★ 5

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★ 5

Edie was so great and helpful .

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★ 1

Nearly everything here is broken. Treadmills broken. Missing a full set of dumbells. Not enough 5s,10s for bench presses... toilets badly maintained. Usually missing tp and covers

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★ 5

Love this gym. Born and raised in uc and been going here since it had the turnstiles. Mainly go here for the basketball gym now and love the good games. Shout out eddy & the whole 24 hour team for the great & hard work 💪🏼💪🏼

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★ 5

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★ 5

Jennifer is amazing! She is friendly, helpful, very welcoming. She is always making sure there are cleaning supplies on the floor. She refills the stations if needed. She picks up the floor so that everything is in its place and there are paper towels or trash on the floor. It’s always nice when she works. She is an amazing! Thank you Jennifer!

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★ 4

UPDATE: They actually listened to my feedback about the doors once I brought it to the manager’s attention.

I also wanted to shout out trainer Ryan, who does personal training here and helped me a lot.

That said, I’m giving 4 stars just because many of the treadmills are broken.

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OLD:

They always leave open the doors to the parking garage so the whole place smells like car exhaust. It feels bad/unhealthy to breathe in car exhaust while exercising.

They don’t listen or understand when I complain to the front desk about this.

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★ 5

I’ve had such a great experience at 24 Hour Fitness UTC, especially thanks to Jennifer at the front desk. She’s incredibly warm, social, and welcoming; her energy genuinely makes a difference.

Every time I walk in, she greets me with kindness and makes me feel invited back into the space, even on the days I’m not feeling motivated. Her customer service is outstanding and truly adds to the positive atmosphere of the gym. Thank you, Jennifer, for being such a bright part of my fitness routine!

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★ 5

Jennifer at the UTC gym is very friendly and helpful. I appreciate her attention to customer service.

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★ 5

Eddy is awesome

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★ 5

JAMES GOOD ENERGY AND CUSTOMER SERVICE

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★ 5

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★ 5

Great gym!

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★ 1

Large amounts of equipment is broken, bathrooms are disgusting.

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★ 1

The equipment is never fixed and they do not clean at this location.

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★ 5

my favorite 24hrf location! left for a year an J did a great job signing me back up at the best price! its a great community and im happy to see many familiar faces after being out of sd for a while. an actual 24 hr gym w all the facilities i need for tri training and strengthening. i keep coming back to it :)) yes some of the bathrooms could use a little servicing, but general facilities like pool and machines are cleaned regularly, and ive been particularly happy with the bathrooms recently! not an easy task to do on a small staff and 24hr operations, so i can't complain!

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★ 5

Eddie up at the front was super cool and did a great job helping me with my membership!

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★ 5

My experience with the staff here are impeccable, readily available and willing to help. Big thanks to who helped me charge my phone when I was waiting for my ride today. 🤙🏽🤙🏽

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★ 5

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★ 5

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★ 5

Good environment

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★ 5

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★ 5

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★ 5

Christian Ah Toong was very helpful with my questions.

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★ 5

Eddy was the man. He hooked us up and made everything super easy. Really straight-up dude, no games, no hassle. You can tell he actually cares about helping people out. If you need someone solid and reliable, go to Eddy.

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★ 5

Very helpful showing me around, very transparenta with the membership types. Jennifer was so helpful

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★ 5

Eddie my guy! super helptful and friendly. As soon as I walked in asked me if I needed anything. And if I did just to ask him so he can help me guide me

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★ 5

Vin and Eddy were so helpful today in getting my membership set up!! Honestly the nicest staff at a gym that I have been to in a while.

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★ 5

Vin and Eddy were great at the front desk!

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★ 5

Eddy helped me so much.

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★ 5

Eddy was excellent
Helpful ,professional !

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★ 5

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★ 5

Eddy is great! Super helpful and friendly!

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★ 5

Eddy was great! Helped us set up our second buddy pass so simply! Super kind and helpful.

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★ 5

Eddy is the GOAT

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★ 5

Christian and Eddy are real helpful

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★ 3

So so

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★ 5

Great place to workout, Eddy was very helpful !

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★ 5

Eddy was super helpful and sweet. Cool guy :)

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★ 5

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★ 5

Great gym with lots of nice machines. Team are very friendly.

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★ 5

Great gym!

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★ 5

I had issue with payment cause I made a new card. The front desk was willing to help me waived the late fees. Really nice guy.

I have working out at this for a year already and it's been a fantastic experience

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★ 5

Eddy was an amazing help and made my check-in experience great!

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★ 5

Eddy was very helpful!

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★ 5

Eddie was incredibly helpful and knowledgeable with assisting me in signing up. He helped walk me through the process and was very friendly.

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★ 5

Big shoutout to Eddy — the 24-hour hero himself! I somehow *yeeted* my house keys into the trash (don’t ask, leg day brain is real), and without hesitation he gloved up and went full rescue mission. Above and beyond doesn’t even cover it — dude deserves hazard pay *and* a cape. 💪🗝️

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★ 5

Excelent service by Eddy

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★ 5

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★ 5

The fitness manager and the lady working the front desk were very welcoming. (11/ 06 AM).

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★ 5

Best 24 hour fitness ever

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★ 5

Was helped up setting my account with Elijah, very helpful and good guy! Process was simple, and easy

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★ 5

I went to check out the UTC location after getting a job at the mall. J was super friendly, gave a great tour, and made signing up super easy!

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★ 5

Hella good employees, gave nutritional advice and workout tips! Highly recommend this gym!!!

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★ 5

Amazing customer service from Elijah and J!

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★ 1

Be aware that some members have mentioned being encouraged to post positive reviews for month membership at no cost. I recommend checking all reviews, including lower-rated ones, for a full perspective

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★ 5

J was extremely friendly and professional! Signed up today and excited to continue the journey. J was honest, extremely helpful, and an overall funny dude! Thank you so much!

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★ 5

Customer service was great, J helped me find the membership I was looking for

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★ 5

I’ve always avoided chain gyms, but with my schedule, 24 Hour Fitness ended up being the perfect fit — and this Westfield UTC location absolutely surprised me in the best way.

Jennifer and James took great care of me during sign-up, and Ed gave me a warm welcome with a full tour and even invited me to a member party. The pricing is unbeatable, the vibe is positive, and the customer service was on point. The highlight? Meeting Hunter — a true gem of a trainer who I’m trusting with my health and wellness journey.

I never thought I’d say this, but… goodbye Equinox! I’ll happily bring my own Kiehl’s body wash and lotion while saving a whole lot of money 😂💪

Highly recommend this location!

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★ 5

dude had the hardest glizzy costume on ever

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★ 5

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★ 5

Eddy helped me out a lot!

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★ 5

Christian did a great job

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★ 5

James was awesome! Very helpful!

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★ 5

24 hr in UTC has everything you need for a gym! Plenty of equipment, a nice outside area & great employees who go out of their way to assist where they can😊

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★ 5

Tony was amazing, I love coming to this gym to see him.

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★ 5

Tony was very helpful. He found my airpods!!

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★ 2

Have been going here for 5 years, but I went to “pause” my account for a few months. The employee said there were no fees I would be charged for this pause. However, I’ve been getting charged these last few months. I called the gym recently and they said I cannot be refunded which is unfortunate because I was misled by the employee. I’ve had other issues which this gym has refunded me in the past for but I’m not sure why I was misled and not refunded. It’s unfortunate!

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★ 5

Great gym, been going here for over a year now, would highly recommend, especially after their remodel in march

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★ 5

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★ 5

I love La Jolla 24 especially Christian and Bailey.

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★ 5

Great gym please come and workout over here !

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★ 5

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★ 5

Tony jumped to help me right when I got in looking for an alternate drink because mine wasn’t available. He found somthing comparable and better than what I usually use. Great customer service over here at UTC 24z.

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★ 5

My guy Tony hit me with a discount on the protein shake. Great customer service.

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★ 5

Clean facilities and friendly staff. Special shoutout to Tony.

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★ 5

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★ 1

This location and many others of 24 hour fitness consistently neglect sanitation in the locker rooms, saunas, steam rooms and water fountains. The higher ups in this company must have never regained their mental health since covid. Yall take care of yourselves and don’t give up on caring for the world around you. Depression is contagious. So is kindness and motivation. Sorry for the truth bomb but it’s been years since yall stopped trying. Planet fitness is usually good

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★ 1

Charged me with classes I didn’t sign up for! When I joined, they gave me free classes for a month, but didn’t tell me that I would charged in the subsequent months. I never used these classes and when asked for refund, the front desk just refused to provide appropriate response.

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★ 5

it is really good place

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★ 5

The most cool in San Diego to strengthen their mental,soul and body at the 24 Hours fitness at UTC & El Cajon.

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★ 5

Love this place, great staff that’s always helpful, especially Bailey

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★ 5

Bailey is the best ever and has helped me with all my account needs. Love coming to this location just for her!

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★ 5

Tony’s awesome lol

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★ 5

The gym is nice and clean Especially all staff members are super nice Tony is the best of them He is super helpful and supportive

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★ 5

J was very helpful and very nice

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★ 5

Eddy was extremely kind and helpful with reinstating my membership. He answered all my questions. He was also the only one at the front desk holding the fort down! Much appreciated:)

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★ 5

Eddy was so helpful in finding my lost item.

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★ 5

j and Eddy are awesome five star

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★ 1

In over a decade of visiting this 24 hour fitness, I've never seen the men's bathroom cleaned. There's urine all over the floor next to each urinal, I wouldn't dare to go in the bathroom stalls, and it smells awful (as you can possibly imagine). I honestly don't know whether the men's bathroom has ever been cleaned since the inception of this gym. For the sake of the women that workout at this gym, I hope that their bathroom isn't as filthy.

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★ 2

It has become dirty and poorly maintained. The lockers have been broken for 6 months. Are they squeezing profits out before a sale?

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★ 5

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★ 5

Thanks J! Appreciate you!

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★ 5

J was very helpful at the UTC location!

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★ 5

Ethan helped with so much today, he answered all my questions and was super respectful.

Very enthused to be a part of the 24 hr Fitness community at UTC.

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★ 5

Ethan was exceptional in his service. I really appreciated how he helped me and generosity.

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★ 5

Great customer service!! Gave us a good deal on the membership!!

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★ 5

J was super helpful and went above and beyond

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★ 5

Helped me out, good customer service!

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★ 5

Tony helped me out, showed me the gym and convinced me to join it!!! Awesome gym with so much equipment

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★ 5

bailey was very helpful and nice

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★ 1

Most equipment is dirty as hell or out of service. Planet fitness is way better

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★ 3

The bathrooms are dirty & the water fountains are as well. Hugh health risk! ⚠️

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★ 5

J is the best! Got us set up so fast and easy! It’s clear he really cares about your goals as an individual. He was so funny and inviting, really made this 24 hours feel special!

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★ 5

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★ 5

Jay was great and helped me with a membership!

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★ 5

J is a good boy

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★ 5

J is great!

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★ 5

10/10. Ethan hooked me and my gf up with memberships.

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★ 5

Ethan the sales manager was great!

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★ 1

They let people hex Norrisa here

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★ 5

Tony helped me out with a towel service and helped me renew my membership! Thanks Tony!

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★ 5

Great and fun Gym and great the location!

Been on the up and coming to a whole new vibe and since the new manager came in and has been cleaning it up and growing it! Great staff, friendly (sometimes…just kidding), good people work here now and care about the members and facility. Tony even hooked it up with a good deal on a Gatorade zero! (Keep them sugars down!).

If you had a not so good experience before it’s evolving to a much better GYM with lots of cool regulars and new programs.

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★ 5

Bought a 3-day pass that worth USD 25.

It is a big gym with an outdoor field (which is awesome) and a swimming pool. The weather was great during my visit and I trained outdoor.

I played kettlebells for my training. The maximum they have is 24kg. Hope that they can have a few heavier ones.

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★ 1

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★ 5

Bailey was very helpful in figuring out the best membership plan for me!!

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★ 5

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★ 5

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★ 5

Great place, a lot of equipment, open 24/7 nice team. Just the thing it’s a little hot here. But really great place

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★ 5

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★ 5

Ethan was the person who helped us and because of his excepcional assistance and kindness he gave me I immediately enrolled in this nice gim. Thank you for having people like him.

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★ 5

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★ 5

Ethan is the goat! Great customer service and very knowledgeable.

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★ 5

J and Bailey were awesome helping me sign up at 24 Hour Fitness. They made the whole process super easy and explained everything without making it confusing. Both of them were really chill, welcoming, and answered all my questions. Definitely made joining the gym a way better experience. Big thanks to them for getting me started!

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★ 5

I can’t say enough good things about Bailey at 24 Hour Fitness! From the moment I walked in, Bailey made me feel welcome, supported, and motivated. Whether it's answering questions, helping with equipment, or just bringing positive energy to the gym floor, Bailey truly goes above and beyond.
What really stands out is Bailey’s professionalism and genuine care for members. They’re always attentive, approachable, and knowledgeable — whether you’re a beginner or a seasoned gym-goer. It’s clear Bailey takes pride in creating a clean, safe, and friendly workout environment for everyone.
In a gym as busy and dynamic as 24 Hour Fitness, having someone like Bailey on the team makes all the difference. Thank you for making each visit better than the last!

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★ 5

I was helped out today by my man J. Super helpful in discussing my goals and plans for the future. Highly recommend coming here and talking to him.

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★ 5

Ethan helped us out a lot!

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★ 5

Ethan was very helpful signing me up.

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★ 5

Ethan just helped me w the most annoying tedious task to my satisfaction. I didn’t buy anything I just needed my iph16 charged. He looked in each drawer n in office and floor he never gave up, found me the right charger for my iph16 MaxPro. He has the most courteous manners n most delightful face n great attitude. He s great asset to 24Fitness. I like to come everyday to be greeted by Ethan!👍

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★ 5

ethan helped me out he’s got good hair

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★ 1

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★ 1

Dirty and gross see photos

*UPDATE: 8/29
Showers have become more disgusting. More mold. I opened two showers and I smelled possibly the worst smell I have ever smelled in my life. I feel disgusted. Dog kennels are kept cleaner than this. This is abuse.

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★ 1

As others have mentioned, believe the one-star reviews. I am in public healthcare and I'm urging you NOT to join this gym. Have been a member here for years and loved it.

It closed during the pandemic and when it reopened, it was as if a switch flipped. No more professional cleaning staff. This meant no more clean floors. Machines are now rusting and caked with a greasy coating of sweat with layer after layer of dirt. Hairy dust-balls the size of a golf ball roll around. Trash everywhere. Filthy women's restroom with MENSTRUAL BLOOD smeared on the floor. At one point, 3 out of the 5 sinks were out of use. Last week, I counted 4 out of the 8 recumbent bikes out of commission. The huge fans have years of filth coating the blades which means they're throwing particulates around that are taken deeply into the lungs as we exercise. Torn upholstery with sharp edges. MRSA anyone?

I could go on and on. I have done Yelp posts, but more importantly, I've spoken with three different managers over the last 3 years and they look at me with glazed eyes. A sign now greets us at the front with "COMING SOON! Be on the lookout for a refreshed facility with blah blah blah..." When asked when it would happen, manager said Summer of 2026.

This place is a health hazard.

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★ 5

Thank you Ethan! Great gym!

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★ 4

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★ 3

I have been coming here 3-6 days a week since Summer 2022 and was a typical sign up with the Costco deal and come in barely a few times a year type when they first remodeled years ago.

That being said, as someone who comes here consistently for serious weight training now, they have the essentials for you to get in a solid bodybuilding or powerlifting workout. I use the dumbbell bench area for Push and am currently at the 100s for chest but if I ever max the 120s I wish they'd at least get more dumbbells that go up to 150s like I have seen at some of the older 24s in SD. Only 2 of the adjustable benches have the pin to adjust lower seat height so I wish they fixed or added pins for the other 2 and replaced the flat only ones with more adjustable ones. For Pull I appreciate the turf area as I'm not taking up the racks for Deadlift and can get my minimum 8 plates with ease to do what I need and like that there's 3 different barbell options (Silver with 3 grip sections, Gray with rougher 2 grip sections, and my favorite Black with 2 grip sections). For Leg I like that they have at least 11 racks of choice from the 4 combined wood section to the 3 individual wood ones inside then 2 old school cages in front of the mirrors and topping it off with the normal one outside under the roof and my favorite nicely used wood one outside. The wood ones do all have a separate Deadlift platform so when it's packed if someone is nice enough to split with you for Squats or Deadlifts. Most everything else is sufficient but the Leg machines and Cable machines do break semi often.

What I don't get is the employees just chill at the front and the men's restroom is disgusting most of the time with the sinks varying water pressure and toilets overall squirting and overfilling. The water bottle fill stations too are all half out of order so clearly something is up with the plumbing in here, so upkeep needs attention. Don't use the hand dry machines as I have seen people stick their wet shoes on there to dry out.

Overall from a lifting standpoint place gets the job done but cleanliness and maintenance is desired. Best gyms I have been in SD when I had access were the Navy and Marine Corp gyms so I wish as tax payers we had access without needing to be military or DoD Contractors or Civilians as those are basically well maintained 24Hs.

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★ 2

Modus classes are great, instructors are the best, I love them, but the AC is not working and it gets really hot in the room, making it hard to follow the exercises.

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★ 2

Ricky is the best trainer, modus classes are amazing, love it. But the 24h really needs to fix the AC in the modus room, it is like a sauna...showering in your own sweat, feeling like fainting.

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★ 5

My trainer, Micael, is absolutely wonderful! He is knowledgeable, personable, and I love working with him. He is aware of my injury and has tailored my workouts to meet my needs. He is worth the investment of my most precious asset-ME!

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★ 4

I don’t know why there are so many bad reviews of this gym - some seem to be from people who care more about the gym’s aesthetics than a good workout. It might be a little worn down, but the gym has all the equipment I need, is never so crowded I can’t do what I want, and has a cool outdoor turf area. And they’re getting a renovation in a few months so there will be all new equipment. Also, the best personal trainer ever works there - shoutout Mathis he’s helped me fix all my injuries and learn
new exercises.

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★ 1

Terrible terrible gym! I would give zero if I could. Salesman telling lies to sell membership. It was stated explicitly that I don’t have to pay for the 55 dollars annual maintenance fee if I were to use the gym for two months. However, they still took the money out of my account. When I asked, the staff acted innocent and stated that ‘I will exactly what I would say and I would never said that’. Disgusting!

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★ 5

James was amazing ! Helped me out for many years. 100% Customer satisfaction.

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★ 5

J is super cool helped me out big time

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★ 5

Ethan was fantastic and set up my membership!

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★ 5

Tony is the best employee there, he’s so gracious and nice

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★ 3

This 24 Hour Fitness is cool if you just work out.
Step in the restroom? Nah.
Parking garage smell so bad it could headline Coachella.

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★ 1

The most discussing bathrooms I ever seen in my entire life!
Bought a 2 years membership last year, switching and don’t care about the money, just needed to get out that gym. The GM is there 3-4 days a week and don’t give a damn………… Too sad!

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★ 2

The staff is nice but this gym has gone down hill rapidly. I have been coming to this location since 2019 and everytime I go it is in worse condition. It is SO hot in the workout area because they don’t run the AC. They only run it in the reception area. Half the ceiling fans don’t work either. About 25% of the equipment is broken. The lockers have been caution taped off for months. It is extremely dirty!

With an AC service, a deep clean, and equipment maintenance this place would be better.

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★ 5

Ethan M really help us a lot

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★ 1

Have you guys ever heard of air conditioning? I would think that a gym of all places would have running AC, but these guys seem to be too cheap to have any.

Impossible to do anything when you're drenched in sweat and no running air at all, even in the cardio rooms theres no cool air or AC. It's embarrassing that they do not see this as a problem.

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★ 1

AVOID UNTIL ACTUAL REMODELED.
Stuffy, dirty, no working water fountains. Very minimal, if any, maintenance.

Men's room has no hand dryers working and place is run down. There were supose to remodel this year and they are already pushing it to next year.

They are collecting money and not providing anything.

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★ 2

Not the cleanest if the gyms. Dust balls and hair on the floor. Mats smell like mildew. Positive note was the girl who worked the front today was extremely friendly

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★ 5

Ricky is an excellent trainer. This is my first time using a trainer. Ricky has been patient Ricky asks many questions regarding my goals. Ricky learns my strengths and weaknesses and trains me accordingly. After each session I feel my goals are being achieved. Thank you Ricky for your professional service and support.:)

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★ 5

Jay was such an awesome rep. He got me all set up

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★ 5

Easy team to work with shout out to the friendly front desk crew Tony is the man

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★ 5

Been a member for over 30 yrs..my favorite master coach is Marianne. She is very dedicated to her craft and her clients. She makes the gym feel like a family. I specifically attend classes that Marianne teaches because of her friendly and positive attitude as well as years of experience. In all, 24 hr fitness(UTC) is a better place because of Marianne's efforts.

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★ 5

Tony is great at the front desk.

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★ 2

Just read the reviews for the past couple years and they are all true. I worked in the UTC mall and tried this gym out for a month. Its one of the most filthy gyms I've ever seen in my life. Weights are everywhere, many machines broken and it looks like the bathrooms haven't been cleaned in 6 months.

Would recommend pretty much anywhere but here. Gave it two stars because you can still get a pump in.

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★ 1

The gym is crowded most of the time and the equipment is often broken. Manager made it extremely difficult to cancel the membership and had a bit of an attitude. I would avoid this gym unless it gets any upgrades.

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★ 5

I take modus gx with Marianne and i absolutely love it! The class is amazing because it allows you to work at your own pace, and combining it with Marianne coaching makes it way better, she pushes you to your limits (she knows what you can really lift) and makes sure that you do the exercises the correct way so you don’t injure yourself. Ive been taking that class for 3+ years and it is amazing what it has done to my body and my confidence in the gym, 100% would recommend😊

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★ 5

I train and do Modus with Marianne. She is a great leader and motivator. I am inspired to come in weekly to lean and have some time with this excellent athlete and trainer.

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★ 5

Great gym

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★ 5

employees are always very chill and attentive, especially J!

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★ 1

I don’t know how to describe! If you respect yourself, just drive lil more to another gym and save your life!

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★ 5

J has some elite ball knowledge and gym skills

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★ 5

J was great. Got me all set up and has elite ball knowledge.

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★ 1

I would like to leave a better review but this place needs immediate improvement! A professional cleaning is needed immediately. I left early because I was disgusted. I’m sorry guys! The guy at the reception, the small Asian male, he proceeded to say he thought my number could be in the system, I explained I might’ve been to a Planet Fitness . Runs my number then asks me what my name is, but I asked him first who’s on my number because it’s a NEW number for me. There’s no trial passes he then declares abruptly! Wow, why run my info then? So I asked why run my info ? He said , “ oh yeah, sorry…” What? The gym is filthy . I wanted a refund. I might consider removing this review for a refund and if they wipe the floor and machines correctly. Dusty machines and mud in the sauna. Absolutely not. Some machines were turned off , some didn’t turn on at all. I would never pay to join this place. If you’re the manager. How about a refund? No soap in my shower. You toilets are self flushing lots of gallons of water the sensors are not setup correctly . Gum on the floor? Mud on the walls?

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★ 5

Hector and Bailey makes this place worth coming to. Love 24 hour fitness

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★ 5

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★ 4

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★ 5

If you want a good workout, come here! Huge facility with all the amenities and great coaches. Trainer Marianne is amazing. She will push you closer to your goal.

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★ 5

The Modus program rocks!!

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★ 5

Coach Pete is absolutely awesome! He guided me exactly towards my goals in a manageable manner. He was flexible with which workouts I was comfortable with while also educating me in newer ones I can incorporate. I’ve definitely noticed a significant change in my fitness due to my sessions with him!

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★ 1

One star review until lazy corporate/management fixes the lockers. They have been blocked off with caution tape for 3 months.

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★ 1

Filthy and disgusting, does no one come to check how dirty this place is?

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★ 1

This place is disgusting. Dust on tops of equipment, moldy and extremely dirty ventilation grills/ducts, urine all across the bathroom floor, out of order equipment that no attempt made to fix. They shut down the personal lockers because they “lost the key” which is BS as I heard the employee saying they just didn’t want to deal with people losing their locker code, so they just closed them all instead. Lazy staff!!!

They always have 3-4 staff members sitting at the front desk doing nothing. They just sit on their phones and scroll on TikTok. They should make them clean the gym every hour.

I have been to other gyms with much older and used equipment, never see anyone wiping down equipment, however still MUCH cleaner than this 24 hour because they have dedicated cleaning staff.

Source: Google

★ 1

Dirty, dirty, dirty!!! Believe the many one star reviews, as this is likely the dirtiest, 24 hour club in the nation and I've been to over 120 of them.

None of the repairs get made, in the men's bathroom. The only hand dryers have been broken for months! The bathroom is definitely a health hazard. The swimming suit extractor has been broken for over a year and completely removed, showing that they just said screw it. And so it's wet all over the floors, when people come out of there, swimming pool, jacuzzi, etc. And the MOLD and dirty vents all over, disgusting!!

I finally canceled my membership beginning of June and went to the nearby gym. BEWARE!! These are just quick pictures and for sure check all the vents and the mold especially in the locker room, shower areas, pool, and jacuzzi area, Which then permeates all throughout the gyms AC system.

Source: Google

★ 1

Extremely Disappointed – This Location Is a Health Hazard

I’ve been to countless 24 Hour Fitness gyms across different cities and have always had solid experiences. So when I found out there was a location just 2 minutes from my house, I was genuinely excited. I signed up for a full-year membership right away because I work out 5 days a week and knew I’d be using it often.

Fast forward 4 months—I’ve gone maybe 10 times. Why? Because this gym is in terrible condition. Every time I go, none of the hand dryers work. The showers are moldy, the sinks are constantly clogged, and so are the urinals. It’s honestly a health hazard. I’m shocked this place hasn’t been reported to the health department yet.

Even if you try to look past the hygiene issues and just get your workout in, good luck—the place is filthy, and half the machines are always broken. And can we talk about the equipment? Why are there so many treadmills and stationary bikes that barely get used? I've never seen even half of them occupied. Meanwhile, there's a serious lack of strength training equipment, which is what a lot of us are here for.

I’m not even a fan of Planet Fitness, but I ended up getting a membership there just because—at the very least—I can wash my hands.

@24hourfitness, can someone please tell me how to get a refund on my membership?

Source: Google

★ 1

Source: Google

★ 2

Source: Google

★ 1

I froze my account due to temporarily relocating to take care of my sick mother. It was supposed to be frozen until December 2025 (which I have an email stating). Well, it went out of my account today. I called and talked to someone on the phone who acted like she couldn’t care less about the situation, and also told me the manager would call me back, which they didn’t. This is the SECOND time in 4 months this gym has taken money out of my account when they weren’t supposed to. Yes, I could easily call back and attempt to talk to a manager again, but I don’t feel like I should have to chase down my refund aswell as a manger. Ridiculous. It’s not even a busy gym, there’s no reason I can’t get a return phone call. At this point, I want my refund, as well as my account canceled because this gym is incompetent and there are much better ones in the area for when I return.

Source: Google

★ 4

This gym is located right inside the mall, making it incredibly convenient. That's why it's always quite busy and popular. They offer many free classes for members, and it's great to drop in for some yoga once in a while.

Source: Google

★ 1

I canceled my membership following my relocation out of state. 6 months later i found out that my membership is still active and I was charged $296 for the annual membership even if I canceled and removed my autopay prior the expiration date. Don't sign up for one year membership upfront. They will charge you for the following years using auto renewal even if you remove the credit card from autopay billing. This is a big scam to keep you locked. The contract's fine print has the autorenewal active until you cancel via call or email. I remember reading a bad review from another customer but i dismissed it saying that i can just remove autopay but it doesn't work. Be aware!!! these corporations gets greedy and keep using any legal loophole or any scam on the book to get you. I tried to defer my membership since i haven't been using it and 24 hours fitness customer service and management do not care. save you $$ and headaches. Find a better gym that will value your business. The sad thing is that i have been 24 hours fitness customer for more than 10 years. Also, i am in general lenient and easy going but this is bad for business. I am going to dispute this scam with my credit card and the business bureau. Hopefully, there will be some corrective actions for these bad practices. Not to late for 24 hours fitness to reach out to resolve this issue and keep their customers and businesses

Source: Google

★ 2

This 24hour gym is a disaster. The gym is not maintained and extremely filthy. The toilets and sinks have been out of service for weeks. The facility is constantly dirty and there is little to no effort given to clean it. The broken equipment is never fixed and there is no one on staff that seems to care at all. Based on the condition and maintenance it seems like this location is closing.

Source: Google

★ 5

Source: Google

★ 5

I've been a member of this gym for 5 years. After a couple of years of membership, I was thinking about to get a membership somewhere else as I didn't feel like place was managed properly. And suddenly things started changing. I’ve noticed a real positive change in the facility since Lyndsey took on the manager position. Her dedication and hands-on approach have made a significant difference. It’s clear she genuinely cares about the gym—not just in words, but through consistent action.

Whether it's cleaning restrooms, organizing spaces, or doing tasks that others might avoid, Lyndsey is always doing something to make the place look nicer and cleaner. She's also always willing to help and always with the smile on her face. That's not just my opinion, but most of my friends and GX class participants.

I changed my mind and stayed with this place. Really want Lyndsey to know that her efforts haven’t gone unnoticed, and she is sincerely appreciated!

Source: Google

★ 5

If you’re after a gym with a laid-back vibe and a welcoming lifting crowd, this spot’s got it. It’s easy to get in a solid workout and still have the chance to meet some like-minded folks. Lots of people here are friendly and social, so if you're trying to connect with other lifters, this is the place to be.

Source: Google

★ 5

J is a good boy 🤭

Source: Google

★ 5

Great customer service! Thank you for your help today, Jay.

Source: Google

★ 1

The most vile gym I’ve ever been to. Bathroom looks like a war zone with bodily fluids literally running across the floor. Urinals sometimes literally overflowing with piss. Used toilet paper and all over the floor, and only one functioning sink. The hand dryer has been broken for over 4 years without being fixed. The lockers are all covered in caution tape unable to be used.

The equipment is filthy. Anything you put on the ground will be covered in dirt, hair and trash.

I see the owner responding to reviews telling them to reach out via 24hr’s website so they can ‘take action’.
You shouldn’t need to have anything other than a pair of eyes to see that serious action needs to be taken.

Source: Google

★ 1

Source: Google

★ 5

Super great guy at front desk called Eddy, helped us out nicely!

Source: Google

★ 1

Most disrespectful staff
I signed my husband up for a three-day pass for my husband to try the gym, but when he arrived, he was told he had to pay extra because he’s not a resident of San Diego. This was confusing since the website didn’t say anything about extra charges, and I thought 24 Hour Fitness gyms were nationwide. When I called to ask about it, the staff was rude and unprofessional—they yelled at me and spoke to me like I was beneath them. They also hung up on me multiple times when I asked questions or requested to speak with a supervisor. Even when I asked for their names and the supervisor’s contact info, they just hung up. Overall, the tone and treatment were very disappointing and not what I expected from customer service. Shame on you for staff for treating customers that way and to top off to laugh and try to humiliate a member is very unprofessional

Source: Google

★ 2

I've been going here for over 10 years, only because of location. They continue to remove amenities but still have you pay the same, if not more. Machines regularly break and aren't fixed quickly, weights are always disorganized, and better cleaning is needed. The customer service is good, even though a lot of things are "out of their hands".

Source: Google

★ 1

Current condition of this gym as of June 2024 is really bad. They just don’t clean anymore. It’s so bad it’s bio hazardous - black mold, accumulating dust, dirt, etc. I’ve gotten ringworm from this place twice now. Something in 24 hour’s upper management is being totally neglected, and needs to change.
I love the location of this gym, but something has seriously gone wrong.

Source: Google

★ 1

This place is filthy. The staff don’t clean. Gym vents and water fountains are full of mold. Sauna hasn’t been mopped

Source: Google

★ 2

24 hour went bankrupt during the pandemic and have since been bought by PE firms (Sculptor Capital Investments LLC, Monarch Alternative Capital LP and Cyrus Capital Partners LP) that is clearly just letting it maximize profit and do zero improvements until they can flip it to another company. So it’s likely not the decision of local management or employees to provide a subpar experience.

For $25 a month, it’s an amazing value. If you just use the machines and weights and get some outdoor space it’s fine.

But the bathrooms are disgusting. The showers are disgusting. Not sure I would trust the pool, haven’t used yet. Water fountains are half broken.

Hopefully they improve soon! I messaged the CEO Karl Sanft on LinkedIn to see if there was any hope for a turnaround.

Update May 31, 2025: still disgusting and broken bathrooms

Source: Google

★ 5

Source: Google

★ 1

Never cleaned up the bacteria in the sauna and steam room , and bathroom growing for over a year . Random 24hrs guest cleaning more than the actual staff .

Source: Google

★ 1

I love coming to this gym but unfortunately it is absolutely disgusting and I cannot recommend it to anyone in good faith. There’s is dust, grime, and more importantly black mold all throughout the gym that the staff either refuses to clean or doesn’t have the resources to do so. I have complained more times than I can count with photo evidence and still no changes. If you care about your health go somewhere else!

Source: Google