24 Hour Fitness

Sunnyvale, 762 Sunnyvale Saratoga Rd, Sunnyvale, CA 94087 | ★ 3.9 (1286 Review)

📞 +1 408-220-6588

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Gym Fitness center Indoor cycling Indoor swimming pool Personal trainer Sauna Yoga studio

About the Club

Discover clean, friendly gyms and motivating fitness classes at 24 Hour Fitness. With thousands of square feet of premium strength and cardio equipment, turf zones, lap pools, personal training and more, our gyms are an ideal workout spot to recharge your body and mind. Come visit the gym and add a lift your day.

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Reviews

Darrell Lewis

★ 2

It’s a great gym with all the amenities, but it’s far from clean, the sauna walls are darkened with grease, the pool floors haven’t been power washed in years, the showers are dirty always out of soap, and the pool is functional but I worry about staff and other viruses due to the low maintenance in keeping it clean. You would think cleanliness after a pandemic would be top priority but the gyms in Santa Clara to my standards are filthy my feet never touch the floor. I hate to post negative but they should fire the cleaning crew. 😕

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R Wes

★ 1

absolutely disgusting. pretty sure this place never gets cleaned and the bathroom is a complete biohazard. feces all over the toilets and soiled toilet paper (with poop) strewn all over the floor.

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christina Gay

★ 5

Really nice inside - pretty busy but nice space and friendly workers

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Dave Myers

★ 5

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Indra L.J

★ 3

Update: Nov 25:
The gym management listened and there are more groups classes now in this location. Thank you for acting on feedback!!

Sept 25:
I'd like to echo earlier reviews that because of the closure of the Sunnyvale Fremont branch, the Bodypump classes at this branch are super crowded and feel unsafe and stressful. They did not move over the Bodypump classes even for days/times when the classroom is available causing overcrowding. The instructors do the best they can, but the gym management isn't listening.

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J B

★ 4

Nice staff who will take care of issues quickly when you bring it to their attention!

Some machines seem to be down consistently, but others get fixed within 24hrs.

The cardio area is not super busy when I go around noon-2pm most days.

It's rare for someone to wipe down the machine after use, so wipe it down before using it.

Plenty of parking around the side of the building and in front, but parking is pretty busy.

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Hong Thu Dao

★ 4

Great amenities. Relatively chill gym. But James, one if the staff there, is rude and have zero customer service bone in his body. The tour he gave was passive and felt unwelcoming. Hope the management can look into this and adjust the young man’s manner. Cannot becomine successful in whatever future career if his attitude is this bad from the get go.

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RAJA KRISHNA SRIVATSAV ARRA

★ 5

Cool It feels good after doing exercises from the trainer Luis

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Shriki Fam

★ 1

The classes are overcrowded. The showers are dirty.

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Evelyn Hui

★ 2

After the store on Fremont Ave closed, members from that store come to the Sunnyvale store. It becomes very crowded.

There should be a policy that cell phones should not be used while on the work stations. People sitting on the station watching their cell, forgetting other people are waiting.

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Sree Chalasani

★ 1

Money grubbing gym that converted the spin room into a private-room to get more money. They moved all the bikes to the aerobics room - which is a big risk to people taking classes

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Andershon G G

★ 5

The new employee in the reception with the name James! Is very responsable not one work like him! now the trash cans are clean the dispenser towel are full! 24 hours fitness need more employees like him!

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Tim Johnson

★ 1

lot's of broken cardio equipment. They make no effort to fix them at all, it has been over a year and literally 90% of the stride machines are still broken. Now they want to charge you more to go to the "premium" section of the gym!! What a joke, we all know in a year that section will be neglected like the rest of the gym They are so lazy the machines have 4 years of dust accumulated on them and the mirrors have not been cleaned since the pandemic.

So now they removed the basketball court and put in used weights that they took from another gym they closed. Then they rearranged all the existing broken equipment. This is supposed to be their idea of fixing up the place. Of course, now they have no room for the stationary bikes and they did NOTHING to fix all the broken cardio equipment on the second floor

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L

★ 1

Dirty and poorly maintained.

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Catherine "Cat" d'Aquino-Greely

★ 5

Love the jacuzzi, pool
And saunas here! Wonderful customer service !

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Laura Perkins

★ 4

They recently remodeled part of this gym and took out the basketball court and added more machines. They also moved the personal trainer area to a separate room and the cycling studio is still under renovation. There is now 10+ squat racks and twice as many cable machines.

Not sure if this change is due to the other 24 location on Fremont Ave that recently closed, but the gym seems much more spacious now. Would love to see them add more turf area and the bathrooms/lockers can also use an upgrade.

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Jerry Miller

★ 4

Much better since they expanded the weight-lifting area and added more machines. The locker rooms could really use a remodel though. Many lockers are broken and all too often showers don't work, have clogged drains or are just plain dirty with garbage.

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Kay Scranton

★ 5

The process was seamless.

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Ben Reaves

★ 5

Exiting the parking lot is dangerous - please turn right, or make a Michigan Left! This gym is pretty clean, pool has 4 lanes, often crowded. Nearby Safeway is nice

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Maugars Arnaud

★ 5

I am French, and I loved working out here. A big thank you to Alex for the warm welcome.

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Xiongtao Dai

★ 1

Told me on the phone there is promo and asked me to come in person. Ended up offering nothing.

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wendy denamur

★ 2

Too crowded- they closed the 24 hour fitness on Fremont and did not add enough classes here. The classes they did add are right before other classes so that makes transitions difficult. They have many hours of empty space in the classroom but did not move over enough body pump or yoga classes. All classes so crowded it is almost unsafe. They need more classes on Friday. They should turn the old childcare into a classroom. They are also always out of equipment in the classroom. They also don’t keep the app up-to-date. Teachers will tell us that a class is canceled, but they still leave it on the app so people that don’t know show up. That happened today with body balance. The teachers say they have notified people, but it never gets removed from the app- pretty bad communication and a waste of your members time.

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Carol Lou

★ 1

They never update classes on line. How hard is that to do!

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Kristine Tolbert

★ 4

After the 24-hour on Fremont Ave has closed I would've hoped to see that Rossy Jimenez was given spot(s) for Ujam as there isn't enough. Many people only have memberships to attend classes & I'm sure giving her availability to obtain a spot would benefit this gym. Rossy is loved & admired by so many her appearance would be Greatly Appreciated!

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Sarosh Arunkumar

★ 2

Staff is nice, patrons good on the gym floor. However, given how crowded this gym is even at night, it should break the bank and invest in night time janitorial staff.

The changing rooms were absolutely nasty, added a photo for reference in one of the stalls (don't worry, no one around).

In addition, one of the treadmills was erroring out when trying to raise the incline. A lot of the weightlifting equipment is old, and there is no culture of putting the weights back where they belong or staff who walks around and restores it (eg dumbbells are all mixed up).

Been at gyms that charge far less than give much more to customers in terms of order and cleanliness. This place should do better.

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christina ayala

★ 2

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David Z

★ 2

This gym is going downhill. They are attempting to close the basketball court which means this won’t be a real super sport location. My membership is for the basketball court fwiw

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Andrew Nguyen

★ 3

I’ve noticed the pool has a really strong chlorine smell that irritates my nose(which is from the pee, sweat that reacts with the chlorine to create chloramines). my eyes burn after swimming — that usually means there are a lot of chloramines, not just chlorine.

This 24 hour indoor pool has the strongest chloramine smell I’ve encountered. The pool is cloudy and there is hair, band aids at the 5ft end of the pool.

I swim at 5am so maybe the cleaning had not started yet, but this was my experience.

Source: Google

Freedom Of speech

★ 1

Facility in Sunnyvale on Fremont will be officially closed on 9/1/25. Management in Sunnyvale Saratoga still doesn’t have schedule to facilitate moving members. One would expect management would smooth our transition at least a month prior to 9/1/25. Members are leaving un- coached, worried and socked and don’t know how they will fit exercise schedule and their work schedule.

MOST OF US ARE WORKING AND WOULD LIKE NIGHT CLASSES TO START AT 6 PM pacific time

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Abrar Ahmed

★ 1

Probably the filthiest gym I have ever set foot in. The machines/floors are covered in dust and grime, the bathrooms are always messy, the lockers are rarely usable (and recently they had their master key stolen!!!), and many machines are always going out of order.

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Sandford Leung

★ 4

This location has an excellent pool that I have used several times in early August 2025. I typically swim between 7 a.m. and 9 a.m., and then again in the evening between 9 p.m. and 11 p.m. The swimming pool is open 24 hours a day, though it does not have a lifeguard on duty. It features four lanes, which I believe are about 25 yards or 23 meters in length. During my visits at these hours, the lanes are generally not busy. I am not sure how the closure of the other Sunnyvale location will affect pool traffic here.
The water is clean and relatively clear, and I would give the entire wet area a rating of 4 out of 5 stars. Both the sauna and steam room were fully operational during my visits. The jacuzzi was also hot and in good working order.
The lockers and showers are well-maintained, and I would also rate them 4 out of 5. A special shout-out goes to Vin, who was friendly and welcoming at the front desk during one of my evening visits.

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Carlo Tedesco

★ 3

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Canh Le

★ 1

Update 8/22..the pool and the toilet has a long line now because the one in fremont is closed.
RUDY is doing a great job keeping this place nice.

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Skull Shot

★ 4

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Monsterj 0604

★ 5

Customer service is great, George should get a raise he works the hardest out of everyone and has the best attitude

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Gerson Games

★ 5

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Dany Batres

★ 5

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Lucious Jackson

★ 5

George C. is one of the most professional Employees that I have ever encountered. I appreciate his approach to service.

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James Keast

★ 5

Amazing gym , staff is amazing and super helpful . Love this place . Truly one of the best gyms ever

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Shayd Ray

★ 5

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Cecelia Kong

★ 4

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Ana-Maria Craciun

★ 5

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Utae Wago

★ 4

Women's toilets are often dirty.

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Julian

★ 4

Overall good experiences when I come in

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Connie Buzolich

★ 5

Love the Zumba, U-Jam and Bodypump instructors!

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Ehjay erive

★ 5

Love this spot. Front desk is especially helpful when navigating facilities of their gym.

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Dominic Serrano

★ 5

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Jason J

★ 4

Decently clean, can get busy (aim to go around off hours) it's less busy than the new Santa Clara 24hr, friendly approachable staff.

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Peter Tong

★ 3

Rudy does a great job at 24hr in Sunnyvale 5 stars for him
Taking out the basketball court is awful. 0 stars to the club for that. Only 2 weeks wanting that they were closing it, the only reason I come to this location

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Jaycob Robinett

★ 5

Great customer service from Alex. 10/10 recommend

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Anthony Qui

★ 1

There are many aspects of this gym that is extremely lacking
1. Extremely dirty locker rooms
2. Very rude manager
3. Removing the complete indoor basketball court due to maintenance cost
4. Non maintained equipment

It’s clear this gym only cares about cheap profit and fails to build a gym and environment for its clients. I would highly recommend going to another 24 hour gym or another gym franchise altogether.

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Tony

★ 1

Not very clean at all and many of the equipments don’t work. Basketball courts are often closed due to violence and people bringing in weapons

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El Gallo Ornelas

★ 2

The sauna and pool area are Dirty

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joel W

★ 2

Good variety of machines, if they are working. Quality and cleanliness has been declining rapidly within the last year or so, staff does not seem to care. Noticed most 24 locations have roaches as well.

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Hisham Dewan

★ 4

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Dame Bryer

★ 5

Clean gym with nice staff.

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Undralbayar Otgonchimeg

★ 2

old equipments

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Ayush Pandey

★ 5

George is the best!

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Neha Malviya

★ 1

They say online free 3 days pass. They should mention on website. Misleading!! Thats not good experience for anyone. Waste of time. Appreciate if they update policy on website. Wish I can give zero star..

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Derian Ramos

★ 1

paid for service and wouldnt let me use facilities stating i had a balance due despite their computer showing a total balance of 0 due

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Amreen Shafiuddine

★ 1

Dirty gym people here are just weird gross and dirty cancel my membership 24 hours has gone down hill

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Isabella F. Louis

★ 1

I signed up online and got a three day free pass that will lead to the gym membership. I got to this location that I signed up for and there was this guy at the lobby telling me the manager is off today and they couldn’t let me use the gym with my pass. That was disgusting after driving for 20 minutes to this location. I will pay for a membership at another gym but NEVER 24 hours Sunnyvale. I don’t recommend!

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Marielle Abalos

★ 4

i’ve been going to this gym since childhood, its a very safe place and i feel comfortable here, i go here to hoop and workout often.

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John Lau

★ 5

AJ is awesome! His Zumba classes are great. He invites us to go up and dance with him and lots of us do. He makes it a fun class. A super nice guy too.

I also want to give Rudy a shout-out for a great job cleaning the men's restroom / locker room. It's a thankless job. So, thank you, Rudy.

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Owen Kim

★ 5

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Mandeep Singh

★ 5

Great gym!

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Sandeep Goyal

★ 5

10+ months with Anthony and my squat went from 100 to 190lb with proper form - the steady progress week after week keeps me motivated. What makes him stand out is how he explains the "why" behind each exercise without making it feel like a lecture. He also modified exercises to work around my ACL injury. We'll be joking between sets, but once I'm under the bar, he's completely focused on my form.
He knows when to push (those last reps I didn't think I had) and when to dial it back on rough days.
If you want someone with real knowledge who makes training fun while getting results, book with Anthony. Fair warning - his morning slots fill up fast!

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Corrine Adkins

★ 5

Rory is the best!

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Senlin Z.

★ 1

dirty bathroom

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Tvisha Gupta

★ 5

We had been having issues with our membership, but Rory walked us through the whole process very smoothly!

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Andre Crooks

★ 5

Love the gym please keep updating

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Noah Mendez

★ 5

SO impressed with Rory at the front desk. Super friendly and she helped me add a buddy to my membership when i struggled to figure it out online

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Jace

★ 5

Best workers on the block

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Nathan Fekadu

★ 5

Rory made this process very simple and quick. We appreciate your help.

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Mark Anthony Lawson

★ 4

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Dan Meyer

★ 3

Men’s bathroom looks like it hasn’t been cleaned in months. WiFi is unusable.

Otherwise it’s a very nice 24h gym. Mostly just needs cleaning attention.

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Saikomala Vilas

★ 5

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Mheg C

★ 5

A very convenient gym location. Love the GX Classes, especially U-Jam. While I do miss the CXWORX and Bodypump 30 minute each combo on weekdays, I heard the students loving their one hour Bodyflow and Bodypump classes. The GX room is a decent size and I love the color of the recent paint on the walls. Wish they would bring back more GX classes.

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A Gee

★ 1

This gym needs a renovation. The equipment is old and they never clean the studio floors, sauna is broken and the showers are gross. Also, worse part is they have eliminated many GrpX classes lately and management has refused to replace with other or sane classes. Friday there use to be a bodybalance class at 10am and they did not ask an instructor to teach the class and on Saturdays there use to be a UJam class at 11:15am, as well as, Sundays a 90 min UJam class. Now nothing. Mondays there was a bodycombat class at 10am, again never got an new instructor. It's super frustrating when they greatly reduced fhe number of GrpX classes being offered after the pandemic and then reduced the little classes currently offered. People signed up for this gym because of the GrpX classes. I wish management understood how the GrpX classes draw more members to join. Please bring back the classes we had and adding more would help make class sizes more manageable and enjoyable instead of only offering 1 cardio and weight class in the morning or evening. I included a picture of the floor but I didn't capture the hair and dustballs that are on the floor. Please try cleaning at least 1 or 2x a day.

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Neebir Natarajan

★ 5

Rory was very kind and helpful

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Nicolas Salenga

★ 5

Rory was super helpful

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Hannah De Guzman

★ 5

I had such a great experience thanks to Rory at the front desk who helped me with my membership! She was super nice, patient, and explained everything clearly. It really made the process so easy and welcoming. Amazing customer service! thank you so much!

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Marie Anne M

★ 5

rory yau was so helpful at the front today! Hope to see her more often!

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Amy Chang

★ 5

Rory was especially helpful at the front desk today!

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TJudy Fusco

★ 5

I enjoy this new creative combination of Marshall Art + cardio + renew power ++ . Hope it will continue to offer plus that it will expand to other 24 location

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Fareeha Batool

★ 5

Good gym

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Julian Canini

★ 1

Signed up for a free 3-Day trial to see the gym, not honored at this location. Not sure why they offer a trial.

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Ed Summerfield

★ 4

Too hot upstairs in the cardio area. Also, downstairs could be a little cooler too.

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Jasper K

★ 5

Alex at the front desk helped me get my membership figured out smoothly. Give him a promotion!

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Sean Ly

★ 5

I've been taking AJ's Strong Nation class and going into his Zumba. Such a great workout. AJ does his best to accommodate and explain for those who need modifications. It's a lot going on yet he still does it great with a smile and tries to throw in some comedy to make you have a good time. I've noticed a difference my arms are getting more toned and i have not need to go to the chiropractor since I started doing strong nation. He literally tells you he'll start from low to the base to the max and you choose what suits you best. If you want to go higher the max or lower than the low. It helps produce more mobility and endurance so i can take more classes without taking more than quick drink of water. If you're looking for a great group x class day Thursday is the place to be.😁

Good Job AJ!!!

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Chris So

★ 1

Came in for a 2-hour workout. Left to find my car rear-ended—no note, no witnesses. It was parked directly in front of the Sunnyvale 24 Hour Fitness entrance, right next to the handicap spot, clearly visible on two security cameras.

I reported it to staff immediately. They told me only a manager could access footage and that I’d get a call Monday.

Nobody called.

I followed up 5 days later—now the story changes: only a police officer can request footage, but only after a report is filed. I had already filed one. I got the officer involved, and guess what? 24 Hour refused to show him the footage, claiming the parking lot "isn’t owned by them."

My insurance company suspects a gym employee may have hit my car and they’re now trying to cover it up. That would explain the conflicting stories, the delays, and the sudden refusal to cooperate with law enforcement.

If you’re parking at this location—especially near the front—be careful. And don’t expect any help if something happens.

Disappointing, and unacceptable.

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Esther Ludwig

★ 5

David victorino at the desk was very helpful in setting up my membership. What a nice introduction to my temporary home in CA.

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Devon Schmitt

★ 5

Keira is an amazing working really helped me out the counter and got my membership working thanks !!!

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Isabella Arauz

★ 5

Luis López and Rori are amazing! They helped me find my AirPods case! Thank you!

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catherine wu

★ 5

I recently attended a Thursday 9 am STRONG Nation class at 24 Hour Fitness, and I was impressed by the intensity and structure of the workout. It’s a high-intensity interval training (HIIT) session synchronized to custom music, and it’s designed to push your limits. But you can always adjust to lower intensity by your own pace.

The instructor AJ was very energetic, knowledgeable, and motivating. He explained the format clearly and encouraged proper form throughout the workout. The group atmosphere was positive and empowering, with people of varying fitness levels supporting each other.

If you're looking for a fast-paced, music-driven workout that builds strength and stamina, STRONG Nation is an excellent option.

Thank you AJ for such a wonderful Strong nation class!

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Kaitlyn Powers

★ 5

Excellent , satisfy guarantee , love A.J for his strong Nation & Zumba class

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Jon Carlson

★ 5

Clean gym in area. Alex is great. Best employee in the gym.

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M.c Riggins

★ 5

amazing service!

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Kenneth Chan

★ 5

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Vannie Nguyen

★ 5

Super large and clean! Would recommend coming here. I always come right after work and it’s usually not too busy.

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Zijia Chen

★ 5

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Maya Chandurkar

★ 5

Rory was super helpful at the front desk today!

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Alireza M

★ 5

Nicole has been my coach at 24 Hour Fitness for the past three months, and I couldn’t be more pleased with the experience. She is knowledgeable, energetic, and highly effective at planning personalized workouts. I have a shoulder issue that limits my arm mobility, and Nicole consistently designs exercises that not only avoid aggravating the problem but also help reduce the pain.

In fact, before I even saw a physical therapist, Nicole was the one who first noticed a weakness in my scapular muscles—something my therapist later confirmed. Her attention to detail and deep understanding of body mechanics have made a significant difference in my progress.

I’m very happy I chose Nicole as my personal trainer and strongly recommend her to anyone looking for a thoughtful, capable, and committed coach.

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John Rutledge

★ 5

After trying multiple local gyms, I chose this location for several reasons— cleanliness, equipment quality and availability, and overall good vibes and gym culture.

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Victor Butoi

★ 5

Awesome gym setup, very good people!

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kabir tyagi

★ 5

Natalie, is the benchmark of customer service. She took care of me in a situation where I wasn’t expecting a solution. Not only did she go above and beyond to make sure I have a solution, she didn’t even let me pay. Natalie was just focused that I get to workout and have a good experience over anything else. She deserves a raise!

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Andrea Marquez

★ 5

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Abby O'Neill

★ 5

I just got a membership here. Great gym great people. Rory yau was particularly helpful in showing me the options and the different amenities. Highly recommend!

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Brendan Lin

★ 5

Nice!

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Grace Knox

★ 5

Stars – Exceptional Service and Outstanding Leadership!

I can’t say enough good things about Simon and the incredible team at 24 Hour Fitness! From the moment you walk in, you’re greeted with genuine warmth, professionalism, and a level of care that’s rare to find. Simon, the manager, sets the tone with his outstanding leadership. He’s approachable, attentive, and truly invested in making the gym a welcoming, motivating, and well-run environment for everyone.

Whether it’s keeping the facility spotless, ensuring equipment is maintained and available, or going out of his way to support members with their fitness goals, Simon consistently goes above and beyond. You can tell he truly cares—not just about the gym, but about the people who walk through its doors every day.

The team reflects his energy and commitment. Every staff member is courteous, helpful, and upbeat. They create a positive, energetic atmosphere that makes working out something to look forward to. It’s clear they work hard behind the scenes to keep everything running smoothly, and it shows.

Thanks to Simon and his team, this location feels less like a gym and more like a community. I’m incredibly grateful to be a member here and would highly recommend this 24 Hour Fitness location to anyone looking for a top-tier fitness experience.

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Leonard Ban

★ 5

Prob the best and cleanest 24 I've ever been. Everything is well organized and maintained

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Jonathan Prabhu

★ 5

Amanda did an amazing job training me. I’d highly recommend her!

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David Victorino

★ 5

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DKV Visuals

★ 5

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Sol Kick

★ 5

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Sarah Espinoza

★ 5

Five stars for Lidija and the Ujam fam. Thank you for offering it! But we need more Ujam classes. Please be more flexible with the instructor requirements so we can have more options. Love the Sunnyvale gym and want to keep coming but I only signed up for Ujam and will go elsewhere if necessary.

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Patient Mwamba

★ 5

Gym here is great great staff and great all around environment nice gym to be at it’s good y’all

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Deborah Aires

★ 5

I really enjoy the classes at this gym. The instructors are so energetic! Anita, Lidija, and Justin are brilliant. The staff are also nice and helpful =)

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Saquib Abrar

★ 5

Great culture and staff, it's a pleasure coming here everyday

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Leonela G

★ 5

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Stein SHI

★ 5

all good.

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GT _Wrx

★ 5

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Vinay Mishra

★ 5

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Juan Felipe Duque Roa

★ 5

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Rufino Ayala

★ 5

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vasudeo hadap

★ 5

Lydia is great teacher and always makes the class very interesting.

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Madan Pandey

★ 5

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Madan Pandey

★ 5

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jjottu

★ 5

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kuro kun

★ 5

The u-jam class was fun and exciting and all the employees were very nice and helpful

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GLORIA LIN

★ 5

Lidija is the best!

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Riddhi Thakkar

★ 5

Love the body Attack class- only come here for Body Attack and have membership only because of that... wish we can have more of body attack classes...

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Jessica Bailey

★ 5

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Alicia Thorsen

★ 3

Was really enjoying this gym until they got rid of most of the U-Jam classes. There is only ONE U-Jam class left now. Not really worth it anymore to have a membership for one class.

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Gladys Yan

★ 5

Great gym with good classes.

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L Thammavong

★ 5

Please bring back weekend classes at the Saratoga Sunnyvale facility! The class is immensely rejuvenating and needed!

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chen x

★ 5

Please more UJAM classes! 😍😘

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norvic santos

★ 5

Awesome class!

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Ananya Bhatia

★ 5

Needs new machines!

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Sheetal Rao

★ 5

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Elijah Smith

★ 5

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Jr Jr

★ 5

Had a pleasant experience and 10/10 customer service coming from Cinthya.

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Abhishek Mandal

★ 5

Cinthya

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Lydia

★ 5

I started PT and had to freeze my membership temporarily. Cinthya made it super quick and easy. No extra charges or trying to hook me back in. I’ll return soon!

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Mariela Alvarez ramos

★ 5

Cinthya

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Amani

★ 5

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Nikita Kandlikar

★ 5

great gym! cool employee, alex!

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Joshua

★ 5

Had a great workout! Friendly staff especially Alex who led me to have a great time.

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Kevin Smith

★ 5

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Maxim Barskiy

★ 5

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Shrihari Sivakumar

★ 5

Alex was amazing. He persuaded and helped me get my membership. Alex clearly explained the benefits of all the passes and I ended up getting a gold pass. He was great and deserves a promotion.

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Lucas Yi

★ 5

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Marco Marquez

★ 5

Awesome gym

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Urbert

★ 5

Alex was very helpful

Source: Google

Shrihari Sivakumar

★ 5

Best employee with great customer service. Helped me a lot. Needs a promotion.

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Owen

★ 5

Alex was very helpful with my membership

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alex

★ 5

Amazing gym

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Samarth Bhatt

★ 5

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Alfredo Sant

★ 5

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Yilin Sun

★ 5

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Jay Lopez

★ 5

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Jacques Macalua

★ 5

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Nolan O'Neill

★ 5

All the staff are very helpful

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Tammy Matsumoto

★ 5

Nicole has been great to work with. She is friendly, patient, encouraging and continues to challenge me to do my best.

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Yash ATHMA

★ 5

The staff was super helpful

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Jazzbelle Araujo

★ 5

Great environment & great staff

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Taylor Nelson

★ 5

Rory was very helpful today and was kind to me.

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Ramen

★ 5

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xavier lopez.

★ 5

Luis Lopez Rory and George where very helpful

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Alex Hall

★ 5

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Fabricio Quintero

★ 5

Alex saved me from drowning

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Michele Okamura

★ 5

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Keanu Berebi

★ 1

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Denilson Denilson

★ 5

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Fran Doan

★ 5

Amazing experience at this location! As someone who has been a member with 24 hour for years, this location provided excellent customer service and care. Special shoutouts to both David and Lucious for assisting me during my visit today. I would highly recommend choosing this location as your gym!

Source: Google

Artyom Yusupov

★ 5

fire gym facility

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Wendy D

★ 5

I’m updating my review from 1 star to 5 stars to recognize the recent positive steps by management—especially their effort to bring back one of the seven group exercise classes that were cut. It may seem small, but it’s a meaningful gesture that shows they’re listening to members, and I truly appreciate that.
I’m also excited about the 6-week trial of Strong Nation at 9 AM! It’s an incredibly empowering and high-energy class that has quickly gained a strong following. Even with the early time and summer travel season, it’s been drawing over 40 participants—a clear sign that it deserves a permanent spot on the schedule. While the 40-person requirement feels a bit unrealistic, the turnout so far shows how much members value this class.
Despite some ongoing issues that haven’t yet been resolved, I want to recognize the effort being made and the positive momentum. Let’s keep moving in the right direction—step by step!

I’m so grateful for the amazing instructors at our gym—they each bring something unique and special to the experience!

AJ is an incredible Zumba and Strong Nation instructor who truly puts his heart into everything he does. You can feel his passion in the music, the balanced choreography, and the uplifting energy he brings to every class. He makes everyone feel welcomed and supported, and it’s no wonder his classes are always full—he’s simply the best!

Anita is another standout instructor—so dedicated and professional. She explains every move clearly, making her workouts approachable for all fitness levels. Her energy, attention to form, and commitment to helping us improve are truly inspiring.

Lidija leads fantastic Body Pump classes with a calm confidence that’s both motivating and reassuring. She explains each movement with care, creating a safe, effective, and enjoyable workout every time. Her positivity and warm presence make her classes something to look forward to.

Thank you to all of you for your hard work, passion, and dedication. You’ve made fitness something I genuinely love and look forward to!

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I joined 24 Hour Fitness 18 years ago because I truly enjoy group exercise classes. Over the years, these classes have been the heart of the gym community, keeping members motivated and connected. Unfortunately, many group classes have recently been canceled without clear communication or explanation. This change has deeply disappointed many loyal members, and several have already left the gym because of it.
Out of love for this gym, I’ve taken action—I spoke with the Sunnyvale support GM and manager, and even submitted a petition with 82 member signatures urging the return of group classes. Despite my efforts, it’s been over a week with no response or solution offered. I also followed up in person again last week and was still met with silence.
The group class instructors are all professional, kind, and energetic, and they’re not the issue. The concern lies with the lack of responsiveness and transparency from management. It feels like the leadership team has become disengaged, and it’s frustrating to see a place with so much potential being mismanaged.
I’m still hopeful that management will step up and address the concerns of their long-time members. I would love nothing more than to update this to a five-star review. But until meaningful change happens, I have no choice but to leave a one-star rating to help bring attention to this serious issue. And I know many other members feel the same.Updated Review:

Source: Google

Joseph Lung

★ 5

Excellent tutorial training!!! I love it so much!
Thank you!!!😊

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Ciarra O'leary

★ 5

Rory was very helpful at the front desk earlier this week! Made my experience so amazing!

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Aika M

★ 5

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josh perez

★ 5

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Antonio Guzman

★ 5

Very good service

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Wade “creepysneeze” Watts

★ 5

The staff is doing a really good job despite the aging equipment and high demand, Jessie in specific was very helpful and nice!

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Jingjing

★ 5

Emily”s Zumba class is great!

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Tina

★ 5

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Roupert Yacub

★ 5

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Angelica Mendiola

★ 5

Jessie is super personable and knowledgeable! Definitely a trainer who actually cares about my goals, not just someone who copies and pastes. Highly recommend personal training sessions with her!

Source: Google

John Donoghue

★ 5

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Junnie Hemann

★ 5

Hello,
Been coming to the 24hr Fitness on Sunnyvale-Saratoga almost everyday for three years since I got my membership. This place is huge and accommodating. Staff is great and polite. Alex, one of the front desk personnel, assisted me in a hiccup I had in between renewals. I didn’t think I was gonna be able to get a workout in that day since my log in was unsuccessful. But he worked his magic and got me in at 4 in the morning.
My only critique is that I notice some machines break every two months and the toilet in the men’s room gets destroyed. The staff does their best to fix everything, but it’s just an inconvenience for me since I’m an early gym goer.

Source: Google

Ernest Ly

★ 5

Great gym. Alex is the best employee there

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roselli Car

★ 5

Alex is great keep the place clean and very helpful

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Flora Rainow

★ 5

Great amenities and very friendly staff. Keira at front desk always helpful and knows all the details. I enjoy every visit.

Source: Google

Marcus Valencia

★ 5

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Lupita Valdovinos

★ 5

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Sohil Doshi

★ 5

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BigBoi Hulk

★ 5

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Thimmaiah H

★ 5

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Sarosh awan

★ 5

Keira
Best service

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Kieran Jenkins

★ 5

This was as if the most sincere place ever so goods omg loved just keep doing u

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Xiomara Hernandez

★ 5

Source: Google