★ 1

I've been a member of this club for about a year. I'm 69 years old, I've belonged to many clubs in my day. I've even been an assistant manager at one of my clubs. I've never seen a gym in this state of disrepair The machines stay broken for weeks, the bathrooms are disgusting, filthy, dirty, broken down, and the ADA stall has been "out of order" since last May. There are shower stalls that are out of order, the steam room has been down and closed since May also. The area smells like mold and waste, the urinals have 5 gallon buckets 🪣 under them, the flush valves leak, and some of the faucets at the sinks are not working. The ADA and the health department need to be aware of and notified about these conditions. This place is definitely in need of service to be opened to the public.

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★ 5

Great facility. Staff is very helpful. Clean environment.

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★ 5

Clean nice staff

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★ 5

The trainers here are fantastic and so welcoming. Especially Patricia, who I’ve been training with since earlier this year— she’s a superstar!! With her guidance, I’ve noticed major improvements in my strength, dietary habits and overall lifestyle changes. She makes fitness and the gym things to look forward to and approachable, and way less daunting. Not only is she super knowledgeable about fitness and coaching, but she also makes each session fun with her creativity, her patience, and personable spirit. I highly recommend Patricia to anyone looking to start or improve their fitness journey.

Source: Google

★ 5

I love the atmosphere of this gym! I was pretty scared to venture out from all the amazing HIIT classes, but I was introduced to an amazing trainer, Sean! He's taught me so much this past month and has given me the confidence to try new things. 10/10 recommend him!! Honestly, the staff has been incredibly helpful and nice, which makes me want to keep coming. Out of all the Crunch locations, this one is definitely my favorite, hands down! Also, Bryan Queens, the fitness manager, has been beyond amazing, helpful, and kind, which I appreciate so much.

Source: Google

★ 2

Been a member here for 3 years and even though the updates are great, the staff so fall short. The music is TOO LOUD. I have noise-canceling headphones and I can't hear my own music over their speakers. The staff plays the music so they can hear it on front, but the speakers are all in the workout area. To boot, no one is ever at the front desk and they can't even refill the paper towel dispensers. Very basic customer service duties are left undone. They need training and management needs to be either swapped out or trained as well. I get it that it's the most affordable gym in Eastlake, but can you even try to be better?

UPDATE 11/14/25 @ 6:35am:
Still no one at the desk and the music is still loud.

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★ 4

I feel a lot better with Evan . he makes me feel stronger. he's doing good job and a good penal coach.

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★ 4

Great gym. Monthly fees are pretty affordable. The equipment looks new and the walls are painted brightly. The place is well lit, unlike the trendy gyms with the red lights. Lots of equipment to choose from, as well.

As far as personal training, it is very expensive. But if money is not an issue for you, they will get you results fast. I am working with my personal trainer, Jesse Goff, and within the first month, I lost a lot of fat and gained 3 pounds of muscle which is above the average. I would definitely recommend this trainer.

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★ 5

Large gym alot space perfect if you wanna get a good workout in

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★ 3

More recently, the floor music has been very LOUD. I can have my earphones on the highest settings and still here the floor music. I get creating a vibe but this is a bit much.

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★ 5

Exceptional skilled trainers; courteous and friendly team, alone with clean well kept facility.

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★ 5

Have been going to this gym for almost about a year now and it has been nothing but the best. The staff is amazing and I’ve also been taking personal training sessions with my trainer Jesse and he has been awesome. Definitely recommend this gym for anyone looking for one in the area!!!!

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★ 5

As a complete beginner, I was nervous about starting with a personal trainer. Jesse made me feel comfortable and supported from day one. He is incredibly patient and fantastic at explaining the "why" behind every exercise. He celebrated every small victory, which built my confidence immensely. I've not only gotten physically stronger but have also developed a love for fitness I never thought I'd have. Highly recommend for anyone starting their fitness journey!

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★ 5

Even is the best trainer. 100%

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★ 5

Been working with Evan, One of the trainners. He's a good trainer and I like his workouts

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★ 5

I did my KO with mariela she is an amazing trainer 10/10 would recommend to anyone

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★ 5

I’m a regular at Crunch Eastlake’s PM HIIT classes, been loving the variation in the workouts and been loving the progress. Thanks to Coach Evan, he’s been great!

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★ 5

Been a member at Crunch Eastlake for a while now, been attending Evan’s HIIT class in the PM’s and been loving the workouts! Great classes and super fun and productive!

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★ 5

First off I’m a senior rating Issabela, one of the trainers at Crunch Eastlake, Chula Vista. I’ve been training with her for about 3 months. She is excellent trainer, respectful, knowledgeable and she is mindful of my disability when we are training. I came here to gain strength and muscles and I’m achieving both. I recommend her, as being one of the best trainers.

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★ 4

Great gym! Great people! I love the Instagram page and wish you guys posted more there!

Now for my last star, and I've seen people note it already. The bathroom needs some love. That one urinal has been leaking for months. Cleanliness is hard to maintain specially when people are inconsiderate.

This last comment is more of a suggestion... Can we please change the channel on the one tv that still works? Or just turn it off? FOX now is uninteresting and usually just sad news. Maybe a sports rerun channel or a the fail network or something at least motivating would be much more appreciated. Please please please!

Ok off my soap box. Thank you for reading and I appreciate the employees at crunch for reviewing these comments!

Source: Google

★ 5

Good location, and great customer service.

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★ 3

Good gym overall, not too crowded in the mornings and has a decent variety of equipment. Unfortunately, a lot of machines are often broken, and most of the men’s showers have been out of service for a while. Cleaning could definitely be better. With more maintenance and care, it’d be a great gym.

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★ 1

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★ 5

I like Crunch Fitness because it has an energetic atmosphere that keeps me motivated every time I go. The gym offers top-notch equipment, fun group classes, and a welcoming environment where everyone feels comfortable no matter their fitness level. It’s affordable, convenient, and really makes working out something I look forward to instead of a chore.

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★ 5

Great customer service all good people

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★ 1

What a dirty facility.

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★ 5

Gym is complete with exercise machines, free weights, and cardio machines. The sauna works well and staff was cordial. Am visiting from Texas and though a different setup, I felt comfortable working out there.

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★ 5

Been a member since March 2025 and have to say that my trainer Lydia its been dedicated to my progress in my fitness goal!!
thank you!!

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★ 1

I never signed a gym contract nor authorized any membership fees. Apparently this is standard practice at this gym from other reviews. I had a membership under my wife's. Now these clowns keep trying to charge me. Tried emailing several times and no response. But Alma was quick to send over a cancellation form with an additional charge. Had to block them. Also the gym is relatively dirty compared to other gyms. Go use the urinals in the men's restroom and you'll see exactly what I mean. Mold or some black residue coming out of soap dispensers and the urinals are always have a "slippery" sign under them. I'll post a pic here it I can.

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★ 1

I’m another Bonita transfer.
Bonita closed in May. I was out of the country and I came back in August to find that out. There was no notification, no email, nothing. And they auto transferred their members to Eastlake and automatically raised the membership rate to the Eastlake prices.
When I called today to ask about that, and raised the concern that I hadn’t received any email from the company letting me know this was happening, the first person I spoke to told me that it was my responsibility to keep my information updated, not theirs, and that’s why I didn’t get it.
Meanwhile Crunch is sending me all their other promotional material via email, so no, that’s not the problem, thank you.
I checked the reviews for Eastlake, saw they weren’t very good, and saw someone mention that they were charged to cancel. Decided I didn’t want to stick with Crunch.
Called in again to ask how to do it (Bonita had an in person requirement), and this person on the phone was very kind and helpful, and I really appreciated them.
Had to go through the app to cancel it, and that person from the reviews was right — Crunch now makes you pay for a final month as an exit fee.

Not impressed and I hate how Crunch handled this whole transition.
I’ll find another gym.

Source: Google

★ 3

I love Crunch and have been to many different locations across the country but this location is the worst. Staff is nice but the gym itself is DIRTY! Iv never actually seen a cleaning person during the day. Iv seen front desk restock paper towels (sometimes) but that’s it. It’s not really the front desk job to clean, the owners need to stop being so cheap so management can hire a cleaning team. My husband avoids the mens bathroom if possible, he said it smells like pee ALL THE TIME.
I saw a sign saying renovations coming soon and that would be awesome. The layout is weird, they have room for so much more equipment, a kids club room or a way better relax and recovery area. Honestly I don’t even know why they have membership options because Iv never seen a group fitness class happening and 1 of the 2 hydro massage chairs is always broken.
Harbour Village location in Jacksonville Florida has the best recovery area! I hope they do something like that one day!

Source: Google

★ 1

Worst gym membership ever! Double charge my account annual fee! Manager Alma ,not professional at all. She didn't even bother to check account history! I paid annual fee at Bonita branch(which is closed now) and charged me again at Eastlake within months!! Alma (manager) sounds upset on the phone and says have your lawyer call us!!

Source: Google

★ 1

This place needs serious help from top to bottom whoever is running the show, get it together!

Some of these new 5 star reviews are suspect or people just have extremely low standards and have never been to a well operated gym.

Weight room and attachments for cable/jungle gym/lat pulldown area is a mess. 3/4 of the people that go to this gym don't seem to know how to re rack, wipe down equipment, or hold their weight when they are slamming 35 lbs. Only had seen a few people wiping down equipment and practicing normal gym etiquette.

Mens locker room was extremely filthy/smelly. Water on the floor/common areas and mold everywhere. Seems like no employees do a bathroom checks. Faucets broken/no soap. Horribly humid/hot.

Circuit training machines were also very filthy. Had seen a ton of dust,dirt, grime. Trash bins were overflowing... Gross

Some machines seem to need maintenance even though there was no maintenance sign on them. For example several of the blue/grey circuit cable based machines locking red knobs would disengage when lifting weight. This can be a huge hazard. Very unsafe.

The overall temperature of the entire Gym felt extremely warm and humid. Very uncomfortable. This was litterly everywhere. From the front desk to the restrooms/ group training ect...Could use some proper ventilation by adjusting the AC or have an industrial grade large ceiling fan like other crunch gyms.

Once I was done working out, I heading over to the cooler/vending area. Either product ran out, or nobody is re stocking. Had poor selection of protein shakes/drinks.

Had an ok workout but not the best for the reasons mentioned. A fake hello, welcome, or goodbye goes a long way for a gym that feels like it's gone through a mudslide.

Source: Google

★ 1

I was transferred to the East Lake Crunch after the one at Plaza closed. I wasn’t really thrilled to be honest. The facility tends to be packed, but I think that’s mainly due to the lack of equipment, and the machines they do have being down for maintenance for extended periods of time. Also the restrooms/lockeds here wasn’t tended to as often as the other crunches I’ve gone to. These factors with the additional travel distance made me want to cancel my membership. When I called last month to do so, I was told I can only do this in person at the gym I’m assigned to. I happened to be in East Lake today, so I stopped in to cancel my membership. I was told by the two gentlemen at the counter that they aren’t allowed to do that and I had to cancel my membership on the app.
I asked to speak to a manager to clear up the discrepancy and was told the manager, Alma isn’t there today, and John, the gentleman helping me at the counter, said he’s the highest ranking staff member there, and I dan come back later to speak to the manager or use the app because he won’t help me

So I did try the app. They want me to pay for next months payment to cancel, even though it’s 3 weeks before that cycle payment is due. SCAM

Source: Google

★ 1

Don’t listen to the 5 star reviews. They aren’t real. Been going to this gym for a year and by far the worst gym I’ve been apart of. I only stayed due to me having a membership in different location. But now since they shut down the other crunch this one is always packed to the point where I can’t even workout, they keep telling me to come a different time and still so packed all the time, so here we go:

I’m from the Midwest so idk if this is Chula Vista issue but the customer service is dreadful. They truly make me feel like I’m causing the staff a burden to fill up paper towel dispensers. Like that should be most important for cleanliness, right? The employees are too busy chatting it up to care. The bathroom always smell like homeless piss. And are missing basic soap and cleaning of toilets. Like ewww it’s bad. Machines break all the time and stay broken for weeks it seems like. If you want to deadlift, think again because they only have 4 and are always busy.

Whoever manages this place clearly doesn’t care about their facility and staff. I don’t even really leave reviews but some places are so bad they make you.

Source: Google

★ 5

I worked with Bryan and Patricia as my personal trainers and they were GREAT!!! They seriously know what they are doing and the results from working with them was incredible. Patricia truly helped but with my form and educated me on certain movements to improve other muscles in my body. I have a bad hip alignment and it was flared up badly on the day we had a scheduled session. Patricia literally nursed me back and taught me movements to do at home, what can cause those pains and because of her expertise I am very cautious on my form and how to engage my muscles. Bryan and Patricia made an impact on my journey, I don't think they realize it or maybe I don't show it enough, but they truly deserve more recognition for what they do. Super blessed to have had them be my trainers! :)

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★ 5

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★ 5

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★ 5

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★ 2

I’ve gone to many different gyms over the years and normally I wouldn’t go out of my way to write reviews, but I’ve had multiple negative experiences with this gym and its employees. One night there was a creepy man outside recording people working out, including myself and I felt extremely uncomfortable (not the gyms fault). I let the front desk know, but after that they didn’t really do anything. I no longer felt comfortable going to this gym, so I decided to cancel my membership. I came in on a Thursday to cancel my membership, however the wifi was not working so I wasn’t able to do anything. After communicating with the woman at the front desk, she offered me little help or guidance on what to do and just told me to come in at a different time. My membership billing cycle was to be due three days from this point and I was told that I would need a ten day notice prior to the next billing cycle in order to cancel my membership with no extra dues. So, I came in five days later only to be told that they just changed the cancellation policy to 30 days instead of 10. I expressed my disappointment surrounding this situation, but the employees took no accountability. There are so many loopholes with Crunch’s membership policies, not just with cancellations, and it seems like the only thing they care about is your money. The employees are also all very young with a lack of customer service, attentiveness, and care. However, if you don’t mind these issues or a crowded gym, then this may be the perfect gym for you. Otherwise, I wouldn’t come here if you don’t have to, there are plenty of better options with similar pricing in the area.

Source: Google

★ 1

I signed up for a membership today and am canceling it the same day due to multiple issues that made for an extremely disappointing experience.

Every single paper towel dispenser on the first floor was either empty or not working. That’s unacceptable and unhygienic. When I informed the front desk that it was my first day and I wasn’t familiar with the facility, I received no tour or guidance whatsoever.

I attempted to use the tanning room but couldn’t get the machine to start, even after spending 20 minutes trying. I was not given any instructions on how to use the tanning equipment or what the process was supposed to be. If staff assistance is required to operate it, that was never explained.

To make matters worse, the front desk employee seemed more interested in her phone than in helping members.

This experience was a complete waste of my time and money. I expect my membership to be canceled immediately.

Source: Google

★ 5

I just finished my training with Lidia, she is amazing very knowledgeable about the workout the form, challenging workouts, always making sure you are safe and don't get injured plus she is fun and friendly but disciplined if you had the chance to get her as your trainer you will get great results.

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★ 2

Tried Crunch Eastlake for the first time and unfortunately I wouldn’t recommend it during the summer. They won’t turn in the AC despite the weather reaching 80+ degrees. The machines are very dirty, months of accumulated dust.

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★ 5

Great Gym! Great Staff! Well maintained equipment and plenty of it. Even during the busiest rush hours, I can get my workout done quickly and efficiently. Needed to get back in a routine to get ready for Backpacking the PCT. Personal trainer Bryan Queens has been guiding and pushing me for 4 months and I am amazed by the results. Highly recommend Crunch! and Bryan.

Source: Google

★ 2

Went today for the first time. Was not impressed. There are barely any elliptical or treadmill machines, no fans so it gets hot and stinky quick, many cleaning stations are empty or missing disinfectant and the mats and rollers are breaking down and need to be replaced. I'm gonna give it a month and if I still don"t like it i'll go back to Planet Fitness where everything was clean and comfortable.

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★ 5

This is a great gym. I would recommend getting your membership here, ask for John Yates at the front desk! His hospitality is next level. I’ve been to 24, LA and FIT they’ve all been good but lacking areas that this gym does not. For starters the equipment is really good and gets maintenance often if anything breaks theyre on it! The layout of the gym is amazing because everything is spread out enough. Thank you to Issa & John for getting me starter on my journey here! They're so welcoming and caring every time.

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★ 5

great place

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★ 5

Excellent gym with nice equipment, a clean environment, and friendly staff! one of the best workout spots around

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★ 5

This is the best gym ive ever been to and Alma is the best manager ever. John Yates, Alec, Treye, and issa are the best workers.

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★ 1

BE AWARE! Once you are a member with them, they WON'T let you cancel the membership if you call them or if you go in person, it doesn't matter, they won't let you cancel their membership at all. Once you're in you're stuck. If you remove your credit card from file, they will send your name to collections, but never let you cancel.

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★ 3

I know lots of people that would leave their gym for this Crunch if it closed later. 7pm weekend close is just unacceptable, there’s still plenty of light out and lots of people at the time of close. There’s plenty of staff at this location I’m sure they can make it happen. I’ll have to cancel my membership if a change isn’t made.

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★ 5

The staff is super friendly and genuinely helpful. They’re always around if you need assistance, whether it's showing you how to use equipment or offering some fitness advice. It’s clear that they care about your experience, which makes a huge difference.

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★ 5

The gym is nice and clean!

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★ 5

Crunch is a very nice gym! Especially Treye, he’s a hunk!

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★ 5

I love the music and it’s so clean

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★ 5

Awesome gym!

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★ 3

I’ve had a membership a little under a year and I initially was impressed how clean the facility was. Now, unfortunately, they’ve not kept up the place. The trash is always full, the paper towel dispensers are always empty, and I had to inform the staff to refill the disinfectant sprays multiple times. Management needs to do spot checks and not leave the facility in the hands of the young staff who probably have no interests in the negative reviews. Lastly, some
machines have not been repaired and have been this way for awhile.

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★ 5

Recomiendo 100% a Lester excelente entrenador 💪😊

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★ 1

This by far the worst gym i ever had a membership with. Let alone the gym's inside condition and cleanleness, they try as much as they can to charge your credit card even after cancellation.

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★ 5

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★ 5

Staff is friendly and the environment is great. Definitely my go to spot in Eastlake.

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★ 5

Good community and great staff

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★ 5

This gym improved so much. Great gym!

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★ 5

This has been my home gym for around 3-4 years now. Through the renovations and staff changes (like the infamous cleaning lady). The club is locked in with all new almost everything. It's huge, it's got a brand new functional training area that is as big as many HOA gyms by itself. It's clean and the equipment is solid. The manager is great and the desk crew is generally very friendly and receptive. Also there is a ton of natural light, which I love!

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★ 5

Good gym, could use some love for the bathrooms.

Also for you people who fail to think about others..... RE-RACK YOUR WEIGHTS. DONT BE A SLOB. THIS IS YOUR HOME AWAY FROM HOME

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★ 4

Really nice gym.
Front desk staff very friendly.
The music is too loud, can barely hear my headphones.
No toilet tissue wow, that's unacceptable.

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★ 1

Terrible cancellation policy, they try to bill you for an extra 30 days if you decide to cancel, (even if you just paid for a month) and they ask you to pay a yearly fee cancellation.

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★ 1

I got a membership here last month. I tried it out and did not work out for me. I kept them membership for maybe under a month and I cancelled it. The gym was extremely dirty, trash everywhere, weights literally all over the place and the cleaning supplies always out. I’m not trying to make a huge negative post. They also had the nerve to charge me the year fee, even though I kept the membership for one month and the gym was disgustingly dirty. Like seriously the fee for what?? They didn’t even clean the facility. The trash in the females bathroom was like over flowing and napkins all over the place. I ended up cancelling the membership. And they charged me almost $100 for canceling. Just be aware before you get the membership and walk around.

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★ 4

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★ 4

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★ 1

Son Unos rateros mi hijo un muchacho que apenas tiene 17 años fue por UNA SOLA VEZ a mirar si le gustaba ese te Gym y le salió a $100 DÓLARES!!

Tengan cuidado CANCELAS LA TAL MEMBRECIA Y TE SIGUEN COBRANDO

Aparte de que todo ahí está feo revicen los review y miraran que tipo de GYM es !!!

Source: Google

★ 1

I was excited to try out this location as it is nearby where my daughter does her gymnastics. I did the tour and I signed up. However, I did not tour the bathroom and I’m pretty sure that was purposely avoided on the tour. I did all of the paperwork etc and went back to work out. I went to the bathroom after the workout and had to find 1 stall had a roll of toilet paper not installed. The other stalls didn’t look clean. I passed it off as a fluke and returned the next day. I went to a Zumba class and decided to try out the locker room and showers. The bathroom still had no toilet paper in the stalls. The showers are absolutely disgusting. They have broken shower heads and don’t look like they’ve been cleaned in weeks. This makes me seriously question the cleanliness of the entire gym. I tried to reach out to the front desk but there was only one girl manning it and she was busy with someone else. She asked me to wait and I gladly do did so. However after 10 minutes she asked me to come back later. I also called the gym later to try to discuss the issue. I was told the manager wasn’t in store. So I now have to wait. My concern on waiting is that they aren’t going to allow cancellation without being charged. The front desk workers have always been so friendly and I was excited to try out this gym and try all of the classes offered. However, I just can’t believe the state of cleanliness and that is a hard pass for me. I’ll update my review once I actually get ahold of the manager. Fingers crossed it goes well and the customer service is a thumbs up. I also submitted a review with my complaint to the crunch survey app.

Source: Google

★ 1

Bathrooms and showers are a disgrace

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★ 4

Has all of the equipment at a more than fair price. Would like a paramount cable machine. Also, the music is almost constant rap. Give us a little variety every once in a while.

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★ 5

For a man in my 50's I've never used a gym before. My workout and exercise came about by farming and laborious work. I didn't think I would like it knew I wouldn't last long. Well, I gotta tell that's not the case. I hired a trainer, Bryan, and he is amazing. Took the time to tailor a workout routine around my wants and past injuries. I've been going for about a month and am happy with the results I'm getting, and will continue to gain. So a big shout out to Bryan and Crunch fitness at Eastlake. Your the best.
Jeremy H.

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★ 4

For the price and variety of equipment it’s solid. Free weight options and functional training space are excellent. Machine options are ok, some unneeded and some only one option and it’s used a lot. Paper towels and cleaning solution is out often

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★ 5

So happy with my experience here. I love working out and I’m no stranger to fitness, but I wanted to kick things up a notch so I signed up for training sessions with Patricia. It was a great decision- in 3 months, we crushed all my goals, I leaned out & got so much stronger. I got over a plateau I’d been in for years. If you need a great, affordable place to train head to Crunch and if you want a fun, encouraging, knowledgeable trainer go see Patricia! You’re worth it!

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★ 5

The amount of times I’ve gone to this place I would say it’s a good environment and big location than other gyms and has a lot amazing equipments, great staff and trainers that provide great customer service. By far one of the best gyms I’ve gone

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★ 1

Would not recommend this location at all, the staff members at the front are quite rude and not helpful, because of them, I will definitely go out of my way to drive further and not join their gym chain.

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★ 3

Honestly, this place kind of feels like a group project that everyone was really pouring into at first and then got tired and turned it in last second. This gym is "good". Not great. Not awful.

The upstairs space has probably 12 treadmills and 5 ellipticals but then there's a very large vacant space holding about 5 treadmills and nothing else. Just dirty ground. These 5 are not plugged in and just sit there. I've been going to this gym since the spring and I haven't seen any movement towards them upgrading their spaces.

Again, it's not a horrible gym. I wish they had more leg machines and equipment and their machine section was laid out more cohesive, but this gym works. It's good enough, but I wish they'd do a little bit more.

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★ 3

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★ 5

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★ 1

Worst service ever, I’ve been trying to cancel for months. And they haven’t been able to help me in any way even tho I changed cities.
I finally was able to come in person and they still charged me the 28 dlls.

Source: Google

★ 1

I'm writing to share my deeply frustrating experience with Crunch Fitness - Eastlake
I originally had a gym membership that included a Kids Club daycare membership. I canceled my gym membership at the height of the COVID-19 pandemic in 2020, but didn't realize that the Kids Club membership needed to be canceled separately. I assumed that since the Kids Club was no longer offered, I wouldn't be charged for it.

To my surprise, I continued to be charged for the Kids Club membership despite it no longer being available. On August 7, 2024, I spoke with the General Manager, Alma, who confirmed that the Kids Club had not been operational since 2020. She apologized, assured me that she would process a cancellation of future charges, and promised to request a refund for the past charges. Alma also said she would follow up with me by the end of the day, but I never heard back.
I called the next day and was told the refund was still pending, with another promise to update me. Days passed without any communication, so I called again on August 12, 2024. I was informed that Alma was on lunch and that the status of my refund was still pending.
Despite leaving my contact information, I received no return call.

l even visited the gym in person on August 22, 2024, hoping to resolve the issue face-to-face, but Alma was not there. Eventually, I received a partial refund notification from my card company for only three months of charges.
This is unacceptable given that I was billed for a service that was no longer offered.

The lack of resolution and poor customer service has been extremely disappointing. Despite multiple attempts to resolve this issue and Alma's initial assurances, I'm left with an unresolved problem and a feeling of being ignored. I strongly advise potential members to be cautious and ensure any issues are thoroughly addressed before trusting this gym with your business

Source: Google

★ 5

Good place to work out

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★ 5

The staff is very nice

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★ 2

Crunch eastlake is midzzy. The hit area is legit. The sauna a plus. But music is way to loud. Even bumping up to full volume on your headphone you still hear it. Clocks batteries need to be changed. I personally set the clock in the hit are back this fall. And the bathrooms/locker room is a hot ghetto mess. Filthy af. No soap, no paper towels, trash can full. Not really into the treadmills, I have my moments but add more with the space not being used. If anything clean and stock the mens restroom please, and turn the volume down with the music. Wait till a member asks you "Yo can you put the volume up?" "This Reggaeton is a banger!"

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★ 1

I do not recommend this gym, I had a 3 day pass trail and the 3 times I’ve been there the gym feels extremely hot like a sauna, no ventilation, no a/c running. Not comfortable at all to be working out like that.. I went to the front desk lady to address the situation and she was literally with a fan on her face, she told me that I was the 3rd person complaining that day. She also said that people complains often for the same reason and the manager don’t do anything or avoid the a/c situation.

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★ 5

I have been a member now for a little bit over 2
years I really enjoyed the atmosphere at the gym Like all the renovations and the staff is really nice attentive and professional,
Just one small thing they need to work on is the cleanliness of the men's restroom and dust off the machines they do look dusty at times and they have a lot of sweat stains Nothing big if they can work on that this the gym will be at 110%

Source: Google

★ 5

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★ 5

Awesome gym for the price. I love it.

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★ 1

STILL no paper towels in the men's room. Sunday the parking lot is empty. It's not busy. Y'all just hired a bunch of workers right?

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★ 5

Boy oh boy where do I begin. 5/5 stars for a reason!! 🤩🤩 Always so clean, I could basically lick the floors! The staff is so nice and respectful, gives it a YOUTHFUL glow. 🙈 Makes such a healthy and overall SUPPORTIVE environment. ❤️🙈😍

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★ 2

It's ridiculous that this gym closes at 9:00 on Friday. I was just there they must have been 25/30 people wanted to work out

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★ 5

I work with Bryan doing personal training and he’s the BEST! So knowledgeable and personable. He knows the body well and pays special attention to any injuries while knowing exactly how to challenge you past your fears to get you stronger!

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★ 4

Overall I like this gym. Although I do have some ideas to make this GYM a lot better.

**Pec Deck Flys Machine - There's only one in the whole gym. This is a very popular machine and adding one more would make a world of difference.

**Leg curls/Leg Extension machine- Another popular machine especially for the ladies. 2 of each is not enough and adding one more would also help a lot. These machines are ALWAYS occupied.

** Make a space in the gym dedicated to lower body exercises ( 2nd floor to the right side of the bathrooms have a lot of open space. Add leg extention, leg curls, calf raises, leg abductions machines here.

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★ 5

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★ 5

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★ 5

It is always very clean and has a lot of equipment to workout 🏋️‍♀️

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★ 1

Bad service. The people that at front desk does not have the same info. Some days they explain you the rules, and then they changed them, no previous e-mail, or something to let you know.

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★ 1

Some of the staff are off putting. Locker rooms, saunas, showers and especially the male bathroom is very unkept. Patrons are mostly teens that are in groups of 3-5 at one piece of equipment, or young self centered adults that with little care about anyone else. This place will leave a bad taste in your mouth every time you leave.

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★ 3

Bad customer service in regard to opening on time...especially after holidays.

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★ 4

Updating my review since the re-opening. It is so much better. Clean, things are quick to be fixed and just really great. You can tell the work was put in to get the gym thriving again. Well done! I recommend again! Eliminate locker room phone recording/selfies and I'll upgrade to 5 stars.

Previous post/review:

Gym is in disrepair...neglected, dirty and nothing ever gets repaired/replaced. It was a great gym...I'm holding out hope they turn it around again because I loved this place. I will update my review if they start fixing the equipment and ammenities but I cannot recommend this gym right now.

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★ 4

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★ 1

Very bad services

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★ 1

This gym targets high school kids with “promotions” of $1 membership trial. After hours of up-sell
, they start charging credit cards with non-refundable annual fees, monthly fees and if you are gullible enough to attend the coaching session, they may even charge hundreds of dollars in coaching services.

At the point of signing the contract, we were pushed to sign the $1 promotion for a high level membership and we were told that if the membership was cancelled or downgraded before 2 months, there would no be other charges than the monthly fee. Which made sense. We signed for 2 memberships and 20 days later I was transferred from work so I had to cancel one of them. I requested the cancellation in person at the front desk and then the story changed. At that point they said all the fees, including an annual fee of $60 was not refundable. I downgraded the other membership but they kept charging the higher level fee.

There is no point on getting upset to the low staff at the front desk because the ones that sell and enforce these terrible policies hide behind them not being present at all.

Beware of this unethical businesses that take advantage of teenagers’ impressionable character. Do not support these type of practices.

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★ 1

5am everyone waiting outside gyms closed but it’s supposed to be open. I been a member for years and this gym is extremely unprofessional. Equipment is always broken and the staff honestly don’t care about your experience lol. If I didn’t live 2 min away I’d cancel my membership. I wouldn’t recommend this gym to my worst enemy 😌

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★ 5

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★ 5

Awesome gym

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★ 2

I signed up when they were doing a promotion where it was a dollar down or free for a month or something of that nature if you applied so I did. I wanted the membership where you can go to any crunch gym but not bring a friend so it’s a bit cheaper. When I signed up, he did not ask me which package I wanted. He just signed me up for the most expensive package. I told him I wanted to be changed to the one below that he told me that he couldn’t change it because it was already in the system. He said it didn’t matter because with the promotion I’m getting the experience of the most expensive gym plan for free, or the dollar down or whatever the promotion was. Next day I went to the crunch fitness in Bonita and asked if they could change my plan. They said they cannot change my plan because it wasn’t my home gym. OK, whatever. I went to the Eastlake location my home gym the following day asked if I could change my plan and he said it would be $10 fee, I told him then just to cancel my membership. I did not like the way I felt that they were trying to pull a fast one on me. The gym itself was a pleasant experience as it was clean. The machines worked. The Eastlake location has a sauna, which I like. Not all crunch locations have saunas. The staff was kind despite those incidents. They offer Zumba classes.

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★ 1

Despite new equipment, always something broken including a toilet that had been clogged for 3 months and filthy toilets while we wait for the "locker rooms" that were advertised last year to get new members. Very disappointing experience. This is also a franchise not a corporate location so that may have something to do with it. And I'm not disgruntled I was kicked out due to a personal beef with 1 Manager who didn't want to do her job and I complained about her too loudly. This is a franchise business run like a profit center. Out of paper towels and toilet paper regularly. Unclean. Unsafe. They would turn off all the lights at 10pm to kick people out because the employees wouldn't get aid for staying past 1015pm. I recommended the permanent clips so the equipment could be used people keep taking the clips for Keychains and was told she wouldn't do that although at Bonita they use zip ties. I carried my own clips so I could work out. Regularly removing clips without an ANSI stamp helping others avoid injury and this is the thanks I get. 😊 REDICULOUS and I've met other poeple outside the gym who independently confirm the manager is a very difficult person to work with or work for.

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★ 1

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★ 4

Amazing gym. Only gripe with this gym is that they play the music very loud so if you're listening to music on headphones without ANC, you're definitely going to hear some overlap. Ez Bars are very off-centered in weight also, so trying to do curls on them is a little hard and makes you focus on keeping them upright rather than focusing on the exercise itself.

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★ 5

My wife and I recently moved to the area and have been long time LA fitness members. After trying the local LA Fitness a couple times we decided to give this Crunch a try since we were disappointed with the cleanliness and equipement of the local LA Fitnees. So far so good, staff is really nice and we're looking forward to the sauna/locker room renovations to be completed.

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★ 1

This gym is literally trash. Full of little kids and as a result, they close at 9 PM. Don't waste your time and money here. There's a 24 Hour down the street that's exquisite. They will actually let you work out at 9 PM instead of kicking you out because it's past all the little kids' bedtimes. I have absolutely nothing positive to say about this place. Just HORRIBLE! Definitely not coming back.

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★ 5

Things have really been turning around here. I’ve been a member prior to the renovation and still active today. All the negative reviews are from pre renovation, and I get it, cause it was getting bad.

They’ve put a lot of money into though and now with the renovation this place is legit. Great equipment, solid staff and really a real joy to workout at. Once the locker rooms are done and the HIIT zone it’s gonna be top notch.

Hit it early am for no crowds. If you go afternoon or early evening it’s packed with youth. There’s a lot of schools around so them kids take over that time.

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★ 5

Great place to workout

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★ 1

Bought a membership at beginning of the year w promises for new Sauna. I read in the sauna. They can’t replace a light bulb in men’s and the bench for the top seating is missing and it’s filthy. Could be fixed with a pressure washer and a stain treatment. Locker rooms are a joke. I cancelled my membership when they limited hours on Sundays. Other gyms are open until 12 M-Th. They need true leadership and accountability and to be a bit more organized.

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★ 5

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★ 1

I encountered a highly unsatisfactory interaction with the customer service representative as soon as I walked in. After paying for a day pass ($15) and very vaguely explained the memberships, I was just told locker rooms where upstairs and that was it. They did not offer a tour nor informed me of any other promotions or specials. I had to ask the questions rather them telling me what they offer...

Mind you my friend went in a week before me and received a tour and a FREE DAY PASS.

Women's locker rooms 0 stars (stinks like mold, lockers beat up and the toilet seats had a yellow stained ring around them.)

Hopefully ladies when you walk in you don't get judge as soon as you walk in like I did. Ask for a tour and if you already have a friend signed up to that gym go with them so you can go in free. And not waste $15! (the machines are great that's the only 5 stars)

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★ 1

This was really weird. I came in with a first time free pass to try the gym out. The guys at the front could have cared less that I was there. I've been shopping around and everywhere else they greet you, at least pretend they're excited you are there, registers you, have you sign weavers etc. When you walk in, almost all of the equipment is out in one main area. It's also full of teenagers. I didn't see treadmils though. Then upstairs are the locker rooms. They liked super run down. The wood is all stained. There's marble all over the place like it was put together in the 80s. The lights in half of the locker room didn't work. The lights didn't work in the sauna either. We head back down to continue our tour, again teenagers running up the stairs past us. We finally find the treadmills down a hallway that I almost felt like I shouldn't be going down. They are in a back corner that looked like an oversized closet. No ventilation. Signs for kids club, so I guess the room was repurposed. Crowded and stinky. We turn around, nope, not going in there. There was a restroom looked like it was a children's restroom. Again teenagers run in laughing and playing in the bathroom. We immediately pulled out out phones to find another gym in the area to try out. So if you like hot sweaty treadmill closets, 80s horror movie vibe, locker rooms and unsupervised teenagers running into you, this is the gym for you.

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★ 5

Great staff and tons of equipment. Have great work out

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★ 5

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★ 5

Great Staff! The General Manager loves her job and cares about your experience at the gym. All new equipment and huge upgrades coming. Been here since 2020 love seeing the changes.

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★ 1

Not a good first impression when I was trying to join the gym membership. Red flag.

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★ 5

Still renovating but you can work out here. Done a great job with it. Waiting for it to finish

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★ 1

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★ 5

My second home (what I like to call Crunch Eastlake) recently underwent a much needed overhaul. Grateful is an understatement. Brand new everything and we are only in Phase 1 of this beautiful renovation. Not to mention the staff there Alma and Brianna always greet me with such warmth they truly make me feel at home. Everyone should go check it out STAT!!!

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★ 1

Broken/unserviced gym equipment (free weights, machines, and cardio). Many of the lockers and sinks broken/unserviced as well.

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★ 1

Nice staff. Machines not working properly or out of order. Sauna not working properly, shower are deteriorating bad, sinks not working, lockers are broken. The place is not clean and or being repaired.

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★ 5

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★ 5

You weak if you complain and compare this gym to the previous world gym would charge $80 a month for $20-$30 a month now for being crunch gym is perfect. The gym has a pool, massage chair, weight training room, cross-fit area and punching bag. I wish we can see the unfitted bodies complaining about a gym and not have the body they desire.

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★ 1

Do not recommend. The gym locker rooms are not well maintained. Customer service is not helpful with maintaining customer service.

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★ 5

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★ 1

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★ 5

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★ 5

I love the classes and the people are warm amd welcoming. They are encouraging when needed. No matter if you are big or small and want to get healthier you will feel welcomed! The cost is very reasonable!

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★ 1

HORRIBLE! There is nothing good left of what this gym used to be… Very few group classes and instructors constantly cancelling, waiting for my three memberships to expire to cancel my subscription. GO SOMEWHERE ELSE!

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★ 5

Good gym if you live near eastlake

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★ 1

People running the gym have very little customer service, gym is coming a part, dirty bathrooms, dirty showers, some showers are note working at all, sauna is not working, steam room not working, lockers are all breaking a part, jacuzzi is extremely dirty and in a horrible condition plus not working in general is one of the worst experiences I have ever had in a gym. I’ll go back just to get some pictures and post hopefully they let me in cause I requested everything to be fixed and told that if I do not like the gym I basically was invited to leave and not comeback if I didn’t like it

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★ 5

one of the nicer crunches I've been to :)

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★ 3

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★ 1

Gym siempre sucio , funeral de servicio sauna steam room & lockers Mas de 3 años y no se ve cuando Los vayan a reparar pesimos apparatus reciclados de otros gym , viejos y sucios nunca hay nadie para darte razon de mantenimiento del equipp y maquinas es triste ver un gym que Era el mejor ahora es el peor de la Zona!

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★ 2

I’ve been going to this place since 2015 when it was World Gym. I really do miss when it was World Gym, even though the place was expensive they really kept the gym sanitized and in a premium status. That’s not the case anymore since Crunch took over and the place in complete disarray. It is such a shame that the gym is in this state of disarray because it shouldn’t be, given the fact that the gym is in a very nice area it should be expected to perform well.

I’ve notice so many of the negative changes happening as the many times I would go. Dirty lockers rooms that smell like urine, steam and sauna room are out of order, lack of toilet paper, some workout machines are out of order, dumbbells are all over the floor and people can accidentally trip on them, etc. I am sure others have more to say about the gyms state.

The positive side to this is that the staff is very friendly and helpful. The place has potential. Beyond that the administration has a lot to fix before these issues continue to pile up, otherwise the gyms potentiality cannot flourish. If I don’t see any positive changes I will make my way to find a better a gym. Maybe Crunch can learn a thing or two from its predecessor World Gym.

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★ 3

Adequate equipment and weights, the only thing is that the restrooms are dirty most of the time.

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★ 1

This place gets more disappointing with every visit but it is the closest thing to my house so I keep going. There is a THICK layer of dust on the treadmills and the rest of the space feels dirty and unkempt, why? What happened to the cleaning staff? The prices got cheaper but there's as many people as ever so I don't understand the dissarry. It's like they know other options are limited.

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★ 1

I signed up for the 1 day trial in hopes of signing up for a new gym in the area. Buy my expectations were let down due to the lack of up keep. Dirty mirrors and several cable machines out of order. this place definitely needs some work.

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★ 1

Its been a rough road for msny businesses.
But the owners have completely and totally ignored the hygiene and maintenance in this place.!!
Im a 10 year veteran of that facility and I've never seen it so filthy in my life!!

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★ 4

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★ 1

I really want to like this gym. Good price, the employees are nice, and most of the regular gym goers have been pretty nice. However, this gym is in disarray. At least half of the gym equipment is out of order and does not seem as though it will be resolved any time soon as many of them have been broken for months.

On their Instagram account, they advertised a "new" cable machine, it was literally called new. However, it has significant wear and tear, where many of the switches are busted.

Although this next critique is more directed towards the quality of the members as opposed to the employees, steps still to be taken in order to resolve this issue. There is a lack of gym etiquette. Weights are not reracked and/or scattered across the gym. Dumbells are left all over the floor, and random equipment left in places where they do not belong. As I stated, this says more about the members than the employees, but as employees, they should take more responsibility for this matter by either asking members to rerack or make it a habit to go around the gym every so often to rerack as needed to keep the gym in order.

The gym is also filthy. Many members do not wipe after using equipment or leave used paper towels at the equipment or dropping it on the floor instead of in the trash. The gym has thick layers of dust in many places, including on equipment. I've also begun bringing my own toilet paper since all too frequently, the women's restroom is out. I'm am not sure about the state of the men's locker room, but my partner did inform me that it reeked of urine today.

As much as I want to like this gym, I am searching elsewhere as none of these issues seem like they will be resolved anytime soon.

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★ 1

I do not like to give bad reviews, but this time I will have to make an exception. The gym has been neglected by the owners. Toilets are not working properly, it is not clean, most of the machines are not working. It used to be a very nice one though. Now, membership prices dropped down enormously, so it is quite affordable for everyone!

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★ 4

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★ 2

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★ 1

This place is not what is used to be. I used to be a member there and now it it's a dirty place full of useless not working equipment.

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★ 1

Terrible. It was my first day there and I went to the locker room and it was a mess. No toilet paper, trash everywhere, just overall awful. I'm never coming back

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★ 1

They don’t clean. Bathrooms are filthy and disgusting. Management clearly doesn’t care.

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★ 1

Old equipment, staff seems careless of conditions of the gym. Bathrooms smell

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★ 1

Nobody inside wears a mask, and none of the employees or management care.

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★ 5

Good experience, friendly staff and people serious about their fitness. Need some wall balls, organization with plates, and onboarding with some members regarding gym etiquette

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★ 1

Dirty and lots of broken equipment

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★ 4

I've been coming here for many years now.. The quality has definitely slipped.. No gym etiquette one bit!! To many junior high students infesting the place. Its what happens when you cater to the $9.99 club.

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★ 1

I was excited to try the Eastlake Crunch as I am a long time 24hr Fitness member and Crunch is much closer to home, and I was sure it would have newer equipment and it had to be cleaner and better maintained. To be fair, I know Crunch is going for a discount pricing, so I did not expect better or more equipment. When I walked in I saw a well lit room with clean laminate flouring and newer white machines. I was surprised to see a 4 lane lap pool! And they have a couple of "water therapy massage chairs" that are a sweet bonus. I did a trial day guest pass and the representative was great. They do have more than one serious Olympic station/racks for heavy stuff with the color coded rubber weights. Good start!

Here is the bad: The rest of the free weight and plate loaded equipment areas was dimly lit and kind of filthy. The floors were appalling with dust/filth wads and shreds of discarded cleaning towels were in all the low traffic ares such as walls, between equipment supports etc. And the frame rails of the cable racks, presses, benches etc were absolutely black with sweaty debris collection. Dumbbells were not plentiful and were scattered about on the floors. They had at least 4 major pieces of equipment (lat pull down, pull up/dip rig with knee counter weight etc) that had "out of service" placards that were soiled enough to demonstrate the equipment and been down for a while. They also had a surprising amount of very old some times extremely well worn and rusted equipment. Even a few very out dated poor ergonomic pieces I have not seen since YMCA gyms in the 80s.

Lastly, I was there in early afternoon on Wednesday before Thanksgiving; not busy; however, they had so few plates for the free weights that people were having to wander around and ask...."do you needs those 45s? or 25? or 10?. There was not close to enough free weights for the few people on a Wednesday afternoon!

When I was leaving, the same person who initially helped me asked for my feedback and I gave her my positive and negative as above. She acknowledge the mess and said they had just hired a new cleaning person, as the previous person had left 3 weeks ago. Hmmmm... so what I saw looked really bad. It was not 3 weeks accumulation. Do they really rely on a single person to maintain a busy gym. I did not see the restrooms. She also acknowledged the shortage of plates and said it's been a problem since they opened but the powers that be, don't seem inclined to purchase more. Perhaps the new cleaning person will do a better job. What about the management? Do they care?

I have a new found appreciation for 24hr Fitness.

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★ 5

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★ 5

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★ 1

The gym is not only messy, but the manager is extremely rude. Treats her employees poorly and is rude to other customers as well. Highly disappointed in this crunch. Change your membership and go to the one in Plaza Bonita Mall.

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★ 1

Old machines and dirty place

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★ 5

This gym has all the weights and workout machines I Need.

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★ 3

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★ 5

amazing experience everyone at the gym is nice and willing to give advice to noobies/novice lifters.

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★ 3

Crunch is in BIG time need of some smith machines. Please crunch bring on the smiths for those intense leg workouts. Other than that I love this gym!

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★ 5

It’s such a nice gym I can’t believe is that affordable. I live the HIIT section on the back. Mariana and the gentlemen working with her at the front desk were so nice! Can’t wait to be back

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★ 1

I had rated this place 5 stars when it was world gym. Ever since Crunch took over, the standard started dropping the first month. Now after a few months this place is dumpster fire. The women’s bathroom had dried up puke in the sinks. The bathrooms are dingy, steam room is shut down, and the pool area smells like sewage. I am done with this place. I will have nothing to do with any crunch fitness ever.

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★ 3

A lot of the equipment is in rough shape (worn out, missing pieces, etc.) or out of order.

The staff is all younger kids that are generally helpful and knowledgeable about the facility, but don't care much about sanitizing, equipment functionality, etc.

If you're going there to just lift and be left alone, it's just fine. If you want to be in gym with the best and newest equipment, you should look elsewhere.

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★ 5

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★ 5

Concerned a little bit about the entitled people who weren't wearing masks and no accountability from the gym staff. But overall the layout and Amenities out way the few not following the rules. I truly wish all Crunch Locations had the same features. Truly recommend if you are an athlete or need to rehab excellent facility with organized lay out.

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★ 5

Awesome staff

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★ 5

Bunch of equipment, especially good variety of machines more muscle specific. Man this place was not crowded at all when I went. Parking is nice too

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★ 5

Staff at night not the best, but the place is real nice

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★ 1

Gym or restroom were not clean and not enough hand sanitizer or to clean the equipment.

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★ 5

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★ 5

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★ 5

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★ 1

I sign up months before the pandemic; when closures start, they keep charging my debit :(, have been trying to cancel my membership ever since, and they keep sending me to different people or procedures. When they sing you ins is a swift process that should be the same if you want to get out, I will need to cancel my card to keep them from collect, so sad.

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★ 5

Good professional workers. Alex is my man here. Everything is perfect except they need more plates.

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★ 5

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★ 5

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★ 3

I went to go check it out the other day because I’m looking to switch gyms. I got my day pass online and everything. But it was just depressing. The man at the front did not want to be there in the morning. All of the equipment was wet since they’re outside. The equipment they have inside is all cardio machines as is most of the equipment outside. The machines outside aren’t that bad since there are machines for working out your back, shoulders, chest, etc. however, the lack of free weights is what did it for me the weights are not optimal to grow muscle and the environment overall is just depressing. Would not want to work out here. Crunch fitness right now is a shell of its former self.

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★ 5

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★ 5

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★ 5

The staff there are very friendly and as a regular always greet me with a smile. The machines there are heat and there’s lots of cleaning stations so it’s always clean. The lockers are also great as they include all you need for post workout :)

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★ 5

This Gym is great. I come here with family. It has good sets of weights, and running machines. It also has hydromassage chair. I use the hydro massage chair for after my work out. Do your part too , to keep machines and equipment after using it. It also has a sauna room that works good before or after gym work out. There is a steam room, only for the moment it's not available because of covid. There is also shower's and bathrooms but make sure to keep sanitize & distance. Clean up after yourself. Thank you all staff at this Crunch fitness location. You are all awesome and provide great customer service. Keep up the great work. Thank you all.

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★ 5

Ysela was curtious and very helpful

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★ 5

I came in to get a free gym pass, but left with a new membership. Ally was extremely helpful and she did a great job at explaining what I was signing up for. The gym looks great and it's gonna get a ton of new equipment very soon, so I'm very excited about that.

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★ 5

I love the customer service! The place is clean and music is always pumping😀

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★ 5

I’ve been going to the Eastlake location since they brought back the equipment inside. They have everything spaced out making it feel comfortable to workout. Also they have plenty of sanitary wipes and towels with spray to for all the equipment. Bathrooms are open and are kept clean.

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★ 5

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★ 5

Staff welcome you with a smile on their face & always glad to help. Very great choice for a gym !!

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★ 5

Crunch Eastlake is an incredible Gym with an amazing staff! It’s great to see people that are new to the gym.environment feel so comfortable and encouraged with those of us that have been in the gym for many years. Incredibly clean and management is on top of the equipment repairs. Keep up the awesome work gang!

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★ 5

This gym has quickly become my favorite gym in the area. They currently have everything outside do to Rona but they still make it work, everything is super clean. Best thing about the gym is the staff they are all awesome!!!

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★ 3

Not much variety. I get COVID requirements but honestly things are haphazard and disorganized.

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