★ 1

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★ 5

Bre is one of the best workers she helped me when I needed it most thanks bre #Best coworkers

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★ 1

Very poor maintenance, many machines are broken and swimming pool is closed for long time. No respect for time; today it should be open at 5 but it’s 6:30 now and no body is here. Many people are waiting outside 🤷don’t recommend at all

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★ 1

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★ 5

I have been coming here for about two months now and I haven't had any issues or any complaints the womans bathroom is always clean or in the process of being cleaned. I use only the cardio area and as some reviews say some machines are not in order but there is so many it doesn't make a difference. Plenty of parking as well.

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★ 3

The staff are friendly, but many of the machines are broken. I wanted to use the pool and sauna, but they were all closed. The restrooms are not very clean, and unfortunately, someone tried to break into my car in the parking lot and damaged the lock. Please be cautious.

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★ 1

If I could leave zero stars i would. These people reached out to us a rescue and they were very rude and their customer service was disgusting. We understand that Richmond is dirty and most of the people are oppressed but that gives you no right to treat others rudely who are helping you. Get a better job or an education and stop living in a victim mindset. Please consider this when hiring. We followed directions and was treated like we were the bad guys. Not too mention a lady stole 2 of our kittens. Please dont do business with a grimey company find a more private secure friendly area. They cant even be respectful to other businesses. How can we trust they are being respect with yours. To the woman who was rude to my husband, what goes around comes around and I hope youre met with the same reflection. Henry Hamilton if you work at this facility fire your staff and hire me. I would do better with clients than that them. Lazy and unknowing of anything. Matches the vibe of Richmond.

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★ 3

Its not what it used to be, including there isn't a wet deck anymore, however I'm glad that Richmond CA still has a 24, the staff is pretty cool, the equipment seems a bit dated but works ok. There is enough there to hit everything and they have a complete set of Kettle Bells and free weights. I hope when they figure out what they are going to do with Hilltop, that the 24 there get an upgrade.
3 starts because of the lack of a wet deck and the heat/climate control otherwise still a great gym.

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★ 5

Been going to this gym for over 20 years! This use to be “the gym” Also- where are all the trainers they use to have? Sad to see all the negative reviews. Make this gym great again! Please do not close! 🙏🏼

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★ 4

The name of the store is 24 hours. Why isn't it?

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★ 5

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★ 4

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★ 5

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★ 1

Waited for 45 minutes today in the morning. They were a no show. Gym is supposed to open at 5 am. At least 20 members waiting outside

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★ 2

This is the closest gym to my house. It has enough equipment to get the job done. However, this establishment has not been opening at the time they say they should. It’s been a consistent issue with the front desk staff opening 30+ mins late. Sometimes over a hour!! Today is one of those days. People have their set schedules to work out and as a long time customer this is unacceptable.

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★ 1

This has got to be the filthiest 24 hr fitness gym. The moment you get in, there is a pungent smell. Most of the people in the reception have their noses up to the ceiling. Very unprofessional,they may have forgotten that the members are the reason why they are in the payroll. However, there are a very few exemptions. The mens locker room smells horrible, very dirty. One should feel clean after shower. But in this gym, its otherwise . Plus the locker room break-ins. Dont leave any valuables or u regret. The sauna and steam room smells like urine. The machines are dirty and stink. If u want to use a machine, u go get a paper towel and spray to wipe it down only to find out that the paper towel dispenser is out of paper. Not to mention the fact that while youre working out, you're always worried if your car is safe in the parking area. All these issues have always been there.
This gym is busy, meaning, there is good revenue but why why these chronic problems?

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★ 5

George was such a great help answering all my questions. He was patient and kind. Would recommend.

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★ 1

Arrived about 25 minutes until 8 pm on a Friday night. I scan the QR code at the front and the male employee greeting was…”you know we close in 20 minutes”…I said…ya.
(I actually thought it closed at 9 pm, but apparently no one could execute the difficult task of updating the gym hours on YELP which still say 9 pm)

I quickly proceeded to the elyptical and put in 15 minutes knowing that the machine ads another 5 min cool down. That would allow me to finish my workout with 1 minute to spare before exiting. Start my workout…and that’s when the fun with the public address system commenced.

First a female employee announced “Atn members, the gym closed in 20 minutes, please rack your weights…no one wants to clean up after you”…the scolding tone was what made it art. (That was sarcasm BTW)

Then 5 minutes later the male employee announced “the time is 7:45 you only have 15 minutes to finish your workout”…no problem I thought…I could of done without the tone of frustration and impatience he was able to relay over the speaker…but I get it…no one wants to work later then needed.

Next was the ten minute announcement, basically the same as the 15…with an even heightened sense of (I really want to get out of here people)

Then the male announced “the time is now 7:55 and you only have 5 minutes to finish your workout out”. This time the tone he used was basically communicating…hey…I don’t want to be here…and you members better not be here in 5 minutes or my head may blow clean off my shoulders.

Then…he upped the ante’ to a new height…by taking the PA microphone, pressing the talk button and repetitively pounding it against his chest in quick secession. The booming sound coming over the microphone and echoing throughout the gym was as if we all were inside someones heart while they where suffering from a tachycardia event. This went on for 4 solid minutes up until closing.

All I can say is…if employees don’t want to work the closing shift, then perhaps they should be scheduled a different shift. For employees to think this conduct is acceptable is a reflection of the leadership of the facility.

If the companies intent is to drive members away and open a membership in another gym, then you have successfully met your goal.

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★ 5

All my questions answered! Anthony helped me with the equipment and how it’s supposed to be used.

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★ 5

I went to 24 hours and had great customer service from Anthony. He answered all my questions thoroughly.

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★ 5

I have loved going to the gym I appreciate the staff and the warm welcome I get every time I go to the club

Big shout out to Anthony the Gm for his nonstop effort to maintain this gym to par

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★ 5

My first time signing up for a gym and I recommend it to everyone.Very friendly and helpful staff with very friendly members.Anthony helped me get started fast and even gave me some workout tips. 100% recommend to anyone looking for a gym in the Richmond area.

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★ 5

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★ 5

Nice clean gym that I’ve been going to years,staff is friendly and accommodating.

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★ 5

They charge my phone all the time and Are cool

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★ 5

GM Anthony is great! Super friendly, clean club!

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★ 3

A lot of good old equipment that still works really well, and they try to squeeze a lot into a fairly small footprint. The people who work there are great too.
On the downside, it's chaos. Similar to the El Cerrito location, customer etiquette is awful; people hoarding 4 or 5 sets of dumbbells, or monopolizing 2 machines/racks, not willing to allow others to work in.
No one puts weights back. The dumb bell rack is always 50% empty, w matches hard to find.
Having an employee on the floor reorganizing or at least reminding people would be helpful, but that’s a corporate staffing decision.

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★ 5

The GM Anthony has really helped this club become cleaner and a positive environment, all the staff have been nothing but helpful. While El Cerrito has been closed down for renovations, this place has been really helpful. Home away from home!

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★ 1

One of my worst experience with this branch of 24 I was here visiting my work colleagues in Richmond and notice 24 is nearby, since I have a membership with them for a while so decided to came and do some workouts, nothing is working the whole gym is dirty and smelly 👎🏻

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★ 4

Engaging workout environment, with polite members and staffing.

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★ 3

I would just say that they need to update their website to show that they do not offer the sauna/pool area. They overall have a nice variety of equipment considering it’s size.

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★ 5

Toothbrush Black One and Toothpaste at Mens Shower Room Top One Last Night.

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★ 1

I was a member since 1994 and was cancelled because of covid and the bankruptcy.
When my family resigned up they didn’t tell us the pool, sauna and steam room were permanently closed. This what we look forward too after a workout. They also aren’t 24/7 . So they shouldn’t be allowed to be called 24 hour fitness because it is a lie. The hours aren’t consistent. Not happy I now have to drive to El Cerrito to enjoy what the gym in Richmond claims to offer. My family will not be renewing our memberships. Very disappointed in the service and equipment that is out dated and run down.

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★ 1

Closed their pool and sauna area permanently. This is the only reason I have a membership with 24-hour fitness. They will probably reply with a generic all purpose reply about how they are sorry my experience wasn't better and how they are always striving to be better or something like that.

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★ 5

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★ 3

They need more attention on this branch. It's the worth branch on the Bay Area

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★ 3

It's oookkk use to be better. Some of the treadmills don't work, and it seems like no one's fixing them. Also, they took away the pool,sauna, and steam room that was a major blow for this location... I wish they would have never done that now it just seems like a regular gym.

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★ 2

Pool area closed and broken, in a mall that evokes Night of the Living Dead, but the gym crowd is friendly and the locker rooms were not awful in October 2024. Hot water worked and my car did not get broken into in the parking lot.

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★ 3

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★ 5

Not pool and not sauna

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★ 1

Si hay aparatos que no sirven deberían poner un aviso lamentablemente me lastime la mano al intentar usar este aparato

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★ 3

Did they fix the mold problem or just type in the same auto response that they write to every review?

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★ 5

I love this 24 location! Amber and Selena are the best and always so helpful whenever I go to the front desk. If I could give them more than 5 stars, I would. 10s 10s 10s across the board!!

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★ 1

I am member since 2006. They raised price without giving any note. And they don’t pick phone

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★ 5

Nice, clean and very friendly staff.

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★ 1

NO POOL FOR THIS ENTIRE YEAR

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★ 5

Excellent classes with great instructors! The staff is always friendly! Lots of parking just wish there were more lights when walking late at night. Very nice large facility!

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★ 1

Very dirty and a lot of equipments are not working. The pool has been closed for months now. And it’s not 24 Hour Fitness anymore. Looks like no one has cleaned the gym for months.

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★ 2

Ok wow... alot of cardio equipment that's mostly empty, not enough resistance training equipment. Got through my workout though... The men's bathroom and sauna are literally molded and a health hazard. It is profoundly disgusting for how expensive my dues are. I've never smelled or seen a men's locker room where I thought I would exit with an infection or disease... I actually started a claim at CDPH. Yes, it was that bad.

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★ 2

Didn't notice they had no hot water till I went to shower off 😬😬

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★ 2

Only 2 out of the 6 stairmasters are currently working. It’s been this way for almost half a year now. Please fix this!

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★ 4

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★ 3

Multiple stair-Masters need to be replaced. Otherwise clean enough gym and very friendly staff

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★ 3

A more compact gym. The interior is smaller and configured to fit into this old space that used to be a mall. The crowd here is mostly teen to late 20 s early 30s.

Still though with the mold in the bathrooms and vents. And it’s usually pretty loud. I would say more so than most gyms. Especially around 5pm to close. But it’s a lot of dudes and their workout friends. Machines don’t stay in use for long, but they do get snagged quick. The sauna here is good, dry/wet.

Not open 24 hours this location.

Staff is like the rest they talk about certain guests (myself included) about dumb stuff that you would hear in junior high or some other idiot way of being a passive bully.

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★ 5

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★ 5

24 Hour Fitness offered me convenience and a range of workout options, making it my reliable choice for staying active on my schedule.

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★ 5

As a result, I gave them five stars. They have my full support. They are both friendly and professional.

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★ 5

Got back into exercising after a 2-3 year hiatus. Feels so good. I hate I wasted all this time.

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★ 5

Academia não tem Acessórios e aparelhos suficiente, falta muitas coisas Infelizmente estou decepcionada . E fechei pacote anual 😥

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★ 3

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★ 4

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★ 5

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★ 1

My 300$ watch was stolen here as well as my conditioner.. Decent place to work out though. but like most of their locations, the mens room needs a serious cleaning as well as the pool room mold everywhere….At least it’s cleaner than the Oakland location.

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★ 5

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★ 1

There is equipment that has been out of service for months,even years. For example the seated shoulder press has been out since 2020 it just sits there like a coat rack ,makes no since why they haven't fixed. This shoulder press is highly in need of repair due to the fact that it's the only freeweight seated barbell press for shoulders. Also seated leg press machine has had out of service label on it for almost a year now. I've been a 24hr. Customer for over 20 yrs it's an unacceptable way to run a so called professional Gym. Suck less !!!

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★ 3

Nice gym but hours are ridiculous

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★ 1

Muchas maquinas están fuera de servicio. El salón X no está equipado, así que tienes que mover pesas de un lado a otro- muy desordenado. No tan limpio.

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★ 5

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★ 2

Most of the gyms have machines that are out of service. The ones that do work are not next to each other so if you are working out with a partner, good luck. Plus it seems a lot of machines people don't really use.For example the rows of elliptical machines. We pay annual and monthly dues for a club that is designed to be "24 hours" yet since the pandemic not all clubs are 24 hours, but we still pay the same fees. Most of the clubs are generally not cleaned well. We have been to several clubs in the East Bay,North Bay and LA area it is the same across the board. So far the cleanest, best amenities by far are in Pleasanton,Ca Super Sport.

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★ 3

It's a supersport, gotta fix the hours a bit more and keep everything up to par a bit. Re-rack those weights, inflate all those basketballs weekly, do routine checks for all that stuff. From sac to SD i've been to many 24's but this one needs help. I guess it's cuz the mall is closed and whatnot.

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★ 4

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★ 1

Worse

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★ 1

Staff not friendly and the manager is very arrogant and not friendly my advice do not sign up for this gym stay far away.

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★ 5

There is calm and nice Parking space.

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★ 5

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★ 5

Kept in working order
A little loud.

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★ 5

Recently joined the gym and it’s the best decision I’ve made!

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★ 1

Go back to what your name states and be open 24 hours

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★ 4

I have been going to this gym for may years and it's clean and has friendly staff... I personally love the classes - Zumba, Kick Boxing, Strength Training etc.

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★ 3

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★ 4

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★ 3

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★ 1

Dirty and not properly managed. Never seen such disorganized free weights. The staff seems to do nothing. Smells pretty bad too.

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★ 5

It was a very good experience. There was plenty of equipment a no time waiting on anything. Everything was clean.

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★ 3

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★ 2

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★ 3

I thought it was supposed to be 24 hours. The girls around closing time they keep announcing the closing every 15 minutes with very loud speakers and annoying voice. The music is extremely high you can hear the tv when using the headphones. Too bad it used to be a nice place and a good company.

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★ 5

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★ 5

It was great, nice quick workout

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★ 5

Nice facility with lots of great machines and equipment. There is a pool, jacuzzi, steam room and sauna. Locker rooms and showers are clean and in good condition. A negative: there is only ONE foam roller, which can rarely be found.

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★ 4

It's ok

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★ 5

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★ 4

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★ 5

Great experience signing up. Keilyn and Ian were awesome. Very informative and convincing, but not pushy. A very delicate balance to strike. Give them a raise!

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★ 5

Every visit you need your mask.
You need proof of vaccination once.

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★ 1

They're requiring proof of vaccine now.

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★ 5

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★ 5

Very nice club and much clearer than others

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★ 4

Good place for working out, swimming,sauna and steam room

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★ 5

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★ 5

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★ 4

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★ 2

I mean it's a step up from Planet Fitness if you're serious about weight lifting and the fact you can do proper squats and deadlifts, but that's about where it ends. This gym really needs a facelift with a deep cleaning, more organization and getting new equipment. This gym always looks in disarray and sloppy. Options are limited in the area though. You'd think that being in the Bay, we would have a better selection of gyms.

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★ 5

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★ 5

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★ 3

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★ 5

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★ 1

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★ 2

Not sure if it's because of the wuflu or how it has always been, but it is sweltering inside. No ventilation. There is plenty of different machines, a turf area for free workouts and a bumper plate rack area for Olympic style lifts. The memberships have changed and they no longer have super sport clubs but some sort of single club, regional or national membership.

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★ 5

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★ 5

Clear cut professional assistance excellent customer service and they keep the waiting line moving 🤗, Jose

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★ 5

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★ 1

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★ 5

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★ 5

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★ 4

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★ 1

Every where open

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★ 3

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★ 3

Just basic workout.

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★ 1

Most of the staffs very rude and unprofessional. Also, place is very dirty. Most 24 hours fitness are really good and I really enjoy them. However, this is the worst 24 hours fitness gym I have been to.

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★ 3

It’s aight if u don’t show up during peak hours. Would have been nicer if they could have scheduled cleaning staff throughout the day.
Staff who work there r in their own world - not sure if that’s a good or bad thang.
Appreciate the convenience of them being open 24 hours.
P.S. need new basketballs please !!

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★ 2

Way too small for how busy it gets, they should've been expanded or moved.

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★ 1

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★ 5

The management and employee staff members at this location are very courteous and respectful. I have never been treated with so much care at a gym before. Mr. Brandon, the evening time supervisor, is a very understanding and knowledgeable manager. Ben from the front desk was very professional and diligent with his work as a gym employee. This location has left a very lasting impression for me and I have yet to discover a gym that can top this one. *THIS GYM IS VERY FRIENDLY TOWARDS MILITARY MEMBERS*

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★ 5

For those people that rate this gym a 1, perhaps you have not been to many other big gyms. I've been a member of 24 hour for about 12 year . Been going to them in 4 different states, the are the nicest of gyms but for the price and convenience they are hard to beat. And this 24 hour is better than most I've been to, huge cardio area and decent weight selection. Parking is plenty and it's pretty clean. Cant comment on the locker room and pool because as a general rule, these are places best avoided in any public gym.

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★ 1

This morning I arrived at this gym to speak with management because there is an issue with my membership. I go to the front and say I'm going to speak with management and as I'm walking to the management area. Gloria shouts out loudly "she's banned" This gym has the most unprofessional staff you'll see.

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★ 5

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★ 4

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★ 4

may not be the best gym but, you have to take into the account the area the gym is located. At the end of the day, all that really matters is if you were able to get your workout in comfortably. Which for me, is definitely the case

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★ 4

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★ 4

It's a good gym. The staff does a decent keeping the place clean considering how busy it gets.

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★ 1

I'm stuck with a one year contract with this disgusting gym. Please hire some janitors or something!!! Someone dropped protein powder by THE water fountain, and it was there for over a month (not exaggerating). People dropped water on it, the thing grew mold on top, people stepped on it, and it was finally gone in 5 weeks. The men's lockers are a mess. Some of the plates smell like DEAD ANIMAL, CORPSE OR SOMETHING. You will smell it when you pick up the plates. I wish I had payed attention to the hygiene problems at this gym before signing up.

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★ 1

Very unpleased with the service i got from Daniel. I got a 7 day confirmation pass and was looking forward to signing up. Daniel decided to turn us away because sales was closed after 9, but that information isnt provided when you sign up online for the pass and then he rudely told us to move away from the counter denying us service. Worst customer service ive ever recieved as well as worst customer communication skills. Wont recommend this place for anyone looking for a new gym. Very unprofessional.

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★ 1

Very bad experience on my first day...staff are really rude....

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★ 5

Nice gym! Better then other 24 Fitnesses around. I go around a lot and I visit many of them. Clean, friendly. Nice!

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★ 2

This is probably my least favorite of all the 24 Hours that I've been to. It's always over crowded no matter the time of day, not tidy, and very disorganized. Bros that work out here never put weights back and they're always left all over the gym. The empty rack in my photo always has weights missing. The locker room is also super grubby and the floors are always dirty and wet. Bring flip flops!

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★ 1

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★ 1

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★ 5

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★ 5

Clean and smells good

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★ 5

Fenomenal

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★ 4

Smaller than most facilities but cleaner also. Plan your workout and get in early or you'll be waiting to use the machines.

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★ 2

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★ 1

I possibly lost my backpack while visiting the Richmond, Ca location on a 3 day pass. The staff was unwilling to help me, or even check their lost & found for me. They gave me the “Sorry about your luck” additude. I live out of town too. they feel lazy in attitude to me. I will probably never join their health club, because of this cold shoulder treatment. And I myself, had worked in the health club industry for over five years, would never treat. Potential membership with such destain. They don’t care about you or the safety of your belongings.

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★ 1

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★ 1

They put women to clean the men's looker rooms. Putting female workers in a difficult situation.

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★ 5

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★ 4

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★ 1

The filthiest pool, jacuzzi and shower ever.

I’ve been a member here for the past 2 years.
About a year ago, I began noticing dirt floating in the jacuzzi area (see pictures). I initially thought nothing of it but it became more recurrent and more noticeable. 7 months ago (jan 1st 12pm), I noticed the walls of the jacuzzi covered with the dirt (maybe human feces?). I asked the manager to call me so I could share my experience but he never did. I stopped using the jacuzzi all together.
Swimming pool was initially okay, but gradually became filthy as well. Occasionally, I saw pieces of what looked like toilet papers and other debris floating in the pool. Today, after one lap of swim, I had to jump out of the pool because I saw hundreds of what appeared to be feces (vegetable etc) floating in the mid pool. I was disgusted. How is it even possible to have a public pool this filthy? I don’t think i can ever return to this pool. I notified a female attendant about the filth ones so that she would consider closing the pool to have it cleaned.

Not to mention, the floor of the shower area and toilet is always disgusting with no exception.

Thank god city sports is building their gym a few blocks away.

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★ 1

Daniel is a racist magician. In the sense of he’s never around unless you go into his office to make a complaint about the locker rooms smelling like a sewer, there not being adequate staff in the kids club, the basketball courts being dusty with broken rims and shredded nets. And no matter how many request are put in to change the clock to the right time in remains exactly one hour and twenty seven minutes fast. I found mold down stairs in the drywall and told staff about it and just have not been back down there. Its a horrible feeling when you dread using the bathroom or stopping your workout and just going home. Definitly would not recommend this gym to my worst enemy.

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★ 5

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★ 1

This gym is in bad need of new equipment and a deep cleaning. The free weights area is small and messy. They dont't have enough plates for any of the equipment so you need to scroung for the plates you need or improvise. The quipment is in bad shape and there's just not enough to go around so its hard to get a full workout as you try to use whatever is available at any given time. Also, people leave weights lying around all over the place which is irritating.

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★ 3

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★ 1

Outdated

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★ 4

new equipment?! hell yeah! it’s a little crowded because of the size of the gym but hey you can get what you need done. i’d give it 5 stars but man they need fans over the cardio area! your girl gets sweaty!

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★ 3

The weight room is clean enough and the bathrooms are relatively clean. Relative to a filthy bathroom, that is. The toilet seat liners were empty and the toilet paper wasn't far behind. The soap dispensers at the sinks were all completely empty as were about half of those in the shower stalls.

I'm not knocking off points for this, but it's worth knowing that there is no towel service at this 24.

They do have a basketball court, and that's also worth noting.

The weight machines and equipment are sufficient, but definitely limited compared with most 24's I've been to.

Glad this isn't my regular gym.

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★ 3

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★ 4

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★ 3

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★ 1

I messed up buying a 2 yr membership. Terrible customer service when I needed to sign up, the men’s locker room is actually disgusting. Smells and it’s dirty. Never seem to stay on top of replenishing the paper towels to wipe down equipment so people tend not to wipe it down. It has literally one drinking fountain. When this place is busy, it’s just a bad idea to try to workout way too populated, so you have to work around the busy hours. I think I counted 3 bench presses total, never seem to be free even in not so busy hours.

Aside from that I can’t just leave out that they do have hella cardio machines and a wide variety too. They have an open space gym for stretching/body workouts.

Overall, you’re better off somewhere else, in my opinion.

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★ 5

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★ 1

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★ 5

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★ 3

I had an ok sign up process. It’s been a month now. They didn’t push me or anything. Just a typical sales process. I came during my try out day at around 8pm which was a mistake. I literally stand around most of the time because it was so packed. I felt like I’m in a club or something. There are so many youngsters but very serious about working out. Good motivation for Those who needs it. You just have to work around the schedule when it’s not too busy. Easy parking most of the time, men’s locker is dirty and smelly ALL the time, I haven’t seen any of the staff in there cleaning (like I have at city sports or other gyms), lots of equipment but people there don’t re-rack the dumbbells like other gyms so you have to hunt them down. The reasons for the 3 stars are dirty lockers and over crowding gym (and yet they are still aggressively trying to get new members to sign) and what’s up with the additional $49 annual membership fee (to purchase new equipments? Doesn’t the membership fee covers that). I have never seen that in any other gyms and I have been to many other gyms). Other than that, it’s your typical, slightly below average gymnasium

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★ 1

Everything is diss organize in the boys bathroom dirty as hell

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★ 5

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★ 1

Bathrooms are always disgusting no maintenance what so ever, but they are never late on taking out my membership fee.

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★ 4

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★ 3

I really enjoy working out at this gym because compared to Berkeley's 24, they have a greater selection of cardio machines, as well as a steam room and sauna. I haven't used their weight machines because I am recovering from an injury; however, from the looks of it, their facility also has a greater selection of both weights and machines. Parking is also really easy as they're located within the mall which helps accommodate with parking. I enjoy being able to work out and walk through the mall afterwards if I choose to do so. My only negative note would be that the men's locker room bathroom always smells like they use urine to mop, so I never use their restrooms. Thankfully, the mall has clean and working bathrooms or else I wouldn't visit this location.

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★ 5

The staff is GREAT! Gym is clean. Fun classes. Reasonable price!

Source: Google

★ 4

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★ 1

This branch has extremely poor management. The staff is pushy and almost begging you to apply for their membership, but yell at you after you become a member. Often times the discount they offer you at the first place just magically disappears when you actually decide to become a member. They even charge you after you cancel your membership, so be aware and keep an eye on your credit card bill.

Btw one of their staff called Thomas who sometimes shows up at the front desk and flirts with girls is the biggest jerk in the bay area. Most of the staff show no respect to their customers at all.

Source: Google

★ 5

Surprisingly low rating, I like this place. Great staff members. Everything you need is here for a decent monthly charge. No need to complain.

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★ 1

The A/C doesn't work most of the time and the spin class gets really hot. Often feels like a sauna, which makes it really hard to enjoy your work out or even get a good work out because you can breathe. I understand that things happen but it would be better if the staff at least acted like they cared. They could even purchase fans for the spin room which would help and be great customer service.

Source: Google

★ 1

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★ 3

Pretty good plenty of equipment but the mens restroom area is nasty as hell and It's been that way all year

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★ 2

It's not bad to use sometimes, crowded definitely

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★ 2

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★ 2

This gym is a joke. I don't know where the people that go here learned to lift but clearly no one taught them about how to put weights back. Allow for an extra half hour during your workout looking for the weight you need. Only one set of cables so be ready to wait in line to do lat pull downs. I've been to almost every 24 hour fitness in the east bay and this one is probably the worst. On the plus side though, you'll be so angry because you had to walk around looking for the dumbells you want to use that you'll probably set some new PRs.

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★ 1

No wifi, no screen on treadmill, dirty pool, avoid this place.

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★ 1

Maintenance in locker room for a men is really dirty

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★ 2

Seriously need equipment

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★ 5

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★ 2

Best time is early mornings and after 1030 pm weekends hit and miss with peak times

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★ 3

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★ 2

Easy parking. Locker room is often dirty. Toilet area poorly maintained.

Source: Google

★ 1

Es una mirada ese gimnasio además de tener máquinas viejas es sucio y roban constantemente es un lugar inseguro para dejar sus cosas y la ineficiencia de algunos trabajadores
This is a unsafe place. So much stiling and the staff is only no the Phone and don't help you at all its a dirty place

Source: Google

★ 1

Source: Google

★ 1

I've been a member here for 2 years & they raised are member ship fee's, witch I have no problem with because I thought they we're putting in new equipment! instead they put some huge cross fit equipment in the middle! If you enjoy working out at a "GYM" this is a horrible place to go!! No personal space anymore and over crowded!! Plus you have to pay extra if you want to do the cross fit Bulls***!!!! F*** that!!!!

Source: Google

★ 2

So I've only had a membership for about a month now. I've been to several locations throughout the Bay Area to try them all out. THIS one is pretty gross.... Towels? None. Locker Room? Absolutely Disgusting! I mean it's not a "Super" location but it should at least be clean or have someone to clean it. I've never had to make such an effort to keep my bare feet off of the floor. Locker rooms are in the Basement and out of view. I see a locker that the bracket was ripped off. Wonder how that happened hmmmm? This location could be good if there was a little more effort put into it. GREAT convenient location with plenty of parking though.

Source: Google

★ 2

It's pack at evening...stuffy and stinky..they need to open another location in san pablo or richmond..

Source: Google

★ 2

The ladies lockers are often dirty. The place is quite busy, even during off peak hours. But it has a decent amount of cardio equipment. But the weights and the weight equipment are ANTIQUATED!!! I have not seen such bad equipment anywhere else and this seems to be a relatively new or new-er gym. When equipment is broke it seems to stay broke for a very long time. What's up with that?!!! The weight area is crammed. And many people are disrespectful to other patrons, i.e., loud talking with friends, carrying on a conversation on a phone while standing by your treadmill or stair master. Go to the locker or go outside if you want to talk. I don't want to hear what you have to say!

This place gets a plus for its easy location and ample parking and for having a reasonable amount of cardio equipment. But judging from feedback and the gym's current state (dirtier than before), it looks like its management and employees do not take pride in their work and they are not there to keep customers, because nothing is done about it. Feedback is not only for potential patrons but also to help the management to bring it up to a reasonable standard, which would please gym users, and take pride in this place. I think, it is time to go above their heads and to complain to HQ.

Source: Google

★ 5

Source: Google

★ 2

Graveyard FRONT desk person runs it AS A NITE CLUB..it is HORRIBLE. .REPORTED for 8 YRS AND nothing HAS I OR WILL VE DONE

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★ 2

I feel embarrassed tonight February 26 have been called to the office 24 hours fitness located in the Hilltop mall, where I raised first: they have received complaints from me and my cousin we've touched inappropriately in showers , after we played was that we ourselves inappropriately, then we approached the people, after which the clothes we wear is not adequate and the person who was doing us this information let us know that even she felt uncomfortable with our attire, there was a point in the conversation where this person relates to English burlesque my cousin. My discomfort comes with the following: my principle in life is to respect everyone around me so be respected, but more annoying is that no I should not do, because I have enough reason to realize that is inappropriate and, and both my cousin and I have not done anything inappropriate or anything that we are accused. The thing is: we must give up our membership of 24 hours fitness for the tort committed to us? or 24 hours fitness excused by the wrong procedure of some of its members? offering any apology and its members letting them know that there are more subtle, decent and less discriminatory when dealing with such sensitive issues as the fact assume any complaints made to another person ways. We really felt very ashamed and with little desire to continue in that gym. In conclusion I think the person who spoke owed us have wondered what was our version before accusing us of something that not even she could describe accurately, also if he felt uncomfortable by our attire, I have informed at the time and not now after nearly a year of membership where we have always used the same uniform so comfortable and practical it is. I stress I'm sure 24 hours fitness is much more qualified staff and much more tact in clarifying issues like this. I find it curious this was the same person that we signed nearly a year ago and I remember we were going with a similar clothing to that currently used for exercise, because we were prepared to sign up and get started that day and she did not let us know in that time of clothes that could or not use. Her name is Arezoo Zand, Club Manager

Source: Google

★ 4

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★ 3

Great time to come early in the morning

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★ 5

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★ 1

I was totally disgusted with the lacked of customer from Daniel at hilltop 24fitness in Richmond CA, who was obviously high on speed and literally had foam on his mouth. Hilltop 24 needs to drug test their employees. Medical professionals like myself, are fully aware of substance abuse. He was jumping around from person to person and allowing others to interupt him while speaking to me and my daughter.

After receiving a pass with my daughter, he refused to approved the pass, by saying my ID was not local enough. He also lied and said he was the manager. His manager is Arezoo Zand. this was on 6/26/2014 at 10:30pm

He just caused as a returning member not to re-enroll my membership. I had money to pay the 15.00 to get in for the evening but his behavior was unacceptable. I will never recommend for anyone to start a memebership at this location as long as that have imcomptent staff working the front counter

Source: Google

★ 3

Okay gym but I don't like the stairs or locker room lay out

Source: Google