★ 1

There are too many kids for each expensive class.
The kids didn't get a head in swimming, and to try to cancel you need a month in advance before paying.
I would recommend seriously to try to find a good coach before you commit to them.

When we contacted them 3rd time they responded very kindly and we ended our relationship very nicely

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★ 2

Based on our experience so far, I would identify our the process a scam.
In swimming class, half an hour, 5 minutes in the slide (actually not even using all of it), 5 minutes playing with the toys around (pumpkin when it is the season). The class is actually 20 minutes all these taken into account. Our coach is just rushing to go out.

Apart from these, the kids in out group are doing the same things over and over again for months now. Of course we followed up. Our child may be not learning well. They said they would look into the program. Next week, the supervisor who told us this was out. He didn't appear again.

They design these programs also so that you will be owed some kind of a fee or charged a penalty that you just cannot leave. When you can do that, as I said above, months are lost.

The point of learning with a professional where there are peers is that children will be exposed to skills and techniques of valuable skills while having the advantages of social learning. You will also learn from your peers, engage with them, have fun with them.
This does not work if the program and the instructor are trying to get the learner out as soon as possible while investing minimal effort.

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★ 1

Was inside the front of the swim facility and witnessed Nicolas (red head) rip line up circles away from kids scolding them on not to touch them. (The kids looked to be about 2 years old). He’s completely unprofessional, and shouldn’t be working at a kids facility the way he acts in front of customers. Do not recommend.

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★ 5

Ballet 🩰 dance awesome . The teachers are nice the environment is amazing and they did my daughter’s ballet fittings and we got her clothes today. I highly recommend this little treasure place for dance !

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★ 1

In American swim program, my son's coach rarely provides corrections or guidance. She often doesn't pay attention when children are swimming. As a result, the kids keep making the same mistakes and have difficulty improving or leveling up. It also appears she gives attention only to certain children while ignoring others, including my son.

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★ 2

I’m not sure how long the older lady at the front desk of the swimming pool has been working there. She seems new, as she forgot what I asked her and couldn’t answer my questions—instead, she kept repeating the same response.

Her attitude was also quite rude, especially for someone working at the front desk. When customers ask more questions, she appears impatient and unhelpful.

Later on, I spoke with another front desk staff member who was younger but seemed more experienced and much friendlier. However, the older lady immediately came over to listen to our conversation, which made me feel uncomfortable.

We’ve always had good experiences with AKIM in the past, but this encounter with the older front desk staff is the first time I’ve felt the need to take stars away from the facility.

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★ 5

My son had his first lesson with Jackson today and it was a great first experience. My boy loved his coach and has talked about it throughout the day. All staff we approached was friendly.

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★ 5

I brought my grandson back to his mother started lessons 4 years ago. I cannot praise the staff enough. Coaches provide outstanding lessons!
The environment is family friendly. I highly recommend this School to parents and grandparents.

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★ 1

My daughter took a total of 5 classes. Everytime I brought her I’ve asked a (5)different front desk person, about the pool, what the PH balance is, who cleans the pool, basic pool cleanliness. Almost all of them have flat out told me “I don’t know” and the last time I asked Eileen and she told us “I’m not maintenance” super rudely. She works at a swim center, my mistake for thinking she’d had information on the pool

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★ 5

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★ 5

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★ 1

Coaches aren’t friendly and it’s a very clique driven environment. We’ve never been spoken to about what our child does or doesn’t do well and coaches act like you’re wasting their time if you ask. Stephanie, the manager, is unapproachable. We’ve asked to have our child evaluated more than once and she never calls. We’ve seen so little growth from our child, it feels like a complete waste of time and money. There are other much more professional, accomplished, and encouraging gyms in town. Please do yourself and your child a favor and shop around!

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★ 1

The old lady who works at the front desk at little dance studio is so horrible and rude. She can’t help solve problems at all. Every single words that she said, really offended people. I wonder what’s the background of that lady, how does she get the job? I hope the company can fire her, and change to a useful person to work there.

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★ 5

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★ 5

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★ 5

Excelente academia de natación para niños de meses a adolescentes,buena locación y buenos profesores

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★ 5

My son has had a great experience! We all know 4 year old boys can be a little crazy at times but they are very patient. My son has been with AKIM a little over a year and is already learning his strokes. The best part is it’s year around so his skills are continually growing. Highly recommend the year around swimming!

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★ 5

NOTE: I initially posted a 1 star review but since then the owner has called me and worked patiently to make things right I have since revised my review to 5 star. Jessi is a very polite and accommodating swim director and I am grateful she reached out to make our experience better. Thank you!

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★ 4

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★ 5

Great place My son went there last summer and he said it was fun and child friendly. Thank you soo much for teaching my son how to swim.

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★ 5

So many class options and great staff. Ultra friendly and the kids have a blast. Have been to quite a few places trying to find a good fit and akm is the place to be. Step daughter is really enjoying learning how to swim and is looking forward to other classes such as gymnastics and ballet.

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★ 5

Perfect place to take the kids to learn to swim. My boys have been going since they were 6 months.

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★ 5

Nice place.

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★ 5

This place is so nice. The pool is on the other side of glass so it’s quiet but you can still see everything. They have snacks for sale and anything you could need for swim lessons.

If you go through CVRC, it may be free as well.

My only complaint is the parking. I’m not sure what they were thinking putting so many kids places so close together with so few parking spaces.

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★ 5

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★ 1

I'm never going back there and either I'm recommending this place to anyone. The coach who was supposed to teach my 3 years old son teach swimming left him alone to drown. I had the scare of my life when I saw my son drowning .

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★ 5

My son learned how to swim quickly thanks to his coach Emmanuel!!!

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★ 1

Thank you to the above people for sharing. I agree all of your comments. coaches like to waste time. Poor leadership. my child‘ve been there for so so long and having several classes but my child learned nothing from there. here just waste time waste energy and waste money.

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★ 5

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★ 1

This used to be a great place. They were always kind, knowledgeable, and accommodating. After COVID, however, it has gone way downhill. No more makeups if you need to miss class for illness or travel- even you call in advance and there’s room in another class. Why wouldn’t they allow this if the other classes have room?
The summer camp seems like they keep them in the pool most of the day, which isn’t at all what we signed up for. My child was sent home within the first few hours of a camp day (which cost almost $75 per day), when I spoke to her she said she felt fine and begged to stay, which hurt my mama heart, but I also understand that sick kids shouldn’t mingle with well kids. The camp leader stated that she couldn’t stay b/c she had thrown up, “but it was in her mouth?” and “felt hot to her.” She said that they don’t have thermometers to check, so she needed to be picked up b/c they couldn’t verify whether or not she had a fever. I tried to be understanding and went right away to pick her up. I asked if she could make up the day since she had just gotten there and they had plenty of room other days this summer, I was told that I could bring her another day but I’d have to pay full price for it. Now I’m getting frustrated. Then I get her home and her temp is 97.9 and she feels perfectly fine, no issues, playful and dancing around the house all day. I understand having a sick policy, but why wouldn’t they allow a makeup day for a kid who was taken out of camp first thing in the morning for an unverified illness? Poor customer service and definitely not putting the kids first. I get that it’s a business and needs to be lucrative, but they have taken the money issue too far. Seems like greed has really taken ahold of these owner’s hearts.

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★ 5

The staff are friendly, professional, and knowledgeable

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★ 4

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★ 5

You have a great place, my grand children liked it.

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★ 2

I chose this school because they offered make up classes. We are frequently sick especially since covid and other illnesses were going around. Unfortunately, they suddenly changed that policy shortly after I paid the annual fee. They did not offer any compensation in any way and did not care if parents were displeased. I honestly would not have chosen this school if they had not advertised that they offer make up classes.
My child attended for SEVERAL months. They barely learned anything and never learned how to float. They learn that much much later. The lessons would be 25-30 min long and 10-20 would be wasted in some way by the instructors. It was a very chaotic environment and stressful. Instructors would have large groups of kids. I would frequently witness kids drowning-struggling to stay afloat and gasping for air because the instructors were not watching them either chatting with staff, staring off into space or just looking at another child because there were too many for them. And they would teach my child the same thing over and over even when they knew it already and were taught the same thing for over a month. After they graduate a level (at the very least a month if the instructor remembers to test them) they get to ring a bell and take a picture on an award step. But not always, it was only if the instructor had the time and happened to remember. It was disappointing for kids and parents. Instructors change often or would be absent often which added to the confusion.
Interacting with staff was very stressful as everything was usually chaotic and mismanaged but I don't think any of them were ever mean.
I would suggest the excelerated lessons, I believe a week long. Children seemed to learn more in that than my child did in the many months and many many lessons we attended. Also, be careful in the parking lot. It is very awkward and there is not enough parking nearby.

Source: Google

★ 1

They don't care if you can make it or snowed in they take your money and expect you to pay an extra $14 each make up class on top of the $114 they charge not worth it my son is always stuck with younger kids and never levels up not the best school to take your kids

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★ 3

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★ 5

My kids love it. Good lessons, good people, good business 👏. Definitely a must for youth swimming lessons.

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★ 5

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★ 5

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★ 4

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★ 5

My son and I love this place. They have great programs for kids of all ages. I highly recommend this place

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★ 2

Others coaches here are great but ours stands there staring at her nails instead of helping anyone.

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★ 5

The best coaches are here. Kids love this place and they are really learning. Coach Daniel and coach Manuel are the best!
We are attending this place about 9 months.

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★ 5

My son has been going here for the past year and he loves it. In addition, everyone has been kind to us and made us feel appreciated.

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★ 5

I have Aqua Therapy here two days a week. It is a great facility with a kind staff. The place is clean and well maintained.

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★ 1

We've been swimming here for a year and half. It has a nice environment and some good coaches. But this school has grown too unorganized and cocky for us.

1. You have to know the coaches (we know Jesse and Daniel are both very good), some of them know very little about children or teaching;

2. The program lasts ridiculously long, it takes forever for them to move on to the next level. My 2 nieces learned how to swim in Sanger community pool in just 2 weeks during the summer for $40 only, when it took my son a whole year paying big bucks in this school;

3. Ninja classes no longer issue makeup tokens, if your child is sick or anything, too bad!!! If you have to send your child here, look for Mason, he's the best Ninja coach. My son went back for him beginning of September and had to miss a class, we can't get a token because the school sent out an email in July about policy change. Don't you think parents should be informed when signing up for the class??? They don't care!!!

4. If you have any issues and ask for administration, you'll be told they are ALL in a meeting out of the state. You can wait for them to call or email you, which never happens!!!

5. When you take a break and reenroll your kid, be careful! you may be double charged for another yearly fee of $30, I had to waste my time and call many times about it. Also, they won't reimburse you because it's school "POLICY"!!!

6. When you have tech issues on their app for 2 weeks, multiple phone calls have been made about the problem, of course nothing gets resolved, it's automatically YOUR problem, because it works for everybody else just FINE!!! Says the receptionist;

This school has grown too big to care about our children's needs. They are all about money 💰, and we are going somewhere else. I suggest you do the same.

Source: Google

★ 2

Depending on your coach that you get they will spend an equal amount of time with each child. There are some coaches that don't spend equal time with each child, so that child doesn't get improvement. Also, if you miss a class due to medical or anything else they don't offer make up classes so you loose out on that money for that week. It sucks when you have more than 1 child in the program. Keep looking for a different swim class. This is our last month here.

Source: Google

★ 1

My daughter nearly drowned, twice, at America’s Kids Swim School over the course of 8 lessons.

The first incident happened on the first day of class when the kids were given kick boards during “free play.” My daughter has never used a kick board before and was given no instruction on how to hold it or use it to keep herself buoyant. I watched her struggle with the kick board for probably 30 seconds. The board went under the water, back up going under the water and back up gasping for air. The instructor was totally unaware and finally saw her as I was about to run over there to prevent my child from drowning.

My daughter was obviously shaken up from this experience, but after consoling her and talking it through, I stupidly decided to finish out the two week course of lessons.

We missed lesson #7 and returned for lesson #8 to a new instructor. This instructor had never met my daughter or seen her capability in the water. She informed the kids at the beginning of class that they would not be using kick boards and they would be swimming across the pool and back “without help.”

My daughter is a beginner swimmer. She has never “swam” more than a few feet by herself without help and lessons 1-6 were spent practicing with a kick board with the help of an instructor. After hearing what was asked of her, she became anxious and accidentally began swimming prior to it being her turn. The instructor did not see her, she began sinking and gasping for air, inhaling water, when the teacher finally sees her and grabs her. Instead of attending to my child who is coughing up water and crying hysterically, she tells my seven year old that she went it wasn’t her turn. No compassion, no offering comfort or ensuring that she’s okay, she lectured her.

I went in to the pool to get my daughter and the instructor deliberately refused to acknowledge me or my daughter as I get her out and console her. My daughter proceeded to cough and cry, struggling to breathe normally for 30 minutes after that incident. She has been talking about how she thought she was going to die at swimming lessons and now is deeply afraid of the water for the first time in her life. We’ve been to Bullfrog and Seahorse Swim School in the past and have never experienced anything remotely like this.

The swim director, Jessie, has been made aware of what happened by her staff and has had a week to return my calls prior me writing this review. She has not done so.

Avoid America’s Kids Swim School if you value your children’s physical and emotional safety.

Source: Google

★ 5

Great place to swim training

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★ 5

Awesome place, both my kids have loved the classes. Didn't know this at first but each time they promote this get a medal and ring a huge bell.. cool little moment for the swimmers!

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★ 5

My grandson had lessons with Jessie today! She is a great teacher! Had him work on several things..going under water..back floating..making it fun for him and one other student! Thanks for a great expierence!!

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★ 5

Check in is so easy. Everyone always is friendly

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★ 5

We love it here and the other AKIM activities as well.

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★ 5

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★ 5

A happy place where children grow. ❤️

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★ 5

Really cute and clean pools. My daughter loves coach Tyler. He's amazing and most of his classes have wait list. Highly recommend this place. Friendly staff

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★ 5

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★ 1

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★ 5

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★ 5

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★ 5

Absolutely wonderful staff. I've taken all three of my kids here to learn how to swim.

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★ 5

They do an amazing job at training children to swim. They also have classes available for toddlers in which parents can join.

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★ 5

We recently discovered this amazing gym for kids! So far, they've tried gymnasts, Tumbling, swimming and dance and all of the instructors have been incredible! I highly recommend AKM for their beautiful space, positive atmosphere and competent staff.

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★ 5

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★ 4

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★ 5

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★ 4

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★ 5

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★ 4

Nice place,organized,friendly coach’s and staff
My daughters loves it .. we just started 3 weeks .I will update in couple months maybe

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★ 4

We do the Ninja zone and it doesn’t have a place to rate on the map but it is fun and my kids love it. #New yellow belts

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★ 1

This place used to be good back when they were swim America. Now on the other hand they seem to be unorganized and lack instructors for the amount of kids they have. I have three here but I’m switching because every time they go in to practice they either cry or get super scared.

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★ 5

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★ 5

Wonderful staff!! They are truly great with kiddos. I have my child in 2 different classes and my kid LOVES the coaches! The kids camps are lots of fun and perfect for working parents!!

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★ 1

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★ 5

Really glad to see my daughter enjoy swimming with teacher. Looking forward to all the fun activities to come😀

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★ 5

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★ 5

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★ 1

Their summer camp descriptions are very misleading. Their descriptions make it seem so fun and entertaining, none of the activities listed in the description happened when my daughter attended. She went for Splash Bash, and was told that the water activities were only on Fridays (she went on a Monday)

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★ 5

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★ 5

Cool place anyone that wants there kid to learn to swim will like the place

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★ 5

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★ 5

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★ 5

Been going here for a month, friendly staff and fun classes.

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★ 3

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★ 5

Was great for my daughter. Staff worked well with her. Facilities are nice

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★ 4

Dedicated staff. Some room for improvement as they cater to a large customer base. I take both my kids there for 4 different classes. overall satisfactory experience.

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★ 5

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★ 5

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★ 5

My kids are learning so much.

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★ 5

Great experiences every visit! Amazing staff! Clean and efficient safe aquatic environment...

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★ 5

My three year old son has been coming here for about 3 months and is doing very well thanks to the good instructors.

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★ 5

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★ 1

Cheating for money.

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★ 5

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★ 1

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

Our kids took lessons here. Great indoor pool facility!

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★ 5

Great facility, staff is very kid friendly as well!!

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★ 5

Fun

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

Later

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★ 5

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★ 4

I really like their program as you can pick up where you left off when you take a break.

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★ 4

Just to start there not to continue training with your kids

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★ 3

Clean environment, great indoor swimming for the kids. The facility is well looked after, different swimming equipment for every level. Teachers are good and patient. Slush machines available and treats available but for a price. Play areas for all children. Clean toilets and changing rooms. Items on sale for swimming lessons are over priced, so u will have to pay more for them than you would in the shops. Toys are also on sale. Kids are happy here, but I think it’s a bit over priced. Ensure u don’t miss a payment otherwise you will pay a penalty charge for late payment. Peanut free facility and heated changing rooms.

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★ 5

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★ 5

Since my daughter has started taking class here.. She has blossomed in confidence and independent. The staff is amazing with her. And they are very flexible on class times!! There is something for all the kids

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★ 5

This was a great place to learn. The PTA program of Clovis was really grateful.

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★ 3

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★ 4

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★ 5

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★ 3

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★ 5

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★ 4

Teachers and facilities are great just never any parking !

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★ 4

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★ 5

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★ 4

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★ 5

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★ 5

Great for parties. Staff is friendly

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★ 1

I enrolled my kids to the fast start outdoor swimming lessons for 14 days. Today is their last day and I was expecting a lesson today but they had a ( fun day) instead. The kids are racing all levels together which is not a good idea. Also if you are planning on not giving our kids a lesson today why did we pay for it at the first place.
I don't recommend at all

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★ 5

Best place I've ever taken my kids for lessons and dance class

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★ 4

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★ 1

My almost 4 year old son just completed his 2 week swim school and guess what, he can’t swim! The curriculum is so slow it’s ridiculous. My nephew who is the same age completed the coarse with him and his current swimming skills are just as weak .
Do you want your kid to really learn to swim? Or would you like to drive them back and fourth for maybe months and pay the big bucks again and again to learn a skill that children have learned in the past during the course of about 4 days?? They didn’t teach the boys how to come up for air and they encouraged them NOT to use their arms while swimming?? I spoke to another mother who had been taking her child to the same school for the past 3 years (year around) and she is still not confident in her child’s swim skill. Her child does not know how to swim and come up for air. Her child is 5 years old.
I complained to the coordinator , Sarah , and she was certain that it was the only correct way to teach a child how to swim, she explained that after I pay more and re-enroll him they will eventually teach him how to roll over on his back to breath and they will not dare teach him something so dangerous as paddling his hands to come up for air in the middle of swim. I’m happy they teach floating on the back as this is a important life saving skill. However, it should not take place of the basic skill of coming up for air before making it to the edge.
There are many excellent teachers who get children to swim in a fraction of the time. Let’s not forget swimming is a safety matter. There are far too many swimming accidents in the U.S. When I mentioned this to Sarah the corrdinator, she snickered at me and said, “you really expect your child to have enough skill to save his own life in the case of an accident after 2 weeks of swim lessons???” Not with their curriculum clearly. Later a friend told me she took her daughter to the same school with a similar experience after the 2 week course. So she enrolled her daughter in Jan Thomas swim school who had her swimming in less then a week. Good thing too, because the girls on the swim teem now and does nothing but win all the time (Olympian status). I will be bringing my son else where as well.
Apart from my personal experience with the 2 week course, the facility is very nice and the staff is quite pleasant.

Source: Google

★ 4

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★ 5

My kids learned so much here. The swim teachers are wonderful!

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★ 1

Keep your eyes on your children at all times. Had to bang on glass and get teachers attention several times when my child was struggling to keep head above water. Teacher turned to talk to other kids and got distracted a little too long for my comfort. Teacher jumped in and everything was fine but I often wonder what would have happened if I had been over at the store or something.

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★ 5

Very professional and friendly staff. The facility was very clean and organized. Went there to purchase a timeslot for an upcoming birthday party and was impressed. Will definitely consider sending my infant son here when he is older.

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★ 3

A nice little lobby area before you swim with water absorbant floor , last minute swim trunks ,restrooms, and other swiming based items but, inside said swim area it feels like the tropics but not a good one its almost muggy and stuffy with the warm area and somewhat warm pool makes you feel uncomfortable of cource I came for the Birthday party of my cousin, so not really great with everyone in at once, staff was ok they were nice but really unprepared for we assumed the plates for our food would be out and also the napkins but we had to ask the staff and when they were told they took a very long amount of time but in the end it was an alright experience.

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★ 5

My son had a great time guys first day. He learned the basics and got to try the water slides.

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★ 5

Mermaid class is so fun

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★ 1

This is still Swim America, the company that had the little baby drown because no one watched him and he wandered into the big pool. How do you guys think it's ok to still operate and get business under a different name. Disgusting

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★ 5

The lessons are great.

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★ 5

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★ 4

I would recommend every parent to admit their child at this swimming school. The only reason I do not give this place a 5-star is because, the education depends on the teacher you get. Some teachers are better, some are not.

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★ 5

Very friendly staff.

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★ 5

Friendly staff and great facility! Love 5his place!

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★ 5

They are always very kind, Keri (front test) and coach Colby are my favorite! Very professional and very nice

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★ 4

Awesome staff!! Really top notch service. My son loves coming to learn how to swim. Highly recommended it.

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★ 3

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★ 5

Expensive but good

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★ 5

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★ 5

Great instructors and the times for lessons work great for working parents!

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★ 5

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★ 4

Good clean place.

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★ 5

The staff and coaches are very nice and helpful. My daughter loved her first lesson. We look forward to coming back.

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★ 3

Nephew is doing the summer quick start swim sessions. Quality of classes all depends on the teacher and how many kids in the group.

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★ 4

Very friendly employees

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★ 5

The staff was absolutely wonderful with both of my kids. They took the time to answer all of my questions, pit together comprehensive lessons in place for the kids and me feel welcome as though I had be going there for years.

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★ 5

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★ 5

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★ 4

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★ 4

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★ 4

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★ 1

They were offering swim lessons at a few local high schools for the summer and I signed my niece up for the high school closest to where we live. The night before her first lesson, I received a text message saying lessons were cancelled. I called them and they were no longer offering swim lessons for the high school I selected. They gave me alternatives, but the alternative location and time session was not going to work, therefore I requested a refund. Adam the receptionist told me they will honor the refund (it was going to take 3-4 days) since it was their fault for canceling and that was on Monday. I have been receiving calls since Monday, twice a day to see if I want to re-schedule from various employees. I just called them back to stop harassing us about attending a different session. He apologized and said they would prefer to not give the refund, but he understands then said it was going to take 3-4 days for the refund. Really?! If you had done it on Monday I would have received the refund already. Please respect your customers wish if it is your fault for cancelling.

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★ 1

My daughters both went here when they were young. I will say besides recently killing a child they were below standards for professionalism and supervision.

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★ 1

If I could give a zero review, I will.

I brought my son to morning class. I checked tumble website before there and it was said the class that time still open. But when I arrived there, the teacher told me there is no opening for this class.

But later a lady said OK to enroll and brought my son into gym. When my son was asked on the bar, he was a little scared and did not want to continue. The teacher forced him to do, and finally made my son scream. Then the teacher pressed and hold my son's mouth! I was so shocked that teacher did this! She did not listen to what student's want and no any patience to kids! She is so terrible! I was really so regret to bring my son there to have a such terrible experience.

This teacher definitely is not qualified teacher! I will never bring my son there.

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★ 5

I was reluctant to try this place after reading the previous review. My daughter had her first swim instruction last night and I was pleasantly suprised. The entire session was a positive experience. The online registration was easy. We were greeted warmly by the front desk and were given a detailed orientation of what to expect. The restrooms and dressing rooms were clean, spacious and family friendly. The parent sitting area/lobby was laid-out nicely and stocked with some healthy snacks. The group rotations were well organized. The two instructors I met last night exhibited the perfect balance of flexibility, fun and effective instruction. The overall atmosphere is very welcoming. Most importantly, my daughter had a great time while learning something new. Based on a first impression, I would definitely recommend this facility to family and friends.

Source: Google