24 Hour Fitness

Pleasanton, 4770 Willow Rd, Pleasanton, CA 94588 | ★ 3.8 (752 Review)

📞 +1 925-463-1515

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About the Club

Discover clean, friendly gyms and motivating fitness classes at 24 Hour Fitness. With thousands of square feet of premium strength and cardio equipment, turf zones, lap pools, personal training and more, our gyms are an ideal workout spot to recharge your body and mind. Come visit the gym and add a lift your day.

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Reviews

Bk Thirumalai

★ 5

New account - January registered me like a breeze. Samantha was equally great. Well trained, courteous, pleasant and efficient staff I have experienced in a long time

Source: Google

Aaliyah Trotter

★ 5

Not only was it super nice and clean at this location, the staff were also very sweet and welcoming — especially, January!! It was my first time at this location and will definitely be back.

Source: Google

jessica lei d

★ 3

good selection of machines, both for weights and cardio. but it’s so dirtyyy here 😩 the thick layers of dust imply they haven’t vacuumed or dusted in a very very long time. the treadmills are gross too with all the dried sweat drops and crud buildup. older smaller 24s have better upkeep than this place.

Source: Google

Sam Li

★ 5

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J M

★ 1

I showed up to the Pleasanton 24 Hour Fitness for the 6:00 AM opening, and it’s now 6:56 AM with still no employee in sight to open the doors. This isn’t the first time the gym has been unreliable, but today really sealed it. A gym that advertises early hours needs to actually honor them. 24 Hour Fitness has gone downhill, and it’s incredibly frustrating to waste time waiting outside when the staff simply doesn’t show up. Very disappointing.

Source: Google

Isaac He

★ 5

January goated

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pedro singh

★ 5

Brilliant service

Source: Google

HAN XIAO

★ 5

I just changed my member plan to Black Friday deal today! Thanks January that she helps me out with the membership process and helping me save a lot of money!

Source: Google

Anuteja Mallampati

★ 5

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Daniel E. Morales Sikahall (Danny Salamanca)

★ 4

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Wilson Young

★ 4

The equipments are updated and there are plenty of them avaliable for us

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Karen Hii

★ 5

Edit:
They have fixed the shower issue, mostly. Thank you for your attention! I have been to their classes, good vibe! The gym area is always busy. Love the outdoor jacuzzi.

Source: Google

Vamashi Gajjala

★ 5

Good gym great customer service

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Kathy Chan

★ 3

Women's locker room: no soap in shower wall dispensers. No toilet paper in over half the stallls. Floors under 1/4" water throughout with no one coming through to mop. No hair dryers. The swimsuit spinner is not working and according to the other ladies it's been not working for a long time. Some light fixtures are out. It is 2:45 forever because the battery is dead on the wall clock.

Source: Google

Murali M Talchuru

★ 5

Sam and January are amazing and provided great onboarding experience

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Alvin Tiu

★ 5

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Fahim Haidari

★ 1

Don’t drink the water here, the water is very bad I got sick, my kidneys were really hurting… Don’t consume the water please!!!!

Source: Google

James harris

★ 5

January is the best ever ! Great customer service and saved me a bunch of money on my membership.

Source: Google

Narendra Kumara

★ 5

January was nice and great help..

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Papa corleone

★ 5

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K. ROBINSON

★ 2

Nothing ever works all at same time in the water area. Is there a manager yet.

Source: Google

Caitlin Alexis

★ 5

Gym is very clean, and the staff is very friendly. January, especially at the front desk goes out of her way to make sure the members are being taken care of!

Source: Google

tony Garcia

★ 5

Awesome service

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Dennis Jimenez

★ 1

Equipment is outdated worn out. Gym has gone down hill since my last visit

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Isaiah Martin

★ 5

January is an excellent staff member and a great asset to the club !

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Steve Ethier

★ 5

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Hiphopper 247

★ 5

January and Cesar are above and beyond deserve a raise. Gave me a basketball to finish my workout. And my key fob on my escooter failed. They helped me with an emergency screwdriver kit they had. It worked out great it helped fix my key fob and I was off to make it home. Thanks again guys. Appreciate it. 24 hour fitness in Dublin rocks!

Source: Google

A Aneja

★ 5

January is awesome and very welcoming to the gym! She has positive energy and great with clients!!

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Quest Smith

★ 5

Really good service and great team!

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Equity Lse

★ 1

Very poor maintenance. Over half the men’s showers are broken and no one cares. Also the place stinks like crazy. Stay away if possible

Source: Google

Guillermo Castro

★ 5

The staff is incredible and awesome. Especially Samantha

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Anne McDowell

★ 3

Is time to update equipment and add more classes

Source: Google

3b.NL2 Amaro flores Jonathan david

★ 5

Very good service, the gym is totally clean.

Source: Google

Sal Gomez

★ 5

Matt was very helpful

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Rubeena Singh

★ 5

Gavin and January are the god and goddess of fitness as far as I am concerned. I have been a member of many gyms and I must say that this gym is very encouraging, supportive and comforting which feels like home. Both are great role models! I am so happy with 24 Hour Pleasanton!

Source: Google

Dirk Peloquin

★ 5

January is always genuinely friendly and greets me each time I enter the gym.

Source: Google

christy jensen

★ 5

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Deepak Kallakuri

★ 2

Many of the machines are broken and dirty. Please fix them. The ellipticals, leg workout machines etc are not in working condition. Restrooms are broken as well.

Zander at front desk is one of the bright spots at this location. She is customer oriented and lent me a hand in adjusting the weights on the bar.

Source: Google

Andre Hanna

★ 5

Good staff, great people

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Alma Susana

★ 5

Great time here at 24 hrs fitness pleasenton!
January and Gavin are a great team!♡♡
Jay is my trainer and he's a wonderful one!!♡

Source: Google

Tonyia Morales

★ 5

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Chase Richards

★ 5

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Erik DeFranco

★ 5

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Paula Herring

★ 1

24 hour fitness….. not open.. 24 hours???

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Danielle Hawes

★ 5

Clean gym, staff is amazing!!

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Melvin T

★ 1

Great awesome spectacular friendly atmosphere and service with January steward and Salina

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Tameem Tutakhil

★ 5

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Ji Kim

★ 2

I’ve been a member of 24 hour fitness for over 10 years
The positive: it’s nearby
The negative:
Showers are broken all the time, toilets are broken all the time, the restrooms are out of service all the time, the machines are broken or malfunctioning all the time, the gym closes early, the prices keeps going up every year yet all the issues keep rising as well.
I have photos of all this but people might really get scared away if they saw all this

Source: Google

Sam Wu

★ 5

January was very helpful today!

Source: Google

Anup Dahal

★ 5

Really clean place. Matt provided a tour prior to signing up and showed all the available options prior to registration.

Source: Google

Damari Cual

★ 5

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Kaiel Barcellos

★ 5

Samantha and January and the best employees you guys have!! Never let them go!! I’ve never had a more personable and friendly experience and I’ve never laughed so much while filling out a membership!! 5 STARS!!

Source: Google

Julian Carter

★ 5

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Fan Hu

★ 5

zakera is very nice and patient。

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Tom Rhoades

★ 2

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Alvin Wong

★ 5

Matt is very friendly and super friendly.

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Allison Kelley

★ 5

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Aaron Fitzpatrick

★ 1

Easily the worst maintained gym I have been too. Only positive thing about it is location. If a Citysport or Calfitness were near me I would pay more to go to those as they are at minimum clean. This facility machines broke everyday, for weeks sometimes, sauna is disgustingly dirty every time you go no matter what time which tells me nobody cleans it. Very disappointed.

Source: Google

Matt Ignacio

★ 5

January was amazing and the best!!!

Source: Google

Betty

★ 5

January is amazing with customer service.

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David Torres

★ 5

All the employees are fantastic

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Jacky Pak

★ 5

One of the dirtiest place I ever seen

Source: Google

Kyle

★ 5

Samantha was very kind and sweet. 5 stars ⭐️

Source: Google

Sixty Cargo

★ 5

Ive had so much help since I first came here I enjoyed it nice area lots of space and great machines love the service too

Source: Google

Arturo M,

★ 1

I do not recommend it, the sauna is very dirty and is never cleaned.

Source: Google

Johnny Nguyen

★ 1

Edit 2: It rained today and the gym closed due to flooding, wasting every patron's time that came. If only the band-aid solution of using buckets to catch water during the spring rain a few months ago could have clued in management that this, along with a myriad of other issues, needed to be fixed. This place is in desperate need of an overhaul and better management.

Edit:
After almost two years at this gym, it's fair to say that cleanliness is a huge issue, along with maintenance of equipment and machines. My needs for the gym remain the same per the original review. However, cable machines tend to take turns being repaired for who knows how long, and the pins used to adjust weights can be misplaced as they're not tied in, or visually unsafe to use. Sometimes, a carabiner can be misplaced so new attachments can't be used. Adjusting the height seems to be hacky with no regard to safety or compliance.

As for cleanliness, the men's bathrooms have never had a neutral smell, soap dispensers have all been empty on at least one occasion, or a clogged sink was filled murky brown water. Half the air dryers work and the faucet sensors can stop working seconds at a time. It's a frustrating experience.

There's a TV that's been malfunctioning for a couple months now.

There are ants crawling at the end of the dumbbell rack near the emergency exit. They crawled into my gym bag before I noticed.

An employee has taken weights off my bench press rack without asking. What is common courtesy?

I could go on and on with issues I find at this gym.

My contract is almost up and I'm going to research and switch to a better gym, or begin checking out the Livermore location. I wish there were better franchise options in Pleasanton. I'd heavily recommend taking a tour and checking out everything with scrutiny.

Original review:

This gym is pretty decent. Equipment is old but they have 8 squat racks (6 platformed) and three benches for pressing.

Dumbbell area is okay, usually a mess and disorganized weights and I've noticed that compared to other gyms (24h Fitness and others) a non-insignificant amount of patrons don't rerack their weights. Literally staring at two benches right now with weights on them and no users.

Overall the gym suits my needs for weight training

Source: Google

shark3920

★ 5

Source: Google

LUN WANG (Alan.wang)

★ 5

Great place,very helpful.

Source: Google

Avneh Bhatia

★ 5

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Omar Chavez

★ 5

Great gym.

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Nick Pipes

★ 5

Staff was very helpful and professional.

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Vitali Eimers

★ 5

Great service

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Mina Nugent

★ 5

January and Chris were awesome

Source: Google

Ysabella Pena

★ 5

Huge shoutout to Chris M. for making my gym sign-up so easy! He was super nice, explained everything to where I could understand what I was getting myself into, and made sure I got the exact plan to fit my needs. If you’re thinking about joining 24 Pleasanton, definitely ask for Chris — he’ll take great care of you!!

Source: Google

Hemlata Kumari

★ 5

January did her work honestly and she was quick .

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Satvik Panchal

★ 5

january was great giving a tour of the facility!

Source: Google

juliana arias escobar

★ 5

Good service, but you need fixing the machines

Source: Google

Simon Bhavilai

★ 1

This place is always in state of disrepair. Deferred maintenance. The men’s bathroom always has 2 to 3 sinks that just don’t work. There are three toilet stalls, two of which are not operable. I don’t understand how hard it is to get a maintenance team to fix things up.

Source: Google

Hemant Joshi

★ 5

Welcome at reception by January starts the workout routine. In general good facility

Source: Google

Ryan ODonoghue

★ 5

Came in with buddy pass, left with a sore everything and a yearly membership. January was super helpful and made signing up a breeze!!

Source: Google

Joseph Quinley

★ 5

Easy signing up with Gavin

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Jordan Pena

★ 5

I love coming to 24 Hour Fitness! The gym is always clean, the equipment is in great shape, and the energy is super motivating. Samantha and Matt are amazing they’re always friendly, helpful, and make everyone feel welcome. The whole staff creates such a positive environment that makes working out something I actually look forward to. Highly recommend!

Source: Google

Clement Lam

★ 5

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Ing Chiu

★ 5

Samantha and Zakera are awesome and very helpful

Source: Google

Rj Siebe

★ 5

Samantha and zakera are absolute champions up front. Such good sales and such kind people!

Source: Google

Stephen Sugay

★ 3

I’ve been a member for several years (since the mid-nineties). I love going to the Pleasanton location. The customer service is great, and I’m able to do everything I’d like to do.

suggestions: it would be great if perhaps they can update and maybe upgrade some of their equipment (for instance, the cardio machines seem to break down quite often; their equipment probably needs updating and better maintenance too). One more thing—I think ther restrooms might need better care too.

Outside that, I love the community, the service is great, and I’m a happy member.
Stay healthy and fit friends.

Source: Google

Aristotle antoine

★ 5

At first it was complicated, however, January made very easy to sign up.
Thank you January!!!
Your the best👍

Source: Google

Omar Sodki

★ 5

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Rebecca Dorsett

★ 5

Great experience with January! Thanks!

Source: Google

Halima Jubert

★ 5

The environment at this gym is very friendly and pleasant. January is so kind and knowledgeable and helped me navigate the gym as a first timer. I highly recommend opening up a membership here and asking January to help you!

Source: Google

Ayda Kalantari

★ 5

Amazing people at the front desk. Come here if you want to start your day off right!

Source: Google

Saurabh Kulkarni

★ 5

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Jah Street

★ 5

I enjoy visiting the various gyms and the personel hospitality. I feel like I'm at a vacation spa when I'm working out.

Source: Google

dan lopez

★ 5

January helped me so much! I renewed my membership for a year and she was so awesome and friendly!

Source: Google

George Roca

★ 5

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harold hanhy

★ 5

Rodney the cleaner does a fantastic job, and is very personable. We appreciate his good work.

Source: Google

Pamela Hancock

★ 5

Im doing dance classes here now monday zumba 9am then silver sneakers 10am wed 530pm zumba and Saturday silver sneakers at 10am then zumba at 11am join us for group excersize...lmk what you want to do dont be shy stop by and say hello I hope to see you there!! Check out the new hours.

Source: Google

Aria Fekri

★ 5

Gavin was great!

Source: Google

Bobby Furr

★ 1

Horrible gym, disgusting, bad service. Tired to get a pass they require my ID phone number email and all banking information my credit card address zip code and still not enough to work out 1 time. I left without getting in seems shady also

Source: Google

Subhi

★ 5

January is the sweetest and helped me get set up!!!

Source: Google

Makenna Meyers

★ 5

Amazing customer service from January and Gavin at 24 hour fitness in Pleasanton! They helped me get my son’s membership back up and running, it was a great deal and they were extremely helpful! Top-notch customer service felt very welcome from the moment I walked in the door🫶🏼

Source: Google

H K

★ 5

January was very helpful,she helped us to look around

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Surjit Brar

★ 5

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Eric Gonzalez

★ 5

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Precious Montgomery

★ 5

Best place to work out everrrr

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Zeus Plays

★ 5

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Sonia Seth

★ 5

I had a really informative connect with Matt, Gavin and January. Signed up. Let’s begin the journey.

Source: Google

Ryan Cooke

★ 5

I love the gym. The people are great! The equipment needs some attention. General upkeep could use some love as well.

Source: Google

Sarat Bhatraju

★ 5

January and matt are awesome and they helped me very much

Source: Google

Li Zhao

★ 5

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Tran Dorthy

★ 1

Joined this month. Almost half the machines are broken in some way, some have warnings while others don’t. The bathrooms are filthy and have no toilet paper. Everything looks like it hasn’t been cleaned in ages. Elevators are broken. All the bathrooms on the top floor are broken. Just an all around mess for the money we pay.

Source: Google

Bobbi Lassalle

★ 2

Went in to workout because I was thinking of upgrading to Super sport but decided I should try it out before upgrading so I bought a 3 day super sport pass for $30. Good thing I didnt upgrade because this place was filthy and a lot of machines are broken. The locker room was very dusty. The bathroom stalls were disgusting with a toilet water pond around almost each toilet mixed with toilet paper, too. The sinks were very dirty with dirt and soap scum. Then I would say almost 25% of the treadmills had out of order signs or the console was completely missing. Then some strength training machines were also out of order. Why would I workout here if I can do a complete workout.. I was disappointed and thought pleasanton would be better.

Source: Google

Jose Garcia

★ 1

Terrible hygiene cleanliness across the gym, restrooms never work or are never clean

Source: Google

Pavi Panaman

★ 5

January, the sales and service manager was very helpful in setting up custom coaching sessions for us.

Source: Google

Duke Cho

★ 5

January was so nice and perfect.

Source: Google

Paul Read

★ 2

I used to frequent the Pleasanton 24 Hour Fitness 2.5 years ago and my rating would have been a 5. I went out of the area for work and rejoined the club in February. I have noticed a serious degradation in the upkeep of the facility. Most clocks have the wrong time, the swimsuit spinning machine in the men’s locker room has been broken since February. The hot tub was out of order for 2+ months and when it was repaired, it now shoots bubbles instead of jets. On a good note, the front desk staff are attentive and considerate but whoever is responsible for general upkeep is missing in action.

Source: Google

Tuguldur Milkey

★ 1

“Someone stole my personal items, and when I asked to see the camera footage—which could easily identify the thief—they told me, ‘Oh, we need to talk to your insurance company.’ Like, seriously? Just show me the footage, or at least have the employees check it and find the thief. If they’re so worried about privacy, what about the fact that people keep losing their stuff to thieves? I don’t see any real safety or privacy here. The thieves get away with everything, and the employees don’t care because it’s not their personal belongings being stolen.
I know plenty of other people who’ve had the same experience—phones, shoes, basketballs stolen—and all they were told was, ‘We’ll get back to you,’ and they never hear anything again. At this point, I honestly doubt the cameras even work properly.”

Still No Response From the 24 hr fitness itself and its team members.

Source: Google

Susan Goff

★ 2

CROWDED, managed to get a decent workout, but had to switch up what I planned to do. Just eeh

Source: Google

Dominic Boneno

★ 3

The gym is adequate, but the parking lot design is unacceptable. There aren’t enough spaces, and the layout is poorly thought out. The engineer responsible should seriously reconsider their profession.

Source: Google

Subhan Sunbh

★ 5

I was added as a buddy today. January helped me out she’s great!

Source: Google

Elijah

★ 5

January helped me sign up kept it simple facility was clean overall good experience

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Nelson

★ 5

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Steven Gruczelak

★ 1

I love this gym, and the staff is great. However, I have one major complaint: there is a lot of equipment that is out of order, and there doesn't seem to be any indication that it will be fixed anytime soon. As a 24-Hour Fitness member, I would appreciate seeing a more visible effort to repair the equipment. Thank you.

Source: Google

koara namakemono

★ 1

PLEASE AVOID THIS GYM AT ALL COSTS. Dirty facilities (as I am writing this I am literally sick with COVID-19, caught from this gym), UNAVOIDABLE hidden fees, half the machines are broken and unusable (across ALL gyms I've been to), facilities are broken (elevators, sanitization stations, bathrooms). Companies like this should be criminal. DO NOT BUY A MEMBERSHIP HERE. IT IS NOT WORTH IT, NO MATTER WHAT.

Source: Google

Malyssa Perez

★ 5

January is the best!! Super helpful 🫶🏼🫶🏼

Source: Google

Kaylee Z

★ 5

Very good service !

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Tanay Rai

★ 1

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Bharat Kumar

★ 4

Anthony and January are really helpful. I am able to get all the information.

Source: Google

Ricky Bhatia

★ 2

Dirty facilities, equipment is always broken and never tended to.

Source: Google

52chuckwagon

★ 2

This gym is going down hill.
Equipment is getting run down.
Very miner repairs are not being done .people don’t put back equipment.
Parking lot is always a mess . 2 people live in their cars in the lot. All the landscaping at entrance was been removed .
Some was living in the trash area on mattresses that have been there for months.
The place is a pigpen.
I’ve reported what I see .
I’m being move to jain Fitness 19 got half the cost .

Source: Google

Ky Woollum

★ 1

Damn this place got GHETTO. Like truly broken and dirtier than ever. Not even the water machines work and if they do they are cloudy.

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Hamideh Khayat

★ 5

Pamala was awesome instructor

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Supraja Narayanan

★ 5

January and the front desk team were SIMPLY AMAZING, It was a breeze to go through the registration and we can’t wait to start working out soon - Supraja

Source: Google

Louis D

★ 5

January is The Greatest. She made signing up for the Gym, FUN.
Thank you January.

Source: Google

Igor Djuric

★ 2

The gym itself is ok but the bathrooms are absolutely disgusting and always out of order. They're full of dripping water, paper and trash. One if the bathrooms has a clogged sink with dirty black water. Its totally unsanitary. What are we paying the membership for when you dont have basic amenities working?

Source: Google

David Menza

★ 5

Great customer service . Anthony and Samantha were so nice and professional!!

Source: Google

Kimberly Valencia

★ 5

January is so attentive to the clients, I came in with my 2 Toddlers to sign up and she did a great job in helping me out and also giving the kids something to play. Great attitude and overall a good person. By the way I love this gym!!

Source: Google

Abubakar Khan

★ 5

Source: Google

soehnr

★ 1

I’d encourage anyone with a legacy membership to avoid this gym. It’s not friendly to those who travel and who have legacy memberships. It is not openly advertised in the gym and on Google that it is a super sport. You have to find out from their website what kind of gym it is. Since their mobile is website is not user friendly, it is not conducive for travelers.

I was denied entry when I arrived because it was a super sport. I shared that no where on the gym or on Google that it is a super sport. Instead, they tried to upcharge me with a day pass that was almost a third of my yearly membership or upsell me with a membership that’s more than 3x what I pay. This is disrespectful to those truly loyal members.

Considering the frequency of this occurrence mentioned by the staff as well as how rehearsed they were, I have to assume that the gym as well as corporate knows this is a reoccurring issue. When I inquired the staff about this, they mentioned this happened frequently for at least the last year. Considering a year is plenty of time to change the signs to do right by the members, I have to assume they chose not to openly advertise on Google, Yelp or in person as a way to extract more money from loyal members. This type of predatory practice should change. Either change the signs in person and online to better reflect what kind of gym you have or allow loyal members in to your facility without any uncharged. As long as you have an internal policy governing who comes in and out, you’re hurting future business you can have.

Source: Google

Lebron

★ 5

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Subrata Saha

★ 5

Great support by January S

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Dustin Hodges

★ 5

Samantha, Dari, and chris are the best. My car was on fire with my kids in it and they rescued them. If it wasn’t for them, they’d be dead. They saved them. They’re awesome!!!

Source: Google

Jorey Scott

★ 5

Anthony at the front desk is awesome!! Opened on time and had excellent customer service! The force is strong with this one. 💪

Source: Google

Ann Gushurst

★ 4

Just back from joining with my Silver Sneakers membership. Anthony did a great job walking me through the signup process. The gym is huge. The pool water seems pretty warm for lap swimming, but I need to try it first.

Source: Google

Maverick Bolt

★ 5

Great people, especially my guy Anthony, super friendly environment too

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Harsha Lakshmanan

★ 5

John Colorado is my personal trainer. I have had 3 sessions so far and am amazed at how much he cares about the correct posture and detail on each exercise. He takes time to make sure I get it right and explains why I need to do it that way. His professionalism and attitude are, without question, exemplary. Just a fantastic gentleman who knows how to teach an ol’dog new tricks! Thank you John!!

Samantha at the front desk was super helpful and spent the time to show us around, answering all our questions in detail. Her excellent attitude and obvious competence were very very apparent. Thank you Samantha!!

Source: Google

Sean Hsu

★ 4

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Mikela Goodwin

★ 1

The staff member January S. had a very nasty and disrespectful attitude while assisting us. She was very demanding when telling us to move over so that she can assist others although we were there first. It was very apparent that she was highly annoyed and didn’t want to assist us. Good customer service should be a standard. I’ll never spend money at this location again.

Source: Google

January Steward

★ 5

Simply the best 24 Hour location in the Bay Area.

Source: Google

Amr Nazeer Ahmed

★ 4

Anthony is always welcoming and professional every time I walk into the gym. He greets members with a positive attitude, remembers regulars by name, and is always ready to help with questions or issues. Whether it’s checking in, handling membership concerns, he does it all with genuine care and efficiency. His presence at the front desk sets a great tone for the entire workout experience. Keep up the great work, Anthony!

Source: Google

Gary De George

★ 2

1/3 machines are constantly broken

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Gaurav Gaurav

★ 1

Safety hazard in racquetball rooms where there is no air circulation. Temperature is high. I told Anthony and he ignored and refused to help or have the air circulation on. It’s a big safety risk where players could have stoke. I was having difficulty breathing.

Source: Google

Jorin Parson

★ 5

the staff are very friendly and fun and have carrots and calendar names

Source: Google

Sandeep Khemani

★ 1

A Month Later - Still Waiting for My $260 Refund After Bogus Account Termination!

My membership at the Pleasanton facility was wrongly terminated, along with many others, all thanks to a departing employee. For days, I couldn't even check in! The manager's "solution" was to close my account, refund me, and then immediately recharge me for a new one. I agreed, and they hit my card for roughly $260.

A month later, and after six in-person requests, I still haven't seen a dime of that refund. The customer experience here has been absolutely terrible—a complete lack of care, and frankly, it feels unethical. All I hear is that a "district manager" has been notified, but they won't give me any contact information for this mysterious person. Add to that the "forever broken" equipment, and you've got a seriously unhappy customer. This needs to be resolved now!

To: 24 Hour Fitness (Owner): I have submitted my membership details via the link that you have provided below. And no response ...

Source: Google

Gina Moosayar

★ 5

Anthony was fast and efficient and got straight to the point, which I liked. He gave me a great deal and was able to sign me up over the phone within 5 minutes. Thanks Anthony!

Source: Google

Nathan Jarvis

★ 5

When I was trying to get a membership Antony was a big help and was very patient

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meimei xie

★ 5

Anthony was a very nice and welcoming worker. He was helpful by giving us information about the highschool membership.

Source: Google

Vinay Narsingoju

★ 5

Great value

Source: Google

Keith O'Dell

★ 5

Nalani and January are awesome! Great gym, thanks to them.

Source: Google

Rodolfo Bobadilla

★ 3

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Trinity Basuil

★ 5

The staff here is so nice and super friendly! Thank you Gavin for helping me sign up!

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Tanaya Joshi

★ 5

Anthony was super welcoming and made the whole sign-up process really easy. He took the time to give me a tour as well!

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Stephen Clark

★ 5

January and Dari were amazing. They were super welcoming and sweet.

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Cali

★ 5

Best 24 hour fitness ever.

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R S

★ 5

Sam is super chill, 5 stars all the way

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Lena Liu

★ 5

sammy is a chill girll🥰💁🏻‍♀️

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Lyle Elster

★ 5

Sammy’s chill man👍

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James Krause

★ 1

Their machines are in poor condition, they don’t have very many machines, and they aren’t even a 24 hour gym

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Jason

★ 2

I can't remember the last time I left a negative review, because I don't like to criticize, but I felt a need to provide feedback on this 24 Hour Fitness location. I just joined 24 Hour Fitness and paid for the year membership, since it had a significant discount for an annual commitment. If you are thinking about doing the same, then I suggest you don't just look at reviews online - go and visit the location first. This was my first week at 24 Hour Fitness in Pleasanton. It is a huge facility with a lot of equipment, so I gave it a couple of stars simply for its impressive amount of equipment. However, the equipment is not maintained and everything is dirty. I when at 6:00 a.m. (one hour after they open) and the trash can was already full (see picture), so I'm not sure if they did any cleaning from the day before. I do elliptical machine workouts and I had to try three machines before I found one that worked. Many machines were missing parts, some where completely broken, and all where very dirty. In fact, it looked like the machines had never been thoroughly cleaned, because they had dirt, stains, and a lot of accumulated grime all over them (see pictures). After trying three machines I finally found one that work, but it wobbled the whole time. Fortunately I will be moving to San Ramon next week, so hopefully that location is better maintained than the one in Pleasanton.

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Kanwar Bhasin

★ 3

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Pheap Set

★ 5

I love this gym I live in Hayward but I honestly would rather drive to Pleasanton then to workout at my local 24's. Its much cleaner and the front desk customer service is absolutely amazing. Anthony signed me up and his communication skills are smooth he made me feel really comfortable and I love how he makes the entrance a home feel vibe with his 🪴 plants. Only thing I didn't like was the shower in the women's area doesn't turn off. Save water!

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Cam McNamara

★ 1

80% machine are broken or “fixed” half are just dangerous

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Kashyap Yajnik

★ 5

Pamela was awesome! I love her class!

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Hudson55

★ 5

Staff are very polite and useful. January, Dori, Chris and others. Gaven (GM) is open for feedback and taking actions when machines are broken.

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Rachelle Fleming

★ 5

Great service at the desk with January!

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Julieta Castilla

★ 5

Enrolled in One Pass today. January was very helpful!

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Logan Gazaway

★ 5

Fast and excellent service

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Kareema Woulard

★ 5

Pleasant and welcoming experience . January gave me a tour and signed me up and she was super nice !

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Emma Rathjen

★ 5

January and Gavin were super helpful. 10/10!!!

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Lex Lex

★ 5

January is the absolute best! Please give her a raise!!

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Logan Atchinson

★ 1

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Raj Haravu

★ 5

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Vilma Renderos

★ 3

I really like this gym, there is plenty of equipment to use with out waiting around, there is plenty of space for social distance, but I gave it 3-stars because of cleanliness. The womens bathroom and locker room is in need of cleaning and repair. 3 bathroom stalls are in need of service, the sinks look very unclean. The floors are always dirty. I recently joined so I hadn’t used everything, but today I decided to go in the bike room and it smells very moldy and unpleasant. Also, paper towels seem to always be out around the gym. Staff is very friendly and nice. This rating is purely on cleanliness and maintenance of facility.

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Hae Ryun Lee

★ 5

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Michael Aviles

★ 5

Good service
Friendly and helpful

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Jeri Armstrong

★ 5

Gavin was super helpful! Good looking gym

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Ramiro Flores Sanjuanero

★ 1

I'm a new member and I've never been to such a dirty and disgusting gym. The men's bathrooms are really a breeding ground for infection. I'm surprised that the health department allows places like this to operate without being inspected. At the front desk, there are people just sitting around instead of being productive. They should hire someone else to help with cleaning. The public park restrooms are cleaner compared to this place. I think it’s just a matter of understanding basic cleanliness. The manager should take a cleaning course to manage this place better.
There is a lack of paper towels, some machines are not functioning properly, and don't even get me started on the amount of dust in the weight area. I recommend that if you intend to sign up, don't do it and look for another option.

Source: Google

Kimberly Amely

★ 1

Please clean your restrooms . It’s embarrassing that you are charging $44 and can’t afford to put toilet paper in your bathrooms or a housekeeper. There is urine in the floor for the love of god. Unclog your sinks, add paper towels and take some pride in your facility

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Aric Lal

★ 1

24 hr fitness but open till 10?? Make it make sense???

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Zain Mehdi

★ 5

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Joshua Dickinson

★ 1

This gym is terrible. It is soooo overcrowded. You have to wait for every machine. Even during off hours. The equipment breaks frequently and it takes forever to be fixed. The locker rooms, sauna and steam rooms are not clean. The staff is lazy and apathetic.

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Arvind Ragunathan

★ 5

Very helpful and professional

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Daniel Lim

★ 5

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Al

★ 1

Doors supposed to be open at 5am. Been sitting in my car for an hour and they still haven’t opened the door. Crap gym.

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Logan Wolf

★ 4

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Aditya Jain

★ 5

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Alex Malave

★ 5

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Alan Singleton

★ 5

Great service, especially from Samantha, she helped a lot with our problem that we had and she seems like a very great person

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Jp Edward

★ 5

Samantha was a very good sales person and she helped us out buy our membership

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YT Voidz_Sxpreme

★ 5

Very good service. Samantha is the best

Source: Google