★ 5

Sabrina is always very knowledgeable and helpful

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★ 1

Unfortunately, this 24 hour Fitness has been going downhill for a while now. About two years ago, I kindly asked management to fix a large, open vent in the sauna allowing hot air to escape. I continued to remind management over the course of 18 months, and the issue was never addressed.

Today, after a few months away, I returned to discover the exact same issue completely unresolved. This clearly shows a lack of regard for paying patrons and facility upkeep (not to mention the persistent uncleanliness that numerous people have reported). It's no surprise that the gym feels emptier and membership appears to be declining.

Hopefully, corporate investigates the priorities and leadership at this location immediately, because clearly those at the helm are steering the ship to run aground.

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★ 5

Great gym has so many work out machines , it also has good space and looks clean all over and the locker rooms are fine also and I have like 2 weeks going already and everything still looks great and the workers there are always friendly and it's a secured gym

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★ 5

Place is clean and has good equipment. Nylah at the desk was very helpful and had great service.

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★ 1

Dirty destroyed gym, operations manager isn’t doing anything! please Report if you are a member here Report the operations manager isn’t doing anything. The lockers are being held hostage by the homeless people trashing the lockers, There’s 10 machines broken. The AC is leaking the water fountains Don’t work, weights are missing the employees stay talking to girls n not working

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★ 5

I had a great experience. Pool and womens locker room was clean

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★ 5

Loved everything about the gym, most of all management! S/o to Sabrina for making my time there amazing, thank you 24hr fit!!!

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★ 5

10/10 gym. David at the front is great. He’s so friendly. Love him - he needs a raise.

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★ 1

Gym is often dirty. Trash and dirt all over floors. Bathrooms are filthy. Sinks filled with hair and soap scum. Counters and benches are dirty. No where clean to sit down.

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★ 5

The gym is really great. Great staff and Serenity really amazing she has a smile on all the time!!😁

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★ 5

This gym is pretty chili and peaceful and everybody respects each other

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★ 5

24 Hour Fitness is a great gym with everything you need for a solid workout! The equipment is clean and well-maintained, and there’s plenty of space even during busy hours. The staff are friendly and helpful, and the overall environment feels motivating and safe. Love that it’s open 24/7 — super convenient for any schedule!

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★ 5

AWESOME ! GREAT GYM - HIGHLY RECOMMEND

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★ 2

Nice in theory but consistently unclean and disorganized. Almost never have the paper towel dispensers full and this can't wipe down any equipment, the mats for the group x room are very old and ragged so you should bring your own.

I joined last month and there was a dead roach in the hallway to the sauna for about three days before it was dealt with.

Not the gyms fault but many people don't follow hygiene or etiquette in the steam room or sauna.

This is the best 24 hour fitness in the long beach area but that's not particularly impressive.almost tempted to commit to the thirty minute commute to the del amo mall adjacent location

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★ 1

I can't go there right now , 👇🏿⛽🔥👈🏿👉🏿 there's gotta be something wrong with it !

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★ 5

I enjoy coming to the LB location in in the morning as Diana is very friendly and always has a smile even early in the morning.

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★ 1

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★ 5

I love this gym. The staff is great especially the GM Becky.

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★ 5

Serenity was a big help in getting my membership. Appreciate her

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★ 5

Excellent service by serenity

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★ 5

One of the best gyms I’ve been to in the South Bay

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★ 5

Serenity IS AMAZE! Such a sweet person and SO helpful

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★ 5

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★ 5

Gym is dope allways empty and sebrina is dopest employee there appreciate the hospitality new to the city

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★ 5

Serenity was the absolute best!! Literally lifted my mood and made me want to work out and she had a smile on the whole time. Give this girl a raise!

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★ 5

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★ 5

Serenity was great!

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★ 5

Serenity was an amazing help to me today on my first day. Looking forward to returning often :)

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★ 5

Just got signed up be Serenity Del Alto call in and sign up way better deals then online she helped me get the membership and everything I needed delt with and did not break the bank 😀amazing service 😀

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★ 5

This is over due
I want to give a huge shoutout to David at the front desk of 24 Hour Fitness! He’s incredibly helpful, always goes above and beyond, and gets things done efficiently. This guy deserves his own gym! Keep up the great work, David.

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★ 5

Serenity is the best!!!! Love this gym!

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★ 5

Serenity is awesome

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★ 5

Serenity is the best staff on the job she has a great spirit she is very positive and a really great part of the 24 hour family. I’ve been to this gym for 3 years and most of the staff aren’t as nice or social as her she deserves a 10/10 and a 5 star review.

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★ 2

This machine has been out of service for about 3 weeks now come on now

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★ 5

Customer service is outstanding!! I’ve been to several locations and trade center Long Beach is my favorite very friendly staff!

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★ 5

Great & friendly customer service from Serenity & Sabrina. Environment & equipment very clean to workout.

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★ 5

Serenity and Sabrina are very helpful and informative, great costumer service. Easy enrollment and good place to workout in.

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★ 1

Today is October 9, 2025, 6:57 PM. I went into the 24 hour fitness at the At the downtown Long Beach, California location. This was my first time coming to this particular location. I went Into the men’s locker room to use the restroom before I entered the locker room right at the entryway there was trash on the floor, quite a bit of it. As I proceeded into the locker room, I begin to see more trash all over the floor. I begin to see lockers with the doors either missing or hanging off and as I got closer to the shower area I begin to see even more trash in the shower area. To my surprise, as I’m looking at the shower area, it is in deplorable conditions. Each one of the showers are covered in mildew like no one has washed or sanitized the showers and I don’t know how long. The men’s locker room was in deplorable conditions. Just downright disgusting. I wish that I could add the photos that I took to this review

Source: Google

★ 1

The sauna is so disgusting 🤮 l think the beach restrooms are cleaner than the men’s restrooms 🚽 . No wonder why people are leaving this gym 🫠🫠🫠

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★ 3

2 story location with a good variety of equipment. Recently they added squat racks. Overall good location. It has become way to crowded at all hours. Cleaning supplies run out often.

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★ 1

Very disappointed that all of the classes have been canceled for a while now. I'm dedicated to my Fitness therefore I have to take an hour bus ride to the next nearest 24 hour fitness to continue my classes. I have been a member of this gym for years, and I barely go to it now. If you're into the group classes I wouldn't recommend this location, get your fitness in somewhere else.

Source: Google

★ 1

My year is up I pay yearly but not gonna renew it the men's locker is gross amd everything is out of order in there the only thing that works is the hand dryer but there no hand soap i just held mypee till i got home last time so there that the and the spa....steam room, jacuzzi ,pool ,dry suana ,all gross to the point ...and thats what I can see and smell I dont want to know what really is on the weights...machine...and i feel like it's just gonna be this way cause this has been going on for at least a couple months

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★ 5

I know that the gym is lacking maybe they need to hire an additional housekeeper but I come here to seriously work out and I love the fact that the equipment is heavy and that the members wipe down after use. Also the average age here is 23 yrs the youth are full of energy very inspiring for an older member like me and the staff leave us alone to be the best that we can be. The kids here are very respectful they treat me with respect on occasion I might ask to share a machine and I have always been met with politeness. The most impolite members are the grumpy old men who complain about everything especially kids staying on their phones while sitting on machine. I understand the gen z I simply ask them to share they are responsive very polite never combative. They address me as Mam and I feel honored. If you're generation X or baby boomer then it's best to go to planet fitness where the staff oppresses your vibe and micromanage. I prefer trade a slacker environment for freedom to wear what I want and move about freely. I have my own sanitizer own towel so if something is not too kosher I address it. My workouts here are highly successful because I'm left uninterrupted. The kids here have the best bodies and they proudly flaunt them very encouraging for an old gal like me keeps me competive

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★ 3

I frequent here a lot. My only concern is I wish they would sweep and keep the men’s locker room clean. There’s always piles of trash, paper towels and garbage surrounding the trash bins in the locker rooms.

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★ 3

Cool small gym for Sunday sessions. The men's restroom can use a good cleaning

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★ 1

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★ 1

Cleanliness is not a priority at this gym. Bathrooms, showers, and sauna areas are always filthy.

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★ 1

Hello,

I reported the condition of the men’s restroom yesterday, but unfortunately, nothing has been done to address it. As of today, the facilities are still in unacceptable condition (photos attached).

This is not only unsanitary but also reflects poorly on the club’s upkeep and care for members. A clean and properly maintained restroom should be a basic standard.

Please have this resolved immediately and ensure regular cleaning checks are in place so this doesn’t continue to happen.

Update:

Today, 9/4/2025, nothing has been done regarding the issue I reported. It still looks the same. Please see the attached photos taken today for reference.

I asked for the GM, but your front desk staff appear to be shielding him/her. I would appreciate it if this matter could be addressed directly, as it has now been several days without action.

DO SOMETHING!

Source: Google

★ 1

I’m not sure what to say about this place , I think management is very disorganized, when I walked in the front lobby it smells , they need to be more clean every time . Since this gym is open 24 hours it doesn’t close .

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★ 1

Probably the worst gym I’ve ever been to. Don’t get me wrong, the staff is cool but the overall cleanliness is disgusting. Bathrooms smells like a porta potty on a hot summer day . Racking weights aren’t in-forced . Kids crowding up on multiple machine for as long as they can . No one bats an eye. This gym has gone down hill !!

2nd update . This will be my last time going the gym is terrible. I have no words

Source: Google

★ 1

Well, I’m updating this a year later and you guys have done nothing to make this place better its just gross

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★ 3

I recently joined 24 Hour Fitness, and overall compared to some other gyms I’ve been to, this one is actually pretty good. There’s lots of equipment, a large workout floor, and even a steam room which is hard to find. When I signed up, the sales manager gave me a great deal, which I really appreciated. That said, I do have to echo what others have mentioned about cleanliness, it’s not great. The floors basically everywhere are dirty, and the entire gym has a lingering smell, which I’d chalk up to the lack of proper cleaning. The air conditioning on the first floor also seems to be broken, because it’s always very stuffy. Not ideal for getting in a good workout. Overall better than some gyms I’ve been to, but still with plenty of room for improvement.

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★ 4

The staff are really friendly but just don’t go when it’s busy or you’ll be waiting forever

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★ 2

While I completely understand that members are primarily responsible for the mess the locker rooms could be, I also acknowledge that the gym/staff is 100% responsible for maintaining a clean environment. And this is an ongoing issue, why is there always 3-4 sometimes even 5 people standing in the front desk, socializing with each other and I come up to the bathrooms and find mess like the one shown in the picture. There is no toilet paper, the floors are absolutely disgusting, THIS IS UNACCEPTABLE! I highly suggest the management takes action in this issue. This location is one of my favorites, while I love the social environment here, I really do want the sanitary issue to be fixed!

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★ 5

Vanessa really helped me out. Created an account earlier, thinking I signed up for the annual plan and before I left I found out that it was actually a monthly. She was the only one at the front dealing with people buying drinks and pre workout, checking in, validating their parking and having questions about their account, but thankfully, she was very quick, calm and collected when it came to helping everybody out, including myself. Very informative and clarified a lot of the misinformation I had received before speaking with her. Great sales rep to have working at the front!

Source: Google

★ 1

This place is dirty and the service is terrible!!! The staff that works there are rude and doesn’t take people time for consideration. They lack of service & need to hire better people!

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★ 2

The minimum is done to keep this place running. Everything is dirty, the changing rooms have locker doors half torn off by thieves, jacuzzi is always broken. Televisions are always blaring so even with headphones you're forced to listen to ads and the news. I joined to blow off steam but it just steams me up. Staff are nice tho so they get a star.

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★ 5

This 24 hour fitness is great a representative named jocelyn was so helpful with my sign up and overall gave a welcoming vibe to the place

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★ 4

Great setting!

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★ 5

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★ 5

Staff is the best!

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★ 5

Albert is a great training. Very friendly , I learn so much in just one session and his work out plans are very effective, if you want get in shape I definitely recommend him

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★ 5

This 24hr fitness is great and Becky at the front has amazing customer services!

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★ 3

I love what this place has to offer, especially the sauna and steam room, but the locker room is too dirty. I was there last night and there was literal human feces and underwear in one of the showers. I know some of this is hard to control but that just completely disgusted me.

Source: Google

★ 1

I had a very disappointing experience with this 24 Hour Fitness location over the phone. I spoke with Rebeca, who identified herself as the manager. She was dismissive, unhelpful, and offered no real solution to my membership issue. Instead of assisting me or trying to resolve the matter, she told me to continue disputing the charge with my bank and to wait for them to handle it which felt like an unprofessional and careless response coming from a manager.

When I asked for the phone number to the corporate office, she gave me the number to the cancellation department. Thankfully, I thought to ask because had I not requested it, I never would’ve been connected to the right team. The cancellation department was extremely helpful, professional, and resolved my issue within seconds. They provided me with clear, accurate information and immediate email confirmations something I did not receive from Rebeca, who had earlier given me incorrect information about how my issue should be handled.

Rebeca also incorrectly told me that I would be charged an annual fee in two weeks, even though I had already canceled my membership. The cancellation department assured me that no further fees would be charged and confirmed that my account had been properly closed which shows just how misinformed and unhelpful her guidance was.

What I don’t understand is why that contact information wasn’t offered to me from the beginning. Instead of encouraging me to continue a frustrating dispute process, she could’ve simply directed me to the department that actually handles cancellations something I would expect any manager to do.

This experience left me with a very negative impression of how this location is managed and how little support is provided to members seeking help.

Source: Google

★ 2

Dirty

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★ 5

Once they figure out the parking with the construction going on, I’m not sure if this is completely open now without parking difficulties, then this 24 hour fitness will continue to be great. Good people working here.

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★ 1

Coach canceled training session, by not calling ahead. I found out after the session was supposed to start, that he had canceled. He did not respond to his team reaching out to him. This is the third time i have been canceled on. And third time not receiving communication about cancelation until after i had already shown up. On top of, bathrooms always being disgusting, steam rooms/sauna are always down, or have a strong mildew smell. Visible dirty on walls and floors

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★ 1

A homeless camp.

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★ 5

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★ 5

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★ 3

Good gym. good equipment. machine repairs completed in a timely manner. Mens washroom is always very dirty, and the facility is not cleaned regularly. Floor is covered in dust bunnies roaming freely for months! Most patrons do not return their weights, and you routinely have to hunt both floors to find the dumbbells that you need.

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★ 1

Not very clean

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★ 1

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★ 1

🚨 THIS REVIEW HAS BEEN UPDATED AS OF: (13JUN25)

This place has truly changed… and NOT for the better. I used to frequent this gym for a while until I went overseas for a bit. During those times, I enjoyed coming here because the staff was great, all machines worked, and the place was pretty clean. Unfortunately, I guess those days just came and went.

I went there to workout last night (around midnight) and the place was absolutely TRASHED! There were weights thrown everywhere and clean up towels scattered throughout the place completely.

As if the main areas weren’t enough, the locker room was even worse. A few showers didn’t work and the ones that did, looked like they hadn’t been cleaned all day. It was so bad, it made me feel DIRTIER going in. I can’t place full blame on staff because this type of behavior is coming from members who think it’s okay to not clean up behind themselves as well.

I might have to find myself another gym that’s 24 hours and that’s truly disappointing because again, I used to really enjoy this one. If the place is extremely crowded, machines/showers are broken, pool is filthy, and locker rooms are completely TRASHED… it’s time for change because it’s definitely not worth the hassle or expense.

Source: Google

★ 3

The TVs never work asked the front desk to turn on sports and doesn't happen now they disconnected the cable completely. They did it so they don't have change the channel for us. We pay all this money and fees and we can't get the game on

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★ 1

This is the worst gym we have ever been to. The pool and restrooms are disgusting. It is no longer a clean place at all. Machines dont work. No one check in the front desk. They brake into lockers. If you have to buy anything you will have to look for employees. Not a safe or clean space. Sadly Payed for the year upfront but will look into a refund. I will post photos and videos. This is not the agreement. They take your money and can't keep up with the place!

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★ 5

The gym experience has been amazing Becky made it very easy and explained the parking and helped me with everything and the place is so clean Brian the club attendant was kind and helpful.

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★ 3

Water fountains not clean dusty and Everytime I come in it's a gym sports music are motivating and common interest tv never working always have to ask for something so simple

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★ 1

Only 2 hour free parking for the weekend is not good. Can't maximize the gym with workout, cardio, and sauna. I want to go to a gym without a time limit or have a more than 2 hour parking.

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★ 5

Legitimately the nicest staff and a solid facility. The professionalism of staff makes working out here so much easier. Becky, the manager is so knowledgeable and helpful, it makes working out while traveling way more pleasant.

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★ 5

i love this gym. becky is the best 10/10 stars

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★ 2

I would like to SECOND this issue with the homeless storing their belongings in the locker rooms. It is absolutely TRUE, but I am not sure HOW you correct it without getting sued? You can't ask someone if they are homeless or give certain people a pass and others NOT? SO IDK, maybe some research into this issue. ALSO correct this gym is VERY DIRTY, especially the locker area WHY they wont spend even a few dollars to get locking toilet paper holders is beyond me... I assume it's the same reason they don't spend money to keep it clean... margins... $$$. The staff is understanding, I feel bad for them taking the brunt of all these complaints BECAUSE of these unprofessional owners...

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★ 5

One of the better 24 hour fitness.

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★ 3

I enjoy the place, but I’ve noticed that the restrooms are consistently messy. It seems like there isn’t anyone designated to handle the housekeeping, which contributes to the overall problem.

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★ 1

I've noticed that the gym is open 24 hours, and I've heard rumors that this might be attracting homeless individuals to use the facilities for purposes other than working out. I'm not sure if this is true, but the photo I've attached speaks for itself. As a result, I feel uncomfortable and concerned about the security of the locker rooms. This might explain why some members have reported having their lockers broken into. I'm hesitant to continue my membership due to these concerns. I'd prefer to pay a bit more for a gym that can provide a secure environment.

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★ 3

We have been coming here for the past 6 months and starting to see a gradual decline in cleanliness and condition. Management, please don't let this gym go downhill! Don't you want us to renew our memberships?

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★ 1

Absolutely Unprofessional and Borderline Scammy Guest Pass Policy

I had one of the worst gym experiences of my life at the 24 Hour Fitness in Long Beach. I came in with a valid guest pass—something I’ve used at multiple 24 Hour Fitness locations without issue. But here, I was told by the front desk clerk that they would not honor it unless I had a Long Beach ID. No explanation beyond “this is a high tourist location”—as if that justifies ignoring their own national policy.

To make matters worse, the clerk then said they would honor the pass if I paid $30 or signed up for a “discounted” membership. Spoiler: the “discount” was the exact same rate already being advertised on the website for new members. This wasn’t about security or policy—it was a blatant upsell attempt, bordering on a bait-and-switch tactic.

This is the only 24 Hour Fitness I’ve encountered with this ridiculous local-ID requirement. If the company allows franchise locations to create arbitrary rules, they need to make that clear before people waste their time showing up.

If you’re a traveler, don’t bother with this location. It’s unwelcoming, unprofessional, and gives the entire brand a bad name. Do better, 24 Hour Fitness.

Source: Google

★ 3

Ok gym but needs a lot of improvements. Restrooms needs be cleaned daily and soaps needs to be refilled. Needs more weights in the groupx classroom. Many of the machines needs to get fixed and bench covers needs to get replaced.

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★ 5

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★ 2

Today was my second time in this gym. It was dirty again. No paper towels. The spray bottles that should contain cleaning solution smelled like water. Trash everywhere. It bought my energy level down. Also there is a fowl odor in the air. Needs better air circulation and a 24 hour cleaning crew. I was not satisfied. Praying they get better. The location of the building is too nice for it to be so nasty.

Source: Google

★ 5

To Becky, DJ and the Goat!!!!
Thank you for consistently delivering outstanding customer service! Every time I walk in, I’m greeted with genuine warmth and professionalism. You never fail to address my concerns with care and attention, and it never goes unnoticed how you treat every customer with respect and kindness. Your positive energy and commitment truly set the bar high. I appreciate each of you more than words can say—thank you for everything you do!

Source: Google

★ 5

loveee the team !!!

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★ 5

I love coming to this 24hr fitness location! Nice clean environment, good equipment and all the staff is very polite! Dj always greets me when I come in and has been super helpful.

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★ 5

Good place to exercise

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★ 1

As a 24 hour member I was excited when I moved nearby to this location with the idea I’d be able to go easily, before or after work. However, due to the horrid parking situation I have not been back a single time in the last year and half of living here… I had no other major issues with this gym, but that parking is a truly miserable experience. The old parking lot used to be great. Hopefully they fix this or I probably won’t return again.

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★ 3

I only come for the pool. It’s been getting more and more disgusting over the last year. The skylights leak when it rains, which is causing mold to grow all over ceiling. There’s also green slimy mold on the bottom edge of pool/jacuzzi. The water has pieces of who knows what floating in it, the whole thing needs to be deep cleaned. The stairs are always filthy. Showers are unusable, they back up, and there was no hot water for weeks.

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★ 5

Just signed up , super excited for this new journey thank you CODY for helping me out you were amazing!! Great customer service I left with a smile on my face thank you 😊

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★ 5

Have been coming here for years swimming a mile a day 5 days a week. The Pool, Sauna and Jacuzzi are kept in pretty good shape better than most. As of lately this 24hr Fitness has the MOST IMPRESSIVE DARK MOLD GROWING ALL OVER THE PLACE ABOVE POOL ON CEILING. I haven't seen so much mold in one place out in the open in a very long time. Excellent 👌🏽

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★ 1

Horrible Experience – Rude, Power-Tripping Manager

I had an absolutely terrible experience at 24 Hour Fitness in Long Beach (next to Hilton) due to an unprofessional and power-tripping female manager. I didn’t catch her name, but she was a stark contrast to the male manager, who at least seemed reasonable.

When I tried to check in, she arbitrarily decided that my date of birth (Jan 1, 1982) was fake and refused to process my check-in. Apparently, in her world, no one is born on January 1st. Instead of handling the situation professionally, she demanded my personal information, citing made-up “liability reasons.” Her logic? If I get hurt, they need my address. How about just making sure people don’t get hurt in the first place?

Her attitude was aggressive, dismissive, and downright rude. She constantly talked over me, refusing to let me get a word in. It was clear that she was on some kind of authority trip, more interested in exerting control than providing customer service. Frustrated, I turned around and walked out—only to hear her make a sarcastic comment as I left.

This is by far the worst customer service I’ve encountered at a gym. If you value professionalism and respect, avoid this location. I certainly won’t be returning.

Date: 3/3/2025 time around 6:30 pm

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★ 2

Customer service is subpar. No one is ever available to answer a call or a question. Corp # never seems to work. “Call center” seems to always be closed. I think I’ll go back to my previous gym. When you spend money on a company, the least the company can do is have pride in the CS.

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★ 1

Showed up to redeem 3 day pass, stood by front desk for half hr. Before someone who works there but was not on duty noticed me. Came over to tell me nobody was at desk because guy who was working just quit. Shout out to him for doing that much. I know ish happens. I hope I have a better experience when I give it a shot tomorrow morning. Glad I don't think I'm the center of the universe.

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★ 2

Great location with a ton of available parking. The gym itself is spacious and has plenty of amenities. It’s not too crowded, but the gym feels old and worn down. The sauna has seen better days.
It just gets a lot of traffic.
I’ve been a member of 24 hour fitness since 2012 and the staff is usually pretty kind, but unfortunately I had the worst experience today and I will not be returning.

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★ 5

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★ 4

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★ 2

2 (hr parking)4 (hr parking) DO SOMETHING ABOUT PARKING 24HR!! 1HR 40 MINS IS A JOKE!!! I joined this gym specifically for the incline trainers, but as soon as I joined they replaced them with ordinary treadmills👎Every time you need a dumbbell or camber bar it is an Easter egg hunt. You should ban people that don't return their weights. Parking is a joke on the weekends and after hours, you only validate for 1 hr 40 mins after you have to park and walk 10 minutes each way. GET IT TOGETHER!! STOP BEING CHEAP TO YOUR PAID MEMBERS!! How can you do cardio, weight training and shower in an hour and a half. The whole parking garage is empty on weekends and after hours and they only give members 1 hr 40 minutes. The staff are very friendly and helpful but someone needs to fix this situation. What about if someone wants to go to the gym twice in one day or use the sauna and pool in addition to weight training and cardio. They do not take any of this into account and I am sure when the new parking facility is built it will be the same problem. They should change the name of this location to 2(hr on weekends and after hours)4(during the week)

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★ 1

24hr Fitness need to have they own parking for the members.

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★ 5

Great place for working out. Not many annoying people so far and been going for 3 years now. The staff is very friendly and helpful.

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★ 5

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★ 1

I had trouble looking for the parking structure how is it so difficult to find the parking at the gym

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★ 5

this place has slowly turned itself around. I was always dirty and smelled but is way more clean and nice. I love the cycle class and would come here if just for that.

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★ 5

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★ 5

I rarely do a review but felt compelled to after reading all the bad reviews about this 24hr location. I found this gym to be clean in every way . I don't know where all the bad reviews come from unless things have changed dramatically . At any rate this location is fine .

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★ 5

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★ 5

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★ 5

I had an issue with my account and a team member named Anthony went above and beyond to help me. He was very professional, knowledgeable, friendly and helpful. My issue was resolved because he took it upon himself to put the time and effort to investigate and come up with the best possible solution. I am truly grateful for the assistance I received from Anthony.

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★ 5

Thanks to Eddy for looking out for me on the sign up! 5 star recommended.

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★ 4

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★ 1

Gym is fine, but parking here is a pita, and has been for years. It's like the property owners don't want 24 hour fitness users to have any priority in parking, even though, as far as I have seen over years, they are the only business in this whole complex that even has customers.

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★ 3

I couldn't find free parking at this location.

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★ 2

The gym has been a pleasant experience, however, the parking is literally garbage. Every time I try to go to the gym it’s too busy in the neighborhood or the structure is packed.

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★ 5

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★ 3

As some others have said, the staff is friendly. I go to this location 2-3xs a week for convenience only. The ellipticals and other machines are often broken or need reset, and you’re bombarded with the smell of toilet every time you walk in.

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★ 1

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★ 5

Aries provided excellent customer service. He is very helpful.

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★ 5

Great sauna and Jacuzzi

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★ 1

I went there yesterday and I paid $25.00 for 3 day pass. Never seen such a dirty place, the male changing room was dirty
everywhere with paper, cottonbud, and dirty tissue on the floor and in the shower. People used the steam room wearing trainers of which were worn from outside. The pool was so dirty too. Such a disappointment for a place like that here in LA. I felt I waste $25.00 . The level of hygiene is below zero.

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★ 5

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★ 3

Men’s locker room always stinks here

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★ 1

Don't bother with this gym if you have a car! See photo for a sample of how your credit card statement will look for using the "free" parking even after you adjust your work schedule to accommodate this nonsense.

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★ 1

They failed to post any sort of notification that they would be closed for fire suppression testing on 8/24. This lack of communication is disappointing.

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★ 5

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★ 5

Yo! This is my gym. I like it but I’d appreciate it if you don’t come here when I’m working out. Thank you 🙏

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★ 5

Meets expectations. Very friendly staff. Morning and evening regulars tend to be cordial which is nice. Plenty of squat racks and I enjoy the two floor layout since it reduces the feeling of congestion during peak hours. Definitely my preferred club in Long Beach.

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★ 1

This location has turned into a dump. I think they fired the general manager Teresa and it has gone downhill!

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★ 5

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★ 1

This is a nice club, quite a bit cleaner than many I've been to, but my suspicion is because people aren't using it because of the parking fiasco which is inconvenient to the point of absurdity, and I'm bummed this is my new home club.
I get to go the gym so rarely, I don't want to be stressing about where to park, at what time, and what day, only to go through a rat maze to get inside, then be on a time limit and end up paying to park! I finally have time to use the membership I paid for, I want to work out, have a sauna, swim and shower at MY LEISURE.
Instead have to rush through the rat maze, rush through my workout, dash out dripping wet, hoping I didn't make a mistake and get ticketed or towed and still end up paying.
Pretty hard to get motivated for THAT.
I know they're working on a solution but in the meantime I feel ripped off and regret purchasing a membership that has been effectively useless.

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★ 5

This gym was awesome! The customer service started as soon as i walked in the door. I was Greeted by Eddie and Jamie who were more than willing to help. I am visiting from Big Bear and there is not doubt next time i come down I will be coming back!

Thanks guys 🤙🏼
great experience!

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★ 5

All staff members are very professional and courteous. They will answer any questions and concerns. They have been very helpful during the time I've visited. Thank you

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★ 4

Lots of room, pool and lockers are cleaner than they have been in the past, which is good.
Still suffers from people sitting on machines playing on their phone and not working out. People take multiple sets of weights then walking away and leaving and not putting them away. Couple making out like its date night. I hear this is just typical these days.
Big thing is people setting up stands for videos. One went into locker room buy had his phone set up in front of mirror videoing himself.
Taking videos in locker rooms I believe is not legal I think, but its not enforced.
Other than that its a good gym.

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★ 5

This review is long overdue. The team members have always been friendly and very welcoming. For a place that only closes like three to four times a year, it is kept pretty clean. I don't understand the complaints about this location being dirty. It rarely closes. The amount of foot traffic this place has, it's kept as clean as it can . Go to other gyms in the area. They are not as clean and are not open 24 hours.

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★ 2

Why in the fresh hell does it always smell like a dead rat clogged a porta potty??

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★ 1

I had to pay for parking on a holiday and not even the front desk told us about it the front desk was not helpful. Not even the wtc security couldn't let it slide I will be canceling my membership at 24 hour it's unacceptable that I'm paying over 40 a month and have to deal with all this totally not worth it

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★ 4

Very new clean equipment, not so busy at 7pm Tuesday evening. Parking is a bit limited. Medium sized 24 hour compared to the others. Locker room are back up the stairs and to the left, kind of hidden compared to others. Nice gym

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★ 5

Pleasant and helpful staff. Great equipments

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★ 5

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★ 1

Like 8 months after cancelling my membership they debited my credit card for a year renewal.

I only noticed weeks later...was unable to contact a manager for a week and a half by phone ( I don't live locally anymore) but when I finally got her they immediately refunded me without question. So that's nice...but its kind of suspicious...like they just fish for people not watching their bank accounts and try for some renewals.

Was wildly unclean, they promised me they just hired some new cleaners and gave me a membership I could opt out of for a month if it didn't get better. It got slightly cleaner but the sheer amount of traffic just means it's pretty consistently gross unless they keep cleaning around the clock. It was worth it when I worked in the building and got a discount and could pop in on my lunch break but otherwise I'd steer very clear.

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★ 5

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★ 5

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★ 5

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★ 1

Worst gym ever! Sauna always closed and steam room doesn’t have any steam what’s on ever…no parking

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★ 5

No complaints at all….friendly staff, great selection of weights/machines in a spacious gym area. Nice having cardio on an entirely different level…..door wasn’t right on the sauna today/they immediately fixed it. Maintenance man was on it and they’re cleaning every time I’m there; they’re friendly too. Appreciate it.

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★ 2

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★ 1

it’s a shame about the new parking situation. I had finally gotten used to parking at the courthouse until this morning I find out validation does not work there on the weekends. what a mess… lakewood it is

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★ 1

The gym is not as clean as it used to be.

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★ 4

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★ 5

Big gym great staff clean

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★ 5

👌

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★ 5

I have had a pretty good experience with the actual gym and all its members there but this review is mainly for J. Mitchell. He was my personal trainer for a few months and I really enjoyed my time with him. He listened to my needs and helped me learn proper form for exercises I thought I was already doing correctly. He helped me work through my pain and pushed me past my limits which was just what I needed because my biggest struggle was my motivation! If you’re looking for someone to help you on your fitness journey- he is your man!

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★ 1

👎

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★ 5

Been going to downtown Long Beach 24 for 3 years now and gotta say it’s one of my favorite gyms. Shoutout to my trainer J Mitchell for always being a stand up guy. His presence always motivates me to go harder!💪🏾

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★ 4

Loved this facility! Place was always clean and friendly. J Mitchel was a great personal trainer, knowledgeable and dedicated to his craft. Highly recommend him and the facility.

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★ 5

I loved working with J. Mitchell. He taught so much about fitness. I am now super confident to show up at the gym because of him. Make sure you book with him if you want a bomb personal trainer.

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★ 5

J.Mitchell is the best trainer at 24hr DTLB. He’s patient and has taught me a lot in my fitness journey. Book with him if you want to start your fitness journey.

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★ 5

This review and those 5 stars are strictly for and about my wonderful experience with my trainer J. Mitchell. I was completely new to the world of working out at the gym and because of that decided I needed expert guidance as I started my journey. I’m beyond grateful I was paired with J. He is very knowledgeable and an expert at formulating just the right workouts and meal plans to ensure my body was building strength at its optimal level. I’m strong, healthier and have more energy than I’ve had in years thanks to my trainer J. Mitchell. Feeling safe and supported was also a big concern for me and J. helped give me the confidence I needed to succeed at meeting my health goals. Whether you’re just starting out or have been training for years, J. Mitchell is a fantastic trainer to help you build to and maintain your top fitness potential! Highly recommended

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★ 5

Jay Mitchell is an exceptional personal trainer who goes above and beyond to help individuals achieve their fitness goals. I did the trial session with Jay and he sent me in the right direction in regards to what I should do and provided a great overall layout of what it takes for me to get to the next level. He always keeps it professional and I know I can always rely on him for any questions I may have in regards to fitness. Would highly recommend him to anyone looking for a personal trainer.

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★ 4

Finally had it in budget to try the personal training and was pleasantly satisfied with my trainer. JMitchell was very straightforward about his approach to training, about the importance of diet and most importantly how my results were contingent of the work i was willing to put in. The gym overall has its issues but overall it serves its purpose. The parking situation is basura so that’s the main reason i gave 4 stars.
Training: 5
Machines: 5
Staff:5
Cleanliness:4
Parking:4

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★ 5

I've been working with my trainer, Jay Mitchell, for about a year now, and he's been great. Great knowledge of exercise and diet.

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★ 5

Great gym, great location, AWESOME staff. Trainer J. Mitchell has been extremely helpful in getting me to my fitness goals. He is professional, attentive, and has a created a routine and nutrition plan that is specifically tailored to my needs. I have been very pleased with the gym and Jay as a trainer.

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★ 5

I love this gym and the vibe and especially Trainer Jay Mitchell.
After 25+ years in the fitness industry myself as an international strength coach, I instinctively watch trainers in every gym I go to just as an observer and Jay is one of the best I’ve seen!
Worth every penny!
Big love everyone and even bigger Gainz!

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★ 5

I've been going to this gym since it opened. It's been a great place for a workout and run by a terrific management team. I especially appreciate the work put in by trainer, J. Mitchell. If you're looking for a well-qualified and knowledgeable personal trainer who will help you reach your goals, Jay is the one to ask for. Both the club and Jay are highly recommended!

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★ 5

I have nothing but praise for J. Mitchel as a trainer and a person. He helped me work with my daughter to not only build her body but also her self confidence. Five Stars!!!!

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★ 5

I have been working out here just over a year. Right after joining I signed up with my personal trainer J. Mitchell. When I joined I was lethargic and not in the right space mentally or physically. With J's coaching I have been able to turn my life around and now regularly go to the gym(3-6 times a week) and I've been working on diet as a means to get back to where I want to be. I credit my experience to J and his leadership to get me here.

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★ 5

My trainer J. Mitchell was excellent. I went in for a training day event and he was very helpful with guiding me towards my fitness goals. His advice and expertise have helped me, as I work towards improving my body and health. He's always willing to assist. I appreciate his help and this location.

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★ 5

Friendly and welcoming staff. J. Mitchell is an excellent trainer and has help me reach my goals with staying fit. He’s amazing and consistent.

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★ 5

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★ 5

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★ 5

I have to admit I was worried I made a mistake joining this gym after reading the bad reviews. I just moved to LB from NJ and wanted a neighborhood gym with all the amenities 24 hr fitness has, and today was my first visit. I was greeted with a big smile by the front desk attendant, she had energetic energy for 5am on a Saturday, loved it! The gym was super clean, woman’s locker room, bathroom stalls, exercise studio, everything I saw was super clean. Needless to say I am relieved to have found a clean gym!

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★ 1

I wish i could cancel my yearly membership. No longer able to park near the gym. It’s a 5 min walk from the courthouse now. They must not care or consider female patrons and their safety in the evening or at night. I hate this is my home gym

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★ 1

Literally can’t find a way into this gym. No signs, entire gate blocked off, no human being on the phone when you call. Impossible to access.

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★ 4

I will take back my previous review. The distance is like 4 minutes to the gym from the courthouse parking lot and 5 minutes to go around the building back to the parking lot. You go into the parking lot and scan the QR code, and the front desk at 24 hour will validate it. I do not think there is a time limit, which is great. You do not have to pay as long as you scan the bar code going into the parking lot. Just show up 10 minutes earlier than you do to walk to and from the parking lot and you'll be good.

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★ 5

Great place late nights nobody around with there loud music or them teenagers goofing around in the pool

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★ 1

I Was About To Workout At This Gym For The First Time, All The Way From South La, I Had A Horrible Experience There. When I Was Putting My Fanny Pack In The Locker, Some Guy Snuck A Female Into The Men’s Locker Room While Everyone Was Getting Dressed & Got Away With It.
The Worst Part Was When I Was About To Start Off My 1st Workout, I Was Bringing The Dumbbells To The Flat Bench Area To Do Single Arm DB Rows, Some Random Muscular Guy With The Curly Afro Hair & Tank Top Kicked The Dumbbells Off The Floor & Told Me Back Off & Get Out The Way. I Never Knew He Was Still Using It That Time Because It Looked Like Nobody Was Using It.
Things Escalated Very Badly Between Me & The Muscular Guy, But I Stood My Ground & Let The Man Know He Ain’t Fenna Bully Me In The Gym & I Ended Up Putting Him In His Place.
I Told The Front Desk About The Situation About The Gym & They Told Me They Will Let The General Manager Know About It Right Away.

But Other Than That, I Ain’t Never Coming Back To The 24hr Fitness Long Beach Location, This Should Be A Place Where People Feel Safe & Comfortable For People To Workout, Not To Feel Bullied & Uncomfortable.

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★ 1

This place is filthy. Health, safety and hygiene are in danger from germs in this facility. The restrooms are infested with germs and filthy conditions, such as corrosion on pipes and plate coverings behind the toilets, gooey substances around the toilet seats, in the sinks, around the faucets. There’s visible evidence of contamination and rust streaking on the surfaces. Brown layers of rust streaking within the sink’s supposedly “stainless steel “ surface. I’m not sure if anyone cares about “germs” and health and sanitation issues for the members in this environment.

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★ 5

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★ 2

I had zero issues with this gym. It was my during lunch workout gym. I would go to this gym around 1pm everyday I work around the corner. With the new parking situation I had to cancel my membership because now their designated parking is all the way around the block doesn’t take 3 mins like they claimed to park and walk to the gym. Inconvenience!!!! Specially to those who have limited time to go to the gym…. It was a bit dirty gym . Goodbye 24….

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★ 1

Unless you live within walking distance of the downtown Long Beach Location, it’s useless gym as there’s no parking. Street parking in downtown Long Beach is aggravating, definitely not what I want going to the gym.

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★ 1

Parking lot permanently closed.

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★ 1

Uno de los gyms más sucios que he visto en mi vida. El equipo súper deteriorado . No hacen mantenimiento . Los baños súper asquerosos. Y por último ya no hay estacionamiento hasta después de las 7 pm . Está equivocado el nombre de 24 hrs fitness

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★ 1

DO NOT SIGN UP FOR THIS GYM. It smells, the locker rooms are gross and the parking situation is now totally stupid! So disappointed in my new 24 membership.

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★ 1

I spoke to the manager about the German Cockroach 🪳🪳🪳🪳 I saw a few weeks ago. She said she would work on the issue. This week I saw another roach in the men's locker room. If you are bringing your bags to the gym BEWARE!!!

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★ 1

DIRTY‼️‼️‼️‼️ I was about to renew my membership, but the place was filthy!!!!!!!! I am disappointed because I thought I found a good one. I can’t even describe how dirty it was. Smelled like pee throughout the entire facility. Like are people walking through just peeing everywhere???
Pool had stuff in it, steam room had filth on top of filth. Shower had whole locks of hair in it. Got in the hot tub. Big cloud of brown dirt floated by. I’m just so skeezed out right now. Grossssss.
And just about every 24hr near me is dirty like this.

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★ 2

The problem I have with this gym. Is people take the equipment mostly the freeweights . Nobody in the staff re- racks the weight . They are left everywhere.

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★ 3

Don't put personal bags in the combination gym lockers on the first floor they have German Cockroachs 🪳🪳🪳🪳🪳🪳🪳. Update haven't seen any critters lately.

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★ 1

I have mentioned this to many employees and manager, and nothing is ever done. The cleanliness of the facility is missing, it is rarely ever clean. The bad smell in the locker rooms is horrible as well. There's other gyms that have the same amount of traffic but they are not this bad. I can rethink my stars in a couple of months if it gets better.

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★ 3

Just wanted to try out a new gym see if the grass is greener on the other side. The lady on the counter I believe her name was Debbie I appreciate people like that friendly and welcoming specially when you just walk into a new venue so that was good. Now for the guy at the front desk that gave me the death stare, it's a weight lifting exercise place it's not intimidating it's annoying be professional. Now for the gym I noticed right off the bat how dirty this place is. Trash is just laying around it's like I'm training on the street you really gotta do better then that. I be ashamed to run a club like that. See for yourself. Now as in amenities I saw big pool and there is also a cardio bike area which I didn't use. As for the equipment pretty basic I think it's a super sport. Yes you have the athletic drill green area and some machines but again nothing that really impressed.

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★ 1

I don’t know what happened with this gym but it’s quite possibly the worst I’ve experienced. Prior to Covid…nice, well maintained, CLEAN. Now…it is ridiculously packed. Hard to find an open machine. Dirty. The members don’t help as very few even attempt to put weights back in the proper place thus finding the right weight takes forever. Been going here for almost 5 years and just canceled my membership.

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★ 5

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★ 5

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★ 1

It gets busy here pretty quick. No machines available.

Source: Google