★ 2

there should be a no shoe in sauna / steam room rule applied

Source: Google

★ 1

Not a good gym anymore. People refuse to wipe down anything, bags are thriwn everywhere and all the staff does is sit in the front and be on their phones and talk with each other. Utterly unprofessional. A fairly nice weight selection, most machines are a bit dated and a good selection of cardio machines, BUT they do not enforce any rules. You can use all the grip chalk you want. Same old, Same Old. They utterly refuse to. Nothing. No towel, no problem. Don't wipe down the equipment after you're done? No problem. All the trainers and employees congregate at the front and ignore the floor. Stay away from.

Source: Google

★ 5

The evaluation and training I received from Jason was excellent. I have not worked out in a gym on a regular basis for 40 years (I'm now 65).

The first thing that Jason did was sit down with me to find out what I wanted to get out of my workouts (my goals).

Jason did a great job evaluating my fitness level as he was showing me what to do, making sure my form was correct. He did that as he took me through an initial workout (50 minutes).

Jason always checked with me to see how I felt, making sure what he had me do wasn't causing any discomfort.

The next day, while my muscles were sore, I wasn't in any pain. I am so very pleased that I went through the training session with him.

If I would have done this on my own, I think I would have overdone it; and I would not have tried some of the exercises/equipment that he had me do.

I am looking forward to my next training session with Jason.

Source: Google

★ 5

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★ 5

I am thankful for the great kindness and patience of Jacky at the front desk! And grateful to Jason for showing me for the same kindness and patience showing me around the gym. They are both wonderful and helpful!

Source: Google

★ 2

I’ve been coming here over 7 years and I don’t know why I still bother. Lately it seems that most, if not all of the paper towel dispensers are empty, and same with the spray bottles. People also not picking up after themselves. I find myself throwing away used paper towels lots of times at a machine. Also feel like I can’t find plates I need for certain machines because people aren’t re-racking their weights properly! Also, why be a 24 hour fitness if you’re not going to be open for 24 hours like you used to be?

Source: Google

★ 2

August update: bathrooms gross. sauna is gross. Need more signs to keep grown men from wearing disgusting street shoes in the sauna.

FYI the manager who currently works there as of July 15th isn’t honoring the three day free trial that’s on the we site. Also, the spa/sauna/pool are closed. There is basic equipment you’d expect.

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★ 5

Such amazing works, very helpful, great people shoutout to Jebs, and Kevin!!

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★ 5

Great person.

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★ 5

crew is amazing this gym is goated

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★ 5

Jackie is the Goat

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★ 5

Jackie is the best. my motivation and inspiration to keep going and do my best!! 10/10 recommend going to this gym!!!

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★ 2

Well not a great experience since the equipment is too old and they charge you like they’re offering a new equipment, probably the equipment is from late 90,s old rusted metal and nothing to about Hoist old equipment that is useless, small and not great to a real workout.

Plus they leave limited units, like leg extension just one and if you’re lucky to get, there’s a second one but is too unconventional and small, hoist equipment sucks.

The benches super old too and limited, the gym is small, they should charge less for this small club.

So no, I would not recommend this club.

Source: Google

★ 4

Joey at the front desk is very friendly and helpful.

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★ 5

I belong to multiple gyms in San Diego, and this is one of my favorites! It is hard to show up early in the morning, but Joey is always happy to see me and is so helpful! He is always available when I have questions, which can be numerous at times. I really do appreciate the vibe at this gym and find myself going here often because of it!

Source: Google

★ 5

“My buddy Joey at the Santee 24 Hour Fitness is the real deal. I’ve known him for a while, and he’s just as genuine outside the gym as he is helpful inside it. Always welcoming, always ready to help, and he’s got the kind of energy that makes you want to push harder. Couldn’t ask for a better person to have at the front desk or on the floor.”

Source: Google

★ 5

24 Hour Fitness in Santee is my go to gym every morning. Joey and the staff are always pleasant and helpful. Keep up the good work Team 24!

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★ 5

Visited from out of town to see old friends. Was helped by Joey who was friendly and attentive. Bonus point for Joey for being a huge Boston sports fan!

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★ 5

Always clean, staff is helpful and friendly. Joey is very professional and courteous.

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★ 5

Joey at 24 Hour Fitness in Santee is awesome! Every time I come in, he’s super personable and friendly, always greeting members with a smile. You can tell he really cares about the gym and the people who use it—he’s constantly working hard to keep the place clean, organized, and in great shape. It makes such a difference having someone like Joey around who creates such a welcoming atmosphere. Thanks for making the gym a better place, Joey!

Source: Google

★ 5

I messed up my back and I appreciate Billy’s background in corrective exercise. I always feel better after he guides me through exercises and stretching that address my pain and help it diminish.

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★ 2

This gym is a good size with good equipment options, but it is consistently filthy. I’ve never seen so many dust bunnies around machines at a 24. I am considering changing gyms due to the lack of cleanliness.

Source: Google

★ 4

At 76 years of age, I've recently been working with a personal trainer at 24-hour fitness (Santee). What a joy Sarah has been to have as a teacher. Unfortunately, due to private reasons, I can no longer continue, so I needed to cancel my 3-month contract. 😢

The corporate office team manages the contracts and membership adjustments via phone or via email. 🤔

After a few 'speedbumps', I was finally able to cancel the contract for a $50 fee. I highly recommend 24-hour fitness if you're looking for a full-service gym complete with classes and other options geared to gym enthusiasts of every age and skill level.
The friendly, energetic, and polite staff are there to help in any way they can! ENJOY!

Source: Google

★ 1

I have been going here for a few months and the same 5-6 elliptical/stairs have been broken the entire time. Nothing gets fixed around here and their AC is broken so it’s always humid during the summer. Wish there was a closer gym that was nicer but the next one is twice as far for me.

Source: Google

★ 3

if you like extremely, not exaggerating, overcrowded gyms, this is your place

Source: Google

★ 5

Did the 9am Tuesday cycle class with Denise T as the instructor and she leads a very vigorous class. I got a good workout and the drive to Santee was well worth it

Source: Google

★ 1

Tons of steroid needles in the parking lot and the people who work there are always just staring at their phone

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★ 5

Great gym with good equipment and even basketball court. The staff was friendly and helpful in answering questions, especially the manager, I think his name was Jebs, was very helpful and attentive.

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★ 5

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★ 5

Very good positivity with all the workers!!

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★ 5

Sara at the front desk went above and beyond to help me with my account. Thanks also to Maddie for signing my friend up.
Body pump, combat and cardio core and more are all great classes. Staff here are great.
Only issue is they need more hand weights in the group x room.

Source: Google

★ 1

I signed up on a Wednesday, canceled my membership on Friday when i went to work out. Im a fan of cleanliness and im not sure they are. I had to fight off the dust bunnies beneath every machine. I may have to get a tetnis shoot from all the rust on the equipment. I didnt even venture into the shower area i can only imagine. The lockers were dirty too. I literally didnt even fi ish my workout because i was so disgusted and canceled mymembership right there. Someone needs to have an inspection by health and safety.

Source: Google

★ 4

Great classes! Diana's Core & Cardio on Tues/Thurs is fantastic! Lots of energy & options for all levels. SilverSneakers on Monday with Darcie is so much fun too! 5 stars for both of them! Only scored 4 stars overall as I wish they had more classes to choose from, and the gym needs to replace missing exercise/broken equipment (e.g., bands & hand weights) in the exercise room. Been waiting months for new green bands, and need more lower hand weights (2# to 5#), as they've been disappearing over the past 6 months+.

Source: Google

★ 5

I highly recommend the 24 hour fitness santee location! They have phenomenal staff & trainers! Very lovely bubbly employees with big smiles!

Source: Google

★ 4

Good 24 for the area kept pretty clean and has pretty much everything you need for a good workout. They also have great workers, Maddie and Sarah for example always very outgoing and kind.

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★ 5

Great gym! Great employees!

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★ 5

Love 24 hour fitness!

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★ 5

Best gym santee. Should give people at the front desk a raise for all the things they’ve done, dealt with and seen.

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★ 5

I have been a member at 24 hour for a few years now and I like the flexibility of being able to go to all clubs and bring up to 2 friends. I highly recommend getting the all club membership with the perks of bringing guests.

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★ 5

Live laugh love xoxo

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★ 5

I love taking classes at this gym. The instructors are great, specially Diana, who teaches body pump and core, cardio and more. I would like if they add more classes at this gym. The facilities need more maintenance and better cleaning.

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★ 5

Great club!

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★ 5

I’ve been to a lot of 24’s and this is the best one yet, friendliest staff ever, shoutout to my girl Maddie!

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★ 5

Sara was the best she’s very sweet and helped us out a lot, Great guest services!! Love this gym already

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★ 5

great customer service and always clean love it staying here for sure

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★ 5

The best staff

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★ 5

I am a 24 Hour Fitness member for over 40 years. I want to give a positive comment to Maddie. It just started with just remembering my name. Maddie always "Checks In With Me". If I have a question knows the answer. If I something needs to done on the floor,Maddie gives attention to it right away and then a follow up. Im impressed with Maddie for her passion for her job and career choice. Last week Maddie helped me with my sons enrollment into 24 Hour Fitness. Thank You Maddie.

Source: Google

★ 5

This is the GREATEST location! People are friendly and staff always greets me when I walk in. The class instructors are just awesome! Diana has been beyond inspirational in motivating me to work out and always has great ways to modify if needed. I love how each instructor always lets the class know they’re available for questions afterwards and will even help explain techniques to get the best workout. I’d give it more stars if I could!⭐️

Source: Google

★ 5

I used to go to the Naval Base gym but was looking for a new gym that had better equipment and a better atmosphere. Safe to say that I made the right decision by choosing this gym. Shoutout to Jebert for making the entire process swift and easy.

Source: Google

★ 5

I’m new to 24 Hour Fitness after a VERY long break from my past fitness journey. I just recently turned 65, I am way out of shape, and felt more than just a little nervous about getting back into the gym. However, from my first day entering these doors, everyone has been so kind and helpful. The trainer/coaching team, Billy and especially Jesse, have been absolutely wonderful with motivating me, challenging me, supporting me and even laughing with me along the way! I am so glad that I made the move off the couch and back to the gym to restart taking care of me. Thank you 24 Hour Fitness Santee for making me feel so welcome.

Source: Google

★ 5

Just joined this gym a month ago and I’ve been having a great experience so far! Big thanks to Jebert and his team for helping me get signed up. Amazing staff and very welcoming!

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★ 5

I’ve been to many 24s around San Diego and this is by far my favorite. I’m really big fan of the staff, equipment, and facilities they offer in this location!

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★ 5

I thought the staff was super friendly and had welcoming vibes all around. Manager Jebs specifically was great and super helpful in letting me know the usual busy times for the basketball courts and the gym itself which is definitely appreciated!

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★ 5

The best customer service i have ever had was at this 24 hour fitness! They were kind and welcoming especially getting squared away on a new membership.

Thank you staff at 24 hr santee great, great people!

Source: Google

★ 5

Really amazing gym. I went to chuze across the street at first, but it was just missing something. The culture at 24 is better, its bigger, the equipment is amazing, theres more equipment too, & the staff is wonderful. I’m always greeted with a smile from Kevin at the front desk, & he’s always made me feel comfortable & welcome throughout my journey here. & on the days I come early its always a joy to see maddie who is always just as welcoming. It’s more expensive than chuze, but way worth the price. Also not to mention much safer. at chuze my car got broken into & I almost witnessed a fight inside a different time. I have never has these issues at 24. Overall a 9.8/10. This is definitely an amazing gym. Props to jebs the manager for making such a wonderful environment & always be so kind when he sees me.

Source: Google

★ 4

Personal training is excellent. Jesse is so knowledgeable and inspiring. The gym has some wear and tear but great equipment.

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★ 5

My husband love working out at Santee 24 hour fitness! The staff are friendly and professional.

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★ 5

Just started going to this place and I think it’s amazing super plain and the staff is really knowledgeable. It’s convenient. And super chill like I said, which is important. I will continue going here.

Source: Google

★ 5

Been coming to 24 Santee since 2017 and it’s simply the best location in SD. No other club compares. Friendly staff and knowledgeable trainers, over all a great community!!

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★ 5

Super friendly and positive atmosphere, Maddie specifically was super helpful! She helped me pick a membership and was super sweet!

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★ 5

Great Vibes , great lighting, and a super warm/welcoming front desk!

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★ 5

Maddie and Jackie are the nicest people here I love coming to this location

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★ 5

The best gym in San Diego

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★ 5

The staff was very friendly!

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★ 5

Very good place to workout

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★ 5

Great vibe to the gym and awesome team!

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★ 5

Always supportive and helpful.

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★ 5

Front desk is very nice and friendly. Great experience every time!

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★ 5

Maddie is such a welcoming and bubbly personality. Love coming here and getting my working out.

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★ 5

I love this gym!! So many friendly people!! Maddie was so sweet! Great gym!

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★ 5

Wonderful staff always welcoming and the gym for the most part is very friendly and open to all people!

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★ 5

One of my favorite gyms. Love the staff, they are always kind and friendly. Love the community too.

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★ 5

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★ 5

24 Hour Fitness - Santee is excellent! Maddie up at the front offers such a positive vibe and super helpful. This is an excellent environment to get a good workout in! Keep up the great service :)

Source: Google

★ 5

Billy is a wonderful personal trainer. He always encourages me to do more and cheers me up when I get discouraged and feel like quitting. He has a great personality and is nice and friendly to everyone.

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★ 4

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★ 5

I have such a great workout everytime I’m there! I love it so much! It’s my favorite fitness facility!

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★ 5

Its nice going to a gym where you start the workout great with some very nice peiple at the front who are always willing to help!

Source: Google

★ 2

Pool water is too cold. Many floor exercise equipment is not repaired in a timely manner. Ladies locker room and showers need more cleaning. Front staff spend all their time on their phones. Jeb, the assistant manager is always helpful and Wyatt is a great aqua instructor as well as coach.

Source: Google

★ 5

Amazing gym. Always clean and very helpful staff. Got signed up with Jebert, fantastic service and gave multiple valuable options. Great gym 💪🏽

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★ 5

live laugh love 24hour

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★ 5

Great gym! Nice staff! My favorite location

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★ 5

Best gym around!

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★ 5

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★ 5

Of all the 24 hours fitness gym in east county, the Santee location is the absolute best. No broken down equipment, they actually greet you when you walk in the door. Luis, the general manager, is the best and has helped me with some much over the years. Would highly recommend this gym.

Source: Google

★ 5

I’ve been hitting 24 hr fitness since 2008. I was heartbroken when 2020 shut our gym down. Not liking change I was worried once the gym reopened I was not going to like it. I workout in the evening and Billy who is manager has a wonderful staff working behind him. I can say that the front desk team members are friendly, professional, courteous and Helpful. 24 fitness Santee is my favorite gym.

Source: Google

★ 5

Great customer service, clean gym, plenty of equipment. The night shift is the best especially Kevin, Billy and the service manager.

Source: Google

★ 5

This gym has great costumer service, and I always feel welcome and I appreciate the front desk help all the time

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★ 5

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★ 5

Positive atmosphere, staff people are always helpful…💪💪

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★ 5

Great place. Great staff. Especially Kevin at the front desk. Very friendly and greets every person that comes in. Equipment and weights are fantastic. Highly recommend.

Source: Google

★ 5

Jebert is good manager. The gym is always clean and well kept. Best place to work out in San Diego 🙌 💪

Source: Google

★ 5

Kevin at the counter is the coolest! Always friendly, always helpful m. This gym is cool.

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★ 5

Very cool and very helpful people up front!

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★ 5

Not a gym, but a home…Santee 24HR Fitness has been my gym for the better part of 10 years. Wonderful selection of equipment in an open and spacious warehouse style layout. I not only look forward to an absolutely killer pump but seeing the friends (who have become family) that work at this safe haven for gregarious gains ! Love dapping up my fav workers: Jebs, Kevin, Billy, Maddie, Luis (and all of the other stellar staff members) whenever I come in. Can’t forget the gym homies too.. Weights, hoops, PRs… What else do you really need?

Source: Google

★ 5

Great gym, quality trainers and staff. Highly recommend

Source: Google

★ 5

The staff was very helpful, shoutout Kevin!

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★ 5

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★ 5

When I didn’t know how to use the machines Sara helped me out and taught me good form and how to do the workouts

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★ 5

Sara is one of the best employee at the Santee location to help the customer, especially the beginner.

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★ 5

Sarah Jacky and Maddie are the best always so helpful and smiling. The gym is always so clean and it’s like second home

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★ 5

Jacquline and Sarah are the best and sweetest girls at the front desk they greet me every time I arrive at the gym and very helpful as well.

Source: Google

★ 5

I really like going to this 24 hour fitness because of the welcoming staff. They are very attentive & helpful anytime i have a question or need anything. If you’re looking for the perfect gym i’d highly recommend the SANTEE location! There bathrooms are always well kept up with & amenities are always working.

Source: Google

★ 5

Jacqueline at the front is so kind every time I come into the gym. The staff here keeps it so clean and organized

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★ 5

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★ 5

Jacky is the goat 🐐

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★ 5

I’ve been coming here for a few years now. The cleanliness of the gym has improved significantly! Equipment is in good working condition. The staff are ALWAYS so polite & friendly. It’s so nice to come early in the morning & be greeted with a smile & positive energy. Jacqueline is so friendly & nice. Thank you for improving our gym

Source: Google

★ 5

The most positive aspect of the gym in my opinion is the front desk team! Special praise to Jeckie! Always very pleasant, attentive and friendly even at 5 am! Always very helpful and doing everything possible to make the students' experience more comfortable.

Source: Google

★ 5

I really enjoy this gym! It’s always super clean, the staff is so friendly and helpful. I never feel inferior or uncomfortable working out here. They have great equipment, service and the location is awesome. The staff has always gone above and beyond to help when needed and it’s an overall amazing experience each and every time I workout here.

Source: Google

★ 5

Best 24 in east county

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★ 5

The staff is always helpful, I always feel welcome and enjoy working out here.

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★ 5

Great place to work out! Machines work and when they break they fix them within 3 days.

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★ 5

Luis the General Manager and his staff are very attentive. This gym has been so much cleaner and better to go to since he has been there.

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★ 5

10/10 experience there facility was very clean and Jebs in particular was very helpful. As someone trying to get into fitness he took the time out to make sure I understood everything and made sure to find a membership that worked for me. Definitely made me feel welcome as I’ve been to gyms that have been the opposite. I hope to see more people like this at more gyms!!

Source: Google

★ 5

The staff is very friendly and the facility is always very clean! Love working out here and love the community gym that this little gem has become!

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★ 5

Clean and awesome stuff.

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★ 5

Front desk people are amicable and attentive.

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★ 5

This place is a great gym. Super helpful staff and well run.

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★ 5

Staff is awesome and always just a friendly inviting environment

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★ 5

shout to the mandem ig

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★ 5

We love the 24 hour Santee location!!!! My Mom and I both Love Diana’s class. Diana is an amazing teacher. Her classes have such a positive atmosphere. We leave with such a positive attitude that carries us through our day. I also love coming to the gym at night. I work out and my son plays basketball. It’s perfect!

Source: Google

★ 5

Jesse , my trainer is awesome! I told him my goals and he set up a program so I can reach them! If your looking for a gym with a great trainer this is the gym and guy!

Source: Google

★ 5

I have been a member of 24 hour fitness Santee for over 20 years. I have mostly focused on cardio and had become stuck in the same routine for a long time and needed to try something new. I want to add more strength and balance training so started last month training with Laura and she has been a big help. I am 70 so needed to have guidance to get results without injury. Laura has been present and engaged listening and working with my strong and not so strong areas. She is knowledgeable, professional and makes it fun! Thanks to Laura I do feel stronger and motivated to keep working with her for more safe improvement. Thank you Laura!

Source: Google

★ 5

It makes a big difference if you decide to get back to the gym after several years and use a trainer. And the world of difference is a great trainer. So thankful 24 Hour in Santee has Laura. She listens to what your needs are and takes into consideration what you truly do not want to be doing every workout (ie on the mat only doing exercises, etc), which a majority of the trainers here do. She is by far incredible and pushes you. I wanted a master trainer like I always had years past, and that’s what I got. Thank you Jebs for listening to me on what I was looking for. So grateful for Laura! She’s stuck with me for a while.

Source: Google

★ 5

I just had an issue with our accounts and Maddie at the front desk provided above and beyond customer service. What a friendly face to be greeted with! Give Maddie a raise

Source: Google

★ 5

We love the gym, except when we do Aerobics in the swimming pool, the water is too cold, and 99% of us are seniors!
Everyone complains, but no one do anything!

Source: Google

★ 5

I was blown away for the first time of the professional treatment of Maddie from Santee location, excellent help with adjusting my membership ... She should be training newer employees ...

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★ 5

Awesome Cardio & Core class. Love Diana's energy.

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★ 5

The Santee location is my usually home for classes and Love, love, love Diana, Jodi, Roux and all the instructors there. Body Pump, Core Cardio and Yoga are my favorite classes.

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★ 5

Classes are the best! If you want your cake served to you on a platter 😉 get in here! 🎂

Source: Google

★ 2

Thank you for your kind response regarding the positive review. However, I would appreciate it if you could address the equipment issue, as it pertains to both safety and cleanliness. The club needs to review the group X mats and weights, discard any outdated equipment, and invest in new items.

Source: Google

★ 5

The staff is very friendly and helpful!

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★ 5

Staffing is great!

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★ 5

This 24 Hour Fitness location is awesome. I appreciate how welcoming and friendly the management team and crew are upon walking into the club. Always fully engaged, alert, and willing to go the extra mile for us (clients/customers). Special shout out to Sara Prieto who always greets me with a smile and the most positive of attitudes. Her determination to help me and answer all my questions never hinders!

Source: Google

★ 5

Group x instructors Jodi and Diana are phenomenal! Their classes are high energy and lots of fun!
Club needs to go through the group x mats and weights. They need to throw out old equipment and purchase new equipment.

Source: Google

★ 5

Diana’s so much fun! I love going to her classes! 🥰

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★ 5

The body pump class on Saturdays is amazing! The instructor Diane is the best and the reason to come back. I look forward to it every weekend. Very knowledgeable, personable, funny, and fun. It’s a great time and workout.

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★ 5

This was my primary gym until the one on Navajo opened but I still love taking GroupX classes. Check out anything Diana P. teaches; you'll have an absolute blast! She can make anything fun!!! :-D

Source: Google

★ 5

I love the Santee 24 hour fitness. I only take group x classes and they are all terrific! Diana, Jodi and Casey are wonderful instructors. Highly recommend taking a class if you haven't already.

Great location and tons if parking. Front desk staff are always friendly.

Source: Google

★ 5

Amazing Core Cardio Fitness Class with Diana in Santee!!!

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★ 4

Love the classes. They’re both fun and challenging. They Need new weights and mats for the classes and the club could be cleaner.

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★ 5

great gym amazing atmosphere and the staffs all super friendly

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★ 5

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★ 5

Sara was so kind and helpful really helpful very kind thank you Sara for being a great human being

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★ 5

Gym was clean with plenty of equipment, I also had a few questions and an employee, Maddie was able to answer them for me and was very nice.

Source: Google

★ 2

I wish this place was actually open "24" hours again like they used to be preCOVID. And like how nearly ALL other 24 Hour Fitness locations are. With the amount you guys are now charging for memberships, would it really hurt you to spend the extra $150 a day to employ an employee between the hours of 10PM to 5AM??

Source: Google

★ 5

Sara Prieto was very helpful in letting me know that the pool & stream room were working when I called. I really appreciate the time she took to make sure they were working for me!

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★ 5

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★ 5

Was wondering about getting by a membership and the manager Jebs was very helpful going through all my options! Definitely recommend going to him if you have any questions

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★ 5

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★ 2

This used to be a very nice clean gym. Not now! The grit and dirt on the floor in the women’s changing room from Saturday is still there on Tuesday! Hair and paper litter are on the floors everywhere. Dust bunnies keep multiplying in the main weight lifting areas. This has been going on for months now.
Plus 99% of the “music” played is rap. Please give us more music variety and cleanliness!

Source: Google

★ 1

This dump isn't even 24 hrs.

Source: Google

★ 1

This place is crowded with people and I couldn’t even get benefit from my subscription !! Also , the gym smells sting due to that people are sweating out without getting any help from the vents not from air conditioning system which I doubt it’s working. The customer service from the kids at front desk is very bad and they are very rude specially the ladies who are showing off only .

Source: Google

★ 2

Everything here was fine until the last few months. The staff largely do not care and just sit on their phones while people walk in, not even looking up, let alone greeting. The equipment is becoming neglected.

The worst part for me is the men's locker room. It appears they "clean" it only once per week, however there is still grime in the sinks, mold growing in the showers, and trash all over the floors. Also, for the past 2 weeks there has been an ant problem in the men's showers. I brought this up to the staff after about 1 week of seeing the issue, and it has not been taken care of 2 weeks after.

Overall, this facility is ok as far as equipment goes, underwhelming with staff, and disappointing on cleanliness. For the prices they charge I expect better.

Source: Google

★ 1

They just start charging you random fees they said we don’t do that next week they charge u like what ? Make it make sense.

Source: Google

★ 1

24 hours fitness has to be open 24 hours. It would be great if it still open till 12 am, some people do work late and would like to experience after work
So dirty inside

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★ 2

12/1/24- I’ve been a regular post Covid. The facility has everything you need and more. Sauna, Steam room jacuzzi. Unfortunately they no longer staff properly and it’s always dirty. Stay away until corporate makes better decisions

Source: Google

★ 5

I’ve been coming to 24 Hour Fitness in Santee for a little while now, and honestly, I couldn’t be happier with the experience! The gym is often cleaned, well-maintained, and has a great variety of equipment. I have to give a special shoutout to Jenaya, the cleaner, who always goes above and beyond to make sure the place is spotless. Her attention to detail and friendly attitude make the environment even more enjoyable to work out in. The staff is always helpful, and the overall atmosphere is welcoming. I highly recommend this location to anyone looking for a great fitness experience!

Source: Google

★ 5

This 24 is very spacious, I like the amenities offered, the workout floor and pool are amazing. it's also very well kept and clean, the locker rooms and restroom especially. Francisco and Christina are both very friendly and knowledgeable!

Source: Google

★ 1

I don't know what has happened but this club used to clean the ladies locker but they haven't cleaned it for about 2 months now. I know some others have mentioned it to the managers but there is still no cleaning. There are piles of hair on the floor whenever and the toilets have not been cleaned for a while. I think this must be a health hazard? It is so disgusting. I'm paying for this gym! What a mistake.

Source: Google

★ 1

Based on my recent experiences, I have found that this club's manager does not care about customer satisfaction with the exercise equipment and I can no longer recommend the Santee 24 Hour Fitness to anyone looking to join. As a long time member, I never had any concerns in the many years past about how this location was managed and maintained. Even now, and over the past couple years, when I noticed issues like dirty bathrooms, filthy floors in the locker room & shower room as well as on the main floor, long delays in fixing equipment, etc, I never complained. Then, over a year ago, pads on the inner thigh machine were replaced with hard, narrower pads that are painful for myself and other women to use. I've been having to go to another 24 hour location to use their machine so I emailed the Santee club manager, Mr. Luis Machado. After going back & forth on emails, he finally told me that the pads are compatible with the machine and that replacement was not in their budget. I sent to him the quote that I got from the manufacturer, which totaled $30 for a pair of the wider, softer pads previously used on the machine that were more comfortable for women to use. Now Im being ghosted by Mr Machado - my emails are being ignored even after I offered to pay the $30 so that I and other women can comfortably use the machine. Still nothing, weeks have gone by, and still no response. If a club manager cant spend $30, or even accept a member's offer to cover the cost, that simply demonstrates the manager's indifference to the needs of it's members. It's surprising and deeply disappointing. I can no longer recommend 24 Hour Fitness and will be looking into a complaint through the Better Business Bureau.

Source: Google

★ 1

When I first started going here they cleaned the women's locker room regularly. For the past couple of months they have virtually stopped cleaning it. They have cleaned the showers and floors about twice in the last month or two. Luis the manager has decided that the gym will only clean the women's locker room twice a month it appears. Just FYI if you are considering joining here. The women's locker room and showers are basically a health hazard, truly disgustingly dirty - trash and hair everywhere, mold in the showers. Luis the manager does not care. Consider choosing a different gym.

Source: Google

★ 1

Weird gym should separate from the 24 hour gym family. The pandemic is over, but somehow they refuse to change their wack schedule. Ok gym, horrible scheduling.

Source: Google

★ 4

This gym have good customer service, well maintained equipment compared to the Navajo location.

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★ 4

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★ 1

Never answers the phone. Reservation services are ancient and are frequently done incorrectly. Terrible.

Source: Google

★ 1

The staff are largely unhelpful. Things do not get fixed even when they are repeatedly alerted about it. They rarely clean the locker room. It has been almost 2 weeks since the women's locker room was actually cleaned. The floors and showers have not been touched for days. The same dirt, grime, hair, trash is all in the same places. The showers are growing mold. Now they are saying the cleaning person is out sick. So I guess Luis the manager's "management plan" is to just... Not clean the locker room. Great management Luis. How about you grab a mop and bleach and do it after hours?? 🤦

Source: Google

★ 3

Wow! 24 HOUR gym closes at 8!

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★ 5

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★ 5

It’s a pretty solid place to work out. Machines are cleaner now than they used to be. They have sanitation stations and crew cleans the floors and machines when not in use.

Source: Google

★ 1

Bad facilities closes at 9 or 10 pm depending on the day. Cancel your 24 memberships

Source: Google

★ 1

Management does not care.

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★ 5

Thank you Maddie @ Santee 24hr Fitness, your hospitality was awesome! Don't have gyms like this where I live in rural Montana so was a great workout! I'll definitely come back when I visit!

Source: Google

★ 3

Another update:
Machines are broken again and the air quality is terrible. 3 out 9 stair steppers are broken. The only reason I go here is because it's 1 mile from where I live. Back to 3 stars. 24 can do better.

Update #2 good news, they now have a cleaning crew. Most machines are working. Back up to 4 stars. Still need to get new machines and keep the AC on longer and or better air circulation to get to the 5 star level.

UPDATE: Someone must have read the reviews! All the treadmills are working and the AC is on.

UPDATE #2: Some of the treadmills are not working again and it seems like the equipment is out dated compared to other gyms. If they ever do decide to upgrade the equipment then they can earn 5 stars

Treadmills are always broken and it's warm and muggy sometimes. They need to keep the AC on longer and clean the floors and machines more often.

Source: Google

★ 5

Source: Google

★ 2

The place is alright... equipment works fine some looks worn out but the reason for the 2 stars us the steam room... it always looks dirty and it's got some stains that look like mold... just hook us up with some soap and bleach to clean the steam room ...

Source: Google

★ 5

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★ 5

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★ 4

Generally clean. Haven't checked out the locker rooms. Still generally clean.

Source: Google

★ 4

Pleasantly surprised with the cleanliness and quality of equipment! Be warned, though, that this might not be the best location for folks sensitive to "strong political opinions"

Source: Google

★ 5

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★ 1

Closes way too early "24 hour fitness"

Source: Google

★ 1

Why is this place allowed to continue with the name "24Hour Fitness"? It's NO LONGER open for 24 hours, it's now false advertisement. I pay for 24 hours of fitness and 24 hour access to a gym..Monthly payments should be cheaper due to not being open for 24 hours anymore which is a contradiction to what is advertised to the public. This is an inconvenience.... It should be called 12Hour Fitness or 10Hour Fitness.

Source: Google

★ 5

Where should I start? From the moment of walking inside the cardio class, today was extremely amazing. Everyone was so helpful. Our instructor Diana was so helpful and fun and gave instructions very well. She waited on everyone and made it very fun and comfortable. Easy, fun, and well worth every penny. I will return every Tuesdays and Thursdays at 9:30 am at Mission Gorge Core Cardio and more class.

Apart from the classes, my husband and I were hesitant to attend any gym due to nasty rumors. However, we decided to join 24 Fitness, and we love it. Every machine works great with so many options. There's sanitizer spray and paper towels on every corner, and the pool gets cleaned twice a week. Everyone is helpful and friendly. You become a family after going often. All it takes is to show up to meet some fitness goals.

Source: Google

★ 1

I almost got in a fight in the sauna/pool area because two guys moved my stuff out of their way so they could set their backpacks down on the bench. I told him that’s where I’m sitting and that the benches are for people to sit down on not to store your backpacks, and they got very defensive and very aggressive. The three of us squared off right next to the pool when somebody ran to get the manager.
The manager was absolutely no help and just said let’s just squash this right now. That’s literally all he did or said. I told him that I have worked for the El Cajon 24 hour fitness and the Chula Vista 24 hour fitness and this kind of behavior never happened. No bags on the floor and people use their lockers and the hooks to hang up their towels. I went and checked out the YMCA yesterday, and they have a perfect system for towels and backpacks. I’m going to go and use a free pass for chuze fitness today. 24 hour fitness isn’t what it used to be. Not well run overcrowded, and everybody thinks it’s their own personal gym :-(.

Source: Google

★ 2

Been a member since 18 and nothing changes.. 40% of stair climber and cardio machines are not working or in poor working order. Stuff as simple as house keeping..paver towels and machine cleaning supplies are always out. The machines look like they never get properly cleaned by staff. Stuff caked in hard to reach areas. Where does our long membership fees go??

Source: Google

★ 3

I been coming to this Gym for more than a year. Honestly I don't like it so much, it feels a bit dirty, but i don't have the money to pay for a deluxe gym, and going to the gym it's important enough. I guess you get what you pay for. Also dudes should not be taking their shirts off in the gym, it's vulgar. Maybe in the sauna (at the most).

Source: Google

★ 5

just started coming here and already like it a lot. my previous gym was EOS fitness and this one tops it for sure. super helpful staff👍🏼

Source: Google

★ 5

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★ 4

Johnny did a great job getting us re-registered.

Source: Google

★ 5

Thank you so much. Jeebs helped me work out a better plan that best fit my lifestyle. I really appreciate it.

Source: Google

★ 1

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★ 2

Should be 24 hours like we pay for kinda think you should change the name

Source: Google

★ 4

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★ 3

This gym used to be great but lately it seems like dumbbells, kettlebells, etc are disappearing or just somewhere in the gym they shouldn't be making it impossible to find.

Source: Google

★ 5

l wish it was actually 24 hrs , the steam room and the sauna worked :/

Source: Google

★ 4

Im giving this rating because this location is the cleanest one i have been to. I wish there were a few more things to make it better. I had a good experience with Olivia she actually greeted me in, when i went to go look for a snack because my blood sugar was running low she showed me which of the snacks had more carbs. We had a nice talk she suggested on having a sign if i felt bad to where i needed her. Very impressed on how helpful she was, I had not been in for a while, she seemed new and happy to be there. Great job and thank you. If the hours were better that would be great as well. Checking to make sure the bottles are full and not empty would be great. Thanks.

Source: Google

★ 1

The most dirtiest, 24 hour fitness facility I’ve ever been to.
The pool is nasty, dirty floor.
The sauna has poor drainage to where you’re stepping in a puddle of sweat.
The weights are grimy where you can see the dirt accumulation, they don’t get cleaned.
The floor matting is original, so pretty grimy.
The facility can’t handle the peak hours, Super busy.

Source: Google

★ 4

Pretty nice place could use a punching bag though.

Source: Google

★ 3

Should be called 14-17 hour fitness. Almost zero are open 24 hours anymore.

Source: Google