★ 5

This is for the la costa 24 hr fitness. This was my 2
nd time here. The setting is just beautiful. Unfortunately, my sport membership won't allow me future entry to this super sport facility.

Source: Google

★ 1

I am extremely disappointed with 24 Hour Fitness and want to warn others before signing anything with them. Despite multiple attempts to cancel an automatic $558 monthly charge for personal training sessions, they continued billing me without my consent. I never agreed to ongoing automatic payments for personal training — only for the regular monthly membership.

Not only is $558 a ridiculous amount to charge without confirming usage, but it’s impossible for me to use that many sessions in a month. I asked several times to stop the auto-billing, yet nothing was corrected. The lack of transparency and unwillingness to help fix their own mistake feels like a complete rip-off.

Source: Google

★ 5

Best Gym and Staff is excellent 👌👍 great choices for equipment 💪 very fit crowd😁 Easy parking..😁❤️👌 REI is opening next door 🤣 Everything you want, is here 💪

Source: Google

★ 1

Showers are cold.

Source: Google

★ 5

I just wanted to say I’ve been a member since 2020 where I met my first trainer Elizabeth in the downtown location. My journey has led me to the UTC location, and now I’m at the La Costa location where I truly feel a part of the FAMILY. Shoutout to Meg who makes that dreadful 5am walk in the most joyful experience. Anyone who comes across her at the front is lucky to have her undivided attention and inspirational pep!

Love you 24 family!

Your loyal customer
Skyeblu

Source: Google

★ 5

Via Montebello
Carlsbad, CA

Wonderful Gym!
Everyone is super helpful and friendly.

I signed up through Sebastian, who worked with my requests of never ending changes and additions to my membership. He is excellent!!!

Highly recommend this gym.

Source: Google

★ 4

The The staff at 24 hour fitness La Costa including the new manager are absolutely awesome. It was a bit cold because the fans were high and the air conditioning. I asked him one time to just see if they can do something they did right away.. GOOD STUFF!!!

Source: Google

★ 5

UPDATED REVIEW 10/28/2025 - I'm thrilled to report that most of the StairMaster machines have now been fixed ! As promised, I've happily updated my rating from one star to five stars. I also want to give a special recognition to the new manager, William, for his exceptional service and for making the gym an amazing place again. Thanks to the team for turning things around !

I love this gym and the staff is great ! It would be 5 star except that 7 of the 15 StairMasters machines have been out of service for several months. And once they are fixed I will happily change this review to 5 stars because other than the problem with not having enough StairMaster machines working this place is amazing !

Source: Google

★ 1

Clean and well maintained, however, the app audio never works, and we have a very meager selection Of stations, primarily consisting of Pat McAfee, which I love, ads for 24 hour fitness occasionally is ESPN and more ads for 24 hour fitness. I’ve talked to management about the scan selection requesting that at the very least we get CNN and I would like to have MSNBC and maybe even Fox so we get a diversity of news channels. I was told that very poor selection was in response to members at this site. I don’t think that can be right the 24 hour fitness. On Palomar Airport Road in Carlsbad has a much better selection of stations and the app audio app always works. When it has been down, I have talked to management and they promptly put it back up. I think this site needs to do a better job of serving his customers. I’ve mentioned this multiple times to management and have gotten no. Positive response. This explains the overall low rating I give this site

Source: Google

★ 3

I usually enjoy coming to this gym with my husband, but yesterday I had an odd experience. While I was on the stair master, a male cleaner vacuumed very close behind me and the vacuum head bumped into the machine, which startled me and almost made me lose balance. He apologized, but it felt a bit uncomfortable. Just a heads-up to others to stay alert, and hopefully the staff can ensure more space around machines during cleaning.

Source: Google

★ 4

It’s a breath of fresh air when you have come from UTC or Mira Mesa location to this one. Gym was clean, AC on full blast, showers and bathrooms clean(still outdated tho). No changing area. Also didn’t see anyone actively cleaning which IMO is the downfall of 24. They need someone to be cleaning all day like a regular employee. That way it will stay clean and they will only have to do 1 more thorough clean a day and 1 or 2 full repair and deep deep cleans a month. Maybe they do the cleaning here after hours idk. But good job to this location! Keep it up! It’s no 5 star, and I definitely wouldn’t use the pool or jacuzzi but it’s a comparable for the bad reputation and health hazards this brand usually serves its customers!

Source: Google

★ 1

I would like to start off by saying this gym is big, well stocked with machines, and is kept very clean… at least in the mornings. Once the 100+ high schoolers come in around lunch time and the maintenance guy Daniel leaves, it’s all downhill from there.

I have been a member since 2006, since then staffing has been cut to 10%, no longer offer towel service, no longer have a pool or sauna (at this location), and not even open 24 hours anymore. With all these price cuts my memberships have nearly doubled all while having negative return to the members.

I can deal with all this understanding the times we have all gone through, but what really prompted me to write this review is the fact that the MANAGEMENT refuse to turn the AC on and the fans up during the summer! I get trying to cut cost but wait till you have someone collapse generating a lawsuit all because you want to save a little money. It’s to a point that labor laws should be enforced for the sake of your 2 employees. The management is awful!

On top of they they also refuse to lubricate the tracks on the 4 cable pulleys in the center of the gym. Adjusting the track up and down is a work out in its self. I’m there every morning so I know when the last time they were lubed.

Update -- With all the reviews talking about the lack of cleanliness they just decided to take out the majority of cleaning stations... that makes perfect sense... whos ever bright idea it was to remove cleaning stations in that gym, has to be the dumbest person in the room. How does that person have a job in management. The last two years have really made me question my 16 years of membership at these gyms.

The started cleaning the urinals only once a month so most of the time you have to hold your breath to use them…

Source: Google

★ 1

It’s a SUPER SPORT!!

It’s not labeled in any special way on Google maps or on anything else I checked….

Do NOT GO HERE if you have a regular sport membership.

Btw, there’s NOTHING special about this one compared to the other ones, just a bit more space between machines. Same exact machines, just not all torn up and needing to be replaced, like some of the other gyms. Soooo 24 hour fitness, are you saying that we have to pay extra for equipment that isn’t tattered and torn?!? 🤦‍♀️

Also, where is the climbing wall 24 hour fitness once had?!? I looooved that! Gone.

What about the angled trampoline that helped you do throwing exercises without needing a live human with which to work out??!? Gone.

I’d like those 2 things back, please, 24 hour fitness. Thank you for your attention to this matter!

Source: Google

★ 1

There’s no hot water in the showers. It’s been like this ever since I first came here about a year ago.

Source: Google

★ 5

Everyone who works here is super friendly and helpful. Equipment is pretty nice and the facility has pretty much everything you could need. The place is always clean. Shout out to those I see keeping the place clean!

Source: Google

★ 5

Very friendly staff with nice people. Facility and staff are very accommodating to seniors and disabled members. Conveniently and next to REI.

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★ 5

Great facility and staff. Very clean with modern equipment.

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★ 3

The spinning room bikes are not well maintained. Most bike's monitors turn on, but most information does not work. You can barely get RPM on about 70% of bikes.

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★ 5

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★ 3

Update- aug2025-
Gym is clean, they hired a amazing team of cleaners, the staff is now greating people, more machines are fixed, missing weighted balls, but proud of the changes they have made thus far.

La Costa needs help. Lots of broken machines, not cleaned well. Staff seldom greets you or can answer questions.

Source: Google

★ 2

Poor equipment and lack of clarity when talking about fees for signing up.

Source: Google

★ 4

It is a great gym, open with a good atmosphere. Although, it is packed at times. My biggest gripe is the temperature during the summer, it is too hot, they either don't realize it or don't care. Even if they just turned the fans up and got some additional air movement it would make a big difference. This is an easy fix they should pay attention to from July-September. Whether other customers are complaining about it I do not know but I can assure you they recognize it just as I do (I know because my wife has also complained about it).

Source: Google

★ 4

Crowded at times but overall not a bad gym, better atmosphere than most. I've been going here about 8 years so it must be acceptable. I think some of the equipment they switched out during covid was actually a major downgrade (not sure why they have put a bunch of the useless, terrible feeling machines in this nice location).

Source: Google

★ 4

Nice, light’n airy facility which is kept clean. It can be difficult to get access to machines, however and there are way too many younger members who scroll and text for long periods on their phones while sitting on equipment! (I know ya take a rest between sets, but it gets ridiculous…) Maybe some signs for etiquette are called for? Staff is friendly and equipment is generally in good repair, but often adjustment levers are jammed so you can’t use properly for your size. Seems the better gym in the area, despite the frustrations above.

Source: Google

★ 5

Nice and big

Source: Google

★ 1

Not Recommended,
I do not recommend this gym due to the extremely poor management and ineffective training staff. My experience was disappointing and frustrating. However, I want to express my sincere appreciation to the cleaning crew they were the only consistently professional and respectful team during my time there.

Source: Google

★ 5

Rhonda and Shandee are amazing. Super calming voices and covers all yoga poses . Love these classes with them.

Source: Google

★ 1

I’ve visited this place a few times and the front desk experience has been disappointing. The Black gentleman at reception never greets or acknowledges customers — no “good morning,” no smile, nothing. A little courtesy and basic hospitality would go a long way. First impressions matter.

Source: Google

★ 5

Kelly’s class is dynamic! . Her energy is contagious reminding us that we can do it. Through out the class she proms us to perform each punch in body combat with the correct form. I follow her to each gym she teaches at.Highly recommend any class she teaches.

Source: Google

★ 5

Body Combat is a fantastic class for all around fitness and strength and Kellie is a motivating and wonderful instructor. I would recommend this class to anyone!

Source: Google

★ 5

Kellie is one of, if not the best, instructors, I’ve had for the last 40 years that I’ve been doing group fitness classes! Her bodycombat class at La costa are so fun, energetic and thorough!!!!! Thanks Kellie for all you put into your classes, consistently!

Source: Google

★ 5

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★ 5

Kellie Is a Man amazing instructor! She is so energetic and upbeat. I am so grateful to have the opportunity to take her classes. She is definitely deserving of this award.

Source: Google

★ 5

I love Kellie class, she was s the best instructor.
👍👍👍👍👍

Source: Google

★ 5

Shawndee really makes my experience here exceptional. All of the staff seem friendly and engaged. Clean facilities

Source: Google

★ 5

30 year 24 hour client here! Where ever I travel my membership allows me use. Love the classes and the coaches 🔥

Source: Google

★ 5

Shawndee is the bomb yoga instructor! 24 needs to step up the customer service and cleaning! 😆

Source: Google

★ 5

There is no single dull moment with her in yoga sessions!

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★ 3

Great gym but is a bummer they close at 11

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★ 2

Be very careful, the gym is not clean enough.

Source: Google

★ 5

Sebastian, Nate & Tucker, also Jake are awesome — providing the best service :)

Source: Google

★ 5

Bro best 24 ever! Sebastian and Nate hold it down! But for real super clean and nice variety of equipment

Source: Google

★ 1

THEY DONT MENTION HIDDEN FEES! Sebastian was chill tho.

Source: Google

★ 5

Absolutely love my spin class with Jen at 8:30 AM Tuesday, Thursday, Saturday. It has a real sense of community because of Jen… And the music is great.

Source: Google

★ 5

Been coming to this gym in LA Costa for 12 years. Staff is always friendly and helpful. Shout out to Ida and Jen! Great spin instructors that keep you motivated and kick your butt!😁

Source: Google

★ 5

Jennifer’s spin class on Tues/ThusSaturday mornings is the BEST!!! She makes spinning fun and helps everyone belong while getting a kick butt workout!

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★ 5

Jenn is the best spin teacher in the world!

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★ 5

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★ 5

Always a great class!!!

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★ 1

Air flow and room temperature are really bad. I hope management listens to customers and fixes rom AC and air flow.

Source: Google

★ 5

Ida is a great instructor!!!

Source: Google

★ 5

Ida is always full of energy and I really enjoy taking her class.
Julie

Source: Google

★ 5

I love this gym. All staff members are so friendly and always willing to help and push you to your limits!

Source: Google

★ 5

Ida is a great instructor!!!

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★ 5

IDA is fantastic!

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★ 5

Absolutely come on Monday and Thursday Rhonda’s yoga class. She is awesome!Highly recommend!

Source: Google

★ 5

Spin class is awesome!! We need to get these fans fixed, but I’ll come to spin anyway!!

Source: Google

★ 5

Great instructors!

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★ 5

Awesome instructor! She is caring and make spinning fun for us. She even
offers earplugs for us.

Source: Google

★ 5

Ida is the very very best!!

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★ 5

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★ 5

Great Zumba classes with Miriam. Amazing instructor and the group. Unfortunately, it’s getting crowded especially on Mondays…

Source: Google

★ 5

Fun workout each time. More class please!

Source: Google

★ 5

Ida is great, always has the bomb music pumping!

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★ 5

Kellie’s Body Combat class is high-energy, empowering, and so much fun! Her motivation and clear instruction make it easy to follow. I always leave feeling strong, confident, and energized. Highly recommend her class!

Source: Google

★ 5

Kellie’s combat classes are the best! Not only do you get a great total body workout but it’s FUN too! Kellie is high energy and inspiring. Even as you start to tire out , she keeps you revved up, and always gives pointers to improve your form so you get the most out of your workout! I follow her to whatever gym she teaches at!

Source: Google

★ 5

Love the Carlsbad 24 hour fitness. I take some of the yoga classes. Rhonda is the instructor Mondays and Thursday mornings and it’s the perfect level for me. Perfect combination of strengthening and stretching. Also like the layout of the gym and the equipment they have available on the floor. This is for the La Costa 24 hour fitness.

Source: Google

★ 5

Rhonda B’s yoga class is such a refreshing experience! I really appreciated how inclusive it was—people of all ages and experience levels felt welcome. Rhonda is a wonderful instructor with super clear instructions and a kind, calming tone throughout. Whether you're brand new or have been doing yoga for years, you’ll feel right at home in her class.

Source: Google

★ 5

Love it

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★ 5

I’ve started going to Rhonda’s yoga classes. She is amazing! Her classes have helped my flexibility, reduced my pain, improved my posture and seriously made me more fit & happier.. is that possible? Love her!!

Source: Google

★ 5

We having going to 24 hrs fitness for several years, mostly working out on the machines. More recently we have attended yoga, with instructor Rhonda Blaze. She is a great instructor and really made us want to get back into the yoga grove.

Source: Google

★ 5

Rhonda Blaze is an amazing yoga instructor. She is gentle spirited, Explains the poses well, very encouraging, and inspirational!! I highly recommend her class

Source: Google

★ 5

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★ 5

Yashica is our new amazing cleaning woman @ La Costa! And Jenn’s spin class & participants are so warm & fun!

Source: Google

★ 5

Great place,, staff always pleasant

Source: Google

★ 5

Great club!

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★ 5

Great classes and really fun group of people! The equipment is always clean and in good working order. Very clean gym!!

Source: Google

★ 5

Great gym and instructors, especially Jenn!

Source: Google

★ 5

Since having my third baby I have come here almost religiously at least 3x per week but sometimes even 4x for Kellies classes. I have worked out at gyms across the globe and have not ever found a teacher who is as inspiring and motivating as Kellie. She encourages me to work harder in the gym than I ever have before. Leaving me with an almost 6 pack at the age of 40 after three children. It's not about being in the gym 40 hours a week… It's making the time that I am there work for me. Kellie pushes me to do that. She inspires me to be a better person outside of the gym. She should be a motivational speaker as another side gig. She gets me to value slowing down and recovering. Drinking water. Saying nice things to myself. Encouraging myself and each other. She has created a an atmosphere in her class that promotes friendship and encouragement and bonding. I cannot say enough good things about Kellie, her approach to teaching group fitness, or anything she touches. I am so happy every time I walk in the gym and love 24 Hour Fitness for keeping her around for as long as they have!

Source: Google

★ 5

Kellie is an amazing instructor! She shows up with do much positive energy & encourages everyone to work hard. More than just caring about our physical health she cares about our emotional well being. I wish there were more Kellie’s but grateful to have her at Palomar in Carlsbad 🥰

Source: Google

★ 5

Kellie is amazing. Her classes are so thoughtful, motivating, and fun. She’s fostered consistent workouts and a great community. Her classes has become an important part of my fitness routine.

Source: Google

★ 5

Incredible instructor! Can’t say enough good things about Kellie. Always positive, motivating and high energy. Best of the best.

Source: Google

★ 5

Kellie is the greatest!

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★ 5

I really enjoy Kellie’s class. She is the best instructor I’ve ever had. 👍👍👍🌹🌹🌹

Source: Google

★ 5

Kalie is an amazing instructor for body combat! Use her in the article’ So motivating and fun!

Source: Google

★ 5

Kellie is just an absolutely amazing instructor that motivates and challenges us mentally and physically.

Source: Google

★ 5

Love Kellie’s class…been going to her for years! She gets the group pumped!

Source: Google

★ 5

Kellie is the best! I never miss her class. We need more Kellie!

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★ 5

Body combat Kellie class is the best!

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★ 5

Kellie the body combat boss!!

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★ 5

Angel is the BEST instructor! I take every class she teaches. Fun, motivating, always giving options to modify, checking our form, and pushing us to be our best!!!

Source: Google

★ 5

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★ 5

Love my Zumba and UJam classes, especially the Wednesday and Friday AM classes at 24 Hour Fitness in La Costa!!!

Source: Google

★ 4

This is the best 24 hour fitness club I've been to. I would give it 5 stars if they still had the pool. Felipe leads great Yoga classes.

Source: Google

★ 1

I’m writing to express my deep disappointment with the experience I had at your Carlsbad 24 Hour Fitness location today. I have been a loyal member of 24 Hour Fitness since I was 13 years old—20 years of continuous membership. Over the years, I’ve proudly referred dozens of friends, family members, and coworkers to the club because I believed in the brand and what it stood for. Unfortunately, that trust was lost today.

While in the Carlsbad area for work, I decided to beat traffic and squeeze in a quick workout. I took the time to change out of my work clothes, grab a coffee, and prep for my session. I searched for the closest 24 Hour Fitness via Waze, which led me to the Carlsbad location. Upon arrival, I scanned in as usual, only to be denied access.

I have an All-Club Access membership, which, in my experience, has always included Super Sport locations. I’ve used it without issue at multiple Super Sport clubs including La Mesa/El Cajon, Costa Mesa, and Irvine. However, the front desk attendant seemed confused about why my membership wouldn’t work and had no explanation. He called over Sebastien—whose title I believe is Membership Advisor or a similar role—for assistance.

That’s when things went from confusing to outright frustrating.

Sebastien informed me that I’d have to upgrade to a $290/year plan to access this gym—despite the fact that I’ve been paying $29/year for two decades. I calmly explained my long-standing relationship with the company and asked if there was any sort of trial or courtesy access he could offer. After all, isn’t it reasonable for a loyal member of 20 years to expect the opportunity to try the gym before being forced into a 10x price jump?

Sebastien was curt, dismissive, and completely unwilling to accommodate or even empathize. There was no warmth, no gratitude for my long-term membership, and certainly no attempt to problem-solve. He declined to let me try the gym, didn’t offer any temporary pass, and made no effort to retain me as a customer—just a cold, transactional push toward an upsell.

This wasn’t just a case of poor policy—it was a failure in basic human decency and customer service. Sebastien’s attitude was rude, unkind, and lacking in any sense of care or hospitality. He didn’t try to meet me halfway, didn’t show any flexibility, and frankly, treated me like a number rather than a loyal member with a two-decade history with your brand.

This is not how a company should treat its long-standing members. If this is the standard of service you’re providing—especially from team members like Sebastien—I will think long and hard before renewing or recommending 24 Hour Fitness to anyone else. What could’ve been a moment of brand loyalty and goodwill was instead a completely avoidable negative experience.

I sincerely hope this feedback reaches someone who values customer loyalty and understands the importance of treating people with basic respect and kindness. The way I was treated today makes me wonder if your company has forgotten the very people who built its foundation.

I’d appreciate a response regarding how this situation will be addressed—both for my own experience and to ensure others are treated with the courtesy and respect they deserve

Source: Google

★ 5

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★ 5

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★ 5

Love this gym, Nate rocks!

Source: Google

★ 5

Sebastian was so helpful with my membership and purchase. 10/10 recommend

Source: Google

★ 5

Sebastian was awesome. He helped me get the best deal on the membership.

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★ 5

Great gym

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★ 5

DJs workout was absolutely fantastic. She took everyone individually and saw their strengths and weaknesses and put them together to the best out of mod. She is the best trainer you have. Thank you so much all the best Robert Lucky Weir.

Source: Google

★ 5

Taylor did great! Thanks

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★ 5

Excellent club! Great people

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★ 5

Love this gym and everyone who works here! Everyone is so kind especially Taylor at the front🥰

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★ 5

Hannah Ogle was so helpful!! She was so kind and helped me find the best membership for me, and helped me work out the best times to come! Highly recommend, thank you Hannah!!

Source: Google

★ 2

Decent budget gym. Could use more TLC from management. Showers don’t heat up. This particular gym doesn’t have a good leg extension machine. Lockers are never reset so most are stuck and unable to unlock. No pool or hot tub. However the ceilings make it feel nicer than the palomar airport location.

Source: Google

★ 5

I LOVE IT HERE ! TAYLOR REALLY HELPED ME OUT AND MADE THE PROCESS SUPER QUICK & EASY ! You guys need more dope employees like her . I’m loving 24 !

Source: Google

★ 5

Taylor was very nice at the door, nice facilities and close to my work!

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★ 5

In my personal opinion Taylor is the most enthusiastic, friendly and productive staff member at 24 hrs fitness (la costa) She always greets us with a smile and she is always working and organizing making sure things are in the right place. Always busy i actually let her know this personally because she is very dedicated. Thank you Taylor :)

Source: Google

★ 5

Great place, great experience, and you need to hire more people like Taylor she's the best!!!

Source: Google

★ 5

I have been a member since this location opened & have always had Hannah help me, (& now 4 others from our family) to find the best memberships for each of our needs. Thank you Hannah for your time & professionalism & always with a smile on your face.
A shoutout to Tracy too, always so sweetly acknowledging the members coming & going & helping in any way with a smile!

Source: Google

★ 5

Everyone at the gym front counter is amazing. They are all super helpful and kind, especially Lizzie, and Nate. They were super patient and helped me set up my membership.

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★ 5

Nate and Lizzie are awesome! Always helpful and a great energy to have around the gym

Source: Google

★ 5

Thank you to Tayler assisting me for the shes awesome 👏 and i like 24 hrs at La Costa a lot! 💪👌

Source: Google

★ 5

Taylor was great. Quick and easy sign up process and super friendly

Source: Google

★ 5

The front desk is so friendly and I love getting in a workout here! Nice facility and great amenities for its size.

Source: Google

★ 5

Taylor is awesome! I fell off the treadmill and she ran to help me. She was so kind and patient. A lot of gym members came to aid, it was really nice.

Source: Google

★ 5

Absolutely love this gym! Consistently nice people, great environment, Hannah at the front desk was so kind and accommodating!

Source: Google

★ 5

Love this location, such great equipment and staff. Taylor’s great attitude helps me with my own positivity when getting in the zone and getting to business. Definitely recommend!

Source: Google

★ 5

Great locations, equipment, and team led by Hannah O.

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★ 5

24 hour La Costa was a great experience! The gym is open and spacious, many different rooms for different activities, and wonderful staff! Taylor was kind enough to show me around and get me excited to start a membership!

Source: Google

★ 5

As a newer member, Hannah made the entire enrollment process a breeze. She patiently answered all my questions and went above and beyond to ensure I understood everything that 24 La Costa has to offer. Her positive attitude helped me feel welcome and excited to continue my fitness journey here. If you're looking for a gym with supportive and helpful staff, based on my experience, you're in the right place! Thank you Hannah!

Source: Google

★ 5

Taylor was very helpful at getting my annual membership setup

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★ 5

Taylor sold me on a great year long membership

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★ 5

Taylor has been super informational when it comes to what the 24 hour has to offer and made it easy to setup a membership.

Source: Google

★ 5

Taylor helped me start my account with the upmost professionalism

Source: Google

★ 5

I’ve only had amazing experiences at 24 Hour Fitness especially with Hannah in membership. She is always positive and happy and helpful. She made my whole experience at 24 enjoyable. She’s always sweet to everyone she is working with. Can’t say enough good things about this gym and Hannah! 🤍

Source: Google

★ 5

Taylor is awesome. She is an asset to the gym

Source: Google

★ 5

Love this gym, always very clean has great equipment and the staff is very polite! Hannah at the front is always very helpful!

Source: Google

★ 5

Wonderful place and brand new to work out in! The staff is wonderful, Esspecially Hannah! She’s such a charming person to interact with in the gym and always has a smile on her face!

Source: Google

★ 5

It's a great facility, and all of my interactions with Hannah, one of the staff members there, have been fantastic! I would recommend anybody who is considering getting a membership request her

Source: Google

★ 5

They Loki aren’t chill but gym is fire save a kid is outside so is ice

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★ 5

Great gym, open space, and lots of equipment. Front desk staff is very friendly and welcoming especially miss Tracy. They offer personal training as well very helpful for young kids and people new to the gym. 5 stars would recommend

Source: Google

★ 5

Great staff very friendly gym is spacious with a lot of equipment. The modus classes are great too.
Jake and DJ are great coaches for it!

Source: Google

★ 1

Been a member here since they opened over 10 years ago. Since Covid the maintenance and cleanliness has gone drastically downhill. Machines are constantly broken for months, locker rooms and gyms are downright disgusting. After over 20 years as a 24 member I will be canceling my membership.

Source: Google

★ 5

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★ 5

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★ 5

I go to the gym early in the morning and I’m always greeted with a Great Smile and an Amazing Personality by a lovely young lady by the name of Samantha!
She reminds me that Polite and Friendly Service still exists! Thank you SAMANTHA!

Source: Google

★ 5

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★ 1

no hot water in the shower

Source: Google

★ 1

Fix your broken rowers. One is completely out. The other skips gears. Been like this for months. If you care about membership. Fix your equipment. Shameful. It was nice here. Now it’s gone downhill. Fix your equipment.

Source: Google

★ 2

Staff are great, as well as the cleanliness. Machines are hit and miss. Case in point: They have 4 adjustable cable machines, but they rarely work properly anymore. They are all sticking and never get fixed.

Source: Google

★ 3

please add a sauna

Source: Google

★ 1

Been a founding member of 24 for over 20years , served my country and when I joined back then I prepaid 3 years and was told that I have access to all 24hr gyms w my membership, years later they add new categories and won't honor my membership when I am a founding member?! Terrible customer service. I even asked the GM Navin Sakhakirn to accommodate me bc I only happened to be in the area that day and ordinarily go to my usual location and he rudely turned me away after all my years of membership and service to my country. Despicable behavior by a GM and a corporation.

Source: Google

★ 1

1 star

Avoid 24 Hour Fitness if you're looking for flexibility or a chance to try before you buy. I recently moved to the area and wanted to check out different gyms before committing. When I visited to ask about a trial day, their policies were ridiculously rigid and expensive.

First, they couldn't offer a single day trial. As a potential new customer, I found this incredibly short-sighted. How am I supposed to know if I like the facility without trying it?

Then, they told me a single day workout would cost $25! That's absurd for just one visit. Even worse, when my friend who's already a member offered to bring me as a guest, they wanted to charge him an extra $10 per month for one measly guest pass. Talk about nickel-and-diming your loyal customers.

The whole experience left a bad taste in my mouth. Their inflexible policies and attempt to squeeze every penny out of potential and existing customers shows they care more about immediate profit than building a welcoming community. I'll be taking my business elsewhere, to a gym that actually wants new members.

If you're gym shopping in the area, I'd recommend looking at other options before considering 24 Hour Fitness. There are bound to be more accommodating places that will let you try before you buy without breaking the bank.​​​​​​​​​​​​​​​​

Source: Google

★ 3

I've been going to this gym since the day it opened as it's conveniently located very close to where I live. The amount of equipment they have and the spaciousness is very nice, but i feel like there has been a decline in cleanliness and equipment maintenance over the past year or so. The cardio machines in particular are where I have the biggest issue. They are often filthy with dry sweat and paper towels that people leave in the drink holders. Given the amount of people that frequent this gym they should have a full time person(s) cleaning from the time they open until the time they close. They had one guy for a long time that I used to see cleaning and re-racking weights but I never see him or anyone else cleaning for that matter. As far as the equipment goes I typically only use the stair-master and currently they have 4 that are completely broken. 1 or 2 of them have not been in use for over 6 months, possibly a year now. There are at least another 3-4 machines that work, but they need maintenance. They are really bumpy and make lot's of noise when walking on them. On a positive note there is newer girl that works at the front desk that couldn't be any nicer. Always has a big smile on her face, says hello, asks how you're day is going, etc. She's great!

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★ 4

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★ 5

Tracy is awesome!

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★ 4

This 24 hour is not too bad! It kind of reminds me of the now closed Vista location, in terms of roominess. But the fact that they have no Pool, Steam, or Sauna room is criminal! 😫 Still the crazy amount of Squat Racks makes up for it! 👍🏼

Source: Google

★ 2

This gym has the potential to be so good yet they don’t fix equipment in a timely manner (I can’t imagine parts on back order for 2ish months is a thing). Additionally, adjusting the cable machines is a workout in itself. The equipment doesn’t slide/glide when adjusting them. The palomar location is the better location in my opinion, but I give this location a chance every once in a while and am disappointed repeatedly. Staff is great, friendly, and helpful but the equipment maintenance lacks heavily.

Source: Google

★ 5

I had a good experience at this location.

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★ 3

Canceled my membership in January. Charged $248.00 for the renewal. I called the facility again to cancel, only to be told I had to come in and speak with a manager in order to cancel. I then went in person to do so. I spoke with Jimmy G. Nice fellow, but I was told I need to cancel online. Seems that I am getting the runaround. Perhaps this is how they get me to get my steps in? Easier to call my credit card company and cancel the charge.

Source: Google

★ 1

What happened to TWENTY FOUR hour fitness? Are they gonna change the name? At least have one of the Carlsbad locations open 24 hours. Now my subscription is suddenly pointless and I paid a year in advance. Not great. I’ll have to try and get a refund and look for an actual 24 hour gym

Source: Google

★ 1

I only give it one star because I can't give it zero. This place is a scam and I would recommend steering clear. I signed up for my son to have a membership and they said we would get 4 training sessions as part of the membership package. The salesperson never said that we had to use all the sessions in 30 days and we were out of town on family vacation for two of those weeks so we ended up never setting foot in the gym and never getting any training services. When I called them they refused to speak to me over the phone saying I had to come into the gym. Over the next 2 months they alternately said they would cancel the agreement, then said they wouldn't, then said they would pause it, then kept billing me anyway. AND, of course when I called about the billings they said there were no managers available and I had to come into the gym. When you call their national 800 number they literally give you directions to the website and then hang up on you. THIS COMPANY IS A SCAM. I'm now in the middle of a fraud dispute through my credit card company which is a total hassle. 24 Hour Fitness has now billed me over $500 and We never set foot in the gym after we signed up. They won't talk to me on the phone, there is no customer service number, they don't respond by email and when you go to the gym they say there are no managers on duty. This should be illegal.

Source: Google

★ 5

Source: Google

★ 1

Don’t get me wrong, the gym is very nice and sanitary; with that said, the weights are very rarely where they should be.

The facility itself is state of the art: All the machines are very nice, the dumbbells/plates are all new, and there are so many variations of every machine. The locker rooms/bathrooms are also very well kept. In fact, I have never seen the bathrooms look dirty regardless of the hours. A sauna would really make this gym special, but that’s neither here nor there. If you are into cardio machines, classes, or weight lifting this gym pretty much has it all.

With all that said, the free weight organization is an absolute dumpster fire. I understand there is a high school literally down the street and from 3pm-9pm is basically 100 teenagers running around and leaving their weights all over the gym; but, the staff doesn’t seem to do anything about it. It is so frustrating trying to find the weight you need when it’s either tucked in a dark corner of the gym, or there is a group of boys with 30 dumbbell’s surrounding them. I watch kids deliberately place weights in the wrong spot and move on like it’s no issue. Every squat rack or bench rack doesn’t have the weight organizers labeled so there are 4 different plates on each rung. Also if you need a 5lb plate GOOD LUCK! You will scour the whole gym and find there are maybe six 5lb plates in the entire gym.

I do like this gym a lot! I really don’t think it wouldn’t take much from the staff to reinforce the rules and keep the weights organized. Unfortunately, I find myself leaving here really hot with the slight urge yell at kids who have awful gym etiquette.

Update: Added a photo on a very slow Friday afternoon to show an accurate representation of the weight rack. To make things worse, I watched one of the personal trainers purposely put his weights in the wrong spot due to lack of organization. The best part is, he did it as I was reorganizing the dumbbells and did not bat an eye. I think it would take me about 1 hour to fix the underlying issues with the dumbbell’s to avoid this problem entirely. Regardless, the $7 monthly membership increase could have been used to hire someone who can clean up the weights in their downtime.

Source: Google

★ 5

Really friendly, knowledgeable, supportive staff.

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★ 1

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★ 1

Front desk was extremely rude

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★ 5

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★ 5

Definitely one of the best 24 Hour Fitness in San Diego, clean, roomy, plenty of equipment and cardio.

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★ 5

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★ 5

Gym is pretty spacious and I like the atmosphere here :) a nice gym to go to if I need to be at work a little more immediately.

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★ 5

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★ 2

Equipment is well maintained and clean but none of it matters because ever since storm Hillary, the climate control has been busted, if its nice and cool outside, bet your bottom dollar it will be humid and miserable in this gym!

Source: Google

★ 1

24 hours fitness is really bad I got my membership for like 2 week I pay 100 in I ben arrasing by the manager in La Costa they Calling the police on me they ben blocking my membership I'm not doing nothing iligol o against the law I ben discrimination against me

Source: Google

★ 5

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★ 2

As many here have been complaining about lately, the majority of the towel and sanitizing spray stations have been eliminated. There’s only one towel disp in the free weight area but no spray. Benches are no longer being wiped down because nobody is gonna walk all the way across the gym to spray the paper towel. Also judging from responses here and from the people who I talked to, nothing is gonna be done about it.

Source: Google

★ 5

First time here and the place is impressive. It has lots of lockers outside the bathrooms for your belongings, plenty of equipment and newer style dumbbells, plates and deadlift stations (9+). I liked how there are dedicated areas for each type of workout. Pretty clean, but not many paper towel stations, as others have noted. Staff is friendly. There are way toooomany high schoolers here in the afternoon. I guess it's best to start early.

Source: Google

★ 5

Equipment in good shape. Clean facilities

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★ 5

My favorite 24. Super clean, all machines are fully functional. Entire gym is actually clean. Not overly crowded like other locations Definitely Recommend this spot.

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★ 4

Very big. Good cardio equipment. Some of their cardio machines are outdated.

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★ 5

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★ 1

Tried using my 3-day free pass, but a staff member did not honor it and turned me away. I live locally in the area and just moved in. I’m extremely disappointed and have now chosen another gym.

Source: Google

★ 3

UPDATE: the gym owner responded back super-fast (you can see the reply below). Like I said, excellent personnel. Hoping that they can figure out some way to handle the overcrowding. Really love this gym! Upgrading my rating by 1 star for the fast response.

As others have said, awesome gym, excellent personnel. And 100+ kids running around, 3 or 4 to a machine/station/bench. Good luck getting on. Today's workout consisted of a single exercise. And i had to hover near the tricep push down to jump in when a gaggle of kids finally got off it. Apparently there was an overnight population explosion and these kids who range from grade school to late High School have no other place to go like... school. So they hang out here and basically cruise around, sit on the machines, and check out chicks and each other.

At this point I'm seriously considering going to a different gym and you might want to as well. And the surrounding 24 Hr Fitness locations are just as bad because the non-kid crowd bailed out over to them, packing them too.

If you come here, best of luck. It wasn’t like this before...

Source: Google

★ 5

I travel throughout California a lot, and have been in at least 20 different 24 Hour Fitness facilities over the past few years. This club rocks, by far the best 24HF without an outdoor pool!

Source: Google

★ 1

Staff is rude never coming again.

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★ 5

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★ 5

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★ 5

Good gym steam room.and sauna and goof prices

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★ 2

I am posting a new review since becoming a member again after this gym reopened. I would easily rate this facility 5 stars, but it is impossible to complete a workout in under an hour here due to overcrowding. It is packed with teenagers grouped around every popular piece of equipment from approximately 3:00 PM to 7:00 PM. It's not the gym's fault, as they are just trying to make a profit, but every session is extremely frustrating and discourages me from working out here. Who knows, maybe I am just old and grumpy now? 5-star facility, but a 2-star workout experience.

Source: Google

★ 4

Doesn’t deserve the 3.7, like it has so many machines. 10 power racks and three smith machines. Maybe the sauna and amenities are lacking but cmon now, not that bad. Also the amount of space is huge, like a Costco made into a gym.

Source: Google

★ 1

Overall I had a very bad experience at this gym and would not recommend anyone coming here. To start, the staff was very rude and argumentative and were not helpful at all. Additionally, the gym is way too crowded for the amount of equipment provided and there are not enough free weights. Do not come here.

Source: Google

★ 1

Not 24 hour, very nice gym tho

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★ 5

Love this gym, so clean and full of awesome equipment

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★ 5

Clean
Uncrowded

Great place for cardio and bang weights

Source: Google

★ 5

Amazing gym, super clean, friendly staff and they have great personal trainers.

Source: Google

★ 4

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★ 4

I don’t get the hate. It’s a good gym. Clean, ample spacing, 8 power racks. Tons of machines, heaps of cardio equipment. The only thing lacking are the pool, hot tub, and sauna. Could be open a bit later too. Oh well. 4 stars.

Source: Google

★ 5

Fantastic gym, friendly staff, great deals on memberships. I can bring a guest with me each time I workout! Since reopening, the pool area has been converted into a field with TRX bands. Very nice use of space.

Source: Google

★ 1

Not sure you guys are aware of this but ummm... the name of your gym is
"24 hour Fitness".

I would recommend that you change your name as it is VERY misleading.
Bad enough that you're one of the most expensive gyms.

Source: Google

★ 1

In my opinion this club lacks effective management. It is disappointing management appears to have no capability of managing the people that work at the club nor the services they provide. I’ve been a member since the first day this club opened. It’s been a steady decline since the beginning of Covid. In my opinion they are at an all-time low with equipment that is broken or dirty. It appears no one is in charge and no one really cares.

Source: Google

★ 4

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★ 5

Just started my membership here about 4 days ago, so far so good. It's a newer gym and it's clean. Equipment is awesome cause they're also new.

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★ 4

The facility is fantastic, but it's become crowded to the point where you might be waiting 30 minutes for a machine or bench at times, even at odd hours. Mostly high schoolers looking at their phones or standing around one piece of equipment.

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★ 1

24 hours its the name, please 🙏 need to open 24 hours i get off work late and that's the only time I have to work out, plus o. The day there's to many people

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★ 5

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★ 4

This site is re-opened. It has new equipment and has been somewhat remodeled. The pool has been converted to a new weight room. Kids Club is no more and is now used for personal training. Functional gym with new equipment.

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★ 4

No sauna steam room or pool.

Source: Google