★ 1

the lets us work do our workout 2 weeks ago then took our yearly payment and closed the business, never saying one word to anyone. now we're having to battle getting a refund and closing our account. i never wouldve thought such a thing till i searched to find out what happen and saw they did the same thing to members in florida in 2020. never trust this company or its future endevours.

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★ 1

Edit 3/1/23 receiving marketing emails, decided to respond to them and nothing. Getting emails from Youfit is like icing on the how messed up this whole thing is: so you close your location and still have the audacity to market your products as if it’s still open? I wouldn’t be surprised if the other location is closed too.

Went out of town, came back and gym was closed (doors locked, all equipment gone; legit closed). Never received any communication that this location is closing and the only other Youfit is 12 miles away. No one answers so I’ll have to go through my bank to cancel this membership.

I liked this gym because of the not meathead vibes, but the sudden closure and lack of letting the customers know and/or canceling memberships is just straight grimy.

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★ 1

I’d say closing abruptly prompts a 1 star review. If any of the early morning users have a recommendation for another gym nearby feel free to comment in the thread.

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★ 5

So sad when i hear they will be closing in February and the other one up North is to far away i like the one in Scottsdale but i join 2 months ago so i will find another option , mostly i join to take my daughter and help her feel better and help her get her tired so she can sleep was sad when they told me you fit Scottsdale was closing . .

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★ 1

went today and gym closed and the building was empty

bunch of bums, they didn’t even let their customers know they are closing shop

no wonder they are bankrupt

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★ 1

Irresponsible to members and suddenly closed😡👎👎👎👎👎👎👎👎👎

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★ 1

welcome to you fit -- where you sign your bank account away.
*** do not come here if you're not a committed gym junkie or intend on short term use***

well the gyms nice enough and has the amenities it says it does-- the problem comes from the fine print they rush you through to sign up. when I signed up I was told I could give 30 days and the current cycle and next billing were on me then it would be canceled. now come to find out, after paying for 3 months of not going (almost 6 total) I have to 'buy out' my membership. meaning pay 6 months of dues (which i was never told verbally, my fault for not being more thorough and trusting the guy who no doubt just sees us as a commission number) ...

what was told and what turned out was totally different. and now when I'm done there, I won't be going back. the small gym hustle is real. read the fine print and don't get stuck in some bogus agreement they don't want you to read, but im sure love to trap you in to keep their hole in the wall afloat.

lol they close permanently tomorrow. guess the game got em.

Source: Google

★ 5

Very disappointed! I've been calling for a couple of weeks and sent two emails to have my membership cancelled. No voicemail system available to leave a voice message. No ticket number issued to handle email requests. Yes, I've called the 888 number as well. No one answers and no response. Can someone please call me back??

***Upate: 02/2023. I posted this review at the height of 2020. I did get the issue resolved eventually. Please don't let this dissuade you from joining the gym. Prior to 2020, I've had positive interactions with the staff at this YouFit location, and I would certainly join them again if I found myself back in South Scottsdale area in the future. The gym itself is clean, and very accessible. No sauna but conveniently located. Terrific plans for extended family.

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★ 1

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★ 3

I payed for a year membership and they are supposed to give me a trainer but have not yet.

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★ 5

Coming off of being pregnant I wanted to get back in shape and I had heard a lot of positive things about YouFit from friends so I decided to check it out. and for the price it seemed like a no brainer! I quickly decided I wanted extra accountability to hit my goals and wanted a personal trainer so I was introduced to Julien at the Scottsdale location. As a former college athlete I’ve worked with many trainers over the years but I’ve never worked with a trainer who has showed up every day with a plan that aligns with my goals, educates me along the way on why we’re doing certain exercises, and is just so professional, fun and easy to work with. Everyone in the gym knows him and He’s constantly checking up on other members seeing how they are doing and saying hello. His energy is just the type of energy anyone would love to work with and you can just really get the feeling when you step into the gym that he loves what he does and cares about the success of his employees and his customers. I love working with him and I would not hesitate to recommend him to anyone out there looking to work with a truly incredible trainer. If it wasn’t for Julien, I would not still be at this gym. Thank you Julien for everything you’ve helped me with so far!

Source: Google

★ 1

Used to have good hours but they changed during Covid and never changed back for no good reason. Used to be the best value for a gym but now it's like the rest. It's no longer worth it to me. Gonna cancel and go to Anytime. This place is gonna be SWAMPED in January with these bad hours and all the New Years resolution people. Good luck getting a machine when the only time for anyone to go is before or immediately after work.

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★ 5

Excellent place to workout.

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★ 3

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★ 5

Great place for beginning - intermediate lifters!

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★ 5

Yo this gym sick 💯

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★ 5

Amazing staff with help at all times.Great environment and new equipment.Extremely sanitary

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★ 5

This gym go hard good staff and everything

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★ 5

Friendly Staff, Clean Environment. I love walking to this gym after school. Great equipment!! 💪🏼💪🏼

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★ 5

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★ 5

10/10

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★ 5

Really clean and gym equipment is really nice

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★ 4

Great location in terms of convenience. Friendly staff and they are constantly cleaning so the place is spotless.

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★ 5

Love this gym, especially the Express Circuit. Who wouldn't want a full body work or in 30 minutes? It's very clean and the people are friendly and helpful.

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★ 4

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★ 5

It's a great gym with lots of equipment and they clean every day

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★ 5

The best of the best! Jason always helps me out !

It’s such a chill gym. Helped me get hacked before army training! Hooah!

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★ 5

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★ 5

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★ 5

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★ 5

Great gym! Clean and friendly staff

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★ 5

nice equipment

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★ 5

The equipment is so nice and like-new !

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★ 5

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★ 5

Great gym and friendly staff

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★ 5

I've been going to this gym for several years now. It's clean, pleasant and convenient.

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★ 5

Cheapest and you can workout.

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★ 5

Julian was very professional and resolved an issue that took months to fix in less than 5 minutes. You fit is the best gym when it comes to training because it’s not packed you can go in and get a great one hour workout and the staff is awesome thanks again Julian

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★ 5

I enjoy using this facility. The staff has always been friendly, the equipment is always clean, and the other members I have interacted with have always been courteous.

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★ 5

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★ 5

Great little gym that has all the amenities without all the garbage instagram wannabes. A great place to put in hard work, with people who support and care about helping each other make gains.

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★ 5

New management stepped in and things are looking a lot better.

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★ 5

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★ 5

Awesome gym, super friendly staff and always clean!

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★ 5

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★ 5

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★ 4

I like this gym but it is not without its quirks. Older crowd so usually there’s no trouble finding a machine. All newer equipment which is nice but sadly there’s one squat rack that kinda isn’t good and the hours here are odd. It’s not a 24 hour gym which would be nice but for 10 bucks a month I’ll deal with what it is. Heard they’re renovating the gym and hopefully they’ll have more power racks and maybe newer cardio equipment. Either way solid gym for the price and it’s got showers too and clean bathrooms.

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★ 1

Literally worst gym ever when it comes to cancellations, been a nightmare to cancel. From 10 days to now 30 day notice. You ask to cancel and then you have to wait for a form print it and send it back by then your responsible for the following month. Corrupt business bunch of thiefs literally have never expirenced this. Enough is enough

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★ 5

It was nice to visit a clean gym, with a friendly front desk attendant. Enjoyed my workout.

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★ 1

I've been coming here for years. I am so disappointed to see the gym closed every now and then without any announcement.

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★ 5

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★ 1

BEWARE: Shady business practices. Corrupt corporate structure. They unilaterally renewed a prepaid annual membership and charge my credit card without authorization. Contract clearly states prepaid membership do not automatically renew and do not require canceling. Had to submit paperwork to credit card company in order to win dispute.

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★ 5

I'm a big person, and I'm also mexican, but I feel so comfortable here because of the welcoming environment, and safe space. The lady at the front helped me get a membership the first time. Recently i came back and the lady also helped me out with reminding me the rules. She was very polite about everything and i would reccomend this place! Very comfortable environment.

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★ 5

I’ve been going to this gym for a while never any problems with being singled out and I’m noticeably Mexican/ Native American. I ALWAYS remember to bring my towel because I read what I sign. Also, you can’t beat the prices! The woman that works the front is always giving it 100%. She is never rude in any way. She always cleaning or signing up new members, I think her name cc. Every time I workout, she working hard and it always seems that she’s working seven days a week. The entire staff are great people with great vibes. 110% recommended to sign up here!

Source: Google

★ 4

I came in to workout for the first time the other day and was kindly greeted by a woman at the front, she took the time to let me know all of the programs they do and about the membership program, she had a great way of persuading me to get the membership and telling me about the items they sell and I saw that most of the beverages were on sale if I got the membership and the towels only cost 2.50! My experience was great from start to finish and I’d like to thank that woman for helping me, I think her name was sally, suzy, or lucy?

Source: Google

★ 1

I tried to go workout last week and I happened to forgot my towel, the front clerk asked me if I had a towel and i said no she said I needed one to work out while also letting other people without towels in (white people). As a person of color I felt discriminated against. !I do not recommend anyone to workout here!

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★ 1

Came in and was told i needed a towel , I didn’t have one and then was told to buy one , I didn’t have any money on me and was told i couldn’t enter, then there was white individuals who walked in WITHOUT towels while i was dealing with the issue and she did not ask them about it. I look around and I see everyone in the gym who wasn’t a poc not have towels. Her name was Sally, Suzy or Lucy, I didn’t get a good look at the name

Source: Google

★ 1

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★ 1

Horrible gym! This place kept charging me even when they refused to open their doors during covid.

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★ 2

I’m giving this 2 stars because I have had some good experiences here but this takes the cake. I have been a Youfit member for 5+ years. I was just denied entry to this location (within 5 minutes ago) because I didn’t have a towel with me due to travel (a new rule enforced). I bring my towel every time, though I never use it because what’s the point. I asked if they would make an exception this one time as I always bring one with me. They asked me to buy a new one… My membership photo literally has a towel on my shoulder in the picture. As I walked out I am truly sitting in my car contemplating canceling my membership and joining the LA fitness down the road. Though the membership fee was higher the disrespect I felt would be worth the up charge. Is this how you treat your memebers? I asked for an exception and she literally said no. Wow!

Source: Google

★ 3

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★ 1

Despite having the account closed and havent been contacted for over a year I am now being threatened with legal actions for not paying dues on an account that was supposed to be closed. Love it.

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★ 1

Unless you plan on keeping your membership forever, I do not recommend signing up here. First issue, they continued charging during the 2020 lock down, even when the gym was closed. Then, we canceled the membership (in person only) in February because we were moving out of state. Even after canceling and receiving email confirmation of cancelation, we have been charged every month since then (it is now August).
Our mistake was not seeing the charges, and yes while errors can occur on their end, we were told by the manager that he had to speak with corporate to decide if the charges could be reversed. At the point where the oversight was caught, it should end there and be corrected. There's no excuse for anything else. We were promised a call back in 2 business days, and here we are a week later with no response.
At this point we will just let our credit card company deal with them and their shady practices.

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★ 5

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★ 5

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★ 1

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★ 4

Good, clean, beginner to intermediate gym. I was surprised actually. I like the modern equipment and ease of movement of the equipment, it's not old or dysfunctional. For $10 a month is a good alternate close to home gym for me.

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★ 5

I feel it’s like home, they have very nice team members. After I’ve tried a couple of gyms I like that you fit is my preference because of the quality , team members and the manager Juan as well. I feel good coming into this place. So I really recommend for everyone to try out Youfit in Scottsdale.

Source: Google

★ 5

Very affordable, has all baseline necessary equipment to meet your health goals.

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★ 5

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★ 5

Price is reasonable to set up with personal trainer. I'm over 60 and just wanted a good exercise plan. Really happy with the staff, cleanliness, etc.

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★ 5

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★ 1

Not only closed the location 2 miles from my home, last year then closed the next location 8 miles from me. Then recently closed the only other one 15 miles from me. Just found out after driving 25 miles to cancel that they sold my membership to another gym company 20 miles away...never notifying me of any closures or selling my membership...never again

Source: Google

★ 5

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★ 5

Great machines and tons of cardio machines. I go pretty early in the morning and I can always use the machines I want, it’s not too full!

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★ 5

I've been going to youfit for about two years now and I can't imagine going anywhere else! The staff's amazing especially Joseph he always greets me by name, keeps me updated on anything new that's going on, and encourages me to get the best workout I can! Also throughout covid I've always felt safe here cleaning products are always stocked, machines are distanced, and everyone seems to be respectful of the guidelines which I appreciate. Overall I would recommend Youfit Scottsdale any day!

Source: Google

★ 5

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★ 4

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★ 5

I love Youfit Scottsdale! Always stocked with plenty of cleaner and towels to disinfect machines, and the staff is amazing! I love that they remember my name as soon as I walk in, it's just a great environment all around. Plus everyone seems to follow covid guidelines so I feel safe 10/10 recommend

Source: Google

★ 5

The lovely, compassionate, professional trainers at YouFit are working magic with my special-needs grandson. The feedback he gets, the education about fitness, the entire experience is so positive he looks forward to his times there and NEVER avoids the workout!!

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★ 5

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★ 5

Big. Plenty of machines, all maintained beautifully. Nice staff. Good vibes.

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★ 5

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★ 5

Just a reminder, you have everything inside of you to do whatever it takes to be a stronger, healthier, and happier person! So, don’t give up on yourself! I already know what that feels like and I have to say, I don’t like it!!! Yes, the road is a bit tough but the alternative just makes it even more difficult and my trainers, Ryan Hayes and Brad at #youfitscottsdale, have been the best in helping me stay the course. Even, Joseph Garcia, at the front desk, always greets me with a smile on his face and knows me by name. Every day he has positive things to say as I come in and as I leave. Yes, it is a daily battle but it is so rewarding in more ways than one can count. This place has been a godsend and no, it didn’t just rain down goodness on me. I have had to get myself to that front door and fill myself with gratitude. I have had to sacrifice some finances, battle mental obstacles and fight to stay with it. But having others be there to cheer me on and keep me accountable is a huge blessing and help as I push myself to become stronger and more functional. I have a very long road ahead of me but does that even matter? It is a lifestyle so the road is what it is. Those of you who feel you have lost your way, you haven’t! You know this road and you know the way. Just point yourself in the right direction and start placing one foot in front of the other. And remember, you are stronger than you think!!!
Love yourself...and those around you!!!

Source: Google

★ 5

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★ 5

Awesome Staff
A lots of workout machines nice and clean environment.
And now they close until 9pm I can work out after work.
Thank you YOUFIT. 🙏💪

Source: Google

★ 1

I went into the Scottsdale Arizona location on Oct 11, 2020 and canceled my membership with the young lady at the counter. She stated that she was having some issues with the system and could not seem to process the $10 "cancellation fee". However, she assured me that the cancellation was processed and she would waive the fee.

Today, I got a charge on my account for $49.99, which I presume is the yearly fee. I called the Scottsdale location and was advised by Carlos that he could see I had come into cancel, but for some reason it did not go through. He asked if I wanted to "put my membership on hold" because he said that Corporate does not like to refund the yearly fee, under any circumstances.
Needless to say, I am very upset about this situation and I am not at all satisfied with his response. I am not comfortable going to a gym at this time, due to the current pandemic situation and AZ being a hotbed of cases. Myself, my husband and my elderly mother are all in the at risk category.
I am requesting a full refund of the $49.99 cancellation fee that I was charged today. I will go down to the location once again and try to resolve this and I have requested a call from the location Manager Juan. However, if my cancellation is dated today, I would like it fully known that the actual cancellation date is 10/11/2020. The day I previously went directly to the gym and cancelled.

I went to the SCT location again today and did everything once again with Carlos. This still does not negate the issue that I have should not be charged for anything after the original cancellation date of 10/11/2020.

Source: Google

★ 5

Very very very clean

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★ 5

I like this location. My workout style is mostly weights. I hate classes and things like that so this gym is perfect for me. It’s usually quiet and has everything I need for my workouts.

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★ 1

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★ 5

Great gym Monica in front desk was a big because I recently got a membership there and she was very nice and their fitness director brad is always willing to help and the gym is always very clean.

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★ 5

Outstanding help Monica was very kind and helpful from the moment I arrived, another employee named Brad was amazing as well the whole time I was there they definitely are helping me reach my fitness goals!

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★ 5

Amazing gym employees are such a big help especially Brad and Monica they are very helpful every time I'm there, with anything I may be having trouble or needing assistance with their on it right away.

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★ 5

Great staff, clean equipment .

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★ 5

Great gym. Always clean. Friendly staff. I never have wait times to use equipment!

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★ 5

Very affordable has month to month membership Joseph and Monica and Brad were very helpful.

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★ 5

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★ 5

Great gym. Everyone is super nice here. Lots of equipment to use. Always cleaned after use. Love this place.

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★ 5

Monica rocks!! 10/10

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★ 5

Nice, clean gym with friendly staff.

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★ 5

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★ 5

Great gym and very clean

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★ 5

Love this place! Always clean, everyone is always friendly! Lots of equipment and space for a great price !

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★ 5

Monica is so great! She even let me borrow a mask when I forgot my own. These people rock and are so kind. The gym is also a great place for your physical fitness goals

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★ 5

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★ 1

EDIT to add to their response: No, they did not offer streaming workouts and if they did later it was because they realized they were wrong to charge for providing absolutely no service. Besides, we didn't sign up for a gym to stream workouts. Refund the charged month.

When the gyms closed, YouFit decided to continue charging people. We called the gym to freeze the account and refund that month's charge and their answer was that they would freeze the account but couldn't refund the charge. He said the manager "might" credit that charge to a later month when reopened. Huh? Many companies did the proactive and right thing to stop charging people for a service they couldn't provide due to a pandemic. YouFit does not fit that category and it is their fault. They consciously decided to continue charging people when their gyms closed. Shame on YouFit.

Source: Google

★ 1

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★ 4

***Update since original review below: received a response to my google review within 24 hours requesting I call back for assistance. I called my local gym and am happy to say someone answered. They connected me with the new general manager, Juan, who was very kind and understanding despite the frustrations I expressed. He cancelled my membership free of the cancellation fee and submitted a refund request for the 1 year renewal (reference below).
Really appreciate the ease of assistance he provided. Wish their corporate office operated the same way. Thank you, Juan! Next time I live near a Youfit, I’ll rejoin.

While I had a good experience with YouFit overall, I was very disappointed that they still elected to charge me for a 1 year renewal after I had requested numerous times via phone and email to cancel my account. Eventually had to call my bank to block payments as I was never able to get anyone on the phone even though the corporate office (who only called me back when my balance was past due) advised my location had been reopened since June 2020. I paid for nearly a year that went unused because I wasn’t going. I’m not upset about that at all, but after multiple times trying to cancel and receiving no response to assist, I should not be charged for a 1 year renewal.

Source: Google

★ 5

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★ 5

is close to home in place it's very clean so I like

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★ 1

They continued to charge me while closed and would not answer their phone or email so I could cancel my membership. I had to contact the AZ attorney general's office to get my money back.

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★ 4

4 walls and some heavy objects to lift. Not much to it, but it gets the job done. As far as reviews on extra charges, I purchase a full year membership so my information is not on file. 1 charge and done. Works for me 💪

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★ 5

UPDATE: after leaving the review, Carlos called us and was very helpful with getting everything fixed.

You fit makes it impossible to cancel your membership and has continued to charge all through covid 19 even though they won’t make it possible go through the cancellation process while gyms are closed.

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★ 1

So, they have been charging us every month even though we haven't had use to the facility. Then they changed for their yearly subscription???
Seems like the monthly dues should have been waived while the club was closed during Covid and a break on the yearly subscription!

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★ 1

Real scummy to be charging people when you’re gym was closed.

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★ 1

When all of this COVID stuff started this is the only gym that continued to take money. They have not reopened and they do not answer the phone or email.

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★ 1

Kept charging members during quarantine and gym closure. Three months without providing the service the contract I signed said was their part. They also haven't opened once since the brief reopenings. I have a feeling they are going to close the location but haven't made a formal statement because they were charging members for the months of the shutdown.

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★ 1

They will literally just steal your money.

I was a member from 2016-2018. After cancelling my membership due to moving, they continued to charge me for 6 months and only stopped after I walked in and told them. It's now 2020 and I have yet to get a refund for those 6 months. I feel like I have spoken to every manager that has worked there in the past 2 years, and it has been "submitted" over and over, but I haven't gotten anything.

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★ 1

I was charged 3 months worth of fees when they were closed due to covid 19 and still unable to get a refund...I'll probably get a lame reply from management to call the 1-800 number..you'll find that whenever you do it goes straight to an automated system that asks you to type in your zip code..then you're directed to the nearest youfit location which nobody answers the phone. I'm almost certain they have no plans of opening back up. It was totally unacceptable to take people's money without providing service.

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★ 1

They charged me $30 fee plus my $10 monthly fee while closed for Covid. ??? Can’t get refund like others on here who have tried. Not cool.

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★ 1

I been trying to cancel my gym membership since beginning of Covd19. I email them and called them multiple times they don't answer or respond back. They keep trying charging me monthly. I had to get my bank involved. Youfit please make it ease to cancel membership.

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★ 1

They have been charging me my membership fees for months while the gym has been closed. I have tried to cancel and only get the run around about how I need to write a letter the the corporate office. Stay away.

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★ 1

In this COVID environment , to cancel a membership requires driving 20+miles to an open facility or
writing a letter to corporate .... so...yes corporate I will never, ever recommend your health club.

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★ 2

Is this place going to open any time soon?

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★ 1

Estoy tratando de cáncelar ,desde ase un mes ,y no contestan por ningun lado .no se por que ellos están cobrando todo este tiempo que a estado Serrado

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★ 1

No way to contact them for issues regarding your account.

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★ 1

Extremely shady management. We closed our account, and they tried to process two payments over a month after the we went in to close our account. Tanner claimed to be the general manager...I received the level of customer service expected of a kid named Tanner. He tried to make up a rule in order to keep my 44 dollars. I had to file a fraud dispute with my bank.

As for the gym: it became a fitness center for people who like to work out in jeans and polo shirts. All of the good trainers had left for better gyms, and I should have followed long ago. Machines were always broken or unstable. If you are looking for more than elliptical trainers and treadmills, this is not the gym for you. See below for a BS rebuttal from Youfit management.

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★ 5

This is a great gym all the way around!

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★ 5

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★ 1

This ended up being a total nightmare. Last year I took out a membership. I should have gotten one with planet fitness instead honestly. I ended up taking a second job all of a sudden and then I had no time for the gym. A couple month later I tried cancelling my account. They took my membership card and said it was taken care of and they would follow up with me because they had to see if they could avoid the yearly fee since I had never stepped foot in the gym. I never heard back from them, and I got so busy with work and it seemed everything got taken c se re of. A year later I'm being told I have a past due balance and I'm going to be sent to collections for over $200 worth of fees, the manager doesnt even work there anymore and they cant find any trace of cancellation on my account. And the only way to get out of this is pay $50 so I wont be sent to collections for a membership that I never even used. This has been the worst nightmare. Never dealing business with youfit again. Think twice and maybe just settle for planet fitness.

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★ 5

Love this location, not to crowded!

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★ 5

Love it

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★ 3

Its ok place to workout!!

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★ 5

The only gym that lets you pay in advance, instead of attaching to your checking account.

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★ 1

Do Not Go Here! They make it REALLY hard to cancel. I moved to California and they said I needed to mail $10 cancel fee and a certified letter to cancel. I did that and they still kept charging me because "they couldn't find my membership info with the number provided on the letter" which is BS, I had written a phone # on the letter and also my first and last name which they could have used to look me up, or maybe they could have called me on the number provided. I also do not buy that they didn't have my phone number on my gym record because THEY called me after I did a trial to enroll me in the membership.

I called and told they can't refund any of the fees even though they received the letter one month ago. I am now disputing this with my credit card company.

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★ 5

Very friendly environment! Workers are awesome!

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★ 5

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★ 5

Very clean well kept, pricing is very affordable and equipment is maintenanced regularly. Staff is friendly and the overall environment is great. I've worked out at several different gyms in my life and this is definitely a great place to go if you're interested in getting your goals met.

Source: Google

★ 5

Really like the gym I go to a larger one on my own but my girlfriend goes here. We go at 5 am and my only complaint is that it wasn't open twice at 5 AM twice this week. The staff are nice and it's very clean.

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★ 1

got to the gym at 5, the time it states they were to open. Was in the parking lot until almost 6 am. when i called and talked to the "manager" he said sometimes things happen. no apology, nothing. very unhappy.

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★ 2

An okay gym,m often times crowded and can’t get things done, updated business hours maybe. Me and a group of other people are outside of the gym (6:45am) to workout and it’s closed :(

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★ 5

Love this Gym, been a member for almost a year, the staff is friendly and professional. Conveniently located and the hours are great.

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★ 5

Have a tailored exercise plan that address where I can improve and lose weight and address my general fitness. My trainer - TJ - knows what he is doing. This is a great start.

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★ 5

A great variety of equipment, plenty of machines for those that love machines and lots of free weights for those who love that. The gym is clean and pleasant. I love working out here.

Source: Google

★ 5

Right after SUPER RUDE MANAGER who goes by name "JEDI" stopped working here this downtown Scottsdale location started to be a great, friendly place. Flexible membership offers

Source: Google

★ 5

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★ 5

I am happy with this gym. The new manager who came on fired the people at the front desk who were oversleeping. He made great changes and I am happy now. This gym is very clean and gets the job done for people looking to have access to a gym with a variety of equipment at a reasonable price. Justin at the front desk is always super nice and helpful as well along with all the other staff members.

Source: Google

★ 1

Don't make the mistake to sign up here, you'll regret it. They will spam load your email, the people who work there seem like they hate everything, and it is truly a pain when you want to cancel.

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★ 5

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★ 2

They need more freeweights

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★ 1

I have not joined this gym yet but my wife has, but do to too many complaints about cancellation issues im about to pull my wife out of this establishment quick. Too many apologies from this gym to its customers is ridiculous, and then these gyms are closing as soon as you sign up. Sounds like a real issue that needs attention.

Source: Google

★ 5

Great location--clean and friendly. Runs circles around LA Fitness. Also price is right.

Source: Google

★ 5

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★ 4

It's a great deal and definitely worth the money, it's also very clean and not busy most of the time. But I don't know if they do it on purpose but it's always very warm inside, if I wanted to workout outside I wouldn't pay for a gym pass.

Source: Google

★ 1

Stay away from Youfit!
You can look through my reviews and see that I rarely leave negative reviews - but today we have a winner.

I joined this gym (chandler location) 3weeks ago and today received an email that the location is closing effective - noon today.

The alternate locations are not convenient for me so I made a call to request my membership be stopped.

BTW- I am pretty sure you knew it would be closing when I signed up...

Apparently Youfit can send a simple email telling me I can no longer go to the location that is convenient but I can't simply call to cancel. A certified letter or go to another location to cancel - ridiculous- YOU closed the location and I'm canceling because the other locations are not convenient!

Oh and get that letter into us quickly because we are going to charge you again and we need 10 days to process your cancellation.

Shame on you Youfit! Had you told me yesterday- when I was at the gym, I would have handled things then.

While all of this seems very inconsequential it highlights the horrible customer service and unethical business practice that is at the foundation of this company.

Edit after Youfit response:
Thanks for the reply to my negative review. I called your location for help because the closed location was not answering the phone any longer. Also, no reason to leave a review on the closed location as no one would see it and this applies to overall company culture rather than one specific location.

Source: Google

★ 3

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★ 1

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I work out 5 days a week and I am feeling better and healthier.

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★ 5

USUALLY NOT CROWDED, CLEAN, EQUIPMENT IN GOOD SHAPE, FRIENDLY STAFF

Source: Google

★ 2

Great gym for the price, but unreliable. If you workout in the afternoon, then it’s good for what it is. There’s been a few times over the past ten days that I’ve shown up around 5:15/5:30 am and the gym isn’t opened yet. I’m just bummed to find a new gym, it’s a good cheap gym but my schedule won’t allow me to workout late in the day. If you workout in the mornings, probably not the right place.

Source: Google

★ 1

This location is consistently not open at 5am. I've spoken with 2 different managers and they say it will never happen again. One called me last night after I negatively filled out one of their corporate surveys. And today, the very next day, the gym is not open at 5am. They are trying really hard to lose customers. 4th time in 2 months. Lost my business.

Source: Google

★ 5

Source: Google

★ 4

Worked out here for about a year and I'm going to give my most honest review.

Overall it's a great gym. The gym is well kept, cleaned, and the machines are pretty top notch. They have everything you need for any type of muscle you're working out. The only downside is when I was there, there was only 1 squat rack that you had to kind of fight for.

Staff is okay. I've only had a HORRIBLE experience with one of them and that was because it was some d*** ex cop from corporate who still had an overpowering mentality and ego. Hopefully he's gotten enough complaints to be gone now.

Overall the atmosphere of the place is pretty relax. Whenver I went it was never really that busy.

As far as cancellation goes, very easy for me. Literally just went in, canceled, then walked out. Many people don't read contracts before signing... If you read the contract, you will see all the fees that YOU signed for.

I really miss this gym and I hope to come back one day, S/O Glen if he's still there

Source: Google

★ 5

Would highly recommend working out there

Source: Google

★ 3

The gym has basically everything one needs to get in a solid workout, although an extra squat rack would be really nice. The weekend hours don't start until 8am which is a pain. I understand not needing to open at 5am, but 7am would seem reasonable.

Dropped a star today. Went to the gym at 6:15am and nobody was there to open the door. Employees slept in I guess? Pretty pathetic.

Source: Google

★ 5

Very clean and an assortment of machines to use. Quiet in the sense that people aren't yelling, and the music is upbeat but no so loud that you want to leave. Staff is very helpful and will help you use something if you don't know how.

Source: Google

★ 2

It's sad to have to write this today. I joined a month ago and told the manger then that I would likely be relocating and cancelling in a month. "NP". That said, I went in this morning to cancel. I have NO PROBLEM paying the extra $20 and the $10 cancelation fee! NONE! Because I was setting out for a long bike ride I carry license, insurance and a little cash ($10) so when the agent behind the desk demanded $10 in cash or credit card I just said "it's no problem...just put it on the card # you have on file". HE REFUSED TO CANCEL THE MEMBERSHIP!!! I am out of here on Monday and have no time for this nonsense... its so petty ...bordering on sleezy ... 'and today in looking at some of these reviews I see this is pretty typical. Wow... Disappointed

Source: Google

★ 5

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★ 5

Never been here, but Google maps keeps bringing it back up, so you get free 5 stars

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★ 5

I love the atmosphere at this gym. People are there to work out, not converse or flirt. It’s not overly crowded and you can always get a cardio machine. The staff is friendly and the price is unbeatable.

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★ 4

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★ 4

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★ 5

Cheap and clean, with enough treadmills after work.

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★ 5

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★ 3

Not bad if you just need access to equipment

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★ 5

Great workout cheap

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★ 5

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★ 5

Plenty of parking, not overly crowded, good selection and mix of equipment

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★ 5

Been a member at this location for a few years. Good gym, good price. Never had a problem 👍

Source: Google

★ 1

One of the biggest rip off locations that there is, one scam after another and they are great at moving their personal around so you can't make any progress when trying to reconcile issues.

Source: Google

★ 1

Had a 'premium' lime membership for $20 a month for a year and called to cancel my membership after not using it for several months and the associate over the phone said I could only do that in person at the location I started my membership. I own and operate my own business so by the time I was able to actually go in in person they had charged me a $40 renewal fee for the coming year which they said was non-fundable and then to rub salt in the wound charged another $10 for me just cancel. I've worked in customer service half my life and never have I experience such poor service. This company should be ashamed of itself for conducting business this way. This place is a total rip off! STEER CLEAR!!

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★ 1

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 4

For the price you cannot beat what YOU FIT offers. 95% of what you would find in a club that would charge you 600% more a month.
GREAT GYM TO START BUILDING A WORKOUT ROUTINE IN YOUR LIFE!!!!

Source: Google

★ 5

The price is right, its adequately equipped and clean!

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★ 5

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★ 5

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★ 5

Nice place to work out, clean with well taken care of equipment

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★ 4

Basic gym with all the usual equipment.

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★ 3

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★ 5

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★ 5

I am in my upper 60s and the folks at Youfit have helped me with a program to warm up easily without injuring myself so I can complete my workout

Source: Google