★ 5

This is where my pilates journey began! You will never get the same class twice - with different levels and class types, I'm always challenged and never bored with my workout!

Source: Google

★ 5

The staff and instructors here are wonderful! I love the community that they’ve built here

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★ 5

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★ 3

I love club Pilates for many reasons; however, I am so puzzled by the amount of time and energy/money they put into to trying to find new members. I am of the old school belief that word of mouth has always been the best advertisement. It seems to me that if club Pilates put even 10% effort into making their current members feel satisfied with their membership the new members would end up on a wait list. I got a fabulous and professional workout when I first started but for the last several months their new instructors are less than quality leading to less value for the pricey monthly membership.

Source: Google

★ 3

The management of this facility is disorganized, costly, and the membership structure is misleading. My experience has been defined by unexpected charges and frustrating service issues.

I initially submitted a cancellation notice for my account. Unfortunately, I was advised to switch to a membership freeze without being clearly informed of the associated "freeze management fee." Because of this confusion, I was charged a fee I did not anticipate and am now struggling to fully cancel my account without paying more money. Beware of the membership freeze—it is not a cost-saving measure.

Beyond the fee issue, the operational problems are severe:

Difficulty Booking Appointments: It is nearly impossible to schedule sessions. You are consistently put on a waitlist, and appointments are often confirmed last minute. If you miss a session because of this confusing, last-minute confirmation process, you are charged an additional fee.

High Staff Turnover: A great trainer I enjoyed working with has already left the facility.

The focus here seems to be on maximizing fees rather than providing transparent customer service. If you are looking for a reliable, easy-to-manage membership, I strongly advise looking elsewhere. The hidden costs and frustrating logistics are not worth it.

Final Resolution & Rating Update (3 Stars):

I want to provide an update to my initial review. The multiple issues I experienced with membership cancellation, the misleading freeze fees, and difficult scheduling were all rectified after the case was escalated past the local manager.

The Regional Manager reviewed the entire situation, acknowledged the lack of clarity regarding the fees for my cancellation, and approved the immediate closing of my account.

I am adjusting my rating to 3 stars. This reflects the poor initial experience and logistical friction versus the very professional and prompt resolution provided by the Regional Manager. It appears the higher-level management is committed to protecting the company's reputation and providing genuine customer service when it counts.

Source: Google

★ 5

Club Pilates in Rogers is exceptional! I frequent Dawn, Lindsay and Blanca’s classes as they fit my schedule best and they are top notch instructors. They genuinely love what they do, take pride in their work, explain the moves and how to do them correctly and just go above and beyond to make the experience powerful and fun! I’ve been coming for over a year and I still love it!

Source: Google

★ 5

First time back after taking a break. Feeling energized. Dawn - Thanks for challenging us.

Source: Google

★ 5

DAWN A, INSTRUCTOR
I sent this personal text
to Dawn post back surgery and want to share it. She is absolutely wonderful:

“ I am doing well. I am on a heating pad (which I do every evening now) but, so far I have no residual discomfort from today. Thank you for guiding me through the class. Otherwise, I would have done 2-3 things which would not have been good (looking back on it). Pride goes before a fall they say….so, I need to realize that there are others in class who have things they cannot do without negative results. My maiden name was “Self” if that helps explain who I am 😂😂😂😂. You made me feel accepted and relaxed and I had been a little apprehensive about starting group classes again. Thank you, Dawn!!!”

YOU WILL NEVER REGRET PILATES AND THE FABULOUS INSTRUCTORS AND MANAGER (Parker).

Source: Google

★ 5

Lindsey was great to work with during my private lesson. I went in knowing I had areas that I wanted to improve on in my own practice and we worked on those areas. She was great with explaining the movements and how to properly move my body to get the most of the workout. I love Pilates and doing a private with Lindsey will help me continue to be able to do Pilates with better mind/body connection.

Source: Google

★ 5

Blanca is my favorite!! Love coming to her class - she’s so fun and funny and challenges me in the best way. One of the main reasons I’m still coming. Love Blanca!

Source: Google

★ 5

Dawn is excellent! I appreciate the way she educates us on the why/how in her intentional design of the class. I always feel known as an individual. Very personal instructional style. Love her classes!

Source: Google

★ 5

Going on 2 years with CP! It has been life altering! Dawn is beyond amazing! I take as many classes with her as I can every week. ❤️ if you want to be challenged, Dawn is your girl!!

Source: Google

★ 5

Club Pilates & Blanca….both are wonderful!

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★ 5

Blanca is amazing! She is so caring and really wants to make sure you are safe in your practice.
She is one of the best instructors I’ve ever had.

Source: Google

★ 5

I always get a wonderful workout with Blanca at Club Pilates! She’s so energetic and encouraging! I love her classes.

Source: Google

★ 5

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★ 5

Great introduction class. Bianca knock it out of the park. Knowledgeable staff all around and great experience. Excited to start my next class.

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★ 5

Great instructors and a nice variety of classes. I became a member when this facility opened. I thoroughly enjoy Lindsey’s classes and have achieved fitness goals with attending classes under her leadership.

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★ 5

Love to take Tanya’s classes at Club Pilates! A great instructor who is encouraging and helpful, ensuring we learn proper form along with a fantastic workout. She makes the class enjoyable and I hate to miss it! Highly recommend her!

Source: Google

★ 5

She’s a knowledgable instructor with a good flow to her class and no wasted time. She offers good corrections and feedback.

Source: Google

★ 5

Lindsey is an awesome Pilates instructor!!

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★ 5

Lindsey is an excellent instructor. She explains what you should feel in your body and how to achieve that goal. She is excellent at teaching a basic exercise and progressing incrementally to a more challenging exercise.

Source: Google

★ 5

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★ 5

Dawn was so informative and helpful in making sure I was doing every move correctly. Studio was very good as well!!

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★ 5

Amanda lead an excellent pilates class! Great workout, great music and great personality!

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★ 5

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★ 5

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★ 5

Love Susanne! She is a great instructor.

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★ 5

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★ 5

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★ 5

All the instructors are so kind and very good at teaching and explaining each move and how they work certain muscles!

Source: Google

★ 5

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★ 5

Always a great workout at Club Pilates in Rogers. The instructors are well trained and knowledgeable
Lindsey always leads a fun and very challenging workout.

Source: Google

★ 5

Studio is GREAT! Very clean and tidy! Instructors are helpful in teaching to make our practice better!

Source: Google

★ 5

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★ 5

Suzanne is an amazing instructor - knowledgeable, helpful and kind. Highly recommend.

Source: Google

★ 5

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★ 5

Great class. Very tough, but that’s why we’re there.

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★ 5

This was my first Cardio sculpt class. I really enjoyed it.

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★ 5

Dawn’s classes are always fun. The classes are always different so I don’t feel like I’m in the same ol’ class every time. She definitely does her research. Her voice is calm and instructions are clear.

Source: Google

★ 5

Highlight of my day is going to my Pilates class! Coming from the gym, weightlifting environment and injuring myself with my trainer, Pilates has been so good for my body! It’s exactly what I needed! Love it so much!

Source: Google

★ 5

I have really enjoyed all of my classes and all of my instructors at Club Pilates. After 15 years out of it, I am surprised at how quickly I loved it again. It’s all because of the people at the Club.

Source: Google

★ 1

Just another membership scam. We were told that we could do a three month commitment and then decide in the end of that worked for us. In the end we needed more flexible schedules and decided that we wanted to just do the 10 packs ($500 spend that I was prepared to do that day) instead of the 4 times a month commitment. We told them with three weeks remaining that we wanted to make the change and they told us we would have to pay a $100 per person cancellation fee or do another mandatory month although we wouldn't be able to make it to all the sessions. When asked if they could help out especially because we were planning on immediately purchasing packs there was no help or assistance. Just a hard no and told they didn't care if we stayed or left.

Source: Google

★ 5

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★ 5

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★ 5

I’ve been going to Pilates for a little over a year now and I can say it’s been one of the greatest decisions I’ve ever made. Such a healthy outlet for stress, and so great for your body and mind. But this studio in particular is amazing! All the instructors are so kind and helpful and make sure you are feeling like your most comfortable self. It’s always so clean, and I love that the bathroom has little “oops I forgot” things! Love love love CP Rogers

Source: Google

★ 1

very unflexible

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★ 5

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★ 5

Pilates has given me the motivation to workout again. Great classes and instructors!

Source: Google

★ 5

Great Pilates classes and instructors!!

Source: Google

★ 5

I’ve only been going a few weeks but already feel the benefit of balance and endurance. I love that they have private sessions. Looking forward to advancing to the next level.

Source: Google

★ 5

Never thought I’d be a Pilates person but here we are! Cannot say enough good things about Club Pilates Bentonville. It has helped me so much with my core and hamstring strength that translates into other parts of my life and training. Since starting Pilates I’ve been able to PR most of my lifts (deadlift, squat, bench) which is a testament itself!
The app is really easy to use and allows you to see the variety of classes and availability so you can schedule the days/times that work for you. I didn’t think I’d like having to schedule ahead of time but it helps me plan my weeks and holds me accountable so I actually enjoy it now. Instructors are always motivating and helpful, facility is clean and welcoming, and they do lots of activities that make you feel a part of the community.

Source: Google

★ 5

Great workout and even better staff.

Source: Google

★ 5

I have been going to Club Pilates for 3.5 years. I started in Rogers and moved over to Bentonville because it is closer to my house. The teachers are well trained with fun classes. I have met some nice ladies during the classes. I have now attended 516 classes! On to 750!

Source: Google

★ 5

I have completed 91 sessions of Pilates!! I can tell that I fell much better than before I started. Doing Pilates doing life changing. The staff is great too 😀. I love it 😻

Source: Google

★ 5

Great instructors! My back & core are the strongest they have ever been, relieving chronic back pain💗

Source: Google

★ 5

I love the encouraging, knowledgeable instructors and variety of classes. I have never had the exact same class twice in the 8 months I’ve been going. The instructors ensure you can feel as challenged as you want in any level class, and they’re able to provide modifications for injuries or other limitations.

The app is easy to use, and the unlimited membership allows you to book out far enough in advance to access plenty of classes and go to any of the studios. Great community and atmosphere 💕

Source: Google

★ 5

Instructors are amazing! This is the best gift I’ve ever given myself. Absolutely love all the different class options and the guidance throughout my Pilates journey.

Source: Google

★ 3

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★ 1

Definitely was not the right workout for me, I got stuck paying for not only a 3 month membership but an additional month because I cancelled the first week of my third month.

Source: Google

★ 2

I wouldn’t sign up for any contracts. All the classes are super crazy overbooked and waitlisted 4-5 people deep. I decided to cancel my membership because I need to get my workouts in!

Source: Google

★ 5

I absolutely love Club Pilates Rogers. Shout out to my favorite instructor, Lara, who’s energy and genuineness always brighten my day. I have tried many programs but finally found one fitness program I enjoy and am seeing results in my body’s strength, flexibility, balance, muscle tone, and the number on the scale! I started out on the 8 pack but quickly realized that wasn’t enough for me as much as I love it. I upgraded to unlimited and take about 6 classes per week for the past 4 months. I have no problem at all getting into classes or using the app. If you are debating it - just try it. You too will fall in love!! Not a paid ad or anything, just that excited about my new addiction!

Source: Google

★ 3

Too hard to get into classes! It’s hard to get into the free trial class and once you’re there you basically have to decide if you would like to sign up for 3 months. You can only do level 1 classes until you test out (I only burn about 70 calories in one hour in these classes) it’s also generally difficult to find any available classes and the app is not great, usually crashes.

Source: Google

★ 5

10 yrs ago I suffered an injury from years my addiction to boot camp classes . I have tried everything from multiple Physical Therapy facilities, multiple Orthopedic Surgeons, Accupuncture, Chiropractic, Pain Management for a facet joint syndrome injury. My mobility has been limited in every sense in what seems like forever. I decided to try a class here and after 10 months, I can stand on my right leg alone. ( I couldnt even step off a curb on this side) Pain is minimal, I am 90% better.
I love all the instructors.

Source: Google

★ 5

I have been taking classes for over a month now and I absolutely love this! Low impact workouts are beyond helpful for my joints and other ailments. The movements are easy but still challenging. Highly highly recommend, all the instructors have been awesome! Every month they have specials and challenges that keep you engaged and allow for more fun while attaining your fitness goals. Check it out for yourself!

Source: Google

★ 2

Disappointed in the customer service. Novelty of the experience made it fun, but that quickly faded as class schedules and instructors were inconsistent. Be sure to provide 30 day written notice of intent to terminate membership. I was not told this the two times I asked about canceling, creating more frustration than necessary.

Source: Google

★ 1

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★ 5

Great studio with great instructors!

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★ 5

Treating myself to a membership here was a life changing gift of self-love and care. I had never done Pilates. First time in my life I’ve actually looked forward to working out. The instructors here are all so genuine and caring. They celebrate milestones in progress with you which is encouraging and motivating. It feels like family. Trust me when I tell you these classes are for every body size. The studio is so clean and serene.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

The staff is very knowledgeable and makes you feel right at home. Very helpful when they see you need guidance on what they want you to do.

Source: Google

★ 2

Pilates classes were very good. The customer service was TERRIBLE. They keep recruiting new members, but usually the wait list for existing classes is at least 5 people long. Chances of getting into a class are slim.

Worse yet, when I tried to cancel, they were decidedly shady. Had two memberships over the summer. Tried to cancel in September 2020, but they convinced me to just freeze it for six months. Account automatically unfroze, and I was charged at the end of January 2021. Called today to cancel. They CAN'T refund the January sessions (approx $400) because my account has to be "active" in order to cancel with 30 days notice. That wasn't mentioned when you persuaded me to freeze my account. So I have to pay for a month that I won't be using just to cancel my account -- again because I can't even get into a class. Very irritating.

Source: Google

★ 5

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★ 5

Source: Google