★ 1

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★ 5

I workout across multiple city sports clubs but have had the best customer service experience here. The people at front desk are always warm and the club is clean and well maintained. I have also brought guests here and have the most hassle free experience as compared to other centers.

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★ 5

Muy buen lugar para ejercitarse y estar en forma

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★ 3

the gym itself is decent, but man are they annoying about trying to get you to come in and do their fitness assessment. i’m sure it is just a ploy to sell you something, but they will call you at 8PM trying to get you to come in. be for real.

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★ 1

I had a very bad experience at City Sports Club (610 Newhall Dr, San Jose) on 11/13 around 6pm. I came as a guest for a Zumba class my friend was already in. The front desk staff—including the manager—refused to help me find my friend, kept telling me to “just call him,” and were rude and dismissive. They wouldn’t give any assistance or even point me to the class. Another gym member ended up helping me instead. Really poor customer service and completely unprofessional behavior from the staff at this location.

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★ 5

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★ 1

I came in as a new visitor to try the gym with a guest pass, but unfortunately, the staff didn’t want to activate it for me. The person I spoke to gave a reason that didn’t make sense, and I left disappointed. It’s hard to consider joining a gym when they won’t even let you try it out like the guest pass promises. I really expected better customer service for someone interested in becoming a new member.

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★ 5

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★ 1

They make cancellation pretty difficult and the website is terrible

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★ 1

Really poor signup experience through Wellhub
I arrived pumped to go to gym in the morning and they sent me back. Apparently they can only do signups after 9AM ;(

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★ 5

This is hands down the best city sports around. The staff is super nice and very encouraging.

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★ 4

Cold showers PLEASE 😬

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★ 3

The membership price is very affordable

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★ 5

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★ 5

One thing I like about this gym is that it is very clean and looks very good. Everything is very organized and the machines are in good condition.

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★ 4

I’ve been going to this gym for most of the year, and overall, I like it. The weightlifting equipment is excellent, both in variety and quantity, and even the more popular machines rarely have a wait. The treadmills are good and there are plenty of them. There are other cardio machines available, though I don’t personally use them. The pool is decent, with comfortable water temperature and generally clean conditions.

The downside is the spa, which is closed far too often. It seems like there’s always something wrong with it, making it unreliable. If the spa is important to you, this might not be the best choice.

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★ 5

Love it

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★ 5

Clean gym. This location has paper towels unlike Brokaw (haha). I do wish they had a supported Tbar Row machine like Monterey.

The kids club staff was friendly, especially Dianna. My son was crying pretty bad on his 2nd day but she was super patient w him and was even mindful not to let him have too much screen time. As a parent, that meant a lot to me. She went above and beyond to ensure the older kids werent too roudy or loud to enable him to calm down and feel safe.

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★ 5

If you’re considering private coaching ask for Dan; asked for help with my form not knowing he was a trainer there, just thought he was buff, and he took the time to explain really clearly. Great dude!

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★ 1

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★ 3

Pros:
It's a decent gym that is decently clean most of the time. Most of the people are decent, staff is nice. Good amount and selecion of machines and weights. One of the larger locations in the bay area.

Cons:
Women in the sauna are gross and come in with gym shoes and full gym clothes and workout in there. **You may need nearly 60 days notice to cancel as they charge you for the next month regardless of when you cancel.** The music sucks and is too loud.

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★ 3

Come to check the gym where my friend is a member. Sales refuse to provide the service and offered to buy a membership right away. Terrible customer service experience.

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★ 4

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★ 5

City sports es mejor que otros gyms, resalto la limpieza de los baños, la variedad de máquinas, y la gente es muy tranqui, no tiene politicas extrañas progre como de baños compartidos, en general dan ganas de ir

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★ 2

The gym has a good variety of equipment. The equipment is regularly maintained though it seems like there is always something waiting for service.

Sometimes the sauna could be closed for maintenance for weeks. The same with broken shower.

The gym is pretty clean. The exercise area is great, the shower is ok but the later seems to be not because of not enough cleaning but rather thanks to the sloppy visitors not capable of picking up their own trash.

Break-ins seem to be a regular thing here. Stuff was stolen from my friend's locker (and some other people's lockers) in 2024. And in 2025, the lock was removed from my locker and things were stolen (I was told I wasn't the only one too). I couldn't find out if the management was doing anything about it. They have some small lockers close to the reception area that are supposed to be safer for the valuables. Maybe that's something that "has been done". Well, just yesterday all those small lockers were either occupied or the locks were in the locked position and staff couldn't do anything as the master key for those locks didn't work.

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★ 5

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★ 3

Look this is just a cheap gym. There's some hyperbolic reviews here saying it's awful or has only one machine that are just wrong. There's things that aren't great but it's disingenuous to say only one machine exists or that cardio machines aren't used

Don't expect a Lamborghini when you pay for a Civic. Maybe I'm wrong and it's expensive for what it is, but even the YMCA charges more than this.

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★ 5

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★ 5

Been a member since opening. Ive seen so many staff come and go. Jackie the current manager is so welcoming and professional. She truly sets example for her staff. Recently started working with Simon (trainer) due to rotator cuff injury. Simon is so knowledgeable and I'm happy I made the choice!!

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★ 4

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★ 2

Updated gone from 3 to 2 stars, summer is here and they still don’t turn on the ac and when you go upstairs it’s goes from hot to Death Valley. The stair masters have also been “scheduled for service” for months and there weren’t enough of them to begin with

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★ 5

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★ 5

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★ 3

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★ 1

Wish I could give less stars,

First off, no maintenance on city sports club machines, there is no way I can comfortably max the hip abductor at 305 lbs… my actual home gym regularly tests their machines and keeps them accurate.

Second, cable machine setup is real bad, only a few squat racks?? No hip thrust machines? What is with an entire floor of cardio machines that are completely empty?

All rusty machines, asked the front desk when they keep up with the mechanics on machines they said they don’t know.

No hiit area? No calisthenics ? No free bars? No medicine wall balls? No ropes?? No tire?

There are much better gyms in the area with more than one of each machine (how does city sports have only one of the most popular machines and the building is HUGE? Why waste so much space with 50+ cardio machines)
so you won’t have to wait for other people between sets.

Source: Google

★ 5

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★ 2

I have been a member of City Sports for over two years, and this is one of the worst locations. I have already tried talking to the front staff about the issues but nothing seems to change. This is kind of an urgent matter:

WARNING!!!!!!!
The women's bathroom - there are constantly girls taking selfies in the mirrors and setting up tripods to take videos of their asses while people are in there changing. This is extremely bad.

The toilets are regularly filthy.

The machines are regularly broken or falling apart. They do not enforce people hogging cardio machines for over an hour during peak hours.

People leave their backpacks and gym bags in the middle of the floor, I have tripped on their stuff.

If you desire privacy and do not want people taking selfies whilst you are changing, do NOT go to this location.

Note for management: please put notices up in the bathrooms in the mirrors that photos are not allowed in the bathroom/changing room area. Please let staff know that them giggling when people are trying to let them know about issues is not professional.

Thank you.

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★ 1

The sales guy, Dan was dismissive, rude, and acted like I should just accept whatever he said without offering a clear explanation. I came in genuinely interested in joining, but the lack of transparency around pricing and his poor attitude completely turned me off. It felt unprofessional and honestly disrespectful. Not how anyone should be treated when considering a gym membership.

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★ 5

Nice gym

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★ 5

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★ 3

Clean, but the wait time for smith machine is pretty insane. Staff is only nice when doing sales.

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★ 5

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★ 3

too hot need stronger AC

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★ 4

Chill but always smells like in n out :(

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★ 5

In door pool was nice.

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★ 2

Way too many cardio machines that are barely used. This huge gym only has three squat racks, which are usually full of hogs. Seriously, I have to wait ages for one to open. A lot of the machines that are in use are people sitting on their phones for 5 minutes at least before doing another set. The equipment is also very worn down and old. Stay away from this gym

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★ 5

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★ 5

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★ 5

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★ 2

Had a free trial day pass some days ago.
The staff did not inform us that the hall would close in 40 minutes, which was important for planning our workout. Their attitude was completely indifferent – we were not offered a tour of the facility or given any information about the rates.
I was disappointed because the club claims to be above average, and its prices reflect that.

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★ 1

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★ 5

Clean facility. Good drinking water quality.

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★ 4

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★ 1

Fire that dorky looking Asian dude with glasses at the front desk!

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★ 5

Great atmosphere Patrick and Aliyana deserve a raise

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★ 1

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★ 1

Beware of their bait and switch sales practices, and the management won’t do anything about it even when you complain. Once they got your money they don’t care about the member anymore.

When I first spoke to the sales person Mr. Long back in November, he told me that the rate for 1hr of personal training is $80/session. During that time, I wanted to sign up for two 1hr sessions per week, but he told me it's better that I sign up for two 30min sessions per week instead to save money. The reason he gave me is that even if it's officially a 30min session, the trainer will actually work with me for 45min; hence it's financially beneficial for me to sign up for two 30min sessions/week instead of two 1hr sessions/week. I asked him a number of questions and had concerns during that time regarding why the trainer would spend 45 minutes with me while it's only a 30min session. His sales pitch and explanations made it appear that I would be able to get a 45min session with the trainer even though I only paid for 30min sessions.

After I signed up for the program, Mr. Long told me that I have a 1 week grace period to cancel the program for full refund. As soon as I setup my online profile and I went online to read the policy for the personal training session I found out truly that it was only a 25min session; therefore, I called Mr. Long and told him that I would like to switch to the two 1hr sessions/week instead due to the official policy is only for 25min and I didn't believe that I would get the 45mins workout that he spoke. This time Mr. long told me that most of the people who signed up for 25min sessions normally can't even handle the full 25min work out due to fatigue. I told him before I joined Citysports I was already doing personal training with other trainers for 1hr twice a week for almost half a year and I really would like to get the full 1hr personal training session twice a week. Then he said I can try out the 30min twice per week first and if I still want to get the 1hr twice per week he can switch me to it anytime and still honor the $80/1hr session price. With that assurance from him (he was really sincere at the time), I believed him. My program started in December 2024 and now after a little over a month of trying out the 30min twice a week, I still wanted to go to the 1hr twice per week frequency. I've talked to Mr. Long on this past Mon 1/13/2025 about switching to the 1hr twice per week and only found out on Wednesday when we tried to setup the new payment that he told me he won't be able to honor the $80/1hr session price for me anymore. I would need to pay two $60/30min to achieve the 1hr session. I am either stuck with something I didn't truly want for another 4 months or I have to pay a lot more money to get it.

I’ve tried to talk to the store manager and she told me there’s nothing she can help. I emailed the district manager Christian Eugenio and got nothing from him.

Source: Google

★ 5

This is my home gym and I’ve have a good experience so far. It is a little complex to sign up and change membership, but once you get through it, the experience is good. The equipment options are decent. Overall gym is clean and gets quite busy during peak hours.

I definitely recommend Olivia for personal training. I’ve had good experience and am seeing improvements.

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★ 3

Busiest hour are early the morning and after 7pm

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★ 4

Good gym with a decent set of equipments. It is always clean but gets very busy around 3-7pm.

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★ 2

Used to be my home gym, but now you can’t get on anything unless you wait for 30-45 minutes. Clean and safe area but the crowd and the wait time make me want to give this a one star. Management should really implement a time limit on popular machines and at high volume times (all of the time).

Source: Google

★ 3

No squat racks. No lifting platforms. No bumper plates. There is no equipment or area for deadlifts. Seems like a kind of basic thing for a gym to have...

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★ 1

I’ve been a City Sports Club member for a while and generally had great experiences at other locations (including Sunnyvale, Mountain View and San Jose Brokaw road), but my visit to the San Jose location (Newhall drive) was extremely disappointing. I went with a guest, as I’ve done at other branches, but the staff here refused to let my guest in despite having the guest pass email.

Carolina was incredibly rude throughout the interaction. She acted as if I was asking for a free favor rather than a service that the company explicitly offers. Her attitude was dismissive and condescending, which made the whole experience unnecessarily frustrating. She gave conflicting reasons for not letting my guest in and wasted my 40 minutes - first claiming they didn’t have the guest’s information, then saying guests are only allowed at any location other than the home location (while the email clearly mentioned that guest can use ANY location). She was reluctant to let my guest in even after I generated a new pass specifically for the Newhall Drive location. When I pointed out the inconsistency, she insisted that I purchase a $20 guest pass instead, which felt like a blatant attempt to upsell rather than enforcing any clear policy.

The lack of professionalism and courtesy from Carolina was shocking and completely different from the welcoming experiences I’ve had at other City Sports locations.

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★ 5

Club is clean and staff is very kind. Best city sports in San Jose!

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★ 5

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★ 3

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★ 5

Mi lugar favorito, allá no hay problemas ni dramas.

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★ 5

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★ 5

Dope location. Staff really nice especially Lisa at the front desk. Hands down the best City Sports in south bay.

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★ 1

DO NOT TRUST STAFF!!!! They lie about the guest pass crazy to me….Signed up with the $30 fee, $100 down, and another $50 later. I was told I could bring two people with me… nope, that was a straight-up lie. Cool, I’m pissed, but whatever. I asked if he could pay for a day pass and was told he would have to come back tomorrow for it. What is even the point? Makes no sense.

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★ 1

Hot Tub always broken

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★ 5

just too crowded sometimes , but very nice

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★ 1

👎🏻

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★ 1

Most disappointing experience considering all the nearby gyms I’ve been using.

This facility had a noticeable odor, and there was trash scattered near the equipment and in the restroom, which made the environment quite unpleasant. I can say this is the dirtiest facility in the area.

The equipment also seemed poorly maintained, with several machines having damaged handles, indicating a lack of proper upkeep.

Additionally, I encountered some unfriendly staff. One particular male staff member, around 5’5” with black-frame eyeglasses, exhibited extra unnecessary and inappropriate behavior towards female members, which was concerning. Another staff member, approximately 5’9” with a pale complexion, was unfriendly and displayed extremely poor attitude toward potential customers.

I hope management can address these issues for a more positive and welcoming experience in the future.

Source: Google

★ 3

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★ 4

I want to love this gym, but it's missing some critical stuff like a proper squat and dead lift rack. But otherwise has everything you would need to get a solid workout in. Being that I've visited most gyms in the area at this point, I would say this is just as busy as any other gym. So expect to wait for equipment, be creative, and probably deal with some heat since the AC in City Sports never seems to quite work well enough.

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★ 1

Too crowded and not enough ventilation. The gym is very sweaty and people don't wipe down the machines. The wipe dispensers are often empty or too far from the equipment. The bathrooms are dirty. Its disgusting. Very nasty gym.

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★ 1

Terrible management

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★ 5

Nice gym! Fantastic environment and nice gym! Shout out to Elliott for the coaching:)

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★ 3

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★ 1

This is a terrible gym with terrible management. The whole experience of personal training and their trainer managers cannot be worse. All they care about is your money and no service quality at all.

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★ 5

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★ 5

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★ 5

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★ 4

Very Good gimnasio 🏋️‍♀️

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★ 4

This gym chain is the best option in the San Jose area. It is not perfect, but it is as functional and well maintained as possible.

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★ 4

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★ 5

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★ 5

Super clean
Make friends super fast
Super nice and cute staff

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★ 5

Great facility and amazing staff!! Just had my fitness assessment and personal training session with Elliott who was a wealth of knowledge. I have been working out for decades and he was able to teach me new techniques which doesn’t happen often. I’m very excited to see what he has in store for my future sessions!!

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★ 1

Me aprobaron el pase y cuando llegue me salen con que siempre no porque fui hace como dos años. Que clase de gimnasio es este? No se vayan a quedar pobres por dar un pase de 3 dias. Aparte precios ridiculos para las maquinas y el espacio que tienen.

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★ 1

I want to share a concerning experience I had at this gym on Saturday, June 22, around 1:30 PM from staff members. I came in with my husband who was interested in joining the gym. I asked the front desk lady (Erika) if I could show him around and if he could work out with me for the day with a guest pass. She told me that since I am part of Active & Fit, I wasn’t allowed to bring any guests for a free day trial and that I needed to pay $20 because this was the daily pass rate, which we understood. My husband left without getting to try the gym, and I went on to work out. While working out, I checked my City Sports Fitness app and saw that I am allowed a complimentary guest pass. I did it, and my husband received an email that allows him a 3-day pass so he can try the gym. I called him back and went to the front desk to show the email and ask why she told me that I couldn’t bring any guests if I am allowed to do so as a City Sports gym member. She asked me, "Why didn't you show the email at the entrance when the other person was there then?" I mentioned that I didn’t have it at that time because she told both of us that this wasn’t even a possibility and I didn’t insist because I didn’t know the policy. When I showed her the email with the barcode, she said the system was down and this was the reason why she couldn't let him in. I asked her again why she didn’t even mention that option to me when I was at the front desk with my husband. She said “because we can't promote free day passes, Imagine if everyone came here asking for a free day pass." I questioned the situation and how I was being unnecessarily misled, noting that I haven’t requested any guest passes since I enrolled in the gym, and I’ve been attending there for months now. I wasn’t asking here for a favor or do something that wasn’t allowed, every guest in city sport is allowed for a complementary guest pass through the app. The argument continued, with her giving me the biggest attitude just because she didn’t like the fact that was insisting on getting answers. When I mentioned her bad attitude towards guests, she replied with, "My mom said the same."
The whole conversation with her was filled with more of this unnecessary bad attitude and unprofessionalism, she ended up telling me to change to another gym if I didn't like how things work there. To avoid further discussion, I said I wasn't going to keep talking with her. She said, "Then you can talk with my brother; he is going to say the same thing to you," who apparently also works there and was the only other person at the front desk with her. When I showed the email with the barcode to the person she said was her brother, he said my husband would need to wait 24 hours to be allowed entry, even though the email did not mention a 24-hour wait; the email stated to show it at the entry. Also noted that at this point Ive been given 3 different excuses of why they cannot let my spouse try the gym for the day. Even though I have the complementary guest pass, the emails etc. At this point, it was clear for me that I wasn’t being helped on purpose, and I don’t understand this apparently discriminatory behavior against me and my spouse. They didn’t even take the effort to call a manager or try to scan the barcode. I was very shocked that something as simple as this turned into me being treated with so much disrespect. It was the first time I experienced something like that. It caused an unnecessary argument and inconvenience that could have been easily avoided if we were given the right information from the beginning or even if she had treated me in a normal professional and respectful way. I hope this issue can be addressed so other members of city sports don't face the same problem

Source: Google

★ 1

Rude receptionist - We already scanned the membership; yet, the girl at receptionist was on her phone without paying attention to the guests scanning. After we finished scanning, she gave us an attitude of telling us re-scan though we just scan a few seconds ago. She even had an attitude asking me back: “something wrong” when I looked at her.

Was chit chatting and not overseeing her job while she was on duty.

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★ 5

Loved the gym it was clean and I loved all the women there excellent motivator

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★ 3

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★ 5

This City Sports location is great. The staff is very friendly, equipments are clean and everyone has a smile. It is definitely refrshing, especially in comparison to some of the other locations in the area.

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★ 3

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★ 5

Better than planet fitness. The only complaint i have is that the spa is broken all the time.

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★ 1

Updated Review - May 2024 - Less than 1 Star

Long term member, but not a frequent user of the gym. This place has gone down hill rapidly. The carpets need to be replaced.

The machines need to be repaired or cleaned. The elipitcal machines are still same have the old ipod connectors and cannot be synced.

The WiFi never works right - its always slow or cannot connect.

Owners: Please take notice and provide an upgrade.

___________________________________
Review when they first opened was 5 Star
They have a nice mix of machines & weights. There is also a swimming pool and basketball court. I haven't used any of the racquetball courts. They also have a good number of step, treadmill, & other exercise machines. I think this one has better parking than the one on Brokaw. Have you noticed there always is a burger joint right next to the gym?

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★ 5

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★ 5

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★ 2

Facility is clean and offers a variety of equipment and classes. Depending on the time of day, staff interactions can be very hit or miss, aka unprofessional. Management response is fairly prompt when expressing concerns. I honestly only continue to go here because it’s close to home.

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★ 4

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★ 5

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★ 4

Pretty good! Doesn’t get as crowded as other commercial gyms. Some staff member clearly put on their playlists. Specially over the weekends. Makes workout horrendous due terrible music that’s played overly loud . Thank god we have noise cancelling earphones around.

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★ 4

I'm a new member since January. I love it! The online sign up process was a breeze.
The gym has 2 floors, so it never really gets crowded even at peak hours. They have free weights options and then machines for almost anything. Makes me feel more confident about not screwing up my form if I am trying a new workout.
The swim pool gets a little busy in the morning and right around when people get off of work. Jacuzzi is great!
Sauna rooms are a lifesaver. They have separate saunas accessible through the Restrooms. I haven't been to the group classes as yet but I'll try them soon.

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★ 5

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★ 1

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★ 3

I've been coming here for a month now and I have to say for the money they could do more. Bathrooms are not very clean. There should be towel give outs. A little goes a long way.

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★ 4

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★ 1

Horrible customer service. I got guest pass online and showed to him. He said no no no you have to be referred by one of their member. That is not true. Giving unethical info to people to sell gym membership without letting them to use their guest pass.

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★ 5

Place always clean. Busy but not crowded.

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★ 5

Always awesome

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★ 2

Lots of broken stuff- not a very reliable place to work out.

Today the men’s shower room was broken and the front desk person tells me that it will be fixed in week! Imagine not being able to take a shower post your workout.

Previously Sauna and pool have been closed for maintenance for more than a week. Management needs to step up their game.

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★ 1

El peor servicio que puede existir El 01/05 del presente año fui víctima de un robo dentro de las instalaciones rompieron el candado de mi locker sustrajeron mis pertenencias y se robaron mi vehículo del estacionamiento. En ningún momento el personal del gimnasio me prestó asistencia o ayuda. Simplemente se dedicaron a seguir con sus actividades, no mostraron ni un poco de empatía. No existe control de seguridad de quién entra y sale de las instalaciones. El oficial de policía me informó que las camaras de seguridad no captaron nada porque la imagen estaba congelada, Dure asistiendo 7 meses a este gimnasio y es una vergüenza que traten asi a sus clientes. Hasta el día de hoy nadie de City Sport se ha comunicado conmigo para saber el estado del caso o para aportar información. SI QUIERES SER VICTIMA DE LA DELINCUENCIA INSCRIBITE Y ASISTE A ESTE GIMNASIO. vas a tener la peor experiencia de tu vida

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★ 5

这里人还是挺多的 相比桑尼维尔的.

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★ 5

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★ 4

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★ 1

Inconsistency of information from staff, one said $10/day pass, others said $25. You need to train your staff well and if you told someone on the phone that it's $10/day, you must HONOR IT, because we flew in from another state and drove 30 miles to get there and was given different info. Bad business and service overall!!!

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★ 4

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★ 4

Generally well kept. The hand gel and paper towel dispensers often run empty. Some of the workout equipment is out our working order for several days.

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★ 5

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★ 1

I heard a lady tell me there have been (two break-ins ) in our lady's lockers in three months that's unacceptable! they're cutting the looks and stealing bags and backpacks how about y'all start checking everyone's bags from now on for lock cutters, weapons, knives, etc, or hire a security guard to check on our belongings! we pay your salary for our membership! it's not your problem unless the front desk actually does something like reimburse for the valued items stolen

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★ 3

Clean. Never too busy. Air is circulated well. There are multiples or the more popular machines and lifting stations. They do not provide towels however and that's a little annoying considering I paid extra when I signed up online. Still waiting of refund. Customer service is less than desirable, but the facility is great

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★ 5

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★ 1

My car's key was stolen today from my locked locker in the women's locker room. The management did nothing and, of course didn't take any responsibility. I will cancel my membership or change locations .

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★ 3

Came on a Sunday. This gym had ZERO air circulation. It was stuffy, muggy and more smelly than usual. Surprising with it being flu/ COVID season. Staff are helpful when approached.

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★ 1

I had experience here, will not come to this location again.

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★ 4

Large and well-stocked gym that has free weight, machine, cardio, and group exercise sections. Also has a pool, basketball court, punching bags, handball courts, and even a childcare area so parents can work out without worrying about their kids. My only complaints are the lack of deadlift and squat racks, which often have a line of people waiting to use them, even during off-peak hours.

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★ 5

I like this gym a lot, it has everything and some. Mega the manager, was very helpful, and the staff is also very friendly.

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★ 5

I really like this gym because its clean and their equipment is good. If something breaks they are quick to fix it. Everything is cleaned very regularly and a lot of the machines have doubles, so the wait isnt too long most of the time. My only complaint is that the music in their facility is too loud, sorry i prefer my own music in my earbuds😆

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★ 4

Still generally one of the more organized and cleaner City Sports. There does seem to be an increase rate of people not putting things back

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★ 4

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★ 5

Отличное место для занятия спортом
Хороший бассейн

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★ 4

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★ 5

Clean facility!
I love the basketball gym.

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★ 2

I was a member here for two years.

This gym is very large, equipment is relatively new, and the staff are pretty friendly. That being said, they somehow don't know which machines to order. This giant, 2-story gym has only 3 squat racks. If I come at a less busy time, like 1pm, the rest of the gym will be empty, but every single squat rack is taken. It's almost as if 3 squat racks isn't enough for 100 people. Furthermore, if you work normal hours and want to come to the gym after work... good luck getting any machine. They give out way too many memberships and don't care enough to organize a proper system to have people wait for machines in an orderly manner.

Also, this gym is almost impossible to leave. Any employee, of course, can easily sign you up. However, only one employee - the operations manager - can actually cancel the membership for you. You need to cancel 10 days BEFORE your billing cycle in order to not be charged for that month. Manager isn't in? Not their problem. We came in 3 separate times, and each time, he was out for a different reason (hadn't come in yet, was taking his lunch break, etc).

Don't waste your time unless you enjoy fighting for machines every time you go to the gym, and also have lots of free time to spare.

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★ 5

Salma me ayudo con la inscripción debio a no tener el suficiente conocimiento del idioma, fue una persona amable y nos pudimos comunicar y lograr inscribirnos satisfactoriamente gracias a su ayuda con el idioma. También nos puede entrenar debido a su conocimiento con el entrenamiento personalizado.

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★ 2

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★ 4

Wish they had steam room and jackuzi and small amenities like boxing room .. gloves and

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★ 5

Great

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★ 1

Wifi is pretty much non-existent. I asked why and they told me because they are cheap. Not enough bars for the benches. People camp on machines texting and doing social media. Goodluck trying to work in. Almost got in a fight because the guy said the machine was his. Staff stares at you when you have a complaint. Totally useless. I won't be here long.

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★ 1

The system is horrible.

My personal training courses are auto scheduled by some one without notifying me. And these courses are gone away without any explanation.

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★ 5

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★ 5

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★ 4

I love this place. Always clean, the only issue I have is that there's barely any water pressure in the showers. I left with soapy hair 😫

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★ 5

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★ 5

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★ 5

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★ 1

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★ 5

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★ 5

Representing working out the Gym Plant

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★ 5

The place gets busy, but I really like how they clean. They are always pressure washing. Some people can be real slobs. The sauna was renovated and at a hot temperature.

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★ 1

Unbelievably the worst city sport location. I hate that some employees here are so pushy for the training! Gabriel kept interrupting our exercise to sell us their training packages. we did tell him many times that we are not interested but he keeps calling you when u r not at gym and bug you when you are doing your workout. This guy should NOT be in the gym area at all. I would never go there anymore.

Source: Google

★ 1

This was my worst experience in this gym. A city sport employee named Gabriel( the short guy with short hairs) harassed us today after he was looking at us in a dirty way! I cannot believe that how they let people like this guy to work in a professional environment. I and my friend was going to purchase membership today (visited here as guest of my other friend) but we got our lessons. we will never come back to this location and will get our membership another place. Do not trust this location and be careful if you are a lady attending this location.

Source: Google

★ 1

This review is mostly for Gabriel. This guy is very rude and keep bothering you with purchasing their training classes . He attempted to call me and my friends over 10 times per day and we keep saying No but he never give up. He keeps cursing (what my friends heard) while people are practicing. He seems a bit too childish to work in the gym.
He is not professional at all and this gym lost two memberships and one 5 stars review because of him.

Source: Google

★ 2

Se me hizo algo alto el pago para incorporarme,siendo que mi esposa tiene membresía,se pagó el primer mes y el último mes,más otra cantidad que no se nos dijo por qué era,a los 15 días no toman una cantidad determinada de nuestra cuenta bancaria sin ningún motivo,y nos dicen que fue un error,que van a reponer el dinero en nuestra cuenta,tras la segunda reclamación a los días reponen una cantidad diferente,claro que menor a la subtraida,y ahí muchos detalles que he visto de parte de algunos encargados en la entrada donde se registra la entrada,checan a quien ellos quieren y dejan pasar a quien ellos quieren sin pedirles su acreditación,en fin no es lo que yo pensaba.

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★ 5

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★ 5

Working on the muscles and nobody bother you

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★ 5

Great gym! Clean good equipment. The personal trainers are helpful and knowledgeable.

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★ 1

Horrible! Simple bad! Dirty bathrooms, unpleasant smell in the weight area and simply bad.

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★ 5

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★ 4

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★ 5

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★ 5

Enjoyable place lots of equipment and reasonable prices

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★ 5

If you need a trainer, I highly recommend Jerry D.! Good energy, great workouts and a fun dude! This facility is easy to get to, right off the highway and not too crowded like other gyms. I appreciate the cleanliness and fellow polite gym goers.

Source: Google

★ 2

All the equipment is placed way too close together. The only reason staff work the floor is to make a sale, and not to clean up or organize equipment. The AC isn't working or wasn't turned on when I came here.

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★ 4

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★ 5

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★ 5

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★ 4

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★ 1

The real workout is trying to cancel your membership!!! Staff is rude and will lie to your face.

Whatever you do. DO NOT SIGN UP FOR PERSONAL TRAINING! Issa trap!!!

Olivia is a great trainer but city sports strategies / policies and enrolling you in a contract without your consent is predatory and unethical. I’m shocked and sad at how they did me.

Source: Google

★ 1

Everything is old some machines work, other more or less, everything feels dirty, they need update machines and bikes, Bikes doesn’t work properly they need to update to peloton or something for the price.

UPDATE: they scammed my wife and enrolled her in a personal training contract without her consent. She only said okay to a package of four sessions. They said she has to pay $1700 if she wants to stop going. This is crazy! We tried to talk with everyone there and all the managers. No one would help. I cancelled and we are never going back. ROBBERY

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★ 1

Terrible management. Crowded club not clean. Money hungry.

They will sign you up in seconds but to cancel your membership they will make you come back several times and all the managers will have to be present and they will come up with new fees. Every manager including the GM will say they have nothing in their power they can do to fix or cancel anything. It was so stressful. Never going back and telling everyone I know so go anywhere else. It might seem cheap up front but trust me they will find a way to steal from you.

Source: Google

★ 1

THE PERSONAL TRAINING IS A SCAM. They tell you they are charging you for 4 sessions, continue to charge your account and then lie to your face and say they thought you signed up for a whole year! Continued to try and convince me I agreed to a year/$3,000.

Ewww!!!! These people are low.

Source: Google

★ 2

Went for a class. The sound equipment wasn’t working well, so throughout the workout the music would just shut off, and it happened several times. Instructor did what she could but overall not a great experience. The gym should probably get an updated sound system.

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★ 5

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★ 4

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★ 5

Very well kept Gym the equipment is new The staff is friendly and the parking is great.

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★ 5

Hella nice gym. Clean, functioning facilities, nice equipment, and cool staff. Switched over from 24/7 and super super glad I did.

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★ 1

DO NOT SIGN PERSONAL TRAINING WITH THEM! They have power to resume your session and charges after cancellation even without your permission. And of course, they can do nothing about the charges. Not to say that some of the trainer is not professional to make you reach your go if your goal is not just regularly exercises.

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★ 4

City Sports has been a good place for self-improvement. Lots of different activities and nice staff.

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★ 3

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★ 5

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★ 5

Great gym!

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★ 1

Want to rate this a zero if that was an option!
By far, the management “Ismael” has zero customer service or management skills. Have left daily messages for the past 2 weeks with NO courtesy return call.
Truly disappointed and with any supervisor/management position you have to have good communication and people skills which “Ismael” is lacking and poorly performing. I thought long and hard before posting the review.
I am over it! Will escalate to Headquarters and Louis Welch. The management at Newhall location is unacceptable.

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★ 2

Cleanliness

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★ 5

Me gusta mucho la distribución de este gym y la piscina caliente con hidromasaje es espectacular!

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★ 4

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★ 5

Enjoy coming here

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★ 4

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★ 5

Great staff. Clean and full equipment.. Pool.. Everything

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★ 5

Clean, everyone minding their own workout. Plenty of parking at 4pm. Also they have childcare! Staffed with someone with childcare experience. It's only been 1mon but so far glad I moved out from 24 Fitness who were less than happy to meet/greet customers.

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★ 5

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★ 1

This place is honestly under horrible management, i like the gym, but they can't even provide essential necessities like paper towels to clean the machine you are gonna use with, and this has happened more than 3 times in a 6 month period. Honestly i might as well go to planet fitness for $10 a month rather then paying $49.99 monthly and an annual fee of $99 total rip off!! Very disappointed

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★ 5

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★ 5

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★ 5

Great fitness gym to go have a great workout sesion nice friendly people there. Enjoyable easy envierment

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★ 5

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★ 4

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