★ 2

esto no es peligroso 😣😅 lastima q no haya limpieza

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★ 4

They need to fix cardio machines,too many out of order. Lots of locations.

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★ 1

A friend and I came in today for a free gym trial and was welcomed by Mariah, she was nice at first but was very rude to my friend and flagged her gym membership that she doesn't even have. The gym itself is cramped and rundown. The employee (Mariah) is rude wouldn't recommend this place - try Eastridge Mall 24h instead they're way more fun + it's not that deep 👍

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★ 5

Andre is fantasic, great help and honestly great customer service

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★ 5

Amazing gym

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★ 5

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★ 5

Monte is amazing

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★ 5

so clean

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★ 5

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★ 5

This gym used to be really good! But it’s starting to go downhill. Machines been broken for months, front door been broke for almost a year, more than half of the cardio machines are broken, and the locker rooms are disgusting. The bright side of this gym is that Austin always opens on time and is probably the nicest employee there. He goes above and beyond and I see why lots of members here love him.

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★ 4

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★ 5

Never had to wait for a machine at this gym

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★ 5

staff is friendly and wide variety of equipment enough to get the job done

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★ 5

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★ 5

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★ 1

They’ve doubled the prices and half the equipment hasn’t worked in the last 6 months. Scam!! Skip this gym!!

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★ 5

I really like the willow glen location but I would really like to see some of the equipment working like the treadmill and maybe some new machines like hip thrust

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★ 5

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★ 1

Really hate leaving negative reviews about businesses but I hope this can reach managements attention. This gym actually has a cool vibe and members seem chill and Im also somebody who doesnt need much to get a great workout cause I’ve been doing this for years. But a lot of very important pieces of equipment in here are broken and have been out of order for over a month. Doesn’t seem like anything is going to get fixed. Also, I haven’t seen a more decimated cardio section in my life. There’s about 20 treadmills and only 4 maybe 5 work. By the looks of it, they’re probably going out of business/getting bought out any day now and not even bothering getting things fixed. Only reason I’ll stay is because I live right down the street. But if you’re looking to begin your fitness journey or just moving to the area and looking for a new gym, I’d take a hard pass on this one.

Source: Google

★ 1

I despise this location. The only reason I come to this location sparingly is that it is so close to my house but, man, it's bad!

There is so much broken equipment in the cardio and weightlifting section. Every visit there is a new machine broken. I understand there is a lead time for maintenance but how is it this bad?! This gym is also dirty. The machines that DO work look like they are never cleaned or cleaned very sparingly. It makes me think there is a renovation coming up because of the lack of care in the space. Even if that is the case, this is still unacceptable.

The last straw for me to post this review is I signed up for a class on the app at 7pm, which I showed up for, and no instructor was present. I asked the front desk and they let me know it was cancelled because the instructor was sick and they must have forgot to cancel on the app. Small, but the straw that broke the camel's back.

The only saving grace is that it's generally not that busy during the "busy" times. But be prepared to try multiple machines to find one that works....

Source: Google

★ 1

UPDATE: They improved for a minute, with some marked improvement in cleanliness and maintenance. It has now gotten bad again. Machine maintenance is even worse, with many machines broken and unusable. Others are in such disrepair they are hardly serviceable. It's not good.
I also never did hear back from 24 Hour corporate in response to the complaints I sent directly to them...

Original:
I've been a 24-Hour Fitness customer for >10 years. I've used numerous locations, nationwide and can say the Willow Glen facility is the DIRTIEST I've seen. I literally Googled "Staph Infection" while working out...
Not only unclean, but a large number of machines and equipment are in disrepair. Many machines will sit broken for months!
I contacted the company directly regarding this, but got no response. NOTHING!
Unacceptable. Looking for a new gym.

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★ 5

Felipe gave great customer service on the phone and in person. The gym has awesome hours and equipment. Checking in was a breeze. I highly recommend this gym.

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★ 4

All good however the locker room was gross.

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★ 1

If not open 24 hours, then they should remove the 24hour logo.

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★ 1

honestly I have had one positive experience here and it was only when I signed up sense then this gym has been steadily becoming worse and worse cardio area is a joke probably about 2 at most working machines a visit lucky if more. When you enter more likely then not workers are either not there or in there pj's on there phone 😂. I have been traveling to other 24 gym because how bad this one is unfortunately.

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★ 4

Customer service was great. During peak hours good luck getting the station 🚉. A super sport should be build in this location

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★ 1

This 24 Hour Fitness Should Be Very Shame Of There Self, This Place Is Very Dirty And Disgusting, It’s Very Unsanitized, Every Employee That’s Working Here At This 24 Hours Fitness At This Point Should Be All Fire For Keeping This Place So Dirty, Who Ever The Manager Is At This Location Should Be Fire Too, As A Member And Other Members We Pay A Lot To Come Use This Gym, It Should Not Be Dirty And Disgusting, This Place Is Also Very Old Inside, Go See It Yourself If You Dont Believe My Review

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★ 4

Good workout vibe

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★ 5

Great gym! Been going to this gym for years!

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★ 5

Awesome gym, very helpful staff. Felipe, Marissa, Elias were very helpful and thorough. Highly recommend this gym

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★ 5

Felipe, a very personable, helpful and professional young man. He will go far pursuing his career. Thnx

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★ 5

fire gym but PLEASE install a lat pullover machine

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★ 5

definitely a good gym, they have almost everything i would want in my gym, all the necessities but no lat pullover machine

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★ 4

this gym would be 5/5 if they had a lat pullover machine

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★ 5

would be a 5/5 gym if they had a lat pullover machine.

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★ 4

i really like this gym, except i wish we had a lat pullover machine. a lat pull over machine would make this gym a 5/5!

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★ 4

good gym, with some pretty good equipment. the people in there seemed nice, although it could have some more equipment. things like a lat pullover machine would be enough to turn this gym from great to amazing. shout out to the dude on the front desk when I was there, was very helpful!

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★ 5

David is very helpful and understanding to help me unfrozen my membership account.

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★ 5

I love coming here! The staff are great and attentive to each individual’s needs. Highly recommended checking this location out.

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★ 5

Muy agradecido los chicos de la entrada que me asistieron muy amables y profesionales 👌 agradezco a Austin, Janeth, Felipe, y Elias x su exelente asistencia muy agradecido 🙏 guys you are awesome!

Source: Google

★ 5

Solid spot to work out at coming from planet fitness, I’d have to say the free weights are a nice change. The place is clean, has an all the equipment necessary for a solid workout (although slightly outdated). Give this place a good renovation and it would be a hotspot for sure.

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★ 5

Elias was very helpful, this place needs new cardio machines. Especially stair master

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★ 5

I come here at least once a week and I love it.
The staff is top-notch and the facilities are five stars!

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★ 1

Left things in a locker - they opened it and stole it. I contacted the staff, but they were completely indifferent in response. They don't want to look at the cameras, or investigate either. Apparently, they only have security for "their own people" - if something had gone missing from the staff, they would have immediately raised the alarm.

This, as it turns out, is not the first time. So, if you value your things - do not take them with you or avoid this hall altogether.

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★ 5

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★ 5

I love it because close to my work the staff is friendly and I can get a workout in even know it’s small it has almost everything I need

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★ 5

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★ 5

Me gusta por que está cerca de mi casa pero me gustaría ver máquinas nuevas

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★ 5

It’s amazing

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★ 2

I want to start off by saying that I want to give the employees at this location five ⭐️’s but my overall review will have to be 2 starts and that’s only because the equipment doesn’t work. If they fix it, I will gladly go out of my way to update this to 5 stars :)

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★ 5

I love going to this gym since it is a great option to get a quick workout since it is small but has everything that I need to workout.

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★ 2

This gym is run down. It's has old and broken equipment which hasn't been replaced in some time. There were some resistance machines that went down and were eventually fixed. However, not all of the cardio equipment works. It would be nice to see them fix or replace equipment as it goes down more often. New equipment, particularly cardio, would do this gym a lot of good!

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★ 5

good equipment great staff

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★ 5

This location needs an update. However, I enjoyed the services provided by Elias! The gym is clean and restrooms are always in service along with all of their machines.

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★ 5

The gym is great place to workout at just need to update their equipment get new equipment…

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★ 5

I really enjoy coming to this 24 location because it’s convenient and close by. I wish some of the cardio equipment could get replaced since that’s one of the main focuses I have for my fitness goals.

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★ 5

I love coming to this gym and I love the layout. It's clean and quiet and feels like a safe space. I do think we could use some updated equipment and a water bottle filling station in here.

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★ 5

Love the area, always not too many people so it’s definitely a slept on spot. Love the equipment, maybe need an upgrade on them soon though.

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★ 5

Great employee but lack new equipments!

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★ 5

Great gym. Always clean and not as crowded as other 24s in the area

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★ 5

I enjoy the gym. The staff and the community is always friendly and welcoming. But the equipment is dated. It is still functional, but there are better machines available that would make the experience better.

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★ 5

Its an awesome gym. My home gym. Love the service, always friendly. Would love to see if the calf machine can be changed. It would be great. Thank you 24 hr fitness.

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★ 4

Really good community, great workers and customer service. Though one thing that bothers me is the really old machines, lots of wear and rust. This gym could really use some new equipment. I can’t lie I question the legitimacy and safety of the equipment sometimes.

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★ 5

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★ 5

Very cool gym staff is very helpful, Elias helped me sign up and was very understanding. Id only say they need some new equipment.

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★ 5

Very nice and friendly people but I do suggest new work out equipment

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★ 5

Gym can use updating

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★ 5

I’ve made lots of memories and muscle progress here. I love this gym but the machine is looking worse for wear. We need this gym to stay alive and get the machines fixed!

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★ 3

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★ 5

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★ 5

very nice and clean gym the best pull day equipment

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★ 5

Been coming here for three years now & staff has always done their best to maintain the quality of the gym.

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★ 5

pretty solid gym, everyone’s super nice

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★ 5

Great and friendly staff! They work hard to keep and maintain the gym to a clean environment making it a more comfortable experience when I workout.

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★ 5

This review is for personal training services at Willow Glen location. If you're looking for a personal trainer who truly understands how to tailor workouts to individual needs and focus on proper technique, Jimmy is your guy. Whether you're a beginner or someone looking to take their fitness to the next level, his personalized approach makes a real difference.

Jimmy's deep knowledge of fitness and nutrition allows him to provide well rounded advice, helping clients achieve their goals efficiently. His supportive and motivating attitude creates an encouraging environment, making even the toughest workouts enjoyable.

What truly makes Jimmy exceptional is his dedication to his clients. He takes the time to understand your goals, track progress and adjust programs as needed to keep you moving forward. His passion for fitness is contagious, and his positive energy makes every session something to look forward to. If you're searching for a knowledgeable, motivating and results-driven trainer, I highly recommend Jimmy! I’ve been training with him for a year now, and cannot be more happier with my progress and results so far.

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★ 5

The guys running gym are great, but the equipment is not so great. There’s too many broken equipment and taking way too long to fix. Austin is awesome-always helpful and friendly.

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★ 5

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★ 5

Please new machines

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★ 5

Enjoy coming to this location everyone is always super friendly, just wish some of the equipment was a bit more up to date.

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★ 5

Está muy bien recomendado lo recomiendo

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★ 5

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★ 5

everything’s broken but the vibes are there. and marissa should get a raise

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★ 3

I enjoy going to the gym at the Almaden Rd location. I happen to like no-frills workouts and this place fits the bill. My one complaint has to do with maintenance of the machines and I hope the corporate office takes note of what I'm about to say: More and more pieces of equipment are out of service. For instance, I like to use the StairMaster for cardio. Out of I think seven of these machines, only one of the them is working. This is of course not limited to the cardio machines: Many weightlifting machines are out of service or are leaning in that direction. This location not only desperately needs service of existing machines, it needs replacement of old machines with new models.

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★ 5

Staff was very welcoming/friendly, and had great gym involvement. However, the cardio and weight equipment may need some updating. Overall a good experience

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★ 5

Best time to come is the afternoon and on the weekends, every machine is available. Sadly no pool or sauna, this place needs a revamp with some of the weight machines and for sure cardio machines (STAIR MASTER FOR SURE and treadmills)🥺🙏🏽

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★ 5

This place needs an update, new cardio machines and some new free weights would be great! I love the staff here, Elias was extremely helpful!

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★ 5

Great environment! Not awfully busy in the afternoons, perfect for a quick workout. Definitely needs updated equipment for sure, but other than that no complaints here.

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★ 5

I really enjoy this 24, friendly staff but sadly no pool. I would love to see this place get a upgrade(cardio machines in specific)

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★ 5

Best 24 in San Jose. The staff is amazing, and they have all of the equipment I want, and the machines are in good condition. Could use new weights and treadmills though

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★ 5

I enjoy this 24 hour, great staff and environment but have a lot of out of service cardio machines. This place needs a update and I’m here for it!

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★ 2

out of all their locations I feel like I come here the most, although it’s one of my favorite locations I can admit that some of the equipment could be replaced and the area itself can be revamped a lil. Whenever I bring this up to staff they are receptive and always helpful and kind!! They make the gym fun.

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★ 5

Necesita hacer cambios y remodelaciones en los equipos Los trabajadores son muy eficientes con el servicio y atención a los consumidores del local si necesita remodelaciones en algunos equipos que están en malos estados

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★ 5

It's a great place to work out, but the equipment needs an upgrade. Overall, it's a clean environment.

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★ 5

I enjoy coming to this gym. Right around the corner from my house the only sucky part is they have lots of machines down. Wish they could get fixed !

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★ 5

Felipe, the man who helped me was very helpful and understanding. I will be coming back and signing up for a membership

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★ 5

Okenna is a very well spoken manager called in gave me the run down very open and honest talked to me about my goals looking forward to starting my journey

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★ 5

I've been to this gym several times and their customer service is exceptional. The first time I came in the General Manager, Okenna, gave me a tour and answered any questions that I had.

The gym is clean and women's restroom is cleaned regularly.

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★ 5

Great little gym near my place. Only few things id recommend to improve it even more. More available hours, especially during fridays. And if they could send someone to come by and do regular repairs and check ups on the machines and equipment! Things naturally wear down and break, especially with how motivated people are to workout. And it definitely pushed me a few time to check out other 24 locations for equipment i could find at this location, but wasnt working properly at the time.

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★ 5

Really enjoy coming here .. it’s my daily gym just wish the equipment was less outdated

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★ 5

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★ 5

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★ 5

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★ 1

The WIFI has been out in the gym for more than a week. No one seems to know what the situation is or when it will be fixed. I don't blame the sweet guys at the front.

The fact that way too many machines are broken for long periods of time, I am used to.

The fact that the gym itself is generally filthy, I am used to.The WIFI is so basic, I don't get it.

I am beginning to look for another gym and will cancel once I find a place that has the basics covered. It can't be that hard.

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★ 1

They denied me service because I didn’t have the same are code updated in my current id. Bad service. I won’t recommend it at all.

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★ 2

Many cardio machines are out of service, and those that do function have broken buttons or screens. All of them are very worn and old. Clearly the owners are not investing in repairs to the equipment, let alone replacing the old equipment with anything modern. Most of the weight machines are incredibly dirty and worn out. I echo other commenters who have observed a lack of investment in cleaning and maintenance at this location. Very frustrating when it's not even busy yet you can't find a working machine because so many are broken.

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★ 3

I can only echo prior comments made regarding cleanliness and overall decline of the gym experience. Been a member since 98, and enjoy the convenience, but since the pandemic and reduction in hours came a clear cut in expenses, as maintenance and a simple sweep of the locker rooms for cleanliness and proper function of showers and toilets is not happening at an acceptable rate. I have seen other reviews and replies from management on wanting to engage directly, and I have left direct responses to the corporate. Unfortunately I have not seen any sustained change. It's sad because this was the gold standard for cost efficient gyms. I definitely feel the customer base should also be held to a higher standard as well, as it seems many assume staff will clean up after them if they throw towels on the ground, leave drink containers on the floor, don't leave the showers in same or better level of cleanliness as they found it, etc. But in general this and other nearby gyms have clearly declined in quality.

December 2024 update - After a couple of months of going to other locations, I have been back to the Willow Glen location the past couple of weeks. The gym has fixed most of the showers, which is great. They also have posted signs for guests to respect the locker rooms, etc. I also see the staff cleaning more frequently. It's not perfect and there are still treadmills and elliptical machines in need of repair , but apparently enough folks have noted the decline and they are doing something to rectify. I will see if this lasts, but for now I will upgrade the rating a bit.

Source: Google

★ 4

Very good gym has a lot of options and various exercise equipment. Wish it had the sauna room to but very popular and enjoyable 😉

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★ 1

24 hour fitness not open 24 hours. Maybe change your name to 12 to 17 hour fitness.

Source: Google

★ 1

This location is a lawsuit waiting to happen. Over the past few months I have been bringing the safety issues of their damaged equipment to the attention of the staff and NOTHING has changed.

Pay attention to the cable machines and attachments! The straps and cables have expiration dates and they are waaay past due. To add to it all. The condition of some cables are terrible with frays and broken strands. The carabiners are broken or installed incorrectly or both! The handles and grips are worn to shreds, and all this only adds to the eventuality of them breaking during use and possibly injuring the person using them!

The staff needs a real maintenance person that understands what "working load" ratings are for lifting hardware. Who ever is "repairing" them clearly is taking short-cuts and doesn't have any clue about the functionality of the equipment they work on.

This is evidence that a complete disregard for customer safety is hapening here and it is OUTRAGEOUS for the premium price they charge for a supersport membership!

These photos were all taken just from a 5 minute walk-through of this gym. I'm sure there are more broken equipment I missed or were being used while I walked by.

This place used to be worth the cost years ago, but that era has clearly ended. Maybe consider other options before coming here and getting hurt when a cable finaly snaps, or a machine breaks while you're on it.

Source: Google

★ 3

So it is just basic gym, so don’t expect it to be high end. The workout area is just ok but the odor is barely tolerable and sometimes i will gag when the gym is packed with people rushing in afterhours.

Most of the equipment there seems old and rusty and some is even not functioning properly. For example the adjust pin is missing so you have to use a screw or something. Im kinda worried about the security.

The staff is helpful and friendly but i think that’s just an addon. If they cannot make the gym better then those pretty looking people are just useless.

Source: Google

★ 1

From the owner "Discover clean, friendly gyms and motivating fitness classes at 24 Hour Fitness. With thousands of square feet of premium strength and cardio equipment, turf zones, lap pools, personal training and more, our gyms are an ideal workout spot to recharge your body and mind. Come visit the gym and add a lift your day.".

Also 24 hour fitness: We strive for quality, looks like we have some work to do

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★ 4

Maintenance in the shower areas is very poor and hours of operation from Friday to Sunday are less.

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★ 2

Old equipment. Lots of broken ones

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★ 1

Roughly 60% of any machines that are cable operated are broken or missing their cable pins entirely.

There’s 3 machines where the pin is a yellow screwdriver.
One of the adjustable height cable machines uses a piece of rebar as its pin.
Not only is the equipment in this gym horrendously maintained, the ones that are “fixed” are by no means safe.
The only equipment that is reliable is the free weights.

After looking at the reviews it seems this problem has gone on for months and the management is very much aware, yet the problem persists.
Clearly no effort has been made.

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★ 4

After making comments about the maintenance of equipment and declining cleanliness of this Club a month ago, I was pleasantly surprised to receive a reply from the owner, and more important, almost immediate efforts to correct the issues! 👍 Within two weeks, all of the inoperative equipment was fixed. I could also see improvement in the cleanliness of drinking fountain and locker room areas. Bravo to the owner! Thanks for listening!

Source: Google

★ 5

I recently went to the Almaden Expressway 24 Hour Fitness fantastic site spoke with Janine. She was very professional very courteous very friendly. She didn’t treat me like a number. She is an asset to 24 Hour Fitness and should be accommodated for that as well as J Female district manager should be accommodated for how well ran, that site is never a problem with any of the equipment showers, etc. I would definitely recommend them to all my friends associates, colleagues, membership, friends, friends program, and all of my friends, Facebook wise and Twitter wise as well as all my family respectfully Anthony Aragona

Source: Google

★ 1

Traveler beware!! This is of the most disgusting gyms over worked out in. Maintenance is non-existent. They just use duck tape to fix everything. Bathrooms were beyond filthy. I’m just gonna keep this short. Believe me or not. But this place should be shut down.

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★ 1

gym smells like urine. I lasted 6 minutes in the gym before. Dirtiest 24 Hour Fitness I’ve been to.

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★ 2

Since this club is close to my house, I still patronize it as I have for many years.

Unfortunately, the facility has slowly declined in equipment care, cleanliness and attention to detail. Kinda feels like my old high school locker room. Some examples: the pull-up/dip machine has a broken cable that normally aids people who can’t do pull-ups without assistance. While I don’t need the assist, I can say it’s been out for at least 3 months. Now there is a leg-press machine that uses a cable — it has been out of order for 2 weeks. I don’t use the other leg press machines, but only one is now operable. Similar things are true with the locker room lavatory facilities. And while the water fountains are kind of wiped down, there are several with rust stains and God knows what — I don’t drink out of them because of their lack of cleanliness.

I’m hoping this posting will help “management” do its job. Eventually, if not, I’ll look for another club with better maintenance and cleanliness. (I joined 24 Hour Fitness in 1984, so while I may find another 24 Hour club, I’ll stick with my inexpensive membership.)

I’m hoping this situation gets fixed. 🤞

Source: Google

★ 5

I was so touched by how sweet Grace was at the front desk helping us sign up and making the process super nice and easy for us. I hope I see her there a lot! Some people at gyms are unkind, but Grace is a gem!

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★ 1

I went online to get a guest pass for this location and was able to get a code and everything, when I arrived at the gym and presented them I guess pass they told me I wasn’t able to work out there because they had hit capacity. There were may be 20 people in the gym and then the manager came out and instead of being kind he was a little bit condescending and told me to have a blessed day. He then also told me that I could work out at another location that was like 15 minutes away from me, but the whole point of going to a gym near home is for the convenience. It’s unfortunate that there is literally no customer service left in this world. I would definitely not give my money to this franchise at this point.

Source: Google

★ 2

I come here for classes often but unfortunately this place never cancels the class on the app. Most people travel far to follow a good instructor and it's upsetting to see a tiny sign on the desk that says "sorry class is canceled " Most days I rush from work to make it on time.

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★ 1

The treadmill is absolutely disgusting here. So gross!

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★ 4

When did this place stop being open 24 hours 7 days a week? And who let this place become a super sport with out all the added amenities?

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★ 3

Overall decent facility but you need to fix your WiFi. Does not work on android or iOS. Connected? But no prompt to authenticate or anything.

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★ 3

*** Shower area desperately needs to be pressure washed!!! **
There is so much black mold and also rust streaking that I've decided I can't shower here anymore unless it gets fixed. Literally makes my asthma cough kick in.
Friendly staff and good equipment tho.

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★ 2

Every. Single. Bar. In this whole facility is bent. It's actually unfathomable. No matter how often it's brought up, nothing changes. I swear 24 ships their defunct equipment to this location.

If you're looking for Olympic plats, go to another 24.

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★ 1

crazy how places like this will charge you so much a month and still can’t even bother to get it deep cleaned every so often. this was my first time in this location, I walked into the bathroom and immediately walked back out the door while taking pics on the way out. DISGUSTING in here! And it smells horrible! I’m so tired of these nasty gyms!

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★ 2

This place sucked. Tried a trial membership and their gym was way crowded, outdated, and had limited equipment.

Would highly suggest American Barbell or another gym close by, instead

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★ 1

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★ 1

It's not clean

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★ 5

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★ 5

Muy bien ase 3 años dejamos de ir por la situación de la pandemia pero gracias adiós por dar esa oportunidad de regreso

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★ 1

There’s been a handful of times over the last few months that I show up and the openers haven’t been there to open up the gym. Inconsistency is the worst, wouldn’t recommend this location to my worst enemy.

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★ 1

the person in charge of opening the club never showed up wait 2 hours before going to work without exercising and taking a bath is the 2nd time this has happened

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★ 1

BEWARE!😡 MISLEADING
@ 24 hr Willow Glen

There's no such thing as a free trial.
You must join a 1 year membership.

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★ 5

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★ 1

Stay away from this one in San Jose, garbage gym old
Machines very limited machines actually and most broken like 40 year old equipment. I’d rather work out on the streets with the homeless dudes pictures attached of 1 of 8 machines than her are broken ( avoid going here )

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★ 4

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★ 1

They don't have the air-conditioned on, only at the entrance

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★ 1

Pierre is a really bad general manager and doesn't show any respect to the gym goers.

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★ 1

gym was dirty, slippery on gym platform, disgusting and suspicious looks from the manager. Manager does not know how keep his cool, when logic statements came into the conversation

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★ 5

First time for this location was only there for 40min but it was nice

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★ 3

En esta zona hay mucho latino, necesitan de alguien que hable Español

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★ 1

24 Hour Fitness used to be the best bang for the buck. Now they simply have zero bang for these three major reasons:

#1. They only have about 3 classes per day now. They had an exodus of trainers and thus trainer certifications due to COVID hardships.

#2. They used to call members when renewals were about to expire. They stopped calling. When you call them asking, they say you called too late and they FULLY CANCEL YOUR GRANDFATHERED PLAN RENEWAL that you’ve had for 10-30 years.

#3. I asked for a discount that I saw online, they said they’d call me back. No call back.

I’m done with this company.

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★ 5

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★ 4

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★ 5

Ronni is a great Zumba instructor! She is positive and enthusiastic.

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★ 5

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★ 5

Good as gets for a gym!

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★ 5

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★ 3

I want to love this gym because the great amount of equipment that they have, but there are so many other frustrations. The free weights are everywhere, like in piles. Nobody puts their weights back, nobody enforces it, and nobody picks them up. They recently added a really nice deadlift station. One thing that I definitely think they should change is the weight benches. Most gyms I've seen or have weight benches that are adjustable, from fully upright sitting to completely flat. This gym doesn't have that, they have two to three that are upright only, and two to three that are flat only. So if you need to do different exercises that require different benches, you have to switch back and forth and just hope that they are open. They say that they have a new enhanced cleaning protocol, but everything looks as dusty as ever.

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★ 5

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★ 5

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★ 5

Its the newest gym in the area. Only problem is they closed one close by so it can be a bit crowded at times

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★ 3

It's an ok gym. Nothing fancy. It's supposed to be a super sport but nothing super about it. Kinda dirty and old. It gets the job done if you just wanna get a workout in. Small size gym and limited machines

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★ 5

Un lugar donde además de ayudarte a distraer y al amisma vez cuidarte tu forma y condición fisica

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★ 1

👎👎👎👎👎

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★ 1

Your gym was a welcoming place- where member’s can fully get their workout in without intimidation and disrespect from your staff. However, one particular staff member who is the manager Megan has been very disrespectful by the way she is treating members, she was screeching at my partner and I over a buddy pass. Because her and the front desk people were chatting up, when the membership was scanned. We have been members at this gym for over a year now and this is not the first time she has address somebody in that manner. I would like for her to focus on doing her job properly because as a manager she should know better.

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★ 5

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★ 4

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★ 4

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★ 5

Clean gym

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★ 5

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★ 3

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★ 5

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★ 2

I was very disappointed in this "Super Sport". While the equipment is nice it really wasn't much of a step above an active. There is nothing here that I would expect at the claimed level for this Gym. I should have looked closer at the amenities but it shouldn't be called a super sport in my opinion. If you're looking for a nice active gym this would. be it.

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★ 4

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★ 5

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★ 1

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★ 4

Nice gym...fairly clean...very friendly folks that work there..tons of classes of all kinds..

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★ 1

I showed up a few weeks back rather late at night (that's one of the entire purposes of a 24 Hour Fitness, right?). I needed to relieve myself prior to my workout. There was a sign outside the men's locker room that it was closed. I went to the desk and was informed it was a female cleaner and it would be closed for about an hour (!) and I'd have to wait. I informed the front desk clerk that, unless they wanted me to wet myself all over the equipment while working out, I would really need to use the restroom first. I was told that I would simply have to wait. I informed him that this was a wasted trip and missed workout for me, because I can't work out without relieving myself first. He said, "Oh, sorry." I asked if there was a suggestion box. He told me that if I wrote down my concerns he'd leave it with the manager. Weeks later and I've still heard nothing.

Source: Google

★ 3

I have been here once before many years ago. Didn’t remember how it was. Then, I came back early August.

Since there’s no pool area, the floor at men’s locker room was very clean. But upstairs had many defects. The air vents were dirty on send floor. One of the vent guard was flopping.

The cardio machines are going downhill, though. I stepped on a elliptical machine, it had clunk clunk noise. Tried another one, it won’t even move.

Hopefully, I’ll have a better experience next time I visit.

Source: Google

★ 4

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★ 1

It’s dirty in there. And the girls doing yoga stank.

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★ 5

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★ 5

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★ 1

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★ 1

Very dirty place how even this place is a super sport??? Will never go back there...

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★ 1

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★ 1

It's a 24 hour gym yet I arrived at 6:30am to a sign written in crayon on the door saying "closed. Should reopen at 6am" Well I can scratch that one off the list...nope!

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★ 5

Definitely enjoy this gym, always get a good workout in. The staff is also dope. Julie always takes care of any issues I have especially a credit card issue that another gym couldn’t fix. And last if you want a good trainer Zech has definitely helped get me back in shape.

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★ 1

I hate this place! Never again! Looking woreard to change to city sport!
Forget 24 hour fitness! Don’t even try this gym cause you might change your mind working out!

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★ 1

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★ 4

I know some of them it is being remodeled

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★ 3

Too bad, this location does not offer towel service. The gym also feels kinda crowded. One of the cleaner 24 Hour Fitness locations I have visited in San Jose.

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★ 5

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★ 1

The women showers/toilets are very very dirty. Surprise the manager and the janitors still got the job. Flirty

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★ 5

Th best location in the bay area, by far.

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★ 2

I regularly use a lot of the 24 hour fitness locations in the bay area, and I have been using this gym for over 10 years (since maybe 2007?... back when this was a 'sports' level gym), so I'll compare this gym to other locations. I was using the Golds gym before this (now American Barbell).

If you are looking for a basic gym, this might be fine, but you will be paying a premium price for a low-quality basic gym. There are much cheaper gyms in the area that give you an equal or better experience.

I'll give this 2-stars simply because you can use other 24 Hour Finesses in the area if you pick the right membership, but this will be your gym of last resort.

This used to be a sports-level, but switched to a super-sport level a few years ago.

Most 24 Hour Fitness locations are comparable across levels in this area, except this one. This is by far the worst.

This is worse than every sports level gym in the area.

This is by far the worst super-sport level gym in the area.

I do not recall any improvements ever being made. (At least since 2007).

The men's showers are disgusting and the locker room is not air conditioned. The locker room is sweltering when the showers are used. I can't go in after leg-day, or I feel like passing out. Half the time the soap dispensers are broken or empty.

I don't find this a problem, but be aware that some homeless folks use this gym. Everyone is paying for a membership so this probably shouldn't bother anyone. There are a few RV's that seems to always be in the parking lot, you might find someone in the men's handicap shower doing laundry.

This gym doesn't even compare favorably to other sports-level gyms, like the Mountain View/Showers sports gym or the San Jose/Santa Teresa gym. This gym has no pool, smaller locker room, dirtier showers with broken soap dispensers, much worse equipment, only one group fitness room (I don't use this anyways, so not a problem to me.)

This is the closest gym to me, so I use this gym when I don't feel like traveling.

If this is the only 24 Hour Fitness gym you'll be paying for, this is really not worth it.

The last time my wife used the gym, she said the entire upstairs area smelled strongly like body-odor and urine.

A lot of the equipment is wearing out (rusting, squeaking, uncomfortable, holes in the plastic padding, outdated). For instance the multi-use station is very old, not comparable to the other gyms which have newer Hoist multi-use stations. The mechanisms often catch/lurtch/jerk. Handles are ripped/torn, some of the handles are missing one of their pads.

Last time we visited we notice the mirror was shattered by the light-dumbell set, not sure if this has been repaired.

No towel service, only super-sport level I have visited that didn't have this.

The Costco 2-year membership is the most cost-effective way I found to pay for a membership. Two-year super-sport membership was ~$650, gives you access to every gym.

The water fountains tastes horrible and is usually warm. Only one of the fountains I think is refrigerated, and even then it is still luke warm.

I'm not sure why they upgraded this run-down gym from sport to super-sport, but given that the gym seems to be neglected, I am wondering if this place is losing money for the owner and will soon be shut-down and going-out-of-business. This gym is really a dump compared to every other 24 Hour Fitness.

Parking on some weekends can be impossible, I had to park at the McDonalds a few times, which was great because I got to jog to the gym and I could get my cardio in the fresh air, without having to use the upstairs urinal-smelling cardio machines.

The staff seems to have gotten much worse. My wife and I used to chat every now and then with some of the staff. No staff has spoken with us for probably the past year, most of the time the staff is not manning the front desk, but are chatting in their cubicles. (Honestly I prefer this though, but my wife noticed this.)

One upside, there is a cool movie theater next to this gym that serves craft beer.

Source: Google

★ 4

Nice gym

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★ 4

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★ 2

No

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★ 4

Always open

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★ 3

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★ 5

It's wonderful place

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★ 5

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★ 2

Cardio machines suck. Classes are good. Not worth the cost unless they upgrade the cardio machines.

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★ 4

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★ 1

This should not be a Super Sport gym. I can live with no pool, but members should not be required to pay for towels (usually included with SS membership).

Source: Google