★ 5

I’ve been coming here for over 7 years and I love the location and classes! All of the instructors are awesome - their instruction is consistent yet every time is slightly different so it never feels like the same class twice. I’ve had some recent interactions with the staff (shoutout to Nicky!) for absences, bookings, etc., and everything was taken care of quickly. So glad to have CP nearby!

Source: Google

★ 1

Been coming to this location for years and have recently had several issues with front desk staff in the past 6 months. They always have the doors locked during business hours / are on personal phones and their phone rings / they take personal calls during group classes. I tried to walk in with my mom who’s in her 80s and they unlocked the door to tell me that if I wanted to sign her up I need to call in to schedule and intro class and refused to do it in person, my mother is not tech savvy so I was hoping to sign her up that day in person. I had asked for her name and manager information to file a complaint as the gal working front desk ( brown hair with highlights, and has an accent I’m not sure her name) has often been argumentative with myself and other members when asking basic questions, I’ve even seen her go off on other staff, she said if I didn’t like her attitude to go somewhere else and refused to give me any information. That’s precisely what I plan to do because I do not appreciate such poor customer service and unprofessionalism when paying so much for a membership for 5+ years. I have talked to the girls I have classes with and they have had similar issues with this staff member and try to come in when she’s not working. As a business owner with over 50+ staff myself I would not tolerate this type of behavior, I hope the owner either is simply unaware of this issue and if this is the first they hear of it I hope they resolve it before more members go elsewhere.

Source: Google

★ 1

Why would I want to join this club when all the classes are wait listed? You are charged for membership but can't even get into a class?

Source: Google

★ 2

Update: I've been told that the charge is being reversed along with some other freeze fees that I was also incorrectly charged. This has not yet shown up on my account, but I will update this review if it does not. Aileen was apologetic and nice, but I believe the only reason this is being handled now is because of the review that I posted and it shouldn't take that for issues like these to be resolved.

Erroneously charged and, after promised refund and making four calls, there has been no refund or communication from management.

After being a member for several years (and not part of any contract or commitment), my membership was frozen due to two significant surgeries that made my unable to do Pilates. I was told that I would be notified before Club Pilates resumed my membership and given the opportunity to extend the freeze period as needed. I was not given notice and my card was charged on Jan 9, 2025. I called and spoke with staff members on Jan 13 and 21 as well as Feb 6 and 7 and was told each time that the staff member with whom I was speaking wasn’t able to make the refund, but that the manager would do so. On Feb 6, I was told the manager was there, but was busy. I relayed that I needed the issue resolved immediately and a return call from the manager. I have been very polite albeit it stern in my last two calls. Club Pilates has unduly taken my money and continues to take my time and cause undue stress. Studio management is awful and has been problematic during the entire course of my membership. I won’t be returning in any capacity.

Source: Google

★ 5

Between Valencia, Anne, and Lane, I can’t get enough of their classes. Their sessions are efficient, relaxing, and motivating! Each instructor brings their own unique energy and expertise, making every class a refreshing experience. I always leave feeling stronger, more centered, and ready to take on the day. I recommend CP to everyone I know, and so far, all of my recs have signed up—and they love it just as much as I do! Thank you to these amazing ladies and Loehmann’s Plaza CP for creating such an incredible space for fitness and self-care! You’ve truly made an impact on my wellness journey.

Source: Google

★ 1

This location has a small studio space, the reformers are too close together, in my opinion. The instructors seem overworked or underpaid because they had a lot of class cancellations and instructor changes. Some of the instructors were great, but most were average, one or two were awful. Mixed feelings on the instructors. Some of the reformers had tears or rips in the leather and were patched, and sometimes the AC wasn't working. Right before summer started I attended a class and the lobby was set up with tables and they were cross promoting a medical spa. I had just finished class, was sweaty and trying to put my shoes back on, also in a hurry because I needed to pick up my daughter, and one of the spa ladies literally bent over and got an inch from my face to shove a flyer at me and began reciting every laser hair removal and body contour package available. When I politely said that I'm trying to put my shoes back on and I have somewhere to be... The woman became huffy with me and told me to have a "good evening" but in a tone that could only be considered rude and sarcastic. I reached out to Club Pilates to give feedback that it didn't feel pleasant to have a cross promotion event in the studio when I pay $$ for the privacy of the small classes, and of course nobody from Club Pilates ever responded to me. The final straw was when I went out of town for the summer (I'm a teacher) and I attempted to put my membership on hold for 3 months. For some reason they only paused it for 2 months and I was charged for the 3rd month. I've also recently moved to Roseville, so I've been attempting to cancel my membership at this Sacramento location for quite literally 5 weeks now. I've made multiple phone calls, left voicemails, and sent emails. Still no refund for the month I was charged that was supposed to be paused and no confirmation that my membership was cancelled. I've been patient. I've been polite. I've reminded them nicely at least 4 different occasions. I'm done being nice. I hope they see this review and finally process my refund and reach out to me with confirmation of my cancellation. Do not recommend. I would give this place zero stars if I could.

* I was contacted by the district manager for club pilates within 24 hours of posting this review. She looked over my account and discovered that I had been charged for the entire summer that my membership had supposedly been on "pause". She refunded me two months of service and finally sent me a confirmation of cancellation. She asked me to remove this review from Google. I thought about it, but I explained to her that I had been trying to cancel my membership at the Sacramento location because I had just moved to Roseville and I wanted to try the Roseville studio. While she seemed concerned about the medical spa cross promotion event I wrote about and said she would speak with the manger about ghosting me and never pausing or cancelling my membership.... She offered me no incentive to continue doing business with club pilates. Aside from refunding me hundreds of dollars that I was charged over the summer while I was away on vacation, she did not offer to transfer my membership to Roseville or credit me a few classes at the Roseville studio. Why would I delete the review if you didn't even bother to keep me as a customer? 🤷🏻‍♀️

Source: Google

★ 5

Really enjoyed my class with Lane P.

Thank you!

Source: Google

★ 4

I love doing Pilates - it’s great for my body and my mind. I’ve been a member of Club Pilates for over 5.5 years. I take classes 5-6 times a week. Instructors are great and staff are friendly and helpful.

Source: Google

★ 5

I have been coming to pilates for almost three months now and I can confidently say that I love this studio! The energy is always high which makes for an amazing workout. All of the staff and instructors are so sweet and supportive. I would recommend this studios to anyone that is interested in doing pilates!

Source: Google

★ 4

I enjoyed attending my class; however, when I injured myself and tried to cancel, my membership was not cancelled. I called and was told they need it in writing. I sent a cancellation notice almost a month in advance, and was still charged for a service I cannot use. I tried to call about the matter and no one answered the phone. I did enjoy the classes, but I hurt my foot and cannot walk properly. Now I feel like I have to reach out to my legal service just to cancel. Good gym, but don’t recommend solely based on their service.

UPDATE: I was contacted by Michelle and was able to get my service cancelled. I was even offered a credit to come back. That is thoughtful and highly appreciated. I hurt my foot, so I cannot do Pilates right now. When I am well, I hope to go back to class.

Source: Google

★ 5

I had a great class with Angela C, she was very helpful which is very hard to find teachers and instructors like that these days, a very clean place too.

Source: Google

★ 5

Great way to start my morning

Source: Google

★ 5

I took the free class with my daughter. We had a lot of fun. It was a workout, but it wasn't hard. The instructor set a good pace and we moved through the exercises easily. Most of the exercises we did as beginners were variations on exercises I have done in physical therapy for core strengthening and relief of back and neck pain. I'm looking forward to continuing to get into better shape with pilates

Source: Google

★ 5

Source: Google

★ 5

I love Club Pilates! They are very client friendly/oriented. They follow the Covid standard for cleaning and safe distancing. I am so grateful we have a Club Pilates at Loehmann’s Plaza!

Source: Google

★ 5

Great full body workout

Source: Google

★ 1

Club Pilates grossly mistreats their employees.

Source: Google

★ 5

The most effective physical training I've ever had.
Also, they do everything to ensure the best experience!

Source: Google

★ 5

I love this place! I've been coming here regularly for 6 months, and it's been a life-changing experience for me to get to look forward to working out. Instructors are consistently encouraging and accommodating to all different levels and attentive, though each has their own style for sure. Some of the instructors are very good about helping you make minor adjustments (like in a good yoga class) to really feel what you should be feeling and maximize the effects of your workout. I especially appreciate that classes are always on time and that each class is different. I never know what's next, so I never get complacent or bored. And I'm always surprised at how quickly class is over.

Source: Google

★ 5

Great club! Besides loving the type of workout Pilates provides, I love the staff and how accommodating and responsive they are. Plus the instructors are well trained and also accommodating! It’s a terrific studio.

Source: Google

★ 5

Love this club! The unlimited membership is worth every dollar!

Source: Google

★ 5

I adore Club Pilates @ Loehman’s Plaza - Sacramento! The staff are all super friendly and helpful, the instructors are great & really want to help you learn & do your best. I am totally new to Pilates and have not worked out in many, many years. The members as well as the staff make me feel comfortable & NOT embarrassed or insecure about my body or how I am doing the exercises. I finally am enjoying working out, and am doing something that makes me feel good physically & mentally.

Source: Google

★ 5

I absolutely love this Club Pilates! I joined in February 2019 and it has been life transforming! I have reduced my low back pain, increased my flexibility and stamina and overall improved my health! I recommend Club Pilates to anyone looking to feel better!

Source: Google

★ 5

Love this place!!! Amazing instructors and staff, always willing to go the extra mile and always with a smile! The classes are fun and energetic with lots of variation and class choice.

Source: Google

★ 4

The Loehmann's Plaza location is new and just began offering a regular class schedule this week. I am impressed with the facility and the equipment, most produced by Balanced Body. The instructors I have met and have taken a class from have been very good, and very knowledgeable. They have asked about student skill levels, have spoken to students before class about any physical issues or limitations and have instructed on accommodations as appropriate. I have practiced pilates for several years and was pleased to learn that they have two full time Master instructors and a third finishing her mentorship toward being certified as a Master instructor. My instructor today, is not a Master, but she was very good.

The membership cost is very affordable, compared to many other studios in the area, but what I think I will like best is that they provide several classes daily, 7 days a week, so it will be easy to maintain pilates classes in my schedule. Also, my membership will allow me to take classes at any Club Pilates location across the country!

The Club Pilates mobile app provides much more than just the ability to book classes. You can track your workouts, fitness goals, diet/nutritional data, etc. There are also interesting health, nutrition, and fitness related articles available on the site.

They also have a nice boutique retail area with Pilates clothing and gear.

Source: Google