★ 5

George is an amazing and experienced instructor. He was able to push our son to new limits and is instrumental to his growth and progress. We hope we can continue to work with him! Thank you for all you do, George!

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★ 5

Nice pool and great instructors all of them are great

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★ 4

The program is great and my daughter has learned a lot from this school. The only thing I have to say is the rotation of teachers is frequent and some instructors are inexperienced. Some instructors are very good and know which areas for each student to work on and be able to adjust the program. Overall I would recommend this school for kids to learn the water survival skills.

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★ 5

Awesome class! The instructors (Aliyah, Lysette, Kat, Eddie, Ethan) are great with kids.

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★ 5

Amazing instructor named Lysette. She helped my son from crying to be more playful and was able to do what she wanted my son to do. British school is awesome for teaching this class. Definitely recommend. Thank you

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★ 5

My kid has gained much confidence and advanced in skills since attending British School School at the Aloft. Instructors and deck officers are always friendly and encouraging. My kid conquered the fear of water and began swimming independently for short distances. They stay on top of progress report, so all milestones are snapshot at a glance.

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★ 5

Our son has a very patient instructor, Ethan, at this location. We feel the whole team is responsive to our needs and are happy to recommend them for all swimming lesson needs.

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★ 5

Great for beginners and operations are perfect

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★ 5

We’ve been going here for last 4 months and our 5 year old loves it.

Special shout out to Teacher Nikki, Rianna who have been awesome!

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★ 5

Aloft Millbrae is the best swimming location for kids that has disabilities. All of the instructors like Ethan and Kai are knowledgeable and skilled in teaching my kids. They are patient and understanding. Staff Rowan is polite too. Admins like Lani and Carolyn are so friendly and courteous when I talked on the phone and email. Definitely I will enroll my kids next year, I hope you can find a location for dolphin classes in San Francisco hotels. Cheers

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★ 5

Facility is clean, secure and parking is convenient. Staff are all friendly and approachable. The on-deck staff updates the teacher and the parent at the beginning of each session to clarify skills that need to be worked on. Small class ratio allows teacher to spend enough time with each student. Teachers are skilled to make connections with toddlers. Can't remember all the staff's name, but greatly appreciate Rianna, Jamie, Eddie, Maddie, Aliyah, etc for consistently helping my child to progress. Management team is understanding and work tirelessly with parents regarding scheduling to enable continuity. Thank you British Swim School for fostering a great learning environment!

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★ 5

I have both my boys in swim class and it has been awesome. I enjoy the structure of the class. All the instructors and staff on deck are great and patient. Thank you rianna! She has been working with my younger one since he started. Shes supportive on deck and in the pool

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★ 5

The teachers are very patient and proficient

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★ 5

Kai is wonderful with Connor. Has developed his stroke independence. We are so happy!!!!

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★ 5

Ethan is a good instructor :)

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★ 5

Nicky and Madi are great supporting my son!

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★ 5

My kid has been taking lessons with Nicky for several months. She is experienced, patient, and really great with my kid, who is getting more and more confident with every lesson. I would highly recommend British Swim School - Aloft for swimming lessons!

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★ 5

Teacher Aliyah and Nicky were extremely patient with our daughters. On deck was Madi who was friendly and attentive to observing our daughters skills. Love this team of instructors.

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★ 5

Amazing program, friendly and experienced staff, our kid loves working with Rianna, Jamie, Kai, Nicky, Alexa and all the other teachers! Thank you all!

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★ 5

Nicky is amazing. Both my kids feel much more confident in the water after several lessons with her. Rianna is always super helpful and the kids love her

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★ 5

My son has been attending his swim lessons at this location since August and he absolutely loves it. The staff is kind and attentive. I really appreciate the gentle approach they have when teaching my son. Thank you Jamie, Josh, Ethan and Jessie, keep up the excellent work.

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★ 5

Rianna is friendly and provided us with answers to all of our questions about the class and schedule.
Teacher Nikki has always been our daughters favorite. Helpful with nervous 4 year olds. Several of the staff at the ocean ave and aloft locations have been very helpful

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★ 5

We love Eddy. He got my kid whose scared of the water into the pool with no problem! We are new students and very happy to be part of his class. Thanks Eddy!

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★ 5

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★ 2

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★ 5

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★ 5

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★ 5

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★ 5

I have not personally used this company for swimming but I did have a room at aloft and I was VERY upset that my grandkids could not enjoy the pool as planned for my short visit because of their swim class I expressed my frustration and they were 100 percent so professional! They immediately made arrangements for us to use a neighboring pool and all was perfect! I am disappointed that the hotel doesn’t not inform guests but the swim team…ALL of them were so great! And from what I could see while watching they were so great with the kids . 100 percent recommend!

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★ 5

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★ 5

Wonderful instructors for my son who is resistant to swim class! Great pool and accommodations too.

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★ 5

Generally our kid loves all teachers, but Miss Jamie is their favorite teacher because she is always very positive and encourage the children with silly or nice words and small games to warm them up.

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★ 5

We ran into that manager Anthony who’s everywhere and made us feel better about the San Mateo gym. My son love his usual teachers Sofia, Thuan, and George. We’ve also tried the Burlingame location and my son had an easy time trusting Kyrene, Izaiah, Kai and Luna. Thanks British Swim School!

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★ 5

My nephew has been attending British Swim School for about 7 months now, and this pool specifically has been great.

Shout out teachers Rianna and Jamie, they have been great.

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★ 5

My 8 yo granddaughter currently attends British Swim School at Aloft Hotel location. She really enjoys attending her classes and has gained a lot of confidence in the water. Teachers are super supportive, very patient, and makes it fun to learn swimming. All the teachers have been a joy to work with but big thank you to teachers that stand out, Teachers Jamie and George!!!

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★ 5

Jamie, Rianna, Allessandra have been helping our kids so much and we really appreciate their hard works!!

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★ 5

Great classes, teacher Yasmin was super fun and considering. Changing the order of routine helped my daughter to acclimate to water. Jamie is the best cheerleader for all classes.

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★ 5

We’ve been so happy with Jamie at the British Swimming School in (Aloft hotel) Millbrae! My son has been taking lessons for just over a month, and today’s experience was the best so far. Jamie was welcoming and incredibly taking the time to check in with us, each child, writing notes about their progress and what to focus on.

My son has mastered most of the skills, but there was one area he needed extra attention on. Jamie made sure the instructor focused on that skill and offered additional support from the side of the pool to help him improve. Her dedication and involvement truly stand out.

Jamie’s exceptional customer service and attention to detail make her a standout. The school needs more people like Jamie. We’re so grateful for her support and for making the experience so positive for my son. Thank you, Jamie!

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★ 5

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★ 5

This is the first location where I enrolled my daughters and we absolutely loved it. It was very hard for my eldest because of the fear she has with water to the point where I almost took her out. Im glad we kept her in because George has helped her progress! He was so good with calming her down and helping her to stay motivated by always cheering her on! Thank you George for helping her to get to where she is now and making her feel comfortable. Also, Jamie and Kyrene have helped tremendously with all my request just to make sure that we can get my daughter with the right instructor. Thank you also for all the encouragement you guys give! You guys are all amazing!!!!

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★ 5

Aloft locations is very clean and organized. My children always enjoy their classes with their instructor Jessi. Also a huge thank you to deck ambassador Kyrene for answering all my questions. She was also helpful and very active during today's survival week.

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★ 5

very good service and the instructors are very thorough with how the explain the lessons. i’ve noticed some instructors do things differently. but instructor jessie has been teaching my two sons. they’re both in different levels but he manages to explain to them what they need to hear and he demonstrates very well. My son who’s in Turtle2 has shown a lot of progress with his butterfly kicks. The Shift ambassador Kyrene was very helpful the first day we joined, she’s always attentive with the students and overall helps the classes run smoothly.

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★ 5

Both my daughters (4-6YO) are learning swimming at Aloft Hotel, Millbrae. The instructors are very experienced and patient. My daughters really like the instructors and they enjoy a lot with getting to the swimming classes every weekend. I can see a big improvement with both of my daughters. They become more courageous and independent with joining the Starfish classes. I would like to say thank you to instructors George, Rianna, and Alasandra.

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★ 4

Great way to learn water safety and swim fundamentals. Jamie, Crystal, George and Jesse are awesome. I do think the larger groups aren’t as effective bc kids don’t get enough time in water. But two person lessons are good and of course 1:1 is the best but really pricey.

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★ 5

Teacher are attentive and patient!

Was in a rush to enter review due to a meltdown in the car. Editing for Additional details.

I'm terrible with names unfortunately but so far all the instructors have been great and they don't bounce around too much like another swim school we went to.

Our son progressed quickly thanks to the back to school blitz (coming 3 times a week for about 6 weeks) and we've been seeing great improvement in his water confidence.

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★ 5

My 4 year old son is both curious and fearless when it comes to water. This can be tricky when you don’t quite understand water safety or know how to swim yet…We are so grateful for Teacher Jessie and the British Swim School team on Mondays. Their calm, upbeat attitude makes such a difference, especially with the little ones. Teacher Jessie never seems to get flustered, no matter what move my son decides to surprise him with, and he keeps every lesson fun and engaging. It's easy to see why he is my son’s favorite! Thank you for creating such a positive, confidence-boosting environment in the pool.

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★ 5

Teachers are always friendly and patient. I'm a believer in this method!

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★ 5

We have been coming to (Aloft Millbrae)British swim school for 2 years now. My son is almost 5 years old and has progressed very well. It is a process and takes time to reach different levels, but the trainers do a great job making sure the kid is confident and is technically good to move up.
We did the summer program in Millbrae meadows for 4 weeks and it was a lot of fun.
It was intense for a 4 and half year old but he powered through and learnt a lot.
Josh was his trainer and he made it fun for all the kids and trained very well.
All trainers Rianna, Yasmin, Jesse and some of those whose names I may have missed have been great helping Silas in his sessions and have been good and friendly. Rotation of teachers also help the child become more social and confident
Recently trainer George fixed my son’s technique by telling us that his chin needs to be touching his neck while doing his freestyle and that’s when we can also see his legs kicking the water. This is and was a very helpful tip. We are hoping our kid can continue learning and achieving more with his swim lessons at British swim school.

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★ 5

Staff is friendly and super supportive with the kids ! The staff at the Aloft location super patient with my daughter.

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★ 4

We enrolled our 18-month-old son at British Swim School after a disappointing experience elsewhere, and the improvement has been remarkable. After just two sessions, he’s already showing progress. The instructors are fantastic, especially Kai, who gave our son a lot of attention. Our son has even started closing his mouth when submerging, which is a big step forward.

However, one area that needs improvement is the water temperature. During class, our baby was shivering and remained cold for a while afterward. The manager on deck mentioned they couldn’t find the pool maintenance person that morning, so they couldn’t adjust the temperature. With babies in the pool, maintaining a warm water temperature is crucial to prevent them from getting sick. I hope this issue is addressed promptly.

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★ 5

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★ 5

We are very grateful for this BSS location. The pool area and pool are spacious, and there are plenty of sitting options for the parents. The teachers and staff are patient, cheerful, and effective. Our daughter went from being very afraid of the water to enjoying and learning different strokes in a bit over a year. Thank you, Teacher Rianna, George, Kayla, Michaela, and all others at Millbrae Aloft BSS!

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★ 5

We love the classes at this location. The facility and pool are great. Instructors at this location are the best especially George and Jesse. Our son feels so comfortable in the water with them. Highly recommend the Aloft staff.

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★ 5

Love how the pool is so warm. I hope they bring Jamie back into the pool. She’s a fantastic instructor.

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★ 5

Great location with a nice pool and shower. George is a wonderful instructor and gets kids comfortable in the water quickly. The on deck folks like Jamie and Rianna are very helpful.

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★ 5

The team has been super patient with my slow to warm swimmer. Special thanks to Jesse and Jamie for their attentiveness to our needs.

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★ 5

[moving this review to my personal profile]
Teacher George is the best!

He’s always so kind and understanding with our son and his expertise has helped him become a capable little swimmer. Survival of the littlest! 🙏🏽

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★ 5

My family really loves ALOFT pool in Milbrae for British Swim School. My son has been attending classes for a couple months and has seen significant progress already, especially with Teachers George and Jesse. Jamie is wonderful helping us with questions and cheering on our son in the water. We enjoy our time here and it is year round which we are grateful for.

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★ 5

The swim lessons are great - the staff (Marjorie) is friendly and the teachers are awesome (George, Josh and Zoey). Thank you!

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★ 5

Teacher george is the best!
He’s always so kind and understanding with our son and his expertise has helped him become a capable little swimmer. Survival of the littlest! 🙏🏽

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★ 5

Aloft millbrae is such a fantastic location for british swim school with fantastic instructors. George was our daughter’s instructor when she started at British swim school at 5 months old and he is phenomenal with kids and same goes for Jesse and Jamie as well. They create such a positve environment for toddlers to learn swimming. Highly recommend british swim school at Aloft millbrae and especially George, Jesse and Jamie.

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★ 4

Alessandra has been an awesome teacher. Both my kids have learned so much and love swim class!

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★ 5

Had a great experience with George and Amanda!

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★ 5

Alasandra is a fantastic swim instructor! My daughter excelled under her instruction and LOVED seeing her every week. This location is also perfect: not too crowded, easy parking, lots of seating for parents, and the pool is very warm. Bittersweet moment for our family: our daughter graduated (hooray!) but they don’t offer Turtle 2 so now we can’t come back to this location.

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★ 5

Great location and amazing instructors! I wish they would teach me to swim!

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★ 5

The staff at the aLOFT and Burlingame locations have been amazing. Teacher Jamie was amazing with our LO. We miss her now that she's deck staff. Swim instructors George and Alessandra have been great too. Rosemary was the first deck staff that helped us onboard when we first started and she is amazing. The only thing I would want is a longer group lesson and more parking at aLOFT, but other than that we've really enjoyed learning to swim here.

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★ 5

We love British Swim especially the instructors at the Aloft Millbrae location, Jamie and Krystal. Their classes are very engaging and warm. Our son looks forward to swim class every week!

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★ 5

My son has had a great experience so far. Signed up with the back to school blitz, he was able to climb to turtle 1 from starfish, and decided to keep him going bc he was excelling so much. George, Josh, Alessandra, Rhianna, the rest of the staff are all great!

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★ 5

This school actually has many locations. My favorite one is Aloft Millbrae. Because there are plenty of parking slots, which is very important to me. Other than that, the instructors are very patient and nice, like Rihanna and Sandra. They monitor my kid’s swimming progress and update us accordingly. What’s more important is that we can submit absences and request makeups anytime.

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★ 5

Our six year old is making great progress thanks to the patient and caring teachers and staff at British Swim School at Aloft Hotel in Millbrae. Our consistent teacher is Alessandra and she’s been incredibly hands on!

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★ 5

Our boy had a great time learning to be comfortable in the water with teacher Alessandra!

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★ 5

Easy parking and great staff.

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★ 5

Really great access to the pool very clean. Staff are very efficient, skillful and friendly. It’s not crowded at all and cleaner compared to other locations. Easy parking access, it very convenient and close to the pool. We are very happy we switched from other pools. This was focused on my child’s pace and he’s learned more in a few weeks with British Swim School instructors.

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★ 5

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★ 5

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★ 5

George, my sons teacher, is phenomenal! He was able to gently ease my water-phobic son into everything from being comfortable in the water, to placing his face in the water, to actually jumping in and floating on his back.

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★ 5

My son has special needs and couldn't even enter pool safely. It's a great luck and privilege to have highly skilled and kind teachers who help him to overcome fear and limitations. Very satisfied.

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★ 5

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★ 5

We used to go to another swimming school, but we weren’t seeing any advancement but since we switched we started seeing the change and how fast she moves to next level !! Really way to use and schedule classes on the app❤️

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★ 5

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★ 5

Best location! Warm pool with lots of seating for parents and we love that the entrance is direct and not through a hotel or gym.

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★ 5

Great teachers and class! They are really accommodating and cater to your child needs. The class sizes are small no more than 4 per class so plenty of attention.

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★ 4

Small and efficient location, nice play for slowly getting kids acclimatized to the pool. It’s on the pricier side though, would have liked a longer duration for that $$

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★ 5

Such a great location and staff. Smaller pool but facilities are so clean!

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★ 5

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★ 5

Great experience here with the attentive and caring staff. It is helpful to have a consistent group of teachers. We have seen improvements and are happy here.

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★ 5

I wrote a review on Yelp, but my husband puts reviews on Google, so I am just following suit:

I signed up my kids for semi-private swimming lessons, which I believe is $750/month. Their teacher is George, who is so great with my kids, especially my son, who has autism. Their instructor is gentle, very patient, but he still challenges my kids. The price is a bit steep, but I still love the British Swim School because my kids are becoming better, safer swimmers. I would highly recommend this swimming school, especially if you have kids with special needs.

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★ 5

Very clean nice location.

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★ 5

Great coaches! Convenient locations and hours!

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★ 5

Started my kid at the lowest 3+ level and she’s progressed quickly through the program. She always loved water but when she started, she had no idea how to keep herself afloat in water. After just one month, she was able to float on her own, and now after less than 4 months, she can swim short distances. My kid loves the class and loves the independence she’s gained in the pool.

Location specific: Aloft in Millbrae has a small, intimate pool but it’s always clean and never too busy. Parking is usually fine - occasionally tough but the school has done a good job letting us know when parking might be limited.

Special shout out to Rianna who is always very efficient and clear with her lessons. I can see my kid engaged and learning through the whole class.

Note: my kid probably progressed quicker than average because we were able to access a private pool immediately after most of her classes so she was able to keep practicing what she learned that day.

Classes are not cheap, but the skills my kid has learned is worth the cost for us.

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★ 5

My boys love their swimming classes at the Aloft location! The instructors are always very nice and attentive, especially Jules, George, and Melissa. The entire team is just awesome. Thank you for making swimming so fun!

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★ 5

I don’t usually leave reviews. But I am so pleased with the instructors and staff at Aloft, I have to write a note of recognition. I wish I remembered all the names of the instructors (they all deserved to be mentioned) but the school rotates the instructors around so it’s hard to keep track. I held off lessons since my oldest boy has ADHD and he can be confrontational when things don’t go his way. But the boys have enjoyed every instructor and every class.

-Sarah - first person to welcome us in the first class. Very professional and helpful!

-Julia is a supervisor and she is so personable that I have built a rapport with her.

-Emelin the deck ambassador is always keeping a watchful eye. My son gets so excited that he forgets the rules and Emelin is always there to help remind him without making him feel like he was reprimanded.

-Shannon- has been with my boys a few times and she is very kind and patient. Very clear with her instructions and has a very calm demeanor. She actually makes them calm too. She encourages them.

-Mia- friendly conversation with the kids and is always smiling.

-Melissa is super awesome. She makes it so fun for my boys! My boys are so rambunctious and she is able to make them feel welcome yet keep them in line! I have seen her with other swimmers and it surprises me how she can change the way she instructs base on the students personality.

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★ 2

This review applies to most British Swim School classes. We have explored several sites. What I like is the curriculum. It is well thought through and each level is building up on a previous level.
However, I give this an overall 2 star rating because the classes themselves need a lot of improvements:
1) each class is 30 minutes with 4 kids. At the end there is 5 minutes playtime. Plus there are several minutes in the beginning needed for a “hello” and high fives. Each kid spends a maximum of 5 minutes in the water!!! Think of your payments not for 30 minutes, but for 5 minutes!
2) several teachers spend a lot of time on more talking and more high fiving, which means you are loosing additional minutes from the 5 minutes you got.
3) the quality of teachers varies a lot. You got some that are able to explain and show everything very clearly and efficiently while you got others that are really slow and unclear. That applies to all sites: it’s a hit or miss with the teachers.
4) while the curriculum is well thought through, the majority of classes start with the same basics. Our child needs to learn side breathing to finish this level (red turtle). Instead of spending the 5 minutes on side breathing they start with see star and other basics. If you’re lucky you might have one round with side breathing. Which means you have to pay many, many lessons just to get the last task accomplished.
Today was a really bad combination of the above: teacher is inexperienced. Wastes a lot of time with greeting/talking. Doesn’t explain clearly what the kids should do. And what they do is basics.
Suggestions: a) class should be 45 minutes, b) teachers should have way more experience, and c) the class should focus on individual skills!

Source: Google