★ 5

Great gym, high quality equipment and nice staff. shout out to Tino for the great customer service and treating me well after a bad experience at 24 hour fitness. give that man a raise!

Source: Google

★ 5

Source: Google

★ 5

I really enjoyed the indoors cycling class on Tuesday 6pm (Heather B)and Friday 6pm (Kendra)!
They are both great instructors and bring great vibes to the class!

Source: Google

★ 5

Yes—this place is new, but having been there for a few months, I am so pleased that the staff and members truly seem committed to keeping this gym in pristine condition.

There are two things I really love about this gym—1) cleanliness; and 2) my trainer, James, is terrific!

James is timely, supportive, and always brings his best attitude to our 5am sessions.

Finally, I’ll add that the entire staff is friendly, welcoming, and always willing to assist the members. I highly recommend this no judgment zone gym where you will be able to focus on fitness along side a wide range of folks on the hunt for a safe place to reach for their goals.

One piece of constructive feedback—please turn on the captions for the countless TVs you have scattered around the gym 🤩

Source: Google

★ 5

Good gym, day pass is 35 bucks

Source: Google

★ 5

Source: Google

★ 1

I liked this gym but We’ve having trouble to cancel our subscription and this Friday they called us asking for the payment but many months went by we were paying and trying to cancel they never did, always excuses, gonna give an email or the person that make the cancellation is not here, always excuses, we try all the contacts that they gave us and nothing happened, no answer.
Be aware if you need one day to cancel your subscription at crunch you’re in trouble.

Source: Google

★ 1

Muy bonito, pero la atención al cliente es un asco! Dicen darte días de prueba pero la sed no es clara y no muestra información de de ellos más bien tienes que poner tu tarjeta, y no sabes si vas a probar o a pagar la ridicula suma de 230 dólares iniciando, así que cuidado, porque si posiblemente fallas en el registro para probar terminarás pagando de 200 a 400 dólares la wed es un asco también

Source: Google

★ 5

Great experience with Jade Castro at a crunch today. Supper helpful with a day pass!

Source: Google

★ 5

Well-equipped gym with a warm welcome from General Manager Jade. I was there as a day visitor on vacation. The gym looks better in real life than in the pictures.

Source: Google

★ 5

Very nice gym. Clean and plenty of good equipment

Source: Google

★ 1

Towels! This gym hoards towels like it's money. They only have towels available behind the front counter so you must ask the very annoyed (and rude) staff how many towels and what size everyday you come in. No other gym I have been to struggles so much with a basic service. More often then not there are no towels available. Keep the towels stocked in the locker rooms like a normal gym. Purchase more towels or have more laundry equipment if you can't keep up with the demand. This is the most frustrating experience about this location.

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 2

I’m giving this place 2 stars for three main reasons, which unfortunately seem to never improve:
1. No towels during rush hours – This is unacceptable. I don’t care if it’s peak time; more than 60% of the times I’ve come in, there have been no towels available. Please stock more towels and have enough washing machines to keep up with demand. This is part of what we pay our maintenance fees for.
2. Front desk staff not very helpful or friendly – It’s mostly the same two people, and they seem more focused on talking to each other than engaging with members or answering questions.
3. Showers not always clean – The showers need to be cleaned more thoroughly and more often.
Overall, there is a lot of room for improvement here, and I hope management takes these concerns seriously.

Source: Google

★ 5

This is one of the nicest crutch fitnesses I’ve ever been to! They have great equipment and people here are really friendly!

If you’re looking for a membership, go talk to Jade and he will take care of you!

Source: Google

★ 5

If you’re looking for a gym membership, talk to Jade, and he’ll take care of you. Great experience here and fantastic facility to train at.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 1

The hours are terrible, especially if you have kids and you need to squeeze the gym in when you can. Only being open to 10pm on Fridays and only until 8pm on the weekends is limiting. There are about two employees on the staff that are beyond pleasant, and then there’s a major drop off in customer service, where their phone screens have rendered them zombies. The equipment layout is terrible. Machines pinched in together when there is so much wasted space. Two different turfs on the top floor, that aren’t utilized enough to keep. There are not enough cables or benches during all hours. I’ve gone to this gym for 6+ months at 6am, another 4+ at 10am, and the last 6+ at 9pm, and the sporadic trends in traffic leave me confused on how this is not being addressed. The dumbbells don’t go too heavy on the weight, and when I’ve asked management/employees about heavier weights they just nod their heads in agreement, but not providing any solutions. The gym stinks, smell like mildew, which is probably coming from the turf. I gotta know how this is considered a “Signature” Crunch, because outside of the towels that are provided, the gym isn’t giving me anything else. Lastly, when I first signed up with my wife we were paying $110 for our two memberships, and she took a year break because of giving birth and recovery, and when she signed back up, I’m now paying $140 a month. When I questioned the GM who was signing her back up, he ignored my questions around pricing. I don’t feel good about this gym, and wouldn’t recommend it to anyone in the San Mateo area. The management and staff just seem complacent, as if they’ve been limited in their own roles and power, to the point they’ve just given up trying, and that’s why all they do is not there heads in appeasement, so that they can get around the slightly difficult obstacle of actually helping a customer.

Source: Google

★ 5

If you wanna get a membership at crunch, ask for Ethan Frias. He goes above n beyond for members n newcomers alike, great attitude and customer service!

Source: Google

★ 4

Great place to workout. Clean & better maintained. Ample parking & often nicer crowd. Though a bit further from my place, I prefer going to this gym in Hillsdale as it has a steam room instead of a sauna like in Daly City. Nice location - next to Whole Foods Grocery and some diners/QSRs.

Source: Google

★ 1

Source: Google

★ 1

I’m a member at Crunch Fitness and had a very disappointing experience today. I brought a guest who had a valid free guest pass (never used before), but we forgot to bring the physical copy. When we asked for help at the front desk, a staff member named Anthony refused to assist us. He didn’t even try to check the system or ask any follow-up questions — he just said no and sent us away. Very unprofessional and unhelpful.

Thankfully, Jayden, another staff member, stepped in and actually took the time to look us up in the computer. He confirmed the guest pass and allowed us to enter. Huge thanks to Jayden for being professional and kind — the only reason this review isn’t one star.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Keep up the good work

Source: Google

★ 5

Source: Google

★ 1

Staffs at this location are bullies. Stay away. I booked through ClassPass and was late to my session. The front desk person (Anthony N., also a personal trainer) said he cannot let me in because I’m over 15 min late. I simply explained it was my first time hearing about this rule, and I was going to ask what are the consequences but he cut me off, kept talking over me and acted dramatically like I was lying. He claimed that I signed a form so I must have known the rules. I asked him to show me the record of that form. He couldn’t find it 😂 Then he changed his statement and said someone must have informed me regardless of a signed form or not. I pointed out that he said different things the first couple of times vs. this time, and he lied in front of my face and said I heard it wrong 😂 Ridiculously arrogant, rude and narcissistic. He also talked like a cheerleader to other guests while gaslighting me, shaming me, and making me look an insane woman. Never been this humiliated in my life. I did not go to Crunch for the service, but this is out of the line. Anthony N., what’s your problem? Do you like to mute small Asian woman? Also on my way out, he greeted every single person loud and clear, and stayed awkwardly silent when I exited. Never seen such a mean person in my life. Stay away from this location at all costs.

Source: Google

★ 1

Realy bad customer service! I say good morning! She just roll eyes ! I cant believe! Definity i wont come back

Source: Google

★ 5

Jade and Ethan both do a fantastic job running this place. They also have great trainers. The place is clean.
Thank you

Source: Google

★ 1

Folks unless you are desperate do not join this gym. Yes the location is convenient but other than that the service and cleanliness is horrible hence 1 star. Why pay an $89 annual fee that is supposed to keep facility clean. Also, I spoke to a gentleman at the front desk about contract terms in membership he is clueless. He was literally BSing his way through a conversation.

Source: Google

★ 5

Plenty of space to workout- love all the equipments. Better if they replace some of their barbells tho- but still a very nice gym.

Source: Google

★ 1

Nice service and staff but horrible financial arrangements.

[Update] I did contacted support and the bank and still was charged the full year amount of $89 for two months attended.

They just pretend that they care.

Source: Google

★ 5

Good gym. The GM is Jade and is super helpful. The staff do a great job of keeping it clean and running smoothly. Highly recommend.

Source: Google

★ 5

I've always had a great experience at San Mateo Crunch, as a former member until I moved away and as a visiting customer. General manager Jade Castro is always welcoming, helpful and does his best to make us be a part of the San Mateo Crunch family. He helped us get started and is always available to answer any questions. He is an asset to Crunch. The classes are really good with talented instructors. I highly recommend this gym/location.

Source: Google

★ 5

Source: Google

★ 5

Great gym. Clean and has all the necessary equipment. Not even to mention the amazing staff. Special thank you to General manager Jade Castro who was super helpful in showing me around and explaining everything. Always look forward to coming back here. Thank you!

Source: Google

★ 5

Source: Google

★ 5

Clean gym with plenty of quality well-maintained equipment. The manager Jade Castro is friendly and respectful.

Source: Google

★ 5

The general manager Jade Castro is incredibly kind and knowledgeable. All the staff are very friendly and helpful. The gym is very clean with a large variety of equipment and amenities. Would definitely recommend coming here.

Source: Google

★ 5

I came thru to the Bay to visit family and Jade helped me out majorly. Would absolutely recommend joining this branch if you life in the area — lots of space, and a great range of equipment and weights.

Source: Google

★ 5

Thank you Jade Castro for all your help with helping me setup my account!! I appreciate you!!

Source: Google

★ 1

Charged me $10 for the day even though I have their highest membership thats supposed to get me into every location. Apparently this is one of 10 thats not included. Absolute scam, avoid this place.

Source: Google

★ 5

Nice gym with various equipment.

Source: Google

★ 5

Source: Google

★ 5

This gym is the most clean gym I have ever been to around this area. The cleaning staff, Alex is the most hard working person I have ever encountered. The photo is Alex cleaning up the entire air way. I seriously haven't seen anyone working this hard. When Alex is not at the gym, the gym starts getting filthy pretty quickly. He is the true star at this gym who really cares. He makes the gym where I want to go everyday.

Source: Google

★ 5

jade at the front desk is super nice and welcoming. i love this gym so much, actually look forward to going to the gym, always clean and nice people all around

Source: Google

★ 5

GM Jade!!!! Glad I met you today! Super polite super friendly!

When in town again, I will be back! Thanks!

Source: Google

★ 1

Noah the fitness manager, is lazy & unprofessional.

Source: Google

★ 1

People are good. Financials are bad!

Source: Google

★ 1

I was disappointed with my experience at Crunch Fitness in San Mateo. They promote a free three-day trial online, but when I arrived, they required a local address on my driver’s license, which I hadn’t updated yet as I just moved here. The staff was dismissive and unhelpful, simply telling me there was nothing they could do. If they don’t intend to honor the trial, they should be upfront about it.

Source: Google

★ 5

Source: Google

★ 5

Very happy with this gym. Great value, always clean, friendly staff.

Source: Google

★ 5

Source: Google

★ 5

It's clean, friendly staff and has everything you need. It gets crowded sometimes but still you find available machines.

Source: Google

★ 5

My hubby and I joined a few months ago and have been blown away by the pleasant atmosphere and cleanliness. The gym is clean and locker rooms are serviced all day, even on busy days such as Monday, the lockers are clean. Front desk staff is polite, kind, and always greets us when we walk in. The gym atmosphere is pleasant for working out, fellow gym goers wipe down machines after use and courteous of others. The steam room is my favorite to unwind after a hard workout. I look forward to my workouts here.

Source: Google

★ 1

Extremely rude and unhelpful staff. This gym has a parade of employees who are not interested in doing their job. If you are not an influencer or someone who is ready to pay loads of money for personal training they are least bothered with and create an atmosphere of judgement. Not a place for beginners or people who are looking to workout in a safe judgement free environment. The staff and personal trainers are not above laughing at you for your technocratic rather than guiding you. Personal trainers will remove you off equipment/ machines mid set to get their clients on them

Source: Google

★ 1

They will lie, cheat and deceive to get your business and once they have it they won’t care about you.
Be very careful on their cancellation policy. I was told my membership was cancelled and then incorrectly charged for another month. When I disputed that they threatened me with legal action and sent it to collectors. Their customer service is terrible and were of no help

Source: Google

★ 1

Requires long form before you can see the gym to see if you like it. Once needed them to call AAA, I locked keys and phone in car. Latina girl at desk said she cant help unless I was a member.

Source: Google

★ 2

Decent equipments, but prepare to wait for 1 hour before getting a squat rack

Source: Google

★ 1

Their crop of personal trainers are impolite & rude. Totally felt unwelcome on the fitness floor. Was thinking about joining this gym because it’s close to my residence but I’ll look elsewhere due this poorly trained team of “fitness professionals.”

Source: Google

★ 5

Open and well-ventilated. Clean equipment and helpful staff!

Source: Google

★ 5

Best vibe in the area.

Source: Google

★ 1

They refused to cancel my membership because I have an outstanding balance and therefore my balance keeps increasing every month. I was in the hospital with an injury and I cannot afford to pay the balance right now. I also recently paid the yearly fee of $80, why can’t I get that amount credited towards the balance? Predatory billing!!

Source: Google

★ 1

Wouldn’t recommend. Clean, great machines, and helpful staff. However trying to cancel is a pain and reps don’t respond to emails or calls

Source: Google

★ 5

Best big box gym in the area. Well maintained, full time cleaners, friendly staff. The community of people at this gym is friendly and very welcoming. Its a great place to get a workout.

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 5

In town for business for a week. I had done day passes at a Crunch in Sacramento and was extremely satisfied. Decided to try the San Mateo club and was not disappointed. Special kudos to Jayden for taking care of me.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I love this location. It’s very clean, lots of equipment, amazing steam room and showers/ locker rooms/ towels. My favorite is the group CLASSES!!! So much variety and amazing instructors, definitely check out classes with May, Heather and Sam.

Source: Google

★ 5

I love it

Source: Google

★ 1

The operations manager here is quite rude and annoying. She will also make announcements that are quite disturbing to workouts.

Source: Google

★ 1

Source: Google

★ 5

10/10 Fantastic gym. Jade (the gym manager) and Jeff (the staff member that helped sign me up) were super friendly and helpful. Great vibes, good gym temperature, and very clean. Good amount of powerlifting equipment. Highly recommend checking it out if you're in the area.

Source: Google

★ 5

Awesome gym. Has so much equipment and even when crowded - I can still get a great workout in. Steam room and it’s clean! They provide towels. For the price and the extended hours - you can’t beat this!

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 1

I'm sure it would be a wonderful place, all the photos show that it looks very pretty and has all sorts of amenities that someone with a crunch membership might want.
Unfortunately though unless you already have the crunch "signature club access" membership. Which is a tier higher that "All club access" you're barred from entry or get to pay more for something you thought you already paid for.
I am sure it's a great gym for folks who don't mind being nickeled and dimed or care about fine print.
Thanks !

Source: Google

★ 4

Very nice gym. Lots of equipment on both the first and second floors. Towel service is included and the bathrooms have a steam room as well. Location is very convenient for anyone traveling up and down the 101. Only complaint is that it can be a bit busy during peak times.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Clean and versatile

Source: Google

★ 5

We signed up about a month ago and it’s been good so far. The gym I feel is clean, I was see the cleaning staff making rounds and making sure things are sanitized. The Zumba classes are fun and a great way to burn calories. We did have a security incident unfortunately, where my partner’s belongings got stolen from the locker room. One of the staff members found the bag and immediately contacted my partner. They called right when it was closing time, but they were willing to wait for him to retrieve the bag. So I felt they really do go above and beyond to help gym members. Thank you.

Source: Google

★ 1

Had a massive issue with the canceling of one of my memberships - instead they just added an additional membership to the account. I now owe Crunch $1,000's of dollars. Always out of towels, and the warm water is spotty. Staff is super nice though!

Source: Google

★ 1

They never followed up with me after I cancelled my membership (due to a move) which is quite frustrating. I emailed the Operations Manager multiple times. Due to a lack of response, promises that had been made were not at all kept. Could you please respond?

Gym was nice when I was there, so there's that.

Source: Google

★ 4

Source: Google

★ 3

Came here for 2years, it’s always been Clean and well kept. Now it’s IMPOSSIBLE to get a squat rack (I’ve done entire workouts waiting for a squat rack to open up).
If you value training legs / back def not worth the “signature” membership fees

Source: Google

★ 4

Source: Google

★ 5

It wasn't supposed to be my go to gym -- but somehow I absolutely love going there ! It's clean, it's large, great employees !! The only suggestion I have is - get more kettlebells please! I don't think there is enough range...

Source: Google

★ 1

Edit: This franchise is a bunch of thieves. Had to cancel my membership due to relocation. Seemed like an easy and clear process and asked ahead of time what fees I would be charged. Keep being incorrectly charged and getting no answers from management. Ridiculous

Honest review as someone who's been going here for a few months:

Pros:
- The gym is super clean
- The staff is very friendly
- Well conditioned, even on the hottest days you won't feel the outdoor heat
- Lots of sanitizer and cleaning wipes
- People are pretty good at re-racking their weights, not too many offenders
- The extra classes are great, and don't cost anything.
- Lots of free parking available, both outside and in the shade

Cons:
- There's only 3 deadlift racks and one squat rack, which are almost always occupied. People can spend a little too long on the deadlift racks, and practically all these racks are always occupied, even at non-busy hours
- The layout is really cramped, especially in the free weight area
- This location is almost always relatively busy, only good times are weekends or before 12 on weekdays

My advice would be to please get rid of some of the cardio machines/treadmills or other machines that no one uses. Get more squat racks. There's an entire lower floor with so much potential for space to be used. But I understand this is a commercial gym and that this is an intentional strategy for them to make more money with, despite the fact that you can see most people at the gym these days are using weights.

Source: Google

★ 1

My personal trainer disappeared when they know we might not sign up for more, while we still have sessions left unused

Source: Google

★ 4

It was pretty nice and very clean, but the lighting upstairs and the music was making me sleepy tho 😎 thanks anyway, since we are not from that gym...

Source: Google

★ 5

Clean, good ambience, courteous and professional staff!

Source: Google

★ 3

Source: Google

★ 5

I have started working with Leona as my personal trainer immediately when I signed up with the facility (it’s super close to my office). I am 8 sessions in and it has been great so far. She will push you to succeed, while being mindful of your comfort level and any exercise limitations you might have. I found her to be responsive to feedback, flexible in terms of both scheduling sessions as well as their content, and overall great workout partner. The facility itself I love too - tons of equipment, clean and overall nice environment. Good choice!

Source: Google

★ 2

I attended Crunch Fitness in San Mateo for a few solid months and absolutely loved it there. I give the gym facility 5 stars. However, one day someone broke into my locker in the women’s locker room (yes, it was locked with a combo lock). My wallet containing very important valuables (my passport) was stolen from my gym bag. I know they have signs saying the gym is not liable for any lost or stolen items but I decided to let the front desk know anyways. The guy working just apologized and said there was nothing they could do. I went home feeling absolutely defeated. I called back the next day and spoke with someone new, he said they could in fact file an incident report for me and that they should have the moment I notified them! Either way, I knew I would never see my wallet again but it just sucks. The gym is my safe place and it just so happened to be the place where I was most violated. Who knows if it was an employee or a random gym goer. Either way, it was all bad intentions and I had to cancel my membership. I couldn’t get myself to go back, I even emailed for a refund for the following month (that was already billed) but I got no response.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

This gym is awesome! Probably the nicest crunch I’ve been too as well. I very much appreciate Jade for running a smooth CLEAN gym! 10/10 recommended since it has ALL the bells and whistles you need!

Source: Google

★ 2

When you see a Crunch that is labeled "Signature", assume it is older and less well equipped than franchised locations. Paying $10 for these locations when Crunch sells an "all inclusive" membership is frustrating.

Not the best value in my opinion. but got the job done.

Source: Google

★ 1

Source: Google

★ 5

Coool

Source: Google

★ 5

Had such a positive experience here! Jade (General Manager) gave us a fantastic tour of the gym. The equipment is all incredibly new, and there’s ample cleaning equipment to wipe down the equipment.

I loved that there were plenty of squat racks and deadlift platforms. Love this place!! I’m coming back!

Source: Google

★ 5

Source: Google

★ 1

No towels, pretty cramped, overall just not worth it.

Source: Google

★ 5

Source: Google

★ 5

Out of the several chain gyms in the Bay Area, San Mateo Crunch fitness is by far one of the best, on many levels. First, the facilities are clean!!! I get grossed out really easily if a gym is sweat stained or stinky, but during the hours when I was working out, I saw people cleaning the floors and machines several times. The machines I used appeared well kept and not sticky. There’s tons of equipment upstairs and downstairs, and I didn’t have a problem finding open machines. There are complimentary towels that are replenished regularly, which is great perk. The music is pretty good too, if you didn’t bring earbuds. Last but certainly not least, the managers and associates were incredibly accommodating and friendly. Jade and Yasmeen were so nice and flexible and I can’t thank them enough for their hospitality. Definitely recommend this location for anyone looking to join or switch gyms. Also, there’s good parking.

Source: Google

★ 5

Towel service . Sauna . Good layout

Source: Google

★ 5

First time visiting Crunch Fitness in San Mateo. The experience was excellent. Yasmeen , the Operations Manager, and Arturo were extremely friendly and helpful!

Source: Google

★ 1

I GOT INJURED during my personal training with Kent. When I asked him to help me, he just left me alone.

I had the worth experience in my life training at Crunch. I purchased 22 sessions at this gym and had three trainers during three months. Trainers are absolutely unprofessional and ignorant. As a result I didn’t meet my results and was injured.

Please, choose other gyms where trainers and staff are professional and humane.

Source: Google

★ 5

Very immaculate, gym workers keep it up. Spotless everyone shares machines cleans up after themselves for the most part. Pleasant environment best in the Bay Area that I’ve been too.

Source: Google

★ 5

Source: Google

★ 5

Friendliest staff ever. When me and my friend went there looking for a tour, they were extremely nice and offered us one. Jade helped us through the entire process. 10/10 would recommend.

Source: Google

★ 4

Source: Google

★ 5

New member. I really enjoy coming here and is my favorite gym to date. It has good value for money, so is a good mid-range gym. The facilities are good and spacious, with all group classes included in the membership fee. Other members seem nice and keep to themselves, making me feel safe. The locker rooms are clean and I like the steam room.

Source: Google

★ 5

Source: Google

★ 5

I would like to give a big shout out to Jade Castro for helping us renewing our gym membership. At first, we were all hesitant to renew as Crunch has increased drastically membership and other miscellaneous fees lately.

Jade has worked out a prepaid program for us. The rate he gave is reasonable so we signed up immediately. I know we will definitely take our business else where if Jade has not gone out of his way to accommodate us. He was professional, patient, thorough and efficient. He made it clear that he valued and appreciated our business.

Thank you, Jade, you are an asset to Crunch organization.

Source: Google

★ 5

Love the gym! Well maintained and great location!

Source: Google

★ 5

Clean and sanitized. Not too crowded.

Source: Google

★ 5

Source: Google

★ 5

Gym is clean and the General manager Jade Castro is the best person I’ve meet ! He handled the issue I had with my membership so well I was about to not come back to the club but he was above and beyond ! This guy deserves a raise otherwise he is gonna be hired by some random tech company at any moment

Source: Google

★ 5

Excellent gym. A LOT of different machines and weights for a good training session.

Source: Google

★ 1

Recently, I would have given Crunch 5 stars: clean, good location, great equipment (current, kept up, rarely out of order).
Now? 1 star for customer service and indifference to members.

For context, I'd been a member since Crunch replaced Gold's about 10 years ago. I always paid my membership up front, and I always renewed the max.

When it was time to renew, I was very happy with the renewal package, but I needed Crunch to adjust the renewal date (they hadn't updated it to reflect frozen time - I was told this was a known issue). It took weeks of back and forth, via email and in person. Incredibly frustrating.

When it was finally straightened out, they informed me - for the 1st time - that the offered renewal rate was expired. At no time had they indicated there was a deadline as we worked through the adjustments. To add to it, the new rates were more than DOUBLE and TRIPLE what the initial renewal had been. I asked them to honor the initial renewal offer, as the delay had been on their end, due to their lack of updating contract dates accordingly, but there was no interest in working with me. Nor any acknowledgement of a decade plus loyal member. They're losing people - I am not the only one. Time to move on.

Source: Google

★ 4

Source: Google

★ 5

A very decent gym for the cost. Equipment is good. Even has a heavy bag and cool cable machines. Though in the busy times (5:00 PM - 7:00 PM weekdays) the free weights are less available. Friendly managers and staff. It's my escape and change of scenery. Nice views at times BTW.

Source: Google

★ 5

Staff are nice, equipments are ok

Source: Google

★ 5

Source: Google

★ 5

Me gustaría ir

Source: Google

★ 5

Staff and gym is amazing. Jade was extremely helpful and great equipment in house. Enjoy being a part of this gym and definitely recommend to anyone in the area or in town visiting

Source: Google

★ 5

Source: Google

★ 5

Awesome service and team!

Source: Google

★ 2

Source: Google

★ 4

Eu gosto dela super limpa ,organizada e bem agradavel

Source: Google

★ 5

Source: Google

★ 3

Really nice gym and location. Equipment is old but clean. I am giving three stars only because of the older equipment. They have steam room but it would be nicer if they had steam and suana.

Source: Google

★ 3

Source: Google

★ 5

I have worked for 2 different gyms in my life and this place has better equipment than both! Very clean. Very friendly. Worth the monthly fee for sure.

Source: Google

★ 5

Clean and empty which is awesome at 5:30am

Source: Google

★ 1

I would put a zero star if there is an option. The staffs there are dumb especially the sales person.

Source: Google

★ 5

Really good gym & location - super clean with showers and great equipment. I used to attend their group classes regularly and they're very good. I also did personal training sessions with one of the trainers - Daniel Janoska, for close to 5 months which was excellent. I would have definitely continued with him if I hadn't moved out of San Mateo. Totally recommend!!

Source: Google

★ 5

Source: Google

★ 2

Hidden fees that are not disclosed, extra charges that are not refunded even after 3 months. You need to follow up week after week...

They should replace J…s L.. ti. He’s incompetent for his position and is mostly responsible for us canceling our membership. He first was not honest about the cost and fees about adding my partner to my membership. Their system was down. He described the terms and conditions and did not mention any fees, only an additional charge each month for an add on member. To our surprise there were extra fees and an extra charge due to a system error for which I was not refunded. I’ve never seen the contract or the refund after 3 months. We were fed up with the incompetency and decided to freeze our accounts. We were told that our account was frozen but then we were charged the next month and learned that there is an extra charge for freezing - which again he did not disclose even when we specifically asked. It goes on and on.. It’s an OK gym and other staff is nice.

Source: Google

★ 5

Just do it

Source: Google

★ 5

Cleaning crew is the best during covid.

Source: Google

★ 1

BEWARE! DO NOT SIGN UP with Crunch San Mateo

I have tried cancelling this membership multiple times. Just found out they have been charging me for the last 2 years after I cancelled! Foolish for believing them, and just now catching this. Conveniently, they don't answer their phones or get back to you. This is simply fraud and no way to conduct business.

Looking at the comments here, this seems to be a common theme with this gym. Go somewhere that you can trust!

Source: Google

★ 5

Source: Google

★ 5

Clean, top of the line gym closed to the airport, and easy access from the freeway.

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 1

Well I enjoyed the gym up until the point where I had a manager threaten to cancel my membership for not wearing a mask in the LOCKER ROOM.

Source: Google

★ 5

Member with Crunch Fitness and I can attest that this is the best gym in San Mateo by far! Membership, staff and services provided are amazing and make the experience great.

Clean gym, flexible membership prices and options and great service !!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great atmosphere and great management!

Source: Google

★ 5

Best in the Bay Area. Clean and always have a nice vibe.

Source: Google

★ 1

I think they are still trying to figure this out!! I'm curious to see how long they will take to resolve this. My first contact was in March 2021.

The latetest info will be on top.

10/2/2021
Message exchanging with robot. Each reply recreates new ticket!! See photos.

9/7/2021
I sent a follow-up email. Hopefully, someone's doing something aside from promoting a free trial.

8/27/2021
I forwarded a copy of my request to San Mateo Crunch upon request. I am still waiting for the result.

Original review:
Members beware!!
I have been trying to cancel the membership since March. Last Thanksgiving, I moved over 160 miles away. I emailed them in March and got the acknowledgement email reply but they still charge me. I'm on month-to-month plan. However, because they have my credit card on file, they hold my credit card hostage and charge me every month, religiously.

Source: Google

★ 5

Source: Google

★ 1

Crunch does not want you as a visitor, only as a fully paid member. I used to be a member but since I began attending as visitor or through ClassPass, the manager requires a "daily waiver" to be signed. This isn't just sign & go, it's a 10 minute process that collects the same information and same waiver details every time. They require this be done each day for visitors, but not for members.

Crunch is fine if you're a member but don't bother if you're a visitor. They make it more of a pain to use the gym than it's worth by making you fill out intake paperwork each time and constantly try to sell you a membership again. Not cool.

Source: Google

★ 5

Friendly service

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 4

Nice place to work out

Source: Google

★ 5

I loved it has a steam room,A tredmill and a quiet room that I can bring my nintendo switch game ring fit adventure.

Source: Google

★ 5

Great gym! Clean , new machines ..

Source: Google

★ 5

Very clean and amazing staff good selection of equipment.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I love Erick’s good mood!

Source: Google

★ 2

Clean facility, and typical gym management aside from Tamara. This woman has somehow ended up in a customer service management role. You get sent straight to her with any billing mismanagement issues (plenty during closures and reopenings), or cancelation requests, and she has zero patience for any amount of feedback or discussion on the agreement (which you will not have explained to you or given to you for review). It's so unfortunate to have my last impression of this facility to be interacting with somebody who has no business being in a customer facing role. Happy to cancel

Source: Google

★ 5

Good gym.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great

Source: Google

★ 5

Source: Google

★ 1

I have emailed the GM Erick Draque 5 times since March 22nd, 2021 about cancelling my membership at Crunch because I've been unhappy with the quality of service at Crunch San Mateo. I joined on March 4, 2021. I have all copies of emails available for review. I have continually asked Erick for confirmation that my membership was cancelled and asked for when my last day would be. I have 4 unanswered emails of Erick completely ignoring my request for cancellation as well as my request to escalate the issue to the correct personnel. I refuse to be charged another day for that membership - it is an absolute shame the type of service Erick and his team member Thomas have provided. I called Thomas at the phone number he used to call and text me - he answered and said that it was not him and I had the wrong number. This team is a disgrace. Please cancel my account effective March 22, 2021. Please reach out to me via email for all email copy evidence and a review of your management team. 0/10.

Source: Google

★ 5

Source: Google

★ 5

Wow, I'm not a member here yet but I will say I came away very impressed with this gym. What brought me here is that I recently became a Certified Personal Trainer. I'm touring different gyms trying to get a good feel for the environment, equipment, staff, etc..., as I am trying to enter the Health and Fitness Industry as a personal trainer. Today, I decided to use my free 1 day pass before it expired. Let me say the tour blew me away. The environment is very welcoming!! It's not over crowded, the music isn't blasting, and it doesn't have that lingering stinking gym smell. It's very clean!!

As soon as I walked in I was greeted by professional, friendly and courteous staff (Dylan and Eric). Eric is a former football player, we talked sports for a few minutes. Cool dude!! Dylan (who is also cool) gave me a guided tour of the gym, both upstairs and downstairs which was nice. Dylan who is very knowledgeable (might I add), went over the exercise programs they offer there at Crunch. Everything I could think of they have. Kettlebells, medicine balls, free weights, machine weights, functional/cross training equipment.

I'll conclude this by saying I'm working on a budget right now trying to make room to buy a membership. Leaving there without one made me feel empty :-(

Source: Google

★ 1

I canceled my membership on December 17th because I was moving out of state. I submitted my proof of address change to refund my membership over 8 weeks ago (I paid cash for the year). I called and spoke with Eric several times and have written three messages to Tamara Vinay and copied the corporate customer service email on the second and third messages. I have not received one response. Completely unacceptable after Eric telling me over and over it was being taken care of. Takes two seconds to send an email with an update.

Source: Google

★ 1

Should be a 0 star review for a very poorly mishandled situation by the "manager" Tamara Vinay.
Receiving a "sorry this slot is not available" message as soon as booking window opens. I have opened and closed and quit the app, refreshed the the app, chose the correct location and trouble shot every potential method. Additionally I checked in with the front desk person around 830 am the day of the 6 pm class I was attempting to book. the front desk associate said I could just come to the class and because it will not fill up. Upon arrival, approximately 530pm, and the error message still displaying when trying to book, I took the advice of the morning person's suggestion. However the rudest "Manager", Tamara Vinay would not allow us to sign up nor did she offer any assistance to print the sign up sheet or give us any relief we could get into class. she was rushing out of the door and adamntly telling us we need to email her to get into the class, also without even handing us a business card or providing her email, she was rude, out of line and had zero concern or service to her loyal and paying members. this is a disgrace and an outrage. I have lost my patience and respect for this gym.

Source: Google

★ 1

They were keep charging during pandemic when they were closed. When they reopened, I tried to cancel my membership several times. First I called the gym several times and requested to speak with someone. They say that managers are not available at the moment, they get all my information but no one calls me back.I tried sending emails, but no luck there either. Finally I went to the gym directly and filled the form. Now my membership is supposed to be canceled, but then I am keep getting charged.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

I’ve been trying to cancel my membership since crunch closed due to pandemic. I sent the email to the manager at this gym. However, he never replied to me.
I even went to this gym from San Jose when the gym reopen, and I asked him how to cancel the membership and he said “Just send your ID barcode to me”, and I did it so many times. But he never respond back until now. I don’t understand why and what is going on. Although this gym is well equipped and I liked to workout there, I’m really disappointed with them. He doesn’t take responsibility for the job.

Source: Google

★ 1

Terrible customer service, I felt like I owed them. Absolutely not my gym. Specially in this hard covid time.

Source: Google

★ 1

I had given it a 4 star earlier. But due to the worst customer service in the past 2 months. I have changed it to one. They just care about signing you in as a member

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Clean, friendly staff

Source: Google

★ 5

Source: Google

★ 5

Good clean place. A bit of a wait to get in because of covid but other than that no issues with the equipment or staff

Source: Google

★ 1

Source: Google