★ 5

Source: Google

★ 1

The only thing worse than the facility being over 80°F due to years of recurring A/C failures (this is not a one-time issue) is the smell when there’s no air circulation... a clear sign of mildew and likely mold.

This facility is outdated, and it shows. The equipment is old and often malfunctioning. The locker room drains... including the sauna drain... emit strong sewer odors. These are health and hygiene concerns.

Bay Club continues to show patterns that suggest profit is prioritized over member experience. If that weren’t the case, what happened to the publicized 2025 renovation project? Dues are increasing again in January, yet there’s nothing to show for it.

When members say the locker rooms are dirty or unsanitary, it’s not a reflection of the hardworking staff. The truth is, the facilities themselves are crumbling. No amount of cleaning can fix old, broken infrastructure.

And of course...We’ve seen the response pattern before...a VP will likely ask for “offline” communication to avoid public accountability.

Source: Google

★ 1

Lack of accountability surrounding cleanliness in locker rooms. Raking in cash but not re investing into updating facilities

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★ 5

Ivan is amazing he is always upbeat and does an incredible job . He is most hard working person at the club and they should do their best to hold on to such a valued employee. Makes bay club much more enjoyable seeing him there !

Source: Google

★ 5

Ivan has been very friendly and helpful. He’s been helping me with my limited Portuguese! Stan

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★ 4

I’ve been coming here daily for close to 5 years. The staff are always super helpful, especially Ivan who consistently goes above and beyond to assist with anything for our members, not just for me but with everyone he comes into contact with.

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★ 5

i would like express my thanks and appreciation for Ivan’s assistance.
he is kind and courteous at all times and very helpful. He is an asset to the bay Club and its members.

Source: Google

★ 5

Ivan in Marin is a thoughtful and caring individual. He does a fantastic job for the men’s locker room. Thanks for all you do.

Source: Google

★ 5

Review for Ivan – Bay Club Marin (Men’s Locker Room, Afternoon Shift)

Ivan does a great job in the men’s locker room during the afternoon shift at Bay Club Marin. He keeps the area clean, organized, and always carries himself professionally. His hard work and attention to detail really make a Difference .
Ahmad fillabi

Source: Google

★ 3

I've been hitting the gym club for a few months now, and I've gotta say, it's been a wild ride. The members are a mixed bag, but I've met some cool folks who share my fitness goals and self thoughts.

The vibe is pretty chill, and everyone seems to be there for their own reasons, whether it's to get swole or just get moving. I've had some great conversations with people about workout routines and goals, and it's nice to feel like I'm part of a community.

That being said, the club itself could use some TLC. The equipment is decent, but some of the machines are getting a bit worn out. I've noticed some of the free weights are rusty, and the cardio machines could use a good cleaning, steam shower it’s one of the favorite’s but not as clean as needs to be..

The staff it’s been nothing but helpful, but they seem a bit overwhelmed. I've had to ask for help a few times, and it's taken them a while to get to me.

Overall, I'd say the gym club has potential, but it needs quite a bit of maintenance to meet the standards of theirs prices, If they can get the equipment, maintaince, and staff sorted out, I'd definitely recommend it to anyone looking for a chill gym vibe.

Rating: 3.5/5 stars. do I want to stick around? Yeah, probably. But hopefully, they'll get their lack of improvement to the right standards done soon and properly.

sincerely thanks to the ones the care about it like Ivan and a couple other folks for sure!

Source: Google

★ 5

Ivan is The King!!! He Always Gives me and Everyone Else at the Club Fantastic Service!!!
Just a Great Guy!!! Thanks!!!

Source: Google

★ 5

Ivan he is best he takes care of all of our needs who makes coming to the Bay Club a real pleasure...

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★ 5

We love this club and the rad staff like Ivan from Brasil 🇧🇷 ! I always look forward to the inspiration! 🤩

Source: Google

★ 3

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★ 4

Not too bad but could use some improvement. Huge floor packed with cardio + weights, so I almost never wait, and the group-fit calendar is loaded—yoga, HIIT, Pilates, you name it. Staff friendly, towels plentiful. Only gripe: locker rooms feel straight-up 1995. Tip: weekday mid-afternoons are blissfully empty.

Source: Google

★ 1

Membership prices keep rising, yet the facilities continue to deteriorate. Showers are filthy, walls show signs of dry rot, lockers are broken, and the locker rooms smell of mildew. Mold is a constant issue, and member feedback is routinely ignored—met only with generic responses and no follow-through. What happened to the $10 million reinvestment and renovation announcement last year? Despite repeated dues increases, there’s been no meaningful improvement. Bay Club seems more focused on acquiring new properties than maintaining its existing locations, leaving loyal members with outdated, neglected, and unsanitary facilities.

Source: Google

★ 1

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★ 2

I hope this feedback helps improve the experience at Bay Club – Corte Madera:
• Towels are often dingy and don’t appear clean. The men’s locker room frequently runs out of towels altogether.
• The bathrooms and showers are not consistently maintained and are often dirty.
• Several locker locks are either malfunctioning or in need of new batteries.
• Much of the gym equipment is outdated and not functioning properly. I regularly use the stationary bikes, and the heart rate monitors rarely work as expected.

Thank you for your attention to these matters—I’m hopeful to see improvements soon.

Source: Google

★ 5

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★ 4

The welcoming staff makes this gym feel comfortable and clean. I'd like to thank the staff who man the front desk after 5 p.m—during thee (sp) cheerfully cleaned Holidays, Maisi due to the crew calling out sick. She even apologized, and her attitude is consistently upbeat. There is a bin clearly labeled 'trash' where she pulled a few towels out where guests mistakenly put them.

Source: Google

★ 3

Membership cost has increased 3x in the past year. They don’t care about members who aren’t affluent and are forcing us to support all the other clubs they purchased even if we don’t use them.

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★ 5

Manager great. People working there long time great but constant getting young temps who really don’t know system or seem to care. Classes good variety. Smaller club. Friendly. Billing system messed up. Shared memberships. Unplanned Increase dues Upgraded equipment. Don’t give new members orientation on equipment. Trainers good.

Source: Google

★ 5

Overall, this is a GREAT gym.
Great machines and weights.
Many many yoga and pilates classes and more.
The staff are extremely nice and down to earth, easy to talk to.
It's mostly clean (hard to keep up with hundreds or thousands of people working out weekly).
The negative comments on this place are just angry and/or perfectionists.

Source: Google

★ 1

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★ 2

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★ 2

I have been going to Bay Club SF for the last 5 years which has been awesome. Moved back to Marin and the difference is palpable. Corte Madera Bay Club needs more of a sense of community. I wish they had more cool events like the other locations. They also need more Barre, Zumba and intense/hot yoga classes. If their yoga was as challenging as corepower people would religiously go. It's an absolute shame considering how many people would love it. There should be 3 ignite classes before 8:30 am and more than three barre classes a week. Also, all of the other Bay Clubs are ok with you cominng into class late if your previous class overlapped and you are already familiar with the format. NOT HERE. I would rather drive to SF and take classes there and risk getting my car broken into.

Source: Google

★ 1

The Bay Club raised membership dues at a laughable rate during my time as a member so I recently left. The leadership of this organization is totally focused on extracting as much money as possible from its members. It is really unpleasant contributing to a company that takes this approach. I'm sure a Bay Club employee will write a reply here asking me to reach out to them via email in a half-hearted attempt to "talk things out." There isn't any justification for increasing rates like they have other than greed. The capital improvements they are making don't come close to justifying it. Definitely find another gym!

Source: Google

★ 1

I never leave reviews but people deserve to know what they are signing up for. I have been coming to the Marin bay club for years and honestly they have gone way down. It does not feel clean, the equipment is always faulty, broken, or dirty, and management is very unresponsive. This wouldn’t be an issue but considering how much the membership is and the fact that they continue to raise their prices (almost double since we joined) it just doesn’t make sense. There are forums online with other customers saying the same thing. It should be a breach of contract with how much they keep raising their rates. This doesn’t cover everything but if you live in the city I would definitely recommend a different gym. I only stay because we are limited with options in Marin. I really hope they stop raising their prices or at least improve their facility so it matches with what we pay.

Source: Google

★ 1

Very overdue for an upgrade. Mold in locker rooms for sure.

Also, over priced & not that great of service for being “premium”.

Source: Google

★ 1

Had to say goodbye to Bay Club after 7 years, and honestly, enough was enough. The customer service? Pretty much a nightmare. Imagine walking in and getting greeted by nothing but attitude at the reception - yeah, not the welcome you'd hope for. And let's talk about the place itself; it's just not up to snuff. We're talking about a gym where clean seems to be a foreign concept, and there's always a shortage of towels in the women's locker room,

Then there's the equipment situation - treadmills that are more often out of order than working, and don't even get me started on the basics they're missing, like straps that I asked for years. All this wouldn't sting as much if the membership fees weren't sky-high. But they are, and it just doesn't add up to good value or service. So, I'm out. Can't say I'd recommend it to anyone else, either.

Source: Google

★ 5

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★ 5

I've been a member on / off for 8 years (taking time off for COVID) It feels like you sold your soul after COVID with the shared membership. Not only it's more crowded but the members are less considerate, leaving drinks, towels, weights everywhere. Not as pleasant experience. Plus the increase of teen membership. They confuse working out with socializing. You could have a teen hours like after school to 5 or 6
The overall cleanliness have gone downhill as well. Piles of dust under equipment, stacks of dirty towels overflowing the bins. ( granted I see the newer members use 5- 6 towels)
The staff have always been great ( even though there's a large turnover at the front counter - hard to get to know them personally)

Source: Google

★ 5

Awesome

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★ 1

Some good equipment, but items that are broken stay broken for weeks or months. Not very clean but with a large membership they keep it reasonable. Where they fall down completely is in customer service, billing and any human contact. If you need an ACTUAL PERSON to respond to you, good luck. Emails go unanswered, phone calls are ignored. If you get someone, it's a kid at the front desk that answers the line like he was just awakened from a party the night before. Seriously unprofessional and frustrating, so basically if everything is done at the app, you're ok, but if you should have any need of someone to answer a billing question, membership question or anything else, you're on your own.

UPDATE: Note the response to this review telling me to contact the person directly, which of course, I did, which of course they summarily ignored. That’s the MO - act personal, but do nothing for the customer. It’s like having a mega company like AT&T for a health club - if you fit into their product category you can get by, but if there’s any need for customer service you’re on your own. Oh, and they raised their rates.

Source: Google

★ 5

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★ 2

They are super responsive when U are looking to join but never pick up the phone once U are a member. They also don’t communicate well and when they do communicate, it’s in generalities. PE at its finest. They take in the dough at our expense.

Todd, I’d love a call. Members of our team have tried the CM office number and no one picks up. It’s a real issue. I hear this from multiple members. It’s a problem and one the club needs to address. I had an issue with a trainer 6 mos ago and the same thing happened and the problem still hasn’t been addressed. In general, love the club but your customer service for paying members has much to be desired. I’m in sales and account management so I get it, unfortunately the BC doesn’t.

Source: Google

★ 1

This club is filthy, falling apart, run by and crowded with teenagers who treat it as a social hangout spot. The classes and equipment are okay, but doesn't seem clean or maintained. Trash bins and bathrooms are not maintained. Surprisingly for Marin, not worth the expensive fee.

Source: Google

★ 5

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★ 3

Great if you’re a middle schooler or high schooler ready to socialize. Not great if you’re an adult trying to exercise.

Source: Google

★ 1

Welcome to the worst bay club in the Bay Area. The club is filthy, falling apart, and crowded with teenagers who treat it as a social hangout spot.

Over the past weeks, I've seen teens vaping and eating Chick-fil-A on the fitness floor, throwing shaving cream and shoving each other in the locker room, and wrestling in the stretching area. The club is so busy with teens staring at phones it's impossible to use equipment. When the Bay Club says it's a lifestyle experience they apparently meant life in a frathouse.

The weight room water fountain has been non-operational for months, lockers are literally hanging off hinges, and day-old coffee cups and dirty towels are left around. The timer in the sauna is ripped off the wall, as is the thermometer. And they raised prices twice this year.

I didn't want to leave a review: I emailed the club manager several times about concerns with zero response. I can only understand that to mean that members are unimportant to the Bay Club.

Source: Google

★ 5

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★ 5

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★ 2

I've been a member here for over ten years but I am currently planning my exit. A good rule of thumb at this club is that things only get worse, not better. Tennis courts get removed, premium equipment like the Power Plate and the Open Stride ellipticals quietly get removed and never return, staffing gets thinner and thinner. The club doesn't respond to feedback -- there hasn't been a jumprope in this club big enough for anyone over 5'10" in two years. They pack so many people into classes that you can barely breathe. Club is owned by a private equity investor who is underwater so I guess that explains it. But it has been sad to see its demise over the last several years.

Source: Google

★ 4

Generally a great gym. Solid amenities and the staff is very friendly. Lots of class options, areas to stretch, basketball, squash, lap pool and more. I take off 1 star for: lots of the locks on the lockers just don’t work, towels are not absorbent, and the teenagers can be a little annoying.

Was a member here back in high school so I have been on both sides of this equation. I understand marin is full of kids who are pretty privileged and I don’t mind them being there, but I don’t appreciate them congregating on the weight floor to basically just gossip and take weights that I could be using that just sit on the ground as they chat away about none sense.

Source: Google

★ 5

Great facility. Great trainers and Cycling classes

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★ 1

The staff there horrible! If there’s negative star I would put. Treat people the way you want to treated. I wouldn’t pay the money to be treated that way. Such garbage!!

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★ 5

I’ve always come as a guest and enjoy the free coffee in the morning. lap swimming, steam room and many extra amenities in the mens locker room like great showers, swimsuit spinner and lotions and potions. Yoga classes are terrific too.
August 2023: still great. Good coffee in am.

Source: Google

★ 1

I miss the way the Bay Club Marin use to be.

In the last few months, they have substantially increased out monthly fees and have left us with:

1. The elevator has not worked in weeks (which has placed a significant strain on clients how have mobility issues and cannot navigate the stairs)

2. Half of the lockers do not work and need to have their batteries replaced

3. The AC has not worked in weeks, and there are floor fans running

4. The state of the cardio machines are absolutely filthy

5. The towels have stains all over them; stains of all colors

The only positive thing I could say is the amazing customer services from the FRONT desk staff (only).

Source: Google

★ 5

I have been a member for over 12years, it's gone through some changes, but has come back really strong after Covid. Welcoming environment, good equipment and classes and well managed. Best club in Marin!

Source: Google

★ 1

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★ 2

There’s gross, stained, wall to wall carpet in the stretching, cardio, and locker room areas. Should be something hygienic like vinyl.

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★ 5

Yonit is a great trainer, the main attraction at BC, (and funny). She taught at TJ's in Corte Madera; $35/class ($420/mo) no extras or towels, just weights & a drinking fountain. BC is $265/month, pool, tennis, spa, etc. Club Evexia is $299/mo, beautiful, brand-new, A+ facilities, equipment, staff, group fitness with water view. Owners are local and super cool; they care about the business.

Source: Google

★ 1

This place is filthy. Do they even have cleaners? One star for great personal training staff. Can’t believe people pay the exorbitant dues. Every Anytime Fitness I’ve been to is in better condition.

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★ 5

Great club and awesome staff!!

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★ 5

Whilst it's getting busier, it bring energy. Wish they would accelerate the upgrade to TechnoGym equipment

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★ 4

I've recently joined and am enjoying exploring the classes and variety of equipment. It seems to be a well run club that is spacious, well equipped and provides many options for a workout.

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★ 5

The most luxurious club in Marin.

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★ 5

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★ 1

Was told it was not possible to buy a membership just for this gym and their cheapest offering was $255/month + initiation for all Bay area bay clubs.

Until they do a cheaper gym specific membership hard pass

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★ 5

The friendly and accommodating staff here are the best and always make sure my every need is met.

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★ 1

Nice gym but wish they were open late

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★ 5

Great gym, conveniently located. A little pricey, but lots of equipment, lots of classes and the staff is always super friendly!

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★ 1

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★ 3

The classes are amazing just wish they went back to regular hours and stayed open a little later during the week and weekends

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★ 1

Broken lockers, broken steam and sauna rooms, rude staff, no hot tub, classes constantly cancelled, and forever increasing rates.
Save your money and go somewhere else.

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★ 5

Friendly staff, clean, and not crowded

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★ 3

Really like the Bay Club Marin. Its a welcoming environment, the snack bar is nice, plenty of machines and nice layout. Taking off two stars because the hours have decreased drastically and they closed the spa. Boo!

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★ 5

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★ 4

Good club. Well maintained (and well adapted through the Covid restrictions) // Better than Ross Valley location in many points.// Clean and Safe. Helpful staff. Let’s see how this place improves in the next months…

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★ 1

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★ 3

Closing down again

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★ 4

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★ 1

I have been swimming in the indoor pool for a few years. Now the admin decides to set the pool colder which is probably better for competitive swimmers, but not for general recreation and enjoyment. A couple degrees make a big difference! I am now jumping into a cold pool in the morning, and get to warm up after a few laps. Miss the day when it was good!
What bothers me the most is the admin insists the pool has been this temperature for the past two years! Not true!

Source: Google

★ 5

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★ 1

Dirty equipment, overcrowded, non-responsive apathetic staff and management.

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★ 3

Crowded and closes too early.

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★ 2

Gone downhill. Could not care less about members. Keep raising dues and cutting services. Poorly trained staff. Not well maintained locker rooms. Unceremoniously closed the spa with little concern for members or staff. Never responds to complaints. The only reason this place stays in business is lack of competition. There are a handful of classes and instructors worth it. That’s my reason for two vs one star and for not canceling.

Source: Google

★ 1

I called to make an appointment at the spa and waited 2 days for a return call but still heard nothing. Then today I walked into The Bay Club Marin and one of the guys working there said they shut the spa down on Friday without telling anyone. People lost their jobs and The Bay Club didn’t even bother to change the voice mail or call people back to let them know the Spa shut down. This is so unprofessional. This is what a fly by company would do which is just shut their doors overnight. This club has gone down hill! No customer service, flakey trainers and unresponsive to their members. Yet they continue to increase their dues every year. For what... I will be cancelling my membership and going elsewhere. They don’t deserve the business!

Source: Google

★ 1

How would you like if you sign up for a monthly contract for say $325 which includes Bay Club Marin, Ross Valley and golf at Stonetree on Monday - Thursday’s after 11:00 am and Friday - Sunday after 12:00pm. Then one day you call to make a tee time and you’re informed you can’t make a tee time seven days a week until 2:00pm. Did they charge me less for this drastic change? No, my membership dues have actually increased. Bay Club management is full of crooks.

Source: Google

★ 1

after the maintenance guy rudy left last month this club has went downhill and canceled my membership

Source: Google

★ 1

This is a club that is being neglected by it's operators all the way around. It's often filthy, the equipment, sauna and steam are often out of operation, classes are constantly being cut, and I hear their workers are not being paid a livable wage. A horrible place! Do not join this club!

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★ 1

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★ 5

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★ 1

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★ 5

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★ 3

It’s a nice gym, conveniently located, but too expensive, especially considering that pilates classes are not included in the membership of $225 per month. Pilates is an extra $20 per class. Social happy hours in the summer seemed nice in the beginning, but not so much, really. I didn’t join to eat chips and drink lackluster wine mid-week. I can buy better drinks etc for much less. I think the team sport facilities are nice, but I can’t play basketball!

Source: Google

★ 1

The Bay Club Marin pros: a very accommodating staff, clean facilities, and it's not too packed. Cons: if you want to cancel, they lock you in to a full month after cancellation. For example, if you want to cancel in April, you'll still have to pay for May and then your subscription will be up in June. Other cons are the squash quarts only being 2, and typically filled up between 8-10 a.m.

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★ 4

Great place to work out and nice basketball hoops!

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★ 5

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★ 5

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★ 5

Good place

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★ 5

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★ 5

What a beautiful place.

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★ 5

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★ 5

This place is really nice. We love the classes and the smoothie bar. I would agree that th only thing missing is a hot tub.

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★ 5

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★ 5

My one suggestion to the Bay Club is this: The Club should install a hot tub in either the swimming facility or the locker room. I would use it all the time. The Club just needs to have enough space to install it. The Bay Club is one of the best fitness gyms in Marin.

Source: Google

★ 1

I liked going to this gym despite the high price. I moved 4 years ago and THEY STILL KEEP EMAILING ME. I reply every time with no response. I ask to be unsubscribed, nothing. It's very frustrating. My memory of them is ruined.

Source: Google

★ 5

Huge workout room, great basketball court and swimming pool. Classes are great; my wife loves the pilates, and the spinning classes are always popular. Locker rooms are vast with steam room, sauna and a sitting area with a big couch and flat screen TV. newly renovated lounge serves Peets coffee, great food, smoothies and has iPads you can borrow.

Source: Google