★ 5

Beautiful gym with movies running 24/7. Haven't seen a gym yet in a theater but this is honestly amazing!

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★ 1

Dommage pour 35$ le day passe c'est du foutage de gueule 😂

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★ 5

Great club, minimal crowd (never had to wait for a machine or rack), clean with tons of equipment! Also the ambiance is top tier!!! Best gym in the Marina/Cow Hollow/Russian Hill area by far.

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★ 5

Just joined a few weeks ago, absolutely love this gym. For cheaper than prices at other gyms you can get access to city-wide crunch fitness’s, classes like spin and yoga, and access to great trainer alike Lyndsay.
Did a PT session with her to work on shoulders and hips, and ended the session being able to squat deeper than ever and do a power clean for the first time in my 25 years of life. Can’t recommend the gym and Lyndsay enough!

Source: Google

★ 3

Crunch Polk is a solid mid‑to-upper gym: it has character, decent amenities, and a lively vibe, but it also shows signs of strain in operations and crowding. It’s not flawless, but for many people it’s a worthwhile place to work out.

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★ 1

This is a mediocre gym. It's basically fine but extremely crowded.

But oh man, are they awful. Here I am thinking I canceled my month-to-month gym membership and months later I'm getting calls from a debt collector about $404 (seemingly equivalent to multiple months of membership). Who does that?

I paid the balance to get it out of the way, but how I ended up here remains a mystery to me. Irrespective of whether Crunch's behavior runs afoul of California's consumer protection laws (still TBD), I suspect any reasonable person would consider this unethical. If you feel obliged to treat your customers like this, is it really worth being in business?

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★ 5

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★ 4

Lindsay, a personal trainer at this gym, was great! She provided good advice on fitness, form, and customized exercises to focus on specific goals and injuries.

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★ 5

👍🏾

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★ 1

Moving to SF, in the process of signing the lease and checking out gyms. Got a free day pass at Crunch. The guy didn’t allow me in. Apparently there is a very fine print in the email - must already have a new id with SF address or a lease signed. The guy didn’t budge - amazon or walmart deliveries don’t work, moving orders also - “There is nothing in between only id or a signed lease”.

I lost time, didn’t get my training, they got one star and lost a potential customer. Question to crunch - whatever antifraud system you have, is it worth it? Why putting something like this in fine print and not openly?

P.S. btw same rule at Live Fit but they tell you that right away on their website. They got me in after I asked by phone if any other confirmation works.

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★ 1

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★ 5

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★ 1

Wont ever come again until this guy EARL BURKS is FIRED.

Came with my partner to try out the local gym once using the guest trial. We went to the reception and showed them the necessary documents including proof of lease. They then told us to wait for some manager whose name is Earl Burks. After some waiting this guy Earl came to us and asks me to show him the lease AGAIN even when the reception guy did it already. Confused but still trying to follow process so I tried to pull out the PDF from my email chain with my landlord. Not even 10s of waiting this guy came from nowhere said “PDF can always be edited”…… sorry what????? I asked him why he made the assumption that I edit the document. He said he’s not assuming. Well then why said that.

BTW the whole convo feels very condescending. Hey we are the customer and he literally talked down as if he’s the boss. Why the hell he’s there????? Totally not competent and helpful.

We were actually pretty impressed by the gym and I was originally opening to pay for it even if trial doesn’t work out. But this guy completely ruins the experience. I would feel so uncomfortable to get membership if he’s still there.

Source: Google

★ 5

Amazing gym, really cool location in an old theater. Visiting and was well taken care of by Rosa and Julian. Thank you very much!!

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★ 5

I’ve been training at Crunch Gym and overall it’s been a really good experience. The space is clean, well-maintained, and has a wide variety of equipment—plenty of machines, free weights, and functional training areas so it never feels like I’m missing anything for a workout.

The staff are friendly, approachable, and helpful whenever you need guidance. The group classes are a huge plus—energetic, fun, and motivating, especially when you need an extra push.

The vibe is upbeat and inclusive, and I appreciate that the gym attracts people of all fitness levels. At peak hours, it can get a bit crowded, but that’s expected in a popular location.

Overall, Crunch makes working out feel less like a chore and more like an experience you look forward to. Definitely recommend it if you want a mix of good energy, solid equipment, and a supportive atmosphere.

Source: Google

★ 1

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★ 5

I recently did my first ever personal training session with Coach Lindsay and it was fantastic. She’s very broadly knowledgeable and was able to help me with hip and ankle mobility, some progressions to get my one arm pull up, and with very specific exercises to improve my deadlifting and squatting form. She’s obviously very passionate about both lifting and coaching and she’s super nice to hang out with!

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★ 5

Love this gym and the trainers. I just finished up a personal training session with Lyndsay and it was great. She taught me exercises to improve my hip and shoulder mobility. She was very knowledgeable on powerlifting, body building, and physical therapy. Would 100% recommend

Source: Google

★ 1

lots of really really weird people at this gym. i felt uncomfortable and will not be returning.

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★ 5

Yep, the best classes! I have a gym and a pool at my residence. But, I find classes to be a nice addition. The monthly fees are very reasonable, and towels are included. They are trying to up their personal training game, but that would not be for me. In the end, they have something for everyone.

Source: Google

★ 2

Most people don’t come to actually work out — they just sit on the machines playing with their phones. The staff never says anything, so all you can do is wait for your turn… for quite a while :)

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★ 5

Unbelievably unique gym with great amenities and kind staff. Been using very often and cannot say enough good things. Best price in town too!

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★ 3

It’s a cool gym with a unique building and clean equipment. However, the main problem is that they are oversubscribed on memberships and it is packed constantly. It can be hard to get access to the equipment, particularly squat racks and bench press.

Source: Google

★ 1

The salesperson was very rude and told me, “Don’t come back!” after I chose not to sign up.

I was going to get a 1-month membership, but found out the minimum is 2 months to get discount. Since I have a vacation coming up, I decided to wait. Very uncomfortable experience.

This kind of customer service makes it a place I wouldn’t recommend.

Source: Google

★ 5

A great environment to get a good workout in, clean and a great staff. Just finished up my first personal training session with Lyndsey, highly recommend!! She took me through some rehab exercises for knee pain and was very informative.

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★ 5

Worked with trainer Lyndsay, and she is absolutely the best!! She helped my form a ton and helped me with so many functional movements that benefited me in and out of the gym plus curated great workouts and routines for me! 10/10 would recommend!

Source: Google

★ 1

This happened to me too, just like others have mentioned. My cancellation was never processed, and I only realized months later that I was still being charged. Make sure to double or even triple check if you're cancelling—don’t just take their word for it.

Canceling a membership should be as straightforward as signing up. Please improve this.

Source: Google

★ 4

Wir waren im Urlaub hier trainieren und es war ein Erlebnis die Location ist natürlich ein Highlight.
Die Ausstattung ist gut.

Und das Personal ist sehr freundlich.

Wir hatten eine Tageskarte da der Freepass nur für Leute sind die in San Francisco wohnen.

Source: Google

★ 1

Giving one star only because the gym itself looked great and had solid equipment. Unfortunately, the customer service was awful.

The front desk guy had a bad attitude from the jump spoke to me like I was a bother and told me to wait for someone from “management” with zero explanation. I waited 30 minutes with my friend (who’s already a member), just to be asked for my proof of residency for the third time (guy at the front asked me twice). The manager finally arrives, talks down to me, questions why I’m even there, mocks my response, tells my friend to give me a tour. Seriously?

For context: I’ve been at my current gym in SF for two years and was simply exploring other options for a change of scenery.

I later got an email about packages but no clear info on regular monthly memberships. Overall, the experience was unprofessional and uncomfortable. Won’t be coming back.

Crunch if you don’t want people to try your gym out, just say that.

Source: Google

★ 1

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★ 5

I’ve been training with Lyndsay for the past few months, and I can’t say enough great things about her. Every session is challenging but fun, and she always mixes it up to keep things interesting (and keep my muscles sore). What sets her apart is that she takes the time to understand your goals, limitations, and even your mood on a rough day. Whether we’re working on strength, endurance, or mobility, she adjusts and pushes just the right amount.

If you’re looking for someone who knows their stuff and who will make you healthier, stronger and more knowledgeable about fitness overall, I highly recommend reaching out to Lyndsay.

Source: Google

★ 5

Rosa has excellent customer service and helped me out a lot today! this gym has staff that is very welcoming

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★ 5

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★ 2

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★ 3

Prices are high
U should make some programs for tourists

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★ 5

One of the most unique gyms out there! Clean and respectful guests. They just need new equipments.

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★ 5

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★ 5

Lyndsay is an incredible personal trainer! She’s knowledgeable, motivating, and truly cares about her clients’ progress. Her workouts are challenging yet tailored to individual goals, and she always brings great energy to every session. Thanks to her guidance, I’ve seen real improvements in my strength and endurance. Highly recommend her.

Source: Google

★ 5

Very, very interesting gym in a beautiful building. There's a large upper balcony area with solid cardio equipment and a good amount of machines/free weights/power racks. Movies play on a large projector screen, so that's a plus too.

I've also been working with Lyndsay for personal training and highly recommend her! She is friendly, interesting and fun to talk to. Lyndsay has also been excellent at teaching me proper lifting form and working with me to strengthen both large and small muscle groups. Cool gym overall

Source: Google

★ 5

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★ 4

Really cool reuse of a beautiful space. Limited and basic strength equipment but lots of cardio if that’s your thing (sadly not what I was there for). Also was insanely packed before 7AM but perhaps that’s normal for SF (not so much in NY or FL). I would visit again when in the area but would try going at a different time.

Source: Google

★ 5

Edit: they added 110lbs dumbells!! 120s would make this gym perfect.

Source: Google

★ 1

I moved to SF three weeks ago and was looking for a gym to work out. Then, Crunch Fitness advertised a three-day free guest pass on Instagram, so I applied for it. After receiving the confirmation email, I went to check out the gym on Saturday morning.

When I arrived, the front desk staff told me they only offer a one-day pass, not a three-day pass, and directed me to the manager. The manager then said that guest pass activation is by appointment. I told him that wasn’t clear and, since I was already at the gym, I hoped to work out that day.

The manager then added that guests can’t participate in group exercise classes and that I needed to prove I was an SF resident. Since I had just moved from LA, my driver's license still had my LA address, but I showed him my SF address on a DMV document, along with delivery receipts from Amazon and eBay. I even offered to show my SF address on my car insurance document or verify it through a phone call with my landlord, as I’m renting a room from an old friend and don’t have a lease agreement.

However, the manager still said I hadn’t provided sufficient proof of SF residency and that the only way I could use the gym was by paying a $35 day pass. I can't help but feel that this Crunch advertisement on Instagram is a scam!

Source: Google

★ 5

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★ 1

Very unfriendly to this out of towner. Unreasonable guest rates and trials "to be fair to members" while being unfair to people considering a move to San Fransisco, or becoming a member of this national franchise. But the fact that this is a national gym people might want to try is overlooked in the $35 per day trial pricing.. But, I wouldn't have even written this if a homeless/unshowered looking man at the customer servise desk hadn't 'agreed to disagree' with me about this. But being met at the desk with the same mess that is on every street in San Fransisco is unagreeable to me

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★ 5

One of a kind old iconic movie theater turned into a pretty cool gym. Staff is always friendly and they always have clean fresh towels.

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★ 5

Had a great session with Lyndsay, got some good tips on shoulder mobility!

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★ 5

Got a day pass here while visiting San Francisco. Among the coolest and most unique gyms I've ever been to.

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★ 5

Shermineh is it for me!! The best experience each and every time! I come here for her, it’s the dopamine & serotonin boost her presence gives me, the life and joy she gives me, and then the workout is nice to have! :) She is a gem!!!

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★ 5

Friendly helpful management and great facilities

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★ 5

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★ 3

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★ 5

Great workout and beautiful gym

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★ 1

They oversell this gym so much. If you go any normal hours literally every machine is in use. It’s awful. Might as well not belong anywhere. I’m about to switch.

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★ 1

WORST customer service ever. I requested to cancel my subscription back in May, and I just realized they kept billing me up to today. Easy to subscribe, impossible to unsubscribe.
Also, my experience there was not good. I asked twice for some guidance on how to use a specific machine, and the staff was rude and unhelpful.

Source: Google

★ 5

This gym has an amazing atmosphere and equipment; but above all else, it’s the people there that make it awesome! Coach Lyndsay was always attentive and did a lot to help me move better and get stronger! I hit a PR twice in a row thanks to her!!

Source: Google

★ 3

Too pricey for the experience! For that price I would think that they would have good loud workout music... Nice venue tho

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★ 5

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★ 2

Pros:
Atmosphere. It’s a pretty unique gym and can have a nice ambiance on the very rare occasion it’s not at full capacity.

Equipment functionality. There isn’t a bunch of equipment, especially for how busy it is, but I do appreciate that things rarely break. Even when a piece of equipment is under maintenance, it usually is back to being usable pretty soon. I've had other gyms that will leave things as out of order for a couple weeks.

Cons:
Incredibly busy. You’ll rarely find a time where this gym doesn’t feel like it’s hitting peak capacity.

Dark. Although the ambiance is cool, it can be hard on the eyes and can make it difficult to see the number of pounds weights are with the black on black in the dark. Also if you care about form, there are some spots with poor lighting in front of mirrors so it can be hard to judge form sometimes.

Internet. This one is pretty big for me because I enjoy listening to music while I workout and doing ab workouts I find on YouTube. This place is a black hole for cellular service (at least with my major provider) so I have to rely on their WiFi. And boy does this thing not work. It’s worked maybe 4% of all of 2024. If you’ve ever forgotten your headphones when you go to the gym, imagine that but consistently every time you go. I don’t exclusively workout at this location so it’s always frustrating to return to this one and suffer through their chosen music or the silence of my headphones while trying to stay motivated for a workout. I’ve brought this up to them months ago and they said they knew about it and were working on it but nothing has changed.

Price. The price is pretty high. I get it’s San Francisco so it’s more on par with some of the other gyms around but I’ve told people from other areas what I pay (with a discount) and they’re dumbfounded at how expensive the crunch membership is here. With all these other cons, it’s really disappointing they continue to gouge their customers.

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★ 5

Darius hooked me up with a sweet deal! Great Guy! If you need a membership, go to him!

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★ 5

One of the most beautiful gyms I have ever seen. Lovely receptionist, nice locker rooms, good workout facilities.

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★ 5

I started my personal training program with Anthony in July this year. In my opinion, Anthony is the best trainer due to his extensive knowledge, personalized approach, ability to deliver results, and ease of working with him. Before working with Anthony, I had no experience in bodybuilding and was worried about lifting heavy weights on my own due to the risk of injury. Anthony has demonstrated exceptional knowledge in bodybuilding, particularly in utilizing compound exercises. These exercises require an experienced professional like Anthony to ensure proper execution due to their complexity, which helps in effectively training the targeted muscles. In just two months, I’ve seen improvements in both my physical appearance and strength, proving that Anthony delivers the results he promises. He tailored the program to my fitness background, lifestyle, and workout frequency, accelerating my progress. Anthony is also very easy to work with and shows respect to both his clients and everyone he meets at the gym. I highly recommend Anthony as a trainer.

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★ 1

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★ 4

Day pass for visitor is 35 USD. Towel included. You need to bring your own lock for locker

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★ 5

Great gym for all in Russian Hill/Pork Gulch. Cool place to catch a movie too.

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★ 1

Horrible establishment, avoid at all costs!!

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★ 4

Great gym, has everything you need. They have a large movie screen playing movies all the time. Gets pretty crowded after 4pm

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★ 5

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★ 5

Best gym in the city

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★ 5

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★ 1

WiFi doesn’t work, no cell reception either. Dark, overpriced. Manager is rude, workers don’t care. If you can get the $65/month deal it’s ok. Not worth the $100+ standard rate.

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★ 2

The internet has been failing now for more than 2 months (I’ve notified the receptionist multiple times). Is slow and flaky so not possible to listen to music and there’s no signal there so can’t use my phone’s internet either.

Also some trainers reserve a huge space only for one client for up to two hours during peak hours, seems a bit selfish. I’m ok if they reserve one space but easily four people could workout there.

I really hope they can solve these two issues soon. I’ve been a client for almost two years now.

Source: Google

★ 1

Free pass wasn’t actually “free.” False advertising — there are hidden terms that were not shown on the free trial page or anywhere else I could find.

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★ 5

I'm leaving a review for Lyndsay Pullem, who has been working with me over the last few months. I was looking for a trainer who had domain expertise in strength movements (bench, squat, deadlift) and their ancillary exercises.

I was referred to Lyndsay and she has been fantastic. Not only is she accomplished herself when it comes to power lifting, but is great at explaining the nuances of movements/body mechanics, providing actionable advice to improve technique, and introducing ancillary exercises that lead to improved overall performance. She's kind, patient, and always has a great attitude. I can't recommend her enough!

Source: Google

★ 1

the wifi isn’t working!! I can’t do my workouts without connection 🙄

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★ 5

Amazing gym. I've been going over a year now. It used to be a fancy theater, and it still has the main movie screen on which they still play different movies every day. It also has some of the ornate old-theater details and super high ceilings that add to the experience.

If you get a chance to try some personal training, Lyndsey was great; she helped me get clear on my strengths and weaknesses and gave me different ways to work on them, and she also taught me some things I've been wanting to learn, like proper form for deadlifts, etc. It's really clear she genuinely cares about her clients and their fitness goals.

Source: Google

★ 1

I really hated this gym. As a bigger woman looking to lose weight, I found the space to be really intimidating and judgmental. I would be in the middle of using equipment and have people come up to me on numerous occasions to ask rudely “are you done yet?” instead of “how many sets do you have left?” The gym was always super packed and full of influencer type people. I go to a different gym now where there are women of different sizes and now feel I can workout in an emotionally safe space.

Source: Google

★ 5

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★ 5

Came here while on a trip and Aiesha and Jay were amazing

Super friendly and helpful and the gym is great to boot

Thank you guys

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★ 2

Would not recommend but unfortunately there’s not many full service gym options in the Polk area - wish someone would turn the Lombardi sports building into one.

1. Very crowded with no natural light inside, which makes it feel more claustrophobic. Size of women’s changing room is laughable for how many members there are.
2. Nobody told me about the $89 annual facility fee when I signed up. I was briskly given two pricing options verbally, neither of which mentioned anything other than the initiation fee and monthly fee and only later found out about the facility fee from the front desk.
3. Went to my first class today and it felt very chaotic. Instructor was late arriving, didn’t bother checking whether anyone was new or explaining what equipment was needed. The room was so packed that the emergency exit and fire extinguisher were blocked (possibly because the instructor doesn’t make sure everyone there was actually signed up), feels like a safety hazard. Couldn’t really hear or see what the moves were.

Source: Google

★ 1

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★ 5

I love this gym! I was a member when I first moved to SF 7 years ago. Then I moved to another neighborhood and sadly canceled my membership. I’ve now been back in the neighborhood two years and have been a Crunch member again! The space is beautiful and I love that a movie is always on, especially if I’m doing cardio. The price is not bad and includes lots of great classes by awesome instructors. I used to hate spin, but Jake’s class made me love it. ALL of Andre’s classes I’ve taken are fabulous. You get a great workout and he’s so funny and has great energy. I’ve now been doing personal training with Lyndsay since January. I wanted to kick my strength training up a notch to feel confident on my wedding day, and I definitely did! Lyndsay is a GREAT trainer! She listened to my goals and helped me achieve them. So many people noticed the results and asked me what I had been doing. I have continued to train with her even though the wedding is over because I love our sessions so much and feel amazing after them. It’s nice feeling stronger! I highly recommend her.

Source: Google

★ 4

I’ve been coming to this Crunch location for a several months now and have some thoughts.

First, I ONLY come here for the spin classes. You can’t beat the price. Spin studios in the area are at least three times the cost. What’s better is the classes are great quality. I’ve spun with Rally, Samantha, Charlotte, and Shermineh, and they each bring a uniquely fun energy to every class, so it never feels repetitive. I hope the GM reads this because they need to know they have a killer group of instructors on staff. (I only wish the clocks in the spin room were in a different location, like on a side wall. When you can see the time it feels like the class goes by slower and you want to die. Lol.)

Second, and it’s the only reason I’ve knocked off a star as well as being the reason I only do spin classes here… this gym is CROWDED. I don’t even attempt to do full body workouts because it’s packed almost all the time, EXCEPT in the early morning. It’s not the gyms fault really, and it’s a wonderful thing for them, but it leaves me wanting to return to FitnessSF or consider Equinox. If either of those gyms were closer I’d pay more money to go to them because they never felt claustrophobic like this Crunch does.

I do recommend this gym, though! The classes are well worth it.

Source: Google

★ 5

Love this location.

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★ 5

Absolutely love this gym. Beautiful atmosphere being in an old theatre, and wide range of equipment. Great trainers too! I did a session with Lyndsay and she was awesome. She helped me target weak mobility areas and gave great advice regarding my form. Super friendly too! Highly recommend

Source: Google

★ 5

Cool gym to crush your workouts and if you’re looking for that next level personal trainer I can’t recommend Trainer Lyndsay enough, highly experienced professional and knowledgeable trainer.

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★ 5

Highly recommend Lyndsay! She is super friendly and helpful. She listens and creates customized plans to help you. She taught me different techniques and strategies!

Source: Google

★ 5

I had a training session with Lindsay since my knee was bugging me and she was able to diagnose me with an IT band tightness. Overall fantastic gym and great trainer

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★ 5

Highly recommend Lyndsay as a trainer! She is very friendly and knowledgable, and helped me get started with rehabbing my hip flexor injury. She is great at tailoring advice/plans to you based off your goals and has expertise across the board from mobility work to running and powerlifting. Definitely enjoyed my sessions with her and learned a lot!

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★ 4

Außergewöhnliches Gym mit einer großen Auswahl an Geräten und einer großen Fläche.
Es gibt leider keine richtigen Umkleiden. Es gibt Rituals Produkte für die Körperpflege.
Kostenloses Wasser und Handtücher sind immerhin mit inbegriffen bei einem stolzen Preis von 35$ für einen Tag.
Wenn man hier ist, kann man es sich mal ansehen.

Source: Google

★ 4

This gym sets a new standard for fitness fun! I travel a ton and have visited over 169 different gyms all over the world and this gym had me smiling the whole time. The blend of old theater architecture and modern fitness functionality was incredible. I had to make a video about my visit.

https://youtu.be/veujanA108Y?si=XIVNSmawGusSec6t

And of course, this is a popular gym, peak times will be pretty crowded so try to visit outside of peak time if you want to enjoy the space. Don't rush your workout, take the time to check out all of the architectural details.

Crunch Fitness did a great job with the layout considering the space and equipment restrictions, I had a great chest and arm workout and watched School of Rock as a cool-down.

Amazing work Crunch Fitness!!!

Source: Google

★ 5

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★ 5

I absolutely loved being a member at this gym. It is such a historic place being a theater turned into a gym. It feels like the perfect, San Francisco experience. Everyone is very nice, signing up and closing my member was very easy. I'm very sad to leave Crunch and only am because I'm moving!

Source: Google

★ 2

It’s a fine club but the membership team is quite dishonest. They charged me the annual fee even though I canceled weeks before it was due. They lied about this when I signed up.

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★ 5

Super nice! Too bad it’s crowded most of the time

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★ 5

I’ll pay you $100 to find a quality gym in any major US city that isn’t packed at 5:30 on a random Monday. Ever heard how adding an extra lane doesn’t improve traffic?

This is the coolest gym I’ve ever experienced and so far everyone including the staff are chill

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★ 3

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★ 5

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★ 5

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★ 2

It's a nice gym but bear in mind it's really crowded at peak hours. They also offered a 3 day trial, so the whole point was for one to do a trial but the person that showed me around the gym just automatically assumed I would sign up for the gym even before I even got started on my trial period. When I clarified that I had wanted to finish the 3 day trial before I decide whether to sign up for a gym membership, he appeared unhappy. He also tried selling me a "special discount" if I signed up on the spot, which was basically already available to the general public on their website. I didn't call him out on it, but it was a dishonest pitch and that didn't go over well with me.

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★ 5

It’s a very nice gym locations. Great very clean.

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★ 4

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★ 5

Great gym, friendly people, Kevin is the man

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★ 5

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★ 5

Went here for my month visiting San Francisco. I went most days at 6am. Not overly crowded at that time. Great atmosphere.

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★ 5

Working out here whilst doing a semester abroad, and absolutely loved it. Wonderful staff and great facilities. Would recommend 👏

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★ 1

Unlike other crunch locations in the city which have an amazing uplifting culture, this one is full of the kind of pompous, entitled, rude clientele I’d grown tired of dealing with at Equinox and Fitness SF.

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★ 5

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★ 5

Whoever made this happen needs a raise. A vibe of a gym. I’ve been to the Yerba Buena & Chestnut St locations - they don’t compare to this location, feels like a different brand. Really great atmosphere. Favorite gym I’ve been to recently.

Source: Google

★ 5

Great gym in every way, but the water fountain needs an update. The water pressure is so low you are practically making out with the faucet just to drink some water

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★ 5

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★ 5

Gym is great, old theater is cool, and Kevin was great!

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★ 5

인테리어가 상당히 재밌는곳 운동 할 공간 많고 좋다. 열몇시간 비행후에 경유지에서 간거라 헤롱헤롱한 상태여서 운동은 제대로 못하고 구경만 하다 나옴. 완전 외부인이라 일일권 35불이였나 그랬는데 뭐 다 차이가 있었다 다른 crunch 멤버면 10몇불 20몇불 이런식으로. 근데 탈의실/샤워실이 좀 이상할정도로 안좋다.

Source: Google

★ 5

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★ 4

Been using crunch over the last few weeks and I’ve enjoyed it so far. It’s one of the most unique places I’ve ever worked out. Just being in the theatre brings another element to your routine gym experience. Membership cost aren’t crazy expensive, compared to other places around SF. You’re looking at $90 to $150 per month, depending on their current specials.

It can get a little cramped in the free weights area. Peak hours can also feel a little overwhelming too. But I do like the amount of running equipment upstairs. The towels and routine cleaning of the equipment is a plus as well. Overall, give Crunch a try if you’re looking for a gym home and some theatre nostalgia!

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★ 5

Great gym and Kevin is an awesome manager

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★ 5

Great place to do nice workouts

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★ 5

Really cool gym - they have several options for short term membership / day passes, which was very convenient as I was traveling through SF.

The guy at the counter with the long hair was super nice too - the great service was much appreciated!

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★ 5

Crunch fitness in Polk street is an amazing gym! This crunch fitness branch was astonishing with their clean space, quality and quantity of the equipment and of course their friendly staff!

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★ 5

Very cool and unique gym with great equipment and a nice setup. Definitely has a renaissance feel to the atmosphere.

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★ 5

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★ 5

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★ 2

Way too crowded, not enough machines, changing rooms way too small. They're a bit hamstrung by the layout of the building, which is cool, but doesn't make for a very usable gym during anything but totally off hours.

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★ 5

Super Gym, sehr freundlich und gut ausgestattet.
Hatten ein Top Training.

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★ 5

Nous sommes venues pour un essai et avons été très bien accueillies, le staff a été généreux, la salle est très bien équipée et offre tout le confort nécessaire (serviettes, produits d’hygiène, etc). Niveau hygiène c’est top également, des lingettes désinfectantes partout avec un personnel qui veille à maintenir le lieu propre. Le fait qu’il s’agisse d’un ancien théâtre est atypique, cela rend la salle incroyable et il est très agréable d’y pratiquer, un grand merci !

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★ 2

This gym is ok except there is no air conditioning and there are spotlights pointed at most machines. It’s like working out in the summer with the sun beating down on you.
Maybe some of the staff can try doing cardio at this gym and see how uncomfortable it is.

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★ 5

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★ 5

Really cool gym, clean and maintained. I like that movies are always playing. It has everything you need. Dumbbells up to 100. Plenty of plates and kettlebells. Can get busy, but what gym doesn't.

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★ 5

Amazing gym, especially given their square footage. Can be crowded during peak hours, but folks are focused and work around each other

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★ 1

You can’t cancel the membership here, and get hit with load of random fees. Looked for 30 mins on how to cancel it, and you have to submit a support request and wait for them to approve it before you can cancel (this is hidden super deep in the site). Friends have had the same issues.

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★ 5

Onboarding process was super easy (thanks Fernando!!), the gym is quirky and beautiful, and geographically well-situated.

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★ 5

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★ 5

Absolutely awesome spot! Located in an old theater with awesome decor. Has the most squat racks and deadlift platforms I have seen of any Crunch, with an ample sledding area. Will be back here as much as possible.

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★ 5

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★ 5

Great neighborhood gym! No judgement!

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★ 4

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★ 1

I was a member here for 5 months, and had a terrible experience.
Firstly, after you are a member, they hit you with so many hidden charges, you have to literally chase them about what these charges are and why they weren't mentioned to you earlier. They literally charged me facility fees after I cancelled my membership. I tried to talk to the manager, but he refused a refund. So I asked if I could continue my membership for the year, as it was paid for, but they did not agree. They literally asked me to restart my membership and pay all the fees all over again. I literally felt unsafe having my credit card on their file.
Secondly, more often than not I have had really bad customer service, they are mean or just fail to reply to your emails. The manager is quite mean.

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★ 5

I recently switched to Crunch earlier this year and highly recommend Crunch for all of your fitness needs. They did a great job with the remodel. The gym is spacious, has a variety of equipment, and includes group classes, all for a great value.

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★ 5

I switched over to Crunch earlier this year and highly recommend it for all your fitness needs. They did a great job with the remodel. Plenty of space, variety of equipment, and group classes all for a great value.

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★ 5

Clean gym, everyone re-racks weights and wipes down equipment. Really like the downstairs turf area with squat racks and monkey bars. It’s a bit small and gets cramped in peak hours but that’s life in SF. Movie theater vibe is a bonus and it’s nice to watch some classics between sets.

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★ 1

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★ 5

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★ 5

I loved this. Easily one of my favorite gyms. The machines were basic. But the atmosphere was fantastic! It was so cool working out in a theater! I wish they had more mirrors. However it was super clean and the workers there were so nice! Highly recommend

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★ 4

Really cool set up and atmosphere but almost always crowded

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★ 5

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★ 3

Many elipticals are alway not running well. Maybe 2 work fine . Also I see 1 person going around cleaning and towels. But see 3 to 4 sales reps. Not a good look for the gym. Imagine if they gave 10 % of there tim to help out with towels or helping the cleaning crew would be very welcome. I'm looking for more team work to make to gym better. Then it will be a 4 star.

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★ 5

One of the coolest gyms I’ve ever visited! Love that they preserved the history of the building, while still transforming it into a great place to work out. It was very clean, had friendly staff, and contained all the equipment you need. 10/10 recommend

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★ 5

Friendly , helpful and members are relaxed and kind...

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★ 4

Kicked me out at 8:00pm on the dot on Sunday. Restrictive hours and gym was fairly busy on unpopular workout times. Good selection of weights/machines though.

Updating to four stars since they apparently now have 5 squat racks, which is cool.

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★ 1

I find this gym concerned only with making money and will try to squeeze every penny irrespective of whether the gym is closed due to pandemic or you have training sessions that your trainer convinced you to buy but disappeared on you or if you have an injury and need a break from membership. Very inflexible. They were not willing to refund training credits bought just before pandemic. Past two years have shown us unforeseen circumstances but this gym is unwilling to budge. They try to hide behind the idea that the training credits are bought with the gym and not the instructor but then it should be the gym selling you those…not your instructor.

They continued to charge my credit cards for few pandemic months and asked for proof of trying to contact them when there was actually nobody at the gym to answer those calls during pandemic. When you go to the gym to try and talk to the management nicely, they just shoo you away.

Even before the pandemic, I found the yoga class to be too crowded and the one of the yoga instructors was creepy.

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★ 4

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★ 5

Great gym for what it is. It can get a little crowded at times.

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★ 4

Great gym love it

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★ 5

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★ 5

This is a very cool gym to work out in. It is ornately decorated. There’s a big movie screen so you can watch a movie while you exercise. Lots of great fitness class options too.

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★ 5

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★ 4

Great Gym but I really dislike that the music they play in the gym is so loud that it’s hard for me to hear my own music even through my earbuds. Otherwise great place.

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★ 1

As a crunch member I was asked for my personal medical information in order to enter to work out. Dirty area with many homeless and car break ins.

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★ 5

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★ 4

I really like the set up, however, I’d like to have more lights! For me it is bit dark. Apart from that always is empty, rarely I have had to wait for a machine !

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★ 3

Ok gym; friendly(ish) staff; extremely entitled crowd.

Weight floor is entirely too small and cramped while the aerobic area sits empty most of the time.

The (immovable) benches are several inches taller than virtually any other I’ve used, making it impossible to brace your feet into the ground for chest exercises.

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★ 4

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★ 5

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★ 5

Very cool venue for a gym!

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★ 4

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★ 1

I am extremely disappointed with my experience at Crunch Fitness. I froze my membership in October 2020 due to Covid and the limited services being offered. This freeze was confirmed by a Crunch employee. They later closed the gym and when they reopened again in March, they unfroze my membership without informing me. I showed them the confirmation email that my account was frozen, but they refuse to honor it. I am still trying to get reimbursed for this charge. Crunch Fitness is extremely disorganized and does not want to admit to its billing mistake. I would recommend you go to another gym that honors its promises and does not take advantage of members during the Covid situation.

Source: Google

★ 1

A) Months for Crunch to acknowledge a cancellation request.(many, MANY emails and calls required over the last five months in order to cancel)

B)Crunch refusal to refund an unused training package they were unable to honor due to closure from mid-March to Mid-September.
They are still arguing I am a member and that the package is on "my account" ?

Update on Feb 2021
C) still ongoing ! We are looking at months!
Had to open a claim on my credit card.
Review pending - case to be closed at the end of the months

Crunch statement to my credit card: “ they never heard from me”
Sighs

My situation is far from being an exception- check other reviews.

Update 04/2021:
Credit card dispute closed in my favor.
Was refunded fully.

Took some dedication !

Source: Google

★ 5

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★ 1

Attempted to bill me for an annual charge despite informing me that my account was on pause and despite the fact that I have not even been allowed into the premises for working out at all in the new year.

Was told that I would get referral credits for two people that I referred, and then when I asked about them, they said it was just a favor that they don't do anymore. Truly disappointing, and would encourage patrons to avoid this location and the management's misleading business practices.

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★ 1

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★ 5

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★ 5

I recently switched from the Union St location to this Polk St location and loving it so far!

The gym is clean, open, and fun (considering it’s an old movie theatre and they play movies on a big projector screen). Around Halloween this year they played scary movies constantly and it made for such a fun atmosphere while working out. Not to mention the architecture of the old theatre is beautiful and still intact.

They are also strictly following COVID CDC and Crunch HQ guidelines so it feels very safe. I asked a front desk worker to ask two members to wear their masks properly and he did so promptly and kindly. It made working out there a safe experience during a very serious global pandemic. There are cleaning stations everywhere and multiple staff cleaning constantly.

I highly recommend this Crunch location! Not to mention there are plenty of coffee places nearby to grab a pick-me-up cup after a morning workout.

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★ 4

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★ 5

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★ 4

Nice it look like theater for whoever like to see a movie while they are workin out at same time might love it .It is clean but, pretty small for wherever I really like it .They don't have one specific area that i really like to workouts and i didn't see anything like sauna and steam rooms.

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★ 5

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★ 4

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★ 1

Bunch of problems if you want cancel your membership

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★ 5

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★ 4

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★ 5

Working out in a former movie theater is simply cool. The ceiling is jaw droppingly beautiful.

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★ 5

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★ 4

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★ 5

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★ 1

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★ 2

Not your typical gym interior, this one is housed inside an old movie theater with gilded ceiling and columns.

Update:

After half a year here I just didn’t jive with the place. The management could care less about you. Also, there is no natural light inside here - I really hated it after awhile. Plus if you’re there between 4-8 pm they blast the class music so loud throughout the whole gym your bones are rattling. It gave me such a headache.

Source: Google

★ 5

Member for 2.5 years. Great classes and very nice staff. I am writing this to go over some of the complaints I have read below.

1: the locker rooms: this is a landmark building. They cannot tear down walls or significantly change the design of the building. Just to make plumbing repairs to the locker rooms took months of waiting for permits to go through. Perk: bath towels are big and fluffy!

2: equipment: they have a bit of everything. Yes, it gets crowded during peak hours. So does every gym in the city. Also, if someone is using a piece of weight equipment that you are interested in, politely ask if you can work in with them.

3: staff: always pleasant, even when I have seen members be a pain. Classes do fill up...you can sign up on line. Don't complain at the desk if you arrive 5 minutes before a class, and don't get a spot.

4: trainers: yes, if you are 'fresh meat', they can be a little aggressive (in a nice way) because, it's their job. Do use the introductory session to get some tips. If you are in your 30's and you are doing the same stuff that you did in College, it might be time for a change. And guys, please train your legs once in a while. To me there is nothing weirder than a buff upper body and two sticks for legs.

All in all, I have been very happy.

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★ 5

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★ 5

All they need are larger bathrooms/lockerooms

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★ 5

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★ 3

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★ 2

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★ 3

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★ 5

Great old theater

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★ 3

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★ 4

Nice place, but very dirty

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★ 1

Could not cancel membership! Be aware when you signed up. They have so many hidden fees!

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★ 5

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★ 4

Very cool ambience. Equipment is a bit old, but overall a unique place to get a workout in.

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★ 3

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