★ 1

They're closed and replaced by a different gym

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★ 5

this location is closing this month.

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★ 1

There's a reason why they're closing this location and it is the staff. Not nice or helpful at all and of course all the triple x acts you can see in the bathroom.

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★ 1

The employee behavior is like the sewage that the place smells like. It’s gone down a slow skid for a long time and deserves a timely death.

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★ 1

I got my membership from this branch 3 months ago and the staff who helped me MICHAEL was extremely rude and unprofessional! I was trying to ask some questions but he seemed very uninterested. And today i came in and asked for a mask because i left mine at home and he was extremely rude and said they don’t have anymore, i stepped out and get one from one of the stores next door. Then i went in and asked one of the associates in the second floor and asked him if they do provide mask for those who forgot to bring one and the guy said they should have plenty downstairs. So in short this guy MICHAEL just dont feel like helping or just me because I’m asian.

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★ 1

Worst 24 Ive ever been to. Parking isn't free either.

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★ 2

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★ 1

Mr. Ueber,

The manager (young man, black hair, looks Italian) at 24 Hour Fitness West Hollywood (8612 Santa Monica Blvd.) is HORRIBLY RUDE! Luckily that location will soon be taken by another gym, but under no circumstances should the current 24 Hour Fitness WEHO manager continue his company employment. He should be thrown out and forced to undergo behavioral modification training and probably electroshock brain therapy to become kind and friendly.

Plus, there was no soap in the shower!

Plus, a young, light-haired female front desk employee ordered me to pull up my Covid mask to my eye area. I replied that WE BREATHE THROUGH OUR NOSTRILS, but the female worker and manager refused that logic!

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★ 5

My gym for over 20 years. Perfect location.

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★ 4

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★ 5

Excellent

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★ 5

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★ 4

Big gym with heavy dumbbells, Not crowded during peak hours

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★ 5

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★ 3

This location isn't the worst location, but it isn't the best location either. Let's start with entering the facility. As soon as I entered the facility today, there was a young lady there with blonde hair that basically went out of her way not to be hospital.

She didn't speak, did not maintain any sort of eye contact, nor did she acknowledge that I was a member and touring her facility. Then, they no longer have towels, so thankfully I'm wrong my own along.

I love the actual equipment upstairs, as it is very dependable and up-to-date. The locker room is touching go, because the last time I was here it was completely dirty. This time, it was somewhat clean, but they still have a lot of work to do.

The spa area could be nice, but the maintenance guy that was there this morning clearly didn't put any energy into cleaning it correctly. I sat there and watched him as he basically tried to sweep most of the dirt onto the second Patio near the pool. Why he didn't just use a dustpan to collect all the trash that he swept up? Beats me!

Also, when you're leaving this gym, don't expect any of the front desk agents to say bye. They are totally checked out of the facility and checked into what coming out of their mouth. It's a great facility overall, but the administration and the people that are operating it I could use a sprucing.

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★ 5

Friendly and professional.
Great staff.

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★ 5

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★ 5

Very clean, has everything including an outdoor patio. Very affordable and consistent hours.

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★ 5

this is probably the best 24 fitness i've been to. place is very clean, equipment is new, and staff is very nice (some good looking too!). this gym has many members in their twenties so it's easy to make friends and find romance lol. many comments are complaining about starring but this is a gym in the middle of a gay neighborhood, what do you expect? Parking is great. love this location and would definitely recommend becoming a member.

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★ 4

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★ 2

Friendly staff.
Equipment dirty and way outdated.
Men’s lockers halfway destroyed
It appears the staff cleans as much as they can to make it a bit more usable
Parking validation available
And touchless check in with phone app.

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★ 4

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★ 1

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★ 5

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★ 4

Very nice place and they have plenty of locations as well as good clean equipment, the only reason I'm giving 4 stars instead of 5, is because plenty of guys staring at me and trying to talk while I'm trying to workout, I don't know if I'm the only person but I feel like maybe the gym should announce from time to time or have some signs saying please be respectful to each other or do not interrupt each other unless you know them or something like that. That would be awesome.

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★ 1

They are NOT 24 HOURS for starters, the showers, lockers, and jacuzzi are all closed now that they finally are open! Those are the only things that I use and they're closed but I'm still stuck with the rest of my prepaid membership in two year contract that I have NOT been able to access in over a year and a half!!!

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★ 3

Broken squeaky scratching machines...

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★ 1

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★ 5

Really great

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★ 1

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★ 1

Ooof this one is extra grody. Good luck.

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★ 5

Clean club nice equipment

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★ 5

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★ 5

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★ 1

There are several people working out with masks under their nose, some under their mouths and others with their mask under their chins. 24 hr fitness does NOT enforce mask rules as strictly as they should. There are some little paper signs about masks that nobody reads on a few of the mirrors in the gym and that is it. There should be larger signs warning those who don't abide that they will be asked to leave. 24 hr fitness should be taking this pandemic more seriously and enforcing rules more stringently!!

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★ 1

They just rejected my free pass, but they offered me many other options to pay. I got free pass over official website, not sure how much this is fair!

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★ 1

A total disaster

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★ 4

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★ 4

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★ 5

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★ 4

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★ 1

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★ 5

Really well kept, clean, & not too crowded during the pandemic.

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★ 5

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★ 1

Is this a mental institution or a gym? There are at least a dozen if not more regulars who should be institutionalized. If they aren’t lurking all over the place trying to talk to you, they are checking out their misshapen bodies in the mirror with a sense of disillusionment reserved for serial killers.

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★ 3

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★ 1

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★ 2

Equipment is NOT being sanitized regularly
People sitting idle on machine using phone not exercising.
NO MORE FREE TOWEL SERVICE
You have to PAY to park
I NEVER see any type of cleaning in bathrooms
Employees too busy socializing instead of walking around making sure YOU are using equipment correctly
Having to ask for fans to be turned on (employees are cold so they “forget”
Drinking fountains where the spout is has pink mold and water warm

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★ 1

At the end of 2019, parking just went up from free for 3 hours to $2.50 for three hours after the building owner changed out the parking system. It's not 24 Hour's fault but it's also a cost cutting measure that they don't cover it like the removal of towel service. If you go to the gym 5X a week, at that frequency, parking costs more per month than my membership.

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★ 1

Don’t use this gym , they don’t open on time, has happened consistently, been waiting for over 2 hours and no one has showed up to open. Manager at this location should be fired. Will forward this to corporate.

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★ 2

2nd time in 2 months waiting outside in the cold at 7 am waiting for doors to open. Somebody is sleeping in again.

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★ 1

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★ 2

For the 2nd time in a month, I’ve been here between their business hours posted on their front entrance and stated via their phone number and both times have been closed far later than their times and name suggest. Make the effort and go to another location or gym.
Currently, it’s 0628am on Sunday the 22nd and yet, there is at least 15 people in workout gear waiting to get in.

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★ 3

The location is great and the staff is friendly. It’s really annoying that they stopped giving towels out though. This was the main selling point. They said it was for environmental reasons but I find this hard to believe. They also raised prices and the parking costs more. Still a good gym but they’re cutting services and raising prices.

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★ 4

Alot of work out space and equipment. Can get somewhat busy during peak times around 6-8 pm or so. Big thing I think is they need more chest fly machines they have one ..not enough. Pool area is nice with jacuzzi, swimming pool, sauna, steam room and lawn sun chairs. I think locker room is well kept and place is nice.

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★ 1

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★ 1

Extremely rude staff, we came for the 3 days trial and they refused us for no valuable reason. This was a bit of a waste of time...

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★ 5

This is probably the only gym with all sorts of equipment in that area. It's also conveniently located across from all famous restaurants. Therefore people can come to the gym and eat afterward.

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★ 1

It’s a big gym and pretty nice, but they have someone working behind the counter named Manny. He did his very best to be as unhelpful as possible. He insisted on seeing my ID and was unable to find my guest pass. He continued to be combative until one of the other employees helped me. Ironically enough, he was employee of the month. He is a terrible face for this business.

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★ 1

No towels starting August 31, 2019. Classic cost saving initiative masked by a feel-good "green/sustainability" narrative. I'll be switching to a different gym.

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★ 1

No towel service on August 5th even though it is clearly says that it will be terminated on August 31st. !
I came here to swim! Horrible seservice seeing

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★ 1

This gym keeps getting worse. They close the pool without notice and now they're getting rid of towel service and talking like it never was a part of their selling points. disappointing

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★ 5

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★ 1

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★ 5

Great service ever

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★ 1

Get better customer service people who don’t get annoyed when a customer ask them a question. A simple questions shouldn’t be replied with rudeness and a sassy attitude.
Management please remind your associates that they are getting payed to treat people nicely ....

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★ 4

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★ 1

Continually out of towels. How difficult is it to order a constant supply of towels? Why are they still having trouble with this? Update: Now they are actively allowing clients to wear hate speech against LGBT+. No thanks.

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★ 5

Its the cleanest gem in AL. Huge, nice

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★ 1

A super sports that is this small, mismanaged, and disgusting?
I've seen Planet Fitness gyms better than this gym....

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★ 1

DIRTY GYM, BAD SERVICES, DON'T GO TO THIS GYM!

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★ 1

They put Fox News on the TVs so you’ll throw up every few mins during your workout

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★ 2

This is by far the worst 24 I have ever visited, and I have been too many all over the US. Weights are thrown all over, not organized, locker room is disgusting, and it needs major repairs. If you can, go to Equinox because this place is a total embarrassment.

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★ 1

They overcharged me one month while I was there on vacation (I paid upfront it’s not hard to NOT screw it up), and 3 months later have t paid it back despite me calling over 5 times. Idiots

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★ 1

not open 24 hours!?!

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★ 3

It’s an okay gym. -1 star because they actually close, then don’t open until 5 am. I have to drive to NoHo or to the one off of Vine IF it’s open. (I go to the gym early early). -1 star....good luck with the equipment. The Women’s locker room stays fairly clean tho! Which I appreciate. Awesome staff

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★ 1

I was a member of this gym for nearly 2 years. I stayed so long because it was convenient but since I relocated was very happy to move on. The front desk staff was always friendly and welcoming, but the gym overall is very poorly managed. The locker rooms, steam rooms, and saunas are disgusting. I never once saw the dumbbells organized, it's like playing hide and seek with your preferred weight. Most of the cardio machines are badly in need of a tune up. The humidity level on the second floor is so bad that the 'abs' room was closed off for weeks because of mold growth.

With the volume of people that are signed up for this gym, they could be doing so much better.

Management if you actually read this, a couple of small steps of pro-activity would go very far and make it look like you are doing a lot.

In summation, if you are in dire need of an inexpensive gym and live close, this will provide what you need, but if you have other options I'd recommend looking more closely at those. And by the way, if you are wondering, the gym isn't actually open 24 hours.

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★ 1

Dirty. One entire room closed for months. Equipment not maintained.

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★ 5

Nice

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★ 1

Putrid. This is a daily sight, no matter the time of day. I've never spotted any staff actually cleaning the restroom. Sometimes toilets will be out of commission for weeks, and 3 out of 6 of the sinks haven't been working for weeks either.

I wish there were more mid-range gym options in LA because this is bottom of the barrel, and I'm not overpaying for Equinox.

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★ 1

This must be the worst gym in Los Angeles. The area is fantastic and the people friendly but the structure and the gym dates back from the 80's! It's very ugly and I doubt there is a health regulation in the the toilets and showers.. Wow! I can not believe that in a such area and modern world we could have a so prehistoric dirty and stinky gym. Overcrowded to the limits and just dark! 24hfitness we are in 2018! UPGRADE! Consider to add $2 dollars for parking everyday which makes 60$ plus (if you workout more than 2 hours a day) on top of your membership fees.

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★ 5

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★ 5

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★ 4

Like that gym because it’s huge but sometimes no huele bien ☹️

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★ 1

This gym is badly managed and staffed with over Ego wannabes who have attitude . The manageress doesn’t listen to members who point out dirty changing rooms, weights all over the place , doesn’t manage the pool area for people STILL entering the pool or steam/ sauna in underwear / eating at the pool...
There was an incident the other week and she wouldn’t even listen to what happened just read notes from her customer service less staff and nothing more.
The showers in the men’s are repeatedly filed with dirty towels, hair, razors , empty bottles...
Needs a management change

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★ 3

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★ 1

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★ 1

Never seen a gym be so rigid about a guest pass. I just moved to California and haven’t gotten an ID here. However I do have a job and offered to provide proof of residency that way with my paycheck. They declined. I was then told that I could pay $25 for the pass and did so. However it is not a 3 day guest pass, only one day for $25 which is insane considering their monthly fee is only $45. It also wasn’t very clear to me that I was paying for JUST ONE DAY. They didn’t even have an area to do your ab workout and I couldn’t find an exercise ball either. Boo. Don’t do it.

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★ 2

Dirty staff seems not to like to clean and or they don't hire people to clean. It's really simple to clean and keep up on maintenance but doesn't seem like they care. Think they are banking on people who get memberships and don't show up, bad business model!

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★ 2

I wouldn’t go back to this gym unfortunately. I got a 3 day pass to try out classes. I booked an 11am yoga class and arrived there 5min before class to check in. As soon as I asked for help to get checked in, one of the lady staff asks me for proof of California residency (even though I just moved to LA). She wouldn’t let me get to the class unless I spoke to a membership manager and show proof of residency like a bill or apartment contract. Pretty awful way to greet a new customer who just justwants to try a new class and see if the gym is a good fit. Thankfully, another staff member helped me but provided odd quotes for membership which another member told me he pays less than what they would have charged me on a monthly basis hmm.

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★ 5

Great place! Nice area! Great area to cruise the machines as they have many of them.

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★ 1

Front Desk is Extremely rude and Racist! Do not come here PERIOD!

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★ 4

I love the outdoor pool.

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★ 5

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★ 5

I love the steam room, it gets very hot 😉 in there.

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★ 1

Employees are peeking in the shower on the guest. That is unacceptable. I don't know what they are trying to do. If they want to catch someone doing something or whatever reason. But this is horrible. Mind your own business. As much as I like this gym that part of it is terrible and changes my whole perception of that gym, I think I must call the head office and report that their employees are spying on the guests in the shower.

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★ 4

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★ 1

Avoid it if you can afford a better option

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★ 3

They revamped the leg room which I really like. Well done!

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★ 1

2 things u need to know - they don't care about customers .
And they don't care about cleanliness

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★ 1

As much as you could love going to the gym, I don't. They replastered the pool and jacuzzi. I love how they have towel service. They do run out on occasion but they're pretty good at restocking it. Reason for the one star is when signing up they don't tell you about the 12 month commitment even though there is an option to not have it, also there in a $50 annual fee. After all those charges you would think the machines would not look so abused. I haven't been able to go back at this location in almost 4 months and the closest 24hr to me is an "Active" ($26) monthly, I'm stuck paying $47 monthly until November. Calling customer service will not help. Not great service, besides what you can get in the lockers. I hear it everytime I would take a shower. Wear sandals people. Just a warning. @24hrfitness

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★ 4

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★ 5

Definitely one of the better 24hr gyms. Complimentary towels and a hot tub and pool

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★ 5

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★ 3

No me gusto no tiene un lugar especificó para llevantar peso feo lugar

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★ 5

Favorite gym, modern equipment, clean facility and great cohort of people.

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★ 5

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★ 2

Needs improvement seems like no one really cleans. Guess management is not observant or lazy.

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★ 5

Clean, features newer equipment, offers free towel service, and doesn't get very busy.

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★ 1

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★ 5

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★ 1

No paper in the bathroom.

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★ 5

Super location &, amenities only flaw Not open 24 hour

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★ 2

This is obviously the step child gym in Los Angeles area for 24hr Fitness. Older equipment means more stuff broken down than working. No Octane lateral cross trainer while they have plenty of other cardio machines... Just a fair amount not working. The workout areas are typically clean and tidy. Showers are better than the Hollywood area. Outdoor pool is nice. People are friendly. Now the bad. The bathrooms are disgusting. 4 days in a row they were lacking toilet paper in stalls... ALL OF THEM. Out of hand soap at sinks and in showers. I mentioned these to management and she seemed interested in fixing it but next day same thing. I feel I pay good money for my membership, but they could do better as a gym.

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★ 5

Built

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★ 1

This place is really durty everything is nasty..health department need to check this gym..

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★ 3

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★ 5

Huge facility with a lot of amenities, pool, sauna, steam room, whirlpool, free weights and cardio machines. It’s just not one 24 hours.

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★ 4

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★ 2

There's a cockroach infestation problem going on right now. They're in the lockers, the hallways and everywhere else. Fumigate this place ASAP. Plus a lot of the cardio eqpt is broken down, not working or well maintained.

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★ 4

A good place for work out.

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★ 1

If I could give this place 1 star I would.

They scammed me of money for months over charging me a price that was NEVER charged anyone else.
They then suspended my account because of a glitch IN THEIR system that refunded them my money back to them without my knowledge then they suspended my account which I didn't mind as I wanted a rest from the gym I was TOLD IN PERSON THE account was only frozen and would be frozen for 6 months and to unfreeze it all I would need to do was pay my monthly membership fee (the fee that was over charging me remember) I WAS THEN TOLD I WOULD HAVE TO PAY $160 to re initiate my membership I WAS NEVER TOLD I WOULD have to pay that amount only my one time membership fee of $54.99
All of this happened mind you because of a fault in their system that over charged me one month then re funded me that same amount which they then used as clause to suspend my account. I never asked for my account to be suspended EVER I never asked for my account to be OVERCHARGED OR REFUNDED.
This is the WORST don't go here ever

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★ 5

Been going here for 20 years.

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★ 4

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★ 3

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★ 5

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★ 3

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★ 5

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★ 5

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★ 5

A giant obstacle course. Always looking forward to working out here to start the day right. Club Manager is always welcoming to everyone!

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★ 5

Isn't open 24h, but still is good gym

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★ 5

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★ 5

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★ 5

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★ 5

Basketball courts could be better but the pool is fun

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★ 3

Ok for the price. Could be cleaner

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★ 5

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★ 5

Great location, clean and nice gym, very professional and friendly staff

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★ 5

Good gym, equipment is in good shape, friendly staff!

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★ 4

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★ 3

Good gym, but too often hand sanitizers and paper towel dispensers are empty

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★ 5

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★ 4

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★ 5

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★ 5

You know, i might take half a star off because things could be more perfect (the showers are sometimes broken too long, the steam room sometimes smells a little, the elliptical machines need to be leveled), but mostly I really love going to this gym.

After the MAJOR redesign several years ago, this became my primary gym, and I really like it. I almost never have to wait for equipment (being flexible with your workout helps), the classes are fun (especially Body Pump), the showers all have doors and mostly good water pressure, and the redesigned pool area is fantastic!! The steam room is always hot, the jacuzzi is huge and hot, and the pool itself is large, and doesn't feel like it has any chlorine in it at all, but feels clean too.

And all for a pretty good price, especially compared to the competition.

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★ 4

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★ 1

Even the planet fitness have more equipment than they do. Place is like puzzle. They don't have any free weights. No bench press no squat rack no nothing. Very hot not enough ac and it's completely waste of time and money. They charge first and last month too. So if you cancel your membership they still charge you one month more.

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★ 4

Great location

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★ 5

Very clean and has a friendly staff. Make sure you validate your parking ticket while you're there.

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★ 4

Probably the best 24 in Los Angeles. Clean facility. Good location. Towel service is a plus

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★ 5

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★ 4

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★ 2

This is one of the smaller 24 hour fitness locations. You will be dealing with a lot of snooty members in this high end area that complain - in cadres - about the most minor issues. Corporate has no say in the matter - as useless as jock itch - so forget about any resolution if you have an issue with any of the fragile, insecure and unhappy front desk squad. Additionally, it is NOT open 24 hours so it is the weakest link among the locales of gyms. Very cramped. Entitlement issues galore amongst the more senior members.

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★ 5

Thx for the enjoyment for one of the nicest and friendly gyms in the West Hollywood/Beverly Hills neighborhoods!

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★ 5

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★ 2

You get what you pay for: cheap is cheap. Nice clientele, pleasant staff (managers excepted) and once a machine breaks, it takes WEEKS before it is fixed or replaced.

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★ 5

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★ 4

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★ 5

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★ 1

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★ 5

I really like this gym. The staff is always helpful and in great spirits; they are welcoming with a smile when I get there at 6am. I like the open layout of the gym, and it has a great assortment of machines. Even when it's crowded, the gym feels spacious..seldom do I have to wait for any machine, bench, or rack. I am happy with my decision to go with this gym!

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★ 5

Sketch

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★ 4

It's close to my house and serve its purpose. The locker room (which I don't use often) could be cleaner. All equipments are working and in good condition.

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★ 5

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★ 2

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★ 3

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★ 3

Not clean, but ten times cleaner than bev hills 24hr fit on pico- whst a dump! And they dont care after logging complaints

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★ 3

Great facility , bad parking

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★ 1

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★ 5

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★ 5

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★ 4

I'm not a super sport member, just a 'regular' 24 hour sport member (apparently). Staff was nice enough to inform me as such, and they also let me in free for the club my first day there (I did appreciate that). I bought my gym membership at Costco and know that there are some limitations to it.

Place was bigger than expected, nice facilities and machines. They have a basketball court (half-court) which I didn't get to try. All in all, decent club as far as 24 hour fitness gyms go. I would recommend

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★ 4

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★ 1

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★ 3

I showed up at midnight hoping I can get back into my normal workout routine, only to discover they are not open 24 hours a day like their name implies. After swallowing that sadness, I had to soothe my disappointment with a slurpee and 40oz mickeys from the 7/11 down the street.

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★ 4

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★ 3

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★ 5

Es un lugar agradable y bien acondicionado para tu mejor rutina de ejercicio¡

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★ 5

Better than most 24hour fitneses...clean enough weights and equipment

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★ 4

Convenient to me. Well kept up

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★ 4

Great place to work out. I've been a member since the 90s. Machines are newer and maintained, and plenty of free weights are available. Locker rooms are cramped and poorly designed.

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★ 5

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★ 4

One of the busiest gyms in the city, with a very cute and varied clientele. This is branch has more limited hours of operation than some of the hour 24Fitness locations. Please pick up your towels on the way out! Thanks :-)

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★ 4

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★ 4

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★ 4

A lot of space. Pretty clean. Nice employees. Could use a parking lot. Other then that is great

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★ 4

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★ 5

Great staff, lots of equipment, quick towel service. This place is the best 24 hour fitness.

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★ 4

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★ 4

good.

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★ 5

Great place to workout and go swimming.

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★ 4

Not super up to date. But a good clean friendly place to workout

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★ 3

Great facility. Clean, nice atmosphere, nice clientele. My one criticism would be that they have trouble keeping equipment where it belongs. For example finding the appropriate handle for the cable pull-downs can be a challenge and sometimes impossible.

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★ 4

It's well appointed, friendly staff, long hrs. Downside is that the weights are never in order.

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★ 3

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★ 3

Crowded but convenient

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★ 5

Great, big facility, clean bathroom and towel service! A little sceney for gay men but hey, it's WeHo.

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★ 4

No showers at this location.

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★ 1

Discounted parking from $12 to $3 for 2 hrs, Worst men's locker room- no toilet paper, broken stalls, no shower privacy, dirt all over locker room, dirty hot tub full of bubbling black dirt... I never seen anything like it and it's a "Super Sport".. Joke...

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★ 5

This is the cleanest gym around. It is well-maintained. The staff is friendly and accomodating. The pool is clean and heated and on a great backyard deck. The steamroom is always steamed and only a little smelly. As it is in West Hollywood mostly only guys, gay guys, go there but they are very friendly, non-competitive or hung-up, and have a classy sense of earnest self-respect I don't find in the other gyms. I don't get it but I like it. Esp., since they don't try to convert me. It is I'm okay, you're okay, here.
The only real problem is the hours: the wet area closes at 10PM, the gym closes at 12 during week and 11 on wkends. It opens at 6AM.

Source: Google