★ 5

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★ 5

Carla’s Pilates and yoga classes are awesome. She is an energetic, knowledgeable instructor, a master instructoe

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★ 1

Half of treadmills and a quarter of elliptical machines and stair master do not work! Fan over the stair master has been out of service for at least a year. Have to wait for most weight machines. Hard to find parking. Save your money. Do not bother joining.

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★ 5

New mgr Al and Indy, made significant changes since arriving to gym. Men’s bathroom is cleaner and improved. Let’s keep it going!!

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★ 1

A very very unclean and unsanitary environment around the washroom and showers. Very undisciplined I wonder who the manager will be. Trash all over the shower rooms hairs and no shampoo at all.

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★ 5

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★ 1

Can’t get any lower than one star let’s just say in the men’s locker room toilets are broken at times there’s only one working no toilet paper in the ones that are working no hand soap some days and no shower soap in most of the showers now there to clean the showers and most of the shower heads are missing or broken the jacuzzi it’s always broken and at times looks green

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★ 2

Don't stay in the steam room with him; he'll add a gallon of ice water to the steam room sensor and heat it up, scalding your body.

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★ 5

Quiero decir que me gusta el servicio de la tarde en especial indi es muy atento y hace buen costumer service hoy me gustó que llegó al zauna y dijo que no usaran los zapatos es muy bueno que revisen eso atentamente aura Elizabeth Gereda

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★ 5

Indy changed the gym. All the randoms has been kicked out.

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★ 1

I usually come to 24 Hour Fitness for the basketball courts, but they’re honestly in terrible shape. The nets are always broken or missing, and it seems like no one ever fixes them. It’s frustrating to pay for a membership and see the same problems week after week. The rest of the gym might be fine, but if you’re coming here to play basketball, don’t expect much — the courts clearly aren’t a priority for management.

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★ 5

perfect , helped me out!

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★ 5

Whipple is a great gym thanks to Arielah, Noemi, DJ, Cam, Titus, Liz, Wwywue, and the hard working maintenance staff. They keep the gym clean, the equipment working, and greet you with a smile. There are plenty of workout stations, aerobics, wet area, plus basketball. This gym is busy with a good vibe and friendly people. Sales are steady and the shared parking lot is mostly full, but you’ll still find a space quickly. I always leave happy so 5 stars and thank you!

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★ 5

Amazing and welcoming staff

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★ 4

Fri-Fri is great! She cues , she’s energetic, her songs are ready to go!
It would be appreciated if she, like many of the instructors, would turn down the volume!!!!
I’ve talked with many members and we feel the same ! Most classes are too loud!!!! My ears are ringing !! And it would be appreciated if she didn’t mimic the beats in the songs. She’s on a mic , it’s loud and unpleasant.
I think it’s cool that she lets students come up on the stage. I would be appreciated if they could cue as well. When the instructor leaves the stage , I’m lost
Overall great class Fri-Fri!!

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★ 5

I just want to give a big shoutout to Janet at 24 Hour Fitness! Her warm morning greetings and consistently friendly, professional service make every visit a great start to the day. The gym is always clean, accessible, and has a welcoming environment that keeps me coming back. Janet truly sets the tone for a positive experience—thank you for all you do!

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★ 5

Janet was really helpful

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★ 1

After spending ten minutes in the jacuzzi, the swimming suit changed from blue to white.

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★ 5

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★ 5

Coach Manny the bear instructor for silver class!

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★ 3

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★ 5

Coach Alexis R. is a caring and patient adaptive trainer. My disabled son has been improving his body coordination and started to use the exercise equipments in the gym. He enjoys working with coach Alexis.

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★ 1

Front desk staff is so rude! Bathroom smells bad and is dirty. NONE of the water fountains have been working for weeks. The pull up bar is missing just one bolt and it still hasn’t been fixed for two weeks. Probably will never be fixed.

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★ 5

Love how this gym is very welcoming and allowed me the space to see change mentally and physically un myself. The staff here are friendly and also give great tips on form and what workouts to hit on specfic areaa of the body. Janet at the front always welcomes ppl with a warm smile and makes everyone’s day. Highly recommend the trainers here too!

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★ 1

They say they have a janitor 5 days a week 😂😂😂😂😂😂😂😂 , and the water fountain is been like that since I got my membership, 2 years ago 🙄🙄🙄🙄🙄🙄🙄🙄

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★ 1

To the Management of 24 Hour Fitness,

I am writing to express my serious concern regarding the drinking water facilities at your club. Today, I drank water from the fountain, and it was dirty and unpleasant. In addition, one of the fountains has been out of service for an extended period without proper maintenance. Clean drinking water is one of the most essential needs for athletes, yet your club has failed to provide this basic service.

It is concerning that membership fees are charged promptly and in full from customers’ accounts, while essential maintenance such as fixing a water fountain takes an unreasonable amount of time. If the water I consumed causes any health issues, I will hold your management directly responsible.

I strongly advise others to avoid this club until you address these issues. At present, it seems your priority is collecting money from members rather than delivering the services and facilities that are expected.

Source: Google

★ 5

I really enjoy the class with Carla today, her yoga class was amazing

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★ 5

I spoke with Litzey. I was a little discouraged because i wanted to try the pass (which isn't available anymore) I went inside and she gave me a thorough tour and explained the pricing. I felt comfortable and welcomed enough to join on the spot.

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★ 1

I been coming to this gym for years... I took some time off and came back.. omg has this gym become a complete joke .. the showers.. what can I say . Well first , maybe 3 are working. Broken shower heads, broken shower doors and broken soap dispenser totally disgusting. I saw one worker at the front desk. The owner should be ashamed of themself.. This has to be reported. Completely unacceptable

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★ 5

I like Carla’s Pilates class ! It’s great intensity !

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★ 1

Been to multiple 24hr locations across the country. Homebase is Bay Area. By far the most unhygienic one I've been at. Paper towels constantly empty. They don't have a free standing sanitizer spray at any of their towels stations. I've been to this location at different times of the day due to how dynamic my work is, seems they don't bother scheduling a custodian to do any cleaning. Bathrooms are always dirty and urinals clogged. Every exercise equipment is sweaty and gritty from minimal maintenance, if at all. I understand you want to stay in budget and meet your monthly P&L, but holy crap disinfect the damn place. Routine maintenance will keep your finances happy in theong run instead of skimping for short term gains and chasing your customers out the door.

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★ 5

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★ 5

Jonel’s is a personable and perfect coach for me! Knowledgeable and pushes me to do better.

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★ 2

Men restroom horrible

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★ 5

I've been working with Jonell for a year now, and I can't say enough good things about him! He helped me train for a triathlon, which was a huge goal of mine. He's also been awesome at helping me improve my upper body and overall core strength. Jonell's really good at pushing me to reach my goals, but he also makes sure I'm being safe and smart about it. He's super knowledgeable and always has a positive attitude. I'd recommend him to anyone looking for a personal trainer!

Source: Google

★ 5

Coming to workout late night has been more pleasant since Manjinder has started to work overnight here, he makes sure everything is put back and weights is re - racked, including picking up the trash around and sweeping throughout the night. The nights that he works I can be rest assured that the gym will be maintained properly including him making sure the coolers are filled up before he leaves so the morning time we can have the variety of drinks to choose from. He always has a positive attitude and enthusiasm regardless of working the odd hours. Highly recommend that you come here for a late night workout when he is working.

Source: Google

★ 5

I have been going to this gym for many years and I am really thankful to coach Jonnell who guided me with proper training for my health goals and put in tremendous effort to ensure i achieve it and gave me tools to maintain it as well. I highly recommend him to anyone looking to meet their goals and also the gym is well maintained and staff members are also very friendly and helpful.

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★ 5

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★ 5

Janet is very helpful and efficient.

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★ 1

I'm from out of town and it seems to me looking at the post, about both 24 hour witnesses at their not maintain very well. And I sure like going to them because they have a pool in Jacuzzi, but if the bathrooms are dirty, I can imagine what the pool's like all the. Reviews, i've been reading are really bad.It's so disappointing.I don't know if it's the town or what it is

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★ 1

Fatal
Pauperrimo el aseo en este sitio

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★ 5

I found this snake in the yard

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★ 5

Tyrus and DJ are both amazing

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★ 1

Not safe. Bag got stolen in the locker room. Front desk said there is nothing they can do and even if you have police report, it will take weeks to access their security video and nothing would help. Will not go again.
BTW I did contact the manager and the police to file a case report. The manager of the gym said their security camera has been down for over a month so there will be no footage available at all. I am not sure if that was true or just an excuse to avoid further trouble (without security camera footage, police won't be able to do anything).

Source: Google

★ 2

24 Hour Whipple
Pool was unswimmable AGAIN on a Monday 7/21 morning…that’s only 2 Mondays in the past 2.5 months when the pool worked!
That young black curly-haired girl who wanted more hours but doesn‘t work when she’s on shift, should be immediately terminated.
Recent examples:
1. Fri 7/18: again unsanctioned swimming lessons at 9 am. SafeSplash hads lane space reserved Friday, 3- 8 pm. Why the hell is this guy allowed:
A. To even teach swimming, without contract
B. Why are they diving next to huge signs that say “No diving”, and members are NOT allowed? To dive?
C. 3 weeks ago @ 7 am, while I was swimming, this guy had students enter into my lane to attempt to confiscate 2 lanes WHILE I was lap swimming.
2. All SafeSplash contact and info is taped to the front desk for employees use.

As I was leaving, I asked the girl at the front desk what SafeSplash’s schedule was so I could avoid SafeSplash? She didn’t know anything. Couldn’t even call or ask anyone. I asked her to contact district manager. She said he doesn’t exist at 24 Hour Whipple, and she hadn’t seen one. I even named Deji.

Little did I know that she was leaning on ALL the SafeSplash schedule info! What the heck.
Who the hell is running this facility…
1) the jacuzzi doesn’t work more than it does
2) pool is REGULARLY NOT swimmable on Mondays, because it’s either green or freezing. Get the bleach in the pool, and turn on the heat!
3) only 3 shower faucets in the women’s bathroom are working. The men’s shower is even more despicable.

SHAME ON 24 Hour for treating its members with such disregard, thinking it’s at any level of acceptability.

I’ve liked this gym up until around Nov 2024, when Duane, manager at the time, left this facility. Its quality has completely tanked…

Source: Google

★ 5

Good staff. Shoutout to liz

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★ 5

Clemente was a good helper with a membership first time signing up too I recommend this gym 100 percent

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★ 5

Noemí excelente servicio

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★ 5

Excelente servicio

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★ 5

Janet was very nice person and help me out to get a membership

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★ 1

This used to be my go-to gym. I’ve always loved the vibe here,the staff was friendly, the people were nice, and it felt like a comfortable place to work out.

But ever since Neha took over as the general manager, the whole experience has gone downhill. She’s been incredibly rude and dismissive, and it’s honestly changed the entire atmosphere of the gym. It doesn’t feel welcoming anymore.

I’ve decided to cancel my membership because of this, and I won’t be recommending this location to anyone as long as she’s in charge. It’s really sad to see a place I once enjoyed being affected so badly by just one person’s attitude.

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★ 5

Janet has extremely great customer service and overall great energy all the time. Everytime I see her at the front desk she’s always super bright and brings positive joy, even though its super early in the morning.

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★ 5

This location is one of the best i’ve ever been to. It has a variety of machines to use and has plenty of each for everyone to use. Gym is clean and staff is nice too.

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★ 4

Great gym with excellent locations! I love the atmosphere, especially for morning workouts when it’s less crowded. However, parking can be a bit tight in the evenings after work, so be prepared for that. Overall, a fantastic place to stay fit!

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★ 5

The Hayward 24 is a great gym, super clean and very well maintained. I really like how spacious it is, it lets me workout a lot more freely than at other places.

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★ 5

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★ 5

Titus has great customer service & was superfluous helpful with my membership questions.

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★ 5

Titus at the front desk was fantastic! Thank you for your service! The gym is clean and open! I appreciate you and the team!

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★ 5

I had some issues with my payment recently, and Cam in the sales department went above and beyond to help me resolve them. He was friendly, professional, and made the whole process smooth and stress-free. I really appreciated his clear communication and willingness to make sure everything was handled correctly. Thanks, Cam, for providing excellent service. Highly recommend working with him.

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★ 5

Shoutout to cam for the good energy !

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★ 5

Cam

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★ 5

Cam at the front desk is super helpful

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★ 5

Cam with the 10/10 service

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★ 5

great stuff clean place cam help me a lot

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★ 5

The KAM guy at the front is super friendly and always greets everyone with a smile. Loved the positive energy

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★ 5

Great gym, has everything you need. Friendly employees.

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★ 5

Been going to this gym for several years and love it. Clean, the equipment is up to date, spacious and plenty of cardio machines. People there are friendly and great atmosphere to work out.

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★ 5

This 24 is definitely one of the better 24 hour fitnesses among the area. The workers are consistently keeping the place tidy for everyone yet keeping vibes up with the members as well. Nothing but good experiences so far here compared to some of the others.

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★ 5

24 Hour fitness center in Whipple is excellent. Arielah was friendly and provided great customer service.

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★ 5

Arielah at the front desk provided great customer service. Additionally, this place is great since it’s close by to all my gym buddies. Definitely would recommend to folks within the area.

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★ 5

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★ 5

Zumba with Paula PYT is so fun and such a great workout!! The vibe of her class is welcoming and everyone of all dance levels are encouraged to workout and have fun!!

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★ 5

Great staff!

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★ 5

Love this gym and i really appreaciated Titus' customer service skills. He helped me get the best membership for my friend and I.

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★ 5

Really good cool gym love it

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★ 5

this place is amazing, i went here everyday for a year and it changed my life. def top 10 24s in the bay area.

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★ 5

Good location. They just renewed the equipment.

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★ 5

This lit gang

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★ 5

Has exceptional equipment and machines it’s my favorite location

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★ 5

Staff was helpful. I moved back to area from San Diego and they helped me transfer my membership. The upfront staff Titus was nice too!

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★ 5

Great experience and great equipment. Titus was great and very helpful on my visit

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★ 5

Jared and DJ were both very nice and made my gym experience as smooth as possible.

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★ 5

Janet was extremely helpful with guiding us through all the different gym packages to help us choose the best for us

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★ 1

The Men’s bathroom is a disgusting mess. The stalls often run out of TP. The floor in the stalls are wet and they’re just nasty.

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★ 5

I love the basketball court and people are friendly in the gym.

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★ 5

Been coming here for years, Great experience, Titus helped us out and we have a great time each workout. Definitely recommend this gym to anyone who is looking to get a membership.

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★ 5

I had trouble with my membership at first but Titus helped me a lot!! I went here daily now

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★ 5

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★ 5

Great staff, and great workout equipment.

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★ 5

It was my first time at this gym and Arielah and Jared were very helpful easing my worries and aiding me.

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★ 5

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★ 3

A pretty good gym but the ventilation needs to be way better. Can smell the massive amount of sweat immediately when you walk in, and I might've caught COVID last week when I was there. I assure you people will appreciate a well ventilated gym way more than one or two new equipment.

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★ 5

Really wonderful gym, staff is very helpful

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★ 5

This is the best 24hr fitness location in the Bay Area in my opinion. The weight room is spacious, it’s clean, the basketball courts are awesome to shoot hoops, and the bathrooms/showers are nice. I come here to do my cardio, lift weights, and occasionally shoot hoops! Titus at the front desk is super nice and welcoming.

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★ 5

Staff is nice.

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★ 5

Since 6 months of hard working out at 24 hours fitness I lost 30 pounds, I was always best gym place for me. After being a member more than 12 years, amazing staff members, locations rich in materials, and fantastic environment, it my favorite gym place

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★ 5

Team member Rodney always give me a good vin whenever I come in to work out. He make sure I’m taken care of. More 24hr teqm member should be like him

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★ 1

This is for 24-hour at Hayward. Janet at the front desk is wonderful and keeps her area spotless. However, the rest of the gym is filthy, especially the bathrooms. One of three of the toilets is nearly always out of order. There was no toilet paper for two days. Four of eight of the showers are out of order, one for over four years. They removed one of the soap dispensers in each shower and the remaining one is empty or broken. The paper towel dispensers are often empty and the hand sanitizer was empty for days. The self-locking lockers are nearly always locked while there are not that many members in the gym at the time. Although the equipment is barely over a year old, it takes a long time before any are repaired when they become inoperable. The previous manager didn't return my calls when my car and others were being broken into. The cameras in front of the building are unless and the police told me the following day that you could barely see beyond the sidewalk.

Latest review: Since my last review the showers have been repaired. Apparently the delays caused by corporate prolongs any issues from be resolved. The men's locker room are being cleaned more often however, the posted closed for cleaning does match the clean person's schedule. Really?

And why is it being scheduled at a time when people have to take a shower in the mornings and get to work. Come on management, get real!

Update: Since the new manager, Matt, came on the scene, the gym has significantly improved. There is more to be done but he is definitely working on them.

Source: Google

★ 1

Small Not clean and always full

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★ 5

Great gym

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★ 5

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★ 5

Great gym to workout in the mornings. Janet at the front desk is always friendly!

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★ 5

24 hrs on whipple offers awesome classes daily with fantastic teachers like Paula, Kelly, Tanisha and Frida. It’s my go to gym

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★ 5

Janet has best customer service and alway so polite when entry and exiting

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★ 5

Place is very clean and organized. My favorite gym in the area. Janet was very helpful and nice.

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★ 5

Great customer service and great atmosphere

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★ 5

Good Staff and Facility. Also, very accessible 24 hours.

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★ 5

Noemi shown great customer service!

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★ 5

Cool staff, nice pool, well maintained basketball court, plenty of parking spot, best club in the area! The best thing is they open 24/7!

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★ 5

I come here atleast 4 times a a week, love the atmosphere 10/10

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★ 5

Very close to my work so a bit bias. The mornings and weekends are great. Been my go to gym for years.

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★ 1

Water fountains unfixed for years. Non existent management

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★ 5

Gym has been recently renovated, has everything you need. Not too busy compared to other locations. 2 half court basketball courts with decent competition. Staff super friendly, Titus and Arielle helped me get acclimated to the gym and the orientation process was super quick.

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★ 5

Good selection of machines. Turf and basketball courts are nice

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★ 5

The best gym in the bay area

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★ 5

Titus has great customer service skills and the gym is very clean!

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★ 5

This gym is clean. Equipment/machines are in good condition. Staff is friendly. Arielah at the front desk was very helpful.

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★ 5

Arielah was the best!!!

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★ 5

The people here are whole vibe

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★ 5

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★ 5

Friendly staff, equipment/machines in good condition, super clean gym!

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★ 5

impeccable gym new machines are really enjoyable

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★ 5

This gym has a good variety of equipment for weightlifting and cardio. And the staff are really friendly and understanding. I would recommend for all ages and levels since they also have other amenities.

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★ 5

The staff, trainers, and Group X coaches are fantastic specifically Janet(front desk) and Kelly Kelly (Gx). The equipment and facilities however is poorly managed and serviced. Weights disorganized and majority of bikes are all malfunctioning.

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★ 5

Instructor of Thursday night Zumba class, Paula, is one of the best teachers I have.

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★ 5

Clean gym, great customer service, beginner friendly

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★ 5

Really good gym! Has everything you need with accessibility and great machines!

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★ 5

Friendly staffs, Lots of equipments and great atmosphere.

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★ 5

it was my first time going to Paula’s class today & i have not danced in years! i do have to say, that my love for dancing came back. Her class is one of the best classes I’ve been to. such a great instructor & a fun group to be in! Paula’s class makes me want to go back again! she’s amazing! love love love!

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★ 5

I like it it’s fun

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★ 5

The place is well maintained with great staff

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★ 5

Love this gym and the Zumba classes! One of the better 24’s saunas I’ve been to as the temperature is actually hot. Gym is spacious and has multiple squat racks :)

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★ 5

PAULA (ZUMBA) IS MY FAVORITE. She makes my Thursdays amazing

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★ 5

Paula she is an amazing dancer

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★ 5

The gym is clean and nice staff

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★ 5

I have visited the different 24 hour fitness in the last year and this one is my favorite in the Hayward Fremont area. The remodel has made this gym such a nice place to be and I enjoy it a lot. Plus there is soap in the bathroom.

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★ 5

Parking is easy. The equipment is well maintained. My go to gym not too crowded either.

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★ 5

I love training here—the atmosphere is motivating, the equipment is top-notch, and the staff is super friendly and helpful. Whether you're a beginner or an experienced lifter, this gym has everything you need to reach your goals.

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★ 5

Alexis is good a trainer. He established good approach to train me.Good training. I have three training sessions so far done and I have more training sessions. Great workout and training. Thanks Alexis.

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★ 5

Wonderful fun classes and great instructors.

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★ 5

I have been coming to this 24 Hour Fitness location since it opened. This is my home gym and I absolutely love coming here! The fitness classes are great and I can’t say enough about the wonderful community here. I love classes by KellyKelly, Paula, Tennishia, Ha, Fraida and Quinta!

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★ 5

I recommend going to this 24hr fitness.
They have most of the equipments and amenities that I need . I love coming in the mornings and Janet from the front desk is always welcoming and kind. Will continue to come in the mornings!

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★ 5

I enjoy my workouts here. From cardio to weights this facility is way cleaner, staff are friendlier and they routinely check on their machines. Probably a better 24 in the East Bay

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★ 5

Quinta class is amazing. You get a excellent workout while having fun and connecting with others.

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★ 5

This 24 is great!!! Every time I walk in the staff greets me with a smile and their full energy. I drive all the way from Antioch because I love... I I love.... to dance with Quita (AKA Q style).

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★ 5

Great gym

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★ 5

Always enjoy my classes and instructors at 24 hour!!

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★ 5

While the gym need some new equipment and repairs, I love it here. Amazing classes and instructors, friendly staff. Janet is fantastic at the front desk - I don’t known what they would do without her. DJ, Jared and Matt have a great attitude and are always helpful.

PLEASE PLEASE PLEASE get new bikes for the cycle studio!!! They are at least 10 years old and keep breaking. Sometimes the pedals even fall off during class which is incredibly dangerous.

And PLEASE spend some money to improve the bathrooms. The showers are moldy, the sinks are almost all broken (I think two work right now) and I’ve heard the men’s room is even worse.

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★ 5

Kelly ihas an excellent class that has helped me tremendously to rehab, strengthen, and develop flexibility. She does cardio, balance, and everything my body needs. Thank you Kelly!

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★ 5

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★ 5

We love Kelly!

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★ 5

I just started Silver Sneakers with Kelley Kelley 3 weeks ago and just love her trainings. She makes sure all our muscles have been activated. I have recommended her class to other friends.

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★ 5

Love Kelly’s silver sneakers class

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★ 5

Kelly Kelly is a great teacher that focuses on precision. So glad to have her.

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★ 5

Great class with Kelly

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★ 5

Kelly Kelly is a fantastic instructor. Her are the best

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★ 5

Thank you KellyKelly, our amazing and very professional SilverSneakers Classic gym instructor. You are the best

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★ 5

Love all of Kelly’s classes, today I did body combat and silver sneakers!

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★ 5

Kelly 's class is very helpful to us senior s

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★ 5

Kelly's classes are wonderful. I love them

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★ 5

Love the Pilate instructor Carla's class, she is very energetic and passionate. It really motivates me and challenges me to improve my skills. Highly recommended

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★ 5

Such a great class

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★ 5

I’ve had a gym membership for over four years, and I’ve never experienced the level of service I received from Janett at 24 Hour Fitness. She helped me resolve a small issue with my account in just seconds, with kindness and efficiency. Her customer service was truly outstanding! I highly recommend this 24 Hour Fitness location—10 out of 10!
Thank you so much, Janett!

Source: Google

★ 1

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★ 1

This club is disgusting. The mens locker room was filthy and there was no toilet paper in all three stalls
The water fountains haven't worked for months. In the GroupX room there are only a handful of mats, not nearly enough for a whole class. Just an overall ick factor in the showers.

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★ 5

Jenny is amazing!!

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★ 5

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★ 5

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★ 5

Always helpful, answers any questions

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★ 5

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★ 1

I want to report an employee from the Whipple Rd location in Hayward. His name is Jared.

The day of June 7th I went to they gym and he was the one in the front desk.

When I scanned the QR code he called me back in a really bad way saying "hey hey hey" and moving two fingers to call me and miss treating me since the beginning also in front of another customer that was there.

He said "is that you? No, right? (Showing me the picture of my husband) You cannot be using your husband's account, is your husband, right?"
I said yes and he said that I couldn't go in.

Then he completely ignored me and then I asked if at least I could go in that day because my husband was at work and he couldn't go there to let me in.

He said no and then kept ignoring me.

My reaction was telling him a bad word and then showing him the middle finger.

And not because of the fact of not letting me in, was because of how he was miss treating me since the beginning with no reason and in front of others and his whole arrogance and bad attitude.

And then he decided that he had the right to freeze my husband's account for one year without authorization and saying on the email that was sent, that the account was frozen by my husband's request which is not true.

We have been customers from the 24Hour Gym for more than two years now and we never have had any problem with anyone and now he has been really rude with us many times.

And I'd like him to get a write off about his service because he has been repeatedly rude and despicable with my husband with no reason, making him walk back just because he wanted to and even seeing that my husband doesn't walk normal because he has a lot of pain and basically any movement is painful for him. And definitely he had no right to do what he did with the account.

We feel that is not coincidence and feels now really personal and as a persecution by him against us. All of the other employees are really kind with us but he definitely has an issue and shouldn't be working there.

He was rude since the beginning and always has been so don't expect respect from people if he is gonna mop the floor with them and treat people as they're worthless and he's a "god".

He has zero customer service and professionalism.

Source: Google

★ 5

I attended a class with Carla for Pilates for the first time and it was very easy going. Give it a try and you’ll like it.

Source: Google

★ 5

Carla subed Minh’s Pilates class in 24 hour Whipple and it was intense! I hit a good core workout with a bit of cardio thrown in. Overall a good class

Source: Google

★ 5

Janet at Whipple is the most wonderful person. 24hrs is lucky to have her. Excellent customer service!!!

Source: Google

★ 1

God will take your family from you. Make sure you stay working at this job you love so much so I can come back and visit.

Source: Google

★ 1

Tengo discapacidad recibo terapias hace 9 meses y estoy proximo a una cirugía, voy a este gym hace 2 años y desde mi accidente acá sigo las terapias. Un tipo nuevo muy arrogante toma represalias contra mi falsificando mi autorización y congelando mi membresía por 1 año como si yo mismo lo solicitará así que juega con mis datos. Este tipo tan engreído aun con mi discapacidad me hace caminar para que vuelva a marcar mi acceso y su actitud altanera no le permitió responderme una pregunta que le hice dos veces y solo se limitaba a pedirme en voz alta a la distancia mi número telefónico pero porque tengo que gritar mis datos desde la distancia y que todos escuchan? Este tipo no sabe que es la humildad ni mucho menos el servicio al cliente cuando su orgullito pasa por encima de él bienestar de las personas. En otra ocasión me hizo esperar mientras reviso la pantalla y no me dejaba moverme de allí y después solo dijo "ya", no me explico nada no supe porqie me detiene ahí no tiene amabilidad , tres situaciones en un mes después de 2 años como cliente y con el mismo empleado no es coincidencia, a eso le digo "discriminación por discapacidad" también "Discriminación racial" . Tengo cobro automático de tarjeta y pague mi mensualidad 1 semana atrás así que además de todo me robaron 3 semanas pagadas.

Source: Google

★ 5

After three sessions with Jonell, I'm enjoying the structured workouts and feeling positive about our training so far. I'll update my review after a month to reflect my full experience.

Source: Google

★ 5

Janet was friendly and was very helpful. She gave me the information I needed. 5/5 good service :)

Source: Google

★ 5

Source: Google

★ 5

Janet was very responsive, and very helpful when having questions about my account. She made my experience very pleasant and quick.

Source: Google

★ 5

I have been coming here for years. 24 hour staff is great. Always helpful on the floor. Specifically Shawn, on the night shift, was impressive in providing care for an elderly patron who needed medical assistance. I always feel comfortable and safe at this location.

Source: Google

★ 5

Awesome onboarding service by Titus at Hayward, CA location. I signed up and got buddy passes for basketball program here which my teens looking forward to.

Source: Google

★ 5

This review is for the current staff and class instructors - and not the most recent manager.
We are fortunate to have instructors who give their all to their classes. As I'm a "morning" person, this is a review of those instructors. Kelly aka KellyKelly is amazing, knowledgeable and outstanding at passing on that knowledge. Ha Nguyen is a bundle of energy, great at motivating members, and her strength is inspiring. And Paula is always on-point in her instruction of the class with the emphasis on correct form, drawn from her professional training, with a touch of latin dancing thrown in.
Janet and D.J. at the front desk should be recognized for their efforts in trying to help members when the former manager failed.
Please, 24 Hr corporate, value these employees!!!!

Source: Google

★ 5

Thank you Janet. Everything is great and for helping us out. Awesome service

Source: Google

★ 1

Sauna was off but was not being cleaned. Told employee on my way out. They said temperature is controlled by corporate and they can't do anything about it. Called to ask is it was working before driving out today and they hung up on me. Reporting sauna issues to corporate is useless. Corporate is not interested in addressing concerns or maintaining a functional gym for customers

Source: Google

★ 2

The cycling room is a joke… there are more broken bikes than working. Even though with promises from management about getting them replaced… it’s been over 2 years and through a full remodel. People have had to be turned away from classes because there haven’t been enough bikes

Also none of the bottle filling stations work and haven’t since I been going to this gym

Source: Google

★ 2

Let me start off with positives… They have amazing instructors and subs for group classes. Kelly Kelly and C Wiz are wonderful! They always show up on time and keep classes fun and positive.

Now the gritty… there are only 10-15 working bikes in the cycling room, so sprint classes fill up super fast.

The women’s restrooms are soooo bad. Mostly with missing or broken doors and toilets not flushing.

The cleaning staff works hard, but it’s up to management to fix things that are broken.

For what we pay for our memberships you would think there would be more going towards necessary repairs.

I’ll keep coming for my favorite instructors and the fun classes.

Source: Google

★ 3

Kelly and Paula are amazing, the locker room is not. Fix the water machine next to Group X so you encourage hydration. Clean the Jacuzzi area, fix broken spouts in the women's shower. Bring back the swimsuit machine. Fix the bathroom stalls. Please encourage the yoga instructor to do yoga and not a Pilates version of yoga. Thank you!

Source: Google

★ 5

Kelly Kelly is a good & patient instructor. I really enjoy her class (body combat)

Source: Google

★ 5

Tennishia is awesome Zumba instructor with music or no music., great work to her 👏👏

Source: Google

★ 5

All these complaints. Just find another gym. Or just stay home. World is full of option. 90 percent of the gym is full of peeps with mental health issues. Maybe find a doctor.

Source: Google

★ 5

I take kelly's Silver sneakers class and she 's the Best instructor I've ever had

Source: Google

★ 5

Kelley Kelly is fabulous trainer
Keep up the good work
Love her classes

Source: Google

★ 5

Kelly Kelly 5 stars!

Whipple 24 please fix the water fountains and bathrooms!!

Source: Google

★ 5

Janet has been amazing at 24! Always being kind and assisting in anyway possible. I always look forward to seeing her !

Source: Google

★ 5

Wonderful 👍🏼 especially DJ 😍

Source: Google

★ 5

Janet at the front desk was very helpful. assisted me with my membership and was extremely friendly.

Source: Google

★ 5

Great customer service, sales and service associate Titus.

Source: Google

★ 5

Kelly Kelly always give great class and she corrects us when we’re not at the proper forum. Would be great if we could get bathroom supplies as toilet seats covers, PT as well as water fountains hasn’t been working for a while now.
Thank you for providing a gym to kept us healthy and happy 😃

Source: Google

★ 4

Great classes!

Source: Google