★ 1

Not a great place and when you want to stop going, they take it personally and take a long time to disconnect you then charge you again anyways. I do not recommend signing up here.

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★ 2

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★ 3

Needs to sell sports drinks and get the water fountain working again.

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★ 4

This location is really ran down and needs renovation but the staff is really nice

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★ 5

Front desk is friendly and helpful. Clean and comfortable to go in to workout.

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★ 5

I am there one day a week to keep it together. My ab machine sets and the lat pull

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★ 5

Monday to Thursday is pretty full but with that being said there are still always machines and equipment available. Weekends are pretty clear.

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★ 5

Esta bien para lo que se
Quiere . Mantenimiento del cuerpo, relajarse etc

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★ 1

Did not cancel when I called and still charged annual fees. Completely unacceptable.

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★ 1

Bad management. I called to cancel my membership and they claim it's not possible over the phone. I did not have the time to go in person so I got charged for the month and when i found time to go in person around 9am, the manager was not there so i couldn't cancel my membership. So i had to make time another day to go just because the manager was not there to cancel my membership. Once I cancelled, the manager claimed he would put a petition to get my money back for the month and that i was going to receive an email but I never received anything. Just a lie to my face just so they won't have to deal with it. Now i got charge again for annual fees and for another month just because I cancelled after my due date. If only they could've helped and advise to cancel before the due date so I won't get charge again and explained about annual fees. They don't help you cancel and just find a way to get more of your money.

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★ 1

I’ve been going to this gym back and forth and every time i try to cancel they won’t let me and the manager is so rude and disrespectful i’ve NEVER had to right a bad review but this is my first time and we canceled our membership in september and they still were charging us and a month ago i went back and made sure they canceled it but i just got a bill that im still getting charged this is ridiculous they just want money and doing this behind our backs don’t come here unless you want to get scammed and deal with bad equipment too.

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★ 1

Bathroom are rundown and receptionist from the front bunch high school kids that all the gang hang around on the front with loud music in which it's not part of the gym. Lately they been having people selling junk in the gym. More like a swatmeet in the gym.

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★ 2

Smelly ahh bathroom always

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★ 1

La peor experiencia, no avisan los pagos, gracias por la ansiedad, me cobraron los 50 dólares aún con la cuenta congelada.
No responen los emails????
Con quién tengo que hablar para que ne regresen mis 50 dólares??

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★ 1

Be very careful if you go on a one day pass. I was asked to scan my CC never signed up for the gym and automatically they started chat my CC for 31.99 a month. Called several times to let them know & was promised they wouldn't charge me anymore & I would get a refund. Never happened. Anil is the worst. Called again after 4 attempts & Anil said he would take care of it without even getting my name & hung up on me so when I called back he wouldn't even answer. So unprofessional. Do not give them you're CC !!!!

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★ 5

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★ 1

Went in to cancel my membership in March, but they charged me for April AND the annual fee anyway. Absolute bullshit excuses for why, like “I wasn’t here when you signed up” and “that’s how they have it set up”. Absolute waste of my time and money, but I guess at least it’s over with.

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★ 5

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★ 4

Solid gym if your actually gonna workout and doesn’t get packed in rush hours

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★ 3

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★ 5

Good place to work out, not as packed as other gym's

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★ 1

The equipment in this gym hasn't been updated in years. They only have two bench press machines for the entire gym, and the cardio and strength machines are outdated. The free weights area is too small, and there isn't much variety in machines. The cleaning staff is very well-liked, but there are too many issues when trying to cancel your membership due to the cost and what they offer. I recommend switching to the gym that is just seven minutes away. They had said they would open a "new" gym in 2024, but they didn't follow through.

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★ 5

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★ 1

No lo recomiendo no me respetaron una promoción de veterans day . Puras mentiras .

Aparte de eso cuando cancele me dijo que todo estaba bien que ya no tendría cobros y no era verdad nunca me canceló y continué o cobrando hasta la anualidad.

Pero yo hablé con mi banco y me ayudaron para cancelar esas transacciones son muy mala onda no crean mucho lo que les prometen .

Lo único bueno el personal amable .

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★ 1

Nobody goes to this gym because they are scammers. They took my money and they don't want to give me my money back. I paid 10 dollars to sign up for one day with a captain and he told me I have an appointment on Friday at 7 and I went and didn't tell the captain. He told me to come on Saturday. The captain told me to come on Monday. They are scammers and thieves.

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★ 4

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★ 1

False advertising. Crunch will bill you an annual fee and not provide services that are mentioned on their website and membership agreement. I was a member this year for a few months then cancelled. I took my business elsewhere. To a clean new gym. Apparently this Crunch facility has promoted a new remodel gym coming soon for years. I encountered several problems at this location but this one was the main one. Here is what they do Not do with your annual fee:

Crunch Fitness charges an annual fee to cover the cost of maintaining and improving their facilities and equipment. Crunch Fitness reinvests a large portion of monthly fees into buying and maintaining high-quality cardio machines and strength training equipment. 

The annual fee helps cover the cost of maintaining the club's facilities, including cleaning supplies, heating and cooling systems.

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★ 3

Ok gym for the money. Two complaints: every time I go, I have to wait for the cleaning lady to finish cleaning the locker rooms. Cleanliness is good. Wasting my time isn't.

The other is the same complaint I have about every gym; loud crappy music 90% of the time. ALL of us wear our own earbuds! We don't want to have to crank up our volume so high it's going to give us hearing damage and just to block out the loud crap you play. Seriously. Stop it.

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★ 5

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★ 1

seriously stupid that you still get charged for not using their service. haven't been there since i got a membership and now they want to charge me because i have an outstanding balance? if my payment failed just discontinue my service ?! ridiculous

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★ 5

Excelente

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★ 1

About payment I tried to cancel my membership on jun they didn’t help me until July now suddenly I see my bank account they charged me on August , September, twice on October and another charge this month I called and they did not help me understand why I still got charged when i had already canceled I have screenshots about every transaction and emails I got. They are just seeing how to take money away.

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★ 1

I would not recommend this gym. I cancelled a month ago and am still getting charged. Save your self the hassle and go to another gym.

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★ 5

Crunch Fitness - North Riverside/Jurupa Valley is one of the best gyms, I’ve ever worked out of 💪💪

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★ 5

I enjoy every time I go there to work out the people are pleasant employees are wonderful enjoy working out on my own pace. This is my happy place from all the hustle and bustle and stress in my life.

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★ 5

Thank you Kristina!

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★ 5

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★ 2

Too many teenagers on there phones on the machines

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★ 2

Tiny gym, no shower curtain in female shower water takes 30 mins to get cold. I ended my membership 30.00 a month wasn’t worth it

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★ 5

Love my gym but it was an extra nice work out today with all the TVs off with no depressing news in my face 😊let’s do that more

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★ 3

Ok gym for the price but I don't like when they run out of antibacterial wipes and paper towels. The staff is friendly occasionally.

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★ 2

This location has busted equipment that needs to go to the dump. Rusty machines or out of service. For how many machines they have, they could really use some better variety and not just duplicates.

The only reason they didn't get a 1 star review is because the staff here were great. Very nice and helpful. They deserve to work at a nicer location.

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★ 5

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★ 5

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★ 1

You pay top tier but don't get top tier results.
They cared more about me renewing instead of fixing their facility.
Their VP even stated he don't care about memberships and only cares about signing you up. "The new location will be better "
Well do we get a credit for the bad location? Way to show loyalty to your long time customers

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★ 5

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★ 1

Hacen cobros por anualidad aún después de cancelar la membresía, aumentan pago de mes sin avisar etc.

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★ 5

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★ 1

They sign up minors then make the parent come down to cancel. It’s crazy how they would get all bank information from a child and then rack up fees and insist that the parent come down and cancel policy in person and then tell me I have to come down on there time when the manager is in. Seems shady as heck. Let’s see if I even get her money back.

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★ 5

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★ 4

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★ 4

Cool that they have two boxing heavy bags in their own room!

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★ 5

Al año por el black Friday es de 299 dólares puedo llevar a alguien cada vez que quiera ir Haci puedo ir hasta 5 veces al día no importa con diferentes personas y incluye jn instructor otros maestros de ejercicios para participar individuales también incluye cama de masajes y todas las áreas para hacer ejercicios personal. Bienvenidos es un lugar limpio y bien hambiente a darle guerrer@s. Bendiciones para todos ❤️💪🩶

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★ 5

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★ 1

This gym has a mosquito plague! i have brought this to management's attention and they still haven't done anything about it! They are extremely dangerous and even the CDC has warned about them. Do not put your life at risk!!

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★ 5

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★ 5

It is actually a clean gym! There’s only one machine not working but I’m sure there’s a work order in. I enjoy the atmosphere. Thanks crunch!!!

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★ 5

This location has good options for equipment.
Treadmills seem to break down often though.
The staff in the afternoon are great, they do a great job at bringing positive gym culture to this location by remembering my name and greeting me when I come in.
The crew does their best to keep the facility clean. Unfortunately some of the members don't pick up after themselves and during peak hours you may find water bottles, sanitizer wipes or weights left on the machines or the gym floor.
Otherwise I enjoy this location and it's close to home.

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★ 5

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★ 5

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★ 3

This location is older and it shows, hopefully the new location will much better.

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★ 2

Too small. Too many people.

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★ 5

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★ 5

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★ 2

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★ 1

This gym has no ac!! The workout area is soooo hot and smells of sweat! Has no ac and makes the air so dense and gross. After a pandemic you would think it would be common sense to keep a gym fresh and cooled. The risk of disease is high here, stay away!

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★ 2

Two stars instead of one, since we liked the Riverside location on Hole Ave. which recently closed. But wow - good luck trying to cancel after that as other Crunch locations were not convenient. We were told we had to pay an additional monthly fee BEFORE we could cancel, even though we hadn't used our membership in weeks as our old location hadn't been available. This, on top of the annual $50 fee IN ADDITION to the monthly fees - even though we were members for less than five months. Pretty underhanded "fee" structure. If you can find another gym with more honest billing tactics - avoid Crunch.

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★ 1

Several things, most machines are broken! Impossible to do a proper leg workout for example since they are mostly all broken, missing weight buttons or simply not oiled properly. The staff is absolutely horrendous! All they do I talk and laugh while the place is falling apart. Lastly, most people do not workout, they use this place as their beauty salon parlor where they come to gossip and be a nuisance. Avoid!

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★ 5

Good gym.

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★ 1

Evidently they don'tknow how to answertheir phone.

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★ 5

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★ 5

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★ 1

Tengan cuidado cuando pongan su información de su banco por que ami me sacaron 370.00 dlrs de mi cuenta en menos de un mes y mi pago mensual era de 30 dlrs al mes y ya no me lo quisieron regresar ese dinero nomas dicen que no saben

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★ 1

PLEASE!!!. we are paying our membership. Get employees that open on TIME. I Always have to wait outside for them to open the gym LATE.

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★ 4

Good

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★ 4

So far this gym has completely been worth the money. I DO NOT use the equipment so I cannot say anything about that but I attend the morning group classes and those do not disappoint. I'm only there for the hour of the class and so far that has been awesome. I like that the room has plenty of space for many attendees and the big fans help not keep it stuffy even after an hour of aerobics. The Zumba classes feel more like just aroebics but I really don't mind that because it is an amazing workout and I have two left feet. They offer Zumba and other small group classes every day so if you need the group motivation like I do, they have options. They only get a four because the yoga mats really do need replacement, I bring my own now and problem solved but it shouldn't be like that.

Update after attending for about three months this Crunch Fitness is still a 4 star. Most of the staff is really great, but the machines could use some care. I've started attending the HITT classes at 5:30 am with Dona and I couldn't be happier. She is so patient and provides alternative exercises for a beginner like me.

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★ 1

I tried to cancel my gym membership when covid hit and they denied my refund because i paid the year in Full. I went back today to sign up again because its the only gym around my area. I asked to speak to the manager because I wanted to ask some questions and Trevor the guy at guest services was giving me the run around. I managed to go in on a Guest pass and was really disappointed because most of the machines i like to use are broken. Im going to sacrifice the drive to another gym because they didn’t really seem interested in keeping me as a customer and not worth paying a membership when machines are always broken.

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★ 5

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★ 5

Zumba ,clases this year is 5* 2023 , New routines Love zumba instructors Elizabeth and Cristy are the best ., 💯 % recommended .

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★ 3

Spoke with a gentleman by the name of Isiah. Well mannered, courteous and kind. Appreciate his attitude and FULL EXPLANATION of what's available @ crunch fitness. Haven't signed up yet still looking.

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★ 2

Staff is friendly, prices are good. Go to a different Crunch Fitness. There's one on Hole and Magnolia that's in much better condition. At this location, the machines are old, worn down, and janky. The cardio machines are especially bad. A lot of them don't work, and don't get fixed. Even the scale to weigh yourself is broken (not even kidding). They don't even clean the showers (I accidentally left something in a stall and found it again 3 weeks later). Seriously. Go to the other one and sign up there.

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★ 1

I don't recommend.

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★ 3

Nice gym but the equipment is getting very worn. It couldn't cost that much to replace worn and broken seats and pads.

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★ 5

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★ 5

Update: Prices have gone up since Covid, but it's still less than another gyms. I've only had one negative encounter with a staff member, and it was a manager. He said gym bags or any bags were not allowed on the gym floor. Must be placed in locker. As someone one who carries their own equipment (essentials), this is not easy. I now only attend this gym for classes and cardio. I go to the other crunch gym to work out.

For $10/month, this gym is fine. I love how the treadmills and all cardio equipment are placed at the far end by the lockers/restrooms. For someone like me who is shy and intimidated, it's a perfect spot to do cardio. The place is always clean and a.c. is nice and cool. During peak times, it's hard to get a workout done due to all equipment being used, but I recommend avoiding those times; 5-7. I've never had a problem with anyone here. All workers and other gym goers are friendly. I always receive a greeting and farewell when at the door by staff.

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★ 3

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★ 1

Dirty. Lots of broken equipment. Good luck trying to cancel your membership if you join the military and you move.

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★ 2

El gym es chico pero , para el precio está bien. Lo malo que tiene que cuando pagas por poder llevar un acompañante cada que alguien te acompaña te hostigan y hasta te tratan de mala gana por no aceptar propagandas o según ellos promociones.

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★ 1

I was in Riverside for a few days on business and figured I would singing into this gym. Got there at 5am and the parking lot was pitch black (Super Sketch). Considering i had never been to this location I asked the front desk guy where the locker room was, his response was "umm in the back corner by the sign". it was like legit in the faaar back corner, with their 1980s lockers, however this gym is basically a closet meaning super tiny, dirty, stuffed full of crud and broke down. I ended up going to 24 hour fitness the last couple days in town. I had no interest in dealing with that place again.

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★ 4

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★ 1

Todo un fraude me dijeron que era mes por mes y cuando quise cancelar me cobraron casi todo el año de mi hijo y solo como dos veces usamos el gimnasio siendo que mi hijo es un menor de edad y yo firme por el y no es posible que mi membership haya sido mes por mes y de el me cobraron todo el año y solo dos o tres dias usamos el gimnasio todo un fraude que mala experiencia mi dinero a la basura.

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★ 5

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★ 4

Fairly good gym. Good prices. Bathroom not too clean and falling apart. People like to steal lots of the clips and small weights all the time too so you may need to buy some of your own if you want to use many of the universal machines.

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★ 4

So far it's a great place to workout, it's never really busy so that's a huge plus. I look forward to coming back :)

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★ 5

Nice and clean facility .staff is very friendly my personal trainer Kristina is absolutely awesome and cares about you

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★ 4

UPDATE: I have notice that they now have a cleaning person and the restrooms and gym are clean now. Always clean! I will update if needed

Original post: I am not one to complain but on Friday night I went to the gym and the ladies locker room was filthy. I continued to go in hopes of it being cleaned. I went Saturday and Sunday and the ladies locker room continued to get even worse. A whole weekend has gone by and the mess was still there, this is disgusting and for the price paid it should be cleaned. Go here cause it is less than a mile away from my house come October I will be not renewing and just get 24 Hour Fitness. I would never recommend this gym to anyone.

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★ 1

Today was my first time at this gym and I was really annoyed that the worker there decided to start laughing at me like if I was dumb . My sister saw him laugh at us a couple times because he probably thought it was funny trying see us learn Instead of encouraging people they sit there and degrade you a bit .We all have to start somewhere today 7/11/22 10:00-11:00 PM

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★ 5

💪😉👊

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★ 1

This gym needs AC! During the mornings, afternoons they do not bave it on, and the smell of sweat and mold just lingers around. Machines are often broken and their weight section only has one set of 20s. They got rid of the 17.5 and 27.5 whivh everyone used to use. Do not recommend!!

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★ 2

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★ 4

It's always clean and never over crowded

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★ 1

They screw people over. Very unprofessional and fraudulent

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★ 5

Very nice , frendly and clean

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★ 3

Get employees that will be here on time! If you say you open at 6AM open at 6AM!! It’s annoying for the people that have to wait and already have a planned schedule for the day. Today 6/3/21 waited 20 minutes along with other gym members that came and left, and no employee showed up to open the gym. I hope nothing bad happened, but just please be mindful of the members time.

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★ 5

Very clean. Great workout safe love this place

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★ 5

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★ 5

I personally love their Zumba classes and their instructors are awesome. I love Mayra, Laura, Lizbeth, and Donna who make the best out of their zumba and work out classes.

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★ 5

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★ 5

Clean, Safe. Good Ambient

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★ 5

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★ 1

This is the worst gym 😭 make sure you read the fine print. they took 900$ from my account. When I spoke to management about it he damn near laughed at me. The equipment is trash 😠 poor conduct.

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★ 1

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★ 5

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★ 5

What a big difference from the one on Tyler. The staff was very helpful and friendly upon arrival. The atmosphere, it just has better vibe than the one on Tyler. The facility was clean and organized and didn't have a funky smell or trash scattered in the front the property. I had a much better experience here than the one on Tyler. Definitely will be coming back.

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★ 5

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★ 1

Crunch has been my home gym for the past four years, and over time I have seen some good and bad changes. Throughout my fitness career, I have been to many gyms Crunch (LA), Crunch (rancho), Crunch (Boulder, CO), golds, 24, planet, orange and corporate gyms at work. This facility lacks customer service, friendliness and primarily, fitness trainers fail to deliver what they say they will do for you. I signed up with David at the beginning of the year just for a little extra push to get me back on track after the holidays. Clearly, I explained my fitness goals and intermediate/Advance level of training that I'm currently doing. I specifically requested to be matched with someone who will provide that; he mentioned that my assigned trainer would assist with a fitness plan via text/email according to how many days of the week I work out. On my first session with Lexus, she went through the initiation process, and essentially we got to the first workout session, which was not any different or the intensity that I was expecting. In a week, I received only one text from my trainer with one day's worth of a workout. I brought it up to David's attention nothing changed. After spending 270$, I got a one-day workout and no schedule to get me back on track; what a completely new start of the year failure. I asked for a refund I was denied despite management and trainer failing to deliver what they promised. I want to thank Frank, ever since he got hired, the facility and equipment are clean and you find weights where they supposed to be 5 💫 for him.

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★ 5

One of the best gym in this local area. The staff was extremely friendly and professional. Great place to fit our body.

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★ 5

Great place

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★ 2

All right, anyone that has been working out for over 5 years knows that crunch is a low tier gym. I regret signing up but I just moved to this area and needed a gym to workout. The employees don't give a fudge besides the morning dude, his humble and kind. The other dudes egos are leaking out of their pores. The 99% of the machines are out dated and old besides the hip thruster. The good machine are out of services for 3 months now and won't be fix any time soon. The ceiling is molding and decaying and I guarantee you it'll never be fix. This gym is not worth 10-15 dollars a month, it should be 5 dollars a month. This place needs better management and a proper investment to improve the place. If chuze fitness opens up next to them, they'll be out of business within the year. Peace and love.

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★ 5

Pump O riffic.....

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★ 5

Es pequeño pero tiene todo lo que nesesitas y el ambiente es bueno

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★ 1

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★ 5

Very good work out. Gym has all the needed machines and free weights.

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★ 5

Only spot to get it on!

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★ 5

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★ 5

This location is never extremely busy and the staff are very helpful and friendly!! I LOVE going

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★ 4

Paid reasonable price for monthly membership.
Wasn't too crowded. Haven't had a chance to workout but it seems friendly and clean.
I will update when I get a better experience.
Yes, I would recommend.

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★ 3

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★ 3

It's okay, just a regular gym to perform your routines. They have several machines broke for months, no idea why they take so long for these guys fix the equipment. The water fountain is broke and at the time I'm writing this review the two urinals located at the men's lockers are out of service.
When I opened my subscription I paid in full one year, I presented a discount coupon I got on my mail box and the manager never validated the discount, he charge me the full amount of the subscription not even I paid in cash.
Workers are friendly and they try to do the best to make you feel happy. The installation have disposable alcohol clothes to clean the machines every time you use any one and are free of cost. The cleaning lady is very professional and take care of the gym. She's always busy collecting trash or cleaning the machines.

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★ 1

I wanted to cancel my subscription but they said I can’t because it’s a contract when he never explain that to me I ask him before signing in if I could cancel anytime he said yes you could cancel but now he said you have. One year contract

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★ 1

Complete trash. If you call to cancel your membership they tell you that you have to come in to cancel it. If you come in to cancel your membership they tell you that you have to wait for a manager to come in. Your on their schedule. You’re a monthly payment and nothing else. I'd give zero stars if I could.

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★ 5

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★ 1

Scam artists

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★ 1

Worst experience I have ever had with a gym/Buisness. Have been trying to cancel my membership which I was never told was a one year contract ……..for the last few months and the management which is just one guy kept giving me the run around about how to cancel. One day was email us then another was come in person. Both times I did what was requested then to find out I needed to do the other instead ……ridiculous. Then when I finally met with an employee not even the manager they where hitting me with the yearly fee when I was 5 days over that fee charge date and I’ve been trying to cancel for months. Worst customer service and shady business practices will be reporting to the bbb with documentation of emails and calls. Stay away from this particular location.

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★ 5

Thank you! Tyler and her friend at the front desk were very helpful.

I dropped a glass mineral water in the Locker room right before closing, but #nojudgements she grabbed the broom and came to help. I was rushing to get out, but instead the Universe helped me make a new friend instead. ✌🧝

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★ 1

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★ 5

Nice and respectful customer service representative.

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★ 1

This company has charge me over and over for training I have never agreed to. And I’m just getting out of the run around! Chrunch has taken about 300 without my approval someone help this is not okay

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★ 5

Good customer service

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★ 5

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★ 5

So really good

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★ 5

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★ 3

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★ 5

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★ 5

Awesome gym with everything you need. Very friendly and helpful staff.

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★ 4

Great prices, friendly staff

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★ 5

The manager Robert was amazing with my membership cancelation. I am moving out of state and he was super accommodating. Thank you so much.

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★ 1

Do not believe them when they say month to month. They still charge for cancelations which is like paying for the whole year and will call a third party law firm to send you to collection. These ppl are greedy

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★ 1

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★ 1

I called the gym to cancel my membership back on April 8th. I was not comfortable going into the gym due to covid. Therefore, I was told to send an email requesting the cancellation by the person at the front desk. I sent an email on April 9th with the membership ID and the reasoning. On April 13th Rob Haynes responded asking if there was something that could have been done differently. I called the front desk the following week to inquire about the cancellation and they told me that the manger would take care of the cancellation. Just yesterday, May 13th I was charged for the membership monthly fee again. I called the front desk this morning and left my information with Teresa. Rob Haynes was very rude, he stated “but you didn’t get a cancellation email did you? Then it wasn’t cancelled.” It by far was very rude service. As a manager, if a customer requests a cancellation it is your job to cancel and reduce the burden on the customer. Ask what you could have done different afterwards. I was told in the end that I will be getting a refund for May and NOW officially my membership has been cancelled. I will never be a crunch fitness member ever again. Stay away from North Riverside the management is not professional at all.

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★ 5

Great customer service. Very polite and helpful!

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★ 3

Really hate the lack of ability to keep up with maintenance

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★ 5

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★ 4

It's clean friendly place to get a nice workout in!

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★ 3

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★ 5

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★ 5

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★ 5

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★ 1

Not a good gym. Management is very bad. I'm Member since January and already Planning to quit. Thanks God I didn't get into contract. The lady in the morning always remain in a bad mood. These guys know least about customer Service. If you ask them any favour, you feel like begging. Crunch fitness app sucks.

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★ 1

What a disgusting gym! It smells very bad, everything is old, many machines do not work, incompetent personnel starting with the manager, they are liars with the membership and when you want to cancel they want to charge you and apart they want to charge you for the cancellation apart they do not have good hygiene even in times of covid

Source: Google

★ 1

Be careful with this gym, it is the worst I have ever known, in the first place it is very old and dirty and it smells very bad, and be careful with the membership because they deceive you, they tell you that it is from month to month and when you look at it it is for a year So be careful because they put whatever they want, and the manager is rude, they should fire him and hire someone competent

Source: Google

★ 5

Rob is such a great help. He helped my best friend and myself sign up and sealed the deal with his positive vibes. We really enjoy the energy here!!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

This gym is trash. Very quick to sign you up but as soon as you want to cancel your membership they can’t help you. They charged me multiple times after I physically went into cancel and called them over the phone, to the point where I stopped paying (bc it was ridiculous to pay for something I had cancelled!)and they put a soft inquiry on my credit report. Horrible. May God bless y’all cause y’all need it.

Source: Google

★ 1

I'll give it the one star just to let everyone know that I've cancelled my membership and they charged me for the entire month I mean if I dont want to come here I shouldn't pay right well they where very rude when I called didn't give me the info when I asked for it and I still got charged for service I'm not getting this is the worst place ever honestly this is my very first written review and it's for a bad experience dont come here they still your money

Source: Google

★ 5

This gym is honestly the best I love the service and it's just a nice positive vibe gym I've been going since I was 17 and it's always been my home gym it's great

Source: Google

★ 1

Let’s start with the gym the stuff are not the helpful and they don’t know how to explain some points I went there I had a day pass they didn’t let me go in they were making me purchased a membership with out even trying the gym which is really sad because all there trying to do is selll ! Telling me this crunch fitness is personal own like what !

Source: Google

★ 5

Great customer service, Especially from allisa. And great gym :)

Source: Google

★ 5

It's always amazing 😁😄👏🙌 here everyone is trying to be the better what they did before and the staff are a great service

Source: Google

★ 1

Used to be a nice gym worst customer service. They are quick to sign you up but when it comes to cancelling your membership all of sudden nobody can help you. I cancelled my membership and i have been billed twice. Place sucks really gone down hill save your money go somewhere else.

Source: Google

★ 1

Have been attempting to cancel my membership for 2 years now even before Covid-19. I expect a refund for these two years as my proof is in my emails. Will be reporting this gym to the BBB. Poor Management and I do not blame the front desk as they are being informed that in order to cancel, it needs to be done by email.

Source: Google

★ 1

Muchos aparatos fuera de servicio por ya largo tiempo pero en los cobros i anualidades son puntuales

Source: Google

★ 1

Can't even get a decent workout in because it's so packed. Had to wait an hour to use a machine because some guys were taking forever just talking so I just ended up leaving. Also not many people wipe down the equipment after using it which is frustrating.

Source: Google

★ 1

Crowded, hidden fees, charged for an extra month AFTER I cancelled. Go to a local fitness club where they respect their customers :)

Source: Google

★ 4

Source: Google

★ 1

This place will steal your money! Stay clear! My membership had been cancelled and I was charged not once, but TWICE. I have called them and sent an email as they told me to do and its been over two months and I still have no received a refund. They have given me the run around and do not care. Go to another gym before they bankrupt you.

Source: Google

★ 5

Source: Google

★ 5

Good experience

Source: Google

★ 1

My husband and I have been getting extra charges to our debit card with crunch fitness. My husband is the only one who has an active membership and pays $19.95 a month. On October 9th, they charged our account $69.95 for an annual fee and $19.95 for his monthly fee. In November, he was charged his monthly fee of $ 19.95. For December, our account was charged his monthly fee of $19.95 and now they charged $69.95. When we called to find out what the extra charge was they stated, "it could be a back payment from last month." BUT HE HAS BEEN CHARGED FOR OCTOBER AND NOVEMBER! Then they said it was an annual fee. HE ALREADY WAS CHARGED FOR AN ANNUAL FEE IN OCTOBER! He was not given a refund and we had to call our bank, Chase, in order to try to fight this extra charge. watch out for these extra fees! i will be filing a complaint with the BBB

Source: Google

★ 3

Source: Google

★ 1

I’m very disappointed with this gym specially with the staff. Before COVID I renew my membership I paid $45 for annual membership, that’s a separate fee from the monthly fee. Even when the restriction order started I paid my membership until May 2020 when the gym was closed. I wanted to cancel my membership but there was no way to reach out to Crunch North Riverside or the Headquarters. So I asked my bank to stop the payment. Today 12.2.2020 I got a collection call from an attorney office saying that I have an account with them regarding Crunch membership. I called Crunch North Riverside and Tara answered I explained to her what happened. She told me, in a very mean tone, that since the gym opened in June I owed 6 months of membership and I had to pay 121. I asked why the gym hasn’t reached out to me she told me that they don’t have the time to reach out to their member so I have to pay. Then I asked for the manager she said he was not there and will be there on Friday, so he works only 2 days a week. She also told me you should have checked your email for the notification of no payment. I told her I haven’t received any emails. She said it was not the gym’s fault. I’m very disappointed with this gym they are charging me for these 6 months but I paid for March, April and May 2020 and they closed in March. So I want my money back. The fact that you never reached out to me to let me know about my membership is the way you took advantage and the way the manager only works 2 days a week more over the way Tara answers with no customer service skills makes me very disappointed I will file a claim for this and I will never come back to your gym.

Source: Google

★ 4

Nice gym, the staff are awesome. Zacks the man. Great machines and the regulars are cool and respectful. Sometimes it can get a little busy but all and all better then planet fitness for sure.

Source: Google

★ 5

Source: Google

★ 1

The management is really bad. Good luck getting your membership canceled

Source: Google

★ 1

They're not providing the services that your paying for and yet expect you to pay full price. Not only that when I asked to cancel because of them not providing the services I'm paying for they tried charging me triple my normal bill. I'm flat broke I don't have that money just laying around I pay less for my car insurance. Not only that but I never signed a year long contract but they insist I did. The manager that was talking to me was very pushy and shady I'd never recommend Crunch fitness to friends or family.

Source: Google

★ 1

Extremely rude and incompetent staff. Couldn't care less about their job or helping you with your questions and concerns.

Source: Google

★ 5

This is one of the few gyms open during pandemic. They ended up having to move the gym to the parking lot do to state laws or get shut down. Gyms are not just about building muscle, losing weight etc.. for some people it's therapy, it's a stress reliever and gives them balance. Thanks for staying open!!

Source: Google

★ 1

CLEAN THE OUTSIDE THERES NOTHING BUT DIRTY MASK ON THE FLOOR SMH

Source: Google

★ 5

Source: Google

★ 5

Excelente atención al clente... muy amables los asociados.... Y parqueo accesible

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 3

Source: Google

★ 1

Don’t trust this place. They’ve over charged on several occasions. Even though I didn’t get a personal trainer, they charge me for one.
Whoever can’t get back your money from them, dispute it with your bank instead.

Source: Google

★ 1

I have been trying to cancel my membership for months, but its been impossible. I'm so tired of being charged. When I tried to cancel it they told me I had a large sum of fees to pay in order to 'break my contract' but I signed up for a monthly membership. Not a yearly.

Source: Google

★ 4

Great Gym! Only one open during COVID 19, needs to keep machines functional for the amount of traffic coming in.

Source: Google

★ 5

If you’re looking for a gym, this is a great one to try out because of how considerate the employees are. Very low pressure, great communication.

Source: Google

★ 2

I have been a member of crunch for many years and I was told that my membership is good for all gyms.The website even allowed me to reserve a class online at the limonite crunch,even though I go to the one on Hole regularly.I did show up on limonite crunch to be told that I need to pay $15.00 per class,if I want to go in.why they can just charge my monthly fee.what a rip off they are..😡

Source: Google

★ 3

Source: Google