★ 3

Squat racks seem to be always missing weight bars, despite having several squat racks available. It’s frustrating that we often can’t find a bar to use or have to go hunting for one. Also multiple stairmasters and ellipticals, only about half of them are functional if that. I'm beginning to wonder if this is the norm at 24 hour fitness gyms at this point and to accept it, but its getting so ridiculous i start to consider if I need to start paying substantially more for a local gym just to have a tolerable experience. Hope things change.

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★ 1

Terrible management!
Used to be a great gym….

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★ 2

At least it’s gotten a little cleaner since my last review, however they still have a huge ant problem..and tons of cardio equipment is broken..not to mention these clowns cut my lock off a locker I was using, meanwhile I see the same locks on other lockers for weeks at at a time..

Honestly it’s not worth the money and fees you pay

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★ 1

Gym sucks. Equipment broken. Dirty as hell. An abomination considering we live in ✨San Ramon✨. If you’re rich enough to live here go spend your money on Equinox or another gym that’ll be worth your while.

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★ 1

We were members at the old San Ramon gym by the post office, over 25 years ago. And when the Super Sport store opened we were SO excited! It was spectacular. And now, unfortunately, it is a disaster. Unclean, unpleasant, inefficient and depending on the machines you dare to use, downright dangerous. If negative stars were an option I'd select that. Meanwhile, down in Mission Hills in the San Fernando Valley area of LA, they just finished a remodel of the club here and it's beautiful! I wonder if someone is just waiting for the San Ramon lease to expire so that this property can be sold for housing like the rest of Bishop Ranch? I certainly hope not. We need this gym in San Ramon!

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★ 1

24 hour fitness is affordable, but the facilities are terrible. The San Ramon gym is probably the “best” but that’s not saying much. Equipment is missing and/or broken all the time, and the facility is always dirty. To make matters worse it’s always crowded.

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★ 1

Treadmills are total garbage. I'm considering canceling my membership and just buying my own treadmill. It's like every treadmill they have.There is broken so ghetto.

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★ 1

This gym is appalling! The lack of maintenance is staggering. I’ve read 24hr staff responses to poor reviews on here, thanking members for their reviews, then saying that the negative comments will spur them on to make positive improvements! Utter nonsense. There is minimal maintenance at this gym period! The seated calf machine has been out of order for weeks, numerous cable machines are out of order. The ab coaster is continually malfunctioning.
Cleanliness - the cardio machines are never cleaned. They’re filthy.
The place is a health hazard. Why it hasn’t been closed as a result is beyond me. Ask the staff why there’s no maintenance and you get a stock answer, “I hear you, i agree, but don’t know what to tell you!” Disgraceful!!

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★ 5

Certainly would like to see a cleaner facility

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★ 2

5 standard size barbells for the 8 squat racks and 6 benches is not acceptable. People have been complaining about this for a couple years now and nothing has been done.

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★ 3

Great location Great atmospher
Management needs to look at equipment and repair. Also clean up better

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★ 1

Half of these goddamn machines are broken like the cable machine and calf raise machine and a bunch of the attachments for the cable machine are gone now this place sucks i need to find a better gym ngl.

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★ 1

I’ve been a regular here for quite some time, and it’s disappointing to see how quickly things have declined recently. Several cardio machines—especially the ellipticals—have been malfunctioning mid-workout. Just today, three different machines shut down within minutes of use.

What’s most concerning is the response I received when I brought this to the front desk, I was met with a dismissive explanation that didn’t inspire confidence.

I truly hope management takes this seriously and addresses the equipment problems soon. This facility has great potential, and I’d love to see it return to the high standards it once upheld—especially before someone gets hurt.

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★ 4

Downgraded my rating: Too many machines remain broken for too long.

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★ 4

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★ 2

The stairmasters have been broken for the past 4 months. There are 3 functioning stair masters out of 15. Machines take over a month to get fixed. Been coming here for 3 years and its never been this bad.

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★ 2

I’m paying a good amount of money for my membership here just for a ton of machines for both weightlifting and cardio training to be broken or have problems.

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★ 5

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★ 1

There’s always something broken when I want to use it

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★ 5

Nick the sales and service manager from The Livermore location took time out of his day off after his workout to help me set up my account. Above and beyond in customer service.

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★ 5

Excellent customer service from Chris and Kolby!!! If I could rate 10 starts, I would!

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★ 5

Great !

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★ 5

Quick shout out to Dwayne and Hope for helping me get signed up!

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★ 5

Dwayne is knowledgeable, friendly and always ready to help!

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★ 1

I filled out the contact form online and received a VM from Joel Curvey asking me to call back for the best price he could offer me. Called back, someone else picked up and scheduled a callback for the following Friday. 3 weeks have passed now, no response.

I guess once the monthly sales target has been reached, customer service can be put on hold.

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★ 5

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★ 5

Shane is the GOAT. Really appreciate his attention and help so I can become a better and stronger runner.

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★ 5

Excellent service by the Sales Manager!! He answered all my questions and helped me with my membership needs!

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★ 5

Very smooth on-boarding, very wide range of machines, dumbbells and squat racks, clean gym!

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★ 2

Note- I'll modify my rating when you make an effort to fix these issues. 40% of all barbells are missing (Mens), giant holes in rubber flooring, every machine has cracked and torn covers, things are constantly out of order for days-weeks. However the sauna and steam room are amazing!

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★ 5

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★ 1

24 Super Sports on Sam Ramon has really downgraded in quality. The place smells bad, the equipment is very limited and it feels more like a local student hangout than a professional gym. Nearly half of the machines are out of order, even the water taps don’t work properly. Definitely not worth the membership fees. I would not recommend this gym to any friends or family.

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★ 1

Disappointing. This used to be a great club. Management has failed to create any sense of community within the facility and the equipment & upkeep itself continues to spiral in a steady decline

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★ 2

Needs major overhaul. More than half of treadmills and elliptical aren’t working. Parts of broken stations been sitting around for six months. TVs don’t turn on either. Not much of a super sport

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★ 5

Chris was excellent and very professional!

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★ 5

GroupX classes are great! The instructors are amazing so much variety in classes. I enjoy going to the gym everyday. The staff is amazing and friendly.

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★ 5

Awesome gym and great classes. Group x room has so much variety of great classes. The instructors are amazing and staff are friendly.

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★ 5

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★ 5

Fatastic..I just turned 74and credit Katrina my trainer for keeping me alive even though I have debilitating medical conditions

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★ 5

Chris was amazing and helped out my family get on a plan!

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★ 1

Covienent location and good equipment 👍

Update:

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★ 1

9 out of 14 Stairmaster has been broken last six months. I have been reporting this issue to the front desk but nothing has changed. Once my contract is over on November, I won't sign up again with the 24 hrs fitness.
Worst gym I ever joined.

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★ 1

I have been a member for many years but I can't believe how far this club has fallen. Many machines are out of service. The men's locker room is usually filthy. Many showers have mold. The club stopped distributing towels after the pandemic. Now thet've reduced the number of paper towel dispensers and often the remaining dispensers are out of paper towels. Not sure what the business strategy is here, but if there was a planet fitness or LA fitness near by I'd jump ship.

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★ 3

I always enjoy working out here. However, with that said, there are so many out of order signs hanging. You wonder what is the upkeep schedule here? Dirty bathrooms Dirty equipment Way too many out of order equipment

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★ 1

This gym has gone so far downhill. It seems like almost every machine is either broken, dirty, or nearly broken. Because of this is nearly impossible to get a good workout in before feeling frustrated and leaving.

Edit: Are you really going to reply to every review with the same copy & paste? How about give us some actionable updates?

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★ 1

I've been coming here for years, and honestly, it's in the worst shape I've ever seen.

I nearly took a tumble on the treadmill because the belt was broken and made me trip.

the dumbbell section is a total mess with weights all over the place, nothing is organized.

the Olympic lifting area is a wreck; it looks like half the barbells are missing, and some only have the women's barbell available.

Most days, there are hardly any paper towels around.

There's a lot of broken equipment scattered throughout the gym.

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★ 1

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★ 1

Nothing is maintained and no one cares.

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★ 1

I'm not one to write reviews, but the quality of this gym has declined so substantially that I'm compelled to post here. There's perpetually broken equipment everywhere. And the equipment that isn't broken is dirty. What are my membership dues paying for!?

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★ 1

This gym is dangerous. The benches are crooked. Go sit on the right most flat bench and your left hand is 4 whole inches past your right hand. The plate holders are falling off. The same TV on the left side of the gym has been flickering for 6 months. The garbages are emptied once a day. The barbells are missing from half the benches. The treadmills are broken down. Whoever the gym manager is obviously doesn't care about the place.

I've been here for two months and switching to CSA or Equinox. It's not worth the cheap price here.

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★ 2

Tons of machines at this place are broken or missing key components. I was told they only have one mechanic, and that he's been away or out sick or something. But it's been like this for over a year now. The other day I counted 24 machines down. Why not hire an additional mechanic? Or just bring in a contractor as a stop-gap until everything is fixed?

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★ 1

Retracting my old review with an updated 1 star! (ZERO if I could). This gym is unacceptable. The facility is consistently dirty, and the equipment situation is worse than I’ve ever seen. There are more broken machines than working ones. The majority of the treadmills, elliptical, and stairmasters are out of order, and a stall in the women’s bathroom has been broken for nearly one year. A year! Even their front door entrance has been broken for sometime with what seems like no intent to fix.

The basics aren’t maintained. The paper towel dispensers are always empty… if you can even find one that isn’t broken. The same goes for cleaning spray bottles: there are hardly any available, and when you do find one, it’s usually broken too.

There are no 2.5-pound plates, and finding a 5-pound plate feels like a scavenger hunt. There are no bar clips, and the rope attachment for the cable machine are always missing. Mats are seldom available… you have to walk around wasting time just to find one, and dumbbells are constantly missing. You end up spending more time searching for equipment than actually working out.

On top of that, you can literally see the equipment falling apart. Seats are ripping at the seams, machines creak loudly when you’re on them, and they feel unstable. And instead of fixing anything, they just slap a sign that says, Broken. Out of Order.

I would not recommend this location to anyone. And I hope corporate steps in to fix this gym. Because it’s gross.

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★ 3

I’m a regular member of 24 hour fitness for 3 years now. I mainly go here for group classes throughout the week. I also use the treadmill occasionally. I feel this place is decent value for the price you pay.

I’m going to request for 2 very important changes here.

1. Please incorporate verification of class check-ins booked on app before class begins.
Most classes are overfull and many people just walk-in into classes which is so unfair. I’ve spoken about this to management several times but there has been no action whatsoever.

2. This is like a must be done thing. Please add more 2.5 lb and 5 lb weights for bodypump. This is a real pain point and soooooo many people save extras for their friends while many folks don’t get any. This makes it hard to do a class well.

I hope some real action is taken on this. I would love to come back here and say yes, members concerns are genuinely addressed here and improve my rating.

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★ 2

Used to love coming to this gym. Now I dread it. Over crowded, 50% of the machines are broken or on the verge of it. The cleanliness can be improved tremendously. Sad how low the standards have dropped from 2016!
Hopefully management can improve conditions.

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★ 1

I had a really disappointing experience with staff at this 24 Hour Fitness. I accidentally left my $70 Hydro Flask in the bathroom and realized it shortly after. I called ahead and politely asked if someone could retrieve it for me since I was on my way to work and wouldn’t be back until late, I was told it was against policy even though I explained it was an expensive bottle.

When I came back after work around 11 PM, the bottle was gone stolen. I understand having rules, but when a guest makes a clear and reasonable request, it’s frustrating to feel like you’re just brushed off. A little help could’ve prevented this. No one even offered to take down my info or make a note. I expected better support from a gym I pay for.

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★ 2

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★ 1

8 of the elliptical machines have been broken for months. A couple years ago this location used to be pretty good actually, but it’s like they don’t care about their customers anymore. Apparently, they get 5-10 complaints every single day that are passed on to the assistant manager and the general manager and they do nothing to fix the machines. any morning or evening it’s basically impossible to use those machines. Very disappointing experience.

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★ 1

I really enjoy the classes at the 24 Hour Fitness. KK (BodyPump) and Mayra (BodyCombat) are outstanding instructors who consistently deliver high-energy, motivating workouts. The front desk team is also always helpful and welcoming.

That said, there’s an ongoing issue with equipment especially weights availability during popular classes. It’s frustrating to see people setting up for multiple friends, leaving others without enough weights. This isn’t fair and needs to be addressed. Investing in more weights and stricter enforcement of setup rules would go a long way in improving the experience for everyone.

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★ 1

They don't allow you to use the 3 days pass if you are Asian.

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★ 5

Great gym for the price! Equinox sucks 😂

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★ 5

Dwayne and Matt hooked me up with a deal! Looking forward to working out and getting fit. 💪

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★ 5

Porter is the best!!!

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★ 5

Matt was fantastic and very helpful. Great team member!

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★ 5

Actually one of the best 24-hour fitness locations in the Bay Area that I've been to. Also one of the only TRUE 24-hour gyms in their roster.

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★ 2

So many broken machines. 70 percent of stair masters are dysfunctional.. similarly 30-40 of treadmills are broken

And this (only 1 machine of this kind) inner thigh machine is broken for 2-3 weeks now.

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★ 2

It has been a couple of years since I have been at this facility, but I must say that in two years, it has become a disaster.

Dumbbells are not racked accordingly and are scattered everywhere. There are no clips for the free weights. Trash and water bottles left on the floors, rubber mats have holes in them in the dumbbell area, and cardio machines are either broken down or need cleaning. And there is no wipes or sanitary spray to clean equipment after using it.

Pluses are the staff is friendly, this gym is still open 24 hours like it's name, and there is plenty of equipment.

I am very disappointed in 24HR Fitness, and I know you all can do better!

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★ 2

This is the largest, and most overused gym I have ever been to. It seems pretty under managed. Eight squat racks but none are available on a regular basis. No 5 lb weights to be found, no clips for plates to be seen. Bathrooms in need of maintenance. Kind of weird how high the people density is here, don't think we patrons are getting fair value for money. Desperately needs management, and expansion or another nearby site opening.

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★ 5

Everyone here was super helpful and kind. They really listened to what we were looking for in a membership and made the process smooth and easy. Great customer service!

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★ 5

We worked with Ky, Chris and Dewayne. Everyone was very kind and informative. They worked with us to find the right memberships that worked for us while keeping us informed of all the available options. Overall the gym is huge and well maintained. You don’t have to wait long for equipment which is a huge plus!

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★ 3

The main issues here seem to be a lack of manpower, inadequate funding, or simply a disregard for customer experience. The parking situation is terrible but it doesn’t compare to the condition inside. Machines are frequently out of service, the vents are dusty, and the floors are either stained or scattered with hair and dust balls.

A major concern is the swimming pool area. Ever since it became a site for public swim lessons, it’s been a no go for me. With children learning in the pool, the likelihood of urine in the water increases. I’ve also witnessed cleaning staff mopping the surrounding area and allowing dirty water to run into the pool, which is extremely unhygienic.

I’m giving a 3-star rating because, despite the poor facility conditions, the group fitness classes have been a valuable and consistent part of my fitness journey. Sadly, the 24 Hour Fitness I remember before COVID was in much better shape than what it has become today.

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★ 5

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★ 4

It's a great facility, but it was very crowded even at 11:00 p.m..

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★ 1

It sucks, I got pantsed by a staff member, my underwear that was in my locker was stolen, and when I was showering a young child ran inside and peaked in the stall

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★ 5

Best gym in the area! Spacious and well equipped!

Specially thanks to manager Chris for his help to solve a buddy pass problem for me. Chris is knowledgeable, genuine, kind, and extremely helpful!

Great Staff, great team, great gym!!

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★ 1

This gym renewed a membership that I never authorized to be renewed. I got charged $650 for a membership I never knew about or used. The general manager has not replied to my emails and it has been two weeks. I call in and the workers state he "does not talk to people on the phone". I have contacted customer service and received no reply. No one will help me and I am at my wits' end. It has been 3 weeks since I brought this to their attention and still no one has contacted me. I will be pursuing legal action.

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★ 3

We have a lot of problems with the machines in this gym, especially the hip abductor machine. There is only one in the gym and it is always busy. Please add more machines!

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★ 1

Have been going to this for about 10 years. It really has just gotten worse over time sadly. Machines (ESPECIALLY CARDIO) are always broken. Seems like no one ever comes to fix them, and if they do the machines are broken the very next day lol. It was already bad enough that the hygiene and cleanliness of this gym is absolutely terrible, but the abysmal upkeep of vital machines at this gym is just absurd. Unfortunately, I got roped into a membership for a year at a time where it was semi-decent as far as upkeep, but now I regret that decision when I am constantly in search of a treadmill to use after my workout. Not to mention if you do find a “working” treadmill, the incline or various other functions will not work. Do yourself a favor and go to another gym. DO NOT COME HERE!

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★ 5

Shane is an excellent coach. Highly recommend!

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★ 3

Called 3 times today to discuss my membership and each time I mentioned what I was calling for, the person hung up. Whats going on?

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★ 3

Whatever happened to this place! It used to be one of the cleanest, well-equipped and a great spot to workout. Before the Covid/renovation happened.

I returned here after close to 4 years and this has become a run down poorer version of its former self. Broken equipment, archaic systems, dull lit.

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★ 5

Jose a beast

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★ 5

Jose was cool helped us out with membership

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★ 2

I have been coming to the San Ramon location for some time now and have watched the decline of upkeep. It’s very disappointing, especially for the location, to be as dirty as it is and all the equipment that is broke/out of service. Currently there are 8 treadmills not working and other equipment that levers are broke, medicine balls cracked and free weights scattered all over the gym. I truly hope leadership takes notice to do something about this- not acceptable!

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★ 1

Probably one of the dirtiest gyms I have been too. Waited a while to review but after a few months I can see this is how this gym is kept up. Hair and grime on the floor and gym equipment. Metal sheet metal hanging off the walls next to the weights benches. It’s too bad they can’t keep this place clean.

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★ 1

horrible hygiene, machines are mostly broken, the staff are making out with clients on the clock. the list goes on.

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★ 5

Today came in to 24, it’s been around 2-3 years since I’ve been back and I have to say they hired some great people.
Jose and Hope were the two employees at the front and they were great.
Both listened to what I wanted but offered me a better deal. Jose took his time and explained everything in detail and just an overall great experience. Gave me more motivation to keep coming back, so thank you both Jose and Hope!

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★ 5

Maryam is a new Zumba instructor at 24 Hour Fitness San Ramon and she’s PHENOMENAL! She’s only been teaching a few weeks and her classes are always full. Maryam gives us a good workout with great choreography and fantastic music. Check out her classes on Tuesday and Thursday at 11:30 pm. She’s an A List Zumba instructor!

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★ 5

Amazing customer service! Came to San Ramon visiting family and was able to get an AMAZING pump with my 3-day guest pass and was welcomed by friendly staff! 10/10

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★ 5

It was our first time at the facility and Jose was very accommodating and helpful in getting us accustomed to the gym. The gym has a friendly environment and vast majority of workout equipment.

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★ 2

While the location, size and staff at the gym are great, there are too many machines that are “OUT OF SERVICE”. The sad part is that they don’t get fixed for months. Before signing up for an annual contract, would suggest checking out the cardio section on the 2nd floor. Last I checked, 9 stair masters were broken and 5 working!! Several elliptical machines are also broken.

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★ 5

Super easy ! Great process.

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★ 5

Great gym, Abby was very helpful getting us signed up

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★ 5

Abby is the best, changed the game for sure, workouts hit different now

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★ 5

Very kind service.

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★ 5

Stavi was very helpful and professional. Great experience

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★ 5

Walked in and wanted a no commitment offer, Hope offered me a 3 month deal and we were done in 15 minutes, great location

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★ 5

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★ 5

Dewayne was very helpful and went out of his way to assist with my membership. Thank you!

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★ 5

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★ 5

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★ 1

This location is an absolute disaster. Worst gym experience in over 40 years of consistent gym attendance

Dozens of cardio machines out of commission. The ones that are operating are filthy. Even the cleaning bottles/dispensers are broken

Used paper towels and weights all over the floor

Puddles of water throughout the floor. Locker rooms are unsanitary!!!

This place is a health hazard!!!

So disappointing. Used to be a premier location

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★ 5

Abby helped me register for the summer today and she was great!!

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★ 5

Evy is the best and is very helpful

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★ 5

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★ 5

Very professional and knowledgeable.

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★ 5

Hope is super friendly and always has a welcoming smile recommend 100%

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★ 5

The girl at the counter Abby who helped me sign up and the guy who’s also there with her are brought really helpful and helped me through the signup process making it a lot more simpler than it usually is, not to mention they are always friendly and ready to help you however they can. Definitely of the best 24 locations

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★ 1

Used to be a great gym, flagship location near company HQ. It is now run down with disgusting restrooms and failing equipment (pool, spa steam etc).

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★ 5

Brandon and Jose at the front desk bring great energy to the gym at night

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★ 5

jose did a great job in organizing eventa

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★ 5

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★ 5

Jose was super welcoming and made me feel at home in the gym

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★ 5

Jose was a great worker and helped us out.

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★ 5

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★ 5

Luis an hope are solid

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★ 5

Louis and Hope are so awesome; they are so friendly and kind.

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★ 5

Best ever

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★ 5

24 Hrs has been my gym for over 15 years! Writing this review in appreciation of the very helpful and courteous front desk staff with a special thanks and shout out to Laurie. Laurie is truly a great person to work with and i have personally been helped by her on several occasions. Also the late night staff are stellar. Thanks for all your effort to keep members safe and truly motivated.

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★ 2

Equipment is not well maintained. Most machines are broken in need of maintenance. Some are very unsafe. Weights are not put away, staff never cleans up and organizes the weights. Only one set of cable handles and one of the close grip v handles for cable machines. Only one easy curl bar.

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★ 5

Hope 👍👍👍👍

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★ 5

Great Service

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★ 5

Great service

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★ 5

Excellent experience. The front desk people are very nice. Lori is the best.

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★ 5

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★ 4

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★ 5

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★ 5

front desk is always so nice and welcoming!!

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★ 5

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★ 5

Lori is always friendly and welcoming at the front desk, i really appreciate her positive vibe. She keeps things running smoothly and is super dependable with day-to-day tasks.

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★ 5

Laurie is always helpful

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★ 5

Very helpful and fast costumer service when signing up

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★ 1

I showed up at 8:15 for the Bodypum class, which is at 9:00, and I couldn't find the equipment. Some people set up equipment for their friends who don't arrive until 8:55, and it's not fair. Please do something about this, because it's getting worse. Now we have to arrive at 8:00 or 7:50 to find weights. it's ridiculous

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★ 1

No stars!! I have been a member for years!!
Getting here at 8;15 for a 9:00 class and all bars and weights and benches are all taken!
I bought my own weights and Matt to remedy this. This is absolutely ridiculous. People are setting up their friends and no one is here!!
You need to either have a class before or not let people in until 8:50 to set up. It is simply not fair!! You need to fix this!!

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★ 1

This place has more broken equipment than ever before. Absolutely terrible maintenance, locker. Rooms are a mess and the handicap elevator is even not working. Manager takes no accountability and good luck using customer service to reach someone at corporate level. Save your money, find another gym

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★ 5

Great upgraded location, lots of equipment, so many squat racks!! Abby at the front desk was awesome, giving us all the info we needed and getting us memberships. Thanks Abby!

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★ 5

Huge, has a big enough parking lot, crowd and staff were nice.
Perfect for after work workout sessions

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★ 5

Abby is very helpful and has excellent customer service skills.

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★ 5

I ended up in the area for work and figured I’d get a quick workout in while waiting out traffic. Walked in and got greeted right away by some really friendly staff. First thing I noticed was how huge this place is. Honestly, it kind of caught me off guard. They’ve got machines for everything and a bunch of variations, so I never had to wait around. Even though it was busy, I knocked out my whole routine without a problem.

Only thing that bugged me was the people leaving their bags on the floor next to machines they were not even using. Like come on, were y’all raised in a barn? Did you mama not teach you gym etiquette? Take your stuff with you. I get it though. This is the Bay and nobody trusts the lockers. Still, it clutters up the floor and gets in the way.

Anyway, this gym is way better than any 24 Hour Fitness I have ever been to in San Francisco. Place is clean, organized, and clearly run by people who care. On my way out, every staff member said goodbye and I actually stopped to tell them how much I liked their gym. Not just because it was well kept, but because the staff was genuinely cool.

And here is the part that really stood out. They asked for my name and introduced themselves one by one. Luis, Hope, and Chris if I got that right. That kind of energy and respect is rare. SF locations could really learn something from this spot. Props to San Ramon for getting it right.

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★ 5

I'm so thankful for my personal trainer, Cheryl. She truly is a gem and has kept me motivated to stick with personal training. She is so kind and knowledgeable about all things fitness-related. My goal was consistency at the gym, and I have been training with her for over a year now, and I hope to continue training with her for many more years to come. I have arthritis, and she has modified my workouts so that I can continue to work out without exacerbating my arthritis. My personal training sessions with Cheryl helped to alleviate my arthritis pain. I'm thankful to have someone like Cheryl who believes in me and pushes me to never give up.

I would also like to give a shout out to the wonderful ladies at the front desk who are very kind and considerate. Chris is also another great 24 Hour Fitness employee who is very kind and helpful.

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★ 1

I love 24 hour Fitness!! We have great instructors and classes BUT it is so frustrating that for bodypump class there are not enough weights even if I get to the gym almost one hour earlier just to get weights. Before pandemic all people could have all the equipment to work out now there are weights only for half of people.

We also need more pump classes around noon and cleaner rooms. Thank you !!

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★ 5

Luis and Jose are awesome Luis has a great smile and Jose is very friendly

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★ 5

Jose and Louis were very helpful and happy to help. I’m glad they were there to help me out with my membership

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★ 5

Luis and Jose are extremely helpful and kind. Great guys!

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★ 5

Luis and Jose are great! Perfect service and helped me renew my membership! And set up my app! Recommend this gym!!!

Source: Google

★ 5

Luis and Jose are so amazing! Great Service, reccomend coming here.

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★ 5

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★ 5

Brandon the goat made me feel right at home at this gym

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★ 5

Explained everything well and the process was smooth and easy to understand.

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★ 5

Nick has great jokes! Super funny guy.

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★ 5

nick and hope are awesome

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★ 5

hope and her staff are always super friendly when i arrive at the gym and make it feel welcome love this place every time i come here.

Source: Google

★ 5

Hope and Nick are great

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★ 5

Nick and Hope are fantastic at the front desk!

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★ 5

Nick and Hope are the MVPs of San Ramon. Glad to see they got some good people at the front keeping the members motivated

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★ 5

Nick from San Ramon is awesome!!! Place is very friendly.

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★ 5

Been going to this gym for a while now, and it’s legit awesome! Big shoutout to Nick and Stavi—they’re super chill, always hyping you up, and make every workout a vibe. 100% recommend!

Source: Google

★ 5

Stavi at the front is so chill me and my friend hella like him

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★ 5

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★ 3

This superclub was remodeled couple years ago, and there are lots of equipments and weights.
However, routine cleaning and upkeep are lacking. Half of the hand sanitizer dispenser are broken, there is no paper towel in Men Bathroom, nobody clean the pool area anymore, the evening attendant's main task is looking at his phone. To top it off, the Jacuzzi had been broken for months again, since early April 2025.

Source: Google

★ 5

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★ 5

This place is very nice and then front desk is very helpful full when needing help .
Nick was very well coming right when you walk in the door .
Stavi wass also nice to help out in the gym.
I will definitely recommend coming here again

Source: Google

★ 5

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★ 5

Nick was excellent.

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★ 5

Nick was really helpful when starting my new membership!

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★ 5

Nick was eager to find a solution to an issue he noticed in my gym account!

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★ 1

This is the absolute dirtiest and most unkempt gym I have ever been to. I finally canceled my membership today after dealing with the disgusting conditions for several months. There is never any cleaning done here, they’re always out of cleaning supplies, the machines are consistently out of service, and no one seems to have any consideration for other people using the weights. They are thrown around all over the floor and I spend my first 5-10 minutes every day re-racking them. The women’s locker room is so dirty that I refuse to even go in there.

I had enough today after I had gone upstairs to get on an incline treadmill and only 4 out of like 12 machines were working, then I went over to the stair masters and maybe 3 of 12 were working. This is a regular occurrence here. After waiting some time I was finally able to get onto a machine and there was chewed up gum on the handles, along with a dirty water bottle. The machine that I was on was also barely working and kept jamming up.

This is one of the busiest facilities yet they do not care about their members, and it really shows. I immediately drove over to the equinox and signed up for a membership with them. I am no longer giving this horrible gym my money to pay for absolute filth.

Source: Google

★ 5

Chris was very helpful and informative

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★ 2

"Although the staff is great, the equipment needs to be cleaned more often. " I posted the same sentiment a year ago - nothing has changed. In fact, it's worse in addition to broken stair masters and extremely worn equipment. Get it together 24hr Fitness. Next time I post, I'll include photos .

Source: Google

★ 5

Open Abbey are very great staff members!

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★ 5

Great gym, very friendly staff. Especially this young woman named Abby. She was super friendly, always open to me asking questions, and always asking how she could help me.

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★ 5

Nick the SENIOR sales and service expert was so awesome and great and helpful and he complimented my nails and tried to make me laugh 10/10

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★ 5

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★ 5

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★ 5

Amazing and super

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★ 2

Good location, but unfortunately half of cardio machines don’t work

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★ 5

Heather makes getting back to it easier than I ever expected. Her knowledge of form and everything fitness is a game changer!

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★ 1

Doors closed and locked at 6am on May 6, 2025. Absolutely no communication on 24's part to let their paying members know the location is closed for whatever reason. I watched an employee try to open the doors looking just as confused as the rest of us there to exercise. The poor communication on top of filthy conditions and broken equipment is the icing on the cake. Does anybody even run this place? Like literally, who is in charge??

Source: Google

★ 5

Abby was so kind and nice! Made me feel so welcome. I also wanted to shoot around a bit and lent me a basketball. Her energy is contagious!! Will def be coming more often :)

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★ 5

Abby is very nice and helpful when needed

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★ 5

Abby, Stephanie, and Jose are the dream team 24 has been missing. What would San Ramon 24 be without that dynamic trio.

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★ 5

Abby is amazing! Always super nice coming in

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★ 5

Abby is always friendly and inviting she’s a 5 ⭐️

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★ 5

Abby is amazing and brings life into the gym!!

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★ 5

The staff is amazing, always there to help out and support when needed

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★ 5

jose and abby are the goats

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★ 5

The front desk is amazing. Jose, Laury, Abby.

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★ 5

Everything is great, I live the staff!!

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★ 5

Jose and Abby gave the best customer service of all time . Like every day

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★ 5

W people. Abby is super nice and so is Jose always helpful

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★ 5

Abby & Lori are amazing , super friendly and inviting every time! They push you to reach your goals , 10/10 would recommend

Source: Google

★ 1

Terrible staff. Most can barely utter a greeting when members come in. They don’t enforce gym rules or etiquette.

When damaged equipment is reported they don’t report it to management.

Most of the staff sit on the counter top with their hoodies on while glued to their phones.

As a former gym employee, this gym takes the cake for complete GARBAGE. They reflect the gym itself.

Source: Google

★ 5

Victoria is great. Her vast knowledge and experience has helped me with losing weight and gaining strength. I have made great progress while working with Victoria. I am continuing my training with Victoria, partly due to the great results and how Victoria values her clients. Victoria is a great asset to 24hr Fitness

Source: Google

★ 5

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★ 5

Dwayne was so helpful thank you so much.

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★ 5

Very helpful

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★ 5

Dwayne was awesome, very patient, and helped me a lot in updating my membership and learning how to use the app …! Great Team Member …!

Source: Google

★ 5

Training with Victoria was the best thing I ever did. I told her what my goals were, my medical issues and she came up with a plan to deal with everything I wanted to accomplish. Not only did I achieve my goals I made a friend for life. She made it fun to workout and I looked forward to my training. It was the best thing I could have done for myself

Source: Google

★ 5

The front desk - Hope is helping me cancelling my son’s annual membership and adding one month membership since he is going to college soon and doesn’t need the full year one. She is very patient and helpful. Thanks!

Source: Google

★ 5

Stavi, nick and hope were very friendly and hopeful.

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★ 5

Great gym and staff, Nick was very helpful and knowledgeable

Source: Google