★ 5

Nehad is so great and the best teacher

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★ 5

Been enjoying the sessions here! Ismael is a great instructor.

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★ 5

I enjoyed my intro class! I would definitely come back for more classes! Nehad helped us learn more about pilates and she made the class so fun too! The girls there were very welcoming and friendly. I definitely recommend this studio 💖💖

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★ 5

Really great facility and clean! I took an intro class since it was my first time using a reformer and I had a great experience. My instructor Nehad was very detailed in her explanations and everyone there was friendly and nice! Great staff!

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★ 5

Nehad is a great coach with a great personality.

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★ 5

This is my first time in my pilates class. I went to the intro class for 30 minutes and i quite like it. It's chill and heavy at the same time lol. The space its nice and clean. Overall i like it.

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★ 5

I love working out with Melanie. Everything flows from one thing into another. Very good work out not stressful at all. I feel great afterwards.

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★ 5

Clean facility, friendly staff. I like that they offer later classes to allow those who work to come in for a session.

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★ 5

No matter what I say, my words will fail to express my gratitude and thanks to all of you. I am very happy to be part of the Club Pilates family on your site.
I love you all and wish you all the best 🥰
Keep up the good work 👏

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★ 5

This is my first time and the first session of Pilates without, I like it very much, the gym is clean and a professional instructor really help make my work out a pleasant experience! I would recommend any one to try out the Garden Grove Pilates Club!

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★ 5

Nehad was super sweet, helpful and patient. Will definitely schedule again

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★ 5

I love club pilates. I have been going here for over 3 years. I always feel better after a class. The instructors are always helpful and explain things when you ask. I recommend an introduction class if you want to get started.

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★ 5

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★ 5

Friendy, clean, a really good workout

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★ 5

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★ 5

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★ 4

Clean space, convenient location and a great Pilates class.

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★ 5

Amazing experience! The stretch was definitely felt during the 30 min intro class with Ishmael.
He was amazing !! 10/10

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★ 5

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★ 5

I used class pass to try my first Pilates class, aside form an intro class I did at a different location almost 2 years ago, and I had a great time. The instructor had fire energy. I can personally be challenged more but it was wonderful

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★ 5

The instructors are very engaged and assist with doing the movements correctly instead of just getting through the routine. They help you finish the workout with motivation and encouragement. I’ve been doing pilates about 9 months and I can feel I am getting stronger.

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★ 5

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★ 5

Ismael is great

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★ 5

Totally new to pilates, the staff here have been super kind and helpful. I'm excited to continue with my pilates here.

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★ 5

I’ve been taking classes with Ms. Nehad Sbakka at Club Pilates in Garden Grove, and she is truly an outstanding instructor! She has such a warm and welcoming personality that immediately makes you feel comfortable, whether you’re a beginner or more experienced. Her instructions are clear, encouraging, and tailored to each student’s needs, ensuring that everyone gets the most out of their workout.

What I love most is how attentive she is—she always corrects form in a gentle and supportive way, making sure we’re working safely and effectively. Her energy, patience, and passion for Pilates are contagious, and every class feels both challenging and rewarding.

If you’re looking for someone who genuinely cares about your progress and makes Pilates fun while still delivering results, I highly recommend Ms. Nehad. She’s simply the best!

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★ 5

My first intro class went great, instructor Melissa was very clear and helpful! I like it alot , love the breath-work, really relaxing after a long day at work, great way to stretch! looking forward for more classes !

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★ 5

I've always wanted to check club pilates out for a long time. This time I needed to do something different and went and checked it out finally. This was everything I needed and had been looking for. This helped me a lot with my back problems I've been having and has helped me strengthen every other part of my body I've been complaining about. Thank you club pilates!

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★ 5

Club Pilates in Garden Grove is amazing love the classes and the stuff!!!

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★ 5

I recently joined CP and have attended 3 classes so far. Melanie and Ismael are great for first timers! Faira is awesome but be prepared to challenge yourself. Overall, the experience has been exactly what I expected and more! Full body workout that leaves you feeling great afterwards!

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★ 1

I have been trying to reach this Pilates studio for two days by phone, but no one has handled my situation. I also emailed the management two weeks ago and have yet to receive any response. It feels like they’re just trying to ghost their clients and take your money without providing any service or support. Definitely not worth the frustration or the trust. Would not recommend.

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★ 5

Clean, nice equipment and good classes!

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★ 4

Excellent service

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★ 5

Just got back into Pilates after over two years and couldn’t have asked for a better reintroduction with Club Pilates! The instructor, Lashary, was not only incredibly sweet, but truly excellent at guiding the class—she was clear with her instructions, super encouraging, and such a great cheerleader and motivator throughout the session. It was a small, intimate class which made the experience feel even more personal. I especially loved that she referred to us as “queens”—such a fun, empowering touch! I’ll definitely be back!! Thank so much Lashary!!👑💪

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★ 5

Came with my friend to try out the Introductory Class. Ismael was super friendly and knowledgeable. Looking forward to taking starting Pilates.

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★ 5

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★ 5

If you are looking for a great low impact but effective workout this is it! It’s also a fun and friendly environment and the instructors are super helpful and are always happy to answer questions or guide you if you need help with modifications. I highly recommend this location!

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★ 5

Great atmosphere, friendly and knowledgeable staff. Thank you for teaching me a new way to get fit!

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★ 5

It was my first time at this location and I felt like it was pretty welcoming. The location is special and clean! Ismael was very helpful as an instructor.

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★ 5

Melissa was my instructor. She was super nice and helped out if my form needed improvement. Place was overall clean and spacious.

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★ 5

The studio is clean, our safety is first, thr doors remain locked in session. The instructors are organized and exhibit knowledge of the instructions given for the classes. Love this location!

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★ 5

great for beginners

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★ 5

Love the instructors and classes. Great energy!!

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★ 5

I have never been a gym girl or had a workout routine.: I was diagnosed with Rheumatoid Arthritis in my whole body it was time for me for a change my body need it attention and I had to stop and do something I change my nutrition and for first time in my life committed to workout every day and I choose Pilates I got for my self the unlimited membership! … it’s been a pain journey tears and moments of weakness but the trainers really play a important roll of me staying positive motivated!! I found Pilates very beneficial my back pain is gone and my body posture change and my knees are less painful also I feel stronger, I have the best trainers Faira, Ismael, Lashary, Kayla & Nehad, around me Garden grove studio has the best ones!! Thank you to everyone Trainers and the front desk girls!!

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★ 5

Great studio! Classes are challenging but fun. They have modifications if you need them but for a beginner it’s great! Would definitely recommend

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★ 5

Great workouts and great instructors. Highly recommend this location.

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★ 5

Instructors are great. They work with every level and help you make adjustments if you have an injury or limitation. I always look forward to class and feel great when I leave.

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★ 5

Ugh! Love my Pilates class. Lashary is the absolute best. Always encouraging me to be my best Pilates self and always hyper aware of your form; constantly correcting as needed. I came in for the intro class with the Lashary as the instructor, honestly came back because of her energy. Very genuine soul ❤️❤️❤️❤️❤️❤️ so come take a class and show my girl some love(;

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★ 5

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★ 5

Tired of doing cardio, weight training and trying to stay engaged? Just pull the plug already and try the intro class at Club Pilates. My favorite instructors have been Melly, Ismael, Lashary, and Nehad. They all have a great calm and patient way to explain your positioning without calling you out. Nehad is very engaging and just so happens to be available when I am, so I've been seeing a lot of her, and my muscles are truly coming forward. Ismael will tease you in the kindest ways if you are not listening but not in a rude way, all in fun but extremely professional. I used to question if he was coming down hard on us but the more I got into the classes; it was just the class challenging me. The definition that has been coming forward on my body so quickly has impressed me and I'm premenopausal. My fiancé and I are gearing up for our wedding and I'm almost at my goal, only have started with C.P. in February. The schedule is WIDE OPEN!! and try not to be discouraged if a class has a waitlist, something always opens up! This will be the first time you won't give up!

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★ 5

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★ 5

Perfect place for those who have lower back pain like me. In almost a month, I lost 2.5lbs of fat ( I guess cause my tummy smaller). My core is getting stronger, also my posture is much better. Feel like my body toning in a good way. Highly recommend

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★ 5

Absolutely love! I was totally new to Pilates before taking the free intro class Club Pilates offers. After the intro class I signed up for the 8 class membership and about week later I totally regretted it, I should have signed up for the unlimited! I love how committed and caring the trainers are. They ask before every class if anyone is suffering from any injuries and will tailor exercises just for them, which I think is super awesome, especially because I suffer from sciatica. It’s been only a month and I feel taller, stronger, and confident. Totally recommend!

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★ 5

Class was a little on the easier side (for me at least), but other than that it was great. Worth checking out and see if it’s a right fit for you

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★ 5

I came across an Instagram ad for this place and decided to give their free intro class a try. The Pilates instructor Nehad was super sweet and focused on each of us first timers individually. She had a calm voice and soothing presence, gently guiding us through the motions and correcting our movements with the most kindness and grace. It was my first time ever doing a Pilates class, and despite it being uncomfortable at first, I felt well-supported and motivated to improve. Club Pilates offers a variety of different classes and membership packages to suit your individual needs. Would recommend the intro class for sure! Thank you, Nehad, for the great experience :)

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★ 1

FIRST OF ALL ITS NOT A MISTAKE THAT THIS REVIEW IS IN CAPS!!!😡
MY DAUGHTER WAS GIVEN A GIFT CERTIFICATE BY HER HUSBAND TO THE INTRODUCTION TO PILATES BEGINNER CLASS.. She went to her first class And had never been before. The instructor giving the class his name was Ismael completely embarrassed her to tears! Apparently, she did not have a certain kind of socks, which she was completely unaware of. He called her out in front of the whole class told her she needed to go out to the receptionist, etc., etc. but he did not just stop there. He kept going and kept going shaming her in front of the whole class, she was under the assumption that this was an introduction to Pilates and that she would be shown various exercises, etc. Apparently they had signed her up for the wrong class. It was not an Introduction class!!! Instead of being kind and considerate the instructor was a complete JERK and I say that very strongly. My daughter tried to suck it up and went to the receptionist to purchase the requested sock's but at that point, she was already in tears and decided this was not for her.
.For everyone out there who tries to start something new and is a little nervous about whether or not they will embarrass themselves in front of the class by not being able to do something right etc. this is definitely the wrong place to go! Her experience was way worse than that, but this was the just of it and this Instructor Ismaelhas no business teaching a class there or anywhere else !!!!
All and All would not recommend this place to anybody!!! 😡😡😡😡😡😡

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★ 5

Clean small studio. Classes are never crowded. Great for beginners and those new to pilates like myself. Good mix of ages.

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★ 5

Love variety of classes and class times. Instructors are personable too!

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★ 5

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★ 5

Felt immediately comfortable; especially being a beginner. I, and my friends, are completely obsessed now!

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★ 5

The staff are friendly. Instructors are very kind, engaging, and easy to ask questions with. Would definitely go here again!

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★ 4

It was a good class, variety of equipment & good instructor. Only thing is we could barely hear the music, so I’d recommend to have the music at a higher volume to make it more fun and work out in a better pace!

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★ 5

I would highly recommend this studio. It is bright and spacious. The variety of classes, equipment and instructors make every class feel like a new experience. They always offer modifications for those who need them.

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★ 5

Great first time experience at the Garden Grove location. Faira was patient and an easy to follow instructor. Already signed up for my next class!

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★ 5

I went to this location through Class Pass and really appreciated the class! Even the level 1 class gave me a thorough workout for someone who goes to the gym once a week. The instructor worked with me to maximize my time on the reformer. The best part was they weren’t pushy about a membership! I will definitely be back when I’m back in town.

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★ 5

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★ 5

I like Coach Fira very much, and her classes are always fully booked more than a week in advance. The environment is very good and clean. It would be better if the front desk attitude was a little more enthusiastic

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★ 1

I recently attended my first Club Pilates class, Cardio Sculpt 1, and unfortunately, it was a disappointing experience. As a beginner, I was excited to learn and challenge myself. However, the instructor, Faira, seemed uninterested in teaching and explaining the moves. She used technical terms without clarifying, leaving me and several other new students confused.

As a newcomer, I felt frustrated and discouraged by the lack of guidance and support.

To improve, I suggest that Club Pilates emphasize instructor training on teaching beginners and communicating complex concepts in an approachable way through demonstrations. A more supportive and inclusive environment would greatly enhance the overall experience.

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★ 5

I live in the Bay Area and visit garden grove frequently. It is always great to be here because I can attend the Pilate classes. The studio is clean and bright. The instructors are personable and help with adjustments. I’ve been to different Pilate studios, this one is the best.

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★ 5

I don't member the name Ayria? At the GG location by Rodeo 66 m. She was great, thoughtful and helped to set at a level to get the perfect workout for individuals in a group class setting. She explained what the 1.0 class entailed as well as a little of what to expect in a 1.5. Her Physical Therapy background shows.

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★ 5

For my first session I had so much fun. My instructor was so insightful on how I could fix my form and improve my posture. I am definitely coming back!

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★ 5

Faira’s class was challenging but great! Her encouragement and corrections made this a pleasant class!

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★ 5

Great place. Friendly staff ☺️

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★ 4

I had a great time at the studio in garden grove. It was my first time there after being at the Los Olivos studio, small but still gets the job done. Kayla our instructor on Sunday was great during the restore session, went through different ways of achieving the same goal. Needless to say both my mom and I signed up for the next 3 months and we can't wait to see how our bodies feel!

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★ 5

Love this place! They are so friendly and supportive. As a newbie I had no idea what I was doing but the instructor made it easy to keep up and follow along

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★ 5

Very nice, clean studio, intro class was great, very friendly staff! Would surely recommend!

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★ 5

I enjoy every workout , a very pleasant atmosphere the pilates instructors are personal . Love love ♥️ and Thankful for the kind hearted instructors .

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★ 5

The instructors are very good, helpful and knowledgeable of the Pilates concepts. The Manager Ariana is very helpful and friendly and knowledgeable. When it comes to instructors Raemarie, Ismael and Faira are extremely talented providing detailed instruction to do the exercises making sure that you get the best results without injuring yourself!!!

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★ 5

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★ 4

Liked the clean facility and equipmenta. Instructor was also very friendly, receptionist could be little bit more professional and courteous.

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★ 5

Informative and engaged staff.

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★ 5

I love my Pilates classes at the garde grove location . I am new to Pilates and learning so much just how effective Pilates is. The instructors are very knowledgeable and have been great and very patient and encouraging with me taking the time to direct me in correct way to do the exercises.

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★ 5

I thoroughly enjoy being a member of Club Pilates Garden Grove @ LAF. I’ve gained so much from the instructors here, Ismael’s Pilates expertise is unmatched (I may be biased, but we love his classes), Kaili’s cues are on point as well as her ability to encourage you to pull more from yourself, Rae Marie is just wonderful, ask anyone there and they’ll agree, Dmitrios is high energy and he makes you sweat and enjoy it!
I could go on about the instructors but let me also say that the members here are like old friends you’ll be welcomed immediately by most everyone.
I’m happy to be a member of this studio.

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★ 4

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★ 5

I am happy working out at Club Pilates - Garden Grove, the staff is so nice & helpful in answering all questions and the instructors are so nice and helpful. highly recommended.

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★ 5

It was a fun intro section with Raemarie, great work out.

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★ 5

No matter your level or age Club Pilates makes you feel welcome and give your the workout you can handle. I love it! Going for 4 years.

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★ 5

It was a great class that taught me the basic knowledge needed to work with this machine! Johanna really took the time to help us. She is passionate about her work and helping her clients.

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★ 5

Love this studio. It’s clean, very professional but most importantly accommodating. As a full time working mom of 2, this studio has so many classes throughout the day and the staff is super helpful. My favorite coach is Faira, she’s super high energy. If you have a weak core, I highly recommend checking this place out. After 2 kids, I felt my core and pelvic floor were so weak. Ever since I started doing Pilates, I feel so much stronger.

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★ 5

Johanna was amazing! She made me feel so welcomed and like we were best friends working out together. I’m excited to come back and see her in more classes!

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★ 5

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★ 5

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★ 5

I love this studio! The space and equipment are very clean and I feel safe with the doors locked during the classes. Ismael and Faira are my favorite instructors since they are very friendly and put a lot of care into their workouts. Can’t recommend this studio enough!

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★ 5

Since starting Pilates approximately a year ago after being diagnosed with a spinal condition I have noticed positive changes in my overall fitness. Garden Grove Club Pilates is conveniently located inside LA Fitness, offers various affordable membership plans and their instructors are well trained professionals.

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★ 5

I absolutely love my classes with Johanna. She makes me feel extremely encouraged, as well as is wonderful at providing positive feedback to improve my workout. I had a recent injury and she made sure I was able to get the most out of my class and provide proper accommodations. She is extremely knowledgeable has such a kind spirit. I look forward to taking classes with her.

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★ 5

I absolutely loved Club Pilates. I was able to keep up in the class being new.

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★ 5

This studio is so welcoming and so much fun! The instructors are very kind and front desk is very sweet. I feel like it is very healthy for my dad back and knees and shoulders for a 59-year-old who has done physical labor my whole life. I look forward to coming and being in perfect bikini shape soon I’ve only been twice so far, but I’m going to try to go more!

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★ 5

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★ 5

Have been working out with Club Pilates for several years. It has strengthened my core and increased flexibility and balance. Has reduced my sciatica pain. I really enjoy the sesssions lead by instructors Dimitrios, Candace, and Raemarie.

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★ 5

Great facility,! teachers are available to help with alignment, posture, any previou injuries.

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★ 5

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★ 5

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★ 5

I highly recommend this Club Pilates Garden Grove LA Fitness. They have well qualified instructors there. My favorite instructor is Raemarie. She is very knowledgeable and so good with her instruction. Raemarie is so positive and caring. She is the best instructor and we’re grateful for her guiding us with our Pilates classes.

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★ 5

Love the instructors and the diversity each teaches.

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★ 5

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★ 5

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★ 5

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★ 5

Instructors are all amazing. Really enjoy the different classes and the times available.

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★ 5

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★ 5

I love this location & the staff! Pilates is my new favorite way of working out. I definitely recommend this location!

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★ 5

Love the Pilates workout. Gaining flexibility and getting stronger. Instructors are very willing to assist personally.

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★ 5

Had a great time! Did a session with my Mom for Mother’s Day and the trainer was great!

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★ 4

Can't complain, the facility is so neat n clean (we cleaned the equipment before we leave) the instructor was pretty helpful , it's my first session, will see in the long run .

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★ 5

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★ 5

I would like to express my appreciation for Kayla, who is one of my favorite instructors. Her ability to combine and connect various exercises is both creative and effortless. As a result, time flies during her classes, and my body feels the benefits of the hard work.

Kudos to Kayla!

Sincerely,
Maria Moreno

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★ 5

Clean, professional classes. Super enjoyed the introduction class. Highly recommended!

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★ 5

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★ 5

So addicted to going to my pilates classes at Club Pilates Garden Grove. For me, it's really conveniently located, and they offer lots of different types of classes (not just Reformer) all day. All of the instructors are awesome, with their own teaching styles, so even if you just take one type of class, there's still variety! I took advantage of the free introductory class, and there was no high pressure sales pitch to get me to sign up for a membership. It was suggested that I take a couple of single classes to see if I was truly into it, and I was hooked. They did not have to convince me to sign up for a membership. I really love it!!

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★ 5

Class is hard but fun. Instructors / staff are friendly and helpful. Give it a try!!

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★ 5

I love this location! All of the all of the instructors are amazing, kind, and friendly. Faira is also new, to this location but she is one of my favorite instructors! The equipment and location is also very clean!

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★ 5

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★ 5

Did the intro class with my sister on 4/11 w/ Faira! We loved it. We’re definitely calling to get our membership.

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★ 4

I have been taking the session with Rae Marie She’s very good! She makes sweat! She’s patient, clear and helpful with us newbies. I am just not too excited about the payment/session credit plan. I think that payment plan should apply to a monthly due for say 1x a week or 4x a week plan. Instead of paying monthly for just 4 sessions! Some months have more than 4 weeks

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★ 5

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★ 5

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★ 5

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★ 4

Knowledgeable staff and a good low impact toning work out.

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★ 5

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★ 5

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★ 5

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★ 5

Raemarie is an awesome Pilates instructor!
She makes the workout so much fun and challenging at the same time. You can tell that she is passionate about it by her caring enthusiasm and energy. She varies the workout so each session is fresh and different. I appreciate her dedication and professionalism.

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★ 5

This is the only studio I've been to and i love it. I've had such a good experience here with the instructors. I've recommended it to friends and some have joined as well.

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★ 5

Great "core" workout that gets results. Talented instructors with varied routines keep it fresh. Welcoming community of members.

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★ 5

The facility is clean and the instructors are pleasant and helpful.

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★ 5

I love Club Pilates Garden Grove. Ismael and Kayla are my favorite instructors. It is welcoming, non-intimidating, and just challenging enough! I always feel so much better physically and mentally after class. I can usually get my classes which I hear is difficult at other studios. I highly recommend this studio!

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★ 5

I was introduced to Club Pilates - GG through ClassPass. Now as a studio member, I've been consistently going over the past 6 months and have never believed in my body more than I do today. Great instructors who provide individualized attention during classes to make sure you're using the right form, which I truly appreciate!

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★ 5

My favorite instructor is Ismael! He always challenges everyone. Just come early on the weekend bc parking can be difficult in this plaza.

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★ 5

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★ 4

love all the classes ◡̈

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★ 3

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★ 5

Loved the experience and the work out. I am new to Pilates, and can definitely see this being part of my weekly routine!

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★ 5

I like the friendly environment at Garden Grove Pilates studio. I take class 2-3 times per week and i get a different work out each time because the instructors are so diversified. Shout out to Demitris for making the class challenging.

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★ 5

Great place filled with great instructors. Recently took a class with Mely and she always teaches me something new. Truly a patient person who takes time to honor all levels of clients in the class.

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★ 5

Such a great workout. It was a full body workout that was also like a Physical Therapy session.

It relieved all my knee pain, my shoulder pain, and now I feel much stronger to play physical sports.

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★ 5

I have had long term covid for almost 3 years and not able to excercise at all .I finally wanted to try and I had never done Pilates before I tried it yesterday and I LOVED IT!!!!! I'm not sore it didn't hurt my body and I wish I could go every day!!!!! And I feel really good today like I really accomplished something!!!!

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★ 5

I love this class! The variety of exercises is endless, the instructors all so helpful, and conveniently located in my local LA Fitness!!

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

Ismail is the best! I love this studio. It’s always clean and the instructors are great

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★ 5

Every time I go here to work out , it’s always a great experience!!!! Class is always clean

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★ 5

I really enjoy practicing pilates in this clean and welcoming environment. All the instructors I took classes with were super helpful. Big shout out to Raemarie and Mariana!!! Both Raemarie and Mariana always bring positive energy, enthusiasm along with clear instruction and hands on guidance which have helped me to learn and enjoy practicing pilates. Thank you!!

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★ 5

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★ 5

This time the CP Reformer Flow 1.5 was a real challenge with the new instructor in a good way. My muscles and joints were loosened up and stretched with some cardio getting my heart rate up. Thumbs up.

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★ 5

The instructors are great and very clean place. Really enjoy Club Pilates

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★ 5

Satisfied Customer

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★ 5

I have been going here since it's first opened inches neighborhood. Such a great palace to get our weekly or daily workout in. They have amazing instructors that cares about your progress.

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★ 5

Ismael is an incredible instructor- really has helped with back and neck pain.

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★ 5

I love working out here. The studio is always clean, there are plenty of classes that work for my 8-5 M-F schedule, and the workouts are excellent. I’ve been coming here 3-4 times a week for 3 months and the results have been fantastic. It’s a great effective, low intensity workout.

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★ 1

Stay away from this place. Rude and hard to cancel.

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★ 1

Don't do it! My wife had/has a membership. We tried to cancel but they keep charging us. At first she was enjoying some of the classes(the classes were hit or miss depending on the instructor). When she went out of the country for a month she forgot to put her membership on hold/pause. She asked me to do it for her and I tried. I called and spoke to someone who said that they would put the account on hold for the month. Either the person on the phone didn't know what they were talking about or they straight up lied about it. They continued to charge our card for the month. When we asked about it we received the worst customer service. Then we tried to cancel in writing this time. I'm now having to work with the bank to get the charges to stop. Really shady contract terms and bad business practices. I wouldn't recommend this place to anyone.

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★ 1

I would do zero stars if I could! Ismael was completely rude, it was my first time and I needed help and he was unwilling to help, and plus the place was dirty! There was blood on the bosu (see pic) and when I asked for a wipe, again Ismael gave me a rude tone for asking for basic necessities. DO NOT GO HERE! I wish I checked the reviews before coming. Complete waste of time.

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★ 5

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★ 1

I'm utterly disappointed with my recent experience at Club Pilates. As a busy resident physician and first-time visitor, I planned my day to attend a class. However, the door to the studio was locked and I was denied entry when arrived 6-minutes late due to unexpected work demands. Unaware of the 5-minute grace period, hoped for understanding and flexibility.

Instead, the instructor rudely denied entry, saying "Uhh... no" with a dismissive tone. This lack of empathy and courtesy left me feeling disrespected and unwelcome. I understand the need for rules, but as a newcomer, I would have appreciated being allowed into the class with a gentle reminder of the policies afterward. This would have given me the opportunity to learn about and respect the studio's rules without feeling completely alienated.

Club Pilates should reevaluate their customer service approach. This terrible first impression has left me questioning whether l'd ever want to return. Club Pilates, please consider treating first-time visitors with more compassion and understanding.

Tuesday 3/28/2023, 4pm class.

Source: Google

★ 1

This place is so unprofessional. 6am class and there is a no show of instructor and front desk. No message nothing. All of us waited outside until 6:30am.

Source: Google

★ 1

Customers be ware of not being able to cancel.

Great instructors and teachers but bad management. I love most of the instructors however when it came down to canceling my account I encountered a lot of pushback which should not occur. Consumers have the right to cancel and should not be ignored after requesting cancelation multiple times.

Customer service is what really brings down a business ratings. This franchise within la fitness has not been open long and they are already mistreating their customers.

I have had to escalate this issue to la fitness corporate, my credit card company and BBB.
All I want is to simple cancel my subscription to club Pilates which is very difficult to do.

Source: Google

★ 1

I’ve left this company about 4 months ago because it just too expensive for me. After calling and giving them an answer why I’m leaving and “accepting” my cancellation subscription. Finding out was still being charged $90 behind my back. This is my first angry review in my whole life. And just to do people like that is so shameful.

Source: Google

★ 5

Jo the instructor was amazing. She really helped especially because it was my first class. The receptionist was super cool too!!!

Source: Google

★ 1

They digitally signed a 3-month agreement for me with no ability to cancel. A week later, she's trying to get me in to sign the agreement since she knows I didn't sign it myself. After a bad experience at my third class (way too hard even though it was a beginner class and attitude from the instructor) they told me I couldn't cancel. I'm stuck paying more than $300 for 2 1/2 visits. Pilates is a great exercise, but with their draconian membership terms, think twice before you join.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 2

For 4 classes a month, its about $88 or so. The pilates work out is to be incorporated with regular work out. I would say that its a good start prior to getting into heavy work outs. The Garden grove location however has young employees that do not show care for customer questions or concerns about unauthorized card charges. If you attempt to get answers, the usual repsonse is immediate denial of responsibility. Once they realized they were wrong and they still didn't apologize. I think the girls name was Rachel or Raquel (not sure). I canceled because they did minor charges on my card and I stopped trusting them. They would have me call a 3rd company to try and resolve. Anyway on the upside, they have some great instructors in every class.

Source: Google

★ 5

I really love the class. It works me out without putting a lot of stress on my body.

Source: Google

★ 5

CPGG is a great place for a Pilates workout. Back issues, knee issues, lack of core strength? This is where you need to be! Instructors are certified and very in tune with client needs. All staff is friendly and attentive and the studio is clean (double cleaning after each class).

Source: Google

★ 5

Garden Grove has created an amazing environment outside (literally outside) for clients! The staff is incredibly welcoming. Teachers are knowledgeable and actually correct clients’ form. I am so thankful for the space that’s been created at CP Garden Grove, I take class every day and feel safe doing so. Pilates has been my lifesaver pre-covid and it is now more than ever. I imagine it’s a pain to move reformers and other equipment outside every day but it is very appreciated!

Source: Google

★ 5

close to home and easy to get started.

Source: Google

★ 5

New studio love how close it is to home for me. Instructors are welcoming and great at making sure you are doing things correctly and getting the best benefit.

Source: Google