★ 1

Absolutely unprofessional front desk. Rude employees that work here, overpriced and run down!

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★ 1

Horrible experience!! They did nothing to help a situation problem I had with someone ... Very uncomfortable

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★ 5

Welcoming atmosphere, wide range of exercise classes, activities for kids AND seniors, and TONS of training machines. Best community gym ever.

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★ 5

We were there for an all day work conference! Great facilities and staff!

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★ 1

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★ 5

Nice place for kids to exercise and have fun. Also great pool and gym. Very safe place too.

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★ 4

Basketball tournament. Nice inside courts, plus a snacks bar! Easy parking...

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★ 5

I love this place as a mom of 4 boys, keeps my boys active and busy

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★ 5

Was there for my grandson's basketball game. Very clean, well air conditioned facility.

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★ 5

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★ 5

This is a really nice place
I went in to see my grandson play basketball.
It was very clean and beautiful

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★ 5

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★ 5

I was there to see classical guitar concert. It was great small auditorium suitable for the event.

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★ 5

The Kroc Center Is not only a great place but great for the community and neighborhood. Thank you Salvation Army for being a safe haven for The community or most importantly, the children.

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★ 5

I love this place, it has sooooo many different activities to choose from, you will something that fits you as a person and your schedule. It's a great environment for seniors and childrens.

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★ 5

This is a very well run community center with an auditorium.

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★ 5

I had such a wonderful time at the family event! The customer service was top-notch, and the staff was so warm and welcoming to our family. Plus, everything was spotless and in great condition.

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★ 4

This is a nice and friendly atmosphere to work out at never overcrowded and comes with a swimming pool and jacuzzi

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★ 5

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★ 4

I've been to a couple of events in the auditorium. The acoustics are good, and the staff are helpful. It is a smaller venue with limited parking, so you might want to arrive early if the artist you are seeing is popular.

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★ 5

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★ 5

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★ 5

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★ 5

Nice place

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★ 5

El ambiente es bueno y son muy amables todo el personal

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★ 5

A bit expensive but very nice if you want to swim indoors.

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★ 5

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★ 4

Clean pools, indoor and outdoor feel. Good for small gatheringbot kids party.

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★ 5

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★ 5

Love the activities, classes and camps they offer for kids! It's affordable and convenient.

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★ 5

Great gym! Really family friendly atmosphere being a church and rec center. Really enjoy the fitness center and track. Haven't been here in a long time but plan to return soon! Staff is absolutely exceptional and goes above and beyond!:) the staff is incredibly professional and amazing they go above and beyond to make sure everyone has the perfect experience 💜❤️💜

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★ 5

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★ 5

Love it here

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

It is a really nice and fun place for kids and adults!

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★ 5

Love it, get the membership and you'll be at the water park everyday

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★ 5

Loved the pool, waterside and the kiddies area everything very well set up. There's a lot of safe guards and restrooms were very close to pool.

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★ 5

🌊 Best $30 We’ve Ever Spent—Pure Joy for All Ages! 💦

My wife, our two-year-old, and I visited the aquatic center for the first time today—and WOW. We ended up staying nearly 3 hours and could’ve easily spent the whole day. From the moment we arrived around 10:30, it was non-stop fun. The water features kicked in at 11, and let me tell you—there’s no escaping the splash zone! 😂 If you’re trying to keep your hair dry, forget it. You’re getting soaked, and you’re going to love every second of it.

We must’ve floated around the lazy river a dozen times (I lost count), and that giant bucket that dumps water? Total crowd-pleaser. Even as adults, my wife and I were laughing, playing, and getting just as wild as the kids—running through sprinklers, firing water guns, and sliding like we were 10 again. Our toddler was in heaven, and honestly, so were we.

🎟️ Just $15 per adult—$30 total—and worth every single penny. There’s so much to do, and the atmosphere is pure joy. If you’re looking for a place to let loose, bond with your family, and feel like a kid again, this is it. 10/10, no question.

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★ 5

We just used the pool area, but they have lots more stuff to do. Everything is nice and clean. Loved the pool and the little lazy river they have. It's great for small and big kids.

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★ 5

Best place

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★ 2

Customer service..... I was holding off making the review, hoping I'll forget about it. Last Sunday 7/20 @ 3pm I took my 3 boys (3, 5, and 8). The pool and facility itself was great. They were out of kid life jackets. I understand they walk away and it was busy, So I went ahead and used the larger life jackets. I just tightened the straps as tight as they could go on my children . While doing so I was approached by a lifeguard who asked their ages and proceeded to tell me were they could go. I was fine with that part she's a teen working her post doing her job. Even though I planned on putting everyone in the kiddie area being out numbered 3:1. What I didn't appreciate was her attitude and demeanor at the end of the conversation. She stated my oldest (8) couldn't get in because his life jacket was on wrong. I replied ok could you help me fix it. Her response was "you figure it out" with an eye roll and snicker. First, I believe if you shouldn't address a problem without a solution. Also like I told the Lead lifeguard on duty. If she didn't know how she could've simply said, I dont know how or if its against policy her reply should've been its against our policy. The Lead on duty seemed receptive of my complaint and was polite. However I dont believe it went anywhere else. Im not expecting the little girl to loose her job but she does need more customer service training before dealing with people. Im 40yrs not 17 nor one of her peers. Ive supported the Krock for yrs even during covid and didn't even go. I've been a member of the community my entire life and if people dont want to be bothered send them somewhere else.

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★ 5

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★ 1

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★ 5

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★ 5

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★ 4

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★ 5

Love this place. Love to spend time swimming with my grandbabies

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★ 5

The kids like the indoor water park and outdoor splash pad, I pay daily pass id probably be better to become a member.

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★ 5

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★ 5

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★ 5

My kids have been going to the grocery center for years! The crew back in 2015- 2021 was awesome! I was able to have my kids participate in flqg football, soccer, basketball,cheer! Not to mention all the holiday festivities! I was able to volunteer to be close to my kids. They also have summer camp, day care, game room, rock climbing and an indoor pool! This place deserves more than 5 stars!

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★ 5

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★ 3

Great place with a lot of things to do. Horrible girls for customer service. I signed up online, thinking my daughter didn’t need a pass.

I came in to upgrade, and the lady at the front desk was too cool for school and couldn’t be bothered with simple customer service things like eye contact or presence.

Then, we checked out the game room and that was super fun. Video games, ping pong table, nice TVs. Then we went swimming and apparently my daughter chose to swim in the “swim group” section she wasn’t supposed to.

The lifeguard (another girl too cool to speak up in the loud pool area, rolling her eyes when I asked her to speak up) asked her to move, which was fine, but they expect you to know the rules and are extremely rude when you ask for clarification on what they’re talking about.

Also, super super crowded in the evening. We’ll try mornings next.

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★ 3

Such a cool place, but be aware that if your kid is 6 or under, they won’t be able to swim without an adult. No option for swim test, to swim with a life jacket, or do the water playground that is there. I did see plenty of smaller kids without a parent in arms reach, so not sure how they decide who to enforce that rule on. I know it’s their policy, and my fault for not knowing, but a huge bummer for my 5 year old who was so excited to swim, and I didn’t bring my swimsuit. Just want other parents to be aware.

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★ 5

Highly recommend! This is an affordable place to entertain the kiddos! I totally wish they had a facility on my side of town. The city of Buckeye definitely needs something like this! I would go more often if it wasn't so far from us.

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★ 5

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★ 5

We attended the Nick and Kelly Heart Event at the Kroc Center hosted by Phoenix Childrens Hospital, and I just want to say how grateful I am that they put this together. After my daughter’s fourth open-heart surgery, finding a place like the Kroc Center — welcoming, fun, and full of activities for kids — meant the world to us. It was an awesome event, and the heart behind it truly showed. Thank you for making families like ours feel seen and supported.

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★ 5

Great bargain to escape the heat of the summer. Very hospitable. Only drawback was the game room during summer camp....lots of drama and disorder.

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★ 5

Great service. More parking space

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★ 5

Excelente

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★ 5

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★ 5

I brought my gbabies and was able to watch them engage in the water. They had a great time.

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★ 5

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★ 5

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★ 5

The indoor pool is great. We arrived later in the day so didn't have a chance to visit the rest of the facility but it is a big place. I seen a library, an outdoor splash pad, indoor gym, and a arts and catfish crafts area.
You pay a fee for the day which covers access to the whole facility.
Our family of 5 visited for a total of $69.
The pool has a big slide our 8 year old was able to enjoy and a rock wall.
Outdoor splash pad, library
Very friendly family atmosphere.

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★ 5

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★ 5

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★ 5

Love this place!

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★ 5

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★ 5

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★ 5

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★ 5

We just moved here and since my daughter is out of school I wanted to find something fun to do for the summer. This place does not disappoint! Pool was warm and fun for the whole family. Splash pad was refreshing. There's a gaming room with several pcs if you are interested in a membership it's all access

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★ 4

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★ 5

I’m a a retired Sr. Citizen who found purpose in my life again by joining the Silver Sneaker's activities at the KROC. Socializing with people again has kept me from staying at home doing nothing. I have chronic medical conditions and the exercise classes, exercise equipment have made my mobility and balance stronger!! I had no idea there was a place to get together, have coffee, celebrate birthdays, and just have great fellowship. My Drs are pleased I am exercising and socializing. It is so very good physically and emotionally. The poor front desk staff are wonderful, even when an elderly person is cranky and having a bad day. We have to make sure that we who enter the community center need to work on our own attitudes . Thank God for the KROC center!! They give more to us than we deserve!! Margo M

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★ 5

This place is amazing. Parking across the street and plenty of space for seating. Clean and well kept.

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★ 5

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★ 5

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★ 2

Signed up for swimming lessons for my 2 yr old here. The water here is way too cold for the little one's. I watched several toddlers for the whole lesson and there lips even started to turn purple. They looked very discouraged to even do anything because they were shivering. Also they seemed to be short on supplies for the class there was always a family or two left with out something.

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★ 5

It was my Granddaughters first time playing Basketball 🏀 She really learned a lot. great job Coach.👏

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★ 4

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★ 5

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★ 4

What a delightful surprise. The location is not the best. The venue is beautiful with excellent sound and visuals.

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★ 5

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★ 5

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★ 5

Muy buenas instalaciones

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★ 5

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★ 5

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★ 5

Love this place

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★ 4

It was okay, my son likes it though

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★ 1

Should be aware that they are open but not the pool even though that in the main picture so it assumes the pool is open during open hours

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★ 5

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★ 5

Huge place with lots of things for kids to do. Our kids had an amazing time at the pool here. We stayed til the place closed.

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★ 5

Great people with great service.

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★ 5

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★ 4

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★ 5

Great place to work out and swim at

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★ 5

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★ 5

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★ 5

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★ 5

I enjoy spending time with my kids at the Salvation Army's Kroc center. I like how they're are so many things to do there. My kids love the indoor pool.

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★ 1

Honestly, I’m really disappointed with how things are run here. The payment system is a complete mess, and the staff at the front desk are rude and inconsistent. They pick and choose who they want to charge—I saw plenty of kids come in without issue, but my child was stopped multiple times until I paid. It felt targeted and unfair.

To make matters worse, they charge $15 per person just to enter. That’s outrageous, especially in times like these when families are already struggling financially. This is supposed to be a community-centered space, but instead, it feels like they’re taking advantage.

When someone brought up the issues with the payment system and the CashApp not working, the owner’s response was literally, “I don’t know what to tell you guys.” No accountability, no help—just attitude. And to top it off, they don’t even take card payments. It’s just unprofessional all around. Do better.

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★ 1

The pool was closed for maintenance, so grandkids were pretty disappointed after we drove from Mesa.

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★ 5

Love this facility! It's well kept, the staff is great and all the classes are good. The indoor track is excellent, along with the lazy river.

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★ 5

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★ 1

I have been trying to get a hold of the Arts, Education, and Camp Manager and have had no luck since the start of last week on Monday. I have left over 5 voicemails… It seems as if the staff in the front office don’t know what they’re doing. The phone is constantly ringing and no one was picking up the phone while I was there. I was given a PERSONAL EMAIL in error to send income documents (confirmed by manager). I strongly believe they need new management.

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★ 5

This place is amazing. I took my grandkids, we had 7 people in our group the total for entry 89.00. The kids swam, rock claimed, played in the game room, and just ran around and had fun all day. The building is clean, the restrooms are clean, The employees are always helpful and accommodating. Thank you for having my family we had a great time. I would definitely recommend.

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★ 5

They have so much for kids and family here. Staff are great. Their website is easy to use and easy to enroll your kids, yourself, or family for classes.

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★ 5

The facility is huge. Perfect place for the whole family

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★ 2

I’ve donated to the Salvation Army for years. But shopping at this location is not always a good experience. While I appreciate the variety and amount of clothing options for women and men, the racks are WAY over packed. It’s hard to look at anything cause it’s so packed. Household items are limited and next to no baby/toddler clothes. It looks like they are doing the bins now too, but not a great setup especially with the giant chain link fence surrounding it. Also, employees are not polite at all and most of the time actually quite rude. Not a horrible thrift store, but not great.

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★ 5

My daughter has taken many different classes from swim to ballet & has even gone to camp with The Kroc - we love it & will continue to come here!!

Update: It's been 2 years since my original review and we STILL come here, only now my daughter is in volleyball. My neice who is only 3 just finished Kroc Tots and she loved it! I would recommend The Kroc Center to anyone!

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★ 5

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★ 5

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★ 5

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★ 4

Muy bonitas instalaciones, con amplio estacionamiento, baños limpios y áreas cuidadas, muy padre!

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★ 5

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★ 5

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★ 2

very unfriendly staff, wouldn’t recommend this place for a event

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★ 5

Outstanding location

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★ 5

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★ 5

Nice facility for an underserved community and much needed!

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★ 5

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★ 5

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★ 5

Our family loves the Kroc center! I love the fitness center, the variety of classes offered for the kids, and the super clean facility. The staff is always so friendly and welcoming.
If there is something to suggest is a separate parking for members during sports or other events going on. I understand that sports and other events rent out the space, but then it is really difficult for paying members to find parking. Other than those isolated events, the Kroc center continues to be amazing!!!

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★ 5

Great place for most sports style/ recreational activities.

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★ 5

An awesome place to exercise, meet people and have fun.

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★ 5

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★ 5

The Kroc Center is an awesome place! The workers there are courteous and friendly. Very neat & organized place. Thank you, Sonya Chavez, for the warm experience

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★ 5

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★ 5

Grt for basketball

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★ 5

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★ 5

My family and I love this place !

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★ 5

This place is great every time I come for different occasions it always well organized n friendly staff at all times .thanks

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★ 5

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★ 5

Great facilities

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★ 5

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★ 4

Bonito lugar

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★ 5

FUN FUN FUN

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★ 5

This place is amazing!!! We’ve been members for 2 years now, we love all the programs they have for the kids!

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★ 5

Wonderful facility plenty of parking. Very clean in the tournament they have a small concession stand which is nice but it was short-handed and he was very busy but did a very good job. But they didn't leave him any change. But kudos he did a great job. Whoever was working on on November 2nd.

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★ 5

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★ 1

Imagine coming to the 'Salvation Army' and being told you have to pay $15 bucks just to get in. I only wanted to hang out at the front tables, and get a little 'heat relief' for me and my Yorkie (for LITERALLY 15-30 minutes). I was told no, and that no manager was there to talk to, and then mocked as I was leaving. Yes, it was 10am and more workers than customers, just sitting around. Yes, the 'non-profit Salvation Army' is demanding people pay $15 just to sit in the lobby for 15 minutes. Time for some change and compassion from a so-called 'humane' organization. I turned around and walked out.

Not one other employee even stepped up to say, 'Yeah, they can just go sit for 15 minutes, no big deal.' Terrible experience, for something that literally meant nothing, to anybody.... over $15!! After reading other reviews, be warned about employees with no normal concept of discretion or compassion.

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★ 5

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★ 5

I took my 1 and 2 year old swimming at The Kroc Center last weekend. The place altogether is awesome!! So big, so much to do and staff was super friendly!! The water in the indoor pool was colder than I expected and was a little uncomfortable but my 2 year old didn't let it stop him from having a blast. Grandma and I even took a ride down the 3 story high enclosed slide. We both laughed like kids!! I can't wait to return, with or without my children. Lol

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★ 5

My kids and I loved the pool area. They had fun. The place is huge lol

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★ 5

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★ 5

I visited this center for a presentation. This is one of the nicest, beautifully designed and well kept places in Phoenix. If you are looking for a space for your production I highly recommend you check them out

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★ 1

Stuff is always broken. Pool is randomly closed a lot.

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★ 5

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★ 5

Excellent facilities & Staff. The Salvation Army Church at the KROC is Outstanding! CAPTAIN DUSTY & CAPTAIN CAROLYN are so nice, friendly and very welcoming. This is a must visit & enroll in gym membership and enjoy all the fun activities!

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★ 4

Location: 3/5
Cleanliness: 5/5
Rooms for recreation: 3/5

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★ 5

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★ 1

The aquatics hours are false. The pool is very often closed. They call it an "annual cleaning" a lot. Like for example the pool was closes all Easter weekend, although it is not listed as so on the website. You basically have to call ahead anytime you want to swim. Also, anytime you want to go play basketball, there will be a tournament or event going on so you won't get to play. They have never set up a small hoop for my daughter when I asked. One more thing, the birthday party scheme is really lame. They offer a "party planner" but she is more of a buzzkill than anything. She doesn't attempt to make birthday parties any more fun, is just there to enforce rules on your kids. The lifeguards have no customer service training in general and arbitrarily enforce rules. O yea, and people have to be 12 years old to use the hot tub. Don't get a membership. Even though the prices for one entry are ridiculous, you will save money in the long run because you won't want to go back more than a few times. Once you get to know the workers and policies this places loses its appeal very quickly.

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★ 5

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★ 5

This place is the best! I was absolutely in love with their water slide!

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★ 5

New building, last time I seen it was 1977

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★ 5

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★ 5

Loved everything but the water in the pool is too cold

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★ 4

I think the splash pad would benefit with shade. I get it's summer but, Arizona summer needs shade.

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★ 5

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★ 5

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★ 5

Great place for kids and family

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★ 5

This is a beautiful location absolutely beautiful

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★ 5

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★ 1

I cancelled my account but they lost the form and charged me 91 and will not reimburse it.

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★ 5

Good for time with kids

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★ 5

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★ 2

They have a nice 200m track indoors, perfect for walking or running in the summer time. Unfortunately they often release the summer camp children to run wild up there, which is good practice for hurdles as you have to jump over them. Additionally, there are often people standing in the middle of the track lanes instead of off to the side, having a conversation. The staff don’t really do anything when you bring it up.

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★ 5

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★ 5

The kids loved the pool

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★ 5

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★ 2

Way too busy for us there was so many people my kids could hardly swim. In the video I took a little after they opened it wasn’t to bad but within that first hour that place had so many families . Just people everywhere l, too crowded it’s overwhelming. My 7 year old son was even asking to leave.

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★ 5

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★ 5

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★ 5

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★ 5

Very Fun Clean and most importantly SAFE and have great tournaments...and activities...❤❤❤💃💃💃...

Ok that was three years ago this place is the pits nasty dirty filthy and some of the front staff are rude ...I paid $150... For my grand kids to swim and $15/for me to stand because there was no place to sit there was food on the floor patrons wearing shoes life guards with tennis shoes and crocs and socks on the outside was dirty this place was the pit! There was over 130 people swimming and capacity is 400 where in the heck will 400 fit ...this is a shame I will never go back there ...Roosevelt Swim is free ..however outdoors but least it won't be NASTY and DIRTY!

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★ 5

Simplemente extraordinario

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★ 5

Great! Salvation Army, Ray & Joan Kroc Center Phoenix, Performing Arts Center

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★ 5

Nice place. Love the pool.

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★ 5

Very nice facilities

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★ 5

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★ 5

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★ 5

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★ 5

Nice day of summer fun with kids in Phoenix!

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★ 5

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★ 3

I like this place, the only thing that I don't like is that there is people wearing their full clothing in the pool. should be rules against that".

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★ 5

Always a fun experience at the Kroc

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★ 5

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★ 5

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★ 5

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★ 5

Love taking my kids here

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★ 5

God bless this very family friendly Kroc center, my family and i had so much here on my son's birthday , cant wait to come back here again soon!

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★ 3

I gave a three star because the Kroc center overall amazing place. I think the Director that’s in charge either favoritism or really just don’t care who she hires. It’s Ridiculous when people put you in charge to be a Director or manager, you do not hold your employees accountable. There should be No reason why you don’t hold them accountable for their attitudes and how they treat us without us will not be standing They are very rude Contradicting And the main line is, I hope you experience will be better next time we’ll make your employees make it better and then everything will be better because again this community is our community without Us coming there with our services this community center will not be standing.

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★ 1

Was there for a basketball tournament. The time keeper erased the clock and scoreboard (couldn't get her off her phone). Her and Refs gave the wrong team points. Nothing was corrected. We have it all on video. They did nothing, and the tournament organizers did nothing to fix the issue.

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★ 1

Eu sei que não é culpa do Kroc mas alguém fez poop dentro da piscina e tivemos que sair por uma hora. Pra usar o water slide tem que ser maior que 48”. Não vendem comida. Só salgadinhos. O splash pad do lado de fora não tem graça nenhuma. Eu acho que o centro é bonito e deve ser legal par outras atividades mas não sei se eu volto aqui. Pra criança que não sabe nadar o espaço é limitado e não tem muito o que fazer.

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★ 5

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★ 4

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