★ 1

Bad service Jackie is a terrible manager and the place is also horrible don’t waste your time here worst gym in town that’s why they charged me for my annual fee when I wanted to cancle my membership way before. Jackie even saided that she can cancle it for me and will issue my refund but today she decided to leave my bank account at negative this location closing soon so that’s why she did what she did terrible service don’t waste your time here averybody who works here seems like they hate they job.

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★ 5

Great workout

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★ 1

STILL CAN'T OPEN AT 7 AM.
They have started to redo and upgrade some of the stuff around the gym. Other items I would ask of them for improvement:
-Figure out something for the smells in the bathroom. Pot and poo...
-Fix the rope Pull-down machine.
-maybe another medicine ball rack.
-more attachments for the cable machines. Even if it is more of the same attachments.
-Do an audit of the treadmills and stair stepper machines. Weekly, monthly, something.
-Add some different classes. Not saying get rid of the ones currently just add some.
-Do some floor walks for cleanliness. Especially during peak hours. Pick up water bottles, weights, and other general housekeeping issues.
-Have the janitorial staff clean the machines or a section of the machines at the end of the day or the start of the day. Not just the floors.
-Maybe pull the tanning rooms and make some mirrored booths for posing. Or a red light booth? A little recovery room. A consultant room/office space for trainers. Might get some higher quality training or keep the ones you have for longer than 2 years.

Thank you for the work so far.

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★ 5

Great location. The gym is located right inside the mall, past the side door as soon as you walk in. Easy to find, friendly staff, and a decent size. I've only ever been to this location of a Crunch Fitness before, now a few times. It's less busy than what I'm used to if I'm comparing it to to the other gyms I've attended.
Easy to find all different workout spaces. It has a dance studio/ mirrored room where there's classes etc.
Its equipped with 2 tanning booths and a hydromassage bed for peak members or at an extra cost to basic members if I'm not mistaken.
Cool free "personal training" on Saturdays in a group setting if signed up.
Friendly and helpful staff, a young lady helped me get signed up and gave me a brief tour. Only complain is the dumbell benches don't all adjust and the ones that do have the seat attached to where you cant Incline the back without the seat also inclining. Other than that clean facility, lockers, showers and such clean.
Note: Bring your own towels no face cloths or towels available at location.
Friendly staff

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★ 5

I just started going to this crunch fitness location recently and i’ve been really satisfied with the facilities! they keep it very clean and there is so much diversity in their gym equipment. customer service is also great! there’s an employee there named jackie; she always has a smile on her face and is super helpful. i would definitely recommend this gym! especially for anyone like me who’s new to the gym or trying to get in shape again after a while

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★ 5

Loveeeee the gym, the space to workout, and get through a heavy and efficient gym day, and amazing staff

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★ 5

Great service! Very helpful ladies Jackie helped me with fitness questions i had!

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★ 5

Crunch Fitness was amazing when ı went for a tour. The place ıs clean, the staff ıs very helpful, and their Zumba class ıs so fun! 10/10

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★ 5

Very clean location and friendly staff

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★ 4

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★ 5

Great Gym 🙌🏽 10/10 👍🏽

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★ 5

Great Gym! They have all the equipment u need and a friendly staff

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★ 5

Good gym solid equipment good workout each time 🫡🫡

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★ 5

This Crunch is so clean and the equipment is good and simple. I like how it’s a calm environment and the staff is friendly and professional. 10/10

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★ 5

Amazing gym always clean, manager always very helpful as well as the employees, I would highly recommend coming here. I have a good workout every time I come here.

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★ 5

Great gym! Management and the staff are friendly. Never crowded, which is beautiful! Love this gym!

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★ 4

Staff is very friendly. Gym equipment is well maintained and a lot better than most gyms I’ve been to.

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★ 5

This crunch fitness was so clean. The workers were super helpful. Jackie I believe was her name answered all my questions and was professional and was approachable which I greatly appreciated. I will definitely recommend this location.

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★ 5

Nice place to work out at

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★ 5

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★ 4

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★ 1

I used to love this gym til they one day decided to steal money from me I was charged twice for my annual fee and when I told them they charged me twice they said they had no idea what I was talking about so I asked my bank to investigate which they did successfully and returned the money only for them to take it out again along with another fee I told the gym they took money from me again along with another fee they said they never received any money even though they literally charged me two extra times for the same thing.

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★ 5

If it wasn't for Jocelyn this place would be a lost cause x but thanks to her hard work and kindness this place is still number one thank u so much Jocelyn u are truly the kindest and prettiest women who ever stopedin in this gym

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★ 1

Very Shady Gym. They tell you they will give you a great deal and then they will add fees in the fine print. They say "We will give you a month for $5" (awesome! get a chance to try a gym before committing) WRONG! ...buried in the fine print, if you cancel at any time after the first day they are going to charge you for the second month regardless, and you'll end up paying an extra $26. So disappointing. I despise these shady gyms and just any company that hides fees in the fine print. They almost tried to add on a yearly fee of $60 but I was able to get out before then. There are many gyms out there to look at. Do Better. Staff was nice enough, sometimes a bit cold though.
(update) went over to LA Fitness, twice as good, no shady "deals", plus they have a hot tub and pool

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★ 5

THE BEST GYM!
Awesome staff! Good equipment including a boxing bag 🥊 also can go shopping after in the Mall! 😎🙌

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★ 3

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★ 5

Love the gym so far. Workers are friendly. Kept clean. My favorite part is it’s not too busy at the times I go which is what I like.

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★ 5

Para mi es fanfastico.y muy linpio los baños

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★ 5

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★ 5

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★ 1

This was a while back but i did a one month free trial and when it was over i went to cancel it and they didn’t let me cancel for some stupid reason so they charged me $20 for the next month and when i went one more time my car got stolen in the parking lot 😐

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★ 5

The girls here are always so nice and pretty. Thier so cool that one time I asked them if they can change the station and they did how sweet of them.dont see that anymore
Riley was one of the pretty lady's she's so cool

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★ 4

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★ 5

This gym isn't bad. It's a good gym and it's definitely different from the crunch fitness gym where I used to live in Huntington Beach

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★ 1

Does anyone even work there ?

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★ 1

I used to like this place it's just that I can't use the restroom peaceful. Every time I go to get dressed to put on my workout outfit, 3 minutes go by an older Hispanic man who is maintenance just walks in cleaning who knows what. He heard me flush the toilet, but he didn't leave. It took him a minute to leave cause I didn't trust him. I waited for him to leave. Then an hour goes by cause I was done with my workout I'm back in the stalls putting on my clothes then I hear another guy flushing toilets didn't yell if someone was in the restroom so I flushed the toilet, I walked out to wash my hands saw him hiding in the woman's showers getting his peak at me or least trying to
This time, it was a black guy.
Now I can see why women don't use the restrooms at crunch fitness. The maintenance is pervs. I told one girl who works there she said the same thing the short Hispanic man doesn't knock or say anything just walks in the restroom. I wish they would hire woman maintenance. At least, I'll feel more comfortable using the woman's restrooms.
The equipment are always broken it takes them forever to fix it.
Seriously, annually fee $50 after my cancelation. They don't bother emailing you back. Everything has to be done in person.
The annual fee is like a punishment all because of a cancelation.

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★ 5

Super friendly staff and a great environment.

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★ 5

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★ 5

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★ 5

Love it here not to many people

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★ 4

Good small clean gym just took away a star for not having a form of a hack squat

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★ 3

Great place to workout
Great staff

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★ 5

The church is #1 so clean never run out of nothing And the employees are so cool and chill. They will make you wanna keep your membership they have. Every machine you need and the best trainers. Go get your membership and fall in love with the crunch

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★ 1

I would give no stars if it was possible because of the management being so terrible and not working with people. I just wanted to cancel my membership because of not being able to have time to go to the gym but I missed 1 payment and they refused to cancel my membership. They told me if I don't make the payment, they can't cancel and if the payment doesn't get made, they will charge me late fees and eventually send my account to collections. How do you expect to keep people at the gym when the management refuses to work with anyone and has no people skills. Unless you want to be stuck paying for the membership for life, I would never recommend going to this gym.

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★ 1

Disappointed! Asked to pause my membership for 2 months but I was still charged. SCAMMERS.

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★ 5

Love the gym and the ppl the best gym ro me it is

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★ 4

Perfect for me. (Been here 6 months) Plenty of more unique equipment. I’m able to do everything I need for my sport. Things are broken once in a while, but fixed pretty soon, and the free weights go up to 120 for dumbbells. Squat rack, smith machine, and a squat rack that assists in balance but not weight. Ppl here know what they’re doing, and don’t sit at one spot for 30 minutes lol. Staff are great. It’s not la fitness, but it’s cheap and great quality.

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★ 5

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★ 4

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★ 5

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★ 2

The staff seem cool enough, they keep the gym pretty tidy in comparison to the planet fitness in moreno valley.... but the maintenance of the equipment might be worse. All of the rope handles are on the verge of being completely torn in half, all of the cable single handles are tied to not being able to un-tie, the double cable machine that stands on its own by the aerobic room has a switch broken about halfway down so it doesn't go any lighter than what it's at, the cable row machine on the right side is stuck at a set weigh so it can't go any lighter, there's a chest machine that has been out of order since I got my membership a little over two months ago, there's 1 v handle in the whole gym. I have personally reported all of these problems latest one being 2 weeks ago to a blonde woman with a pony tail and nothing has been done about any of it. I understand this is is an "affordable gym" but I'd like to think the money I spent a month would go towards the upkeep of the gym. Probably going to switch to another gym soon. I wouldn't recommend.

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★ 5

After MONTHS of crunch not letting me cancel my membership, the endless charges going to my card, SAGE (current manager) was the only one willing to help me. He was so professional, kind, and quick. He canceled it with a quickness! Thank you.

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★ 5

Sage at Crunch Moreno Valley is always helpful and provides excellent customer service. Be sure to ask for him to help with anything and everything Crunch has to offer. 🤙🏼

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★ 1

Girl who works at 5am be taking a shower while on the clock. Anybody could go right in from 5till 6:30... she's in the restroom most of the time. Never is in the front desk to give assistance. Basically not working! Doesn't greet people, awful customer service. Management at this building is just the worst. Prefer any other gym!

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★ 1

I’m extremely disappointed with Crunch Fitness as a whole. Till this day although I am no longer a gym member. I’m still getting charged every single month. I call and I’m constantly being taken in circles, it’s frustrating and no one seems to care, even management. Don’t recommend this place at all. Unprofessional!

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★ 1

the don’t answer they’re phone

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★ 1

Some of equipment not work. No cool water. Staff not friendly. If you need help. You need to call 911 to find them

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★ 5

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★ 5

Relaxed place, all employees are friendly and do not mind giving you tips.

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★ 5

The staff are friendly, the place is cleaned especially the locker room. Some of the machines need to be serviced but there is plenty of other stuff to use. The personal trainers really take their job serious and help you stay fit.

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★ 3

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★ 2

I've never been...

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★ 5

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★ 4

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★ 4

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★ 5

State of the art, work out equipment

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★ 5

Es muy agradable estar ahí en este gim el personal es muy amable gracias

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★ 5

Great gym great staff best gym I been to so peaceful and empty get in get out get a good pump

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★ 1

I am here to visit family and got a card for 1 month free. When I mentioned that I was only going to be here for 2 weeks they said I couldn't use the card and then charged me $25 for two weeks, which is more than their regular monthly rate. I got ripped off

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★ 5

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★ 1

I do not like how they do business here. They are very sketchy and do not obey contracts so be careful. I had originally bought a months worth of training sessions, however when I received the email the manager had selected 3 months, which was not what I verbally agreed to. I decided to not go through with the training sessions and as per the contract, I delivered a written notice, however it’s been over two weeks and I still haven’t received my money, not even a receipt of cancellation. They kept questioning why I want to end the trainings, but nowhere on the contract does it say I need an explanation to cancel. It says I am entailed to a refund. I was also given a free training session and used it, but when I went to cancel the manager said he was going to use the free training at the end of my sessions. He also said I would have to talk to some other trainer in order to cancel. I have talked to several people since then but still have not received confirmation, I also have not seen that manager since. Unfortunately I don’t recall his name but he had brown curly hair, and his name wasn’t even on the contract as the salesperson. Overall very sketchy business. They just want money and do not value their customers. They also harass you to buy their products. When I was walking out the door a trainer kept trying to get me to buy some supplements saying women need it, when I said I wasn’t interested he kept persisting and asking why. Very unprofessional salesmen and uncomfortable environment.

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★ 4

I love this place! I came here at a very low point in my life and it totally uplifted my spirits and morale about life. It gave me a rejuvenated sense of hope and purpose. Also, opened my my eyes 👀 into believing and gaining confidence within myself. Relearned that through dedication, honesty and truth within myself that just about anything is possible if you're willing to commit and sacrifice certain things. Thank you CRUNCH FITNESS 👍😜✌️

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★ 5

Super clean. Everything well kept

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★ 5

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★ 4

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★ 4

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★ 5

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★ 5

Cómodo, agradable, y sobre todo por las clases

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★ 1

The gym is kept clean and equipment is up to date however , it’s been multiple weekends where the employee comes in Late , and it’s been going on for a while now. It’s ridiculous the memberships aren’t free and this is unacceptable people have work to do and mornings are the only time we have to get a workout in . I hope the manager or whoever is in charge fixes this ongoing issue. This review was written Sunday 4/16 and it’s 7:48 when the gym opens at 7 am .

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★ 5

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★ 5

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★ 5

Been almost a year and I'll be repaying for my membership for the year again

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★ 5

Love it here

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★ 5

Clean and great atmosphere

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★ 1

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★ 4

I'm happy to have A quality gym that's clearly interested in helping you.

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★ 3

This place looks clean! I think itd be a great place to workout because its completely empty and its 1:30pm. No people means no waiting! Not sure if completely empty is good, that can be a negative thing too…

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★ 5

Honestly crunch is a great choice for all levels of gym patrons I also have la fitness membership but still kept crunch because the price I pay for it I could easily spend on 1 fast food meal, sometimes I get tired of the big gym and need a switch up. I’ve been with this location since they opened i would always go before 2pm and it’s never crowded. I’ve been there on occasion after 5pm and it gets somewhat crowded but that’s any gym. The equipment is well maintained and the gym feel cleaner than the mega gyms. Great gym.

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★ 1

I called to cancel my membership and my personal trainer plan weeks before it was due and they still took my money from my bank. Almost $200. Called them multiple times and went there to get my money back with all the proof, they first told me yes to the refund because it was their fault and after weeks of waiting for my money and not getting it back, I called again few times and they told me that they were not going to refund my money because I agreed to go to the sessions when I clearly said no to them and that I just wanted my money back because I couldn't go anymore. Careful people!! They are fast to fill your contract and everything about money but the don't help when it's about complaints and listening to the costumer!

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★ 1

Bad

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★ 1

it would be a nice gym, if they opened. Not sure if anyone works here because an 2 hours after they were suppose to open. No one was there, so you just give them your money and you get no service in return from my experience.

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★ 5

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★ 5

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★ 5

My preferred gym now awesome, helpful and caring staff💪❤

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★ 1

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★ 5

The best $25.00 per month I have ever spend. Great facilities around California. I been in more than few. Always clean and plenary of equipment to motivate anyone.

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★ 5

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★ 1

One squat rack, zero deadlift platforms. Terrible gym, I've seen apartment and hotel gyms with more equipment.

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★ 2

Gym ia functional. Staff is decent and friendly.

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★ 5

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★ 2

This was the worst experience I've EVER had with a gym! They don't really explain the month by month cancelation policy and even tho I did everything in the time frame I was given by them they still charged my account WATCH YOUR MONEY IN YOUR ACCOUNT! Sadly this was only to try them out!

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★ 5

Pretty decent gym. Not to crowded when I do go. The customer service manger was pretty helpful and really took the time to help us. 2nd week already and I'm satisfied so far. Definitely recommend.

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★ 3

It's all right. Not great, but just ok. They have enough to get a workout, but lack squat racks. The staff and personal trainers don't really give a rip about people working out there. I noticed a couple guys really screwing up squats to the point they could get hurt. Went to go get a personal trainer to help them out because I don't want to be that guy, plus I'm mid workout. Maybe they could score some new business, and you know what they told me? "Well i don't want to do that either, why don't you do it?" You kidding me? Like, don't you work here? Don't you want to help people to possibly get more business? Whatever, I did help those guys myself. I should almost demand a paycheck from Crunch for doing their job.

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★ 4

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★ 5

Employees are helpful and professional.

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★ 5

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★ 5

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★ 5

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★ 5

Very clean and this location has plenty of equipment to use so you always get a good workout!!
The staff were very friendly and helpful!!

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★ 5

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★ 5

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★ 3

It's a good gym on most days, zumba can get pretty annoying tho

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★ 5

Always a great environment! Never crowded when I go and Laura the personal trainer is awesome 💪

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★ 1

The gym did not open this morning (9/12/2021)!!!! Arrived at 7:10 am with four others waiting! Waited till 8 am, still not open! Ten people were now waiting.. This is unacceptable!!!! 😤

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★ 1

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★ 5

One of the smaller Crunch gyms, it's inside a low level mall. But it's pleasant and well kept. Cleaner than some of the bigger older Crunch gyms. I liked it.

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★ 1

Good

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★ 5

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★ 4

I go in the morning and this gym is never busy. Staff is great and locker rooms are cleaned daily. Music is louder than my airpods at times. Would definitely recommend to anyone.

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★ 5

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★ 5

Awesome classes and work outs gym very clean equipment always available

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★ 4

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★ 5

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★ 5

🚧

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★ 5

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★ 4

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★ 5

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★ 5

GREAT WORKOUT

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★ 2

Not like the san clemente gym. But ok

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★ 5

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★ 1

Don’t ever sign up here! So many fees just to cancel a membership when it’s not my fault about the pandemic! Awful!!! 😠

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★ 5

I loved going, but since Pandemic its been closed, other sites are open. This site remains closed due to Mall regulations. Cant wait for it to open again.

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★ 1

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★ 1

I have contacted you guys multiple times since April on the website and also on Instagram about cancelling my membership and I keep on getting charged every month. This is BS. I need to get refunded every single month since April.

Congrats on your new 1 star review.

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★ 5

Good clean not to packed

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★ 1

We are in a Pandemic pandemic and This gym is close and still taking out payments out of my account TBS :(

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★ 5

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★ 1

I called yesterday and spoke with staff yesterday and asked if they were still opene, and their business hours. Staff confirmed that they open monday to friday 5am.this is the 3rd time I take their word for it , take preworkout and I show up and waited until 6:05 and they still were closed. I am really unsatisfied with the service.maybe the guy isnt taking his job serious...covid has nothing to do with it neither because he has confirmed hours even though this has been going on for over a month already

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★ 5

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★ 1

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★ 5

Great facility and reasonable membership prices!! Alyssa and Viv have great customer service at the front desk if you have any questions.

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★ 4

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★ 5

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★ 3

I like the zumba classes with the new guy. He is intense! You really get your heart up also he has different dance steps. Only complaint is that the zumba classroom gets super hot (I don't mind it) but many of the ladies there open the big sliding garage like door and I guess someone has complained to management etc... which I personally think it's ridiculous. I feel they complained because of the trainer, not so much because of the music. 🙄🙄

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★ 5

Love the zumba instructor Saul J

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★ 5

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★ 4

Solid gym. Has all of the basic essential equipment to get a good workout. Staff is really polite. The manager is great. I haven’t had real good luck with the personal trainers, but other than that, I like coming here.

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★ 5

No judgment if your looking 4 a good place to work out with no judgment this is the place great customer service these guys really care about there customers

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★ 1

The worker was rude and not compliant to a simple request.

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★ 1

COMPLETE SCAM!!! Manager was very rude and yelled at me through the phone after hanging up the first time. I was promised a 1$ membership and was tricked into a year membership. Called and they claimed the manager was busy, called again and talked to the manager and she told me "that's life" I went from paying 1 dollar to 175 without using my membership ONCE. DON'T GO HERE!!! Manager told me she didnt care about how I felt. I've been told the gym is dirty and unkempt. Update: I forgot to mention they never sent me an email with my contract but the manager said it was OBVIOUS that it was a 10 day notice due to the email never sent.update:was contacted by the support group and now owe 20 dollars for a service I never used and was tricked into buying. Emailed back and never got a reply. DON'T GO HERE ITS A SCAM!!!

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★ 5

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★ 3

Adiquitly clean and friendly people some rules not to hard easy work outs great results.

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★ 5

Very clean, and nice people.

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★ 5

I finally found a place to work out comfortably

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★ 2

Pros-Near home and in the mall.....CONS-more than half the treadmill are broken and dont work, alot of the have missing buttons! FIX IT!

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★ 5

Great time

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★ 1

Another nickel and dime operation. Not to mention the lack of cleaning and poor hygiene of the gym. Two months after you start there is a $49 charge for your annual fee. NO! it is not what you think you pay in the beginning is not only the first months fee but a Fee + another Fee and yet they don't charge this additional annual fee until two months later? Why? Also you only have 5 days to make any changes, as I found the hard way. After 9 days I tried to make a change and was told I could as long as I paid twice those first fees but I still the same person. I am not buying two memberships. I tried repeatedly with Gym staff who just pays lip service and come to find out are not really trained to spell out these charges. Had I been clearly signaled that this was what they did, I may not have joined. The manager said sorry pointing at the computer screen as if to show me how inflexible and how stringent the "system" can be, in not allowing her to help me....BOGUS! I wish I could say go somewhere else, but at this point I am going to the California Better Business Bureau. Memberships are not 9.95 a month. that is not my experience.

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★ 5

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★ 5

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★ 3

Never been there never had a membership there

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★ 5

Great environment located inside the mall.
Open space plan, typically low traffic (even on weekday after noons through the evening) machines tend to be open for the most part.

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★ 5

Stay trusty. Momomodevtion. Cuzn.

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★ 2

The club in Moreno is very dirty and unorganized, the guy taking care if the club was only there for a
$ check. I am used to the club in Albuquerque, it is very clean and well organized. The club in Moreno CA was so dirty I didn’t want to put anything on the floor. I do hope the club gets better in appearance. Thank You

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★ 5

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★ 5

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★ 3

So, for the most part this has been a decent gym. But, the bathrooms never seem to get cleaned properly. Plus I showed up at 5 am this morning and no one has shown up. It's now almost 6 and still no one has shown up. At this point I wasted a dose of pre workout and I'm not getting to use the service I paid for. I think me and others that were also here at 5 need to be compensated.

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★ 1

Worst gym ever! My friend and I got scammed by a trainer. We paid him and everything. We went to the gym a few days later, and find out he quit! Nobody seems to know where he is (at least they act like it) and the gym won't refund us either! The manager called saying he would be at the gym at before 12pm to meet up with us and give us a refund. He never showed up! He's never there! He said he would give us a refund "over the phone" but I really doubt he'll even call. DON'T GO TO THIS GYM! IT HAS THE WORST CUSTOMER SERVICE EVER!

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★ 1

This place sucks don’t ever come here they take your money and don’t refunded it when they’re supposed to and there manager doesn’t care about anyone but herself and her staff they don’t know anything

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★ 1

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★ 1

BEFORE SIGNING UP, READ THE FINE PRINT AND KNOW THE HASSLE INVOLVED IN CANCELING!!!
This gym was convinient at the time I signed up. I was pleased with the equipment available. My biggest attraction was the availability of a shower. It made possible for me to workout before work and not be sweaty. However, I moved and this gym was no longer convinient (40 miles away). I called to cancel. During my first time call the very cheerful rep stated I had to be there in person or of the was anyone if like to transfer the membership to. I explained I moved and she reiterate her statement along with "we just need to make sure it's you." She said she would have a manager contact me.
I got a call from a manager and missed the call (I was busy with a client).
I called again and the rep said there was record of me attempting cancel. I asked to have a manger call me. No call back.
I received an email stating my account was past due and to email back with updated card info (I contact my card company to stop payment). I replied to the email with my concerns and wanting to cancel. Got a reply back but no hello. I Requested a manager to call me. No call back.
Sent another email requesting a manger call back.
This is truly terrible and it seems to happen a lot. My wife is a bank manger and told me many clients hers have complained about similar experiences

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★ 5

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★ 4

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★ 5

Great gym!

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★ 5

Nice variety of classes

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★ 5

I love it

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★ 1

Canceling your membership takes an act of God. I canceled according to website and 4 months later they are still charging me. Its not a contract it's worse . Stay away

Source: Google

★ 1

All lies. I will never go there again. Getting sued by them

Source: Google

★ 3

What I don't like is the personal trainers now work for core fitness or something like that. Hard to reach them. If I want to go to another crunch I'm told my personal training is past due and it is NOT past due. And core fitness does not call the Murrieta crunch to let them know that I'm paid in full until November or Dec. As employees it was easier to reach everyone. Mow I need to find Carlos and when I'm done traoning I need to leave asap. I can't stay to look for Carlos (personal trainer manager) to set another appointment. It used to be each trainer could assess the system. Now only the manager can do it.? That wastes my time. I don't like that. I like to get in do it and leave. I'm busy.

Source: Google

★ 5

It was fun and you get a preview

Source: Google

★ 3

Charge you my card without your knowledge or without your permission I think is real real terrible way to do business

Source: Google

★ 5

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★ 5

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★ 1

I went there for a free pass I got as a promotion. The manager said I had to pay for the visit anyways. I paid, Then she said that she needed my information and then she sign me into a membership. Where I was going to pay 19.99 per month and I could cancel anytime. I haven't had a chance to go after two month payment. I went to cancel and no one can help me cancel the membership. They said to cancel I have to pay 59.99. Sound like a law suit Balys lost for cheating people into signing unwanted contract!

Source: Google

★ 5

The staff was really helpful and really laid back. The equipment is up to date and it's a very chill environment to workout in. I recommend this location a lot.

Source: Google

★ 5

Great spot, the staff is super nice and helpful. I started the revisit the gym and I love how it doesn't feel like everyone is judging.

Source: Google

★ 5

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★ 4

I enjoy going to this gym. I enjoy it so much I go more than my family....Lol ( 4 to 5 days a week)
If your looking for a personal trainer check out Robert. He is great at what he does. My family and I workout with him 2 to 3 times a week.

Source: Google

★ 3

Source: Google

★ 1

TRAP GYM..... they say no contract but they charged my bank 50 dollars to cancel. And even tho I payed the month that I cancelled they charged me for another month that hasn’t even came yet.... they have no way to call corporate and they haven’t responded to my emails...

Source: Google

★ 1

My experience was bad, please read the contract carefully, you can end up paying them a full year of a contract because it cost most for cancelling than paying a year. The bathrooms are very dirty full of hair everywhere the aerobics classes if for people of the third age. The company employees don’t bother In reply the emails. When you ask questions to employees they don’t know they have to look for a manager to explain your concerns but the manager is never there. Then yours concerns are never answered. In my opinion is better to pay a little bit more of money for a better customer service, sauna, inside pool etc. 24 fitness.

Source: Google

★ 4

Very good place to workout on all kinds of machines. Clean and easily accessible from the parking lot next to sears. Background music is a bit too loud, though.

Source: Google

★ 5

Friendly staff and great instructors.

Source: Google

★ 3

Se ve limpio el lugar , cuando lo visite no había mucha gente.

Source: Google

★ 5

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★ 4

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★ 4

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★ 5

Nice place and showers have curtains

Source: Google

★ 5

I love Thursday nights Zumba class with Melissa. I’ve been to all the other classes but sadly it’s only because of Melissa that I still come to Crunch. The bigger gym chains like 24 Hour Fitness have much better classes and are far better overall but that reflects in the price difference as well. I guess you get what you pay for. Crunch is extremely cheap, so if that’s your priority then it’s worth it. So please don’t get rid of Melissa cuz I can’t afford 24 Hour Fitness and Zumba is my therapy session right now when I need a break from my screaming kids, so thanks Crunch for that 😉

Source: Google

★ 1

This place was horrible customer service if you want to lose money this is your place. But I dont reccomend it. when it came to renew my membership the trainer got the wrong information on my billing and ended up screwing up my payments sending me to the collection agency. I went called and no one told me anything then I spoke to Brian came up with an agreement. Which I thought he kept since I saw for myself one of his trainers had made a fake account with my name and information. I kept up with my payment then they charged me for the fake account they set up and did not answer the phone when I called. Then answered after the 4th call and hung up acting like they couldn't hear me.

Source: Google

★ 1

I've had problems ever since i started. first they sold the membership to me wrong, then they kicked me out of the gym, now i got my monthly bill and they charged me 59.99 when it should have been 9.99! i called and emailed and talked to anyone i possibly could but they all said they cant do anything and refused to refund me. Do not come here if you wish to keep your money. id rather spend 20 dollars a month than 9.99 for better service especially with how i have been treated.

Source: Google