★ 5

Source: Google

★ 1

I only wish I could talk about teachers. All of which seem great. However management is another story. I gave 30 day cancellation notice and was fine to pay for the additional 30 days even though I would be travelling and could never use. They tried to get me to go on $25 per month paused membership. To which I refused so i filled out paperwork for 30 day cancellation. They then said I missed the 30 day window by 4 days and charged another 30 days the following month. They said you need to it plus late fee plus other fees. I have reported them to my credit card company. I offered to pay pro rata share for 4 days and they were not interested. Just more threats and unprofessionalism. and bad customer service. Awful overall experience.

Source: Google

★ 1

Do not go here. They try to cheat you out of your money anyway they can. It’s built into their business model. I thought mine was a unique case maybe but then googled “Club Pilates Complaints” and it’s all the same at all the locations. Hundreds of dollars lost and a massive waste of time (and headache) trying to get my money back (never did). Absolutely terrible. Stay away from Club Pilates!

Source: Google

★ 1

Im leaving the review due to their horrible customer service. Make sure you read the contract before signing. its a rip off and they dont explain it to you when you sign up . I was pregnant and i had to stop due to high risk pregnancy and they made me pay an additional $330 . the manager is very greedy she could do something but she didn’t want to . she don’t care about the customer at all and just sees the money !

Source: Google

★ 4

Audrey - front desk is so kind and professional. Instructors are good as well. Recommend!

Source: Google

★ 5

Excellent instructors and many classes to choose from!

Source: Google

★ 5

Wonderful place to workout, nice instructors. good environment.

Source: Google

★ 5

I love this club. I just checked other pilates clubs in Westlake Village and this is by far the best. Great equipment; excellent instructors; very friendly app and website for scheduling. Various pricing packages for everyone.

Source: Google

★ 5

I was a runner and soccer player and needed an alternative. The instructors are fabulous. Yes, it's expensive, but the classes are challenging and it is different than traditional exercise. Great to add to your overall routine.

Source: Google

★ 1

Never sign up for this Pilates club. They are only interested in how to extract money from you. It is not possible to cancel, only 1 month earlier, class cancellation only 24 hours in advance, when you cannot imagine what can happen to you, in order to freeze your account the same money. for a month he took about $500 from my credit card. The quality of the lessons is also not very good. They don't want to pay money for a good instructor, so good teachers leave!

Source: Google

★ 5

I love Club Pilates - great instructors and friendly staff :)

Source: Google

★ 5

So happy to be back with club Pilates after I got cheated from a personal trainer during covid19 Shape By Michelle M. and the most unprofessional trainer I have ever met, I never wanted to train with amateur again. I love club Pilates, close to home. I feel valued as a customer. Thank you for opening up again with amazing classes schedule and availability.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Love the invironment and the instructors! Great workout every time.

Source: Google

★ 5

Source: Google