★ 1

Source: Google

★ 1

Absolutely DO NOT get a gym membership here. I read all of the reviews and saw that several people had issues with ending their memberships and getting scammed by this place but felt confident after talking to this gym and getting their cancellation policy in writing that this was a problem of the past. I filled out all necessary cancellation forms months in advance before moving out of the state and have been told several times that I am good to go and my memebership is cancelled but this gym continues to withdrawal money from my account every month. I have reached out to the owner twice now and gotten no response. The general manager is rude and refuses to help or answer questions. I am beyond upset and frustrated at this gym. It is so sad they choose to make their money by scamming and ripping people off. I now have to cancel my bank account and open a new one up in an attempt to keep all of my money from being drained from my account. Please save yourself the time, money and frustration and absolutely do not use this gym. I can’t stress this enough.

Source: Google

★ 1

Finished a 2 yr contract, never had a problem until it was over. They refuse to stop drafting our account, even after we filled out the necessary paperwork. 3 months later, they are still drafting! No end in sight.

Source: Google

★ 5

Absolutely great fantastic people and atmosphere Brian Hise gives great advise on workouts and any help u may need on dieting and work out routines recommend everyone to come check out

Source: Google

★ 1

I have only been involved with this gym while trying to cancel a membership for my wife but have nothing good to say about the experience. I am not sure how she ended up with a 2 year contract when there were "No Contract" banners all over the gym but be careful when you sign anything there. When we moved out of the country, they were unwilling to cancel the contract. Rude, disrespectful, and uncompromising are the best ways to describe my experience.

Source: Google

★ 5

I love this gym. It has friendly people who work here and people who regularly go here are also supportive and positive. Great location and for a great price. Jennifer is a great fitness instructor for the "No Mercy" class and Bryan is honest and straight forward and will give you the best deal on a gym membership.

Source: Google

★ 4

Great place to workout at reasonable cost. The young ladies in the kids center are great with my daughters!

Source: Google

★ 4

I've been coming to Fitness4Less for several months now. I was nervous to try because of the bad reviews but have been overall happy with my experience. The equipment is not always taken care of promptly and the gym gets really hot in the summer but the childcare is wonderful. Lisa and Brian are two awesome employees here that treat everyone right and make it feel like home. It wouldn't be the same without them.

Source: Google

★ 5

I've been going to F4less for about a year. Overall my experience has been great. Although a few pieces of equipment could use some work, I've always been able to come in an get a workout. The staff are always working to keep the place clean, which is a huge plus! They are also very friendly and approachable. I always like talking with Lisa for a minute when I come in. She's friendly and has a great attitude. Once, I was overcharged on my monthly due. (A simple computer error) I told Lisa about it and she immediately took down my information and said she would inform the manager and the owner. She told me that the owner would have to personally call whoever pulled the money each and have them reimburse. It was $20. I figured that money was gone. But 2 weeks later there was a credit back on my account. Good customer service in my book. Thank you Lisa for handling the situation and thank you Dewayne for calling and having the money put back on my account.

Source: Google

★ 1

The equipment may be ok, but when an infant child is in their care, watch out. Our usually cheerful grandson has been picked up with bruises on his head and tears OFTEN. Once you sign up you’re STUCK We spoke to the owner with no help or compassion for our grandson’s situation..

Source: Google

★ 5

Five stars for LISA. Amazing how big a facelift that good customer service can provide. Definitely a Rocky gym - no argument there. But Lisa and her night crew keep the place clean, organized, open on time, and the music clean. Always greets me by name and regularly asks me for feedback and recommendations. Most professional early morning personnel behind the desk in the four years I have been there. Hands down, not even close. Thank you!

Source: Google

★ 2

I’ve been working out at Bentonville Fitness 4 Less for several years and they better be glad they have picked great staff for the desk like Lisa and Bailey, because they are one of the few great aspects of the gym. They need new mats for floor work and to keep up with the lost /taken stack pins and carabiners and broken equipment. Know from photos and reviews that Springdale and Fayetteville sites are not as ghetto looking as this one. Curious about upgrade fee usage.....Thank you desk ladies for being a bright spot!

Source: Google

★ 3

I’m only going to leave three stars and here’s why. Let me start off by saying that I really like the DanceFit class & instructors and the sauna. While my experience here has not been perfect, I’ve been going to Fitness for Less for almost 5 years with a break in my membership for relocation. Brian signed me up the second time and was extremely helpful and friendly. I do feel I need to set the record straight as far as Ms. Robinson’s review goes though. As far as desk personnel goes, I’m a pretty shy person but Lisa is the only one who has ever made an effort to make me feel welcomed here, which has turned into a friendship outside the gym as well. I’ve been there numerous times and witnessed her interacting with other members and I have never seen or heard anything like what Ms. Robinson has described. I feel that Lisa has always made more of an effort than the other employees here to make people feel valued and welcome. I think Lisa is a bright light at Fitness 4 Less and any employer would be lucky to have anyone who tries to provide that kind of customer service. She is by far the best desk attendant this gym has had in 5 years. She is a kind-hearted person and that shows and actually makes a BIG difference for a gym-goers experience.

Source: Google

★ 1

Fitness 4 Less is a joke !
I’ve come here atleast twice with a friend of mine and thought of signing up . Not ONCE did Lisa , the front desk woman , ask what I was needed . She kept blabbering on about her personal life with I’m assuming other members or coworkers . Took her 10-15 minutes to notice I was just standing there and then advised me to sit on that gross couch upfront for Daniel .. Daniel had me waiting for 15-20 minutes , later for Lisa to tell me that he and another fit pro went out for lunch and they should be back shortly . This place wasted about 30-50 minutes of my time and not once did someone apologize to me about the delays . I had tried coming in several times but had failed due to the same reasons of a fit pro not being there or for the front desk woman bickering about the drama that is happening in her personal life .. news flash lady , this is a work environment, please keep things like that to yourself instead of telling customers ! Well , atleast there’s J Street Gym !

Source: Google

★ 5

Source: Google

★ 5

Super clean and friendly staff

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★ 5

Fitness 4 less is a great gym. I really like the variety of gym equipment and the big space to work in. the showers are the best gym showers that I have used and are really clean. the staff are super cool and friendly and the gym is kept clean. Another thing I like about this gym is the motivational dope beats. Brian is a badass... sign up under him!!!!!!!!!!!!!!!!

Source: Google

★ 5

Great gym! Friendly environment and very clean. Would recommend this gym to anyone looking to get into great shape.

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★ 5

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★ 5

Source: Google

★ 5

Awesome environment. Cool workers.

Source: Google

★ 5

Good gym for the price. I’ve seen a lot of people complain about the 2-year agreement but I’m coming from a gym in KC that offered a 3-year contract at $45/month; the point in the lengthy contracts is because they expect you to be there for longevity. Most gyms who are going to offer month-to-month or 1-year contracts aren’t going to keep you around for the long run. If you’re committed to fitness then you’re not going to worry about a 2-year contract. If it’s a moving/injury situation, I understand but if you’re worried about 2 years then it sounds like you already weren’t committed going into it. As far as the equipment goes, it is a little used but it doesn’t affect the work that it’ll do on your body. Overall, I would recommend this gym to my friends and family.

Source: Google

★ 5

Source: Google

★ 5

Awesome staff. Well organized equipment. Good music playlist playing.

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★ 5

This gym is awesome, its clean, the staff are friendly and the equipment is excellent. absolutely recommend this gym. Sign up under Brian, he is a great guy.

Source: Google

★ 5

Great place for all ages, getting back at it at 63 It was great to see a combination of all ages, equipment and staff are the best thanks Fitness4Less!

Source: Google

★ 1

I love the gym itself, the hours and the pricing but staff is unprofessional in my opinion. I am never greeted- They make it awkward. What frustrates me most is when my contract ended they did not reach out instead continue to charge my account. Just some advice F4L When your clients contracts are going to end you should professionally reach out and let them know, find out if there is anything you can do to help their goals and keep them signed up with you not just continue to charge their account even though the contract is ended.

Source: Google

★ 5

Source: Google

★ 5

Love this gym & it’s staff! Lisa, at the front desk, is amazing. She always greets me with a smile, and the rest of the staff have always been so kind & helpful. It’s a great atmosphere to workout in!

Source: Google

★ 5

The staff members are wonderful, always quick to help!
Lisa the front desk help is wonderful!
keep the place clean and fresh!
When I have any issue she my go to staff member.

Source: Google

★ 5

GREAT GYM ANYONE IN BETONVILLE CHECK IT OUT & LOOK FOR Christian Rodas FOR AMAZING SERVICE AT A GREAT GYM

Source: Google

★ 5

Amazing gym to work out thank you for Christian Rodas for helping me sign up and choose a great gym !

Source: Google

★ 5

I just want to say my boy Chris Rodas hooked me up with a great membership deal. Go see him and he'll get you right! Join us and be part of the team.

Source: Google

★ 5

I love the amenities provided and the staff is beyond willing to help with anything I have come to them for. Fit pros Gabe, Bryan, Jesse, and Daniel are always welcoming and know me by name- makes me feel like its my second home! Plus the sauna... 10/10

Source: Google

★ 5

Christian Rodas introduced me around & ended up signing up ,
Gym was clean and amazing equipment with good space & environment would recommend for any one around the betonville area to check out !!!

Source: Google

★ 5

Decided to go and check this club out because of it's proximity to my regular hotel. I didn't have many expectations coming in, but I'll tell you what! These guys are doing it right! Front desk service was extremely friendly and personable, and were quick to help me with any questions. I had an appointment setup with Brandon, one of the Fit Pros at the club, and I would be more than confident in recommending him to anyone. Great service, friendly, extremely knowledgeable, and able to adapt to the needs of his customer. 👌

Daniel, the GM, also came over during my visit to check in and see if there was anything he could do to help more. This, ladies and gents, is how you provide great customer service. Not pushy, no hidden fees, great amenities, awesome machinery and space. Love it!

Source: Google

★ 5

Great staff and great cardio equipment. Would recommend Christian Rodas if interested in joining! Great customer service and a price that is hard to beat.

Source: Google

★ 5

Great gym! Really great staff!! Christian Rodas Was a great help! I highly recommend this gym. Its sauna is one of the best I’ve been to. All the equipment is kept nice and clean to! All and all a great gym and great employees!

Source: Google

★ 5

I went there and had no clue how to start, but as soon as I got in, there was someone right away to help. Thanks to Chris, he showed me around, and made sure I liked the place and explain everything Very well!

Source: Google

★ 5

Fitness4Less has been my gym for 3 years now, I love the family environment and the staff is very helpful.

Source: Google

★ 4

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★ 5

Bryan made everything simple and easy when I signed up. Def excited about starting my fitness journey here :)

Source: Google

★ 5

I have been going to this gym for a while now and LOVE IT. The staff is great. Brian is very friendly and helpful, and Lisa always welcome us with a smile! She even takes the time to print out a ticket for each kid for the daycare. (It’s become a thing haha) My boys love the daycare it’s very clean and staff is awesome. Definitely a five star ⭐️ ⭐️⭐️⭐️⭐️

Source: Google

★ 5

I love the gym and staff. The staff makes you feel like family.

Source: Google

★ 5

Very well organized and clean workout space. I felt like I could workout at my own pace and how I felt comfortable thanks to the staff. Christian Rodas was especially helpful during the process of becoming a member of the Fitness4Less team, and I am definitely coming back!

Source: Google

★ 5

Staff here is great! LOTS of reasons why to join here than any other gym that I've been too! Strongly recommend.

Source: Google

★ 5

Super friendly staff! Christian was extremely helpful, getting me set up with the right membership to fit my needs! Overall great atmosphere to workout in! Definitely recommend going in and checking this gym out!

Source: Google

★ 5

Love this place!!! Great Child Care! Clean facility. Great Staff!!!!

Source: Google

★ 5

Source: Google

★ 5

Best priced memberships around, clean gym offers alot from 125lbs free weight dumbbells, to cross fit, and aerobics classes! Staffed with great trainers. Glad i found this gym, and switched.

Source: Google

★ 5

Friendly staff. Clean. Everything you need to build the physique of a lifetime.

Source: Google

★ 5

Friendly atmosphere and clean gym as well as locker rooms. Plenty of weights and they go above 75 pounds. Gabe’s the man hit him up!!!!

Source: Google

★ 5

Fitness 4 Less in Bentonville is great and professional service. The atmosphere is great. I've been a member of most gyms in Northwest Arkansas ans this is hands down the best I've been to. Iron Hog Crossfit is fitness at its best and a great community to be apart of.

Source: Google

★ 5

I’ve been going to Fitness4Less for about 3 months and it’s great. My trainer is Daniel and he has really pushed me throughout the workouts and I can tell a difference in my body. Equipment is great and so is the atmosphere in the gym.

Source: Google

★ 5

Great staff, affordable, helpful , Daniel Samuelson is the most hospitable person in the industry, that I’ve met in a long time.
Enrollment is easy, and Daniel made the prices crystal clear.
I highly recommend this fitness center.

Source: Google

★ 5

Good trainers. Good people. Good place to workout. Lost over 70lbs of fat learning and working hard there.

Source: Google

★ 5

Great gym to workout in! Strongly recommend!

Source: Google

★ 5

Source: Google

★ 5

I’ve been a member at F4L for almost 2 years and I absolutely love it here! Staff and members are all so welcoming any issues I’ve ever had Dwayne and Daniel have been amazing at helping me resolve it! Love my personal trainer as well and prices to have a personal trainer here are the best and completely affordable!! Definitely won’t ever go to any other gym!!

Source: Google

★ 5

This place is practically my second home. Staff are fun and polite and this gym has something for everyone. Cardio, classes, weights, and awesome amenities.

Source: Google

★ 1

They have currently over-charged us a whopping $1625.89 and continue to pull from our account every month, so that number keeps rising. No matter how many times we go up there to talk to different people and how many times we call, the issue has not been resolved. Management has been aware of this issue since the beginning of this year, and we are still being charged.The gym itself is okay and in a good location for many people, but the service and management are shamefully untrustworthy.

Source: Google

★ 3

For a 10/month membership plus annual fees, I would say it’s worth the cost. There are other membership options that are much more expensive and include things such as classes, tanning bed access, etc.
It’s often pretty hot and stuffy inside. The pads and cushions on some of the machines are cracking pretty bad which is kind of gross because bacteria gets in there and it’s also uncomfortable. Staff has been pretty rude on multiple occasions.
They do have lots of free weight options (love this) and lots of options for machines. One thing they don’t have is resistance bands; I feel like this is an essential for any gym.

Overall, it depends on what you’re looking for in a gym. If you just want to get in a good workout in for a cheap membership and don’t care too much about it being nice then it’s a pretty good option. You can always bring your own equipment that they’re missing with you!

Source: Google

★ 1

Source: Google

★ 1

They will literally steal your money and purposefully ignore your phone calls.

Source: Google

★ 5

Source: Google

★ 1

My husband won a month membership from a drawing here. He decided to sign up for the membership. He ended up joining the air force and is now stationed far away with me, but is still being billed monthly, even after getting them all the forms they’ve asked for. The managers are rude and are continuously trying to get out of answering questions and obviously don’t know what they’re asking for, considering they’re now asking for his papers saying he’s left the air force. Don’t join. Their contracts suck, and they do nothing to help you. I’ve only had one great experience with one of the ladies from the front desk.

Source: Google

★ 5

Source: Google

★ 1

EDIT, May 2018
Gym:
•good selection of free weights and cable machines. Array of ellipticals, stationary bikes and several stairmasters.
Women's locker room:
•Though there are lots of lockers, I have found only 3 that lock.
•There is only 1 electrical plug-in that works. I have brought this up again and again, the past 2 years. This has become an issie, because there are several of us that blow-dry/ straighten their hair.
•The sauna was out of service for 3 months before it was fixed.

I recently joined and they have added more equipment! The womens locker room is huge! Lots of lockers, restrooms, showers and they have a sauna!

Source: Google

★ 4

Source: Google

★ 1

Do not go to this gym. I wish I hadn’t, but I can’t leave because they told me I had a one year contract and I actually have a two. As a result, I pay two memberships so that I can go to a gym where the staff is knowledgeable, friendly, and the equipment isn’t falling apart. Springdale is a pretty good gym, but Bentonville is a joke. Huge gym enhancement fees and other hidden fees. Oh! And if you change anything, like add classes, you get locked in for ANOTHER two years.

Not worth any amount of money in my opinion.

Source: Google

★ 1

I have a membership at the one in Springdale and I WILL NEVER AGAIN GO TO BENTONVILLE. It is trash. Rubber is falling off dumbbells. Machine seats are falling apart and just all around very bad experience. Thinking about canceling mine in Springdale because of it

Source: Google

★ 5

Source: Google

★ 5

I honestly love the experience I have here. The staff is amazing. Amazing results.

Source: Google

★ 5

Had an awesome experience cant wait for the new lifestyle.. p.s. love everybody especially Gabe..

Source: Google

★ 1

Do not join!! If I could say zero stars I would. The machines are always broken, all the carabiners for the cable machines are missing and they never fix things. They forged our paperwork saying we’d pay more than agreed to and when we discovered it months ago we still have not been refunded. It’s so unmotivating. There’s a hole in the wall that’s been here since I joined in October that they simply covered with a poster. The staff has lied straight to my face, the vending machines are always empty, it’s dirty and run down. I could go on. Biggest joke of a gym I’ve ever seen! Don’t waste your money.

Source: Google

★ 1

Source: Google

★ 2

Go to fitness one for a little more a month. I regret trying to save money and moving my membership to this place right now. Equipment is falling apart and always dirty looking. This sounds petty but I really miss being greated when I walk in and told to have a good night when I leave. They just sit on their phones and never look up at you at this place. The small easy things make a big difference for me. Still have to stick out another year in this contract.

Source: Google

★ 1

Awful experience. Tried for over a year to get membership cancelled. Was told one thing when I signed up and ended up being charged more and under a false contract. Will never do business with again.

Source: Google

★ 1

Edit* This gym had me give a good review on the day of signing up and it has been a nightmare no since! Do not sign up for this gym! If I could give negative stars I would. This place needs to be shut down!!!!

Source: Google

★ 1

BEWARE OF SHADY BUSINESS PRACTICES

Be very careful if you join this gym They make it nearly impossible to cancel your membership (even if you have moved out of town) - and are constantly changing the requirements necessary to actually cancel. It seems that no one at the gym is aware of the policies and, as a result, you are given the run around every time you try to cancel with the last round of information "not being enough". Please join a different gym

Source: Google

★ 1

Horrible customer service. Have tried to stop by, call and email about account issues and NOBODY would return my call or emails. Owner Dewayne or manager Daniel with absolutely no response.

Source: Google

★ 3

This gym has an impressive array of exercise equipment, personnel, and amenities. They have plenty of room for cross fit, a sauna in the locker rooms, various classrooms, and I think I saw childcare in there.

Source: Google

★ 1

Stay away!! The management and owner are terrible. If you need to alter your membership and it impacts money. They won't reply to your emails or return your phone calls. Go to another gym !!

Source: Google

★ 4

Great place to workout if you go during the non busy times but the building is way too small for that kind of gym

Source: Google

★ 1

Dont join this fitness they rip you off. If i could give 0 stars i would. I was supposed to have a free month membership when i get in there the guy sells me a plan but assures me ill still get my free membership before i get charged and now they have charged my card twice in 11 days for 43 dollars when i signed up for a 20 dollar plan

Source: Google

★ 1

Run far and fast from this place! They will not maintain the building or equipment, it's dirty and a far cry from a "health club". Their "No Commitment" sounds good, but in actuality is a 2 year contract. No Commitment= No Commitment to YOU the customer. I made a negative comment on their page, they deleted my comments and blocked me from commenting further. If I could give less than one star, I would. Once my contract runs out, I'll go down the street to a gym that appreciates their customers.

They deleted all my photos of damaged and unrepaired equipment on their FB page. This place is a joke. Anyone remember World Gym?

Source: Google

★ 1

Read your contract thoroughly. They will lock you into a two year contract, and you will not be able to get out. Be aware of what you are signing. In addition to the contract debacle, the gym is falling apart. Most of the equipment is rusting, missing pieces, out of order, and generally in poor condition. You are better off paying a bit more a month for a nicer gym, and one that doesn’t run its business in such a manipulative way.

Source: Google

★ 1

THIS GYM WILL SCAM YOU.
When I begun my membership with this gym, I made mention of the fact that I was moving. I asked if I would be charged a fee for cancellation if I moved, I was told I wouldn't. In fact, they made it seem really easy. They said all I had to do was send a proof of address, they told me anything with my name/address would do. After moving, I attempted to send proof of address several times and I once received the response of "this doesn't work" but mostly they've responded with nothing at all. Now, I keep getting calls from ABC Financial (who is also known for their shady business practices, just ask the BBB) who're trying to collect a constantly rising amount of money.

I have called the gym several times a week for the past 4 months to see where my cancellation is at, and I consistently get told that they don't know what's happening, so they say they'll call me back. Generally, no one contacts me back. I've received two return calls from them in these past 4 months. Just two. In order to speak with someone, I have to hound them and hound them and hound them. After 4 months, I finally managed to speak with the owner. However, upon speaking with the owner, I found that he was unpleasant, aggressive, and untruthful. Not only was he ill-informed, but he talked in circles, and talked over me. Typical practices for bullies, and people who don't handle logic/reasoning well. On top of being rude and ill-informed, he opted to attempt to threaten me into paying an exorbitant amount of fees (the gym has been charging me monthly, even after I sent my cancellation requests, plus late fees). Additionally, when I mentioned that I never get calls back (again, the gym's front desk has said, just about every time I call, that they would call me back to inform me on the matter) he said "why would I call you back?"
Terrible customer service skills. The bait and switch game they've played with me, as well as the endless goose chase, has been an awful experience. One that I wouldn't wish on anyone else.

Do NOT sign up with this gym if you aren't wishing for headaches. It's possible to work out in this facility, but you'd be better off working out in a junkyard. It is absolutely NOT worth it!!!! Sign up with ANYONE else!!!!!! I would give a negative amount of stars if I could.

Source: Google

★ 3

Decent place, could be better if equipment was maintained or replaced more often. Still much better environment than Planet Fitness.

After second thought....,they should rename this place “scheduled for maintenance.” Come on DeWayne, get it together here.

Source: Google

★ 1

False advertising at its finest. Went in to do their February promo (2 for 1 membership with $1.00) and the guy I was speaking with tried having me sign before properly explaining everything to me. When I told him I was not signing anything he clearly got frustrated with me and popped an attitude. I asked him for the details so he told me the bare minimum. When he told me the total it was $70 plus the first months payment which made no sense because the promo clearly states a $1.00 down not $70. Tried telling me they had the promo marked wrong on the website and that I needed to pay that amount. I told him no and again he got frustrated and refused to take my no as an answer and continued on so I just walked out. Please be careful if you’re considering joining this gym they love to false advertise and scam you into a 2 year contract.

Source: Google

★ 5

Love this gym. The ONLY negative is that if you are late on a payment you get charged double. I dont know where all these people are coming up with a 2 year commitment. I'm on a month-to-month term.

Source: Google

★ 1

This gym is by far one of the worst gyms I've ever worked out in, all the equipment is crammed together, the staff is always on their phones,and the owner is all about bad business practices. I'm a traveling worker who needed a place to lift, told the owner my situation and we came up with a verbal agreement on what was possible or so I assumed. Low and behold he knows I don't live in the state of Arkansas and still expect me to pay for a membership when I live 5 hrs away. Do not join this gym based on the honor of one man's word that means literally nothing at all.Enough said.

Source: Google

★ 5

Have been a member since the time World Gym shut down. This has been a good switch so far. They do have a sauna.

Source: Google

★ 5

Great trainers and a good selection of equipment.

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★ 1

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★ 5

Clean perfect place

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★ 5

Very clean facility

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★ 1

STAY FAR FAR AWAY! Worst experience with any establishment of my life. Took almost three months to cancel my membership even though I provided all the proof that I was out of state and showed them my lease and it wasn’t good enough. The owner dewayne is a discrase and the most unprofessional person I have ever met. I couldn’t even get a confirmation of cancellation he told me his text was confirmation...

Source: Google

★ 5

A good place to work out and meet people I want to get fit like you

Source: Google

★ 1

Garbage gym. Broken equipment, stinky bathroom and locker room. Will get you into a 2 year contract without telling you. Absolute scammers.

Source: Google

★ 1

UPDATE
I called and spoke with the GM and he simply cemented the idea it was my own doing signing a 2 year contract, and that he was taught from his parents to finish what he started...how about treated others as you would want to be treated and not get shammed into a 2 year contract.

I've had buyers remorse before, but never an experience that has led me to right a bad review...let alone a follow up.

With your new years resolutions save yourself from this gym. Buy a beachbody program and take it home, or to the park...or anywhere but here.

I also wanted to add, since at the end of December they hit my account for an extra $43.69 for equipment upkeep. Now this is not a "hidden" fee, they did explain it would come, but still...above and beyond the monthly and low and behold the padding is still wearing out on some (in fairness not ALL) of the equipment...I wonder where all of the Christmas bonus...I mean equipment upkeep funds are going. MERRY CHRISTMAS.

-----------------------------------Original with slight points of clarification updated...SPOILER, it still doesn't help their position.

I came in a they pushed really hard to get me signed up, before I knew it I was walking out with a contract, not to mention 2 year contract. I don't feel like they even mentioned it until they had my signature, at least while I was signing, and if they did it was the person doing the paperwork while the "coach" salesperson was being verbally distracting with all of their "great features". Why on earth would I want a 2 year contract. Online right now I could get a 1 year contract, not to mention during the time frame i signed up they were running a 1 year contract option online. I feel that I was purposefully misguided to the 2 year contract and despite them doing 1 year online, they will not amend and cancel my contract.

You can call this just an upset customer, but I feel they used pushy, intentionally misguiding, and shady sales tactics. Do they legally have me on a 2 year contract. Yes, but I am over 1 year in and I want out. If they would have done a standard, and a currently advertised, 1 year contract it wouldn't be a problem.

Their customer service is horrible and they have lost any chance of me coming back. I hope if you read this you will seriously consider any other options prior this this gym.

Source: Google

★ 1

This "gym" in Bentonville is horrible. I started going there because it was all I found that wasn't planet fitness. They lock you into a two year contract and charge you way more than they advertise for. Tried to get out of my contract and was told I had to buy it out Instead of listening to customers about improvements they take your money and run. There have been minimal improvements since I've been going there. If you want the most bang for your buck go to spimgdales F4L or J street gym. If you're a serious bodybuilder or power lifter than I'd definitely go to J street gym. Staff at J street is friendly and willing to accommodate your needs.

Source: Google

★ 2

Some of the workers there are irresponsable, sadly i had one of them, they offer me hell of good deals, i agree did the one year contract supposedly the first 2 moths were going to be half off, and then the bill came it was not i call the gym let them know what was going on and they said they will take care of it, i kept paying the same amount i will totally not do another year with them

Source: Google

★ 1

Welp im suck with a two year contact I blindly signed up for. I came in there like bro I just want to lift weights and stuff, what do you need my SSN for? I wouldn't minded too but just the way they blatantly lie to you doesn't sit right with me.

Source: Google

★ 1

dirty, weights always scattered.

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★ 1

They have a terrible 2 year contract and they will keep you in it as long as possible. I’ve moved out of the area a few months ago and have tried to work with them on getting out of the contract since I met the requirements on leaving. No matter what I show them they have kept me in this contract. They are truly horrible people and I won’t ever go back.

Source: Google

★ 1

I stopped training with a trainer. It's been 2 months and they're still charging me after I filled out a cancellation form. Called multiple time and still did not get my money back. Avoid this place. They do whatever to keep your money.
Update: Apparently they had lost my cancellation form. Gave me half back, and still try to collect money for the membership. If anyone has any question about the company talk to me first. I have pictures.
Update #2: now they have called claims to claim the money they owe me. What a shame. So hungry to money. Be careful before signing the contract.

Source: Google

★ 1

I would rather give less than one star to this gym. I was tried to cancel the membership because I moved out of town.i am trying to cancel the membership since more than six months. I was still being charged. Their manager gabe haugh told that the membership is cancelled but still I am being charged. The front desk people wouldn’t return the msgs to manager. I called them like numerous times to cancel it but in vain. They try to steal money at any cost from you and guess what after I have seen the cancellation form send by manager gabe I found out that I haven’t signed the Form and it’s a fake sign of mine . Although I didn’t complain to police about this and tried to cancel it they weren’t helping me out and still charging. Please be beware of this gym while joining.

Source: Google

★ 1

Would give negative 5 stars if at all possible. The gym enrolled me into a 2 yr contract without informing me up front. I’ve been trying to cancel for 6 months now after moving out of Bentonville. Spoke to reps on phone for 6 times and filled cancellation forms twice. This gym is a fraud. Stay away from the gym. I’m gonna try one last time and will go to Bentonville Police if they continue to show me a difficult time.

Source: Google

★ 1

One of the worst gyms that I have ever visited in my life, don't ever ever go this place. some people here don't even have with manners while talking with the customers, stay away from this place. They don''t even deserve a rating horrible experience.

Source: Google

★ 5

The ladies here are amazing to do classes with. Everyone is so kind and awesome. The women in the daycare are great! My twins love going too!

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★ 1

This gym is poorly managed at best. Their equipment is dirty and usually broken, the TV’s “won’t turn on” in the cardio area according to the staff, yoga mats are shredded, holes in the wall have had a sign with “maintainence scheduled” for MONTHS, broken mirrors in the weight area, missing dumbbells, the humidity is awful, studio is dirty and most of the pins are missing in the machines so you have to search for one in order to do an exercise. I have heard many complaints over customer service. The contact is 2 years, however they do not take care of the facility. The owners are building an additional facility in Springdale, but need to take care of the issues they have in the Bentonville location.

Source: Google

★ 1

I signed up for the full package with group classes, childcare, and access to all three locations in NWA and then later started training with a personal trainer. Five minutes into each gym session the childcare center text or calls me saying that they can’t handle my son and he is inconsolable. So there goes the childcare and group fitness classes right off the bat. I can’t justify driving two towns over just to go to the gym when I have one down the street. So I plan out times to go to meet my trainer when my husband is home to watch my son. Then my trainer quits and NOT A SINGLE PERSON FROM FITNESS 4 LESS BENTONVILLE calls to say that he quit and that they need to set me up with a new trainer. I call to sort things out cause at this point it’s not logical for me to stay at this gym with no childcare or communication skills and I get the run around for THREE DAYS! Finally the manager of the location I go to calls and it’s like talking to an aggressive brick wall. He basically says, “You signed a contract so screw you.”. Like above and beyond customer service. I contact another location to try and get the owner of all the gyms in NWA in hopes of resolving the situation. The owner finally calls and says that he’ll make sure I get a new trainer and that he’ll make sure childcare is available..... So now I have to bring my son, who has cried until he threw up over being there, EVERYDAY FOR TWO WEEKS so he can “get use to being there”. So if you like getting screwed out of over $250 a month and having zero communication with the people your paying it to this is your place.

Source: Google

★ 4

Some equipment here is old and worn out like the mats but I do appreciate that it's not so pact and busy all the time and the locker rooms are great. Haven't tried the sauna yet but i like that I have that option.

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★ 5

In for the day from out of town and they were wonderful. Welcomed me in as I was there for mainly crossfit next door, they are hand and hand. Clean, open and really nice bathrooms! I will be back on my next trip to Arkansas

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★ 1

The owner is an absolute scumbag! I have no idea how this man is even allowed to own a business. Stay away from this business and their shady contracts.

Run, you’ve been warned.

Source: Google

★ 1

Stay away from this place. Signed 1 year membership with a couple of personal training sessions. They are charging me for a full year of personal training. Not the only person they have done this too.

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★ 5

The variety of weights is always a pleasure when working out. The staff is lovely and always welcoming. There’s no pressure to act a certain way in the gym - you’re free to be yourself and get as big as you want💪🏼😤

Source: Google

★ 5

Love going to Fitness 4 Less. The kid’s club is always warm and inviting. They keep it very clean at all times. The staff and management are always very friendly and helpful. Would definitely recommend to my friends.

Source: Google

★ 1

Beware of predatory billing practices.

After attempting to cancel my membership in August 2018, I was informed I would be billed for an additional month membership. That happened as expected and then I was charged nearly an additional $100 as a "club enhancement fee" which they refused to refund since it was within 30 days of my cancelation.

Source: Google

★ 5

This gym is always clean and the staff are excellent. I especially love Amy, the class instructor!

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★ 5

I love working out at this gym. I've been here for over a year and couldn't be happier. The staff and management are always very friendly and helpful. They keep the place very clean and are always there to help if you need anything. The childcare is an awesome addition as well so you don't have to worry about finding a babysitter.

Source: Google

★ 5

Awesome place. Has everything needed for a good gym. Child care is a plus. Couldn’t ask for a better group of fit pros

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★ 5

friendly staff, great clients to help anyone improve or get started, Great facility with all the amenities someone could need. Shout out to Justin Medlin for the great deal and information. Would recommend this place to anyone. They also offer great personal training, See my girl Keri for more details.

Source: Google

★ 5

Great gym.. this staff is very helpful and friendly. The gym is also very clean and has great equipment. Very happy at this gym. I’m giving it 5 full stars!

Source: Google

★ 5

All i see is a bunch of negative comments from people picky about this or that. The equipment not being up to date, the manager is this or the manager that. The staff is rude. Give me a break. well, i take that back Gabe is kind of a douche from time to time. I've been part of this gym for 2 years now. ever since World's closed down. It's not doubt one of the best gyms to be part of in NWA. 95% of you belong at planet fitness. They'll baby you more there if that's what you guys are looking for. Don't expect the same at F4L. It's a more serious gym to grow and build. Don't like it? then leave. That's your problem but don't tell everyone else how bad it is. Cause it's not.

Source: Google

★ 5

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★ 1

Signing up was extremely simple! I'm excited about the kid zone so that I can get the full potential out on my classes! Changing star rating from 5 to 1.

Here is my update after trying to work out a few times at the Fayetteville location. I signed up through Bentonville though. They make you write a glowing review when you sign up. Here is the truth of my situation now. I joined with a membership and had the child care included. I was approached about 30 mins into my treadmill time by the desk employee and was told my son was crying. I went over to check and was essentially ushered out/not welcome. I was told by the desk employee that people only work out for about 30 mins anyways. That's great for those people, but I expected to be longer. I felt pressured that I would not be allowed to actually workout. I came back later and asked to cancel because if I'm not going to be able to work out here then what was the point. They wanted my membership paid in full, I declined and asked to speak with management. I spoke with them and they said there was nothing they could do. I drove all the way to Bentonville and made sure that there was a form requesting not to renew my membership. Felt unwelcome, but thanks for taking my money!!

Bentonville was understanding, but I doubt anything will be done about it.

Source: Google

★ 4

All kinds of fine women. What more needs to be said

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★ 5

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★ 1

Be careful. There is no such thing as "No Contract". Thought I signed up for tanning and the next thing you know, I'm being chased down by their attorney for signing a contract and cancelling my card. Very deceitful. Just a desperate attempt to get money out of someone.

Source: Google

★ 4

I love this gym a lot... the equipment is great. Thet have kids area (wish my kids could go to it at any time just like the gym hours). The chanhing rooms and showers are specious and clean. The sauna ks great . Tanning beds work amazing. Staff is friendly. They got tvs.

Now the hours .. they made an improvement and stay open 24/7 but only monday through Thursday. I work monday-friday, sometimes 2 jobs so i cant utilize that 24/7 time during those days. i realy wish they were open 24/7 EVERYDAY of the week so it would benefit me more.

Source: Google

★ 3

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★ 1

Dishonest contract. You cannot cancel your membership no matter your circumstances. They will state you can up front but later you will be denied. Terrible business. Will be reporting to BBB.

Source: Google

★ 5

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★ 1

This has been a good gym until now. Management was not honest about letting me out of my contract after not being able to walk for days after doing Crossfit. I realized the severity of the degenerative authritis in both my knees after my visit to Mercy. They said I could be released from my $80 per month contract if I brought a letter from my physician. After two different visits with a two different requested letters from Mercy Medical saying that I could not do Crossfit Gabe said I was finished and would not be charged again. He told me that was all I needed and then I got an email from a week later saying that was denied and I would be charged full price full term. I called day after day trying to get an answer and no help. Don't get hurt and expect any sympathy from these guys.

Source: Google

★ 1

Horrible, pathetic, untruthful, deceitful, dishonest...these are only a few words I have to describe the experience my wife encountered with this rip-off of a place. Think twice, maybe three times before you spend any money here. Gabe, the "General Manager" fails to return promised Phone calls as well as make good on promises. We will be filing a complaint with the BBB on this crooked organization.

Source: Google

★ 1

You will get ripped off

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★ 3

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★ 1

This gym is the worst for customer experience! The initial appeal was the child care and after signing a contract we realized it was beyond subpar! If you have children, run far away from this place! Rhonda, who runs the child care, isn't great with kids and talks HORRIBLY about the parents behind their back! She even does so with her staff (who's turnover is out of this world)! The owner, Dwayne, insists on keeping her despite having many potential hires - who leave as soon as Rhonda starts working to damage their reputation - that exceed her experience and expertise. I'm skeptical of the reasons he keeps her, but it's terrible for business! Do not, I repeat, do NOT sign a contract with this place if you have children!

Source: Google

★ 1

Hidden cancellation fees and management is no help. Save your time and go to Planet Fitness. If you have an issue at this gym nobody is going to help you out. You simply get ignored.

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★ 5

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★ 5

Tranquilo

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★ 4

Not too shabby for a gym.. plus tanning and child care. A lot of up front fees though

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★ 1

This place is a joke

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★ 1

Awful place. Broken equipment. Group instructors are great but management is bottom of the barrel. Flat out lied. Contract does NOT state it can't be cancelled but staff refusing to let me cancel. I will be reporting to better business bureau and I request others with similar experiences do the same! If I could give 0 stars I would.

Source: Google

★ 3

Wish they had a pool

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★ 5

I have only been to a few gyms but i love this one. Its very clean, cheap, and has great equpitment. They also have child care

Source: Google

★ 1

DO NOT recommend this gym at all!!!!!!
When I went in to activate the free week, was pressured into joining. Tremendous pressure they would not take no for an answer, did not allow me the free week !!!
When I tried to cancel my membership when my husband was told we would relocate for work, they would not let me cancel the membership. Even after I complied with the policy/ rules in the membership agreement And my friend who recommended this gym must have done so for the money off her membership rate. Then after I told her what happened, tells me yeah, I've heard that about them, but didn't warn me
Here's your warning.
Would rate zero if possible.

Source: Google

★ 3

Average gym, no thrills. Tons of TVs, but they only have them on 3 channels, not sure the point. A lot of the equipment is missing the weight pin or out of service frequently. The dumbbells are never organized, so you spend a lot of time hunting for the right weights. Only 2 squat racks, so sometimes there is a wait. Great for the hours and money, but just average.

Source: Google

★ 1

Poor management don't expect anything to ever get fixed at this gym. People at the front counter are cool but the better the employee the faster they will be turned over. Ever bar in that gym is bent and NEEDS to be replaced. The contacts they give people are trash and the upper management is extremely rude to even long time costumers. Pay the extra money and find a different gym. If you don't care about free weights go to planet fitness. This gym is a garbage fire. Update. The gym owner does not allow rap, hiphop, or "jazz". Let that sink in.

Source: Google

★ 5

Love it at 5am with less ppl

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★ 1

They have no follow up to any emails that are sent top them. They front desk does not inform you of what is actually needed to cancel. Even after canceling they continue to charge your account for 60 more days. I was suppose to receive a free training and tried to schedule it. They never responded. Their communication is horrid and their cancellation policies are absurd.

Source: Google

★ 5

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★ 1

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★ 1

I'm not a man who enjoys being hard sold to by salesmen.

I stopped by for a quick price check that ended up being an hour long sales presentation cycle by the salespeople and management at the gym. They we're very forceful in trying to get my card and personal information before I go.

Needless to say, I will be going to the Bentonville Community Center for my personal exercise needs from now on.

Source: Google

★ 1

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★ 5

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★ 1

Not for me. Too Loud, impersonal staff and equipment is so overused that I could not even make adjustments. Worst gym I ever tried out. Had serious artery injury and surgery so went in to cancel membership and staff was rude, now they have sent my account to collections!

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★ 3

Amazing price, but there is a reason. Everything is old and lots of broken down equipment.

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★ 1

Worst place ever 😂😂😂

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★ 4

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★ 5

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★ 4

This is a pretty nice gym to go to. Fairly big and they have pretty much everything (except bars for calisthenics). The Fayetteville location is very small and the owner there is a pretty rude guy. I've heard good things about the Springdale location, but never been there.

You hear a lot on the radio about how it is a no contract deal. Make sure you aren't fooled when getting a membership there because the very basic package is no contact, but everything else they offer is contacted.

Overall it's a pretty decent place for fairly cheap. Nothing really special about it because other gyms like planet fitness offer similar stuff.

Source: Google

★ 5

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★ 1

Drive all the way here from Fayetteville because they offer 24 hours on Friday. To show up to an empty locked up gym.... no explanation on the door and zero customer service to answer why.

Source: Google

★ 1

If I could give them a ZERO I would. My daughter was moving out of town. She told them she needed to cancel. They told her she didn't need to do anything. She continued to be charged. They didn't process her cancellation so when we called it was going to cost 3 more months of fees. When we called the person we talked to said they would give the info to the manager and they would call us. Once again they failed and didn't call. And then they sent it to a collection agency.

They are terrible to work. Be careful of you decide to go to them.

Source: Google

★ 5

Awesome gym, I was blown away by the affordable prices and Steve was a awesome guy and answered all my questions

Source: Google

★ 5

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★ 1

I have had memberships to many workout facilities for over 40 years and this is hands down the worst I have experienced. No one there knows what they are doing and they couldn't care less about their members. They advertise month-to-month memberships with no long term commitment but when I notified them I was canceling they tried to tell me I had a 2 year contract. After my son had a serious car accident that left him in able to work out he canceled his "month-to-month" membership by phone and in writing twice and they have harassed him for months including it over to a collection agency. They have also called me and my wife multiple times about hismembership. We notified them in writing to stop harassing us but they just keep on. I strongly suggest people consider other workout facilities.

Source: Google

★ 1

Before investing your money in fitness 4 less please read over the contract thoroughly.
They say that there is no contract which seems like theres no penalty and no termination fee, only 10 dollars per month and sounds pretty good.
Thats why i visited there and signed for a membership. But they say i have to pay 50 dollars for a processing fee and an annual charge of 40 dollars. So i said okay, then i wanted to cancel after a month because i just dont have the time to work out very much anymore. But they said that i have to give a 60 day notice to do that and they charged me for 2 months. This 60 day notice was not mentioned when i signed up for the membership. So i dont understand why they have a $50 dollar processing fee, a $40 annual fee, and a 60 day notice doesnt make sense. They have a lot of hidden fees that arent advertised with the no contract only $10 a month. Please read this before signing up for the no contract $10 for any furture customers. Its the same for all fitness centers.

Source: Google

★ 5

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★ 5

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★ 4

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★ 5

I really enjoy it. This place is awsome.

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★ 5

Great place and amazing area to workout in. Would recommend fitness for less to anyone, bodybuilder to crossfitter to someone who just wants to stay active. Along with great staff this gym is one of the best.

Source: Google

★ 5

Amazing gym! Great staff to always help me!

Source: Google

★ 1

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★ 1

When I first started they were very nice, then after a month they just don't care. The bentonville daycare is run by a crazy person and the customer service sucks. They don't take care of problem and no one knows anything. Half the time the equipment is missing parts or does not work right. One person gives you one answer another gives you a different answer. They done tell you all the fees when you sign up and it is a contract for 2 yrs. I wish I never signed up with them.

Source: Google

★ 5

Great equipment, good workout environment, respectful employees. Always get a good workout here

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★ 5

Great music!!! Great service!!! Awesome equipment!

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★ 5

I've been going here for well over a year now. They offer all kinds of different fitness options which is great and a huge value. Good facility and equipment available. Go see Nikki for personal training too! She's great.

Source: Google

★ 5

Source: Google

★ 5

Great gym, definitely has a lot more to offer than Planet Fitness which meets minimal fitness expectations. Fitness 4 less has tanning, saunas, a multitude of group fitness classes, CROSSFIT, and free personal training sessions when you sign up. An individualized dotfit account which has all the fitness knowledge you could ever need, from a workout plan specific to you and your goals, diet plan, and even recipes. Having been in the fitness industry for 7 constant years, I can honestly say this is the best gym around the northwest Arkansas area and they will help you meet your goals no matter what.

Source: Google

★ 5

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★ 5

The signing up process was awesome ,as well as the visit to my workplace to invite me in.Gabe and Spencer were a pleasure to work with, also love the sauna!!

Source: Google

★ 5

Awesome gym!!! The place is very oraganized and I feel like I am not being judged as I work out.

Source: Google

★ 5

Excellent Customer service. Gabe ( GM ) is very helpful. Facility always clean. Nice equipment.

Source: Google

★ 5

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★ 5

I really like the equipment and the staff they are friendly and uplifting.

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★ 5

Great classes!! Body Pump and No Mercy are great work outs from begginers to advanced!!
I haven't tried to dancing classes but have heard they are great work outs also!! Great club, great atmosphere!

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★ 5

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★ 3

Busy place.

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★ 5

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★ 5

Clean. Great customer service. Can't beat the bargain price! TVs if you want to watch, childcare, classes, CrossFit, TRX bands, machines, free weights, awesome spin bikes. I'd recommend anyone here! 3 locations (Springdale, Bentonville, Fayetteville). More compact than Springdale location but still offers everything I wanted!

Source: Google

★ 5

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★ 4

Small but ok

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★ 5

gotta say... fitness4less is a great place to get fit! the environment is amazing the perks are plentiful, prices are fair, and more free weights, benches and squat machines than you can handle! this is how a gym is supposed to be. planet fitness could learn a thing or two from this gym... furthermore iv'e read some of the reviews one particularly saying she was tricked into a 2 year when she was told it was a 1 year contract? hmmm i find that hard to believe considering the fact that i, as well as all my friends who have signed up here were given agreement print outs during signing to know exactly what they were buying the employee who i signed with explained in detail every initial and signature to avoid surprises.

Source: Google

★ 5

This place is very cool. Nice place to get fit and make you look great.
Thumbs up guys.

Source: Google

★ 1

I have so much to say and I'm not even sure where to start... I think I can save everybody some time including myself by saying - READ THE REVIEWS !! On all of the available options, Google or Yelp as well as Facebook. I want to also remind everyone that word of mouth is a businesses best form of advertising, and it ISN'T good. The only good reviews you will read you can bet are that of employee's. I know first hand how incredibly deceitful this company is. I would also like to say that the Class Instructors as well as the CrossFit Trainers, and Personal Trainers that are affiliated here are a INCREDIBLE group people. Good Hearted, Hard Working, Commited People who love their jobs and their clients. But in saying that, the Upper Management and Owner do not allow us to better this company because he is only concerned about one thing. I could go on for days but I don't feel the need because the Reviews are nothing but TRUE !! As well as a dozen others only the employee's get to see !! I miss all of my members and I personally want to apologize to all of those that were tricked into a membership at this gym !!!!!!!!!!!!!!

Source: Google