym. She obviously is ignorant to what exactly a Google review is intended for achieving. This is evident since management never addressed any Google reviews thus they accept the criticism from multiple previous members.
She informed me that I was refunded for my 4 (expensive) personal trainer sessions. I let her know that it was actually 6 sessions however she informed me that she spoke earlier in the day to Luke our personal trainer, who’s employment at Freedom Fitness was terminated, and that she informed him that they were paying him for the 2 sessions that he trained us via zoom. I then spoke with Luke personally who informed me that lie #1 he never spoke with Shelly and lie #2 he was only paid for 1 training session.

Our family is so happy to have moved to a different gym which has NO broken equipment, super clean, working water fountains, management who are honest and helpful, cheaper membership and personal training with multiple locations close to the Troon location. Do yourself a favor and LEAVE freedom fitness or their rebranded “the gym az”, enjoy the same 24 hour access (which Shelly informed me is being discontinued with their new location), less expensive with more locations and finally train in a much better atmosphere free of the drama that unfortunately freedom fitness/the gym az management can’t seem to avoid.

Source: Google

★ 1

They were extremely rude when I tried to cancel my membership, and kept saying it was my fault that I had to pay an extra month worth of fees. I was only using the gym for the summer, and I had told them when signing up that I will be cancelling in august. They then proceeded to charge me for the month of august. I called them multiple times during their staffed hours and was given no response. I sent an email and was met by a rude phone call where the manager told me that it was my fault for not telling them even though I did. I was extremely disappointed in the way they handled this situation.

Source: Google

★ 5

Great place for growing mind n muscles. Terry Jones- incredible lead trainer who walks the talk every day - and designs next level workouts for ready now clients.

Source: Google

★ 5

Luke made the membership process simple and efficient from the phone to the check-in counter. Everyone is very welcoming here.

Source: Google

★ 5

Clean, not crowded, plenty of equipment & weights and the staff are nice/professional. Highly recommend.

Source: Google

★ 1

They keep charging me even though I canceled my subscription. I have the email that I was told to send, yet they charge me every month. I can't get a hold of anyone to fix this. I'll be going to my credit card company soon.

Source: Google

★ 5

Great gym. Clean with pretty much all the equipment you would need. It’s a little tight overall so might feel crowded when busy but if you’re a member can access anytime. I pop into town once or twice a year to stay with my father in law and end up getting the week long membership. It’s a little bit of a pain as you have to go during their operating hours but the hours are usually good so awesome option if you’re just in town for a few days. Highly recommend.

Source: Google

★ 3

I have never been to this gym, but I just want to say that people really read reviews! I live way out in the almost Rio Verde area of Scottsdale and would like a small place that is as close as possible. That would be you! However, knowing that I will have a hard time canceling my membership if I should suddenly (well, it didn't even sound that sudden) move or have to fight for equipment is disheartening. It definitely sounds like the "it" place for teenage lifters. That's not me! Is it worth coming by to be convinced otherwise?

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 3

This gym is convenient, but having staffing problems. Terri, the trainer there is unapproachable. She really has an attitude. The yoga classes are very good. Both Kathy and Geri are dedicated and kind.

New trainer, Richie on board. Good luck!

Source: Google

★ 2

For how much I pay per month i expect the equipment to be fixed when broken and resistant bands to be replaced when ripped. A lot of the equipment is great but can tell the staff/ owners do not replace broken nobs on benches etc.. biggest down fall for me is the grouchy old folks that have no gym etiquette
And take up 5 different equipment at the same time and gets salty when you use one LOL.

Source: Google

★ 1

Had no problem with this gym until I tried to cancel my membership. My husband and I were moving to a different state for his job, so I had to cancel. The gym requires you to give them notice of cancelation a few weeks in advance of your billing period. I was well aware of this when I signed the contract for membership. My husband and I were leaving AZ May 1st so April 1st I told one of the guys at the front desk I needed to cancel and he said he would take care of it. We were then billed for the month of May. So, I called and they said they would look into it and get back to me. After being charged AGAIN for June, I let them know FOR THE 3RD TIME that I was trying to cancel and believe they finally cancelled my membership. However, they will not refund me my $200 that they do not deserve.

Disappointed.

Source: Google

★ 5

Source: Google

★ 5

It is a great place to work out with very friendly and helpful staff

Source: Google

★ 5

We’ve been going to this gym for over 7 years. It’s a great small gym with the equipment one would need, fantastic classes with excellent trainers. Friendly staff and people. Highly recommend

Source: Google

★ 4

The staff are great. The gym is a little small but it has good equipment.

Source: Google

★ 4

Friendly & Professional - nice place to workout

Source: Google

★ 5

Best trainers is group exercise instructors!

Source: Google

★ 5

I love this little gym tucked away at the base of Pinncale Peak! Lots of equipment, never crowded. 24-hour access.

Source: Google

★ 5

LOVE this gym. After owning a gym for 15 years, I am very particular and set in my ways when it comes to the size of a gym (I don't like big box gyms), cleanliness, and friendliness of the staff. So when we came upon Freedom, I loved that it is privately owned and not a corporate franchise. At Freedom, it feels like a family... the staff and trainers are all very friendly and make it a point to go out of their way to say hello and call you by your name. Another great BONUS is that there is a wonderful variety of classes for all fitness levels. We love the Tuesday, Thursday, and Saturday spin classes. I highly recommend this gym to anyone, from beginners to advanced. They have everything you need at Freedom and are open 24/7!

Source: Google

★ 5

My gym and I love it

Source: Google

★ 5

Source: Google

★ 4

Very Clean, has everything you need and more. Great place to workout.

Source: Google

★ 5

We moved to the area 3 years ago and Freedom Fitness was recommended to us by our neighbors. There have been a lot of recent upgrades, and more are in the planning stages. The classes are geared towards all...any age...any fitness level. All class instructors and trainers are professional and work with you for the goals you want to reach. The staff is always pleasant and greet you with a smile!

Source: Google

★ 5

Great staff, very friendly and helpful. The place is clean, and all the machines are always in working order. It is our neighborhood hangout !

Source: Google

★ 5

As a fellow lifter, i do strongly appreciate this gym, I love it so much. I lift on weekdays right after school and I just love coming here. In all honesty, I feel like freedom fitness is like another home welcoming me in each time i show up. I love all the staff and trainers who work there. The music is great and I just jam out every time i lift. There is also a lot of great people there who respect the gym just as much as I do. I feel like this gym is just perfect for me and it will set me up for my first bodybuilding show when i turn 19.

-Chandler Thomas

Source: Google

★ 5

Source: Google

★ 5

This is a great gym. Kind of pricy, but worth it.

Source: Google

★ 5

Great gym, friendly staff. Always clean, and available equipment. Great experience.

Source: Google

★ 5

Right from the time I walked into Freedom Fitness I knew I was going to like it. The space was smart and the equipment was very high end and all in working order. The owners have done a great job placing focus on the quality of equipment, the cleanliness of the gym and locker rooms (although I can only speak for the men's locker room I have heard the woman's locker room is just as clean) as well as the consistency of schedules for gym hours and class offerings.

I have been training at gyms along the west coast for the better part of 30 years and Freedom Fitness is one of the best gyms to which I've been a member. My membership to Freedom Fitness just reached 7 years of age this last February.

Source: Google

★ 5

Nicest facility I've been to in North Scottsdale! Beautiful, scenic location with a great view of Pinnacle Peak Mountain. On top of having a variety of free weights, workout and cardio machines, it is very peaceful, never over-crowded, and cleaner than anywhere else. They have great classes with the nicest instructors including yoga, spinning, and pilates. The staff is friendly and treat you like family. You wont be disappointed!

Source: Google

★ 5

Best gym in the Area! Very clean-great equipment-awesome trainers-a variety of classes-friendly staff! Great All Around Facility! Two Thumbs Up! Plus they offer a 10 day FREE trial!

Source: Google