★ 5

Mei is just amazing! I went to the class to tired with sore shoulders and neck came out feeling amazing

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★ 1

My biggest complaint comes with the 30-day written notice requirement to cancel the membership. It's impossible to see what day of the month you signed up in the app or even to see what day you are billed as a proxy. Basically, if you don't give notice on your billing date, you are paying for 2 months instead of one. So, as soon as the charge came through on my card, I submitted my written notice. However, I was told that I was 3 days too late...bc processing and posting time... they charged me for 2 months instead of 1. To add insult to injury, the reason I was cancelling was because my doctor told me I could practice for health reasons, so I actually paid for 90 days of membership I was unable to use. A simple customer service gesture would have gone a long way here, particularly for a long standing customer.

Like the other reviewers have noted below, club pilates conveniently ignores emails.

Beyond predatory policies and poor customer service, The classes were just ok. Some instructors are definitely better than others. I prefer classes that are predominately reformer based, and I would estimate these are closer to 60-70%. Likewise, the classes are truly beginner level, even the intermediate levels, which are very limited, are really still beginner classes. I guess corporate pilates risk management stripped out many of the reformer-based pilates exercises. Not to mention, to participate in an intermediate level class, you have to have instructor approval. I paid for a global passport membership, which meant that I could go to any location (,bc I travelled a lot for work).... Yet, I couldn't register for the intermediate classes bc the system isn't set up for you to have a universal profile. The instructor in Charleston, for example, had no visibility that I had been a member of club pilates for 2 years or was approved to take level 2 classes (which again, are really beginner classes still).

Another qualm with the membership, is that the system limits you to 15 classes (which includes holds for waitlists classes). All of the classes were always full. So I would out my name on as many waitlists as I could ... But then couldn't book far enough in advance out bc I had already reached my 15 class hold.... Yet was in maybe 1 class. The only way to work around that was just to commit to not going to Pilates for 2-3 weeks .. so you could book classes that weren't full. So wait, it's like another month of membership you can't use.

Don't even get in to how difficult it is to book classes at different locations for people who travel.... Bc that 15 class limit (including holds for waitlists) is comprehensive across all locations. Yet, the system can't provide any insight into your "approved" level 2 status or your anniversary date for billing.

Finally, I thought, hey... The monthly membership really isn't working for me... Maybe it would be beat if I just buy class packs of 10... That way if I didn't get off a wait-list, I didn't lose a class ... And I wouldn't be limited to trying to a really take pilates classes .. but no, no, no. They do not offer class packs. Maybe sometimes, maybe some locations. But really, they just want you to sign up for a membership- one where you can't use it for the first few weeks/month bc of waitlists and limit on holds, and one that advertises a 30 day cancellation but really is 60 days in practice except for 1 day of the month, if you guess it right bc that is information you cannot access in your membership profile. You CAn email a member of the team and ask.... But another gamble if they even respond to you... Which is a low probability.

I feel badly for the 1 star review. It really is more for the franchise. Most of the individuals that work in your local store are great and care.

Source: Google

★ 1

Signed up for what was explained to me as a limited membership. I find out they are charging me for a recurring membership which I caught one day after the charge was made on my card. I phoned to cancel and naturally they won't refund anything. Avoid this place, horrible customer service.

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★ 5

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★ 5

I always get a superb workout with Mei and I never have to worry about injuring myself. Mei makes a challenging class, is very skilled at giving directions, educating the class, and keeps the class moving at the same time! One of my FAVORITE instructors!!!

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★ 5

They have a fantastic instructors. This is a great studio.

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★ 5

A great class. Mei's make sure that we get the technique. Her class is well conducted with a good work out!

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★ 5

Thank you, Bona!

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★ 5

Great instruction
Very enjoyable class
Feel great
Thanks Mei

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★ 5

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★ 4

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★ 5

Nealie is an excellent teacher! She challenges you and makes the class interesting!

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★ 5

working with MARY as fun and effective
And michelle

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★ 5

Chrissie A. Best and most knowledgeable instructor at Club Pilates

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★ 5

Bona pushes consistently, compassionately and with good humor. She pays attention to individual needs!

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★ 5

Naz is a wonderful and knowledgeable instructor.
Highly recommended.

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★ 5

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★ 5

Los olivos location is always so much more
Friendly and helpful than the others. Naz it’s always very gentle and kind when she teaches as well as when she corrects. It’s a very rewarding experience when you take her class. Some instructors at other locations can be a little bit snippy and don’t make you feel very good if you’re not exactly on point. I think Los Olivos has the best bunch of instructors that always make you feel welcome

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★ 5

Chrissie was amazing! Can’t wait for my next class with her!

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★ 5

Nealie is an amazing instructor at Club Pilates. She is just the right balance of inventive challenge exercises and caring instruction. It takes a special talent to teach the range that she does!

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★ 5

Michelle and Mei’s classes are great! Challenging but doable!

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★ 5

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★ 5

Loving the classes with Chrissie, awesome 🔥, there is a reason why her classes are always booked. Thank you 😊

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★ 5

Really love taking class at this location - esp from Chrissie! She really knows her stuff, I enjoy every single class! 😻

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★ 5

Very nice 😍

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★ 5

Excellent place, although I’m not experienced in Pilates , I am starting to train and just want to say 12/10 to Jen, Wendy and instructor Nas …Jen and Wendy phenomenal communication and customer service and Nas excellent style and instruction .. I look forward to coming back and continuing training here!!

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★ 5

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★ 5

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★ 5

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★ 2

I have been a member of the club for two years. This is my first time to take a class with Mei Coach here. And it was the first time that I had a very uncomfortable after the class. During the class , Mei said my movements were not standard and took away my ball. Then she told me that I couldn't take classes of this level again. This was very impolite and unpatient. This made me feel that I learned nothing from the two years of Pilates classes.

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★ 5

Wonderful place. The workouts are incredible and the instructors are amazing. Chrissie is the main person that I see, but honestly, any of them are great. Pilates has truly healed me and is so great for your body and mind.

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★ 5

What I love most about Chrissie is the way she choreographs her classes. I train with her 3-4 times a week & no two sessions are ever the same. She has an extensive knowledge of anatomy & kinesiology and can safely guides you through intensive training. I’ve seen amazing results in the 4 months I’ve been taking her classes.

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★ 5

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★ 5

Great class and excellent instructor. Love Michelle's classes

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★ 5

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★ 5

I’ve been with Club Pilates for 1 1/2 years and have enjoyed my classes and instructors at each studio but I have throughly loved attending Club Pilates Los Olivos and the sessions with Chrissie. She explains the benefits of each movement, how the layers of progression strengthen our core/muscle group. Plus how to check in with our bodies to ensure we are working the intended muscles. Thank you Chrissie for your dedication to help all of us on our journey for a healthier, stronger body that moves as it is intended.

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★ 5

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★ 1

I could not agree more with the low reviews. It is true that the front desk employees are just awfully not welcoming but rather entitled. They give you wrong information and act bothered when you inquire about pricing, memberships, cancellation policy, etc. It is true, there are long waitlists which is a bother, commitment of 3 months, now they have added initiation fees of $149?!?!, they do not offer a trial class. I mean it is not worth it, you have other studios with wonderful instructor. The prices at Club pilates are HIGH compare to other studios.

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★ 5

I really like Michelle. She is fun, has a great personality and challenges me. Great workout!

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★ 5

My first introduction class with Naz at club pilates in Irvine was very informative. She is professional and very patient with us new to plates. I will be returning each week to learn and implement this in my exercise routine. Thank you Naz. Dr.Ella Croney author of ForeverYoung.

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★ 5

Chrissie is outstanding! I took her TRX class today and she did not disappoint. She’s extremely knowledgeable and informative. Not to mention she’s got a wicked sense of humor. Thanks for a great workout Chrissie!

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★ 5

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★ 5

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★ 5

Nandini is amazing

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★ 5

This is a great studio. The staff and the instructors are all phenomenal and super helpful. There is a great variety of classes and times. Please make sure to take a free intro class to try for yourself.

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★ 5

Club Pilates Los Olivos is an amazing studio! Some of the best instructors who care about your safety and improvement. The front desk is always friendly and helpful too! 5 star experience! 😊

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★ 5

Club Pilates is great! They have a lot of class options and some great instructors. Sorry I can’t share my favorite, I want to be able to get into her classes.

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★ 5

Just wish it was more affordable.

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★ 5

Chrissie is a magic woman. God bless her. Seriously. I haven’t really ever been a workout person and started Pilates as I heard it’s low impact exercise. Iv fallen completely in love with the way it’s done at club Pilates. I don’t think I’ll ever stop. My absolutely favorite instructor is Chrissie. She has never ending patience, a fantastic sense of humor and will really work with you and your body to craft the workout exclusively for you. I will follow you wherever you go Chrissie!!! ♥️
Other really good instructors are Nealie and Naz. I don’t ever miss any of their classes!!

Source: Google

★ 5

With Chrissie, be prepared for an amazing workout, knowing that your form will be great. Chrissie won’t let you get away with bad form. She’s great at calibrating the intensity based on the class level. Expect to transform your Pilates practice once you start attending her classes!

Mary and Madison are also star instructors. They are attentive, will correct your form, and make sure you leave energized after a great workout. I highly recommend all 3 instructors.

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★ 5

Chrissie is a great instructor! very instructive, attentive, and hilarious

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★ 5

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★ 5

Brianne is an excellent instructor! She keeps the class flowing and I was always clear on what she wanted us to do without looking at her. Love it!

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★ 1

Club Pilates Los Olivos location is extremely inconvenient. When I have inquiries, the phone is never answered, so I either have to visit in person or wait for an email response. They never explained the membership cancellation policy, and when I asked about cancellation, they simply said to fill out a form. However, after canceling my membership, they claimed I needed to cancel a month in advance, and I was charged for the following month(s). When I requested a refund, that’s when they finally explained the rules.

Additionally, they removed the membership function from the app, making it impossible to participate in classes. The staff’s inappropriate responses, lack of accountability, and unclear explanations, along with an app system that doesn’t allow for card payment options, seem like intentional bad practices

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★ 5

Mei is amazing!!

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★ 5

Excellent direction and correction

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★ 5

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★ 3

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★ 5

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★ 5

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★ 1

Before sign up, Be sure to read reviews.
Who gave 1 point were people who actually used this place.

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★ 5

I have an unlimited membership & have been attending Club Pilates Los Olivos Studios for 1Yr 1/2 I’m completely satisfied & happy 😃 with the instructor’s & the staff. 🙌🏼 If I have any concerns I talk to Vanessa @ the front desk & she’s very Lovely, responsive & quick at handling all my concerns or issues. I really love this studio as it has cool air flow running through your class 24/7 & during the summer months, it really makes a difference specially when you’re taking a cardio class. I’m extremely happy with the amazing results I’ve had of investing in my physical + mental health!!
I cannot thank the instructors @ Club Pilates enough for making such a positive impact in my life.💜
I definitely recommend Club Pilates & if you would like to see amazing results like I have
I definitely recommend attending a minimum of 5+ classes a week.💪😀💗

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★ 5

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★ 5

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★ 5

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★ 1

Very difficult to cancel reservations early even if health conditions or emergency happen. They charged me multiple times for the cancellation even ahead of time. This is the reason I want to end membership. I wouldn’t want to pay such a high monthly payment $260 and not getting any better service.

Source: Google

★ 5

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★ 5

It’s one of the best classes I have ever been taking in my life. They have expert instructors and the club is very clean.

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★ 5

Aryn is an amazing instructor! I try to take her class whenever possible!

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★ 5

Excellent private session with Tawnya who is one of the best instructors, period.

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★ 5

Naz is a solid instructor - many times I take two classes at Los Olivos studio bc it feels too easy; not the case today with Naz - was a real workout and could not do a second class - felt GREAT!

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★ 5

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★ 1

BE AWARE:
- You will never be able to find classes in the mornings during the week specially during weekends (Friday, Sat and Sun) sometimes there will be 15 people on the waitlist.

- The classes are not as good as other Pilates places the 1.5 class is actually level 1.

- When you become a member they don’t disclose that it’s almost impossible to find classes in the mornings or on the weekends.

- They fail to mention that you have to have 3 months commitment.

- They told me that I can downgrade or upgrade at any time but they failed to do so.

- If you have any questions no one can help you and it takes forever for someone to get back to you on your emails.

I tried it for a months and did not like it.

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★ 5

Aryn is such an amazing instructor! Her classes are so much fun and provides such a good burn after! Love it!

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★ 5

The free trial workout was fantastic. I am 100% convinced that this will change my body shape and strength for sure.

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★ 5

Provided a challenging workout with excellent instruction

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★ 5

A friendly and beautiful place. Our pilates instructor guided us using understandable language. Thank you.

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★ 5

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★ 5

All the instructors at Club Pilates are great. Particular standouts are Chrissy who teaches challenging techniques in her L2 advanced classes and Susan and Colleen who put together challenging classes with creative movements weekly. All of their classes are fun and you walk away with a full body workout in the end. Great classes!

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★ 5

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★ 5

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★ 5

This location has very nice instructors and staff ladies. They make exercising fun and motivating with variety of different levels, intensities, and styles depending on instructor + session chosen.

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★ 4

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★ 5

Mary is a fantastic instructor, she explains what you the specific exercises work/ do for you and why. Great motivator and instructor! Also very warm and personal!

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★ 5

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★ 2

Great and nice staff. Money grabbing policies though - $150 enrollment fee, must have membership for 3 months to avoid a $100 cancellation fee, only management can freeze or cancel memberships so if they're not in, you're out of luck.

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★ 5

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★ 5

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★ 5

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★ 5

Absolutely love Brianne’s classes. She’s an incredibly good teacher and a wonderful, friendly person!

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★ 5

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★ 5

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★ 5

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★ 5

Hsin is the best! I wish I could take her classes every day! My favorite instructor ever!

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★ 5

Chrissy is a fabulous instructor! Loved her class at Los Olivos studio Suspension class was a great new experience! Directions were so clear and she really took time to make sure my posture was correct. Many thanks for a great class!

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★ 5

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★ 5

This was my the first ever pilates class and Jennifer guided me step by step so well!
I highly recommend her and I will definitely come back for more classes with Jennifer! Thank you!!

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★ 5

amazing class. one of the best instructors

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★ 5

I’ve been coming to this studio since they opened. Instructors and staff are so nice, and most all I get a great workout.

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★ 5

I love going the classes, they push you to improve but aren’t so hard you can’t get through them.

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★ 5

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★ 5

WOW ~ had a super productive lesson with Chrissie today! She was able to pinpoint my weaknesses and help me correct them.
Along with that she helped me overcome some fears I had with the chair! Treat yourself to a few private lessons, they are well worth it. Thank you Chrissie!

Source: Google

★ 1

For the first time of my life decided to join to Pilates classes, and just found this location ,
I exactly told them how is my schedule and how i can participate in classes, but they just want I registered and didn’t clear all rules
After one week i just noticed my credit cards just keep charging, when I called they told me BC of no shows which is I didn’t know and honestly explain to them and they said they will refund my money, but after 4 weeks and after 4 times calling which is all the time they keep saying to me your refund in process , they said sorry we can’t refund your money!
Administration really weak and miscommunicate . I don’t recommend this location at all!!

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★ 5

First visit with Chrissie (private) amazing ! Her knowledge is above and beyond! Can not wait for the next visit..
Vanasa is wonderful

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★ 5

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★ 5

Not ALL is the teachers at Club Pilates Los Olivos are great but I do like Aryn and wish that she taught this location more. Nikki is also good at cueing as well as Carson for cardio. Cueing is SO important went teaching a class, also offering options to increase or decrease the difficulty as well as just being nice to your clients.

Megan subs sometimes but is mostly at Laguna Niguel. She was great at cueing and seemed like she’s been teaching for a long time. Wish Arya, Nikki, Megan and Carson taught more at the Los Olivos location

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★ 5

Chrissie is the best! I love how she always incorporates traditional Pilates moves.

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★ 5

She’s always friendly and tries to understand my condition to work with.

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★ 5

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★ 5

Lily provides a complete body Pilates workout! I love her morning classes!

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★ 5

Love that the core workouts. Helps so much

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★ 5

Was my first time doing Pilates and was just so much fun! Loved it is a lot and thank you for the great time! 😆

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★ 5

My favorite studio to do Pilates! I take classes with Kellie on Fridays and she is an absolute angel. Always looking to help you get your best workout. I took my first class with Mei today and she killlllled my body! She puts the WORK in Pilates! Im obsessed and can’t wait to attend more classes with these two ladies.

Also, I love the fact that the women at the welcoming front desk, Vanessa, was very inviting and happy to greet me every class.

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★ 5

Hsin is an excellent Pilates instructor ❤️ ❤️

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★ 5

👍👍👍

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★ 5

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★ 5

Today was my first day. Chrissie made me feel comfortable and checked on me to make sure my form is correct.

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★ 5

Jennifer is a great instructor. I love this location!

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★ 5

I really enjoy Chrissie’s classes. Love how detailed she is in her explanations. She also doesn’t rush between sets like others I’ve experienced with.

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★ 5

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★ 4

I love the instructors and variety of exercises they each offer. My only wish is for there to be more classes in the afternoon on Saturday and Sunday.

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★ 5

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★ 5

Love her classes!

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★ 5

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★ 5

I absolutely love coming to instructor Nickis class! She’s fun, personable, and offers great modifications!

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★ 5

Great club. Lizzie is so helpful. Great program.

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★ 5

Love all the classes and All the teachers

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★ 5

This studio introduced me to Pilates - 130 classes in and still love it just as much as my first class! Every instructor is different, so definitely try a bunch and see your favorites are. Shout out to Nealie and Naz!

General management has changed, and it does seem like communication has improved. I personally haven’t had any issues, but I wouldn’t put too much weight on older reviews.

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★ 5

Kellie is amazing. Her class was challenging and fun without being too difficult. She addresses all areas during the session while keeping it fun. 👍🏼👍🏼

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★ 1

Instructors are very inconsistent in their teachings. I never felt safe here while pregnant because what I “could” or “could not do”, changed depending on the instructor. I do not recommend joining. There are better trained instructors else where!

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★ 5

I have been a member of this location for about 6 months. When I joined it was extremely frustrating trying to communicate with staff there (coordinating private lessons). But since they replaced that manager, things have been so much better. I would not count this place out based on these reviews. I notice there are some real prima donnas that come in and possibly these types authored a review or two or more here. Take it with a grain of salt, unless you are of a similar mindset! lol

I will let you in on a little secret... one of the best pilates instructors in the business works here. If you are coming to pilates to truly get results and not just there to ride a carriage and brag to friends that you do pilates, then please do yourself a favor and take one of Chrissie's class. I have taken so many classes over the years, in OC and elsewhere and no one understands how these movements will impact your body (help or hurt you) like she does. I feel so blessed to work with her. She is truly helping me heal. Something even physical therapists have been unable to do!

Source: Google

★ 1

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★ 1

Worst pilates studio in Irvine & Mission Viejo.

They do not care any human being over there. All they care is money.. that is it.
I regretted big time the day I became a member. Such a rip off!
No response to any phone, any email.. I have been trying to cancel my membership for 1 month.. I wish I read all the comments below before I became a member..

They are making this cancellation policy so difficult for people to keep their membership.

I will dispute the charge from my bank and if neccessary file a lawsuit against this studio.

Source: Google

★ 1

There are no words for the experience I have faced since “trying” to cancel my membership. I was one of the first to enroll for the new Club Pilates location in Los Olivos! What started as a great experience, quickly devolved into one of the most deceptive and challenging situations I have EVER had working with a business! I cancelled my member in June (with my 30 days written notice) and was informed my membership would be cancelled by the GM. Fast forward to July - Charged! So I immediately email the GM and alert them & ask for a refund.. no response! I email again … no response! It is not until mid-August after multiple phone calls and emails that the NEW GM responds! She informs me that she has now canceled my membership and I won’t be charged anymore.. but what about my refund? After going back and forth, she finally send an email stating i’ll get my refund in 7-10 business days! More than 10 days go by, no refund! Email again.. call again.. over and over, no response! I called today… the GM answers.. has no clue who I am .. even though we have talked multiple times and she has MANY unanswered emails from me in her inbox! She basically tells me I am out of luck because she needs to ONCE again figure out why the refund is not coming through and that she is going to send an email to their billing today with “priority” .. why wasn’t this done weeks ago? So here I am.. about to enter October .. still waiting for my $180+ refund!

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★ 1

Impossible to get a hold of staff to resolve issues and very unprofessional front desk staff behavior. If you’re 5 minutes late you won’t be able to attend the class and get a fee. A 30-day written notice is required to cancel the membership, and conveniently they ignore the written notice emails and come up with new rules to make you pay for another cycle. I’ve used ClassPass and tried a dozen different studios far better. This is by far the most unethical business practice I’ve encountered in my life and will never purchase anything from them.

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★ 1

I am disappointed that people like these are in business in OC. I have been tricked into buying private lessons and they weren’t prepared at all for it. You have to call 50 times or text before they answer to schedule. I addressed the problem to the staff and manager and they said they can’t issue any refunds.

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★ 1

I tried to downgrade and cancel my membership, and they kept charging me the full unlimited membership price for 2 months. Have been calling them and emailing them about this change. They promised me to reflect that on my bill, but nothing has been changed yet.

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★ 5

Brand new center with great equipments. Great coaches; Naz and Marissa have been absolutely amazing, I count days to be able to attend their classes, wish we could have more classes offered by them.
Please offer more classes as they tend to book way in advance and the wait list is too long.

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★ 2

This studio is clean and well set up. Staff is friendly and helpful. Great location in the Los Olivos shopping center. Unfortunately, it has been impossible trying to get ahold of them. I have messaged them, I have called and left multiple voicemails. Classes are booked out for weeks and it is challenging to get in. For anyone who works a full time job, this studio isn’t the best option unless you are able to plan workouts almost a month in advance.

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★ 5

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★ 5

Holly was amazing g. 2nd time visiting.

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