★ 5

Source: Google

★ 1

Title: Unresponsive Manager and Unauthorized Charges at Beyond Hot Yoga, Laguna Niguel

My experience with Beyond Hot Yoga in Laguna Niguel, California, was extremely frustrating. Despite informing them of my move and requesting cancellation, they not only failed to respond but also charged my credit card for an additional month without authorization. Multiple messages to the manager, Kaitlyn Ellender, went unanswered. Their disregard for customer service and unauthorized charges make me strongly advise against choosing this studio. Look for alternatives that prioritize customer satisfaction and ethical business practices.

Source: Google

★ 5

I started here as a yoga beginner about 3 months ago and I love BHY. The instructors are all excellent, each with their own distinct style and methods, offering you unique benefits in your practice, the front desk staff are very friendly and the price is very reasonable indeed - no need to mess around with coupons. The learning curve was fast and the physiological benefits are instantaneous. Mon-Wed evening classes are ideal for unwinding after after a long day. Would be good if they had Thu/Fri too. I highly recommend this place.

Source: Google

★ 5

Source: Google

★ 5

Such an awesome place amazing Hot Yoga and full womans Gym

Source: Google

★ 5

Excellent instructors!

Source: Google

★ 5

Source: Google

★ 2

Not to friendly a front desk. As I came in to sign up with my group on the reseptionist was cold no smile.

Source: Google

★ 2

VERY VERY VERY poor customer service! As soon as I showed my Groupon, I was NOT greeted with a smile. The receptionist was not courteous at all. I was on time to my yoga class, but she instantly said I won't be able to make it to the class because I was supposed to come 30 minutes before the class started. Umm, hello? The paperwork that she asked me to fill out literally just took one minute (name, address, dob), but she kept on insisting that I have to come another day.

I called Groupon the next day, got a refund, and said buh-bye to this place. I am never giving them any business!

Source: Google

★ 2

I have been practicing yoga for 2 years. I can tell you all the positive that I have earned in the discipline Yoga so far was wasted by these people!

If you want to be bar coded or stamped like they used to do it in Auschwitz concentration camp, welcome to Beyond Hot Yoga! They insist on stamping you before each class! The purpose is so ridiculous! To separate fitness people from yoga people! They said some fitness girls (fitness section is only for ladies, yoga section is unisex) sneaking in yoga class without paying for it.... By the way I am a man! It is obvious that I am not your fitness customer! Hellooooo!!!!! If you are not capable of counting your customers by finger then use another system! Do not bother your customers! Nobody likes being stamped! You cannot touch another person's body without his or her consent! I did not sign a contract saying that you could stamp me before each class!!!!

I don't know ladies's lock room, but man section is ridiculous, so small, lockers are picked up from left and right, most probably purchased through Craigslist in used condition.

Yoga Studio is extremely small and always full. It has an odd shape, and floor is not even, there are some patches so you cannot use the room fully.

There is only one thing good about this business; instructors. But they teach yoga in other studios too, so you may follow them through other studios.

Source: Google

★ 4

Source: Google