★ 5

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★ 2

Aside from the bathrooms constantly smelling like mildew and mold and the equipment being incredibly outdated ftom the 1990's, could you at least fix machines when they break instead of letting them sit for months? Please. Just do that bare minimum.

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★ 2

The biggest negative about this place is just dirty. The bathrooms are absolutely disgusting. They stink. There’s just filthy dirt all over the bathrooms. It’s disgusting. The equipment is not well-maintained. It’s very old equipment.

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★ 5

Lots of machines

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★ 5

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★ 5

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★ 5

Came here on travel for the week so I wasn’t gonna be here long and the manager Scott hooked me up for the week with a 3 day pass, great staff and the actual gym has a wide range of equipment to do the things I need to do highly recommend.

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★ 1

👎Customer Service = non-existent

Balboa is way better.

Rude staff.

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★ 5

Shoutout to Scott for helping me out with getting a membership. Great vibes and lots of energy, plus the gym itself is clean, welcoming, and not crazy busy even at peak hours. Cheers.

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★ 5

They have done a really nice job here on both the equipment and space. Friendly staff too! Plenty of space to workout.

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★ 1

I would give this place ZERO STARS if I could….All the men showers should be closed for good until they clean them or remodel them. They are disgusting!!!!!! the worst I have ever seen from a gym. It is criminal!!! You can get fungus there just from touching the walls!!!! The curtains are all ripped and full of mold, the floors are dirty all the time, the tiles are all full of disgusting mold, The ventilators are broken, with scarry nasty holes and full of rust that small pieces will fall over your head! The shower heads are all clogged or not attached to the tiles, The shower glasses are brown with mold, the drainers are all clogged , There are hair piles on the floor. Sunday it smelled like a dead animal was decomposing there!!!!! The toillets smell like urin all over, Toillet paper all over the floor, There is always water on the floor and a wet sign around! Wanna wash your hands?????? Only one side of the hand washers work. Then only one dryer works and it keeps going on and on…. All these new front desk hires ???? Always on their phones playing games or watching YouTube Videos!!!! Where is the cleaning crew????? Does this ever get cleaned ??????? The water fountains???? One has not been working for over a year and the other is disgusting full of mold and and rust. Scott ( the manager) is a good guy but he needs to do a much better job than this. These need to be fixed NOW!!!!!!!!

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★ 1

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★ 4

The Mission Valley gym is exactly what I needed. The staff is friendly and considerate. If you’re looking for a Personal Trainer, I highly recommend Monty. Each time we meet I learn new techniques and exercises. He’s very knowledgeable and takes his time to make sure you’ve got it right.

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★ 1

Almost every piece of equipment in this gym is falling apart! It is probably five years past a major renovation. Three staff members sitting at the front desk and no one greets you as you check in.

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★ 5

Very nice coach with lots of good advice. Looking forward to workout out with her more !

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★ 5

I've been training with Kyla at 24 Hour Fitness Mission Valley for some time now, and I truly look forward to our sessions. I'm 74 years old, and thanks to Kyla's guidance, I feel stronger, more balanced and definitely more fit. She always tailors the workouts to my needs, listens carefully, and makes sure I'm progressing safely.

She challenges me just enough and is always positive and encouraging. I appreciate her professionalism and sense of humor - she makes working out something I enjoy. She's the best.

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★ 5

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★ 1

I get a day pass and they deny me

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★ 5

Just started going to this gym in June 2025 there's always room for classes and cardio which is super convenient. Theres a trainer named Muntathar known as Monty that I've recently been working with and I'm so glad that I did, he's very helpful, knowledgeable and cares about your fitness journey! Highly recommended. Scott is welcoming along with his staff at the main entrance, he’s made a community that feels safe!

It would be nice to make the hours longer but overall I recommend this gym !

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★ 3

Broken equipment and dirty.

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★ 5

I’d like to highly recommend Monty as a trainer. He is not only knowledgeable and dedicated but also genuinely kind and supportive with everyone he works with. Monty takes the time to understand each person’s goals and adapts his training style to help them succeed while keeping workouts engaging and motivating. His positive energy, consistency, and professionalism make him a standout trainer and a pleasure to work with.

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★ 1

Great location and love the layout of the gym. There is a big LGB community which I don’t have a problem with however; the staff has decided to put up clear shower curtains in the locker room showers. There were 2 incidents where I saw another male member looking at me through the curtain. I feel a “Frosted curtain” which cost the same amount would have been better for some privacy while showering. This is the only gym with clear curtains I have been to and it might have been intentional.

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★ 3

No sauna/pool. Showers need attention/to be cleaned regularly (not clean). Location tucked away in an outdoor mall area.

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★ 5

Came in to discuss so difficulties with my membership. I felt my grievances were heard and understood by Coach Jillian who genuinely made an attempt to help. Manager Scott also offered help and other options to help. Great communication and understanding by the team.

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★ 1

This place sucks.....management suck as well. Take your business to LA Fitness At Civita. Place is way cleaner and management nicer. Bitcing attitude at 24 hour fitness.

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★ 4

Locker rooms and some equipment can use refreshing. But otherwise, a great location for a quick workout.

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★ 3

7 out of 10 ellipticals incline positions are stuck in place and one machine doesn’t work at all. Been this way for a long time. I guess they don’t have a maintenance team.

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★ 2

It used to be my favorite location to go after the downtown and Grossmont locations were shut down. Everyone is crammed into this location and someone keeps stealing the 10 lb plates so I don't like bother the next person to borrow the plates really quickly when I'm trying to hit a PR. I just go to the gym just to get in shape.

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★ 5

GM is great, gym is clean, and conveniently located.

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★ 5

The staff here is very kind and helpful, and are very intentional in maintaining a safe and supportive environment at their gym!

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★ 5

Cathy is absolutely amazing and knows how to run a gym. We had an incident with a roid bro losing his shit. She stepped in, let him k ow toxic attitudes aren’t allowed here and made him leave. The gyms always clean and I haven’t seen the equipment here ever been out of order. Love this place and the crew that’s here !!!

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★ 5

I have used many 24hr locations over the years and this one beats them all. No hassle anything. Machines are great.
Manager and desk staff are helpful and effective. Fellow members are respectful too. Parking easy as well.

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★ 5

This is by far my favorite 24 hour in San Diego. GM is always super nice and cool when I come in! The staff is great and the people that come here are also chill too. Everyone is doing their own thing. If you’re looking for a gym to start and join..I recommend this one!

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★ 5

Great manager
Takes care of problems
Staff very friendly

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★ 5

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★ 5

Definitely one of the better 24 hour fitness clubs (and I have been to most throughout San Diego County), mainly because of the attentive management. Scott, the GM, is always open to making the club a better more welcoming place. It helps that he actually uses the equipment in the club too. One sign of a great club: look at the dumbbell racks. Theirs are always in order (unlike a lot of other clubs).

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★ 5

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★ 5

Cathy goes above and beyond. So proud to be a member at this gym.

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★ 2

I am positive that the people leaving anything higher than 3 stars are from an alternate reality. I’ve been coming to this gym for about a year and here are my thoughts.

The gym floor itself is decent. Free weights, pulleys, class room, treadmills, stair machines, etc. It’s average gym; you can get a good workout. I will say though that although I’ve never seen anyone cleaning, the floor looks decently clean.

The men’s locker room and showers are absolutely deplorable. You don’t deserve a working clock in there, much less a working tv (not that you need it but it seems to be a staple in every other 24 hr gym I’ve visited). The air vents are absolutely destroyed and covered in what is likely mold. for The walls and ceilings are spotted with the same. The shower curtains are either non existent, ripped, dirty, or grimy. The shower floors show a greenish film on them. I don’t mean to bash on this gym but these guys don’t even try to keep this area clean. I’m surprised the City’s health department hasn’t shut it down as a health hazard. I don’t take pictures so as to not violate 24’s policy prohibiting pictures in this area, but I encourage you men to go in there and take a look. As rate paying members, we deserve clean facilities. This is unacceptable, and what’s more, in a year, I have not seen an effort to fix it.

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★ 5

Cathy & Christine — we’re absolutely amazing with helping me get set up. This gym is so low key and a hidden gem. Highly recommend.

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★ 5

Just signed up today with Cathy, had an amazing walk through, signed up immediately. Cost savings and access to all gyms. Better than all other gyms. Will soon sign up for the year. Thanks Cathy, your the best!!!

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★ 5

Reliable and clean. The best remaining 24hour in Central San Diego.

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★ 5

The gym manager and staff are friendly and eager to make you feel at home. I appreciate the bare-bones, no-frills atmosphere. It has everything you need for a good workout. Everyone is focused and efficient. In and out, with no distractions.

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★ 5

Scott runs a tight ship and keeps the place pretty clean.

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★ 5

I’ve been coming to the Mission Valley 24 Hour Fitness for years, and it’s consistently been a great experience. The staff is always welcoming—Scott, the manager, and Antonio at the front desk go out of their way to be helpful and friendly. The gym is well-maintained, and the equipment is always in good condition. Overall, it’s a clean, reliable, and well-run facility that I highly recommend.

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★ 5

Kathy and Kevin welcome you and are on point with answers, and nice disposition! The place is clean has all U need

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★ 5

This is my favorite 24 hr location in San Diego. The staff is amazing especially Cathy, everyone greats you when you come in and it’s not as busy as many of the other location. Highly recommended.

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★ 4

I’ve been going to this gym for over 10 years. Lupe is amazing. The 5am crowd knows the gym will open on time and clean whenever she’s working. She’s always cleaning something and takes pride in her work. Docking off a star because when she’s not working, it’s a 50/50 chance the person covering won’t show up, which is a bit annoying. But this gym has everything i need to get a good workout in.

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★ 3

Living in Mission Valley, this is a nice location and the staff are for the most part friendly and engaging. As a long time 24 hour member, there are some opportunities for improvement.

1) Please make sure the equipment is in working order. There are times when it took weeks to repair equipment. Also, there is equipment that is missing parts or damaged.

One of the squat rack needs to be bolted down. The one next to the Smith Machine specifically. I would hate to see someone break the mirror putting back the weights

2) Dusting the fans could be done more often.

3) Hand sanitizer dispensers should be replaced. The handle to dispense is working on a few.

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★ 5

the best staff, super helpful and attentive, they answer all of the questions and help with everything.

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★ 5

The crew makes this location worth coming in. Good equipment and plenty of windows without crowds to get workouts in.

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★ 5

Polite staff. Great hours. Great location with ample parking.

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★ 5

Best service ever and the stuff are so kind and generous and helpful I recommend it 💯

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★ 5

Scott is an excellent manager. Staff friendly and helpful. Equipment is quickly repaired and gym is very clean. Thank you Scott!

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★ 5

Great gym and friendly staff! Always great when Marisela is there to greet you!

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★ 5

This gym is awesome and always super clean! The employees are very kind. Love how I can even shop after my workout.

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★ 5

Great staff and they do a great job of keeping things working.

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★ 5

Awesome gym and great management! I would go anywhere else.

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★ 5

Staff is always friendly, gym is kept clean and machines are always available no matter what time of day you come love this location.

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★ 5

Club 67 is the friendliest location in San Diego. I have come here for 5 years. Khal was manager then and did a lot of great things to improve the experience and the staff since then have kept up the momentum. Cathu has been here about a year and has been very dynamic and has added a lovely energy to the Club - thank you

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★ 5

Cathy is an awesome employee. Always genuinely nice. I always look forward to having her greet us at the from. Great job. 24 hour club 67. Thanks Cathy!

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★ 5

Cathy was amazing and made me feel welcome like everyone there! And.. they create a personalized package! Fantastic!

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★ 5

Great service! Cathy & Kevin were very welcoming as I was visiting from another area. They clearly explained what it would look like as a visitor & gave me options to upgrade my membership (which I did) and it ended up saving me more money :). Thank you Cathy & Kevin for your wonderful customer service.

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★ 5

Kathy, at the Mission Valley shopping center location is great. She always has a smile on her face. She goes above and beyond and treats each client like a family member.

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★ 5

I've been going to club 67 in Mission Valley for several years now, and at this point have visited every 24 Hour in San Diego, and club 67 is my favorite by a long shot.

Don't let it's small size fool you. It's got all the necessary WORKING equipment, enough space for you to walk around without tripping on other people's stuff, and the front desk folk are the nicest people.

I'll gladly go to the smaller location that closes a bit earlier if it means I'm going to have working equipment, friendly folk, generally a more chill crowd.

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★ 5

This gym is good the shining stars are the staff! Every single one of them are just so accommodating and kind. And have stayed that way consistently. Unfortunately a lot of the people who workout here don’t care about the equipment and break, however, the staff are so rapid at getting on top of repairs and that’s a huge deal! Thank you so much guys!

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★ 5

Awesome place to get your fitness workout in. The staff is super friendly and kind. They are also very supportive of your fitness goals. # 067 Club Fitness center is outstanding

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★ 5

I had my first training session with Kyla today and I really enjoyed it. I felt very comfortable/safe and liked the workouts/stretches that she suggested to me. I also really valued that she took the time to know my daily routine and educated me on what parts of my body I need to move differently/adjust while doing a workout. She was also very encouraging when I felt like I had to take a break and made sure to check in so I didn’t push myself too much. I signed up for a training plan with her and am very excited to start.

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★ 5

This is an excellent gym, my favorite 24 in all of San Diego county. The main reason I feel this way is because of the manager Scott. He creates a welcoming atmosphere to all. He has excellent customer service.

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★ 5

We've been members for roughly 10 years now. We usually work out in east county but coming to the Mission Valley location is always a nice change of scene. The gym is kept clean and the staff is always friendly and helpful. During the pandemic they moved their equipment to the covered parking structure so members could continue working out. On two occasions my wife and I had some questions about our membership. Both times the GM Scott Greene was more than helpful. Great job!

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★ 5

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★ 2

Equipment is always broken here. Frequently Chang hours. Pretty inconvenient.

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★ 5

Tonya, my trainer is awesome. She helped me feel more confident in coming to the gym. She showed me how to use the equipment and how to perform the exercise. She coached me on my form while I performed the exercise. Big shout out to Scott ( the manager)who really encouraged me to set the appointment with Tonya.

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★ 5

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★ 4

New equipment. Still need more dumbells. You can't ever have enough

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★ 3

I thought they had a pool Sauna and Everything So Not The right Fit for me

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★ 3

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★ 1

Before you decide to sign up here know they have machines and bathrooms that have been broken for weeks/months with no sense of urgency to fix. Or you can drive 15 mins north to Balboa that’s WAY better.

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★ 1

This gym needs a major upgrade. The equipment is outdated, and the cleanliness is unacceptable.

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★ 1

After several emails addressing issues and needed repairs, I've seen no improvement. Whenever deep cleans happen, it's noticeable for the first few days because deep cleanings are rare and infrequent. One major issue is that there are trashcans in each bathroom stall with visible feces that make the entire bathroom smell. Biohazard as well. Several machines need to be reupholstered, specifically the laying down leg curl. There are only two ropes for cables, one of which is frayed due to people adjusting them for single-arm exercise. The frayed ropes look unsafe and give a cheap feel. This gym could invest in several more ropes and a few single grip ropes. They could also replace three single grips for cables that went missing or were broken. This gym has declined in equipment and quality since I started coming here in 2022.

-Edit: I don't want to be personally contacted. I want issues fixed and broke/missing equipment replaced.

Edit 12/2024.
None of the above concerns I mentioned were fixed except adding a few more ropes. One urinal had been out of order for several weeks and good luck if you can hole your breath. The bathrooms smells like urine and ammonia because of the broken one. Lastly, there’s graffiti in the bathrooms now. Can someone from corporate have a look and invest in elevating this facility?

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★ 5

Love the cleanliness

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★ 1

Cmon guys the bathroom light has been out for over a month. I'm tired of pooping in the dark

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★ 4

Tried to try this gym, got the online pass and was sold after speaking with the Manager. He was really friendly, and the gym gave me everything I needed! Definitely turned the experience around.

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★ 2

Is there a basketball gym at this one

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★ 2

Entire place reeks of chemicals, my throat is sore like im sick after working out here

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★ 2

they need better lighting so it doesn't look so depressing. Fix broken machine in a timely matter

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★ 5

Great staff. Mahalo beautiful Fano for helping me sign up.
Gracias Vida

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★ 1

Old member price going up to $329.99 monthly
New member price $239.99
Cancel old membership and sign up again for $239.99 however, there’s a new member fee that prob equals afterwards to the old membership.
What a scam! Disappointed on 24 hr fitcrap

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★ 2

It’s pretty awful that machines remain broken after two months. Most of the equipment is very old and needs to be replaced. I think it’s time to move to another gym.

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★ 1

don't waste your time! go to chuze fitness across the street. Cheaper price, better service and amenities like massage and sauna. Also overall much cleaner and newer equipment at Chuze

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★ 1

Terrible service 😑
A guy was rude monopolizing 3 machines and fight me to get out of one.
A nice gentleman approached to tell him he can't do that. I don't like to complain but I told the gym manager and he stand up for that rude guy.
Not sure about the rules but I'm sure it's wrong monopolize 2 o 3 machines and don't let others use them.
Plus equipment broken.

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★ 4

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★ 4

I find the drinking water in this gym to be absolutely undrinkable. It makes me sick. I need alot of water because I regularly do hours of aerobics. Other than that, I find that the gym has many good qualities for me.

I do not think that 24 Hour Fitness has any 5 star gyms. The gyms are understaffed, and I believe the employees are underpaid.

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★ 1

JOIN A DIFFERENT GYM! This club and 24 Hour Fitness are horrible and no longer worth the money. Try EOS or a local gym.

UPDATE! At least HALF of the bikes in cycle class either don't have monitors or they don't work!! What are we paying for??? All the "owner" does is post the same response to all of the reviews but NOTHING EVER CHANGES. Horrible!

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★ 3

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★ 5

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★ 5

Just joined, and moved from UFC fit due to better location for me. I signed up with the Platinum package and can take my wife as a (Buddy) anytime she wants to join me. For the money it can't be beat! Friendly staff and all the equipment works and is clean.

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★ 1

I had a sad experience trying this gym for the first time. Unfortunately, the sales and service manager Brian Dang treated me very unkindly for reasons I am unaware of. I wish it had been different because it’s the closest to my home but I won’t be able to return after this experience. The gym itself it’s ok, a bit old but doable.

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★ 3

The gym is old. A lot of the equipment has been broken since last year. Convenient location for working out on the way home and easy underground mall parking lot. Sometimes the front desk staff says hello and goodbye.

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★ 4

Easy underground parking. Facility is clean and members here are courteous. It's in the mall close to Target etc. So you can get things done in one trip

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★ 5

Kevin un excellent persona profecional y eficiente
Gracias kevin

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★ 1

The men's bathroom sinks have been broken for MONTHS and no one fixes them.

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★ 1

Signed up for a free 3day pass and was told to show proof of residence, which I did but the guy looked at my lease agreement and saw it was only till Feb of this year and denied me of using free pass. Then asked me to go on back to his office to ask me questions. Didn’t seem right just to check it out, I’m sure they assumed I was just trying to use free pass.

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★ 5

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★ 5

Great GYM! Crowded but worth it.

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★ 5

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★ 5

Awesome staff. The gym needs a facelift desperately everything is old and worn out , the showers and bathrooms are a mess ..

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★ 1

This location has gotten so bad. I know Westfield sold Mission Valley Center, so maybe 24 Hour Fitness is just waiting to close this location permanently. I know labor and hiring are tough, so maybe they can't find any cleaning staff. The equipment is old, so maybe they have trouble getting parts for the broken machines that it takes months and months for them to repair. I've given them the benefit of the doubt for so long, but it has become untenable. The last straw was this week when the men's room toilet area was flooded with urine from a broken urinal. They put up yellow wet floor signs, but refused, REFUSED to mop it up. The shower stalls in the men's room have mold on the vents. Those stalls never get cleaned. Most of the sinks don't work. Many homeless use this location as a shower facility and leave discarded old, soiled clothes and shoes, empty bottles, and trash around in piles on the floor. It is unfathomable that with all the bad reviews on here and on Yelp that 24 Hour Fitness corporate lets this neglect continue. You can tell they just don't care about the facility or member experience.

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★ 1

Drinking fountains constantly broken. Paper towel dispensers constantly empty. Urinals constantly overflowing on to the floor with piss!!! Get it together.

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★ 5

The staff are PHENOMENAL! I was traveling from Canada and had a great experience, topped off with them contacting me when I returned back home that I had forgotten my wallet there. They mailed it to me in CANADA and refused to let me to pay. If we had a 24 Hour Fitness in Canada I would be dropping my membership for them in a heartbeat.

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★ 1

No air conditioning. Closes at 8. This franchise has gone downhill.

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★ 3

Ehh. Equipment could use an update. Barely see anyone wipe down machines at this location

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★ 3

Has this place ever been 24 hours? Would be great to get off from work and have enough time to work out.

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★ 2

*UPDATE 2*

Could really use some new treadmills! The current supply of treadmills are constantly breaking down with no ETA on replacement/fix! Also, what happens to 60min limit on cardio machines?!? Monopolizing one machine is ridiculous!! Back down to 2 stars!

*UPDATE*

With how busy this gym gets during peak hours, corporate should REALLY consider consolidating both Mission Valley locations and taking over the long vacant Macy’s building, or the soon to be vacant Bed Bath and Beyond building! Creating another Super Sport or an Ultra Sport (none in SD) would be beneficial!

I don’t understand why there are so many complaints about this gym! It’s a gym; it has treadmills, ellipticals, TRX training, ropes, and all the machines and weights you’d hope to find in a gym. Regardless of whether or not machines are new or old, you can still work out here for an hour or two and be satisfied with the outcome! It should be the effort you put into your workout that determines the outcome, don’t blame the gym!

With that said, it would be appreciated if people would consistently wipe down their machines after use! Sweat, although minimal at times, does linger on a machine if not wiped down!

Thanks

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★ 1

The gym should post signs that back packs and duffle bags must be stored in lockers instead of the gym floors. Members are setting their duffel bags next to equipment to reserve the equipment for themselves but the member is nowhere to be seen. It’s extremely inconsiderate. Today I went to the cable machine and I saw a back pack but no member, so I started using it. The member shows up 5 minutes into my set and points to his bag indicating that he was “on the equipment “. This is pretty standard behavior at this location. I probably won’t renew my membership.

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★ 5

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★ 3

Conveniently located, great parking, alot of classes offered, plenty of room with many machines and free weights.
Need new row machines.
The front desk staff is 50-50 with welcomong and friendliness vibe.
Please give some attention to the women's locker room.
Restrooms disgusting.
Perhaps hourly checks to actually clean.

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★ 1

Their AC has been broken or underperforming since they opened. Hard to work out there

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★ 1

Not a 24 hour fitness if it closes at 10!!!!!!

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★ 3

No sauna or pool. :-(

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★ 2

It’s one of the worst gyms I’ve been to. The equipment is old and falling apart. Bathrooms are filthy and not cleaned up often. And it smells when you walk in, like something is burning. Can’t believe no one else has complained about the smell here!

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★ 2

Went from 24 hour mission valley to 24 hour hillcrest real quick , feel like I’m in hillcrest at the gym. Feels weird to even use the Locker rooms

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★ 1

This location is full with bunch of people who goes there to only socialize and play on their phone while holding machines and wasting other's precious time. I was so sick today waiting on a machine again this guy was on his phone for 25 minutes and than he started to socialize with his friends and after played a while on his phone while i was waiting for the machine. I walk up to the front desk and escalated to the manager name called scott greene and he was incredibly rude! He told me there is nothing he can do and he got super upset to for no reason instead of helping the situation. Manager scott told me some gyms are cheaper than others for a reason and you get what you paid for. I mean what a ridiculous customer service, if you would call this a customer service. I asked him to cancel my membership and he started to raise his voice to me and said he will be more than happy to cancel. This gym doesn't deserve your money nor your time if you plan to enroll. Help yourself and enroll somewhere at least more apologetic and have empathy towards your frustration. I am sure i am not a big loss for 24 but some other gum will get my business and i am sure they will be happy to!

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★ 1

They only accept Americans. As a foreigner you’re not allowed. I can’t believe this is legal. I’m in San Diego for a few months from abroad and they wouldn’t let me in without an San Diego/American ID or proof of residence. Not sure why my money isn’t as valid as someone else’s, I would’ve happily paid for a few months here.

This seems like a discriminatory practice.

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★ 5

No pool, no basketball courts, no sauna, but they have the equipment you need and I like the crowd there.

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★ 3

Has all the basics and it smells less like old sweat and feet than the Balboa location. The free weights, benches, and cable machines are all fine, but the other machines are hit or miss or are out of order for weeks at a time. It is also disappointing that they do not have a gender neutral bathroom available.

The company "responds" to reviews but does absolutely nothing to make changes. Obviously very corporate and you get what you pay for.

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★ 3

This place is convenient for me - as I live in North Park. Ive been going here for 6 years. And it's cheaper than the gyms IN North Park.

Unfortunately this is one of the 24Hr Fitness spots that is NOT actually 24 hours. It closes at 10 during the week and has pretty early closing hours for weekends. The equipment is cleaned regularly as are the bathrooms and showers.

Diversified weights but some challenges that all big gyms have:

Elliptical machines - some "click" or "snap" as you step. There are many machines, but some need maintenance and their approach seems more - let it break all the way. Then we"ll fix it.

The water fountains have been im disrepair since ive been going - there are 2 sets of dual fountains and the far right one is broken for each set. Also the actual button to receive water is broken on the other.

When machines do break (seated leg press, hip abductor) it takes a while for them to be fixed.

Medicine balls (the big puffy inflated balls for crunches. Etc) aren't maintained well. Those things don't work if they're not inflated all the way. If they're soft/deflated there's no point - they're not doing what they're supposed to for you.

The staff is either unwilling or unable to change the channel of televisions. There's a television that's been frozen on the same screen/image for over a week - staff seem to just ignore it.

I know the Covid's over but the sanitizing liquid and the paper towels run out often. They're not replaced very often. There used to be a table with those supplies, While that seems unnecessary now, the individual stations run out.

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★ 5

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★ 1

I complained that the radio is too loud. Even when wearing noise cancelling ear buds the music (and the 24hr Fitness commercials which are 50% louder) are intrusive when listening to my own music. I asked the manager, Scott Green, to turn it down to background music. I argued that 90% of people already have something in their ears so they don't want to hear it also. He responded that 'they can't turn it down for one customer's request'. He missed the point... this one customer, PLUS 90% of the other people, don't want to hear it. Seems that should be a slam dunk for customer relations but, no, this week he had turned it up louder! I won't be going there until this is fixed.

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★ 5

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★ 1

Customer service definitely not up to par.

They dont take care their patrons that is local to the area. I asked if they offer a 3 day pass or at least a day to test out the gym since its the closest to my home. They said no, including the manager that gave me a racist vibe (His entire crew is not diverse as well). Anyways, so I end up paying 15 bucks to try their gym. They only have few equipments, and not upgraded as well. Not worth my 15 dollars at all.

Overall, they are more about the money than actually helping people or taking care of their patrons. Im definitely not coming back.

Source: Google

★ 1

Poorly maintained. 1 of the 4 water stations are functional. Seems the urinals always leak and have a puddle. A few of Sinks in bathroom don't work,staff at front desk busy on their cell phones at times. No music in the gym. Broken foot straps on exercise bikes, TV on the same channel for 3 years in locker room ( nba package direct tv screen)

Update : 4/3/23
Water stations still down,no greeting from front desk.

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★ 5

AMAZING, have fun

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★ 4

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★ 3

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★ 5

Most of the workout crazies call this 24 the Factory. This is where you come to either begin, start over, or rehab injuries. The staff is always nice and it is very convenient to get a 45 min to an hr workout in.

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★ 1

I love this gym but today was super uncomfortable I went to use the bathroom and there was a lady completely naked drying her hair and body with the hand dryer my girlfriend went in first and told me I wanted 30 min later and I went she was still in there getting ready naked! Please put a sign on to at least have a towel on.

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★ 4

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★ 1

I was a 30-year member of the Hillcrest facility, a place I could walk to and see friend/regulars. When it closed during Covid, I went to the outdoor Mission Valley outdoor facility. It was OK all things considered.
But when Hillcrest closed permanently and Mission Valley reopened inside I realized just how awful this place is (especially in comparison with Hillcrest).
The Mission Valley facility is a dungeon. It's dark - no natural light and very little artificial light to compensate. Don't let the promo photos fool you - all that light is gone. The place is an effing dungeon.
Pre-Covid, when I worked out at Hillcrest, I could do drop-sets on a different body part every day. Not in Mission Valley. There really isn't enough free-weight equipment here for those of us who need it. (No 30# barbells?)
Finally, I know that every 24 Hour franchise is different, but I just can't find the same sort of equipment / machines I used at Hillcrest at Mission Valley. There probably are equivalents, but once I stumble around in the dark and find a POS similar machine , it's being used by other folks who have migrated to Mission Valley after their own neighborhood facilities have been closed.
I want to continue my membership with 24 Hour Fitness, but my absolute disgust with the Mission Valley facility's lack of available equipment, and it's dungeon-darkness without any sort of workout music, makes me question my membership.
I really miss my daily workouts, but I effing hate trying to work out at the Mission Valley dungeon.

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★ 3

It's a gym. Needs to be upkept better. Needs to be painted, machines updated, and ventilation addressed.

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★ 5

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★ 5

Nice to have a location in a shopping mall with tons of parking, especially in january

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★ 1

I just signed up to the 3 day complimentary pass in preparation to move from my Platinum membership with LA Fitness and to try and find a new gym.

My first experience was very dissatisifying! The employee behind the counter informed me I could only use it for 1 day due to being a member in Hawaii four years ago which doesn't work when trialing a new gym!

I found the employee quite rude, lazy, had an attitude problem, his attitude put me off straight away and I walked straight out or the door. Please work on your customer service skills!

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★ 3

First time at this location, and not bad, there’s lots of equipment, it’s more like vintage than upgraded to modern equipment, which is not a problem as long as the machines aren’t broken. I’m not sure what happened to the lockers in the women’s restroom, but maybe that’s something staff may answer, there may be some California changes I’m not aware of as of right now.

I enjoyed my workout while I was here, one odd thing I did notice was the showers have a setting of cold water is hot and hot water is cold, that may be a job for a plumber, if the men at this facility do not have additional jobs and would love to fix these problems that may be another job to have at the facility they already work at or the employees can always find local resources that may be able to get the job done.

If investors are what’s necessary for funding, their employees can always do some research on development, reviews help businesses know where they are able to improve and where they are not meeting customer satisfaction. I personally don’t like bad reviews, but the least I can say is they help businesses get feedback on maintaining these facilities open. When too many reviews are bad reviews, businesses close or are underfunded and we don’t want that if we want to business to thrive and for people to keep their jobs (:

I enjoyed my workout, at least what I used seemed to work fine!
Thank you

I give this place between a 3-4/5, I couldn’t tell you what to expect of a 5 star gym, that’s something for the team here to brainstorm with their coworkers! Teamwork makes the gym work 🙂

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★ 1

They sold me a plan for just a dollar in a month. I canceled it 15 days later and they charged me Usd 29.99 in my credit card. I spoke with Mr Scott claiming the refund and he said it was a misunderstanding from my side. Watch out when signing this promotions because they don't use to follow the agreements.

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★ 1

Super disappointed with the manager Khal. Unfriendly and not willing to help me out with a 3 day trial pass. After presenting him with multiple forms of verification as a San Diego resident, he still turned me away. Definitely won’t be signing up at that location as long as he’s an acting manager. Khal is not manager tier.

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★ 4

Centrally located. This is my go to gym. I just wish the AC situation was better. I know the old school AC system and it’s output is out of 24 hour’s control. It would be nice if the management spent a few hundred dollars and put some floor fans in there. It’s way too hot. Makes working out unenjoyable.

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★ 5

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★ 5

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★ 1

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★ 3

This is a great gym if you like saunas. They don’t have a sauna by the way.

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★ 1

Dirty and filthy restrooms, it seems like they never clean them. Showers with moho and hairs. Even after advising the staff a few times, the cleanliness in the bathrooms did not improve.

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★ 3

I tried this location for the first time today to see what it was like and the Guy at front desk was not friendly and didn't seem interested in creating a connection through customer service. Its unfortunate because many people choose to go to gyms where the front desk people are professional and give quality communication.

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★ 4

I like the gym itself. It has most everything I need. Unfortunately the gym is so crowded when I come that it makes me question if coming is even worth it. I bought the year long membership though; so if you're looking for a gym, please look further. Haha!

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★ 5

Great Gym with all the equipment. Inexpensive, convenient and friendly staff.

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★ 3

I really like this gym. My only complaint is the lack of no glute machines. Due to that reason, I deducted 2 stars. Please add glute machines soon!

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★ 5

Taylor was a lovely sales lady and it was an easy and effortless transaction. The facility is a little bit on the small side but the staff is great

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★ 3

while working out here is entirely possible this is one of the least fun gyms I have ever been to. it has all the charms of a manufacturing plant. a huge, windowless, featureless hall with millions(albeit clean and functional) machines lovelessy stacked together too close for comfort. went there on a Saturday morning around 11 and it was way too busy for my taste. day pass cost me 15 USD.

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★ 3

I will never understand how difficult it is to turn on the fans in this place. I literally have to ask every single day for the employees to turn them on. We're in southern California. In a gym. With 50 sweaty other people. Getting motivated to exercise is difficult enough.

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★ 3

The gym kinda old and does not have sauna..

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★ 5

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★ 1

Staff smells bad

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★ 1

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★ 4

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★ 1

Unprofessional and uneducated staff! Especially managers! They are so rude and don’t know how to talk with customer! They are scammer and charging extra without informing! I brought there two of my friends to join membership but the manager doesn’t want to take the application! It was so rude and weird!

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★ 4

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★ 1

Front desk girls are rude and have a very bad attitude

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★ 1

The front desk girls are not helpful and to top it off they are rude...I literally drive out of my way to not deal with the staff here 🤦‍♂️

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★ 5

I have been a member of 24 hr for over a decade. Going to the closest 2 locations for over a year now since Hillcrest closed. I attend the Balboa and this Mission Valley location. I'm glad the mall one stayed open as it's the closest one to my home. The clubs Sales and Service manager, Jorge Paredes, is one of the most friendly, caring, knowledgeable hard worker at 24 hr. He takes the time to talk to the guests working out in the gym, which at the other gyms I have never seen in a manager. He takes pride in his job, cleaning all areas even in the bathrooms. I would talk to him and thank him for caring about his club. I give him 10 + Gold Stars. He is an amazing worker, and I enjoy seeing him at Mission Valley each time I work out. I m glad 24 hr has him there. Thanks for that. He takes the time to say hello and talk to you no matter if he is busy or not. Great manager Jorge is. Keep up the great job. Total asset to the Mission Valley gym. We need him at all the 24 hr locations. Thanks Jorge 🤗

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★ 1

It seems I didn't fit in there. The locker needs a makeover.

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★ 1

I almost wasn’t able to work out at all because I had an out of state drivers license despite paying rent here. (Not sure why my address matters to workout) The girl at the front desk also said they had to keep my license while I worked out. Right off the bat I had a bad feeling. The gym it’s self is small, dark and outdated. Honestly, it is the worst gym I have ever been to and a complete rip off for 40 bucks a month! Not sure I would even want to go back for a bargain.

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★ 2

They will charge your card twice for the first and last month without telling you . They will tell you there charging one month but they will charge 2 months . Really Bad way of getting coustmers , plus they will charge you 49$ yearly maintenance fee..

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★ 4

It’s ok

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★ 1

I just moved to San Diego from Poway. It's about 18 miles away. I live .03 Miles from the 24 hour fitness in Mission Valley. So I downloaded my 24 hour fitness 3 day pass. So I take a pre work out supplement called C4 and show up. I was denied entry by the front desk guy because my driver's license says Poway CA. 92064. Which is a part of San Diego county. He says it's just for San Diego locals. But he is ready to sell me a 1 day pass for 15.00. earlier the same day I did a tour with the assistant general manager and had a meeting lined up for a personal trainer..... As you may guess we can kiss that idea good bye.

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★ 4

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★ 4

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★ 4

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★ 5

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★ 5

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★ 3

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★ 3

Clean. Not crowded but no classes. We joined because of the classes. Got our money now "dey" gone. Bring back Zumba, Spin, and strengthen training.

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★ 5

Nice gym, spacious, good machines

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★ 5

This place is awesome, loved how they moved everything outside when COVID-19 hit, bless!!!

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★ 4

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★ 5

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★ 1

I don't recommend 24 hours fintess. Unprofessional people who steal money with fraudlent chargers. Never go here

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★ 1

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★ 1

This gym is in severe disrepair; missing tile, broken and rotted drywall, burned out lights, missing light bulbs.

I would let that slide but to top that off its also dirty; trash all over the locker rooms, used q tips, soiled paper towels, a ring of grime on the walls of the baseboards, even the entry to the gym was dirty with sheetrock dust.

Also this was not at a peak time, they were not particularly busy.

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★ 3

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★ 3

I don't see people following the rules. Putting on face mask correctly/Cleaning equipment after used. Add more posting to remind members.

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★ 1

The gym and the equipment are very dirty indoors and especially the outdoor garage area. The mall has construction that has a terrible odor.

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★ 4

Most of the people had on masks...compared to some other gyms.

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★ 5

Rock and Roll!

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★ 1

Went online to sign up for the free 3 day trial. Received a phone call the following day by a representative to invite me into location to redeem the 3 day free trial. However when I went in, The gym rep said they could not honor 3 day trial even though a different representative called me the day prior to invite me to location due to COVID restrictions. Seems like a scam to try and get new customers in so they can sell them a membership. A simple call stating they COULD NOT honor the free trial would've saved everyone the hassle prior to driving to the location to be told no.

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★ 4

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★ 5

Best gym during the chaos of covid!

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★ 5

Love working out early in the morning! Love that there is equipment outside and cardio inside! Love there is so much room!

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★ 4

Like the hybrid of indoor and outdoor training. Good deal!

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★ 4

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★ 5

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