★ 5

Place is always clean and fresh smelling. Great facility.

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★ 5

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★ 5

Great place, great people and atmso

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★ 5

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★ 5

Love working out here.

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★ 5

Very impressed with this location! Everything was well kept super clean, Staff was welcoming.

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★ 5

Very good vibe and atmosphere was energetic. Not to mention the equipment was clean as it should be.

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★ 5

Friendly staff, clean well-maintained equipment, and affordable. We will definitely renew our membership.

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★ 5

They've got it all.

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★ 5

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★ 1

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★ 3

Be more polite

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★ 5

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★ 5

Staff a Planet Fitness is awesome! Very helpful, pleasant and kind.

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★ 5

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★ 1

Call after call and no one can pick up the phone.

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★ 5

Love this place!

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★ 5

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★ 5

Excelente lugar para hacer ejercicio, buenos aparatos, muy limpio

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★ 5

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★ 5

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★ 4

Good service. Friendly Staff.

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★ 5

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★ 5

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★ 5

Bien.

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★ 5

Excelente

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★ 1

They will overcharge you without issuing a refund and force you to pay extra to cancel your membership after years of patronage. Do NOT support them!

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★ 5

Wonderful Staff, clean gym, clean bathroom! What more could I ask for?!

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★ 5

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★ 1

They should take the government money they are receiving for free teen memberships and put it towards making sure all of the air-conditioning works in the spring. Every year units don't work and it's end of July before they are fixed. Put a large ceiling fan in the yellow room where it's 100 degrees.

Well they did it again. Gave free passes to teens for the summer so PF could take charitable contributions off their taxes. Now paying members can't work out due to kids standing around taking selfies of themselves.

Air conditioning still not working correctly after a month and a half in 100 degree temperatures. They think adding fans to blow hot air around will help. What a joke.

I really liked the gym till they offered free memberships to teens that all they do is talk, on their phone and don't clean machines so paying customers can't work out. Now the air-conditioning hasn't worked for a month.

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★ 5

Great staff. Great equipment.

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★ 5

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★ 5

Haven't been here for awhile and they remodeled the space in the building. Looks Good. Bigger space than Springdale

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★ 5

Good clean gym that I enjoy going to!

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★ 3

Night shift workers sometimes don't listen to the radios and then I cant use the black card amenities

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★ 4

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★ 5

Location and equipment work great for me. $15 a month to use their cardio equipment, that’s well maintained and new, is a great value. The gym is very clean and well maintained; the staff do a great job. I go during non peak hours and there’s always available cardio machines and just the right amount of people to create a good atmosphere. Would recommend

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★ 5

Incredible place! Planet Fitness in Rogers AR is no doubt the best Planet Fitness I've ever been to!

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★ 5

Great place to go and work out and the check in people are very helpful and super cool.

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★ 5

Getting strong and fit!

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★ 3

Poor customer service, no one is ever at the desk at night and the radio never works. Someone should be present or at least aware.

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★ 1

Places is always dirty. Never has paper towels. Can’t hardly get help. Very poor management.

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★ 5

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★ 1

Planet fitness has made it incredibly difficult to actually cancel a membership. I went in-person to cancel, and they continued to bill me for months afterwards, and then didn’t refund the full amount when I followed up with them. I appreciate the managers trying, but I’m really disappointed they have intentionally made it so difficult to cancel and would keep billing regardless.

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★ 5

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★ 4

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★ 5

As a new member I was very impressed with the knowledgeable staff and the fact they are very approachable. Yahaira, Chyna and Vanessa went out of their way to introduce some of the newer machines and how to use them. I have been to other PF centers but I would have to say this location has impressed me the most. The other staff members I have engaged with were also great, can't remember their names.

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★ 5

Great place with friendly and helpful staff. Always clean and great equipment.

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★ 5

Bailey is always positive encouraging me to do a extra rep & super polite. She's also a hard worker. She is always stocking drinks & cleaning

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★ 5

The gym is always clean and the staff are friendly.

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★ 5

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★ 5

Great facility!! They have recently upgraded their equipment and are very well staffed. Great place for an afternoon workout!!

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★ 5

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★ 1

You can’t take a warm or hot shower at any of the planet fitnesses around here. Definitely not this one(Roger’s) it doesn’t even get warm and is worse when someone flushes the toilet. It’s FREEZING COLD ONLY. It’s frustrating

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★ 5

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★ 5

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★ 1

Expect no Hot water for a shower. The staff act surprised when you mention it. Apparently an ongoing issue. Both at the Bentonville and Rogers location.

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★ 1

Can’t cancel membership online. Have to physically go into the store to cancel membership.

Even if you delete your account, they will still bill you continuously. That is a Ponzi scheme.

Also, rogers gym is very crowded.

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★ 5

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★ 5

Planet Fitness at Rogers, AR is the best gym around. Alex, the personal trainer, is excellent! He listens and evaluates your specific needs, then develops a workout plan that fits your goals.
The front desk, Vanessa and Nestor, are always cheerful and helpful. If you want to get into shape, don't know where to start, or embarrassed in any way, I highly recommend you check out this great gym, Planet Fitness!! Thanks

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★ 5

Great staff who are always friendly and helpful!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Clubs are always clean and usually have adequate space

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★ 1

I canceled my membership because of the stuff They are so rude I will never come back again

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★ 5

Super clean and friendly front desk crew

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★ 5

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★ 5

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★ 5

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★ 5

Very well equipped and managed! Super friendly staffs and receptionists.

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★ 1

Fix the leg extension machine. It’s been busted for at least 4 months. Surely you’ve had enough revenue from New Year’s resolution people to buy a new machine.

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★ 5

Love this place for years and years

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★ 5

Friendly staff and very clean

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★ 5

Clean and lots of room and equipment.

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★ 5

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★ 5

My favorite ever workout place. Been there since they opened and sincerely enjoy visiting with ALL employees. The go above and beyond to make this the best place ever.

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★ 5

Absolutely love it .. so much positivity and fitness trainers there as needed.

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★ 1

had to cancel my membership because the inconsiderate younger members are always hogging the machines in the 30 minute workout station. can't even do the one thing i tried to do for myself because this place has no ability to control it's community.

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★ 5

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★ 5

I had not been to a gym in probably 20 years. A lot has changed. When I first stepped on the door, I was immediately greeted by front desk. After I downloaded the app, the first thing he said was would I like a tour. I was happy with the tour and amount of equipment. I had some questions during my workouts about all this new stuff they didn't have 20 years ago. After I left that first day I was so anxious to come back. I like planet fitness and with a little motivation on my part, I think I have found my gym😊. It's nice to know there are people out there happy to help👍

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★ 1

Haven't used membership for about 8 months. The benches are always in use and I don't use cardio machines. Cancelled today after paying for months of unused services. Was told I have to pay an extra $63 just to get out of the contract. Do yourself a favor and go to a local gym. They appreciate you and your money goes into NWA.

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★ 4

Too many people don't custom machines after use

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★ 2

I moved to Rogers about 6 months ago & I really wish Planet Fitness would open a location in the South Rogers/Lowell area. I am glad Rogers has a facility I was able to switch to but this particular facility is truly INSUFFICIENT, inside & out. (Especially when it comes to Black Card amenities & apparently enough workers to cover the front desk) The massage chairs almost never work & that problem doesn’t look as though it will ever be fixed but that’s for a different review. Each time I come to use my “Black Card luxuries”, I have to use a walkie-talking to even find an employee. Having a walkie-talkie available for emergency needs when staff has to step away is great but shouldn’t be the most used form of communication between staff & clients. A clean facility is great but the 1, & on occasion 2, staff are constantly cleaning. Someone needs to ALWAYS man the desk, even during slower times of overnight / early mornings. One staff member should NEVER be a thing. That’s not ok & it’s not safe for them either. Come on Planet Fitness, hire enough staff!!! Saturdays during the late morning to evening are the only time I’ve come that 2-3 staff members are working & even with 3 you’re still understaffed with all the cleaning tasks. Having to use the walkie-talkie for service is annoying to me & the employee too. With most of them it’s quite obvious by their rude demeanor. (Except the lady that works overnights later in the week & weekends- she’s great & never acts put-out) Having to get on a walkie-talkie & then wait for help every 10-15 minutes as I switch between beds (red light therapy, tanning, massage & hydro) is ridiculous & part of why I’ve stopped coming as often. It’s never pleasant to feel like a burden as a client. I’m always friendly & cheerful to whichever staff I encounter that day & I never fuss. I’ve attempted to wait for the them to finish their task instead of calling over the walkie-talkie but I’m left waiting 20+ minutes & only helped when another PF client eventually comes over & calls over the walkie-talkie on my behalf. I assume they think I don’t know about the walkie-talkie. Who knows how long I would have been left waiting. One time recently, the walkie-talkies weren’t working. I tried several times, as did others. I just waited but a few clients walked out. I happened to have time that day & really needed to get in the massage chair & hydro bed to help relieve stiffness. Again a random client came over to help when they saw me waiting & trying the walkie-talkie. They used their phone to call for the employee. Clients can’t simply call an unmanned phone/front desk even if the 800 number we all have actually called this location. But, we shouldn’t even be dealing with such lack of customer service. The client that helped had the employees cell phone number. To make each visit worse, once I am finally offered help from whoever is cleaning, I am almost always met with attitude. I shouldn’t have to feel like I’m putting an employee out to use the amenities that I pay for, even if I am asking for a different bed several times. As with all PF clients I do clean the equipment, beds & chairs BEFORE & AFTER use BUT I can’t use this particular equipment/ turn it on myself so what other choice do I have than to keep interrupting staff? If clients are cleaning before & after each use (way more clients do than don’t) why in the world does PF have their staff do what seems to be nothing but cleaning? The employee always has a cleaning cart in tote behind or close to where they come from so surely that’s what they are too busy doing to cover client needs. Maybe if they weren’t so busy cleaning they wouldn’t be so put-out with helping clients with things they have to have staff for. Planet Fitness needs to hire an outside cleaning company or have maintenance only staff for daily cleaning of bathrooms & floors like most businesses do. Customer Service staff shouldn’t be too busy cleaning to meet client needs. Please hire more help so staff aren’t stuck cleaning and clients left waiting?!

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★ 3

I enjoy having a facility nearby, but they are really lacking. 2 of the 4 massage chairs are out of order for over a month now, the computer system is extremely slow and constantly has problems. Takes forever to buy a simple water. The amenities for the Black Card are obviously a low priority to management. Not satisfied at all this last couple of months. Staff is very friendly though so that's a plus, nothing against them!

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★ 5

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★ 5

It's a solid gym with moderate crowds at the most. Clean and well maintained.

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★ 4

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★ 5

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★ 5

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★ 4

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★ 4

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★ 4

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★ 5

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★ 5

Very good for me

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★ 5

An excellent and professionally operated business designed to attract an keep customers wanting to come back. Certainly, a customer gets more than their money's worth and every opportunity is offered for customers to achieve their exercise goals using the very best equipment and facilities provided.

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★ 5

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★ 5

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★ 1

After a long day of work I like to go get a massage, but the massage beds & chairs have been out of order for some time now.. considering I pay extra to be a black card member and have access to those amenities it's frustrating to go in and be told they are out of order with no ETA. Something should be done about this.

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★ 3

Average gin

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★ 4

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★ 5

Variedad de máquinas y muy limpio todo! Personal muy amable

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★ 4

Great gym! Could use a couple pieces of equipment, like seated calf raise and pronated leg curl machines, but you can improvise with what they have. Also, sound off that lug alarm when people are dominating the space directly in front of the dumbbell racks. Preventing people from getting or putting up the DB's. Maybe put a strip of white duct tape that has "no working out beyond this line". They know what they're doing.

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★ 5

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★ 5

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★ 5

Great service from Bailey, she was very helpful and answered all my questions.

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★ 5

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★ 5

Planet fitness I like it cause is a 24/7 they have message equipment the only thing I don’t like is because they don’t have a swimming pool and sauna room but I don’t mind I like the place thank you

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★ 5

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★ 5

Love my gym!!! Bailey is the BEST!!!!

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★ 5

Gracias Amiga Bailey por exelente trabajo. Gracias por El tour

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★ 5

Bailey is supper amazing, patient and very helpful, realy helped my learn how to realy work out the right way, so helpful with all my questions even had great tips on different ways to help even at home to keep me staying strong

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★ 5

Bailey is awesome! She had lots of good information. Super energetic and fun to talk to!

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★ 5

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★ 5

good customer service

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★ 5

Bailey was very great with her customer service. Very informative and insightful. Highly recommend her to anyone else!

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★ 5

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★ 5

I have really enjoyed working out at this club during my business travels. Shane, who works overnight, is really personable and is always cleaning and making the club look nice. Thanks Shane!

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★ 5

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★ 5

amazing staff! gym is always clean. Yahaira is an awesome employee.

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★ 5

Shane is a very nice gentleman who always makes me feel welcome at this gym. Great energy and positive attitude.

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★ 5

Really enjoy coming here. Shane always greets us and makes us feel welcomed. He keeps all areas clean, which I appreciate greatly and is very courteous and helpful.

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★ 5

Shane is a great staff member. He is always going out of his way to help. Kind and courteous are just a few of his characteristics.

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★ 5

I have to give 5 stars for this gym because of shane hes by far the best employee ive encountered. I finnaly got to the gym after a few kids i started going to planet fitness a few weeks ago now and can only come at night. Every time i need some workout advice i know i can always ask shane to a to help me better understand the workouts and I can't say enough good things about him. He's super supportive, encouraging, and truly invested in helping me and everyone else here reach their fitness goals. I come daily and he always has some kind of helpful tip for me and other visitors!

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★ 5

Bailey was good help, and very professional!

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★ 5

Just a regular PF.

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★ 5

Bailey rocks! She’s always there to support visitors, exceptional knowledge of equipment and is people smart!! Always on her hustle!

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★ 5

Bailey gave me great customer service and enthusiasm all while having a rough night but still wore a smile getting me a massage chair.

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★ 5

Bailey is the best around here. Keeps the planet fitness super clean. And it shows in her work ethic. I appreciate her always being welcoming and starting up convo. Lover working out here when she is present.

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★ 5

I love coming in at night, and Bailey is super encouraging.

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★ 5

overnight staff bailey was very hepful and friendly

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★ 5

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★ 5

love this place! staff is awesome!

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★ 5

I would like to give a special shout out to Shane at the Rogers location who always greets me by name, no matter how early I show up. I appreciate his demeanor and his willingness to help at any time I have a question or concern. Thank you for making me feel welcome every time I come in.

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★ 5

I appreciate it when I come in and I’m greeted by Shane with a smile and a hello! He also is always very attentive and there when I need a hydro bed or anything else early in the AM!❤️❤️❤️Thank you Shane for your kind words and service!

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★ 5

I love coming to this gym at night. Shane is always helpful if I have any questions. I highly recommend this gym!

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★ 5

Shane is very helpful and goes above and beyond to help out members.

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★ 5

Bailey made me and my friend feel welcomed. She should get a raise since we loved her so much.<3

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★ 5

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★ 5

Hayden at the front desk was super helpful and great to work with!

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★ 5

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★ 5

I really enjoy planet fitness it has truly changed my life. The overnight 3rd shift staff who are Bailey and Shane make it more than welcoming at 2:30-3:00 in the morning before the rooster crows. If I ever have any questions on machines, equipment, and workouts they are never hesitant to drop what they are doing and lend a helping hand. They truly live up to the judgement free zone if I’m ever doubting myself on asking any questions or concerns I may have.

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★ 5

Great staff great environment good trainers just love 💕 my Rogers AR gym

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★ 5

Great variety of equip.... Very clean and masks/ social distancing is good..at least during the afternoon hrs when I'm there. Price is affordable and they keep their equipment in great working condition. Highly recommend!

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★ 5

Just moved to Rogers, today was my first day in this location. It was very clean and the staff was nice. I'm coming from Denver and my home gym wasn't in as good a condition as the Rogers location. My only complaint is the water fountains don't dispense cold water. The water is warm and has a weird taste.

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★ 5

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★ 5

I like the location and that their are plenty around the area

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★ 4

Treadmills feel cheap especially with footing.

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★ 5

Since trying to sign up Shane(planet fitness staff night shift) has been patient helpful & very inviting. He's gone above and beyond when I was trying to join & the systems weren't working properly.

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★ 5

Shane is the man! Never seen a harder worker in the many years I’ve been coming here. A true hard worker, even when nobody is watching! I think if the higher ups would see what this man does every night you would see he is the kind of employee you want as the face of your company. I never leave public comments about people, but this guy goes above and beyond.

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★ 1

No hot water for the last 2 months. Can’t get a straight answer of when it will be repaired.

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★ 5

Staff is awesome always friendly all equipment stays cleaned very well managed

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★ 4

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★ 5

Very clean and well managed facility. Staff was very helpful and knowledgeable of all the equipment. Shane was helpful and kind during setting up and activating my black card. And giving me a tour of the facility. Very friendly. I will definitely recommend Roger’s PF to anyone and to all family for sure.

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★ 5

Trucker friendly, huge parking lot

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★ 5

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★ 4

Good workout equipment, good tanning options.

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★ 5

Lots of equipment and space.

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★ 2

This is the third pf in my area that I have tried. I love the staff and the equipment, nut I simply cannot get an adequate shower after working out. In this one (Rogers) it feels like there is simply no water heater at all. There is also one in another city where I can only get tepid water, and in still another I can get hot water, but only for 2 to 3 minutes at a time and not every time. C'mon, PF, a gal should be able to get a decent shower. Surely part of my membership covers hot water!

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★ 5

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★ 5

I love going to the gym. I just wish they were stricter about people cleaning their machines afterward.
Edit to make sure y'all know just how rad Henley is. 🤘🏽

Y'all are nasty. Clearly, your mamas didn't raise you right.

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★ 2

There was no hot water in the shower :(

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★ 1

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★ 5

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★ 5

Very clean nice equipment very professional staff and friendly environment

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★ 4

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★ 3

It's ok, very bland and boring, equipment is decent, don't expect to get any free weight exercises in they don't go heavy and there are no squat racks, benches or deadlift spaces. The cables however are decent and you can get a good pump from those alone. Signed up for this simply for the 24hour aspect in case my home gym is closed, only complaint I have and it is nitpicky, extremely bland and boring color scheme, gray and deep purple, not unintentional they want people out of there to push people through. Overall it's just ok, not thrilled by it, not the best. Also, please reach your members to put their attachments away, it's annoying going looking for a specific attachment to find no one is using it or if you're wanting to use a piece of equipment and an attachment is there so you gotta go asking around if someone is using that piece. Meh.

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★ 5

Good atmosphere and the guy named Hayden that works there is a absolute wonderfully nice person. Very knowledgeable very friendly. I look forward to talking with him every morning when I work out

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★ 3

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★ 5

Great from a quick massage after a good workout

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★ 5

Great, clean facility to exercise in.

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★ 3

Not enough curl machines. there's only two and guys keep tying them up and camping out there for a very long time.

The curl machine in the main workout area is awkward.
The other one in the 30-minute workout area seems to be tied up all the time

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★ 5

I like going to the PF on Dixieland, its very clean and People are very friendly.

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★ 5

Great club. Lexi is always friendly and helpful. Above and beyond.

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★ 3

For some reason I have a hard time getting hot water.

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★ 5

Great first experience!!!

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★ 5

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★ 4

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★ 5

Just wanted to say that this PF has really great staff. Blake, one of your staff members is very friendly and great to conversate with. He goes that extra mile to ensure the locker room and stalls are always cleaned. Every visit I'm there he is always cleaning and keeping things running smoothly. I have been to other PF's and I can tell you, none of them compare to the cleanliness this location has to offer. Thanks Blake for all the effort you do to make me feel at home there.

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★ 5

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★ 4

I am enjoying this gym and will continue to for some time. The workout equipment is clean as are the restrooms and locker room. It is nice they have massage chairs and tanning available. However, during this time the employees working at this location are friendly but incompetent. Fellow members have been more helpful than the employees when it came to me learning how to adjust the equipment for my height. The tanning bed I went into was not cleaned beforehand and was gross with no spray available in the room. I think the employees up front can be a bit forgetful because they are caught up chatting with each other. Like I said, they are friendly, but perhaps need some more training.

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★ 5

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★ 5

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★ 4

Good 💯

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★ 5

Great gym! Love the MAG grips! Great layout for the space! The good massage chairs are a bonus!

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★ 5

Great gym, seems clean and with plenty of equipment. The other members seem friendly, and I have had a positive experience each time I've gone.

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★ 5

Es un lugar seguro y muy limpio y el personal muy amables

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★ 4

Can get super busy but overall clean, variety of machines and spaced well!

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★ 1

DO NOT USE THIS GYM. Extremely incompetent employees just trying to get your money. Management recognized their employees mistake and still refused to reconcile the situation. DO NOT USE THIS GYM.

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★ 1

Horrible customer service.

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★ 5

Clean and staff is friendly, I always feel welcomed

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★ 5

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★ 1

This place horrible. Customer service is a joke. Nobody answers the phone because the high school kids in charge of customer service are too busy chatting and checking their cel phones. What a relief it is to cancel my membership!

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★ 1

I’ve been going to planet fitness for quite some time, I have to say this location is by far the dirtiest. I actually had to make it a point to tell the people always standing around at the desk and thats if you can find them that the tanning beds literally look like they never EVER been cleaned! You can definitely tell the difference in the the work/effort and honestly the whole vibe from Betonville to Rogers.

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★ 5

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★ 5

Enjoy the 30 min workout room and the ab room. I love the red light whole body workout as well. Takes about an hour to do all 3.

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★ 5

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★ 5

Great place and lots of equipment.

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