★ 2

Minus the stench and the non-working equipment that seems to never get fixed they employees seem dull, snd lemme just say I been listening to a phone ring for aboit 20 minutes watching one of the employees walk around with headphones on like she cant hear it ring and no one's been at the desk for about that same amount of time, dull is the nice word

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★ 5

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★ 1

Sauna have been down for almost 4 months. They are really bad about maintaining the gym.

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★ 5

Yani is the best damn worker at this crunch, always helping me out with form on my exercises and always there to greet with a smile at the door. I’d love to see more of this guy! I’m surprised he’s not in a higher up position if I’m going to be honest, I can call this guy a workhorse for how often I see him here! 10/10 service any day of the week.

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★ 1

Very bad service and communication. They will cancel your plan even you pay the cancelation fee, they will make up lies to keep paying then. I paid the cancelation fee 3 months ago and still they still charging me for the monthly.

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★ 3

Fix the sauna asap

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★ 1

Went in to try to get a membership and both staff members ignored me. I guess EOS or Gold's Gym it is.

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★ 4

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★ 1

Sauna is always broke, no air conditioning, cleaning lady uses a leaf blower indoors dust all up in the air

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★ 1

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★ 1

Been a member for 3 years now, and these last few months have been the worst. They finally don’t have as many broken machines, but the customer service is HORRIBLE and with record heat waves, they can CARE-LESS about how hot it gets in the building. They make ZERO efforts on simply turning on the cooling system, no matter how many complaints we have made. If you are thinking of getting a membership with this gym, THINK OTHERWISE!!!!

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★ 2

Air conditioner hasn't worked for nearly a month-and it's often cooler outside than inside. Also, there are multiple machines down at any given time. Its unfortunate, because other than that, the patrons are great.

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★ 1

Very rude customer service. One of the women has an attitude problem. Checked in(I’m a member)to use the bathroom since I was in the area and my girl was with me we went in used the bathroom on our way out one of the staff stopes my girl saying she has to pay 15$ to use the bathroom and charged me because she went and used the bathroom WILL NOT BE COMING BACK if the staff don’t learn respect.

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★ 1

Disgusting gym and they never fix the sauna.

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★ 4

Passing by

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★ 1

My daughter tried to cancel her membership, and the second manager was very rude and wasn't a good help .The place is always dirty ,the air-conditioned is always off or most of the time so that makes it difficult to exercise , secondly because of the ac always off or most of the time the gim smells bad and most of the machines are sweaty. The machines are always broken and / or most of the time and make it hard to exercise cause there's a lot of people all the time but not enough good machines at service .A lot of people working at the gim are always rude and / or most of the time after a couple of months

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★ 5

I’ve been coming here for a couple years already love it the staff is always nice and great customer service !

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★ 4

CONS: the weights are sometimes misplaced and unorganized, the hit zone although spacious it is not enough to use the sleds safely, the showers are usually dirty you could see in the color and none of them have proper shower heads.

PROS: it has a great environment to be excited about, the hit sone not only spacious, but it as smalls walls to separate the zone from the rets of the place which makes it safer. The structure is well put, the have a couple of punching bags, pull up bars, and equipment. The weights especially the kettles they have a variety of weights, good amount of box jumps, enough space to use the battle rope, good amount of equipment for squatting. Multiple machines and showers available.

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★ 1

They need to figure out the sauna. It’s always broken.

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★ 1

Ive tried many times to give this place the benefit of the doubt but they just simply dont care at all about their customers… the place is always dirty… the mens locker room sauna is always broken and they lag to fix it. They keep saying itll be fixed by ‘’ next week ‘’ its been almost 2 months now and its still broken. Oh and the whole gym is infested with roaches .. they never do anything about that either.

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★ 1

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★ 2

It's an okay gym, nothing fancy. And why is the men's sauna always out of order? It seems like they don't want their paying members to have the sauna experience, they just use sauna as an advertisement to get people to sign up but it's never working.

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★ 4

Large workout area with lots of weights and lifting platforms.

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★ 1

Called to cancel my membership. Was told I have to do in-person, so now I have to drive over 50 miles just to do this one simple thing. 10/10 customer service.

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★ 5

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★ 1

Where do I start with this place? Cardio machines are almost always out of order. Men’s locker room is a disaster. Tons of out of order cabinets, sauna room almost never functioning, counters always a mess.

When it comes to personal training, what they won’t do is tell you the full picture. Ask about monthly options. They sold me on a 3 month contract without discussing monthly plans. They have been a nightmare to deal with since I changed gyms.

Literally moved to orange county and bro from this crunch refuses to cancel my training package. Lucky for me my bank is understanding.

Thanks for reading my tedtalk.

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★ 1

Absolutely worst crunch we've been to.. smells awful I don't even know what to say the drink machines are empty nobody seems to care about cleaning it just smells like an armpit it's terrible vibes..

idk how a person can walk in there and not get sick
Please close his location for deep cleaning (DISINFECT)

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★ 5

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★ 1

Worst gym ever horrible customer service managers dont help the guy Gio forged my daughters signature she’s getting charged shes been trying to cancel since September of 2024 & she is still getting charged

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★ 5

Great Experience at Crunch Fitness in Norwalk!

I’ve been a member at Crunch Fitness in Norwalk for a few months now, and I have to say it’s been an awesome experience. The gym is clean, spacious, and well-equipped with everything you could need for a great workout. From free weights to machines, cardio equipment, and even a fantastic variety of classes, there's always something to keep you motivated.

The staff is incredibly friendly and welcoming. I’ve always felt supported whether I'm just coming in for a quick session or joining one of their fun group classes. The trainers are knowledgeable and encouraging without being pushy. I especially love the variety of fitness classes they offer—there’s something for everyone, no matter your fitness level.

The atmosphere is great too—people are focused on their workouts, but there's no intimidating vibe. It's a really inclusive environment, and the membership price is more than reasonable for what you get. Highly recommend Crunch Fitness in Norwalk if you’re looking for a gym that offers great value, a welcoming community, and all the amenities you need to achieve your fitness goals!

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★ 3

A lot of the equipment are rundown and weights laying around on the floor everywhere.

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★ 3

Most of the cardio equipment is faulty, turns off or makes concerning noises.
Other than that the recent make over is pretty good for the other areas.
Free weights, cable machines

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★ 1

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★ 5

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★ 1

This used to be my preferred Crunch as the layout and atmosphere was great BUT they cannot keep the machines functional at all. Multiple machines broken all the time. Not sure what cleaning they do on the turf in the HIIT but it is so gross. On my last visit it appears to have some bug on the turf and I’m hoping they’re not bed bugs. So GROSS.

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★ 1

The managers here is rude. And the staff does not care. I tried to cancel my membership as I’ve found better cleaner gyms with more amenities to fit my goals and I arrived at 9 am to write a note to her to cancel my policy. They have a rule where you need to come after 10 am which in my opinion is unprofessional to not be open during business hours of at least 9 am for a cancelation, as I am a person that gets up a 3 am to and like to have all task done by 9 am. Anyway I left the note with the staff and they said they would give it to the manager and they never advised me that I could email her. I call back a week later and she says I never received a note. So I came in person 10 mins later. I just paid my bill and they said to cancel I’d have to pay another bill. Which my bill is due on the 3rd and today is the 16th so technically 30 days from today would be me only owing half the bill. Their practices are unfair and scammy! The facility is not up to par and the sauna is never hot and they stopped having the water massage. I have joined better gym and I was paying faithfully for the membership for years without going but 4 times. The manager has an unprofessional attitude and the staff could also use customer service inservice.

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★ 4

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★ 5

I go in at 3 in the morning so if you want something relaxed with little to no people then I recommend it

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★ 1

Beginning to HATE THIS GYM. Whoever is at the front desk literally NEVER knows the correct information for anything. I called at 10 to see what time kids club close she says 12 I get there at 1045 walk in and they say kids club is close in 15 MINUTES!! The sauna is never hot. I don’t know how or why it’s so hard for people to close the sauna room door but if I let the employees know and they STILL can’t get up and make an attempt to see if it’s closed that’s just pure laziness. I’m canceling this membership FORSURE. This place is not beneficial to me anymore.

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★ 1

Hello I love this gym so much but it’s almost been a month and the sauna still isn’t up yet and the men’s restroom is a mess i don’t know if it’s a staffing issue but I don’t want to cancel my membership and go to another crunch

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★ 1

Worst gym ever cancelled membership and they still charged my accounti dont recommend this gym place at all came in and still didnt want to help me like if there desperate to keep money very disappointed with this gym

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★ 1

They increased the price of my membership without informing me. When asked about it, the manager lied and said an email was sent. When asked to resend the email that shows that I will be charged more, the manager said she doesn’t have the email. Huh? I regularly check my emails and did not receive any message from crunch about the price of my membership being increased. Beware because if they increase your monthly fee for no reason now, they can do it again and so on. Canceled membership shortly after.

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★ 5

The gym has plenty of machines and free weights, no need to wait. Plenty of parking, never too far from the gym. I was there between 2:30 pm to 4:30 pm, as I was leaving the crowd did begin to show up.

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★ 5

This is a great gym! It’s clean, there’s a lot of great machines to use, and the staff is extremely helpful. I had Christine help me today and she was very patient and left a very positive impact on my presence as a member there. Can’t say enough good things about this gym and its staff

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★ 5

Been going here for about two months and every time I showed up whenever Angie and Roel were in the front counter, they’ve always had great attitude, great vibes, know how to joke around & I really wish the best for them🤝🏻

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★ 5

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★ 1

I did like this gym but getting lied too was just what made me cancel this membership. I called because I just had a baby and wanted to cancel but the manager had told me I can put it on hold for 6 months and won't get charged. The he manager had told me when I'm ready to come back I can arrange a payment plan and make it work. I was so fascinated with this idea because I do love to work out and it's across the street from my house. Unfortunately today I was charged 85 dollars that I had in my bank account that I was relying for any baby needs since I cannot work for a bit and have a C section. The fact that crunch came up with a plan for me and then took it from me is so disappointing because I was planning on going back but now I just feel betrayed. Please be careful everyone if you put your account on hold they will still charge you monthly and annual.

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★ 1

Worst gym ever

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★ 1

To whom it may concern:
Just wanted to let you know that today I tried joining and they sent me to the Norwalk gym as I was told this gym was the best option for me because of the sauna option and more high end. The staff said the Norwalk gym was bigger and better over all, and to definitly check out the Norwalk Crunch. So I did,...
Here are some complains that was just too much to ignore. There was no soap in any showers, in fact they were broken and had mole / bacteria growth. I took pictures.
there was a large puddle of water that I almost felt and slipped on. I took pictures of this too. Someone could really get hurt. You staff should really dry the floor and fix why the water doesn't run off to where its suppose to. the Sauna which I was told was a vip feature of Crunch Fitness, well the glass door doesn't open all the way it hits the floor. so I big person is not able to fit through that door way.
also the sauna has no light. it looks scary and dangerous to be in a hot room with no light where you can't see who is next to you. its pitch dark. that needs fixing.
I also notice that there is soap bars/ and plastic bottles with soap on the floor. People bring in their own soap bc the shower have to soap. The soap dispensers are broken.
Also, there is a lot of trash on the floor in the locker rooms such as used clothing left behind and drink cups the kind you buy from fast food restaurants, old sweater on top of lockers. I took pictures of all these items Iam speaking of. if you can please forward them to corporate office. I would like for you to respond to me with an email address for corporate.
furthermore There is no place where you can hang your towel in the sauna area.
once again I was told to check out this gym for a more exclusive vip experience but what I saw was just horrible. its a gym that has not had any maintenance or cleaning in a very long time.
I was looking to start membership here soon.
The mirrors are pretty gross and worn at the bottom of the glass with discoloration. I notice water damage / on the ceiling and wall. doesn't look safe.
The worst past was the mole and bacteria (brown color) on the soap dispenser. I took real good pictures of this. I thought I reach out to you before I posted any of this online.
Please respond back to me with management information and a corporate email and phone number to address these issues further.
I really don't like seeing these young kids who are all working out having to deal with an unsanitary gym. All the members deserve better than these conditions.
I tried to get a hold of corporate but after trying this was my only alternative.
The pictures speak for themselves

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★ 1

Owners unresponsive to cancel membership. Good luck cancelling once you sign up.

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★ 4

Has a lot of rooms when you can do your more “private” workouts. The attention was super good.

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★ 1

Horrible managers especially Luna. I open a membership online but unfortunately I had to move to a different state I went second day to talk to her Luna asked her ti help me cancel membership she said no. Then I called the next day and the next then on the fiourth day another”manager” said that I should had cancel on the third day not the fourth. I asked for a manager and it was Lina she said I cannot cancel then I asked her to change the membership to a cheaper plan cuz I was not going to the gym cuz I was moving and I didn’t have a car . She said I had to go in person. And pay more . Today I read the cancellation agreement and it says I can cancel seven days after . Which they denied . Now they charged me the annual fee when it is a month to month no attachment. Membership. These managers are trash. They’re rude careless and do nothing g to give good service. Train people better.

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★ 3

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★ 1

By far the worst crunch fitness I’ve been to. If I could leave zero stars I would have. The machines are always broken or “loose”, weights everywhere that it seems no one picks up or cares for this gym at all.
To top it off, I went to cancel my membership already knowing how “CRUNCH FITNESS” operates having worked at a similar gym. The girl manager (didn’t catch her name but was nice) notified me I had to pay my last month’s dues in order to cancel so I left to pull out cash. When I returned I was “helped” by a guy with the name tag MARIO who was extremely rude. I asked for PRINTED CONFIRMATION that it was cancelled and he replied, “there’s no way for me to print out a receipt but you can take a picture with your phone”. I then asked how will I know it’s cancelled, can I get an email?” and he responded “BECAUSE IM TELLING YOU ITS CANCELLED!! YOU ASKED ME AND IM ANSWERING YOU!!” He didn’t need to shout at me as I’m already walking away from him towards the door. Extremely unprofessional behavior with other members standing there watching and to condescendingly mention for me to have a great day. The way this crunch handles their cancellations is unacceptable and very disappointing. I will never give my business back to this company and I hope others do not as well. I’ve only see horrible customer service reviews from this gym.

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★ 5

Jesús and Angie are exemplary employees and front desk workers in the gym. Always attentive and aware of their surroundings. I never have an issue expressing what I need from them. They’re quick on their feet. I love how they always make you feel good when you come in and when you leave. I always see them with a welcoming smile on their faces. As the first thing you see when you walk into the gym, it's always refreshing to see them. Being a regular with my man for almost 4 years we have met most of the staff and I honestly would put them in charge of the rest of the staff to give them training on how to be as attentive as Jesús and Angie. They’re always on point and making the workout 100% better with their energy and charisma. The new staff, however, don’t even look up or aren’t even aware enough of their surroundings. It’s difficult to even get their attention and when you're cooling down and they are just taking forever to even figure out you are even there it gets really frustrating. Without Angie and Jesús’s friendly disposition, my man and I wouldn't have probably not continued to go to this gym. Give Angie and Jesús a raise and a promotion because they both deserve it. Considering they're the only ones who I see who put some actual work and effort into their job. They are the faces of the gym and set the bar so high for those who work around them. This gym wouldn't be the same without their effort.

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★ 5

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★ 2

The mens locker room, bathroom, showers, and sauna are very dirty. Many of the showers are either missing shower heads or shower curtains. There are plastic water bottles and trash under the bench in the sauna. A piece of the wooden bench is broken/missing. Lastly the sauna door scrapes the tile floor leaving small fragments of glass. Honestly just go to another crunch location.

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★ 4

New layout looks and feels great. New dumbbells and squat racks are a huge plus. Machines break down regularly which is something I hope they address soon. Overall great improvements.

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★ 5

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★ 3

PLEASE FIX THE AC !!!!

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★ 5

Good experience every single time. I’ve been coming here for years. They’re across from Cerritos college in which attracts a lot of college kids that are still learning gym to clean after themselves. The staff manage to clean the gym to maintain the good energy and cleanliness! Shout out to Luna and Angie who keep the face of crunch and customer service looking good!

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★ 5

Open 24/7! Great customer service from the staff i encountered. Luna & Angie have helped me countless of times from giving me tips to sharing amazing friend passes. If only the people here cleaned up like they keep their house the staff hard work would reflect. Thank you girls for the hard work! It doesn’t go unnoticed 💫

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★ 5

Shout out to Angie & Luna!! Best supporting staff that has helped me when I needed it. Thank you ladies!

I notice people say they had a bad experience but that’s far from the truth. I witness these same people failing to re-rack their own weights plus trashing this place after the staff cleaned up!!
They also complain for basic gym etiquette that they never learn about.

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★ 5

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★ 3

They really need to do something about the men’s locker room. The locks on the lockers are getting out of control it’s not sanitary who’s knows what people leave in those lockers .

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★ 1

Hello I’m sending the message regarding a bad experience I had at the gym today. My name is Christian Zuniga I’ve been going to Crunch for a while now in Norwalk. I myself have a membership and my wife. I’ve never had a bad experience. For the past weeks my wife has been going with my sister with the trainer Daniel (great trainer). My wife and sister usually go together because I work. On May 7 was the first time I had a bad encounter with one of your managers Jonathan. As my guest I was trying to take my brother in law and he gave me a really hard time about letting him in. Which I didn’t understand because I am allowed to bring in a guest. Today I had another bad encounter with your manager Jonathan. For the same reason. My sister and I got to the gym first and a while after her boyfriend got there so I went to bring him in. The manager Jonathan didn’t want to let him in. He proceeded to tell me there’s a rule that the guest must be present at the time I get to the gym. There’s sign of all the rules in the gym all over and I’ve never once heard about this. If this is a rule I would of expected to be informed about it from the day I signed up as a member letting me know. I asked him if it was fine for this just one time to let him in and next time he would be present. Yet he decided to keep arguing with me. I will return to crunch but it will be to cancel my wife’s and my membership. I will not be going to a gym where managers are easy arguing to their clients.
Sent from my iPhone

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★ 2

If it wasn't for the fact that it has a (barely functional) sauna, this Crunch would go out of business. Horrible machines/weights no cable attachments (not a joke) and overall feels nothing like other crunch gyms that do an amazing job of keeping a clean place.

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★ 5

Hoy fue agarrar una membresía con Angie fue muy amable

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★ 1

This soo embarrassing not only poor manage equipment but to get newer working out equipment they have to hold your ID that’s crazy the air always blowing 24/7 ready for someone to get sick I don’t recommend this location to anyone your better off going to the Cerritos location and that has everything better equipment and environment Don’t come to this location and there response will be a BOT response

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★ 5

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★ 3

The sauna is always broken, they lie about fees, it's going downhill fast from when brand new. Not clean anymore. The old managers were great, on the ball, kept their words, place was clean. Now its destroyed, I'm canceling my contract.

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★ 1

So the rumor on this gym is the owner of it doesnt wanna put money into the gym for equipment or anything else of that matter, it use to be a good gym nd still has the potential of one but the lack of effort to maintain shows, do not get a membership here

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★ 2

I only Like to work out here for the sauna but it’s either closed or something is always not working employees never can be found , crunch in Lakewood is a lot cleaner just does not have a sauna.

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★ 1

Beware. NOTHING WORKS HERE.
Suana doesn’t work anymore and machines always get broken. Takes forever to even REPAIR. Also the cardio machines suck! this gym needs a major upgrade. Def moving to another gym!

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★ 1

Gym crunch in Norwalk is one of the nastiest gyms I’ve ever seen in my entire life the staff at leave the gym unattended to go smoke in front of the gym like if it was their house, I try putting in a complaint and the manager right now told me that she can submit a complaint against her coworkers and then most likely when they were smoking was most likely when they were on their own time meaning if they were on break, they could smoke outside in the front weed , and they leave to the gas station across the street to go by food and leave the front unattended leaving the front exposed to anybody that could be dangerous, on top of it all the machines are broken for the majority. If you go into the boxing room, there’s only one punching bag they took everything out. And as you’re walking up to go into the dressing rooms, you see that big O space that is free back then there was nothing but machines on that gap. And they slack on restocking, the restrooms showers, and even when the soap so you can wash your hands. And in the raining season, the whole roof is falling in the men’s restroom. It sucks that I have paid for a whole year so I had to get stuck with the same gym but now I got off the hook but I promise you will regret going to that gym

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★ 1

Scratching my head like how is this gym still open. It smells bad, half of the machines don’t work, and trash on every machine. I didn’t even try to take a look at the restroom 🤮. Definitely canceling the membership.

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★ 5

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★ 5

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★ 3

Damaged equipment

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★ 1

So bad

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★ 5

The atmosphere is positive when i go in the mornings. Joaquin is the personal trainer that works with us and man his skills are impeccable. Highly recommend tĥe boxing lessons with him in the mornings!

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★ 3

One of the cleaner Crunch gyms I have been to. They are probably the only one in the area with a sauna and I’ve hardly ever seen it being serviced or down. I have always seen staff cleaning the restrooms and gym floor. The reason I have low stars is because they removed many cardio equipment and it’s been an empty space since. Some of the equipment requires repairs and they haven’t don’t much to fix which is what I would like to see!

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★ 5

Cool place

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★ 5

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★ 5

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★ 4

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★ 4

Esta muy bien solo que tienen que arreglar bien las maquinas de hacer ejercicio por que hay veces que llega uno y no hay para hacer solo hay una y no sirve creo que si deberían de hacer arreglos para bien de los clientes...?

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★ 3

This crunch has lots of potential. But there are some cons.
1. Not enough dumbbells and corresponding benches. Barely any actually.
2. The lighting is horrible IMO. It’s so dark it puts me to sleep and makes me not wanna workout 😂
3. Lots of wasted space in the back where they used to have cardio machines. Hopefully they’re waiting on new products or something.

Pros:
1. SAUNA
2. Large and lots of areas to workout.
3. 24/7 open.

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★ 1

The machines are always broken
Restroom is always unsanitary and smells horrible
The staff is to immature and did I mention the machines are always broke and free weights torn up.
Don’t go to the gym when it rains, it’s always leaking
And management is hard to reach to busy leaving the gym to flirt with immature staff.

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★ 1

Honestly the lack of maintenance to the gym is ridiculous. Consistent broken equipment. 2 of the 6 treadmills broken for over 6 months. Today in the sauna someone added some kind of substance to the heater that was irritating to the eyes and made it difficult to breathe. Tried to look for a gym associate and no where to be seen or found I looked and waited at front desk for a minute. This gym definitely needs a little more TLC. From corporate not the employee’s

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★ 5

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★ 1

Worst gym Never go there
Very smelly and Ac are broken leaking benches are broken can’t explain

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★ 1

Ya tiene mucho tiempo que sus caminadoras no trabajan y hay muchas cosas que no esta bien en la tarde no hay personal de limpieza y los equipos para hacer ejercicios esta en malas condiciones 😡

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★ 4

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★ 5

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★ 1

Machines get broken often and never get fixed

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★ 1

Fix the machines. Doesnt look like anything broken has been fixed or maintained since the gym opened up.

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★ 5

Great experience with Breanna here at the Norwalk, CA location! ⭐️⭐️⭐️⭐️⭐️ She has long hair, a beauty of a smile, and an EXCELLENT customer-oriented mentality. 🙏🏽 Watch my video review to hear about my experience here.

I highly recommend working out here. If you have questions, like I did, call ahead of time and talk with my man Jesús; he answered my questions and assured me that my Peak Results membership from Houston, TX is accepted at this location (this is a franchise location).

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★ 1

This place is ghetto , Everything is broken, sauna lights are off and broken wood, music choice is ghetto and list goes on ...oh yeah and they have a bucket right up front for water leaks : 0

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★ 1

tried to go and use the free 3 day pass, worker was forcing me to sign up and pay the activation fee

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★ 3

I went in today and more than half of all cardio machine are broken . They need to be fixed or replaced . Other than that the gym okay , staff is nice but yeah machine need to be fixed one role of machine and only 3 work no good

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★ 2

I love this gym, environment is welcoming, staff is pleasant
But a lot of machines are always broken. There’s always a lot of treadmills that are broken and the stair masters never work. It’s so unfortunate, I pay for a membership but can hardly use any cardio machines after or before my workout. Makes me want to look for another gym that doesn’t have their machines constantly broken.

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★ 3

Stars went down, place is falling apart. Good thing and a bad thing a lot of people don’t come any more, but all my favorite equipment is also under maintenance now. Hopefully they fix everything asap

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★ 2

Lots of broken equipment. No one seems to be interesting in fixing them.

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★ 5

The gym is nice , they have plenty of machines and is pretty clean. The customer service is amazing, I bought my membership from Leo , he made it really easy to sign up

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★ 5

Awesome service

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★ 3

The gym is too warm for my liking and it affects my endurance and stamina. The machines are frequently broken. There are sooooo many elliptical machines that aren't used and takes up space. It should be replaced with more desired machines and free weights. The women's steam room has been broken for a very very long time.

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★ 5

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★ 5

Great gym , very clean , love the fact that they have a sauna and working showers compared to other gyms also the staff is friendly

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★ 3

Many equipment out of service

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★ 4

I’ve been going to this Crunch location for about a year and a half, and honestly I can say it’s great. There’s a lot of equipment for use, the community is very nice and accepting, staff are very polite and respectful, I often see staff communicating with their regulars as well. I’ve loved the time I spent here. However, this location does not have their cleanliness up to standard. By 11:00pm, all the gym equipment is out of place. Not only that, the parking lot has been heavily littered for months and nobody cares to do anything about it. Other than that, great gym, affordable prices, positive community, I would highly recommend it.

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★ 2

Great and spacious gym that offer a lot of amenities but not enough workout machines and free weights and the free weights are old and falling apart

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★ 2

I used to be a member here, but left for a closer gym. Not too long ago I went back and I can honestly say this gym has gotten much worse. There is smell of sweat, normal for a gym, but it is so strong. Besides that, there are machines still broken from before I left the gym and some new ones that broke.

Management needs to step it up because there is only so much the employees can do.

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★ 1

More than half of the equipment is broken

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★ 4

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★ 4

Some of the machines and corners of the floor could use some fixing but still a great place to go get a great workout.

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★ 5

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★ 3

Lots of equipment but can get really busy in the evening. sometimes you have to wait with like five people ahead of you. I dislike how stuffy and hot it was, because of the lack of windows, ventilation and fresh air. Its disgusting honestly I don’t need to be smelling people’s BO.

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★ 1

The general manager does not approve of strength training, half of the treadmill’s do not work, only one or two of the four stair masters are always on maintenance. Deteriorating machines. Bathroom is always hot and smells of BO. Two sinks have been broken for months.

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★ 5

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★ 5

Definitely recommend crunch fitness. They have friendly customer agents always clean. Always real respectful. The equipment is good quality always have updating the maintenance. Definitely recommend it. The people working there always looking if they can help you in anyway.

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★ 3

Deteriorating machines and gear. Kind of smelly. Men's bathroom is kind of gross and has had 2 broken sinks for 3 months.

The staff are nonchalant but are kind of useless when it comes to canceling membership. Not their fault, but its hard to reach the manager, who DOES NOT RESPOND TO EMAILS.

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★ 5

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★ 5

Great park

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★ 5

Just called rn to get something fixed on my account. Dude who answered was super professional and helpful 10/10. Wish I got his name.

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★ 3

Alot of the running machines are out of service. I was running on one slowly upping the speed, 7, 7.5, 8 and once I hit 9 5 second later almost instant stop I nearly tripped and busted my mouth on the machine. Check motor poped up... I tried machines to the left and right one had a sudden speed malfunction also.

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★ 5

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★ 5

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★ 3

Needs more leg press machines for lower body workouts. The sauna room is great and so is the room for stretching

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★ 5

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★ 5

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★ 5

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★ 5

Execelente gym

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★ 5

Great gym

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★ 5

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★ 4

Great gym overall. Staff great, cleanliness, great, amenities good. Only thing is that some of the equipment could use more preventative maintenance, and only one heat element in the mens sauna is working.

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★ 4

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★ 1

El el peor gimnasio, los cobros son abusivos, los representantes al momento de la inscripción son muy amables después de lo peor.
En verdad 0 recomendado.

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★ 4

Chill place with great staff

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★ 1

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★ 5

Great place for a workout

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★ 5

very good

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★ 5

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★ 1

So many machines are broken and never fixed. All stepper is not working well and they took out of machines out the gym and never replace it. All yoga mats are dirty and torn. They just leave it. Don’t recommend

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★ 4

Gets fairly busy. It appears most people work out here are trying to be olympic lifters. allot of dead lifts going on. one issue with these deadlifters, then tend to take up the squat rack area for some time. treadmills are not the most kept up, they tend to stick or not work. allot of dumbells if you can get to use them. decent heavy bag area and an area with extra weights where classes tend to take priority. they have a sauna and they go 24 hours, so thats a plus.

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★ 5

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★ 1

I love that they are 24/7 and have a sauna but they have so many machines that are broken/not replaced or fixed. Maybe half of the treadmills at most work, they have a small amount of workout machines and half the time they don't work. The free weight section is small and good luck if you can get to in without waiting at least 30 minutes. I went to the Cerritos Crunch and it is WAY better than the Norwalk Crunch.

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★ 5

Los invito a que lo visiten tienen variedad de máquinas para ejercitarse

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★ 1

Many of treadmills are down always
Never fix

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★ 5

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★ 3

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★ 1

Every week there is a new broken machine that never gets fixed. What's going on?

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★ 2

The machines here are literally falling apart. Cardio machines are constantly out of order. This gym needs an upgrade ASAP!

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★ 5

A nice and clean gym to workout after a long day at work. A friendly staff and reasonable prices indeed.

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★ 4

Lots of equipment I just suggest not to go during peek hours.

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★ 5

Beautiful Car's!

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★ 5

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★ 4

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★ 5

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★ 3

Pros: nice people, cheap, open 24 hours
Cons: Gets very very busy. Sometimes the machines were broken. Difficult to cancel membership. You can cancel for free if you wait one year after you join (there's a fee if you cancel before). Not enough equipment for the amount of people who go to this gym. From what I remember there was one leg press, and hack hack squat, which would be fine if there weren't a ton of people waiting for those specific machines.
Summary: it's an okay gym, if you're going to go, go when no one is there (super early mornings)

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★ 5

Updated equipment, nicely spaced. Not too crowed, ample parking.

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★ 5

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★ 2

Every other machine is out of service, Gym is dirty, and unkempt.

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★ 2

I usually go to Crunch in fountain valley.. this one is wayyy smaller and doesn’t have my favorite machines or clases.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 4

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★ 3

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★ 5

Clean gym with lots of equipment. Friendly staff. Upstairs track. Awesome facility. Only visited this location once, but would definitely visit again.

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★ 4

Better music would be great, other than that this gym is great!

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★ 3

If you enjoying waiting for a machine this gym is for you. Seriously people take 10 minutes breaks between there reps.

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★ 1

Called to cancel membership they said I had to go in person to cancel. When I went in to cancelled I asked if I can get my refund for a pending transaction and they said no.Even though I called before and did not use my membership. Worst customer service. There should be a policy to be able to cancel over phone and if your not using membership you should be intitled to get a refund. Anything to get your money. They are over priced and staff is rude.****FYI I called corporate there is nothing they can do this is a independent franchise. My personal opinion I would check out LA fitness across the street.

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★ 3

I enjoy my classes at crunch Norwalk! However I only go to classes due to how busy the weight machines get. Like hour long lines....The equipment is often broken and the massage chair is awkwardly in the middle of the room but I love the sauna! People are friendly but mind their business 🙂 guess that's what you get for a cheap gym membership!

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★ 5

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★ 4

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★ 1

Share details of my experience? I most certainly will
THIS GYM IS A SCAM I repeat THIS GYM IS A SCAM
Honestly wish I could give ZERO stars for this review.
This gym doesn’t even deserve a review but I’ll do it anyway.
Would you like to workout in a puny dumbbell section space by the restrooms with no walk space next to a stank smelly brute grunting his heart out using broken, ran down weights with sharpie indicating it’s weight? Well join now! You will also have a hard time trying to quit this gym. IT OUGHT TO BE FREE to workout in this sorry excuse for a gym. Feels like the Burger King play place and even that location is a better spot to catch a workout in. Pathetic employees too. Don’t even get me started on the overall feeling of griminess this gym has to offer. Join now to be scammed and even disgusted in a way. This gym scarred me for life to say the least

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★ 2

Just as packed as every other gym might want to wait till after 10 PM especially if you want a squat rack

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★ 5

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★ 1

You're good at charging the monthly payment but bad at repairing the machines and equipment

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★ 5

Best menudo and magovenda

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★ 5

Very nice gym staff is cool and they offer alot of different things even smoothies and massage chairs

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★ 5

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★ 5

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★ 5

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★ 2

The pictures online make it look way bigger than it really is. There are a ton of cardio machines, but the weight area is tiny, the most common weights are all missing, & there's hardly place to stand even at 9 PM.

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★ 5

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★ 5

Best gym out of the chain to be honest.

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★ 5

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★ 5

Bastante espacio y nadie molesta

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★ 2

Smells dirty and the guy in the front is a douche.
Ok diversity of machines.

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★ 5

Good clean everything you need to get a great workout

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★ 5

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★ 5

Always come here. So far it’s been great.

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★ 5

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★ 5

It's a great gym

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★ 3

Gets job done 👍

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★ 3

Too many people just hanging out. I went at 11pm

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★ 1

Muy costoso y muy pocas máquinas para hacer pierna

Source: Google