★ 2

Steam room/ sauna/ pool area disgusting dirty and smelled terrible - equipment selection is fine not busy after midnight - weight is all over the place but that's fine , the dirty pool sauna and steam room were awful

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★ 3

Dirty smelling new abdominal area upstairs as well as the larger hardwood for our workout.In these areas are very filthy.A stake and the floors are not cleaned too bad.They don't paint it like they used to.But it was never dirty.It smells dirty.I avoid those areas.I wish they would clean it on a regular basis

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★ 1

Not the best gym, weight area is too small, not enough benches, same for lifting machines, ok the second floor they have a cardio zone, but all the elliptics are kids size, way to small, it almost feel like you aren’t working out. Super disappointing

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★ 5

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★ 5

I was having some issues purchasing a membership online and decided to go in person. They have parking in the Santa Monica Business Park, as well as meters along the perimeter. I went to the front check-in desk and asked if someone could help me with purchasing the membership, as I was having trouble linking my old account online. Phil C. was awesome and helped me right away. He found the Black Friday deal I was looking for, and added it to my account. I paid for it and he also help set up my app as well in no time at all. He was knowledgable, and competent, with all of the plans and answered any questions I had. He wasn’t a pushy salesman and let me know about all of the new amenities with the remodeling. I’m looking forward to checking out what’s new there since I was last a member.

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★ 5

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★ 2

Men’s restrooms are small and unsanitary, they need to be clean often .

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★ 5

Love this gym my new go to with my HUBBY!!!

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★ 4

A gym that makes exercising enjoyable and effective.

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★ 5

I mean Wow! What a clean and amazing facility. Great customer service always by the front desk girl Jayde. I mean talk about a breath of fresh air. Her resilience and attention to detail at the front or on the gym floor is truly inspiring. If you ever find yourself in Santa Monica do yourself a favor and come say hi to her!!!

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★ 5

As a 25 year member I have seen the highs and lows thru the years. I really appreciate the hard work the members put in day in and day out to keep a busy 24 hour business up to par. I also bring my 2 boys to there pool where they opened up a swimming clinic for infants and toddlers they a 3rd party. Thank you team!!!

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★ 1

I tried to visit in at 1:18 pm on November 13 because they said they were giving a 3-day free pass. I live in Brentwood, 8 minutes away, but they told me that since I don’t live in Santa Monica, I can’t enter and I can’t use my free trial.”

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★ 5

While it's clear that the management at this location is doing it’s best, the primary issue lies with the low-quality members who render the locker rooms utterly disgusting—urine, feces, soiled paper, and empty bottles scattered everywhere. These individuals use the gym and leave their filth for respectable members to endure. Muscles are useless if you don’t have the courage to point out the mess someone is leaving behind.

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★ 3

This place has such potential, it’s so sad how management lets it rot with filth. It’s got a huge gym with tons of weights and machines, a pool, hot tub, sauna, showers. The problem is it’s absolutely disgustingly filthy, with management refusing to actually pay for cleaning.

Examples: put my phone under the bench today, half an inch of dust and hairs. Clearly no one has cleaned under there in months (years?), sauna smells like BO (a couple of girls were in there in full workout gear including running shoes, sauna is on the pool deck…where is staff telling them to get out and change or to clean the thing?), showers have toilet paper on the floor and dirt on the glass.

I see management seems to read and reply to these, but it’s all platitudes.

When this many people complain about how filthy your gym is, it’s time to spend more money and hire some cleaners.

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★ 1

This was, without a doubt, one of the dirtiest gyms I have ever been to. The dumbbell rack was completely out of order, the floors looked like they haven't been cleaned or swept in ages. Nobody wipes down their area when they're done. The showers gave off a strange stench complete with odd, black puddles. I was also disappointed to learn that the "free 3 day pass" I received, which is supposed to be usable at multiple locations, could not be used at this gym because I did not have a Santa Monica address. I was then told if I bought a 3 day pass from this gym for 30 bucks, I could go to any location. What? No thank you.

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★ 1

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★ 5

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★ 5

Great staff, great environment, love coming here

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★ 4

Outstanding staff, the parking situation with LAZ parking is questionable

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★ 5

My favorite gym!!

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★ 1

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★ 5

Great staff! Very helpful and always friendly.

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★ 5

gym is freaking awesome

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★ 5

I had such an amazing experience!! The tour was 10/10. Place is so clean. Recovery room is where it’s at! Staff 10/10. Shoutout to the spin lady who’s worked here 24 years!!!

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★ 4

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★ 5

The gym is impressive, with a huge choice of equipment that makes it easy to change up one's workout and try new things. Yet, even more impressive is their super star staff member, Josie !! Her customer service (she navigated some tricky membership issues for me), hit the ball outa the park. 24 Hour Fitness management better treat her real nice, because her effervescent spirit and her willingness to help make her as valuable to members as a club renovation. Thank you, Josie!!

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★ 5

The experienced silver sneaker instructors Jessica and Marie offer strength training, weights, balance, dance steps, and more!

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★ 5

Great gym, has all the amenities. Front desk workers are very friendly!

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★ 5

Such great staff, Jesse helped me through the process of getting a membership and showed me around the gym. Excited to be coming here

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★ 5

I love this 24hr fitness!! It is super convenient having a gym that is open all day, everyday. I also really love that one Christian guy in the front desk. He is always reading his Bible - inspiring! He also does some awesome Bible studies on the side whenever people are free. Overall, great experience ever since I started coming this year!!

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★ 5

Friendly, clean, and open 24 hours!

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★ 1

I have been a member of 24 Hour Fitness for more than ten years and have visited many locations throughout Southern California and even while traveling. I can honestly say this is one of the worst locations I have been to, which is disappointing considering where it is located.

The treadmills are in terrible shape, with many of them creaking, shaking, or showing exposed wires. The weight area is a little better, but there still are not enough machines or free weights to get a good workout compared to other clubs.

The bathrooms are often dirty, with gray puddles on the floor, and the sauna is rarely clean. When they do clean it, it usually happens in the middle of the day on a weekend, which makes no sense. The staff does not seem to care much either. I have seen people walk right in without checking in, which makes me wonder how many of them even have memberships.

I have watched 24 Hour Fitness decline over the years, but this location seems to be falling apart faster than the rest. Unfortunately, since gyms are limited where I recently moved, I have decided to finally and regretfully cancel my membership altogether. It is a shame to see how far things have fallen from what used to be a great gym chain.

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★ 5

The recent gym remodel is definitely an upgrade overall.

Michael is an amazing Modus Boxing instructor! He's very skilled at breaking down the combos in a way that is simple and clear. He's an excellent coach, as he knows how to subtly adjust his instruction to accommodate each student's pace and learning style both individually and as a group. He's very patient and encouraging but also challenges us. I appreciate the very small class size (caps at 8 students) which allows time for individual guidance and corrections. As an ADHD coach who has ADHD myself, I'd been looking for a new form of exercise that is a serious workout that helps me get and stay focused, that's also fun and one that I actually look forward to so it ensures that I'll stay consistent.

To have a positive experience with any class the teacher can make it or break it so I highly recommend Mike for Modus Boxing!

Boneshia is also a stellar instructor! I'm new to cycling but she's really skilled at making everyone feel welcome, motivated, excited and to just have fun. I appreciate her positive, inspiring words at the end of every class. She is very intentional in acknowledging each student. Her playlist is always fire! She is calm, focused, down to earth and her direction is clear and straightforward. She understands that each person is different and encourages each of us to adjust the intensity accordingly. So much fun & an incredible workout!

Raghavan is also a great instructor for yoga and Bilal, the manager, is friendly, welcoming and truly cares about the club and the customer experience.

Lastly, it's totally worth it to me to pay the extra fee for both boxing and the new private training room where there are fewer people. Really makes it easier for me to focus and get a good workout in!

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★ 5

Jadi was super sweet 🤗 she’s the best

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★ 3

Staff is nice, equipment is nice. BUT, The club is disgustingly dirty. Stairs, around equipment. LA Fitness has people cleaning constantly and it’s so much better because of that. The new equipment is nice but if it’s dirty who wants to work out in that. I came here today because of the stretching cage. They don’t have anywhere else that I work out. The dust and dirt. Please power wash steam clean the tile floors. PLEASE.

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★ 5

Charles and JD rocked — set me up really quick with humor! Thanks guys

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★ 2

Gym is fine has equipments are enough but it is dirty, as a guy I guess it’s fine to work out at but as a girl there is just so much weirdos that come here especially at night I had a weird looking guy dark skinned and really tall and big come follow me around the gym I didn’t go for awhile but this weirdo keeps going and whenever he sees me he always sets his stuff down like inches away from me even if the gym is completely empty; at some point he has waited for me till I got out the gym and waited to which car I went to, had his hand in his pants while walking around the gym it’s just very disturbing and sorry really makes it obvious that he is checking out girls in a very predatory way I just don’t feel safe in the gym and I doubt the front desk people can do anything about this issue

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★ 5

Chuck and Josie were the best, they were the friendliest and most welcoming people I’ve met since moving here and made my experience very easy and straightforward. They treated everyone like family and greeted everyone with a warm smile, and I’m excited to starting working out here!

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★ 5

Josie and Chuck at the front desk have exceeded my expectations and made working out a lot easier. They’re very warm and friendly people that want you to enjoy your workout and have a good time at the facility. They know their regulars and it’s a good time.

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★ 3

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★ 1

Rude front desk, greasy weights, and hair all over the men’s bathroom. The doors are sticky. Will not return

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★ 1

This is the worst gym I've ever had a displeasure of stepping into in my entire life. The manager on site, Ali should seek immediate job site retraining from corporate management. I think lessons on how to speak to potential customers, any guests, and all 24 membership card holders. Ali lacks customer service skills and is incompetent of speaking and in a friendly or welcoming tone.

I have a very low threshold for language that is blatantly condescending or patronizing; I would much rather pay $200 a month anywhere else the entire city than come here. I was thinking o renew my 24 hour membership at the platinum level for this location, perhaps hire a person trainer — as my work and school are nearby.

I was greeted with nothing but the stale smell of Ali's belittling. I think I'm going to purchase a local infrared studio membership or try out equinox or really anything else instead. Thanks Ali! Made
choosing which gym to join that much easier. BTW, you hung up the phone on me after I called for the general manager. No wonder this place has a nearly one star rating. Staff members like you are the face of the company!

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★ 5

Mike has been my trainer for the past 3.5 months. He’s been amazing. He knows his anatomy, how to push you to be your best, he can easily pivot to another similar exercise if something was hurting. He’s so knowledgeable when it comes to personal training. He’s nice enough to also give exercises to do during my off time when we weren’t training. You can tell he really cares about his job and his clients. Would highly recommend him!!!

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★ 1

you have premium 24 room and the sensor has been broken for weeks and no one has any update on when it’s going to get fixed , paying extra for this room and I can’t even get it
It’s very annnoyig. To keep going back and forth with the front desk

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★ 1

Don’t get the three day pass unless you plan on going three days in a row. Which they don’t tell you up front.

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★ 5

Amazing staff! Bathroom always clean!

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★ 5

Love Marie’s class with classic oldies and also Andre Zumba is the best! The Manager of this club is kind and approachable. Thank you 24Hr SM!

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★ 5

This gym provides amazing value ever since the remodel maybe six months ago. The machines are world class. There is now a private area for recovery and another area for the private gym experience. They are not that expensive.

Acknowledgments:

Trainer Michael is excellent. Has a degree in kinesiology. Designs great sessions and watches every movement like a hawk. Really thinks things through! I’ve had numerous trainers over the last 15 years and Michael is as good as it gets.

Chuck at the front desk: when I was signing up, he gave me his phone number. A few weeks later, I got hospitalized. I texted him to let Michael The Trainer know that I would miss the session— Chuck was the opposite of being a flake: He came through and took care of everything. Moreover, I’ve noticed that he’s everybody’s best friend. He really cares about that place.

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★ 5

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★ 5

The whole evening squad Gary caitlyn G Charles bill (the manager) all cool people great customer service and all willing to help out with tips and more and the remodel is amazing love it 24!

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★ 1

they asked me to pay $30 for a “FREE” pass because my apartment lease didn’t say santa monica (i live 12 min away from this gym)

false advertising 😭

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★ 5

I’ve been coming to this gym for several years and I ABSOLUTELY LOVE IT!! The staff is so friendly and helpful! It feels like they’re welcoming me as a guest as opposed to just a customer! Not to mention the convenience of having access to the place 24/7!!. I’ve also made friends with several fellow members! It’s a wonderful and positive environment

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★ 5

Great amenities, great price!

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★ 5

Nice gym . Kbreezy is great

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★ 3

I been comming to this location for over 4 years .. The Staff is Great and the gym is Good , I Choosed this Location Mainly for the Lap Indoor Pool Very good condition and heated most of the time ...although they have increased the days and hours of Swimming lessons for kids to almost everyday and during many diferent hours , what it used to be quiet/nice/relaxing Swim and Sauna area to workout has become a full kids and family Lousy hang out Area and atmosphere including restricting (taking over) a swimming lane for their lessons .... Wish they keep control or reduce this excessive attendance , this now its the only 24 hr gym that ive seen so many kids/ and familys in the work out sauna Area Due to kids Swiming Lessons ..What should be more adecuate for Outside swimming schools or outdoor recreational pools - Community areas etc ..not 24 hrfitness

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★ 5

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★ 1

Do not sign up for a membership here. They have been overcharging us “late fees” for months even though our card is being charged on time and have made no real effort to fix or refund it. We’ve gone in & asked for this to be fixed multiple times and were told the manager was going to “give us a call” - he never did. Dude is always in his office pretending to use the computer it’s embarrassing lmao

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★ 1

Unsanitary. Hire maintenance. A person specifically for cleaning. If it’s someone’s side job they aren’t going to do it. Pay them well for taking on an undesireable job.

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★ 1

Ive never seen a maintenance person around, and bathroom is always disgusting, there’s never sit covers and pee everywhere

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★ 5

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★ 4

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★ 5

I have the great pleasure of training with Mike! He is so patient and kind, but pushes me and encourages me at a wonderful pace. I see the results! He was accommodating when I had to reschedule for family reasons. I looked forward to my sessions. Thanks Mike!

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★ 1

Things i have found on the floor of 24h fitness women's locker room showers aside from tons of hair clogging the drains as if this was not gross enough... Um see attached photos of wet remnants of a burrito (rice lettuce sour cream) . and now a used bloody maxi pad. Unfortunately this facility houses my kids' swimming lessons so we have to frequent this place weekly. It might be the sole reason we quit.

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★ 1

It's a straight-up scam. They advertise a "free 3-day trial" but then turn around and charge you for it. What's the point of calling it free? It's a dishonest bait-and-switch to trick you into giving your card details. Avoid this place.

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★ 5

Muy buen lugar para relajarse y muy limpio

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★ 3

Facilities and amenities are great. Location is also great. Having recently moved from OC, I was shocked at how dirty the locker rooms, bathrooms and showers are in comparison. Floors have a thin film of dust. There's ants in the lockers. I've been a member since 2009 & have traveled for work so I've been to many locations. If the staff were friendlier and they did a thorough deep cleaning, this could be in my top favorites.

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★ 2

Don’t waste your time.

Signed up for the free three day pass to check this place out. The Men’s bathroom smelled like straight urine, floors were dirty with visible hair. The showers were no better. The water hose laid on the floor the entire time I was there with no cleaner in site. Went to the sauna, and can honestly say it was rank like no other place I’ve been to. After traveling the US and hitting up gyms along the way, this one is by far the dirtiest.

Front Desk customer service was generally lacking as well, especially K Breezy (unprofessional and dumb name for a name tag btw). Oh one more thing, my ID said Studio City, CA, so they wouldn’t even let me in. You have to have an ID from Santa Monica. Won’t be back. Ever.

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★ 5

Mike is an amazing trainer; he’s kind, encouraging and gets to know the client’s needs and desires. Definitely choose him if you’re intimidated by the stereotypical body builder personal trainer, he’s a normal guy but also an expert, and will help you find inner strength you never knew you had.

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★ 5

Loved Marie's silver sneakers class. Good Playlist, great workout

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★ 5

Jesse at the front is lit

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★ 5

Great gym. Trainer Georgia and manager Bilal are top notch.

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★ 5

My personal training experience with Mike has been exceptional. From the very beginning, he took the time to truly listen to my goals, concerns, and any physical limitations I had. What sets him apart is his incredible ability to adapt and modify workouts on the fly. Instead of a one-size-fits-all approach, every session feels personalized and tailored specifically to my needs on that particular day.

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★ 1

The showers 🚿 are terrible and are disgusting, no locks so anyone can walk in on you, hair, dirt, mold, buggers, and ants all over the walls and floor, low water pressure in some, too high water pressure in others, no soap in some, some are out of order, terrible shower head 🚿, broken towel/bag holder, 0 out of 10.

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★ 5

Amazing!!!

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★ 5

Great staff and very friendly place. Workouts always go smoothly, and am always anxious to come back.

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★ 5

Best 24/7 Fitness!
Gerrado & Katelyn are the best employees!

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★ 5

Gary, Gerardo & Katelyn at 24 hour fitness are very friendly and helpful. Love the remodel

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★ 5

Great staff, great manager, great gym, always clean and respectful.

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★ 5

Charles and Gary are amazing! They’re always friendly, welcoming, and ready to help with anything—from signing up new friends to answering questions. I always feel safe and supported here, and that really makes a difference. Their positive energy creates a great environment to work out in. Highly recommend!

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★ 5

I've been coming here for years. Great staff! Good Energy! After a hard day's work, its great to be greeted with positive energy!!

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★ 5

Love this gym! 24 Hour Fitness Santa Monica has been my go-to spot for a while now and it never disappoints. The equipment is solid, there’s a ton of space, and it’s always clean. Even during busier times, I can usually find what I need without waiting around.
The staff is super chill and helpful, and the vibe overall is really welcoming. Shout out to Jesse, Chuck, Phil, and Jayde for being a great team at the front desk!!!

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★ 5

Amazing service and great staff every visit

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★ 1

I was a member of 24 HF located at 2929 31st St, Santa Monica, CA 90405, during the year 2023. I did not renew my membership for 2024 and had unsubscribed accordingly.
However, I recently discovered that my account was charged four times, each in the amount of $311.88for twice, and twice 24.99. These charges were unauthorized, as I had not requested a renewal or continuation of service beyond 2023.
I kindly requested them to refund my money, but she tried to finish the conversation, and they did not accept my request, how ever i will follow up with my credit card company to get back my money...

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★ 1

It seems that the remodeling did not include the lockers, showers, and restrooms... and they are still disgusting. The treadmills are horrible; they skip and are dangerous. Someone will get hurt.

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★ 5

Boneshia’s spin class is the best - invigorating!! Ali in Membership is helpful, kind & lovely. These people make me want to be there!!

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★ 1

The bathrooms and showers are disgusting 🤢 and have hair, dust, dirt, boogers, and ants all over the walls and floors. Please clean your bathrooms and showers way more often then you do. Also I literally had some dude open the door on me while I was showering, please put bathroom stall locks on all the showers so people can't walk in on you.

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★ 1

Absolute worst 24 hour in the country. The staff is awful, rude and unhelpful. The machines are constantly broken. It's overcrowded and when somethung is broken the staff won't do anything about except say "it's not my job." Garbage company and garbage team.

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★ 1

Great staff but terribly dirty gym. Half of the time there are no paper towels in the dispensers to wipe your equipment. The cardio machines look like they haven’t been cleaned in years. I wiped down a mat and my white paper towel turned completely black. These are just a few example of the lack of cleanliness here. I tried to give this gym a chance after their remodel, but I would rather travel further for a cleaner gym.

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★ 3

Average in everyway. Except cleanliness. Below average there. I guess you get what you pay for.

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★ 5

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★ 5

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★ 5

Great location

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★ 5

Always a dope experience,!

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★ 5

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★ 5

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★ 2

Gym is nice, staff is friendly. Bathroom is always disgusting. Same at all locations in West LA that I've been to. They do not clean the bathrooms enough for the amount of traffic they get. Ongoing issue since joining about a year ago.

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★ 4

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★ 5

The staff culture climate isn't in conformity, and I'll add one of the staff members: Chuck, which is approachable , he leads exceptionally and is poised ,#SaluteChuck

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★ 5

Only go for Chuck!

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★ 5

Chuck is the best! Love this gym so much. Everyone is always so kind and helpful. The renovations are amazing!

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★ 5

The new equipment is very efficient and clean!
All the members are there to help you in anything and they’re very nice

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★ 5

The stuff is great as well as the equipment is very clean and a lot of space. Always greeting me with a smile

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★ 5

Súper friendly. Super clean. Love the private room

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★ 1

PS. If you keep seeing this review it means it remains an issue. I will take this down when Santa Monica 24 Hour Fitness cleans up.

The locker room, bathrooms, and especially the showers are a disgusting health hazard. The sauna and steam room smell like they never clean them. I wonder why the manager doesn’t seem to care. I go to a few other 24 Hour Fitness locations and don’t see anything like this one. Someone should call the Santa Monica health authorities.

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★ 5

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★ 5

Very helpful, and clean establishment

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★ 5

Great new gym. Khristen is great

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★ 1

Keep an eye out for this person interrupting your workouts and moving your equipment.

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★ 1

Since they removed cardio area in the back side on the 2nd floor we stopped coming to this gym, cancellation will be in the progress. Lacked of treadmill.

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★ 5

Phil was insanely helpful I don’t know what I would have done without him I wasn’t going to sign up but his customer service was so excellent that I signed up solely because of him and then got 4 of my friends to sign up as well. We feel so safe every single day when we are greeted by Phil and I swear I have a better workout when he’s working the desk. The staff at Samo 24 has been nothing short of life changing. Chuck’s presence at the desk is like natural preworkout I only hit PRs when chuck is working and the environment created by chuck and Phil is outstanding. So glad I found this gym. Was originally considering LA FITNESS but now know that 24 is the gym for me. I hope people do not find out about this hidden gem. I love the community here. Only complaint is that we need another hip abductor machine, that thing is a hot commodity around here

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★ 5

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★ 5

Friendly and professional staff. Khristen was very helpful in introducing me to the gym and showing me around the renovated areas . Cleanliness 10/10 and no long waits for machines , always available !

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★ 5

Brand new gym . Come check it out

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★ 5

Always friendly and willing to help. I’m always impressed by the front desk and my private training. Truly happy with the new machines. Thank k breezy

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★ 4

I love the facility and it's super convenient

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★ 5

Wow such a great gym, love the vibes and the prople working the front desk are amazing

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★ 5

I love 24 hour fitness, I paid the year in full that’s how much I love it.

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★ 5

Very impressed with 24 hour fitness Santa Monica! Khristen was very helpful and friendly!

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★ 5

Kaytlin is the best front desk worker on the planet….. truley made me believe in love as first sight again

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★ 5

Khristen is so helpful. Love my new gym!

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★ 5

The employees are WONDERFUL.

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★ 5

Great gym and was remodeled recently with new equipment

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★ 1

Very dirty, very crowded (machines and people) bathrooms haven’t been cleaned properly in months. I thought when they said they were going to renovate they’d take the time and at least clean the place and they didn’t. This is Santa Monica it’s suppose to be somewhat of an attraction as a city and beaches

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★ 1

Gym has potential but its the worse gym i have ever been when it comes to sanitation the mans bathrooms and locker rooms are disgusting nobody clean this place

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★ 2

Like the new updates. Still dirty but it’s better

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★ 5

Ali,, the manager, is fantastic. The club looks great since the remodel.

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★ 1

I started coming here last week and twice already the water has been out without any notice or warning ahead of time. I commute a long distance to get to work and expect at least the showers to be running so I can change and get ready. Very Disappointed. This gym has great potential but needs to be maintained and managed correctly. Most likely will escalate this further if this issue is not properly addressed, including the sanitation issues too. Needs to be clean on the daily.

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★ 1

After attending this gym in the last couple of months steadily 5-7 times a week, My original 5 star rating has gone from a 5 star to a 1 star. If I had an option to put no stars I would.! Over all MANAGEMENT HAS GOT TO BE THE PROBLEM AND 24 HOUR RAN FACILITIES ARE A BAD IDEA IF YOU CANT CONTRIBUTE ENOUGH FUNDS TO KEEP IT CLEAN.... GOOD LUCK ...OH AND ACTIONS SPEAK LOUDER THEN WORDS. A VERBAL "WELCOME" ???SURELY YOU JEST ....SHOULD EVER SUFFICE ON AN ACCOUNT OF HOW YOUR FITNESS CENTER LOOKS.( FILTHY)

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★ 1

Gym itself is mediocre, below average for what you're paying

I had my valuables stolen from a locked locker in a 45 minute frame - as a precaution to others

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★ 1

El lugar es muy cochino el baño huele a feo papel higiénico por todo lado la piscina a es negra el agua y todo muy muy sucio nunca está limpio no lo recomiendo debería ser más organizado y tener más higiene no servicio de aseo

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★ 5

Great service

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★ 5

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★ 5

One of the few 24s with fans in the cardio room.

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★ 5

Chuck was simply amazing with great customer service!

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★ 5

Wow! Chuck had amazing customer service and was a big help!

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★ 5

Santa Monica 24 is by far the Best…. Chuck and grey are absolutely the most helpful. I love their customer service.

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★ 5

I’m always welcome warmly by all the employees! Forever professional and kind

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★ 5

this place gave me extra meaning in life

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★ 5

New equipment is great . People that work in this location are super professional
Thank you 24 ☺️

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★ 5

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★ 1

Не понравилось

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★ 2

Do. They. Ever. Clean. This. Gym?

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★ 2

The remodel that was done is very nice although there are some other areas throughout the gym that could still use some TLC and a facelift but nothing major. The bathroom area in the men's locker room however is another story. The bathroom urinals and stalls are absolutely disgusting beyond words. It's not a matter of it just needs a good cleaning, it's a matter of it really needs to be completely gutted and remodeled.

There is so much permit brown rust and decay it looks more disgusting than an old gas station bathroom or an old crusty, rusty bathroom in a condemned building. Maybe someone in charge at the gym can put the word out to the folks at corporate to spend a few extra dollars and have that space completely redone. Besides that everything else is good!

Source: Google

★ 5

The stuff is always so welcoming and it’s a great environment where they motivate you to come in has a lot of space and an infinite variety of machines for your work out

Source: Google

★ 4

3Rd Edition:
After a long overdue revamp the wait was worth it. The ALL new equipment, cardio machines,(lot of them), dumbbells (lots of them) and re-done gym floor and stretch areas are very very nice... al the cable machines and weight machines (brands : HOIST & FREEMOTION are excellent update, now secured with chained or locked pins so they don't get suddenly lost that the machine is unusable because the absent pin.. NO more of that.
In general all the gym areas and sections are usually very clean... from time to time I can see some dust behind the dumbells racks or on the lower part of cardio machines...
Customer service is improved since my last review. Friendly male employees at the front desk usually greet me..female employees sometimes they just ignore me or don't even check if I scanned my gym app with my phone..
And talking about phone sometimes the front desk staff people ( all 4 people there )are so concentrated in their phones that all them at the same time don’t even look who’s coming in. They don’t acknowledge people checking in or not. …
Parking:
Parking situation is a blessing. Free 2 hour parking with validations.

Source: Google

★ 5

5 or 6 areas for a full body workout, as always - huge spaces where everything is comfortable, a huge pool and two saunas. Spacious showers! Definitely 5 stars! Only in the room with cable machines it is very cold, you need to turn down the AC..

P.S. Dear Gym employees, go to the sauna at least once every 30 minutes, it is important to understand that not everyone has a brain in their head. An employee took one person out of the sauna who was sitting in shoes. Another guy just took off his sneakers and stunk up the entire sauna with his socks. The smell was damp and persistent)) Please be vigilant..;)

Source: Google

★ 1

Went there for the first time and I have a sport membership . Employees were very rude. Would not let me into the club. Half your clubs for remodeling. You should let your members in. Because of remodeling, 24 hour fitness clubs are overcrowded. I am a member for 18 years and not recommend 24 to anyone.

Source: Google

★ 5

Charles He is the best and very patiently very professional loved him

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★ 2

I have been coming here for about 5 months, it is nice that it is close to my house and parking is not mandatory. However, these showers, the fact that the pool is so dirty and smells bad, seeing that it has not been dealt with in any way for months, shows that the business is based on profit, there is an incredible smell, incredible dirt, there is an incredible cleaning problem, the products in the shower cabin are broken, they are not repaired, this has been seen for five months but it is not repaired, I plan to leave here at the beginning of next month.

Source: Google

★ 5

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★ 5

The guy on the front desk was super nice. Gym was equipped well and not too busy

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★ 5

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★ 5

Excellent staff, new equipment, clean bathrooms, hot sauna. What else you need?

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★ 5

Staff has always been chill but some are hella nice like Josey & Chuck. 1000x better after the remodel

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★ 5

Josie deserves a raise.

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★ 5

Josie at the front desk is awesome.

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★ 5

We love coming to this 24 Hour Fitness because of the staff. Charles, Katie, Josie and all the staff we've met at the 24 Hour Santa Monica location help make for a positive experience at this gym!!

Source: Google

★ 5

This is my favorite 24 in the LA area. Plenty of free parking, actually open 24 hours and the staff and members are welcoming. Pool, wet & dry saunas and plenty of room to spread out. Definitely recommend

Source: Google

★ 5

Best 24 hr fitness Ive been to!
-UliMoi

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★ 5

Josie hooked me up with the game. Nuggets lost game 2 by 50. But Josie was really nice and gave me the remote. She forgot the channel number but we figured it out

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

I wouldnt recommend you coming here if you dont want to ruin your mood. The front desk is a disaster , especially the guy Charlie has very bad attitude. He was so rude to the new client that was trying to see the gym and literally kicked him out because he was asking simple questions trying to understand how the advertisement works with three days pass. I am going to cancel my membership because i dont want to see this kind of energy as soon as i enter the building

Source: Google

★ 1

Charlie the front desk guy is total disaster in customer support. He was unreasonably rude and literally giving you a bad vibe. This location should respect themselves and have normal people working

Source: Google

★ 5

Nice renewed

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★ 5

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★ 5

In this era of things being unaffordable, 24 hour fitness in Santa Monica offers you a great gym at a great price. The gym has everything and is every bit as good as any chic Santa Monica gym that's 5 times the price.

Source: Google

★ 2

Went to activate 3 day membership and person at front desk (Cady/Kaitlyn) was initially very rude and dismissive. I gave her my drivers license and she said for me to go upstairs (mind you this is the first time ever visiting gym) and to come back later. When I asked about alternative to leaving my ID and creating an account she frustratedly said “are you looking not to pay” which surprised me because all I was asking for was a tour? It seemed like she was not looking to do one. I was calm in my response and didn’t understand why she would make comment about me not wanting to pay for asking for a tour of new gym and to get account made for me before my first workout? After sighing she agreed to give tour and print guest pass and talking to her for a bit she warmed up some and was in better mood at the end of tour. I ended up signing up for membership (with different person) since gym location is convenient. Making this review so 24 hour fitness can work on their customer service. I understand work is tiresome and things get busy, but practice kindness at the end of day and don’t take out personal frustrations on new people to establishment. Chris was great and friendly, hope to have more positive interactions with staff in the future!

Source: Google

★ 5

Place looks as great as it ever did - punching bags, double the amount of squat racks, two butterfly machines, and lots of turf. Worth the wait 🤙🏼

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★ 5

Cycle 24 with Boneshia is the BEST!!! She is a great trainer and her classes are the highlight of my week.

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★ 5

I really enjoyed my training session with Augustin! I liked the machines we used during the workout, and I’m looking forward to continuing my training sessions with him.

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★ 5

BONESHIA is an amazing instructor. I get inspired by her workout and positive messages every time I go to her class and I feel great for the whole week after the class.

Source: Google

★ 5

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★ 5

Always the best experience.

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★ 5

Stick place. Always a juicy pump

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★ 5

The recent renovation at 24 Hour Fitness blew me away! The gym looks incredible—brand-new equipment, a more spacious layout, and an overall cleaner, more modern vibe. It truly feels like a premium fitness experience now. Big shoutout to the staff too—they’ve done an amazing job keeping everything organized and welcoming. Easily my favorite gym to train at!

Source: Google

★ 5

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★ 5

The additions to the gym are amazing , they made more room for different types of workouts and add more equipment!!

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★ 5

Katelyn was super helpful the new gym is really nice highly recommend

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★ 5

Great upgrades to the gym always great staff especially chuck !

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★ 5

Bilal and the Santa Monica team always bringing the friendly vibes. Happy with the new Reno’s!
Get it!

Source: Google

★ 5

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★ 5

New design is nice.. open up a-lot of room.. and if you have nit tried to recovery room yet.. do yourself a favor and do that today

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★ 5

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★ 5

Staff is absolutely amazing and top notch!

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★ 5

Amazing gym! I love the new updates including the recovery room! Great staff thank you Bilal and Alex.

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★ 5

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★ 5

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★ 5

This 24 Hour Fitness just had a major upgrade this month. They nearly doubled the squat racks/deadlift platforms and added lots of other new equipment, arranging it all in a much better layout. Thank you 24HF for investing in this location and making these improvements! This is a great, reasonably priced gym option for the West LA/Santa Monica area.

Source: Google

★ 5

I love the new machines and the staff is great

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★ 5

Looks amazing!

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★ 5

Upgrade is dope!!! 💯 must come see for yourself! 💪🏽

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★ 5

The best!!! The gym update is insane!!!

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★ 5

The new layout of the gym is great and all the employees are super nice especially chuck!

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★ 5

I love this gym and I’m so glad it’s reopened after a renovation! There are so many weight & cardio machines to use, and the staff is so friendly, especially Chuck, he always gives a very warm welcome to everyone here! :)

Source: Google

★ 2

Been a member for 3 years and am disappointed on the new set up for the cycle class. Members now have to carry the bike and set it up before and put it back after each class. Mind you a lot of the members may not have the strength to carry the bike, some are older and there have been now two incidents where members are bumping into each other with these heavy metal bikes, this is an accident waiting to happen any time now someone will drop the bike on another members foot anytime soon. The previous set up was great there was a designated room for the spin class and the bikes were set up so people didn’t have to carry their own bikes or bump into one another.

Source: Google

★ 3

The truth is about the bathroom. Whenever I walk in I find paper lying I think after its reopening only as twice I saw that there was a maintenance person. Otherwise nothing. In the rest of the gymnace very good the truth looks like a nice atmosphere.

La verdad es sobre el baño. Siempre que entro encuentro papeles tirados, creo que solo después de que reabrieron, ya que vi dos veces que había personal de mantenimiento. Por lo demás, nada. El resto del gimnasio está muy bien, la verdad es que parece un ambiente agradable.

Source: Google

★ 5

Super nice, really great staff and amazing vibes! Gary and Chuck are the best!

Source: Google