★ 4

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★ 3

Staff is very professional and nice but gym closes too early and clean up You a little bit more . And you guys you open later at least 12

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★ 5

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★ 3

Nice location. 24 Hour Fitness in general has gone down hill since I joined many years ago. The help dont do much and more. This time the equipment was in good shape, but often tines something is broken. This gym as big as Haywards on Amador, but it's better kept.

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★ 5

Carlo is the best trainer. He’s tough in a tough love kind of way, listens when there are struggles, reads the room on your bad days, is flexible, and celebrates your wins

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★ 5

Easy setup

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★ 5

Roseann is very helpful and friendly, great to laugh with :D and super informative on the sales items👍👍

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★ 5

Great job

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★ 5

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★ 5

Jennifer's was very friendly and clear on what was included. Great prices too

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★ 5

Jennifer was great at helping us sign up for our membership and help save half off by signing up for year.

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★ 5

Jennifer made creating a 24 account and membership seamless. Really appreciate the top tier customer service that came with her professionalism at the front desk

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★ 5

I signed up at 24 hour fitness this morning and am really looking forward to all that it has to offer: a nice variety of classes and machines, and the very friendly and helpful personnel. Jennifer, the sales service manager was so pleasant to work with, and made the process of signing up really easy.

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★ 5

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★ 5

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★ 5

Great service from Jennifer about joining!

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★ 5

The staff is always very friendly and inviting. I’ve worked with a trainer here for about 2 years and have really noticed the difference and the facility is always clean.

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★ 5

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★ 5

Great service great gym, good vibes!

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★ 5

Great coach! I highly recommend him!

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★ 5

Denise and Jennifer are awesome.

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★ 5

Extremely helpfu

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★ 5

I've been working with the personal trainer Elise here for a few months. She is very kind, competent, and makes brutal workout programs for me 💪 I recommend her as a trainer for all skill levels. She works hard to modify her program to fit your personal goals

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★ 5

Israel is hands down the best employee at the gym. He answered my question about the membership, greets me at the door daily, makes sure everything is running smoothly.

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★ 5

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★ 5

Have been coming here since the summer. Love the community and atmosphere

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★ 5

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★ 5

Jennifer was amazing in getting me set up. Thank you

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★ 5

Jennifer at the front desk is so friendly. She was very patient in assisting me with my account issues until my problems were solved.

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★ 5

My name is Silvestre Madrid; I have been coming to Castro valley 24 hrs for years. I enjoy the club, and particularly enjoy feeling welcomed to it. Most of the people working there are very friendly, particularly Leandra, she’s always showing that she’s enjoying her job.

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★ 5

Super nice people and clean place

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★ 5

excellent experience

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★ 5

I really enjoy Mimi’s Pilates classes on Wednesday’s & Saturday’s.
Thanks, Antonio

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★ 5

Mimi's Pilates class has been really restorative and welcoming environment with welcoming people. Not intimidating, and allows me to modify whenever needed. Mimi is very friendly and strikes a great balance between challenging and easier exercises.

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★ 5

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★ 5

I personally love this place. I go here with my sister, the gym is clean, the workers there are super nice and they have every machine and free weight there that you need.

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★ 5

Small space, but friendly staff. Members here are positive and supportive. Able to knock out my exercises in a reasonable time.

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★ 5

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★ 5

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★ 5

Great gym with friendly staff and clean facilities

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★ 5

Leandra is such a nice lady at the front desk. Appreciate her opening up the gym early as well. Gym is clean and organized as usual too.

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★ 5

A great gym to workout at just the right amount of equipment and free weights you need to get in shape. Customer service is top notch also friendly environment. Highly recommend.

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★ 5

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★ 1

I moved to Castro Valley and stupidly signed a 3-month contract here without checking it out first. Big mistake. I trusted the 4-star reviews and my past good experiences with 24, but this place is a dump. I hated every second of it.

The stair machines? Broken the entire time. At first two worked, then only one. And guess what? They’ll never fix them. Staff gave me some BS about “only having one repair person.” Please. It doesn’t take months to fix a machine, you just don’t care. Same with the treadmills. I’d walk in and half of them were dead with scraps of paper taped on: “Out of service.”

This gym is nasty. No wipes, no spray, no AC, just musty, dusty fans blowing around dirty air. Machines are old, disgusting, and never cleaned. It’s honestly embarrassing this place is even open.

I don’t write reviews unless something is truly amazing or truly awful. This was one of the worst gym experiences I’ve ever had. And to the Castro Valley 24 staff: don’t waste your time with the fake “thank you for your feedback” copy-and-paste reply. Save it. What you should do is close this place down, because right now it’s a joke.

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★ 1

There are six StairMasters at the gym, but only one has been working. The others have been out of order since I joined last July. In addition, many other pieces of equipment are in need of repair or replacement. Please fix the broken equipment, your excuse of “we are waiting for the part” is overdue.

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★ 5

Life has so many blessings and at almost
82 Carlo is an excellent trainer and a gift in my life. He keeps. me healthy and I look forward to our sessions. Carlo is my friend and I so appreciate his care and sharing his expertise with me.
If you seeking professional guidance for your fitness objectives, I highly recommend exploring his service.

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★ 5

Great customer service crew outstanding service

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★ 2

There’s been an increase in homeless people camping out in front. There was somebody camped out this morning with his rear and privates occasionally exposed to people walking by. Asked the employee at the front desk if anything was being done or if somebody had called the cops. She was confused by my question. She said there’s nothing they could do because he was a member.

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★ 5

This is an old school type of gym that will put hair on your chest and make you work hard. Although the equipment is worn out, I’d definitely come here again. It’s hard to find a gym with real iron weights.

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★ 5

Nice experience

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★ 5

Staff— super friendly, I got set up here fairly quickly— the space is also very clean

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★ 5

This gym has been here forever! Smaller than other 24, but it got great clients and customer services. Carlo is a great trainer, I am so glad I started my training with him. Check out the Zumba classes, great instructors that made it super fun.

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★ 5

Great customer service, kind employees, great equipment!

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★ 1

Very unwelcoming and stern attitude from the person who answered the phone when I called on Jul 1

Explained I just moved into the area but they weren’t interested in potentially bringing me in as a customer

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★ 5

Great club and friendly staff!
Highly recommend!😃👍

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★ 1

This gym is in serious need of improvements. There is a strong musty odor, which raises concerns about cleanliness and ventilation. Most of the equipment is severely outdated—many machines haven’t been replaced in over a decade. Most stair masters are out of order.

On top of that, the gym doesn't provide proper sanitation supplies. Instead of disinfectant wipes, they offer spray bottles that don’t even have a noticeable cleaning scent—it’s hard to believe they contain anything more than water. This makes it difficult to feel confident about hygiene standards…

Big yikes.

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★ 5

My partner and I walked in to Castro Valley 24hr fitness on a Saturday afternoon and we were warmly greeted by Jennifer. We asked for a day pass and a tour since we had never been to this gym but wanted to try before we buy. Jennifer took us through the weight machines area, the cardio area, the classroom space, the personal training room and had us tour the individual locker rooms. We decided right there to become members as this gym was just what we were looking for. Jennifer helped us purchase a year membership and I added on a 3 month personal training package. Jennifer paired me with Elise as she said we would be perfect together.

It's now been one month and I'm so thankful to have this gym to call my own. I have been working with trainer Elise and she is amazing. She has taught me things in fitness I had no idea about. Her expertise in fitness is helpful and I appreciate her educating me as well as working me out head to toe!

The gym itself is comfortable and safe. I'm greeted every visit by staff at the front with warm friendly smiles. I do cardio and weights and there are always machines available to use. Everyone is there to work out but also very courteous and happy to take turns. The sanitizer stations are awesome with sprays and paper towels to wipe everything down as well as hand sanitizer. I've seen staff cleaning and sweeping every time I'm working out. There are some machines that need repair however I have seen technicians on site fixing things. Parking is plentiful and next door to shops and Safeway in case you need to grab anything after, very convenient.

I have to say the staff is the most friendly and welcoming start and finish to every workout. I really appreciate the motivation and kindness. I highly recommended working out here!

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★ 5

Gym is very hypertrophic orientated since there isn’t any water features. Perfect place to get a lift in.

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★ 1

I was told by everyone I know around this area not to go to this gym, unfortunately I did not listen. This gym is super filthy. The walls, floors, and equipment are old and dirty. “DO NOT COME YOU ARE UNWELCOMED HERE.” I was harassed by old men there while talking to the front desk to activate my 3 day pass I registered for online. There is an old people clique vibe going in there, it seems they don’t want younger, new people to visit and try out their gym. The GM Denise said she did not want to give me access because “I’m not local,” until I started to call cooperate on the phone. I was so offended the entire time, I did not even want to go in anymore. I was going to contact bbb.org and hhs.org about this business; but it looks like it’s already on its last leg and I don’t want to make their life harder than it already is. These people mean nothing to me, however, I wouldn’t want anyone that’s checking out gym in the area to experience this

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★ 4

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★ 5

This dude gave me a free a drink 👍. I think his intentions was for me to write a good review which worked. The customer service is pretty good but some of the people be forgetting immediately when you go out and come back in and tell you to sign back in buts that’s understandable. Anyways besides that the gym pretty clean, majority of the equipment you need is there and the gym is laid out pretty well even though its small. I have one critic though they fr need to replace the broken machines more quickly but besides that its pretty reliable cause I live close 🤷‍♂️

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★ 4

The Castro Valley location is very convenient. It is not a large facility, but so far has all the equipment I need. It would be nice to have more morning classes.

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★ 5

Jennifer the manager is extremely attentive, respectful and professional!

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★ 5

Jenn and Denise are awesome!

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★ 5

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★ 5

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★ 5

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★ 3

Poor Ventilation and Slow Maintenance

The ventilation in this gym is awful—there’s never any fresh air, which makes it hard to work out. The treadmill room is even worse, and the last room in the back is unbearable. As soon as you walk in, you’re hit with stale, sweaty air mixed with a trapped subway smell. For a place focused on fitness, proper ventilation should be a basic priority.

On top of that, when equipment breaks, it takes months to get fixed.

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★ 5

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★ 3

Nice neighborhood location but struggles with repairing and updating equipment

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★ 5

Great service as always

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★ 5

Great vibes and friendly staff, but needs some equipment upgrades.

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★ 5

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★ 5

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★ 5

Great place to get your sweat on

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

great local gym small but never gets too busy

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Nice facility. Just signed up. Staff is very helpful and friendly

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★ 5

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★ 5

Such a clean gym! I love working out here!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

James was Great! Very helpful!

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★ 5

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★ 5

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★ 5

Best gym I ever been is 24hr fitness

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great Club!

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★ 5

Above & beyond service super friendly environment & staff clean facility as well all equipment up to standard✅

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★ 5

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★ 5

Great little club that doesn't get too crowded, even during "prime" after work hours

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Friendly staff and clean equipment. 😃

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★ 5

The staff is amazing, Denise Sciarroni gave me a grand tour, I love how clean the facility is, and it seems a lot like family in there, which will bring me back again and again. Thank you so much!

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★ 5

Pretty good gym. Just gotta find the best hours to get the machines you want but it's pretty chill.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

Very clean and staff are helpful.

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★ 5

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★ 5

Staff has always been really great, I just wish corporate would give this branch more money for new equipment

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★ 5

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★ 5

Great people, great gym!

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★ 5

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★ 5

Great place for workout. friendly staff .

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★ 5

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★ 5

The gym has everything I need to get everything done! Though a bit small, I haven’t had any problems with any of the staff or machinery. Please support this gym so that we can get new equipment!

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★ 2

I can deal with the broken machines at Castro Valley 24 because I enjoy working out the new friends I’ve made over the years BUT they have the rudest employee who works on Wednesday. She’s not friendly at all.

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★ 5

This facility is always clean and orderly. The staff is welcoming and professional at all times. I have been a member foe over 10 years and I would not entertain training anywhere else.

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★ 5

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★ 5

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★ 3

It’s a great gym a little small. The other issue is they are many machines that are not working treadmills some other machines that need servicing outside of that it’s a great little gym one other thing I think the music is geared only for the very young and not for some of those who are more seasoned

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★ 5

My husband and I love working out at our neighborhood 24 hr. Our gym is relatively small, but the staff are terrific. We are always greeted at the front desk and the custodians keep everything spiffy. This is a well-run gym.

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★ 5

This place is awesome. It’s a smaller one, but always SUPER CLEAN. Never overly packed. Makes the one on whipple look like a thrift store… everyone is always in a good mood, a lot of the same locals go here as well so it’s nice seeing people grind! Bri is the best worker there!!!! Always greets you with a smile!!! Love this place.

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★ 5

Appreciate the cleanliness of the gym, especially the bathrooms.

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★ 5

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★ 5

I’ve been going to the Castro valley location for a year now it’s a smaller location but it has everything you need to get a good workout in :)

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★ 5

Small but very clean and nice facility.

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★ 5

I've enjoyed the exercises because it's not work. It's fun-yet we are benefitting from the exercises. Carina makes it fun. Carina also gives several options in case we can't do the exercise in a specific way.

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★ 5

I love the fitness classes!

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★ 5

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★ 4

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★ 4

Sal Samaripa, the sales & customer service manager is excellent. He is very courteous, and always do his best to help and resolve issues. He would make a great general manager! I give 5 stars for Sal and 4 stars for the minimal upkeep of the restrooms.

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★ 5

The staff are attentive and very helpful. I am very happy with this location. I found Carlo to be reassuring. He told me what he wished to accomplish with me and shared a plan to achieve it.

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★ 2

I understand the staff here is dealing with space issues and an older building, but please for the love of god open some windows! Or quit running the heat! I hate using this location because it's always hot and stuffy, no matter what time of year. Otherwise it has everything I need. Hard to get a spot at the racks sometimes, but there isn't a lot of space for more.

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★ 1

Even 1 star is too much! Very unfriendly at the entry! Very dirty showers and not well maintained! Would definitely not recommend!

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★ 1

A lot of trash on the floor and a lot of broken machines
the people are very nice working there. Just kind of run down.

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★ 5

Shout out to Sal. One thing I looked forward to was saying hello and maybe chatting with him every now and then. I think he has great conversational skills, really genuine, and that’s what I expect each club should have for an employee at their front desk.

The Castro Valley Club is small, well maintained, and has everything you need. I love the old school machines and the fact that they have a seated shoulder press with an Olympic bar.

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★ 3

Half of their cardio machines have been broken for months and there's no sign of them ever being repaired or replaced.

Edit: They finally got replaced.

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★ 5

Shout out to Sal! Super super nice guy. He was the nicest non- douchie gym guy we’ve ever come across. He was quick to help us sign up for a gym membership and we look forward to coming to workout at his gym.

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★ 1

Terrible staff

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★ 1

Broken equipment, unhigene maintenance. Yuck

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★ 4

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★ 5

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★ 4

This is an update from my previous review. I recently returned to this gym and I’d have to say that i surprised to see new treadmills as I entered the cardio room, and is also one of the main reasons I go to this location. Thank you for the new equipment.

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★ 5

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★ 1

Staff are great but equipments are dated and poor air quality. Can be crowded at times and hours limited.

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★ 2

Would be great to see them fix some of the broken equipment. Literally half of the tread mills are out of order.

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★ 4

会費が安い割にはとても良い施設だと思います。
スタッフも親切な方が多いです。
会員の方でマナーが悪い人はいますが、会費が安いので仕方ない部分もあるかと思います。
日本に比べると器具の多さが素晴らしいと思いました！また通う事があれば利用したいです。

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★ 1

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★ 4

It's a clean gym that is very small and with limited equipment that's older but functional. I wish the space was bigger because the gym can get very crowded especially during the summer with all the kids out of school. Other bigger gyms in the area have newer and nicer equipment but are very dirty with disgusting bathrooms so I'd definitely recommend people use this gym.

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★ 1

I like seeing the regulars there at 5AM who I’ve been working out with forever. But, look at these shower floors! And there’s a bug infestation in the showers (tiny moths?). Then, there is the fact that 75% of the treadmills and other various aerobic machines have been out of service for longer than I can remember, perhaps 6 months? Are you closing the gym? Selling it?

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★ 3

They close too early 🥲
And they don't have enough machines

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★ 2

One of the smallest 24 sites that I've ever seen. Over 50% of the cardio equipment are broken/ out of order. I talked to the staff and they dont know when any of them will be serviced. There aren't many classes offered either.

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★ 3

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★ 2

Good employees, but terrible maintenance and up keeping of gym. Been going on and off to this gym location for over a year now. No matter the time of year I’ve gone, you WILL find a machine that’s broken, needs maintenance, or visibly old.

I don’t really mind the fact that it’s a small gym or that it’s crowded because of it. If anything, that’s to be expected because it’s small. What does annoy me is that there doesn’t seem to be much effort in improving the gym for the members. If there is an effort being made, it’s not enough.

I have had good experiences with employees and the personal trainers there. Unfortunately, no matter how good the costumer service may be, it will always be dampened by a poor environment.

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★ 2

The staff are always great and super nice. However, corporate decides everything concerning cost, such as fixing machines and even setting the temperature. At least 30% to 50% of the treadmills are broken in someway, if not completely inoperable. Poor Air exchange inside, extremely humid, especially in the cardio area, even if they’re only a handful of people exercising. Also very warm even if freezing outside.

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★ 2

Management needs to open this gym back up 24 hours. Castro Valley/Hayward has a lot of younger people who like to work out throughout the night. It’s been closed down for the past two years since Covid. Management please please open this Jim back up 24 hours.

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★ 1

No napkins whatsoever 3/3/2024 👎

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★ 1

I travel for work, I stay at the hotel by this 24 hour fitness often but at random times. I called to ask for a price for a day pass or 3 day pass and they won’t issue a pass to work out since my I.D. Isn’t to this area. I think this is ridiculous and taken your self away from making money.

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★ 4

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★ 5

I love this gym, theres an old man named Randy and he’s always touching me and I just love it!

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★ 5

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★ 1

It's time to change the name to Closed @10pm Fitness

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★ 1

Worst gym in the area. Most staff is alright but will not help at all if you have any questions or concerns. Gym itself is really old and machines constantly break. Treadmills were broken for over 6 months, weight machines break every other month and, because it’s such a small space, you really are left with very few options to substitute. Really expensive for what it is, would not recommend coming here if you can go elsewhere. Hours on the weekends are not ideal either, as they close really early (aka not 24h open). So unless you are willing to come in early in the day to find no people, I would again, not recommend coming here at all.

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★ 5

Been coming to the Castro Valley gym for 2 decades as it's my home gym. Don't underestimate it's small size... it packs a punch and it has all you'll need to reach your goals. It has for me. The staff is incredible and are always welcoming and helpful. Eric in particular stands out and is an asset to 24 Hour. He's always encouraging and is looking out for the best experience for anyone who walk in the doors. Lately, an influx of younger members of highschool age, which include my daughter and son via the buddy pass option is a great way to pass on the gift of health and fitness. Seeing that this next generation valuing this is priceless and the Castro Valley gym is part of that success!

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★ 3

This is a gym and it has heavy weight. You need to lift heavy weight? You can do that here.

The good? The staff was nice.

The bad? Lots of broken machines, and there was maybe 6 people out of the several hundred I saw at the gym actually wiped off the machines. So that is gross.

Also, the smell of red onions and greasy bacon waft over to the group workout room from the adjacent subway. Maybe you are into that, but just thought you should know.

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★ 1

Closes at 8

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★ 3

Lets break it down:

Pros: Good if youre looking for a quick workout. Specific times of the day, you dont see as much people working out.

Cons: The place is small - cramped workout areas which allows few equipments for use. Only has 2 barbell benches, 1 barbell squat area, 1 powerlifting station, 1 smith machine, and the rest are dumbells, cables, and other isolation machines. They have a separate cardio area and a studio. Dont know about womens area, but the men's are quite dirty. Im sorry, the entire gym rather has cleanliness issues. Some equipments are old and are rotting (fyi the leg press machine esp). Lastly, the staff. Most of the ladies in the counter are very welcoming and light, yet the men are okay. Could easily smile, but seems like they need to have a vacation. What I would love to see a coach thats very nice. The PT (two men), have attitude issues. Both carry themselves high, which they both deserve with high praise, but forget that they're just like everyone else - people. I was thinking of getting one of the coaches to train me, but after an incident where the gym trainer just ignored me, I would rather watch chris elkin or matt ogus lol. The incident was, the asian coach was resting before his set, I asked if he was using the bench on the side of his area, and he stared me in the eye through the mirror in front of him and just went and did his workout. Like seriously - narcissist and egomaniac.

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★ 5

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★ 4

This is has been my regular gym for the last 2 months. When we first started going here it seemed like a hidden gem and we're excited to go. Absolutely loved the location being next to Safeway so we could go grocery shopping after. The employees have always been nice and it wasn't always crazy busy. But over time it's gotten absolutely insane. 3/4 of the time I can't get on a treadmill at all because 4-7 have always been broken and there's 14. So I started doing the stairmasters. Then 5 out of 6 were out of commission for a while but luckily 4 were fixed but now those are busy because of the treadmills. If you wanna do any free weights, forget about it. I still love the employees but I've noticed when I tell them a part of a machine is broken, it's a 50/50 on if anything is done about it. I'm thinking the maintenance person maybe doesn't get enough hours or the response time on parts is terrible so I don't wanna completely knock them down. I do wish this gym was open more hours because the closest '24 hour' 24 hour fitness is at bayfair and that one is a no for me.

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★ 4

Mostly good, some times of the day its a bit crazy. This is an "Active" version of 24 Hour Fitness, it has lockerroom, showers, etc. Weights, some machines, Cardio equipment/room and GroupX room with scheduled classes, however generally in the early afternoon, that room is available for your own thing. I like that it has all the basics that you want in a gym without the "Country Club" aspects - the "Sport" versions of 24 Hour FItness generally have a pool and/or basketball courts, of those two, I'd only use the pool, however, they are all too short for any serious swim workout. Going down scale from "Active" is "Express" it's main problem is no showers and cut down on all the other main features of an "Active".

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★ 5

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★ 5

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★ 3

This 24hr doesn't get packed it's busten out the box at 5:00 pm. Too little equipment for that many people. People wait in lines to use a machine while 1 guy is taking his time. God forbid he asked the guy "hey can I work in?" No gym etiquette at all. Milpitas needs a larger gym and more equipment.

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★ 4

Friendly place ..clean also.

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★ 3

A reasonably priced gym with friendly staff and a wide range of equipment. But there is only one communal shower that people literally bang in.

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★ 3

Old dirty gear no pool or hot tube

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★ 1

Hours are terribly narrow, what happened to 24 hours? After COVID, businesses just got lazy. What is this?

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