★ 5

Had a fantastic experience signing up for the membership with Lainez. He explained everything in detail and patiently answered all my questions. Really appreciate him and looking forward to starting my health journey.

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★ 5

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★ 5

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★ 5

Has all the equipment i need, open at very convent hours for me since i have a busy schedule. overall great gym!!

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★ 1

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★ 3

I will say the facilitys are relatively clean, the men’s restroom could be nicer kept especially at night but its not as bad as Mountain View’s.

One thing i will say is they need to turn up the pool temperature if its heated, its FREEZING (not literally) and is so hard to get into the pool without feeling like your about to freeze your bits off. That and the steam room has been out of service for a while.

Staff ive met so far have been kind and respectful, its a nice 24 hour in my opinion but they need to turn up thag pool heater and maybe turn off the fans at night or put to low

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★ 5

Rudy was great!!!

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★ 5

The staff are always attentive and welcoming - Rudy is always greeting people with a smile and ready to assist! Overall enjoy coming to this gym and getting a workout in!

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★ 5

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★ 5

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★ 5

Lainez nos atendió con amabilidad muy buena persona

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★ 5

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★ 5

I had an outstanding experience at 24 Hour Fitness thanks to Mr. Lane. He took the time to walk me through all the options, answered every question, and made the sign-up process easy. Truly exceptional customer service!

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★ 1

Just had the exact same experience as Jay Valencia (read that review if you’ve had issues with the 3 day pass). rude boys at the front know the fine print on the 3 day pass is misleading but got smug about it anyways. went to crunch fitness instead and had a great workout at a high quality gym with fantastic equipment. definitely go to crunch instead if you’re reading this.

also there are many generic responses from the club owner on these reviews sharing the contact page to discuss further, but this contact us page goes somewhere to fill out a form so you can then talk to a manager at the local club. i already spoke to a manager and he was rude and unprofessional.

please just teach your staff to be nice and welcoming to people like any decent gym would. the 3 day pass fine print is misleading and if people wasted their time to drive in there, the last thing they need is rude customer service.

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★ 5

Me atendió súper bien

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★ 5

Great!

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★ 5

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★ 5

Rudy was very helpful and went the extra mile with an issue I had with my stuff in the locker room. I really appreciate the assistance in a time of need. This helps let us feel more connected as a community at 24Fitness. Thanks for what you do and bring to 24F, Rudy!

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★ 5

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★ 5

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★ 5

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★ 5

Redwood City is always open I love that

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★ 5

I’ve been coming to this gym for 5 years now. The customer service from the front desk staff to the trainers are always there to welcome you with a warm hello. Rudy, has just joined the team and he has been an added support to the team. He is always there to answer any questions.

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★ 5

Hola Lainez muy buen trabajador excelente trabajo jóvenes como el Nesesitamos atentos cortez

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★ 5

Nice place

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★ 5

Front desk was very helpful and helped me to revive my old membership account

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

Great job

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★ 5

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★ 5

Great Service! Giovani set up my account and got me in for my workout super fast!

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★ 5

Rudy is a great customer service rep and I always like his friendly attitude. He should be complimented on his service

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★ 1

Extremely disappointing experience — misleading and unprofessional

I recently signed up for a 3-day free pass on the 24 Hour Fitness website. Nowhere on the site did it mention that you must have a local address to use the pass. When I arrived at this location to check out the gym—because I’m genuinely looking to join since I’m spending more time in the area (recently moved to Redwood City) the front desk staff immediately asked for my ID. The moment they saw my address wasn’t local, their attitude changed.

Instead of welcoming a potential new member, they told me I couldn’t use the pass because my address wasn’t local and that I’d have to pay $30 just to work out for the day. Again, this requirement is not listed anywhere on their website. No attempt to explain, no sales offer, no tour—nothing. Just attitude and a clear lack of customer service.

It makes sense why this location already has poor reviews. The gym didn’t look clean, the atmosphere wasn’t inviting, and the staff up front didn’t seem interested in helping or even giving me a chance to see if this could be my new gym.

To make it worse, the owner’s responses on Google look like automated copy-and-paste replies—not genuine accountability.

Overall, this felt like false advertising and a completely avoidable negative experience. I was ready to join, but after today, I’ll be taking my business elsewhere.

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★ 1

Subject: Concern About Unprofessional Behavior at Redwood City Location

Dear 24 Hour Fitness Team,

My husband and I have been loyal members of 24 Hour Fitness for 20 years. About 15 months ago, I requested to purchase one buddy pass, and they sold me two for 19.99 for each buddy pass every month so I’m paying 40 dollars instead of paying 9.99 an month for one.

Today, I visited the San Carlos location, where Connie kindly helped me with great professionalism and even offered a complimentary Body Pass. She then referred me to the Redwood City location for further assistance.

Unfortunately, the manager there, Elanzo, treated me in a very disrespectful and humiliating manner. He refused to assist me and canceled my Buddy Pass instead.
Mandana Massoudi
Membership #GF03387

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★ 5

Back in the area for work so I stopped in to renew a membership. Great staff and management took the time to know my goals and introduce me to a trainer. Thanks Rudy

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★ 5

This is the best gym in the entire United States.

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★ 5

Roberto helped us out a lot. Gym is great

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★ 1

Examples of the cleaning practices at Redwood City 24-Hours location. (PHOTOS WILL NOT LOAD - TECH ERROR) 1. Dirt/hair pile from student's sweeping part of the floor before the 7:30am yoga class. 2. Smeared mirror in the group classes gym looks like the room is set for Halloween. Also irritating smoke alarm battery chirp went on for 6 weeks -- not a calming sound playing behind soothing yoga sound track.

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★ 1

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★ 5

Exellent facility with a wide variety of equipment. Justin was super friendly and professional on our tour!

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★ 5

Very helpful staff! Thank you Angel

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★ 1

This gym has minimal self service hand sanitizer, paper towels, equipment cleaning stations. I saw one station hidden. I'm sure the pitch is they don't patrons to be able to clean equipment for "environmental" reasons/ paper towels, but obviously cost.the gym "looks clean", but surely is filthy if patrons are not regularly cleaning.

There is one rowing machine, broken that is.

There are a handful of reclining bikes. However these are the "dial" setting bikes which, if you pause for a brief second, will clear your progress, settings, just basically turn off. Just garbage. There were many upright bikes, but with no solution to clean the bikes between uses... gross.

The location is conveniently off 101 having two blocks of homeless encampment, non op vehicles, etc.
I love that this gym is open 24 hours, I wish other ones were open longer.

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★ 2

Machines are usually broken and when there is a working machine there is usually only one because they put the rest in the personal training center. If u wanna pay for customer service this ain’t the place they also will charge u extra without checking on there on end if your payment went through

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★ 5

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★ 1

Go elsewhere, if you can. The owners put zero effort into maintaining this place, but for some reason membership fees keep going up. I’ve been coming here on and off for 10 years. Almost nothing has changed or been upgraded.

About 1/3 of cardio equipment is broken. Paper towels come away black when wiping down seats and handrails.

Weight equipment is rusted, dirty, and in poor repair. Thick layers of dust and crud.

Mats are worn out and flaking. Don’t seem like they get much mopping. Drips coming from the ceiling.

Bathrooms are gross. Crap-covered toilet paper on the floor.

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★ 5

The level of care and attention to detail the manager Hamdi has for this gym is wonderful. He always takes the time to address my needs and concerns. Several times I feel appreciated and heard. I don’t like to be the gym member that likes to cause problems or pester the staff at the front , and when it seems like im ready to complain about broken equipment or messes around the gym, to my surprise Hamdi and his staff have already done their due diligence and taken care of the issue. I find myself being more motivated to come to the gym more and more. Keep up the hard work

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★ 5

This review is based on their physical training program, which I started about 4 months ago. I'd like to call out Vlad in particular as being a fantastic trainer - not only does he adhere to where you start and your personal physical challenges (my shoulder is cooked), but also has been influential in improving things like diet, mindset, safety, form, and goalsetting.

I started out pretty weak after years of sedentary work/life balance, and the improvements at this point are SIGNIFICANT, and I'm down a decent amount of weight!

If you are looking to get stronger and feel better day to day, sign up with Vlad at one of their free training days - he makes it easy and enjoyable no matter where you're starting from.

It doesn't hurt that you also get to use the training room whenever you want and avoid the rush hour crowd upstairs. 5/5

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★ 5

Excellent job

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★ 5

Good service

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★ 5

Nolan was very helpful with setting up my membership! 10/10 recommended 24h fitness Redwood City!!

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★ 1

Dirty, dirty and dirty. Also almost half of machines is broken

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★ 3

Have been going here for nearing 2 years. They really let this place go. Unmaintained equipment (most benches missing screws etc, bathrooms which haven had paper towels or a working hand dryer for years.

Recently found cockroaches on one of the benches. Haven’t seen cockroaches since I lived in Texas, and even they never had cockroaches at the gyms.

Get your stuff together 24.

EDIT: Replying to my comment with a standard bot response isn’t going to do anything. I am literally here as we speak and 2 out of 3 of your dual-cable-cross machines are broken (and have been to various states for months now).

From a serious lifter, you guys are actually a joke.

Your dryer in the 2nd story bathroom (where the workout equipment is) still doesn’t work months later, and the majority of your equipment is in various states of disrepair.

I honest wish I could use obscenities, your neglect is simply too absurd.

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★ 5

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★ 1

I just moved to RWC for work and wanted to check out the local gyms. I had signed up for a free pass but never got to use it. I got back to town after a long weekend and wanted to workout before work. So I signed up up for a three day pass and drove to the this location. I walk in and present the pass I was emailed. The girl at the desk was completely clueless. I’m not sure if she worked there but was sitting at the counter flirting with that guy. Typical gym bro. Good looking and very fit, but short so he’s got something to prove. About as deep as a baking sheet. He ignored me until he figured out the girl didn’t know what day it was and then jumped in. Not to welcome me or answer any questions but to tell me the pass would only be honored if three criteria were met. 1) this has to be the first time I’ve ever stepped into a 24 Fitness. 2) I must be a local resident with a valid RWC address and 3) I must present a valid CA ID or DL displaying that same local address. Otherwise he could sell me a three day pass for $30 or I can commit to an annual membership. His demeanor was super judgy and aggressive. I paused for a moment to process the bizarre direction this interaction has taken. I already had the pass and was prepared to show my ID. I was being courteous approaching the counter to follow instructions. I should have just walked right by them, they wouldn’t have noticed. That’s when I realized the rude little towel boy doesn’t even pay to workout there, he has to work off his dues. So I politely thanked them for their time and searched for other gyms on my walk back to the car. I will say the gym itself looked nice from the front door. It’s a big facility. The parking lot is absolutely disgusting. There’s TON’s of trash everywhere and a lot of sketchy characters camping there too.

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★ 5

Clean gym, very helpful staff

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★ 5

great gym, customer service on point

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★ 5

Good equipment

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★ 5

Clean and spacious. Plenty of equipment

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★ 5

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★ 5

Karla is awesome!! She made adding my wife to my gym membership so quick and easy. She explained everything clearly, answered all of our questions, and made the whole process stress-free. It’s rare to find someone who is not only professional but also so friendly and welcoming. Karla went above and beyond to make sure we felt taken care of, and because of her, we felt even more excited about coming to the gym together. Huge thanks to Karla for her amazing customer service!

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★ 5

Carla was alot of help and she got me registered and on my way pretty fast.

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★ 1

No les recomiendo inscribirse en este gym todo va de mal en peor el 90% de las maquinas estan en deteriodo maquinas rotas mala higiene el olor a humedad es terrible precios elevados el peor 24 hours fitness faltan pesas espero nadie pierda su tiempo en este Gym

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★ 1

El Pero Gym de toda el area de la Bahia sucio maquinas deteriodadas maquinas rotas mala higiene precios elevados darles 1 Estrella es demaciado le daria -5

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★ 5

Was a great teacher showed me a lot and just one session

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★ 5

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★ 5

The gym is amazing and the staff super nice.

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★ 5

Karla. Muy pero muy amable, me ayudó en todo
Mil gracias

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★ 5

Muy bien trato Karla es muy amable y muy paciente con las personas que no hable inglés gracias 🙏🏻

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★ 1

Extremely bad customer service from short Latina woman that assisted me this morning between 10am and 10:21am. Didnt even greet me when I walked in and when I had a question about billing she was extremely annoyed.
Like go clean toilet bowls if you don't like dealing with customers

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★ 5

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★ 5

This review goes out to Benjamin Cardenas Gonzalez, the personal trainer!

I was scanning my QR code to sign in as he was in the front desk, he said if I wanted a free sesh, from there he pointed out my issues, (I already knew about, just didn’t know how to go about it) tight hips , tight lower back and tight hip flexors

Ben helped me create a regimen where I work on my overall strength to visually see results while also working on my issues to keep me motivated. And also develop rest periods where I’m working out certain muscle groups while other groups rest and recover. So I’m constantly working out while recovering

Besides the knowledge he has, which is the bare minimum a PT should have, it really comes down to personality. World class customer experience. Very personable, vulnerable and a great leader

My social battery is kind of fried due to me working in fast food for 4+ years, so him including me in conversations with his co workers / regular gym clients made going to the gym even more exciting

Him creating an environment that includes vulnerability, made me be vulnerable, so I can share my issues so we can fix them

Great leader due to him leading by example, whatever I would do, he would do too. Critic himself and me, when we would work out to do everything correct

Thank you to all the other personal trainers and Carlos the Big Dawg for making it fun to go to my sessions but also very educational

P.S. it’s worth every penny, it’s really an investment for yourself and your ROI in health.

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★ 2

Old equipment, too crowded, and no wipes to clean off the equipment. Not great.

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★ 5

Five stars

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★ 5

Amazing service, warm reception and great equipment here. Will be coming back!

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★ 4

Great super friendly front desk workers.
Gym equipment is great.
One star off bc the water in the showers is not consistent, hot cold switching on you constantly. Big swing of temperatures.

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★ 1

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★ 5

Friendly staff & clean facility - thanks to Justin for assisting with this visit!!

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★ 5

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★ 5

Best trainers, best machines, best hours. Real 24/7. Worth every single penny!

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★ 1

The equipment is fine, the people are super nice but the facility is dirty! Bathrooms were disgusting, trash looks like it hasn’t been empty in days, floors full of toilet paper. Stairs to second floor are dirty. Why would a facility to improve your health not be clean? Ugh! Do better @24hourfitness!

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★ 5

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★ 5

Great customer service!

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★ 1

recently signed up and wish I had not. I have been back to 24 hour fitness in four years and zero has changed. The place is dirty, the employees just sit at the front desk and don’t do anything but check you in and for some reason they eliminated all the 5 pound weights and many of the 10 pound weights. You’re much better served going to a place like fitness 19. I wish I had my money back.

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★ 5

My experience was the best thing I did for all of the past three weeks of my newly found retirement I also met two new friends and Meli was so helpful to me and patient. I’m excited to come back to 24 hour fitness Redwood City.

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★ 5

My session with Chris L went extremely well. He was very knowledgeable and personable. My shoulder pain decreased significantly and quickly. Thank you, Chris L!!

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★ 5

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★ 5

Karla was awesome

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★ 5

Justin helped me out with a great membership and got me with a trainer 💪

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★ 5

Justin He help me a lot

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★ 5

Great to work out at

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★ 5

Thank you guys for the help! Justin was very helpful!

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★ 5

Good customer service

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★ 5

great service. justin helped me with all my needs

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★ 5

Justin was super helpful showing me around the gym! Excited new member

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★ 5

I truly appreciated the staffs and management here at Redwood City 24 Hour Fitness. The staffs here have always been very friendly and helpful. Mele was very sweet and patient yesterday helping me to log in when I had a hard time with my cell phone. And when I apologized for giving her extra trouble, she kept comforting me not to worry about it until I was all set. I also wanted to give the management a big compliment that they even took time to call their members who signed up for the group classes when the instructors were sick or canceled the classes last minutes early in the morning before the classes. What a thoughtful and caring business practice that is!! Thank you all for doing what you do and being who you are!

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★ 5

Alonso was great help!

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★ 5

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★ 5

I’ve been going to this gym for almost three years now, and I have to say Karla at the front desk is one of the best parts of coming here.

She’s always kind, polite, and incredibly helpful. You can tell she genuinely cares about the members and always goes above and beyond to make sure everyone feels welcome. Whether it’s helping with check-ins, answering questions, or just greeting you with a smile, Karla’s positive attitude stands out every single time.

She’s a hard worker, constantly doing something to keep things running smoothly. It’s clear that she takes pride in her work and really values the people who come through the doors.

Karla truly makes the gym a better place to be. Thank you for all that you do!

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★ 5

Justin was really great with helping me start my Journey at the gym

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★ 5

Great facılıty! Sıgned up worn Mele today!

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★ 5

Carla is always nice whenever i come in

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★ 5

Worked with Mele today on a membership, great service!

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★ 5

All the staff is so sweet and supportive, especially Mele. She is always friendly and says hi as well as happy to answer any and all of my questions!

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★ 5

Karla was very helpful and knowledgeable. Made the process easy for us so we could get started right away

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★ 5

Friendly staff and a great experience, Karla at the front desk was a big help

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★ 5

Karla was super amazing!!! She was really kind and helped me out so much ❤️

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★ 3

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★ 5

Muy buena atención, amable, carismática, me encanta como nos atienden y aclara las preguntas que uno tiene.

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★ 5

I really appreciate the service I received from the 24 hour service. Karla has been a super great employee and provides helps to the gym when ever asked for.

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★ 5

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★ 5

Migue. , cycling clase
👏👏👏👏👏

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★ 5

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★ 5

Karla was excellent in her service

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★ 5

Provided great training advice!

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★ 5

Amazing

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★ 5

Mele is amazing and always welcomed me and checks me in because I will not download the app

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★ 5

Excelente en su entrenamiento

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★ 5

Muy bien servicio Karla enla clase

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★ 5

Price gym to get better ❤️‍🩹

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★ 5

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★ 5

Karla is Very helpful. Great experience. 💕🙏

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★ 5

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★ 5

I had a great onboarding experience with Mel at the front desk. She seamlessly got me informed and signed up for the right plan, while helping every guest that was entering the location. Thanks for all of the help!

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★ 5

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★ 5

The staff here are amazing and Justin was so helpful! Great facility!!

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★ 5

Justin is very courtercy and helpful

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★ 5

JP era muy amable

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★ 5

Good customer service

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★ 5

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★ 5

Ericson is an amazing Zumba and Ujam instructor.. I enjoy his fun class that makes me glow-sweat!

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★ 5

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★ 5

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★ 5

Muy amable Mo quien me ayudó de manera eficiente a obtener mi membresía

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★ 5

Mele is a true angel . She is patient , kind and very help. 1 appreciate her for being very kind. Thank you 24 hour fitness۔

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★ 1

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★ 1

Absolutely disgusting gym.

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★ 5

Shout out to my boy RJ I had a couple doubts about my gym membership, which had me uneased and he was able to help me out! GIVE THIS MAN A RAISE PLEASE! Great customer service!

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★ 1

I'm not sure why this gym is so highly rated. I went in expecting it to be super clean and nice. It was not. I did some mat exercises in the large workout room on the first floor. Mirrors were smeared and gross, tons of dust everywhere. The bathrooms were absolutely disgusting. I didn't go upstairs so I can't comment. Sauna and steam room were also gross, and the shower in the pool area had a broken faucet. This place is one of the worst 24 hours I've been to.

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★ 5

Wonderful to be active & have fun!

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★ 5

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★ 1

This review is specifically for the front desk customer service as I have toured the gym in past but not used the gym.

I went in today and specifically told the sales associate at the front that " I want to use the free day trial". Instead of telling me right from the start that no they don't offer this anymore (their website coincidentally also says they offer it see photo/screenshot) He proceeded to collect all my information, including my email, my phone number and my goals, wasting basically 5-10 minutes of my time before telling me they no longer offer this deal, and I would either have to pay for one day pass or yearly pass to use the gym at all. I think this type of experience just goes to show how profit-focused the staff and the gym are, instead of being customer focused. The whole experience honestly left me quite upset... I specifically told them I was here for a free day trial right at the beginning. They proceed to collect all this private information without informing me they no longer have this free day trial, wasting 5-10 minutes of my time and theirs. Will not be coming back.

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★ 5

Friendly, knowledgeable staff and clean gym.

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★ 5

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★ 5

it was great and staff was very nice

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★ 5

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★ 1

Kicked out and not allowed to use the 3 day pass. Adress must be local to redwood city. Front desk refused to give a tour

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★ 4

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★ 5

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★ 1

Máquinas en muy mal estado , aparte q están muy antiguas hace falta nuevas máquinas que estén más modernas y más cantidad de máquinas xq las q tienen aparte q no sirven son pocas para toda la gente q va tiene dos máquinas de piernas para tanta gente q va para lo q cobran dejan mucho q desear

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★ 5

I would like to acknowledge the amazing customer service that was offered. 100% recommend going here.

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★ 5

Justin was cooperative and nice!!!

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★ 5

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★ 5

Good gym for

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★ 5

Good place to exercise and to freshen yourself after. Needs to work on repairs sooner, overall good place.

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★ 5

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★ 5

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★ 5

Love the U-Jam dance fitness classes with Ericson. They are a great workout, so fun, and Ericson is such a positive teacher. He does a great job cueing the moves - very easy to follow.

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★ 5

great gym and service

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Awesome service

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★ 5

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★ 5

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★ 5

Great customer service, all employees are very nice. Got my membership today!! Thank you for all the help!

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★ 5

Justin, Nolan, and Mele helped me out a ton with all of my questions! Great gym and great environment!

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★ 5

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★ 5

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★ 5

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★ 4

Muy buen servicio. Pese a la barrera del idioma los chicos me ayudaron y me guiaron lo mejor que pudieron. Es genial, super recomendado

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★ 5

Buena persona y nos ayudo

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★ 5

Friendly staff. Justin made us feel welcomed

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★ 5

Really good customer service!

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★ 5

Easy sign up. Nice facility. Thanks Chris!

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★ 1

BROKEN MACHINES EVERYWHERE. I am writing this as I tried 7 different cardio machines that were open before number 8 was functional. Surprised this place can even stay operational when half the cardio machines are broken and a good few strength training machines are nonfunctional as well. Huge lack of 5 lb and 10 lb weights. People are nice though. I seriously do not suggest this gym until these issues are fixed. Only reason it is better than planet fitness is that the local planet fitness is extremely crowded.

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★ 5

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★ 5

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★ 1

Pretty disgusting and run down. No wipes to clean equipment/mats, no water bottle filler on the main floor, weights everywhere, cardio equipment falling apart, and bathrooms covered in tp with no paper towels.

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★ 5

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★ 5

The best gym

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★ 5

Great work

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★ 5

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★ 5

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★ 5

Just is very helpfull for us

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★ 5

Great signing up experience with Chris. I can’t wait for all the great new benefits.

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★ 5

Good service. Please renovate gym. Thank you Justin.

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★ 5

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★ 5

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★ 5

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★ 5

Excellent service. Really good attention and clear information… I receive a perfect deal 👌🏼

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★ 5

Justin and Angel are super helpful and cool people. My hg and I appreciate the assistance and all the info!

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★ 5

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★ 5

Very cool

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★ 5

Very nice

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★ 5

Aric did a great job helping us out when we had lost an item, we were able to locate it with his help. Friendly staff

Source: Google