★ 1

Paid for a gym that doesn’t function. I submitted a complaint to corporate and got a generic response to my emails that doesn’t address or try to remedy the situation. Been a member since 2007 on/off and within the past few years they have not meet expectations. Shanique M. and Rachesha H. from the member service team… please do better.

Update: 11/29/25
I reached out to the corporate office as per the response I have received and have not gotten an email back. Contacted the managers to the gym Steven and Deji and still no response. It’s saddening now it has to come to putting in a google review to get a response. FYI, the corporate phone number is no longer connected too.

Source: Google

★ 1

This has to be the worst run down gym yet. For example there were about 15 treadmills.. only 3 were working. The weight equipment has nails as pins. The men locker room has a multitude of broken lockers. The floor looks like its not been scrubbed in years. The tile walls, floors and ceilings are just disgusting. If I could have taken pics I would have.
I would not recommend this 24hr to anyone!

You guys should should be embarrassed!

Source: Google

★ 5

Good location with potential but it’s obvious corporate is neglecting funding for this club.

Source: Google

★ 1

This place is filthy. I don't see any of the workers ever doing anything productive other than talking or on their phones. The lockers rooms are disgusting. Why hasn't 24 hour fitness done anything about this place? Do I really pay food money for horrible service?

Source: Google

★ 2

Pretty sure this location is playing the game how bad can we make it and still have people come. Worst location I see is the women's locker room where 1/2 the toilets have been out of service for months, there's no to for days on end, lights are out for 1/2 the showers and the ones where the lights are on you can see the ants crawling on the wall and the black mold growing. When telling the front desk the person notes that the cleaner hasn't been in through the weekend and isn't coming in til Tues. 1/2 the pins on machines have been replaced by bolts, at least most of them are working now, and it's certainly quiet.

Source: Google

★ 1

I used to enjoy coming to this location because of how well it was maintained but lately this has really gone downhill. Most of the The treadmills machine have been out of service, the bathroom are the worst - they have been lack of use care and it’s infested with ants . We as members pay to have the facilities well maintained at all times. I would really love to see this place enhanced their services.

Source: Google

★ 1

This place SUCKS!!! The entire gym is filthy. And only about 1/4 of the equipment works. The woman’s restroom is always disgusting and not even usable. And the one clean stall doesn’t even have a toilet seat. There’s many staff members but I’ve never personally see anyone clean this place. Once I seen someone walk around with a broom but walking past trash isn’t helping.

Invest in a vacuum and a mop. I regret switching gyms. And I’m planning on canceling my membership. All the 24hrs in the area look like this or worse! Not worth the money. I’d rather pay $15 and go to planet where it’s all purple lol but at least they have standards and clean.

Source: Google

★ 1

Source: Google

★ 5

I’ve been coming to this gym for almost 3 years and it’s gotten a lot better than what it used to be 3 years ago. The staff, day crew specifically, have clearly put in hard work to bring this 24 location back to a higher quality gym. While there are many things that could still use improvement (empty paper towel dispensers and cleaning solution, broken equipment), the change and dedication of the staff I have seen over the years is what really deserves the 5 star review.

Shoutout to Javier and Steven, who always greet me and other daily gym goers. You can tell they (and the rest of the day crew) have worked hard to improve customer experience and overall gym quality.

Source: Google

★ 1

Surely the least this gym can do is fix and clean the water fountains every day, and fix the driveway so that visitors don’t get a flat

Source: Google

★ 1

Wow, this gym is terrible. All the 1 star reviews are spot on. Would rate it a 0 if possible.

Only 5 or 6 working treadmills - dozen others have been "temporary" out of order for months and months.

Dozen other exercise equipment has been "temporary" out of order for over a year.

No machine pins - you'll need to bring your own

No wipes/sanitizer - you'll need to bring your own

Half the tvs aren't working.

Dumbells are scattered all over the place. Front desk is busy standing and chatting in the front. Don't bother counting on them to maintain the facility.

You'll have to double check all the machines before using them. Most have issues and could be dangerous if you arent aware of the them.

When I asked why this gym is in such bad shapes. The front desk said that they are aware of the many many issues and corporate will only help if they boost sales.

Avoid this gym if possible

Source: Google

★ 2

I probably should have given a 1 star rating but I am adding one star for what this gym used to be (very good - 5 star) and what it potential still has for improvement.

Having using this gym for about 15 years, now is the worst I have even seen in the 24 Hour Fitness family. All equipment are old and over half are not working properly. The men's locker room was trashy and many locker doors are broken. The bathrooms as dirty and all toilet supplies are missing with significant vandalism.

I know the showers were renovated a couple years ago. But it must have been done on the cheap because there is a lot of deterioration. There were no working soap dispensers.

The sauna and wet room was also renovated a couple years ago but today I would not have known this fact because everything is in rough condition now.

Who knows if I will be back. Maybe to just check things out... It is too depressing to stay for a workout.

Source: Google

★ 5

This gym was great! I had a great time chatting with the general manager Steven as he was friendly, respectful, and very knowledgeable about how I could take my health to the next level! The basketball court was great to play on and I had a great time. Thanks Steven!!!!

Source: Google

★ 1

Dirty, no management.

Source: Google

★ 1

Pésimo servicio.
La mayoría de las maquinas en mal estado, la limpieza es pésima.

Source: Google

★ 5

Steven is the best

Source: Google

★ 1

I’m really disappointed with this 24 Hour Fitness location. The gym is not clean at all — the floors, bathrooms, and equipment are often dirty, and it doesn’t seem like the staff take care of it regularly. For the price we pay, the cleanliness and maintenance should be much better. I hope management takes this seriously and improves the hygiene and overall environment.

Source: Google

★ 1

This 24 Hour Fitness is absolutely disgusting. I’m not posting photos because the ones already online show the exact same conditions I saw today—nothing has changed. It’s obvious the management does nothing to fix or improve this place. Machines are broken, dirty, and missing essential parts. I tried to work out chest and there weren’t even hooks to use the equipment. How can they charge $50 a month for this disaster? This is not a gym—it’s an insult and a total disrespect to paying members.

Every negative review here is real. And any positive review must be from a fake profile because no sane person could think this place is acceptable. I’m traveling for work and came here because it was close to my hotel, and I had to leave out of pure disgust. Do not waste your money. This place should be shut down for health and safety reasons. Worst 24 Hour Fitness in the entire United States. A complete disgrace.

Source: Google

★ 1

Honestly, this is one of the worst gyms I’ve ever seen. It looks like it’s been abandoned for years — the machines are broken, the bathroom feels like a public restroom, and the floors look like they haven’t been cleaned in ages. The whole place is in terrible condition!

Source: Google

★ 2

every machine is broken in someway, half of the machines dont have pins to set weight so you have to get them from the front desk. Fun surprise, they dont even have close to enough for the amount of people that come into the gym

Source: Google

★ 2

Half all urinals, sinks, fountains are out of order, falling off, or spewing water out the top, filthy, corroded. It's unbelievable how bad management has let go this once shining facility.

Source: Google

★ 5

For those wondering, yes the bad reviews in the past have all been true to some extent but recently, the 24 hrs took massive steps in the right direction. First of all, they now have employed cleaners so I see them going about, vacuuming and sweeping. Next, they have started to attach new, nondetachable pins to weight stacks. Not all of the weights have them yet, but they'll get there at I'm sure. Also, they are actively repairing machines and treadmills, and there are plenty to fix. Finally, I noticed the bathrooms are noticeably cleaner. Sounds like management has definitely stepped it up, so I hope this trend continues.

Source: Google

★ 1

This 24 Hour Fitness deserves a serious wake-up call.

1️⃣ Cleanliness (or lack thereof)
The bathrooms are gross — it honestly feels like you’ll catch a staph infection the second you walk in. The toilets and urinals are unclean, and the faucets (supposed to be stainless steel) are permanently stained. For a place promoting “health and fitness,” this level of hygiene is embarrassing.

2️⃣ Equipment Chaos
Weights are scattered everywhere like a toddler’s playroom. You’d think with the number of front desk staff standing around, they’d have a basic SOP for hourly floor sweeps to return free weights. Nope. Good luck finding a matching pair of dumbbells.

3️⃣ Mismanaged Priorities
Why are there so many salespeople and so few cleaners? Maybe if the bathrooms weren’t disgusting, the memberships would sell themselves. Instead, management seems more focused on upselling than maintaining basic gym standards.

No wonder this company went bankrupt before — this location looks like it’s on its deathbed, just waiting for the final nail in the coffin. And calling it “24 Hour Fitness” is a joke when it’s not even open 24 hours anymore.

Source: Google

★ 5

Javi is a a great sales manager

Source: Google

★ 1

This 24 Hour Fitness location is honestly one of the worst gyms in the area. The place is dirty and poorly maintained. A lot of the machines are broken, and several weight machines are even missing the pins needed to adjust the weights, making them completely unusable. The restrooms are especially bad—disgusting to the point where it feels like a health hazard. This gym desperately needs attention from management, if not a visit from the health department, because the sanitary conditions are unacceptable. Definitely not worth the membership.

Source: Google

★ 5

The GM Steven was amazing! I had such a great time coming in to get my membership. Johanna was also there and her energy is so great. They were so helpful in the membership process and I felt properly supported throughout the entire time. I don't even live near this location but I will be coming here for sure!

Source: Google

★ 5

Great customer service by the staff of this location.
But special shot-out to Javier Lopez who was at the front desk. Whilst assisting multiple members with check-ins and purchases Javier managed to answer my questions and solve my problems comprehensively.
Thanks

Source: Google

★ 5

Javier was the best!!. He is really helpful. We came from Socal and he helped us with everything.
Very welcoming environment

Source: Google

★ 5

Javier is very helpful. He is always there to help you with everything that you need. Thanks

Source: Google

★ 5

Shout out to Javier at the front for a welcoming attitude and great service!

Source: Google

★ 5

Best gym I ever went to !! The manager Javier gave outstanding customer service and fixed all my memberships issues. Would recommend to all my family to join 24 coming soon. Y’all might see this all the time in these reviews, or maybe you don’t, but this gentleman displayed the utmost professionalism

Source: Google

★ 5

Steven and Javier are the best they gave me a great rate for a membership

Source: Google

★ 2

Extremely dirty locker rooms, worst I've seen at the 24 hour gyms. A good amount of machines is broken so you always have to wait to work out. For a while all the pins were stolen but now it seems like they bought new ones, that's why I put 2 stars. Over all I would recommend going to any other 24 hour fitness jn the area

Source: Google

★ 1

Only corporate can save this place

Source: Google

★ 1

Haven’t visited this location since 2024 and it’s in a poorer state than ever. The level of dirt, trash, and stains at this location is outstanding.

Source: Google

★ 1

Source: Google

★ 5

Javier the sales manager and Steven the GM helped us. Very professional and phenomenal customer service. Gym is very clean, not busy and everyone re-racks their weights. Moving my entire family over from golds

Source: Google

★ 3

⭐ Pre-Review (before visiting in person):

I haven’t stepped foot in this gym yet, but out of curiosity I’ve been reading through the reviews. A few things stand out that raise red flags for me:
• Negative reviews are highly detailed. Multiple people describe the same issues: filthy bathrooms (with photos), broken or missing weight pins, cardio equipment down for months, and lack of soap or toilet paper. The consistency and detail across different reviewers makes these complaints hard to dismiss.
• Positive reviews are oddly vague. Many of the 5-star posts don’t mention equipment, cleanliness, or the actual gym experience. Instead, they mostly just call out staff by name (“Steven is great,” “Javi is the best”) or comment on one new piece of equipment.
• Timing looks suspicious. Several positive reviews praising managers dropped within days of clusters of negative reviews complaining about hygiene and broken machines. It looks like an effort to balance the overall score.
• Imbalance of content. When real members leave glowing reviews, they usually highlight specific workouts, classes, or amenities they loved. Here, the compliments are so short and repetitive that they read more like morale boosters than genuine customer feedback.

For fairness, I’ll be visiting myself soon to see firsthand. But just from the review patterns alone, the 5-star ratings don’t carry the same weight as the very detailed 1- and 2-star ones.

Source: Google

★ 1

I have been a member for 8 months, I am temporarily staying in Berryessa area, and 1 team member named Manny keeps getting in my face about me, the other team member is aware that I don't get paid until the 1st of each month, at that time I do pay my membership, but Manny keeps insisting that I pay now or he won't let me use the restroom or showers. I would like him to be fired for poor customer service.

Source: Google

★ 5

Steven is an amazing GM and i love the new lay out and the front desk staff Sveidy

Source: Google

★ 5

The new layout at the front is amazing

Source: Google

★ 5

The mens is finally cleaned

Source: Google

★ 1

I was charged 30$ for one time visit as I travelled here. Most of machines are broken. No pin at machines to lift weights. I am not sure how this place can manage their business. It must be some reasons at management level.

Source: Google

★ 5

this is my favorite location to hoop at! the staff are really nice especially the manager steven, he even replaced all of the broken nets recently. i recommend coming to this 24 to gym!

Source: Google

★ 5

Best folks ever!! Excellent front desk and customer service. Machines always work well

Source: Google

★ 5

The new girl Jo at the front was very helpful when I was signing up

Source: Google

★ 5

Javi is the best and super friendly and helpfully and he has the best smile

Source: Google

★ 1

I'm sure your aware but all of your cable machines are missing the weight pin.

Source: Google

★ 5

Steven is a great GM

Source: Google

★ 5

Steven is a great GM!

Source: Google

★ 1

Would give it 0 stars if possible. Walked out of the gym yesterday because it is filthy!!
More than half the treadmills are not working
None of the weight machines have the stack pins , you need to carry your own. I was fine with that but hygiene is a big issue as well. Womens restrooms are terrible. Trash every where and just gross. Water fountains are not functional either. Seriously considering my membership here

Source: Google

★ 5

Steven and javi are great managers

Source: Google

★ 2

The gym isn’t well maintained—about half the equipment is out of order, and the restrooms are dirty

Source: Google

★ 1

Es un completo asco , los baños siempre en mal estado , sucios , no hay jabón para lavarse las manos , los lavamanos un completo asco también , el lugar es súper sucio , las máquinas no funcionan

Source: Google

★ 1

Worst possible gym in South Bay, the cardio equipments have been broken for over 5 months now. The staff have mentioned at multiple times that it would get fixed by end of the week.

On following up after a few months on when the treadmills would be fixed, one of the staff chuckled with “lol, not anytime soon”. Out of the 20 odd treadmills available, atleast 15 of them are broken or out for maintenance.

The photos below were the “working treadmills” according to the staff.

Source: Google

★ 5

steven and javi are great

Source: Google

★ 5

Steven and javi are the best

Source: Google

★ 1

Really filthy women's bathrooms, carpets, gym floor and lacking toilet paper, soap, warm water. It's a shame how poor this facility is kept. It used to be 5 star

Source: Google

★ 1

worst gym I've ever been to. nobody at front desk. dumbells put back wherever with no order. multiple urinals in the bathroom are broken and the floor is caked in piss and grime. and all of the pins/clips for machines are missing. apparently you have to "bring your own". never have I seen a gym so pathetic. I don't know why anybody would come here more than once

Source: Google

★ 5

Steven is a great GM

Source: Google

★ 5

The new hip thrust machine is great

Source: Google

★ 5

Steven and Javi are the best

Source: Google

★ 5

The new hip thrust machine is amazing

Source: Google

★ 5

GM steven got a new hip thrust machine and it makes leg day so much fun now

Source: Google

★ 5

Steven is an amazing GM

Source: Google

★ 1

Source: Google

★ 1

Many broken machines, no pins for the machines to use. Bathrooms smells etc.

Source: Google

★ 1

Disgusting restrooms, sinks are terrible, even afraid to wash my hands 🤢🤢no pins for machines, dirt everywhere,no toilet paper no seat covers 👎

Source: Google

★ 1

I had been coming here since I moved to the area around 2021, and the layout of this location is what had sold me to become a member. Not only is this location the closest to me, but at one point I had become a regular — the added "bonus" room of the for training was basically my second home. I seriously appreciated this layout in comparsion to other other open space concepts in all the nearing locations. I also really appreciated the fact that the women's locker room had their own separate jacuzzi/sauna and steam room from the main one. It is unfortunately that this location does not use these selling points as their advantage anymore, as the jacuzzi hasn't been operant for some months now, and the wooden seats on the sauna room are practically falling apart. To put a cherry on top, the most recent staff (as of the last hiring wave around December/Jan) always have judgemental looks on their face. No matter how friendly I've tried to approach staff for questions (the young ones in particular) I've always been met with some undertones in hostility. They prefer to look down on their phones while sitting on the front desk and talk amongst eachother, and refer members to signs they make and post on the walls. They might as well congregate in the back offices rather than sitting in the front if they don't like to have human interactions outside of their coworkers. I myself have worked retail/customer service roles during college and I don't remember me and my colleagues being this miserable talking to other human beings outside of friends/coworkers. I get that the pandemic probably shifted a lot of social dynamics in customer service roles, but perhaps people who aren't people centered shouldn't work at a front desk.
Its truly disappointing to see how this location has gone down in quality so quickly. I don't see the point of having a membership with this chain anymore.

Source: Google

★ 1

Es una porquería de gym nada sirve y es muy cochino no merecen ir allí esta muy decaido y horrible

Source: Google

★ 2

Compared to other 24 hour fitness this one feels dirty... You also have to bring your own stick to set up your weight on the machines or ask for one at the front desk. . . Weird. . . Most machines are too old and damaged.

Source: Google

★ 4

Source: Google

★ 1

I recently joined 24 HF and am trying out various locations. Wow, did this one shock me. Went for a spin class and almost all the bikes had broken /inoperable displays. Not a big deal, bikes still usable. However I couldn't make out a word the instructor said bc of the crappy speaker setup. I needed water after. Went to 3 water fountains bc the first 2 had no water. All of them were completely encrusted with mineral buildup. Then I went to check out weight machines and felt really dumb (being new to the gym experience) because I couldn't see how to adjust weights on anything. Finally a random person told me "you have to bring your own pin". Uh, what?? Then I went to have a look at the pool area. Pool was murky. Hot tub was completely out of order and roped off. Steam room door broken such that it wouldn't stay closed (unfortunately a sign saying "keep the door closed" isn't enough to fix the door). Then I went into the ladies' locker room. Ugh....horrors. The shower area floor was completely littered with bottles, plastic wrap, and clumps of hair from the drains (for this I blame disgusting gym-goers. Have some respect, people. This is why we can't have nice things!). Walked by the sinks. Water was pooled all over the countertops, faucets didn't work well, some soap dispensers were empty, and some soap dispensers were broken into pieces which were laying on the counter. I'd seen enough and walked out to find a cleaner bathroom, but only saw one that was closed without explanation. I went back into the locker room because I really felt the need to wash my hands, and found the air hand dryers almost dead. It was about as effective as having someone blow on my hands. I NEVER complain at a business. I've been in customer service my whole life. But I had to say something. Behind the front counter 4 or 5 guys were enjoying conversation and phone time. All but one turned away when I said "um......is it always this dirty everywhere?". I got the excuse that 2 people had called in sick and they had no female janitor. Please figure out how to clean the locker room anyway. And maybe have ANYone regularly clean the water fountains. And maybe just close this location and put the money into the other ones.

Source: Google

★ 4

Source: Google

★ 2

Some machines didn’t have pins to lock.
Bathrooms are extremely dirty. Borderline, health hazard. Even New York Subways are cleaner.

Source: Google

★ 1

It's disgusting. There 's no toilet paper. Everything is disgusting

Source: Google

★ 1

People are turning off treadmills to make it look like they’re broken so they can keep them for themselves during peak hours. I saw someone open the panel box and turn one back on, so this is clearly being done on purpose. It’s not fair to people who are waiting or even leaving because they think there aren’t enough treadmills available, when in reality they’re just being hidden. All working treadmills should stay on at all times, and anyone caught doing this should be banned.

Source: Google

★ 1

Completely disappointed the outcome out of this gym! I have visit at the gym and I have seen it deteriorating. I have brought a lot of issues that men’s locker has to the manager apparently he’s a new manager and it’s completely not doing anything about it.. I brought it up to front desk staff they just don’t seem to care you’ll see 5 to 6 employees in the front gossiping or sitting down when they can easily be taking care of these issues mold growing out of the showers no paper towel No seat covers. I think this is where OSHA needs to come in. And take a look at this building and what standards they’re offering it to the public. I brought it up to the manager two weeks ago and he said ! good thing that your membership will let you explore other 24-hour fitness. He basically told me go to another gym if you don’t like it here Very arrogant and rude no experience to fit a manager position. No game plan for his staff members to do rounds to put the gym back together sanitizer paper towels, etc. there’s no doubt this manager needs to be moved out of this building. Look at the pictures it speaks for itself. I didn’t take more pictures of the men’s locker due to others privacies. Wet floors, slippery gooey floors, trash everywhere that it can easily be a hazard for any kid that walks in there. as a customer for 28yrs ! 24 hour fitness corporate. Please look into this building because it is out controlled . Manager is not doing his JOB ! And this bathrooms will be in this condition up to 6 or seven hours looking like this💯💯💯💯

Source: Google

★ 1

go to another gym. equipment out of order. no pins. no paper towels. empty spray bottles. nasty bathrooms. it’s been like that everyday for months.

Source: Google

★ 1

the worst gym in California!!!
Nothing works, nasty bathrooms!
San Jose health patient should come and close this place

Source: Google

★ 5

Javier is a fantastic front desk associate! He made sure my account was taken care of even though they were having technical issues. Thank you Javier!

Source: Google

★ 1

This location needs a new whole new front desk and management. They don't care about the customers that are paying their membership for simple services. They will literally lie to your face about fixing things and then make excuses after the fact.

Source: Google

★ 1

Sad to see 24 so run down and neglected parking lot looks like homeless shelter and mens locker room looks like a warzonr half the lockers look like they have been ripped off the hinges or broken into with bolt cutters the steam room smells like urine and the walls feel slimey and the hot tub is always broken , the sauna has broken boards and some even have rusted screws sticking out .

The showers are another monster in them selfs they are so neglected by staff that soap doesnt get replenished so uncivilized patrons pry them open and destroy the dispenser. The shower heads are all stolen or broken and the doors are all warped from the water spraying on them , only the handicapped shower stall works but with someone having ran the cleaning hose into another stall all the water pressure is gone .

After i brought up these concerns with the only staff member on site he looked embarrassed and apologized for the condition of it. No blame he cant do what management or corporate cant afford to fix.

Source: Google

★ 1

This is so dirty

Source: Google

★ 2

There is nothing wrong with the appearance, cleanliness and equipment at this gym. The problem is the Customer Service. Today is 8/22/25 at 2:35pm. My membership is coming up for annual renewal - my first year. I tried explaining to whoever the man was that answered the phone that I had a bad experience when I first signed up. The personal trainer I signed up with cancelled on me at the last minute when I was 5 min away from the gym. We tried getting together a few more times but by then a bad taste was left in my mouth for her. The guy who I was speaking to asked what it was I wanted to do. He had no patience for me and to listen to my story. And when I said, ok nevermind because I was frustrated, he said ok and just hung up.

Source: Google

★ 1

Go to any other 24 Hour Fitness. Been going here for a few years and it has become impossible to workout. Many machines are broken and have stayed broken for months. They don't have pins to adjust the weight on the machines that do work. You have to "rent" a pin and most of the time they run out of pins to "rent". New management doesn't seem to care about making the gym operational. They make promises to fix machines and order pins but its been several months with no progress. And this is supposed to be a "Super-Sport" gym lol....... I'll await my copy and paste response to this review just like all the other truthful 1 star reviews.

Source: Google

★ 1

I have been to many 24 hr locations across southern California. This is the worst one I have seen by far. It has a grimy look to it and completely neglected.

Between the broken machines, random sticky floors and missing equipment (no cable rope attachment??) to the torn up leather. Your money is spent better elsewhere.

I will not be renewing my membership.

Source: Google

★ 5

Javier is the best ! Great service

Source: Google

★ 1

The new manager makes empty promises. I go to this gym both in the morning (6 AM) and at night (8 PM), and every time the staff are either sitting at the front desk chatting or scrolling on their phones. Meanwhile, the spray bottles and paper towels are always empty, which is unacceptable for a gym environment.

The bathroom are down right disgusting.

I paid for a one-year membership, but the experience has been so disappointing that I decided to join Gold’s instead—even though I still have four months left here. What makes it worse is that the owner copies and pastes the same generic response on every review, rather than taking real accountability.

Pathetic, disgraceful, and shows zero self-respect for members or the business.

Source: Google

★ 1

I’ve been to a lot of 24 hour fitness locations in California and this was most definitely the worst that I’ve ever been to. The amount of machines that are broken is unbelievable. Then I noticed there weren’t pins anywhere, and I was informed that I needed to ask the front desk which at that time I was asked for my car keys or ID. The potential is great because it’s a large location however, it needs some serious work.

Source: Google

★ 1

Muy mal olor en los baños las maquinas no tiene buen servicio hay muchas que no puedes trabajar solo para cardio o las mancuernas son disponibles lo demás es fatal

Source: Google

★ 5

Source: Google

★ 5

I’ve had a great experience at this 24 Hour Fitness, and a big reason is the leadership of the General Manager, Steven. He was professional, approachable, and truly care about both the members and the staff. You can tell he puts a lot of effort into keeping the gym clean, organized, and welcoming.

Steven went out of his way to answer questions, and handle concerns quickly and respectfully. He set a positive tone for the entire facility, and it shows through the friendly atmosphere and smooth day-to-day operations. It’s clear he takes pride in making sure members have the best experience possible.

If you’re looking for a gym where the management team is engaged and genuinely cares about the community, this is the place.

I've been going to 24 hr fitness for over 20 years and will be going here for a lifetime, I love this gym!

Source: Google

★ 1

Half the machines were broken half the treadmills and stair masters and treadmills were broken and the bathroom was very dirty

Source: Google

★ 5

steven is a great GM and Ash is the best PT

Source: Google

★ 5

Great gym with plenty of equipment, flexible hours, and friendly staff. Shoutout to Javiar for always being welcoming and helpful makes the workouts even better. Could use a little more locker room upkeep during busy times, but overall a solid spot to get a workout in.

Source: Google

★ 5

Gym staff has really taken a turn around you can see they are putting in the effort to keep up with customer satisfaction. Steve was great and attentive I love the warm welcoming you get from staff and every time I had a question someone was happy to help.

Source: Google

★ 5

Love this gym come here everyday. My favorite employee sveidy very helpful and good conversation

Source: Google

★ 5

This 24 Hour Fitness is outstanding! I was visiting San Jose recently and had the pleasure of being helped by Sveidy, who was absolutely excellent, resourceful, kind, and incredibly helpful. The gym itself was fantastic, with everything I needed for a great workout. I left feeling energized and very pleased. Highly recommend!

Source: Google

★ 5

I've been going to 24 Hour Fitness for a while now, and it's been a consistently positive experience. The gym is clean, well-maintained, and has a wide range of equipment for all fitness levels—whether you're into lifting, cardio, or functional training, there's something for you.
The staff is friendly (Steven, Javier) and professional, and I appreciate how they're always available to answer questions or help out if needed. The group classes are also a big plus—tons of variety and great instructors who keep the energy high.
One of the biggest perks is the 24-hour access at many locations. It’s super convenient for anyone with a busy or unpredictable schedule. The locker rooms are spacious and clean, and I’ve never had issues finding equipment even during peak hours.
Overall, 24 Hour Fitness is a solid gym with great value. Whether you’re just starting your fitness journey or you're a seasoned athlete, it’s a place where you can feel comfortable, motivated, and supported.

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★ 1

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★ 5

Been coming here for 2 years now Javier and Steven always got a good attitude and character. Gym and people good would definitely recommend

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★ 5

Ash is an awesome trainer at this facility! I came with specific questions needing guidance on my squat form, mobility issues and stagnated hamstring strength. He quickly and expertly assisted me with all my concerns and I feel so much more confident about my program and plan now!

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★ 5

I love this gym. This is the best 24 hr. The gym is super clean and big. The workers are selfless and committed to taking care of their customers. Definitely recommend.

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★ 1

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★ 1

This is the first time I've been there, and I've never come back because it's really terrible.

The restroom has a nasty smell.
Treadmills and climbing machines are malfunctioning in most of them.
The equipment is missing a part.

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★ 5

The new manager, steven, came in recently and has really done everything in his power to change this club around. The club is cleaner than ever, the front desk always has a smile on their face, and i’m finally glad to come back to this club!

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★ 4

Basketball and red bull

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★ 1

Used to be a really nice location , the local management has left this Branch forgotten…. Lots of missing weighs … and all of the pins in machines gone. You have to barrow one at front desk. 24 corporate needs to visit ……

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★ 1

I hope I can give here 0 star, machine never fix it, and staff attitude is bad, I ask machine pin from them, always giving you like begging pin from them. Please close this store.

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★ 1

I am envious of the owner and workers here. They collect a check and do absolutely no work and maintenance on anything here. Literally over HALF of the treadmills are broken or unusable. Also have you ever heard of a Bring your own pins gym? Well look no further, because most of their machines are missing
them. The restroom is in dire. DIRE. Conditions. Is there just no one working here? What an absolute disappointment

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★ 1

This gym was marked as my favorite gym before Covid. I’ve been bringing my own pin for this gym and the Calaveras one but I stopped going here because more than half the machines are broken and the locker room is disgusting. There’s throw up and gum in the water fountains. Nothing ever gets fixed or cleaned. I swear the location has been marked for death by corporate.

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★ 5

I have been a customer of 24 hour for many years now since I was in college at SJSU (close to 10 years). I have tried many other 24 gyms in the area and Crane Court has always been my favorite due to it being close to my home, large facility & machines, along with the friendly staff. Currently, I have been training with Ash and he’s been very respectful, helpful and supportive of my fitness goals.

It’s been a very pleasant experience so far with my personal training sessions alongside Ash and I’m looking forward to continuing to work on my health and fitness journey.

24 Manager Steven, is also very friendly and respectful and helpful to us as clients of the gym! Thank you so much Ash, and the 24 hour team for their support and guidance, I am happy with my experience at 24!

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★ 1

Schedule a tetanus shot after you leave, been to hundreds of gyms as I travel for work, 30 bucks wasted, absolutely disgusting and half the equipment doesn’t work

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★ 1

Dirty gym, pins missing impossible to get a workout

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★ 1

I've been to a lot of 24 Hour Fitness locations. Generally the west coast clubs are not great, but this one is terrible. Weights are scattered if not missing entirely. Much of the equipment is out of order and everything is filthy. The worst part is all of the selectorized machines are missing the pins. I think I spent as much time trying to find equipment that worked as I did actually lifting.

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★ 1

Everything is so bad conditions

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★ 1

Awful just awful, I don’t think I’ve ever walked out of a gym because of how disgusting it was, but this one takes the cake. Not only was the locker room a disaster you could tell no one has cleaned it in maybe months. All the weight machine machines are missing the weight metal bars and they ask you to go to the front desk to borrow them for the machines. I went and asked for two since I was trying to use a machine that required to and the guy in the register apologized. All he had was., a screwdriver to use. Ridiculous.

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★ 5

Clemente y Javier,muy buen service gracias por su ayuda.👍🏼

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★ 5

Javier gave outstanding customer service and made sure he took care of all my needs and concerns regarding the gym. Will recommend

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★ 5

GM steven and SSA Javi are the best at customer service

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★ 1

Im not joking when I say this might be the worst gym ive been too. How the mighty have fallen.

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★ 5

Out of town and decided to try this gym out. Great feel and atmosphere, lots of people with great gym etiquette. The front door associate, Javier, was absolutely the most thoughtful and gracious. Very thankful for his effort in customer service.

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★ 1

this place is a dumpster fire

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★ 1

Worst 24 hour ever. There are no pins available, this gym is the dirtiest out of any gym I've been to, and the staff there seem to do nothing except being on their phones. DON'T GO TO THIS GYM!!! Go to another 24 hour or another gym than this because this is the worst gym ever.

Source: Google

★ 1

i dont ever write reviews ever, but this gym genuinely sucks bawls, do not ever come here unless you want to have a poor experience

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★ 2

I go to this gym every week. It’s spacious and well equipped. Overall it’s great if you don’t care too much about cleanliness and the neighborhood.

Edit: it is getting worse. You have to bring in your own pins and the bathroom is getting even more nasty and there are even mosquitos starting this summer of 2025. Worse than a year ago when they had homeless camps nearby. 5/5 -> 2/5

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★ 1

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★ 1

No equipment pins lol it's crazy.

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★ 1

none of the machines work because they are missing a pin—quite literally none

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★ 5

Best 24 hour fitness to go best customer service

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★ 1

All machines are broken and my sister doesn’t like it

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★ 5

Crane crt is my favorite 24hrs location. I always have a good workout here and the staff is A1. Always available for members and good energy all around.

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★ 1

I do not know how people are giving this location more than one star.
Machines (cardio & cable) have been broken for over a month.
If you happen to get a cable machine that's not broken good luck finding the pins that go into the weight slots. (Front desk put up a sign that says no pins) That's not a solution.
Gym and locker room are always dirty.
Machine cushions are ripped.
Sauna smells like mildew or mold.
Gym closes at 9 pm most of the days.

The one star is for the friendly staff. You can tell this gym is completely understaffed.

Update: 7/8 multiple cars including my own broken into and one car stolen in parking lot. Staff was friendly and offered to help but not much they can do with only one camera by entrance so that was no help to anyone. Makes me question safety there.

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★ 1

Worst gym experience here! Bad service!

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★ 5

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★ 5

Carlos is great and Steven the manager is great taking care of us too. Thanks

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★ 5

Steven is a great GM. He got me and my brother started on both monthly memberships, and he got me on a four pack subscription with the best coach in San Jose. Ash give this man a raise.

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★ 5

Steven is the amazing Gm

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★ 1

dirty, no service

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★ 2

Many treadmills out of service. Around 10 treadmills at minimum. Poor maintenance.

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★ 1

One of the worst gym.

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★ 1

I came back to this gym after almost a year, and all I can say is that it’s a total joke. These types of gyms are just designed to take your money without investing a single penny in cleanliness, maintenance, or customer service. When I left my last review, the place was already dirty — now it’s worse. It’s disgusting — broken machines are still the same or even worse, the bathrooms are a disaster, the mirrors are filthy, and the whole atmosphere feels depressing.

The worst part is they dare to reply saying they “value your feedback” and are “working on improvements,” but that’s a lie. They’ve done absolutely nothing. It’s disrespectful that they keep charging as if they were providing a quality service.

And the only “improvement”? Now you have to go ask for a pin to use the back machine, and they hold your ID. Seriously? That’s a ridiculous and humiliating system.

Don’t waste your time or money on this place. It’s disgusting. I’m not exaggerating. It’s even filthier than when I left it last year. Let no one say they weren’t warned.

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★ 5

I’d like to recognize Steven, Clemente and Luke for their exceptional leadership. They’re always present, approachable, and truly dedicated to making the gym a welcoming place. Their attention to detail and focus on member satisfaction hasn’t gone unnoticed.

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★ 5

Steven!!!! Amazing customer service

Thank you for today :)

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★ 5

Steven is an amazing GM gave me a great tour and fixed my membership. Plus Javier and Husna are super friendly and helpful

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★ 1

Thought the visit to the San Ramon location was as bad as it got. Sadly, this location lowers the bar further. No pins for the equipment. Need colateral or a screwdriver. Pathetic!!

Dozens (not exaggerating) out of commission. Even the water fountain was broken. Garbage and filth though out.

Bathroom/locker room unsanitary!! Feces all over the toilets. And, of course, one stall not working (they certainly have lots of those signs)

24 Hours used to be a premier fitness chain. Are they putting profits and memberships over maintenance, healthy conditions and customer satisfaction?

Source: Google

★ 4

Javier was super cool and knowledgeable. Gym is relatively clean.

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★ 5

Javier me ofreció muy bien servicio

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★ 5

Nice gym. Bring your own weight stack pin. Other than that all good. Cool staff. Mellow environment. Tons of work out equipment.

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★ 3

6/24/25: over 50% machines are broken - total waste of time - maybe shut down this location

Great building - disastrously filthy parking lot, dirty bathrooms, towels and weights everywhere. Members - do not recreate your third world country here !! I won't, either.

Source: Google

★ 5

Perfect place to get a workout in. Javier at the front desk was super professional and helpful.

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★ 1

Stop at the front desk to check out a pin to be able to lift weights and turn over your drivers license or car key as collateral! The gym is large and lots of equipment. They have NO small hand set weights for women. I hadn’t been to this gym for a couple of years and was shocked at the decline. Women’s locker room hot tub broken “for months,” 3 bathrooms sinks clogged. multiple machines broken, kids pool closed, 1 of the water fountains broken…seriously considering canceling after 30 years a member.

Source: Google

★ 1

I’ve decided not to renew my 24 Hour Fitness membership this year. Overall, the facilities seem poorly maintained—locker and shower rooms are often dirty and have a lingering odor, the gym itself tends to be dusty, and several machines stay out of order for months.

At this particular branch, there's an added inconvenience: You have to ask them for a pin to use the machines so that you can adjust the weight. This setup feels increasingly impractical, and the situation seems to be getting worse.

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★ 5

Steven and javi are amazing front desk staff they fixed my membership issue

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★ 5

New GM taking this over and fixing it up day by day.

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★ 5

steven the New GM is amazing he gave me an amazing tour and signed me up on a great membership give this man a raise

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★ 5

Javier has great customer service!! Very friendly and accommodating!!

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★ 5

This club is fantastic. Please note it is NO longer open 24 hours every day

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★ 1

This facility has potential but requires immediate management intervention in several key areas. Staff appear understaffed and would benefit from additional training and support. Equipment maintenance is significantly behind schedule, with multiple machines remaining out of service for extended periods.
Facility maintenance requires urgent attention, particularly in locker rooms where cleanliness standards and minor repairs have been deferred. The membership pricing indicates members should expect higher operational standards.
Additionally, there are concerning safety notices posted in the men’s facilities referencing sexual misconduct under police investigation and lifetime bans, which creates an uncomfortable environment for members without proper context or communication from management.

Source: Google

★ 1

In all my years of gym-hopping, I’ve never seen a fitness center this neglected. It feels like a skeleton crew—maybe one overworked janitor handles the entire place—yet nobody’s ever bothered to deep-clean, not even during COVID’s height. The locker rooms greet you with cracked tiles, mildew streaks, overflowing trash cans and a dank, sour stench that follows you everywhere. The men’s bathroom is virtually unusable—urine pools and trickles across the floor, bleach is MIA unless you grab the cleaning cart yourself, and clogged drains only make the odor worse. The turf zone looks like it’s never been swept: dirt and grime gather at every machine’s feet. Nearly twenty cardio stations are offline today—six of nine StairMasters and four treadmills among them—while weight machines sit idle, hampered by missing pins and mysteriously disappearing 10 lb plates. The basketball court fares no better, with shredded nets overhead and gum littering the floor. Every workout station creaks, upholstery is streaked with old sweat, and a fine layer of dust blankets every handle—as if the whole place has been frozen in time since opening day. Staff rarely venture beyond the front desk, and when they do, their only response is a resigned shoulder-shrug. With rampant maintenance failures, chronic hygiene issues, and a costly membership trapped behind onerous cancellation fees, this gym isn’t just disappointing—it’s utterly intolerable.

Source: Google

★ 1

Honestly, this gym has gone downhill since I started coming in 2022. Over 60% of the equipment is broken—including the calf press, which hasn’t worked since I joined. While some machines have been repaired over time, it now feels like management is letting the entire gym go. Half the cardio machines are out of order, all lack pins, and there’s noticeable dirt buildup on every piece of equipment. The bathrooms are consistently filthy. That’s not just on the staff—it’s also a reflection of the inconsiderate members they allow in. There needs to be more accountability across the board. The only thing keeping this gym afloat is its location. If you’re just looking to lift free weights, it might be passable. Otherwise, be ready to MacGyver broken machines just to make them usable.

Don’t drink out of the water fountain, god knows when that was last cleaned with noticeable build up on it. It’s a shame we members pay for a run down facility.

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★ 5

Kang was very helpful, gym was nice and clean. Staff were very respectful at door. Would recommend...

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★ 5

Kang is the man!

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★ 5

Luke and the team got me setup on a great plan with an amazing price. Thank you Luke.

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★ 1

I wish I could give 0 stars. I'm paying for the access to space and equipment. If the space is dirty and the equipment isn't available or in proper condition then I don't see why you can't honor a refund for the past couple of months. Terrible service. I hope this gets shared everywhere. Do not auto renew my membership. Thank you.

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★ 5

Thanks to clemente for his help super amazing gym

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★ 5

Forgot my jacket and gave this location a call, Luke was able to help me out and I picked the jacket up the next day. Great service, clean gym, and usually empty.

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★ 5

The new GM Steven goes above and beyond for his members he fixed my membership issue and got me started on my weight loss journey and sold me a session with ASH

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★ 5

Steven the new gym manager gave me an awesome deal and also shared great advice and got me start with a
training session.

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★ 5

This review is really about the staff and management. With all the vandalism going on at gyms in the area, it’s easy to let issues slide. But the folks I’ve met who work there are doing their best to try to make things right for the members. This particular location has been my favorite go-to gym in the entire South Bay. I’m hopeful that with continued investment and diligence, this will remain the gym that I recommend all my friends.

Source: Google

★ 5

Luc was great at customer service and he was able to help me sign up my daughter for a membership with a great deal for high school student.

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★ 1

Probably the worst gym in all of San Jose. All equipment is broken. Half of the cardio machines don’t work. Any lifting equipment that does work is missing a weight pin to actually use. The whole place is filthy. The employees are rude and seem like they hate their job. Any other 24 hour fitness in San Jose is great. This one is a stain on the name of the company. They consistently open late so dont show up to work out at 5/6am or unless you want to wait in the parking lot for hours. Then when the employee does show up they act like it’s your fault they are late! Do yourself a favor and go to any gym besides this one.

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★ 1

Waste of people time!

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★ 5

the employees care about u!! so nice coming in and getting a morning greeting. Any issues that arise they are on it to fix it ASAP! Great management & shout out Javier for always being a great help and going above and beyond!!!!

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★ 1

Unbelievably they have no pins in any of their weight machines. There was a sign at the front desk that says “ask for a pin” and when you ask for it they say they don’t have any. many of the machines are in disrepair or completely unusable. The place is very rundown. And of course there are no towels even though that’s in the contract. This all seems like a breach of contract.

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★ 5

The new GM Steven is really working his ass off. his first week he solved the missing pin problem this first this guy cares and it’s nice change of pace

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★ 5

I usually don’t come to this gym but my regular gym closed temporarily, so I came here for a class. I guess my membership can’t go to all gyms. Glad that I met Clemente!! He let me in since I was there. Thank you Clemente!

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★ 5

Steven the new GM did an amazing job helping me get set up with membership and a personal Trainer I’m looking forward to my session with ASH

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★ 1

If I could rate this place zero stars, I would.

I hate to be that person, but after trying a few gyms across the Bay Area, this one is hands down the worst.

It’s filthy. Easily the dirtiest gym I’ve ever been to. Most of the machines are either broken or missing equipment pins — around 90% of them had none. To make things worse, the front desk hoards the pins. So you have to walk over, ask for one (often after waiting in line), then go back and hope your machine is still free. It’s exhausting and unnecessary.

The employee I asked for help looked like he was completely over it — not rude, but definitely annoyed. And honestly, I get it. It probably happens every day.

24 Hour Fitness clearly doesn’t care. They just want your money.

Source: Google

★ 1

Filthy gym, equipment has been broken for months (do I need to buy the cables and replace them myself?), hasn’t been cleaned for 10 years around ini side machine frames (been a member that long so I know), and now all the pins are stolen likely from an ex employee and you can’t afford $10 pins from national gym supply in LA to replace them and also order the cables? You ask maintenance and they say they ordered parts mo ths ago and the orders are not approved

This plainly a failure of the gym manager (think he quit) and more so the regaional and national manager of the gym. Then should be terminated. Someone from San Ramon head offices needs to stop by and actually look.

From what I see and complaints about other gyms in area in poor condition with machines broken, I’m sure the class action lawyers are starting to look into this which is going to cost much more than maintaining a gym.

Either maintain and run the gyms or close them and the company.

Source: Google

★ 4

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★ 1

I’ve tried to be understanding of this gym and its staff. But, recently everything has gone downhill. First and foremost how do you operate as a gym and not have any pins for the equipment. Nobody can use anything and even with checking pins out they don’t have enough. In addition to this, the equipment is never maintained or cleaned. I suggest looking for a different membership or going to a different 24, this one is janky. Good luck!

Source: Google

★ 5

Javier at the front desk is great!
Always acknowledges you when you come in and leave the gym!

Source: Google

★ 1

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★ 5

LUC did an amazing job explaining memberships to me he has great customer service skills and he’s got me started on my fitness journey

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★ 1

This gym is absolutely filthy and poorly maintained. The men’s restroom had urine-stained urinals that clearly hadn’t been cleaned in days — maybe even weeks. Equipment has been broken for months with no signs of repair. Out of 15 treadmills, only 3 are working. Just 2 out of 10 stairclimbers are functional.

It’s unacceptable. The management should be embarrassed by the state of this facility. Do you even care about providing a decent experience for your members? It certainly doesn’t seem like it. Step it up. Do better.

Source: Google

★ 1

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★ 1

BE CAREFUL!!!!! I got my car break into, I got my bag pack stolen from the trunk with my work stuff, personal documentation, my work phone and IPad was inside and other stuff from the inside my car. My car was parked right outside the main entrance across the gym. That’s not even the worst part, I went back inside to get help from tge front desk. I was still super scared and no employees around for almost forty minutes, I’m walking around looking for anyone and asking for the employees, while I was going back and forth checking if anyone was back to the front desk and nothing !! When finally an employee came in from outside, I stay calm and relief someone came back. I told employee what happened and ask him if he saw something suspicious or anything, guy didn’t even showed empathy for the my situation and told me that I’m the fifth person this week that their cars get break into, to be careful. That was it…. I know it wasn’t his fault. But he should have have at least make a report or complaint of the robbery and escalate report to the manager to get a security or something. There’s thief’s in that area, be aware.

Source: Google

★ 1

Absolutely filthy gym and they are not maintained at all. I’ve never been so disgusted by a gym…

24 Hour, you keep replying to people but seems like nothing has been changing. How about actually take a real action in improving the gym? Or maybe close it down so something more useful can be there.

I won’t ever return to this nightmare of a gym again unless I see changes.

Source: Google

★ 1

It’s kinda of insane that the machines are broken, and that there is no pins on the machines 😭

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★ 1

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★ 1

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★ 1

I go because I know I will always have a machine open . Otherwise it’s always filthy, bathrooms, paper towels left by people who have memberships makes it sad.

Workers play toss the rolled up paper towels in garbage can game, or whatever else.

Bring your own screwdriver to gym, very ghetto.

Will not be renewing my membership

Source: Google

★ 1

Don't bother coming here if you're only looking to use the workout machines. No pins for the weights on any of them. Had to ask an employee what to look for online to find the pins at a gym that I already pay a membership to. Recurring payments. I will give it a few more sessions before cancelling my membership and look for a mom/pop gym or literally anything else.

Source: Google

★ 1

This is one of the most poorly managed gyms I have ever been to. There appears to be only one janitor on staff, the place has never once been deep cleaned (not even during or after peak Covid) and the equipment is in disrepair. The bathrooms often reek of urine, which is usually pooled on or running across the men’s bathroom floor. I have seldom smelled the sweet aroma of bleach in the bathroom area. I would be shocked if the turf area has ever been cleaned and there are also clumps of dirt and grime at the foot of nearly every machine.

Today, six out of nine stair masters are broken, as are at least four of the treadmills. Weights such as 10lb plates seem to disappear and are seemingly never replaced.

Edit: one year later, and things somehow continue to get worse. The equipment continues to deteriorate without even an attempt being made at fixing anything. All the weight pins have been stolen and you therefore you have to bring your own. They also seem to have to fired the janitor because it gets more and more gross by the day. I literally found a mushroom (fungus) growing in one of the sinks.

Source: Google

★ 1

This gym was good at one time know I don't recommend the men's bathroom smells very bad it's always very dirty. The machines are broken they been broken for I don't know how long all the machines keep keep getting broken and don't get fix they just sit there and they keep removing machines and don't replace them this is a waste of money for this membership. Like I said this gym was good at one time

Source: Google

★ 1

Please do not go here. No pins on every machine since last week

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★ 1

Disgusting and unusable

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★ 1

Absolutely pathetic.
1. The floor, locker rooms are covered with dirty used paper towels.
2. Half the machines and cables are broken.
3. The broken machines never get fixed.
4. NO PINS
5. Few machines have pins stuck in them which cannot be removed.
6. Cushions on the machines are ripped/broken.
These are the BASICS.
I don't even want to get to - non functional screens, lack of cleanliness in the gym & in the parking, non-existent hand sanitizers-soaps, broken water fountains.

Source: Google